Instruction/ maintenance manual of the product IMG 1004 Dialogic
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Dialogic ® IMG 1010/1004 Integrated Media Gate ways Installation and Setup Guide Release 10.3.x / 10.5.x.
Copyright and Lega l Notice Copyrig ht © 2005-2008 Di alogic Corporati on. All Rig hts Reserved. You m ay not reproduce thi s documen t in whole or i n part without permi ssion in wri ting from Dialogic Corp oration at th e address provid ed below.
Dialogic, Di alogic Pro, B rooktrout, Cantata, SnowShore, Eicon, Eicon N etworks, Eiconcard, Di va, SIPcont rol, Diva ISDN, TruF ax, Realb locs, Realcomm 1 00, NetAccess, Instant ISDN, TRXSt ream, Exn.
Warranty for Hardware Prod ucts: Dial ogic Corporation or i ts subsidi ary that origi nally sold the hardware product ("Dia logic") warrants t o the origi nal purchaser of this hardwar e product, t hat at the tim e of delivery the ha rdware product supplied hereunder wi ll be free fr om defects in mat erial and wor kmanship.
IMPORTA NT NOTE: Please be aware that t he following termi nology and abbreviation s are used throu ghout this docum ent. Please also be sure to consult the leg al notice for ot her important d etails. When used herein, the te rm “ IMG 1010 ” refers to the “ Dialogic ® IMG 1010 Integr ated Media Gat eway ” product.
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vii Table Of Contents IMG 1010 - Introduction ........................... ................... .................... .................1 Overview of Install at ion and Setup - IMG 1010 ................. ................... ................1 Items Requi red for Insta llation - IMG 1010 .
Install ation and Setup viii IMG 1004 - Introduction ........................... ................... .................... ............... 91 Overview of Install at ion and Setup - IMG 1004 ................. ................... .............. 91 Items Requi red for Insta llation - IMG 1004 .
1 IMG 1010 - Introduct ion Overview of Installation and Setu p - IMG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-In troduction The Instal lation and S etup Guide will .
Install ation and Setup 2 Items Required for Insta llation - IMG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-In troduction The table below des cribes the it ems required for an IMG 1 010 and GCEMS Se rver installat ion.
IMG 1010 - Introduction 3 Sample Network Scenario - IMG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-In troduction The foll owing is an examp le of a basic netwo rk scenario tha t you can u se to get started wi th your IMG 101 0.
Install ation and Setup 4 Licensing - IMG 1 010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-In troduction Overview The IMG 1010 and variou s components requ ire a license t o be operated or enabled. The li censes are genera ted by Dialogi c and are di str ibu ted with the software sup plied with the IMG 1010.
IMG 1010 - Introduction 5 Evaluation License Evaluati on licenses expire aft er a specifi ed number of days. If you are usi ng an Evaluati on License, the Licen se Expiration Info field in dicates the date/ti me that the license will expire, as sho wn below.
Install ation and Setup 6 SS7_Base The SS7 ba se license wi ll need to be l oaded if SS7 i s going to be used. SS7_ISUP (C ICS) Up to 768 Po rts can be li censed on the IMG 101 0. See Tabl e Below. SS7_LINK Up to 64 li nks can be li ce nsed. Th ey are li censed in 2 li nk pairs.
IMG 1010 - Introduction 7 DSP_Resou rce Points The IMG 1010 initiall y comes licensed wi th 1024 Resou rce Points. Li censes are then cre ated in 1024 p ort increments. 10 24, 2048, 3072, 4096, 5120 SS7 Links The IMG 1010 supports u p to 64 links. Th e links are li censed in 2 link increments from 2 all the way up to 64.
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9 IMG 1010 - Hardware Insta llation Hardware Installation Ta sk Summary - IMG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-Hardwar e Install ation Click on li nks below to perfo rm each of th e following steps. 1. Prepare the site that IM G 1010 will be installed.
Install ation and Setup 10 Site Preparation - IMG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-Hardwar e Install ation Ensure that t he following requi rements are met before you b egin installati on.
