Instruction/ maintenance manual of the product SX-2000 Dialogic
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August 2008 64-0352-01 www.dialogic.com Dialogic ® 4000 Media Gateway Series Integration Note Mitel SX-2000 Lightware.
2 Copyright and Legal Notice Copyright © 2008 Dialogic Corporation. All Rights Reserved. You may not reproduce this docu ment in whole or in part without per mission in writing from Dialogic Corporation at the address provided below.
Dialogic ® 4000 Media Gateway Series Integration Note 3 1. Scope This document is intended to detail a typical installation and configuration of the Dialogic ® 4000 Media Gateway Series if used to interface between a PBX and the Microsoft ® Office Communications Server (OCS) application.
Mitel SX-2000 Lightware 4 3. Prerequisites 3.1 PBX Prerequisites The PBX must have all supplemental service packages inst alled for the Q.SIG protocol to operate properly and to provide all advanced supplemental services. 3.1.1 PBX Equipment Required To support the T1 Q.
Dialogic ® 4000 Media Gateway Series Integration Note 5 5. Gateway Setup Notes Steps for setting up the gateway: 1. Configuration of the Dialogic ® Diva ® Media Board drivers.
Mitel SX-2000 Lightware 6 Note: The number of TDM circuits varies depending on the used Dialogic ® Media Gateway model. For this setup: • Set the property Switch Type to Q-SIG T1 . • If your PBX does not provide ring tones to callers from TDM, set the property Generate Ring Tones to Yes .
Dialogic ® 4000 Media Gateway Series Integration Note 7 The Network Interface Configuration will be used by the Diva SIPcontrol software for listening to the SIP traffic from Microsoft ® Mediation Server.
Mitel SX-2000 Lightware 8 5.2.3 Routing Configuration In the Routing Configuration section, you must create two routes, one for the inbound direction (TDM to IP) and one for the outbound direction (IP to TDM) . Once you have created the routes, click the Save button for the changes to take effect.
Dialogic ® 4000 Media Gateway Series Integration Note 9 5.2.4.1 Dialplan Configuration Example To create a dialplan, click Add from the Dialplan Configuration . The following screens show how to set up a dialplan for a Microsoft ® Office Communications Server (OCS) 2007 a pplication with the following dialplan from the PBX.
Mitel SX-2000 Lightware 10 For the dialplan to be applied to inbound calls, click the Details button of the configured SIP peer and configure the Address Normalization settings as in the screen below. This converts the phone number into the E.164 format as needed by Microsoft ® Office Communications Server 2007.
Dialogic ® 4000 Media Gateway Series Integration Note 11 If the ISDN type of numbering flag is set to National , the prefix “N” will be used with the call number. If the type is Unknown , no prefix is used. Outbound call example using address maps: Microsoft ® Office Communications Server 2007 sends the E.
Mitel SX-2000 Lightware 12 The following screen shows the first sub rule that converts the E.164 calling number into a 10-digit national number: The following screen shows the second sub rule that conver ts E.
Dialogic ® 4000 Media Gateway Series Integration Note 13 The following sub rule converts the E.164 national numb er into a 10-digit national number with prefix 91: The following example converts inte.
Mitel SX-2000 Lightware 14 Once an address map rule is created, it can be applied in three different places. To ease the configuration and troubleshooting processes, apply the rule on the outbound rou.
Dialogic ® 4000 Media Gateway Series Integration Note 15 Create an address map named Inbound and its four sub rules as shown below:.
Mitel SX-2000 Lightware 16.
Dialogic ® 4000 Media Gateway Series Integration Note 17 Apply the address map inbound rule on the inbound route as follows: 5.2.5 Restarting the Dialogic ® Diva ® SIPcontrol™ Software Note: A restart of the Diva SIPcontrol softwar e service is needed only if the setting under Network Interface is changed.
Mitel SX-2000 Lightware 18 6. PBX Setup Notes 6.1 Mitel SX-2000 Lightware This section provides information about the Dialogic ® 4000 Media Gateway Series PBX administration requirements for Mitel SX-2000 Light systems. This information includes: 1. T1 Interface Administration 2.
Dialogic ® 4000 Media Gateway Series Integration Note 19 6.1.1 T1 Interface Administration There are three types of T1 interface administration r equired to properly program the Q.
