Instruction/ maintenance manual of the product GXV-3000 Grandstream Networks
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Grandstream Networks, Inc. GXV–3000 IP Video Phone GXV– 3000 User Manual www.grandstream.com Firmware Version 1.0.1.7 support @grandstream.com.
T ABL E O F C ONTENTS GXW–3000 U SER M ANUAL WELCOME ..................................................................................................................................................................2 GXV-3000 O VERVIEW .............
T ABL E O F F IGURES GXW–3000 U SER M ANUAL F IGURE 1: C ONNECTING THE GXV-3000 ............................................................................................ 4 F IGURE 2: GXV LCD S CREEN ...............................................
Grandstream Networks, Inc. GXV-3000 User Manual Page 2 of 46 Firmware 1.0.1.7 Updated: 06/2 007 W ELCOME Thank you for purchasing the Grandstream GXV-30 00 IP Video Phone. The GXV-3000 is a cost effec- tive, easy to use and easy to configure IP video communications solutio n.
I NSTALLATION Unpack and check all accessories. Equipment incl uded in the package: The GXV-3000 phone package contains: 1. One GXV-3000 Main Case 2. One Handset 3.
C ONNECTING Y OUR GXV IP V IDEO P HONE F IGURE 1: C ONNECTING THE GXV-3000 NETWORK/PC RJ-45 10/100Mbps ports 2x USB ports Power jack Video/Audio jack Headset Jack T ABL E 1: D EFINITIONS OF THE GXV-3000 C ONNECTORS USB USB Interface for external USB device li ke flash to store captured image, rin g tones, phone address books, etc.
W ALL M OUNT GXV-3000 can be wall mounted. The two (2) wall mo unt su staining brackets can be attached to the bot- tom of the main body: To position the phone on the wall, place two fixed hangers on the wall, hang the back of the phone on the fixed hangers.
P RODUCT O VERVIEW Desktop View Side View Back View Closed T ABL E 2: GXV K EY F EATURES IN A G LANC E Open Standards Compatible SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTT PS, ARP/RARP, ICMP, DNS (A record and SRV), DHCP, PPPoE, TFTP, NTP. Network Interface s Dual 10/100mbps Ethernet ports, 2 U SB (2.
Grandstream Networks, Inc. GXV-3000 User Manual Page 7 of 46 Firmware 1.0.1.7 Updated: 06/2 007 T ABL E 4: GXV-3000 T ECHNICAL S PECIF ICATIO NS Lines 3 individual SIP accounts; 3 line buttons Protocol Support Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP, ICMP, DNS, DHCP, NTP/SNTP, TFTP.
U SING GXV-3000 IP V IDEO P HONE G ETTING F AMILIAR WITH LCD F IGURE 2: GXV LCD S CREEN Handset/Speaker/Ringer V olume Grandstream Networks, Inc. GXV-3000 User Manual Page 8 of 46 Firmware 1.0.1.7 Updated: 06/2 007 The LCD display disappea rs wh en the screensaver is on.
F IGURE 3: G ETTING F AM IL IA R W IT H K EYPAD Grandstream Networks, Inc. GXV-3000 User Manual Page 9 of 46 Firmware 1.0.1.7 Updated: 06/2 007 Hold Speaker Send/Re-Dial Standard Keypad OSD/Camera Loo.
T ABL E 6: GXV B UTTON D EFINITIONS Key Button Key Button Definitions LINE1-LINE3 3 Lin e keys with LED, can be configur ed to different SIP profiles or providers UP ↑ Use button to select next “M.
Grandstream Networks, Inc. GXV-3000 User Manual Page 11 of 46 Firmware 1.0.1.7 Updated: 06/2 007 SIP A CCOUNTS AND U SING THE P HONE M ULTIPLE SIP A CCOUNTS AND L INES The GXV-3000 can support up to 3 independent SIP acc ount s. Each account is capable of independent SIP server, user and NAT settings.
Grandstream Networks, Inc. GXV-3000 User Manual Page 12 of 46 Firmware 1.0.1.7 Updated: 06/2 007 • The phone waits 4 seconds (by default; no key entry timeout) before sending and initiating the call. Press the “SEND” button to override the 4 secon d delay.
Grandstream Networks, Inc. GXV-3000 User Manual Page 13 of 46 Firmware 1.0.1.7 Updated: 06/2 007 3. Multiple Calls : Automatically place ACTIVE call on ‘HOLD’ by selecting another available LI NE to place or receive another call. Call Waiting t one audible when line is in use and there is a call waiting to be answered.
Grandstream Networks, Inc. GXV-3000 User Manual Page 14 of 46 Firmware 1.0.1.7 Updated: 06/2 007 D O N OT D ISTURB 1. Press the “Mute/Delete” button if you do not want to take a call when in ringing stage. This will send the caller directly to voicemail (if user has a voicemail) or rej ect the incom ing call.