IMG 1010 - Hardware In stallation 11 Mounting The IMG 1010 can be mounted i n a 19-inch rack. The mounting brackets can be mounted at either the front or the middle of the chassis. If mounti ng multiple IMG 101 0's in a rack, ensure that a haz ardous conditi on does not exi st due to uneven mecha nical load ing.
Install ation and Setup 12 Unpacking - IMG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-Hardwar e Install ation Retain a ll sh ipping material s in case you need to either relocat e or re-ship the un it in the future.
IMG 1010 - Hardware In stallation 13 Rack Mounting - IMG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-Hardwar e Install ation Overview The IMG 1010 is ship ped with the tray and dockin g station mated toge ther for easy mounti ng.
Install ation and Setup 14 19" Rack Mounting Procedure: 1. Remove th e brackets from th e front mount p osition. 2. Positi on the mounti ng brackets to the de sired positi on. 3. Align th e holes on the m ounting bracket ears to the moun ting holes on the rack.
IMG 1010 - Hardware In stallation 15 Procedure 1. Remove exi sting 19" bracket s from front m ounting positi on. 2. Replace wi th 23" bracket s, re-using exist ing screws. 3. Attach Rear Bracket Mo unts to chassi s as shown i n figure. 4. Attach 23 " brackets to t he Bracket Moun ts using screw s provided.
Install ation and Setup 16 Surface Mounting - I MG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-Hardwar e Install ation Mounting Guidelines When mounti ng the chassi s, follow these gui delines: Do not obst ruct air flow to th e front or the si de vent hol es towards the rear of the uni t.
IMG 1010 - Hardware In stallation 17 Connecting AC P ower - IMG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-Hardwar e Install ation Related Top ic AC Power I nformati on (in On-li ne Help) Overview The IMG 1010 supports an AC power option to support dom estic and i nte rnati onal customers.
Install ation and Setup 18 AC Power Module The AC pow er docking stat ion provides an AC i nput power m odule with an integrated fuse, powe r switch, and sta ndard three po sition female AC input connector.
IMG 1010 - Hardware In stallation 19 Connecting DC Power - IMG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-Hardwar e Install ation The IMG 1010 supports a DC input power op tion that supports both domestic and international customers.
Install ation and Setup 20 Single Power Source: The DC power module shown below is locat ed at the rear of the docking station. Internally the output of the DC power module connects to a panel-mounted connector via a cable assembly. This connector mates with a DC-to -DC 12 V DC powe r supply connector on the tray.
IMG 1010 - Hardware In stallation 21 Redundant Power Source: A second p ower source can be added to the chassis for p ower redunda ncy. The secondary s ource serves as ba ckup to the p rimary sourc e (power suppl y). DC Connections Complete the followi ng steps to connect a redundant powe r source to th e chassis 1.
Install ation and Setup 22 Connecting DC Power to Ground Warning Always conn ect the DC u nit to earth ground b efore conne cting DC power to maintain signalin g integrity and to prev ent electrical shock.
IMG 1010 - Hardware In stallation 23 Connecting Ethernet and TD M Cables - IMG 101 0 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-Hardwar e Install ation CAUTION : Routers or switches connecte d to the IMG 1010 should be configured for 100Mbit and Auto-negoti at ion.
Install ation and Setup 24 Timing - IMG 101 0 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-Hardwar e Install ation Timing Before conne cting th e IMG 1010 to a netwo rk, it must be synchroniz ed to a T1/E1 loop ti ming source such a s a T1 or E1 span .
IMG 1010 - Hardware In stallation 25 Cabling for Redundancy - IM G 1010 Topic Locat ion: IMG 1010 - Installation an d Setup Guide > IMG 1010-Hardwar e Installati on The foll owing topics show cabl ing for various redundancy sc enarios.
Install ation and Setup 26 Redundant Contr ol - IMG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-Hardwar e Install ation The following ill ustra tion shows the cabling for redundant contro l for Network Management.
IMG 1010 - Hardware In stallation 27 Redundant Data - IMG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-Hardwar e Install ation The foll owing illustrati on shows the cabli ng for redundant data. DATA PORT RE DUNDANCY 1.