Mitel SX-2000 Lightware 20 Select System Forms and press [ESC] then [1] to access the System Forms menu. Step 2: In the System Forms menu, select Dimension and Feature Select and press [ESC] then [2] to edit the Dimension and Feature Selection form.
Dialogic ® 4000 Media Gateway Series Integration Note 21 Configure the Dimension and Feature Selection as follows: Notes: • Parameters not listed below can be left at their default settings. • Q.SIG is a purchased option, so please verify that you have purchased Q.
Mitel SX-2000 Lightware 22 Step 3: In the System Forms menu, select System Configuration and press [ESC] then [2] to edit the System Configuration form.
Dialogic ® 4000 Media Gateway Series Integration Note 23 • Select the Cabinet number, the Shelf number, and the Slot number in which the T1 Q.SIG line is being installed. • Set Programmed Card Type to Universal T1 and press [ENTER]. • Press [ESC] then [4] to commit to changes and [ESC] then [1] to confirm the changes.
Mitel SX-2000 Lightware 24 • Set Class of service number: to an unused class of service number. • Press [ESC] then [1] to create the new class of service.
Dialogic ® 4000 Media Gateway Series Integration Note 25 Step 5: In the Customer Data Entry menu, select Digital Link Forms and press [ESC] then [1] to access the Digital Link Form menu. In the Digital Link Forms menu, select Link Descriptor Assignment and press [ESC] then [1] to edit the Link Descriptor Assignment form.
Mitel SX-2000 Lightware 26 Configure the form as follows: Note: Parameters not listed below can be left at their default settings. • Set Digital Link Descriptor Number to an unused digital link descriptor number. • Set Address for Message Control to A .
Dialogic ® 4000 Media Gateway Series Integration Note 27 • Set Integrated Digital Access to ISDN Node . • Set QSIG Private Network Access to Yes . • Set Termination Mode to NT . • Set Operation Mode to CSU . • Set CSU Tx Line Build-Out (dB.
Mitel SX-2000 Lightware 28 • As Link number select 1 , and as Cab inet number, Shlf number, and Slot number select the numbers in which the T1 Q.SIG line is being installed. • Set Digital Link Descriptor Number to the link descriptor assignment number defined in Step 5 of the SX-2000 Light Administration and press [ENTER].
Dialogic ® 4000 Media Gateway Series Integration Note 29 Step 7: In the Customer Data Entry menu, select System Forms and press [ESC] then [2] to access the System Forms menu. In the System Forms menu, select System Options Assignment and press [ESC] then [2] to edit the System Options Assignment form.
Mitel SX-2000 Lightware 30 Configure the form as follows: Note: Parameters not listed below can be left at their default settings. • Set Route Optimization Network Id to a string of digits that needs to have the same length as the phone extension, and press [ENTER].
Dialogic ® 4000 Media Gateway Series Integration Note 31 Step 8: In the Customer Data Entry menu, select Trunk Forms and press [ESC] then [1] to access the Trunk Forms menu.
Mitel SX-2000 Lightware 32 Note: Parameters not listed below can be left at their default settings. • Set Trunk Circuit Descriptor Number to an unused trunk circuit descriptor number. • Set Signaling Protocol to MSDN-DPNSS . • Set Dual Seizure Priority to Incoming .
Dialogic ® 4000 Media Gateway Series Integration Note 33 Step 9: In the Trunk Forms menu, select Trunk Service Assignment and press [ESC] then [2] to edit the Trunk Service Assignment form.
Mitel SX-2000 Lightware 34 Note: Parameters not listed below can be left at their default settings. • Select an unused Trunk Service No. • Set COS (Class of Service) to the class of service number defined in Step 4 of the SX-2000 Light Administration.
Dialogic ® 4000 Media Gateway Series Integration Note 35 Configure the form as follows: Note: Parameters not listed below can be left at their default settings. • Select as Circuit number 1 , and as Cabinet number, Shelf number, and Slot number the number in which the T1 QSIG line is being installed.
Mitel SX-2000 Lightware 36 • Press [ESC] then [4] to commit to changes and [ESC] then [1] to confirm the changes. • Press [ESC] then [Q] to return to the Trunk Forms menu. Step 11: In the Trunk Forms menu, select Trunk Group Assignment and press [ESC] then [2] to edit the Trunk Group Assignment form.
