Instruction/ maintenance manual of the product GXP14XX Grandstream Networks
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BroadSoft Partner Configuration Guide Grandstream GXV31xx IP Multimedia Phone GXP21xx/GXP14xx Enterprise IP Phone March 2011 Document Vers ion 1.4 1297 Beacon Street, 2nd Floor Brookline, MA 02446 USA Voice: (617) 566-9300 Fax: (617) 249-1987 WWW.GRANDSTREAM.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHO NES 20-BD5320-00 © 2011 GRANDSTREA M. PAGE 2 OF 45 BroadWorks ® Guide Copyright Notice Copyrig ht © 2 011 Grandst ream Networks, Inc. All rights rese rved. Any technical docume ntation that is made av ailable by Grand stream Networks, Inc.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHO NES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 3 OF 45 Document Revision History Version Reason for Change 1.1 Introduced document for Grandstream GXP21xx/ GXP1 4xx/GXV31xx in validation with BroadWorks Release 17.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHO NES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 4 OF 45 T able of Content s 1 Ov erv ie w .................................................................................................................
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 5 OF 45 T able of Figures Figure 1 Shared Call Ap pearance Configuration ................................................................................ .... 18 Figure 2 System Default Tag Settings .
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 6 OF 45 1 Overview This document de scribes the co nfiguration proce dures require d for the Grandstream GXP21xx/GXP14xx/GXV31 xx phones to be intero perable with Broad Works.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 7 OF 45 2 Interoperability S tatus This section provides the known i nteroperability status of the Grandstream GXP21xx/GXV3140/GXV3175 with BroadWorks. This includes the version(s) tested, capabilities support ed and known issues.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 8 OF 45 BroadWorks with t he intent to ensure intero perability suffici ent to support the B roadWorks feature set.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 9 OF 45 BroadWorks SIP Access Devic e Interoperability Test Plan Support Table Test Plan Package Test Plan Pa.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 10 OF 45 BroadWorks SIP Access Devic e Interoperability Test Plan Support Table Test Plan Package Test Plan P.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 11 OF 45 BroadWorks SIP Access Devic e Interoperability Test Plan Support Table Test Plan Package Test Plan P.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 12 OF 45 3 BroadWorks Configuration This section id entifies the re quired Broad W orks device profile f or t.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 13 OF 45 Auto Configuration So ft Client Requires BroadWorks Call Wai ting Tone Advice of Charge Capable X Fo.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 14 OF 45 4 GXP21xx/GXP14xx/GXV 31xx Configuration Grandstream GXP21xx/GX P14xx/GXV31xx can be co nfigured via we b GUI as well as via the Configuration Fi le through TFTP or HTTP/HTTPS.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 15 OF 45 4.1 System Level Configuration This section describe s system-wide config urat ion items that a re generally require d for each GXP21xx/GXP14xx/GXV31xx to work with BroadWorks.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 16 OF 45 4.2 Subscriber Level Configuration Parameters This section id entifies the dev ice-specific param eters, includi ng registration a nd authentication.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 17 OF 45 Subscriber BLF Configurati on Items (GXP21xx onl y) Step 2 Configure Multipurpose Key in Basic Settings page.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 18 OF 45 4.3 Shared Call Appearance Configuration The Shared Call Ap pearance (SCA) feat ure allows t he administrator to add multiple locations to a give n line.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 19 OF 45 4.3.1 Bob’s Phone Configuration The following steps are used to confi gure line 1 for Bob’ s phone. Thi s line rings when Bob is called, so it has Bob’s authentication information.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 20 OF 45 4.3.2 Joe’s Phone Configuration The following steps are used to confi gure line 1 for Joe’ s phone. This line rings when Joe is called, so it has Joe’s auth entication informatio n.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 21 OF 45 5 Device Management The BroadWorks Device Managem ent featur e provides t he capability to autom ate generation of devi ce configuration file s.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 22 OF 45 BroadWorks Device Managem ent Interoperabili ty Test Plan Suppor t Table Test Plan Package Test Plan Package Items Supporte d Comments File Inspection Inspect System Config File NA Config files cannot be retrieved from phone.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 23 OF 45 5.2.1.1 Create System Default Tags Browse to System Æ Resour ces Æ Device Management Tag Sets an d select the Syste m Default tag set . Add the system d efault tags in the follo wing table if they do n ot already exist.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 24 OF 45 5.2.1.2 Create Device Type Specific Tags Browse to System Æ Resour ces Æ Device Management Tag Sets an d select Add to add a new tag set. Co nfigure the tag set nam e using the device name Grandstream G XP GXV Tags .
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 25 OF 45 Example: Figure 3 Configur ation Method 1: I mport Firmware files must be obtained fro m Grandstre am. The firmware file s are defined for the device profile type but the binaries are not in cl uded in the import.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 26 OF 45 The Standard Opti ons and Advanced O ptions should already be configured as specified in section 3.1 . This section identifies the required settings for Auto Configuration Optio ns and Devi ce Manag ement .