Install ation and Setup 28 Redundant Signaling - I MG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-Hardwar e Install ation The foll owing illustrati on shows the cabli ng for redundant VoIP signal ing. Redundant Signaling 1.
IMG 1010 - Hardware In stallation 29 Redundant SS7 Signaling - IMG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-Hardwar e Install ation The foll owing illustrati on shows the cabli ng for redundant SS7 signali ng.
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31 IMG 1010 - Linux R ed Hat Installation Installing Linux on the GCE MS Server Topic Locat ion: IMG 1010- Installati on and Setup Guide > IM G1010-Lin ux Red Hat Install ation -or- IMG 1004- Insta.
Install ation and Setup 32 Partition Recommende d with Hard Dr ive = 80 Gig / (Remaining Balance) boot 1024 MB swap 4096 MB usr 10240 MB home 12301 MB opt 23234 MB var 10240 MB Partition Recommende d with Hard Dr ive = 160 Gig / 4.2 GB boot 200 MB swap 2.
IMG 1010 - Linux Red Hat Instal lation 33 16. The instal lation on Red Hat Enterprise Li nux is complete. Y ou can regi ster your copy of Li nux and in stall any updates. Locat ed at bottom of Linux screen is a flashin g red circle. Updat es can be loaded f rom the Red Hat site by cli cking on this red ci rcle.
Install ation and Setup 34 Dell Server Configurat ion Details Topic Locat ion: IMG 1010-Installatio n an d Setup Guide > IMG1010-Linux Red Hat Install ation - or- IMG 1004-Installatio n an d Setup .
IMG 1010 - Linux Red Hat Instal lation 35 Recommended L inux Configuration and OS S ettings Topic Locat ion: IMG 1010- Installati on and Setup Guide > IM G1010-Lin ux Red Hat Install ation -or- IMG.
Install ation and Setup 36 Linux Packages At the very least install the packages in the table below . It is recommende d that w hen installing Linux that the cho ice to select all packages be chosen.
IMG 1010 - Linux Red Hat Instal lation 37 Not Requir ed The foll owing Linux Servi ces are not requi red. For superi or IMG perform ance, it is advisabl e not to run them. Du ring Lin ux Configuration , uncheck the corr esponding boxes if th ey are checked .
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39 IMG 1010 - Software Insta llation and Setup Software Installation an d Setup - IMG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-S oftware Install ation and Setup Overview on Downloading Soft ware to IMG 1010 The IMG 1010 can get i ts softwa re load in on e of a three different ways.
Install ation and Setup 40 Linux Services Needed The services such as DHCP and SNTP can be run on the Li nux Server that the GCEMS is loaded on or can be set up to run on a separate machine. For ease of configuration the services should run from the same machine.
IMG 1010 - Software Insta llation and Setup 41 Configuring the Linux User - (excelsw) Topic Locat ion: IMG 1010-Installatio n an d Setup Guide > IMG 1010-Software Installati on and Setup or IMG 1004-Installatio n an d Setup Guide > IMG 1004-Software Installati on and Setup 1.
Install ation and Setup 42 Installing GCEMS Softwar e Topic Locat ion: IMG 1010- Installati on and Setup Guide > IMG 1010-Softwa re Install ation and Setup or IMG 1004- Installati on and Setup Guide > IMG 1004-Softwa re Install ation and Setup Follow procedure belo w to install the IMG software on to the GCEMS Server.
IMG 1010 - Software Insta llation and Setup 43 6. Once fini shed an icon for Cl ientView, Admi nView, StopGCEMS, and StartGCEMS is automa tically created and placed on the Linux Red Hat d esktop. 7. Log out of th e Super User mode by enteri ng the quit comm and and bec ome excelsw us er again.
Install ation and Setup 44 GCEMS Installation Script Topic Locat ion: IMG 1010-Installatio n an d Setup Guide > IMG 1010-Software Installati on and Setup or IMG 1004-Installatio n an d Setup Guide > IMG 1004-Software Installati on and Setup Script (Installing IMG GCEMS Softwa re) [root@img2- dtran ftpBuil ds]# .