C ONFIGURATI ON G UIDE Configuration with Keypad • To enter the MENU, press the OK button. • Navigate the menu by using the ar row keys: up/down and left/right. • Confirm a menu selection by pressing the OK button • Delete an entry by pressing the MUTE/DEL button.
F IGURE 5: F LOW C HA RT OF K EY P AD C ONFIGU RATION M ENU Grandstream Networks, Inc. GXV-3000 User Manual Page 16 of 46 Firmware 1.0.1.7 Updated: 06/2 007.
C ONFIGURATION W ITH W EB B ROWSER The GXV-3000 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a use r to config ure the IP phone through a Web browser such as Micro s oft’s IE or Mozilla Firefox. For a visual reference of GUI pages, please do wnl oad GUI Interface examples http://www.
Grandstream Networks, Inc. GXV-3000 User Manual Page 18 of 46 Firmware 1.0.1.7 Updated: 06/2 007 T ABL E 8: D EVICE C ONFIGURATION D EFINITIONS Web A ccess Select HTTP or secure HTTPS protocol for Web Access Web Port By default, HTTP uses port 80 and HTTP S uses por t 443.
Grandstream Networks, Inc. GXV-3000 User Manual Page 19 of 46 Firmware 1.0.1.7 Updated: 06/2 007 Time Display Format LCD time display in 12 hour or 24 hour form at Date Display Format Choose one of the following formats: • Year-Month-Day • Month-Day-Year • Day-Month-Year Display Clock instead of Date Default is No .
T ABL E 9: S TAT US C ONFI GURATION P AG E D EFINITIONS Hardware Revision Hardware version number: Ma in Board, Interface Board MAC A ddress The device ID, in HEX format. This is a ve ry important ID for ISP troubleshooting. IP Address This field shows IP address of GXV-3000 Product Model This field contains the product model i nformation.
Grandstream Networks, Inc. GXV-3000 User Manual Page 21 of 46 Firmware 1.0.1.7 Updated: 06/2 007 T ABL E 10: A DVANCED U SER C ONFIGUR ATION P AGE D EFINITIONS Admin Password Administrator password . Only the adm inistrator can confi gure the “Advanced Settings” pag e.
Grandstream Networks, Inc. GXV-3000 User Manual Page 22 of 46 Firmware 1.0.1.7 Updated: 06/2 007 No Key Entry Timeout Default is 4 seconds. Use # as Dial Key This parameter allo w s users to configure the “#” key as the “Send” (or “Dial”) key.
Grandstream Networks, Inc. GXV-3000 User Manual Page 23 of 46 Firmware 1.0.1.7 Updated: 06/2 007 Screen Saver Download T his is the path for screen saver image downloadi ng. It may not be the save as the firm ware or configuration server. User can customize ba sed on own environment.
Grandstream Networks, Inc. GXV-3000 User Manual Page 24 of 46 Firmware 1.0.1.7 Updated: 06/2 007 Disable Direct IP Call Default is No. If set to Yes, the direct IP call will be disabled and not w orking. Use Quick IP Call Mode Dial an IP address under the same LAN/VP N segment by entering the last octet in the IP address.
Grandstream Networks, Inc. GXV-3000 User Manual Page 25 of 46 Firmware 1.0.1.7 Updated: 06/2 007 I NDIVIDUAL A CCOUNT S ETTINGS The GXV-3000 has 3 line appearan c es, each with an indep ende nt SIP account. Each SIP account re- quires its own configuration page.
Grandstream Networks, Inc. GXV-3000 User Manual Page 26 of 46 Firmware 1.0.1.7 Updated: 06/2 007 NAT Travers al T his parameter defines whether the NAT traversal mechanis m is activated. If activated (b y choosing “Yes”) and a STUN server is als o s pecified, then the GXV-3000 will behave ac- cording to the STUN client s pecification.
Grandstream Networks, Inc. GXV-3000 User Manual Page 27 of 46 Firmware 1.0.1.7 Updated: 06/2 007 Session Expiration The SIP Session Timer extension e nables SIP sessions to be periodically “refreshed” via a SIP request (UPDATE, or re-INVITE.
Grandstream Networks, Inc. GXV-3000 User Manual Page 28 of 46 Firmware 1.0.1.7 Updated: 06/2 007 Preferred Video Coder H.264 or H.263. Codec H.264 is recommend ed for optimimum bandwidth allocation. Jitter Delay Select desired Jitter Buffer Delay. Default is Medium.
Grandstream Networks, Inc. GXV-3000 User Manual Page 29 of 46 Firmware 1.0.1.7 Updated: 06/2 007 S AVI NG TH E C ONFIGUR ATION C HANGES Once a change is made, press the “Upd ate” button in the Configuration Menu. To activate changes, re- boot or power cycle the GXV-3000 .