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 27 OF 45 Example Auto Co nfiguration Option s settings: Figure 4 Auto Co nfiguration Option s Settings 5.2.2.2.1.2 Configure Device Managem ent Options Modify the device profil e type Device M anagement Option s as direct ed in the table below.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 28 OF 45 Example Devi ce Management Option s se ttings : Figure 5 Device Management Opti ons Settings 5.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 29 OF 45 Parameters not identified in the following t able can norm ally be left as default s. Parameter Value Description/Notes Device Access File Format cfg%BWMACADDRESS%.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 30 OF 45 Example Devi ce-Spe cific Fil e settings: Figure 6 Device-Spec ific File Setting s 5.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 31 OF 45 gxp2100core.bin gxp2100prog.bin Grandstrea m GXP2110 gxp2110aux.bin gxp2110base. bin gxp2110boot.bin gxp2110core.bin gxp2110prog.bin Grandstrea m GXP2120 gxp2120aux.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 32 OF 45 Parameters not identified in the following t able can norm ally be left as default s. Parameter Value Description/Notes Device Access File Format <file-name> Examples: gxv3170base.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 33 OF 45 Example Static File settings: Figure 7 Static File Settings 5.2.3 Create Device Profile Instance This sect ion describes how to create a BroadWorks devic e profile instan ce for an individual Grand stream phone.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 34 OF 45 Parameter Value Description/Notes Identity/Device Profile Type <grandstream-device-profile-t ype> Example: Grandstream GXV3175 Select from the dropdown one of the Grandstream device profile types created in the previous sections.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 35 OF 45 that when a unit is po wered up, it automatically contacts the Grands tream pro visioning se rver. The Grands tream provisio ning server th en redi rects the unit to the appropriat e BroadWorks XSP server.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 36 OF 45 HTTP/HTTPS Password: BroadWorks Device Access Password Example: 123456 Upgrade Via: HT TP (or HTTPS) Firmware Server Path: Device Manage ment server (XSP) device ad dress URL Example: xsp1.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 37 OF 45 Appendix A: Sample GXP21xx/GXP14xx/GXV31xx Conf iguration Files NOTE : The following samples are examples and s hould be used as a reference only. DO NOT CUT AND PASTE THESE EXAMPLES TO GENERATE YOUR CONFIGURATION FILES.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 38 OF 45 <!-- eventlist BLF URI --> <P134>%BWBLF-USER- 1%</P134> <!-- Special Featu re. 102 - BroadSoft -- > <P198>102</P198> <!-- Account 2 --> <!-- Account Activ e (In Use).
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 39 OF 45 <!-- Outbound Prox y --> <P503>%SBC_ADDRESS %</P503> <!-- DNS Mode. 0 - A Record, 1 - SRV, 2 - NAPTR/SRV. --> <P508>1</P508> <!-- SIP Registrat ion.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 40 OF 45 <P620>0</P620> <!-- eventlist BLF URI --> <P644>%BWBLF-USER- 4%</P644> <!-- Special Featu re. 102 - BroadSoft -- > <P624>102</P624> <!-- Account 5 --> <!-- Account Activ e (In Use).
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 41 OF 45 <P1802>%BWHOST-6%< /P1802> <!-- Outbound Prox y --> <P1803>%SBC_ADDRES S%</P1803> <!-- DNS Mode. 0 - A Record, 1 - SRV, 2 - NAPTR/SRV.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 42 OF 45 GXV31xx Phone-Specific File: cfg%BWMACADDRESS%.xml NOTE : This is an example file and should be used for reference only.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 43 OF 45 <P350>100</P350> <!-- Account 2 --> <!-- Account Activ e (In Use). 0 - no, 1 - yes --> <P401>1</P401> <!-- Account Name.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 44 OF 45 <P504>%BWLINEPORT- 3%</P504> <!-- Authenticate ID --> <P505>%BWAUTHUSER- 3%&.
GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 45 OF 45 References [1] Grandstream Networks, Inc. 2011. GXP21xx/GXP14xx/GXV31xx User Manual . Available from Gran dstream at: http://www.grandstream.com /support/gxp_serie s/general/docume nts/gxp21xx_u serm anual_engl ish.
An important point after buying a device Grandstream Networks GXP14XX (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Grandstream Networks GXP14XX yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Grandstream Networks GXP14XX - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Grandstream Networks GXP14XX you will learn all the available features of the product, as well as information on its operation. The information that you get Grandstream Networks GXP14XX will certainly help you make a decision on the purchase.
If you already are a holder of Grandstream Networks GXP14XX, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Grandstream Networks GXP14XX.
However, one of the most important roles played by the user manual is to help in solving problems with Grandstream Networks GXP14XX. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Grandstream Networks GXP14XX along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