IMG 1010 - Software Insta llation and Setup 45 Installing IMG ClientView Software [excelsw@img2-dtran ftpBuilds]$ su Password: [root@img2-dtran ftpBuilds]# ./IMGUse rInterface_1 0.3.3.229.bin Preparing to instal l... Extracting the JRE from the inst aller archive.
Install ation and Setup 46 installing the User Interfaces. For thi s installation to work properly, these variables must be set. These variables inclu de the following: SK_PRODUCT - to determine which.
IMG 1010 - Software Insta llation and Setup 47 Folders and Files Created Dur ing Installation Topic Locat ion: IMG 1010- Installati on and Setup Guide > IMG 1010-Softwa re Install ation and Setup o.
Install ation and Setup 48 /opt/cantata (dia logic)/common directory backup During each day, files are generated in the IMG under mul tiple folders t hat show the status of th e IMG. Files such as log fil es, stat files, and c onfigurati on change files just to name a f ew are stored in the backup fol der.
IMG 1010 - Software Insta llation and Setup 49 stats This fol der contains th e files that are used by MRTG and Ca cti (10.5.0). The files are also used t o send call data to display th e Channel Group Stats in Cli entView.
Install ation and Setup 50 opt/cantata (dialogic)/installs direct ory This fol der contains a subfol der for each ve rsion of GCEMS a nd ClientVi ew software you have d ownloaded.
IMG 1010 - Software Insta llation and Setup 51 Configure GCEMS and Sta rt Linux Services - IMG 1010 Topic Locat ion: IMG 1010- Installati on and Setup Guide > IMG 1010-Softwa re Install ation and Setup Before You Begin: The IMG 1010 should be unpacked, mounted , an d connecte d power to the GCEMS server.
Install ation and Setup 52 Create link using lnimg script 1. Go to one of the foll ow ing di rectories dependi ng on the software version bei ng used. See B elow. /opt/cantat a/common/osconfi g (Softwar e 10.3.x to 10.5.0) or /opt/di alogic/common/osconfi g (Software 10.
IMG 1010 - Software Insta llation and Setup 53 Create dhcpd.conf file 1. As Super Us er, create th e dhcpd.conf fil e. Run the dhcpd fi le creation scri pt located i n one of the followi ng directories: /opt/cantat a/common/osconfi g (Softwar e 10.3.x to 10.
Install ation and Setup 54 Create the ntp.conf file. 1. As a Super U ser Create th e ntp.conf fil e. Go to /opt/cantat a/common/osconfi g (Softwar e 10.3.x to 10.5.0) or /opt/di alogic/common/osconfi g (Software 10.5. 1 +) 2. Run th e ntp configurati on script: #.
IMG 1010 - Software Insta llation and Setup 55 CRON Jobs The IMG 1010 includes a cron tab that manag es GCEMS process es. This crontab runs automati cally when the GC EMS is started (Sta rtGCEMS), and stopped when th e GCEMS is stopp ed (StopGCEMS) . This fil e should not be edit ed.
Install ation and Setup 56 Downloading System Softwar e - IMG 1010 Topic Locat ion: IMG 1010- Installati on and Setup Guide > IMG 1010-Softwa re Install ation and Setup or IMG 1004- Installati on and Setup Guide > IMG 1004-Softwa re Install ation and Setup Procedure: 1.
IMG 1010 - Software Insta llation and Setup 57 Diagram The foll owing illustrati on shows the transf er of IMG 1010 S ystem Softw are usin g FTP from an FTP ser ver to each IMG 10 10 with a local BootP Server.
Install ation and Setup 58 Starting GateCon trol EMS Topic Locat ion: IMG 1010- Installati on and Setup Guide > IM G 1010-Software Installation an d Setup -or- IMG 1004- Installati on and Setup Guide > IM G 1004-Software Installation an d Setup Overview: The procedur e below will explain h ow to start the GCEMS app lication .