Grandstream Networks, Inc. GXV-3000 User Manual Page 30 of 46 Firmware 1.0.1.7 Updated: 06/2 007 S OFTWARE U PGRADE & C USTO MIZATION Software (or firmware) i s upgraded usin g either TFTP or HTTP. The correspo nding configuration settings are in the ADVANCED SETTINGS configuration page .
Grandstream Networks, Inc. GXV-3000 User Manual Page 31 of 46 Firmware 1.0.1.7 Updated: 06/2 007 Directions to Configure a Local TFTP Serv er: 1. Unzip the file and put all of them under the root directory of the TFTP server. 2. The PC running the TFTP server and the GXV-3000 sho uld be in the same LAN segment.
GXV C USTOMIZA TION S CREENSAVER I MAGES Customize the screensaver images by usin g the free “screensaver picture ge nerator tool” downloadabl e from @: http://www.grandstream.com/y-downloads.ht m Personalize the screen sav er by downloading your favorite pictures.
F IGURE 10: S CREENSHOT OF S CREENSAVER U TILITY • Remember the limitation of the image.bin file (20 images or 320 kb ) • Put the generated file (image.bin) into th e same folders as the firmware files • Reboot or Power cycle the phon e and wait screensaver image downloaded successfully.
C USTOMIZED R ING T ONES Download the free ring tone gene ration software @ http://www.grandstream.com/y-ringtone.htm . Please follow the same rules as Screensaver Image s to generate the ring tone files and load them into the phone. Ring-tone File Size Files requirements for ring tone conve r sion: 1.
A UXILIARY P ORTS USB 2.0 P ORT When a USB flash drive is connected to a USB 2.0 po rt, an icon is displayed in the lower left se ction of the LCD. C APTURE PICTURES VIA USB PORT Once a USB flash driv.
H EADSET J ACK F IGURE 13: H EA DSET J AC K D IA GRAM The left side of the diagram illustrates the RJ-22 ( handset plug) pin assignment; the right side illustrate s the 2.5mm headset plug. Additional adaptors are necessary to conne ct the phone to an external speaker or intercom/paging system.
F IGURE 14: H EA DSET C ROSS - OVER D IAGR AM S Roll Over Cable (already provided, to connect the handset to phone base) a b c d One End Another End d c b a Cross Over Cable (required for Plantronics He adset) a b c d One End Another End b a d c Grandstream Networks, Inc.
V IDEO S URVEILLANCE To use the GXV-3000 as a video surveillance cam era, configure the GXV-3000 and the monitor PC in the same LAN environm ent. Advanced users can con figure with outside LANs ( configuration not recom- mended and not covered i n this User Manual ).
F IGURE 15: S CREENSHOT – M ONITORING S TAT ION Grandstream Networks, Inc. GXV-3000 User Manual Page 39 of 46 Firmware 1.0.1.7 Updated: 06/2 007.
Grandstream Networks, Inc. GXV-3000 User Manual Page 40 of 46 Firmware 1.0.1.7 Updated: 06/2 007 R ESTORE F ACTORY D EFAULT S ETTING WARNING: Restoring the Factory Default Setting will delete all configuration inform ation of the phone. Please backup/print all the settings b efore you restoring factory default settings.
Grandstream Networks, Inc. GXV-3000 User Manual Page 41 of 46 Firmware 1.0.1.7 Updated: 06/2 007 G LOSSARY OF V O IP T ERMS ADSL Asymmetric Digital Subscri ber Line: Modems atta ched to twisted pai r copper wiring that transmit from 1.
Grandstream Networks, Inc. GXV-3000 User Manual Page 42 of 46 Firmware 1.0.1.7 Updated: 06/2 007 FQDN Fully Qualified Domain Nam e. A FQDN consists of a host and domain name, inclu ding top-level domain. For example, www.grandstream.c om is a fully qualified domain name.
Grandstream Networks, Inc. GXV-3000 User Manual Page 43 of 46 Firmware 1.0.1.7 Updated: 06/2 007 IVR IVR is a software application that accepts a co mbinatio n of voice telephone input and touch-tone keypad selection and prov ides appropriate re sponses in the form of voice, fax, callback, e-mail and per- haps other media.
Grandstream Networks, Inc. GXV-3000 User Manual Page 44 of 46 Firmware 1.0.1.7 Updated: 06/2 007 TCP Transmission Cont rol Protocol is one of the core protocols of the Internet protocol suite . Using TCP, applications on networked hosts can create connections to one another, over which they can exchange data or packets .
An important point after buying a device Grandstream Networks GXV-3000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Grandstream Networks GXV-3000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Grandstream Networks GXV-3000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Grandstream Networks GXV-3000 you will learn all the available features of the product, as well as information on its operation. The information that you get Grandstream Networks GXV-3000 will certainly help you make a decision on the purchase.
If you already are a holder of Grandstream Networks GXV-3000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Grandstream Networks GXV-3000.
However, one of the most important roles played by the user manual is to help in solving problems with Grandstream Networks GXV-3000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Grandstream Networks GXV-3000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
