Instruction/ maintenance manual of the product OmniGenesys Alcatel-Lucent
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“Softwar e and har dwar e ar e only valuable because they work as a system”* *Carl Shapiro, Harvard Business School, information Rules Alcatel-Lucent OmniGenesys Contact Center T ransforming your .
G enesys Suite Genesys Suite, the Genesys Customer I nteraction Platform, is at the cor e of the solution that routes and pr ocesses i nteractions across your enterprise, connecting customers to the right resour ce – the first time.
A lcatel-Lucent OmniPCX Enterprise Communication Server T he Alcatel-Lucent OmniPCX Enterprise is a highly scalable corporate I P telephony infrastructure (up to 100 ,00 0 us ers ). Reliable, resilient, flexible, secure, the solution can also be integrated to NGN and IMS networks using SIP technology .
■ Customer centric routing Ever y interaction must be matched with the ideal contact center r esour ce: the highest skilled agent, the agent that helped them pr eviously , "vir tual" r esour ces at other locations.
P utting together a communications solution for your enterprise from elements of fered by dif ferent vendors is f easible. But eventually , ensuring maintenance and support quality , equipment upgrade compatibility and interoperability will be challenging.
Alcatel-Lucent OmniPCX Enterprise Genesys Suite THE WINNING COMBINA TION Converged Te chnical Support P redictable deployments avoid the hassle of cross-compatibility issues R&D Synergy Superior l.
CUSTOMER FRUSTRA TION “I am not sure if the new Genesys version will work on the last Alcatel-Lucent OmniPCX Enterprise version” “I have a technical issue and escalating turns into a ping-pong g.
Contact Centers 4286256 - ENG - 07/ 2007- Alcatel-Lucent Enterprise - 32, avenue Kléber 92707 Colombes - France - RCS Paris B 602 033 185. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo, are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners.
An important point after buying a device Alcatel-Lucent OmniGenesys (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Alcatel-Lucent OmniGenesys yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Alcatel-Lucent OmniGenesys - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Alcatel-Lucent OmniGenesys you will learn all the available features of the product, as well as information on its operation. The information that you get Alcatel-Lucent OmniGenesys will certainly help you make a decision on the purchase.
If you already are a holder of Alcatel-Lucent OmniGenesys, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Alcatel-Lucent OmniGenesys.
However, one of the most important roles played by the user manual is to help in solving problems with Alcatel-Lucent OmniGenesys. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Alcatel-Lucent OmniGenesys along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