IMG 1010 - Software Insta llation and Setup 59 2. If however the GCEMS had alread y been controlling the IMG(s) there will be a system.cfg file located in /opt/cantata/common/config (Soft ware 10.3.x - 10.5.0) or /opt/dialogic/common/config (Software 10.
Install ation and Setup 60 5. GCEMS is n ow started. Veri fy that all processes are runni ng by entering t he foll ow ing command: $ ps -ef |grep Man You shoul d see the foll owing output sh owing all the proces ses runni ng for GCEMS Starting GCEMS through Telnet Session or using Terminal 1.
IMG 1010 - Software Insta llation and Setup 61 Starting ClientView Topic Locat ion: IMG 1010-Installatio n an d Setup Guide > IMG 1010-Software Installati on and Setup or IMG 1004-Installatio n an d Setup Guide > IMG 1004-Software Installati on and Setup NOTE : EventView will start automat ically wh en you start ClientView.
Install ation and Setup 62 Restarting EventVie w If EventView is closed and you would like to restart it, you can do so from the menu-bar in ClientView sele c t Tools > Launch EventView.
IMG 1010 - Software Insta llation and Setup 63 Configuring Remote Deskt op Topic Locat ion: IMG 1010- Installati on and Setup Guide > IMG 1010-Softwa re Install ation and Setup or IMG 1004- Install.
Install ation and Setup 64 4. To start VNC s erver, enter the foll ow ing command below. If thi s is the first ti me you are starti ng VNC you will be asked f or a password. Ente r excelsw f or password. Bel ow is the command to sta rt VNC server $ vncserver :1 5.
IMG 1010 - Software Insta llation and Setup 65 Troubleshooting: Use this tr oubleshootin g s ecti on to try and di agnose any probl ems that coul d arise Scenario 1: PROBLEM: 1.
Install ation and Setup 66 Scenario 2: PROBLEM: 2. Cannot l ogon to VNC serv er through VNC Vi ewer. Get unab le to conne ct to host error message SOLUTION:1 A. Is vncserv er :1 runni ng? i.Logon to GC EMS and as a n excelsw use r enter the foll owing command and veri fy vncserver is ru nning $ps -ef|gre p vnc ii.
IMG 1010 - Software Insta llation and Setup 67 v. Verify th at runlevels 3 4 and 5 are all on by enterin g the followi ng command $/sbin/chkco nfig vncserv er --list vncserver 0:off 1:o ff 2:on 3: on 4:on 5:on 6:off vi.
Install ation and Setup 68 Helpful Commands: The foll owing commands can b e accompli shed as an excel sw user Command: Descripti on: $ vncserve r :1 Start vncse rver as :1 $ vncserve r -kill :1 Kill .
IMG 1010 - Software Insta llation and Setup 69 Selecting/De-selecting Linux Services Topic Locat ion: IMG 1010- Installati on and Setup Guide > IMG 1010-Softwa re Install ation and Setup or IMG 1004- Installati on and Setup Guide > IMG 1004-Softwa re Install ation and Setup 1.
Install ation and Setup 70 Installing ClientView for W indows ® Topic Locat ion: IMG 1010- Installati on and Setup Guide > IMG 1010-Softwa re Install ation and Setup or IMG 1004- Installati on and.
IMG 1010 - Software Insta llation and Setup 71 Setting Host Flags Topic Locat ion: IMG 1010-Installatio n an d Setup Guide > IMG 1010-Software Installati on and Setup or IMG 1004-Installatio n an d Setup Guide > IMG 1004-Software Installati on and Setup The following diagram shows the Host flag setti ngs in the dhcpd.
Install ation and Setup 72 GSM - FR Dynamic Not Supported Not Supported Yes Ye s G.726-32/G.721 Static Not Supported Yes Yes Ye s G.726-32/G.721 Dynamic Not Supported Yes Yes Ye s Calculating the BootFl ag: The boot fl ag is cal culated by adding val ues above based on desired sys tem attribu tes.
IMG 1010 - Software Insta llation and Setup 73 Sample dhcpd.co nf File - IMG 1010 Topic Locat ion: IMG 1010- Installati on and Setup Guide > IMG 1010-Softwa re Install ation and Setup The foll owing is a sampl e dhcpd.conf fi le. If you do not h ave access to t he xldhcp script, you must modify th is file manu ally.