Dialogic ® 4000 Media Gateway Series Integration Note 37 Note: Parameters not listed below can be left at their default settings. • Set Trunk Group Number to an unused trunk group number. • Set Hunt Mode to Terminal . • Press [ESC] then [1] to recall a list of members.
Mitel SX-2000 Lightware 38 6.1.1.2 Automatic Route Selection (ARS) Step 1: Log into the Mitel SX-2000 Light system. Press [ESC] then [7] to access the Customer Data Entry menu.
Dialogic ® 4000 Media Gateway Series Integration Note 39 Select Automatic Route Selection Forms and press [ESC] then [1] to access the ARS Forms menu.
Mitel SX-2000 Lightware 40 Step 2: In the ARS menu, select Digital Modification Assignment and press [ESC] then [2] to edit the Digital Modification Assignment form.
Dialogic ® 4000 Media Gateway Series Integration Note 41 Note: Parameters not listed below can be left at their default settings. • Select an unused digital modification number. • Set the Number of Digits to Absorb to 0 . • Press [ESC] then [4] to commit to changes and [ESC] then [1] to confirm the changes.
Mitel SX-2000 Lightware 42 Note: Parameters not listed below can be left at their default settings. • Select an unused Route Number . • Set Trunk Group Number to the trunk group number defined in Step 11 of the SX-2000 Light Administration. • Set COR Group Number to 1 .
Dialogic ® 4000 Media Gateway Series Integration Note 43 Step 4: In the ARS menu, select Automatic Route Selection Assignment and press [ESC] then [2] to edit the Automatic Route Selection Assignment form.
Mitel SX-2000 Lightware 44 Note: Parameters not listed below can be left at their default settings. • Set Leading Digits to a currently unassigned ARS number. • Set Digits Dialed to an unused 2-digit string. • Set Number of Digits to Follow to 2 .
Dialogic ® 4000 Media Gateway Series Integration Note 45 • Select the appropriate version of the database based on the version of Mitel SX-2000 Light Software being used. If you use the SX-2000 Light software version 34.2.0.20, select from the dropdown menu under ISDN/PRI System the Universal NSU Release 1.
Mitel SX-2000 Lightware 46 • Under Options , select Network-side Interface and Qsig . • Click Update and then Close . Step 3: Configure the PRI Link Characteristics as follows: Select Config > System Configuration > PRI Link Characteristics .
Dialogic ® 4000 Media Gateway Series Integration Note 47 • Under Line Coding , select B8ZS . • Under Framing , select ESF . • Under Line Build Out , select 0 dB .
Mitel SX-2000 Lightware 48 Step 5: Configure the Outgoing Call Characteristics as follows: Select Config > Outgoing Call Characteristics . Note: Parameters not listed below can be left at their default settings. • Set PRI link number * to the link number on which the T1 Q.
Dialogic ® 4000 Media Gateway Series Integration Note 49 Step 6: Configure the Connection to Remote Sites as follows: Select File > Connect to Remote Site . Note: Parameters not listed below can be left at their default settings. • Set Connection Medium to Ethernet Network Card .
Mitel SX-2000 Lightware 50 Step 7: Save the database as follows: Click File > Save > Database . • Set Destinations to PRI Card / Universal NSU .
Dialogic ® 4000 Media Gateway Series Integration Note 51 Click Maintenance > Remote Site Reset . Click the Reset button. Click OK in the Information dialog box stating that IMAT is “Disconnected from remote site.” Click OK in the dialog box stating that the remote site is resetting.
Mitel SX-2000 Lightware 52 7. Microsoft ® Office Communications Server 2007 (OCS) Setup 7.1 Steps for configuring Microsoft ® OCS Normalization rules are used to convert dial numbers into full E.164 formatted numbers. Microsoft ® OCS uses the standard E.
Dialogic ® 4000 Media Gateway Series Integration Note 53 Click Add or Edit to create or change a particular rule..
Mitel SX-2000 Lightware 54 In this example, when a user dials any 4-digit numbe r, it will be converted to its E.164 equivalent of +1716639xxxx and then that number will be searched for in AD.
Dialogic ® 4000 Media Gateway Series Integration Note 55 More examples are shown in the following table: Name Phone Pattern Translation Pattern Comments Extensions ^(d{4})$ +1716639$1 Internal extens.
Mitel SX-2000 Lightware 56 This entry routes numbers with or without “+ ” prefix followed by any digits to Microsoft ® Mediation Server dmg4000.bufocs.local. Restart the Front End Services for the above changes to ta ke effect, including all normalization rules.
Dialogic ® 4000 Media Gateway Series Integration Note 57 or matched, outbound calls will fail. In this case, Dialogic ® Diva ® Diagnostics trace will not receive an outbound SIP message, since the call will not yet have reached the SIP gateway.
Mitel SX-2000 Lightware 58 Under the Communications tab, check the Enable user for Office Communications Server option and then click the Configure button.
Dialogic ® 4000 Media Gateway Series Integration Note 59 8. Microsoft ® Mediation Server Installation and Configuration 8.1 Installation The gateways of the Dialogic ® 4000 Media Gateway Series (DMG4000 Gateways) are shipped with pre-installed Microsoft ® Mediation Server software.
Mitel SX-2000 Lightware 60 4. Create the certificate request for the Microsoft ® Mediation Server: • Run Deployment Wizard, click step 4. • Select the option Create a new certificate . • Select the option Send the request immediately to an online CA .
Dialogic ® 4000 Media Gateway Series Integration Note 61 8.2 Configuration From the MMC snap-in, right-click the detected Microsoft ® Mediation Server and select Properties .
Mitel SX-2000 Lightware 62 Configure the following settings on the General tab:.
Dialogic ® 4000 Media Gateway Series Integration Note 63 Click the Next Hop Connections tab and configure the following: The Port entry under PSTN Gateway Next hop has to match the configuration in the Dialogic ® Diva ® SIPcontrol™ Software under Network Interface Configuration > SIP Listen Port .
Mitel SX-2000 Lightware 64 Click the Certificate tab. Select the certificate that will be used to communicate with Microsoft ® OCS. Microsoft ® Mediation Server will need to restart for these changes to properly take effect.
Dialogic ® 4000 Media Gateway Series Integration Note 65 Test Number Call Scenario Description Notes Inbound call scenarios 1 Direct call from TDM station set to Microsoft ® OCS client. 2 Direct call from Microsoft ® OCS client to TDM station set. 10.
Mitel SX-2000 Lightware 66 1. Click one line of your Dialogic ® Diva ® Media Board in the left pane and click on the toolbar to activate the Basic tracing level. This level captures Q.931 ISDN messages. 2. Click CAPI driver in the left pane and activate the Basic tracing level as explained in step 1.
Dialogic ® 4000 Media Gateway Series Integration Note 67 Examples of Dialogic ® Diva ® Diagnostics traces for an inbound (TDM to IP) call to Microsoft ® Office Communications Server 2007 (OCS) Basic notations for reading the trace: • SIG-R: RX Q.
Mitel SX-2000 Lightware 68 <Below is a RX SIP message> 9:16:28.431 1 L 12 00010000-SIPR begin (331 byte) from IP:192.168.0.106 PORT:5060 on socket 3 port 5060 TCP 9:16:28.431 1 L 12 00010000- >SIP/2.0 100 Trying 9:16:28.431 1 L 12 00010000- >FROM: "Dialogic Diva SIPcontrol"<sip:+17166392401@192.
Dialogic ® 4000 Media Gateway Series Integration Note 69 9:16:30.197 1 L 12 00010000- >ALLOW: UPDATE 9:16:30.197 1 L 12 00010000- >SERVER: RTCC/3.0.0.0 MediationServer 9:16:30.197 1 L 12 00010000- >ALLOW: Ack, Cancel, Bye,Invite 9:16:30.197 1 L 12 00010000- > 9:16:30.
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An important point after buying a device Dialogic SX-2000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Dialogic SX-2000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Dialogic SX-2000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Dialogic SX-2000 you will learn all the available features of the product, as well as information on its operation. The information that you get Dialogic SX-2000 will certainly help you make a decision on the purchase.
If you already are a holder of Dialogic SX-2000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Dialogic SX-2000.
However, one of the most important roles played by the user manual is to help in solving problems with Dialogic SX-2000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Dialogic SX-2000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