Install ation and Setup 74 Assigning ClientView Users Topic Locat ion: Admini stration > User Man agement Unless you specifically assign user privil eges, anyone can access the GCEMS with full Admi.
IMG 1010 - Software Insta llation and Setup 75 Changing or Deleting G CEMS and User Interface Topic Locat ion: IMG 1010- Installati on and Setup Guide > IMG 1010-Softwa re Install ation and Setup o.
Install ation and Setup 76 IP Security for IMG and G CEMS Topic Locat ion: IMG 1010- Installati on and Setup Guide > IMG 1010-Softwa re Install ation and Setup or IMG 1004- Installati on and Setup .
IMG 1010 - Software Insta llation and Setup 77 Connections to the GCEMS server Port # Des cription Purpos e Connection from TCP: 22 SSH Remote acc ess to GCEMS server Local suppo rt personnel .
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79 IMG 1010 - SD Card Downloading System Softwar e Using Boot File on an SD Card - IMG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-S D Card A BootP se rver is used to .
Install ation and Setup 80 STEPS: 1. Insert the SD Card in to an SD Writer conn ected to a PC. 2. On the SD Ca rd is a fil e named bootup.cfg . Open this fil e.
IMG 1010 - SD Card 81 4. Any line beginning with the # symbol is a comment and is not pro cessed by the IMG. Below is the informatio n the user w ill edi t for use in their network yiaddr --> I.
Install ation and Setup 82 Downloading IMG System Soft ware From an SD Ca rd - IMG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-S D Card Overview of SD Card If the IMG 1010 does not ha ve access to an F TP server, th en the IMG 1 010 System Software an d IP informati on can be loaded th rough th e use of an SD Card.
IMG 1010 - SD Card 83 4. Below i s what the SD C ard bootup.cfg i nformation will look like. ############### ############### ############### #### ############### ############### ############### #### # INSTRUCT IONS #1. Edit values as required, as describe d below.
Install ation and Setup 84 yiaddr --> IP Address of the IMG 1010 being loaded subnetmask --> Subnet mask of the IMG 1010 be ing loaded giaddr --> IP Address of the Gateway connected to the I MG 1010 file --> System Software Filename.
IMG 1010 - SD Card 85 Distributing System Soft ware Using an SD Card - IMG 1010 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-S D Card If you have remote IMG 10 10's tha.
Install ation and Setup 86 Default bootup.cf g Configuration File - IMG 10 10 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-S D Card # INSTRUCTIONS #1. Edit values as required, as descri bed below. # Change IP Address , Subnet Mask , and Gateway IP Addres s to the actual values for the IMG 1010.
IMG 1010 - SD Card 87 SD Card Remote Prov isioning - IMG 101 0 Topic Locat ion: IMG 1010 -Installati on and Setup Gui de > IMG 1010-S D Card Overview This feature provides a means for inst alling n.
Install ation and Setup 88 3. If someone has FTP'd to the IMG 1010 th e "FTP Connecti on Status" fiel d and the "Remote IP Ad dress" fiel d will update. See sc reen captur e below. Noti ce the Remote IP ad dress field . This is the IP add ress of the PC that the user is FTP 'ing from.
IMG 1010 - SD Card 89 5. Modify the " file=" lin e on the bootup.cfg file just transfer red. Verify the changes to th is file are correct. Below is th e line in t he bootup.cfg fil e that will need to b e e dit ed. # System S oftware Fil ename file=i mg1010_ver1050137 _id0101.
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91 IMG 1004 - Introduct ion Overview of Installation and Setu p - IMG 1004 Topic Locat ion: IMG 1004 -Installati on and Setup Gui de > IMG 1004-In troduction This Instal lation and Setup Guide will.
Install ation and Setup 92 Items Required for Insta llation - IMG 1004 Topic Locat ion: IMG 10 04-Install ation and Setup Gui de > IMG 1004- Introduction This topi c describes the i tems required for th e IMG 1004 and GCEMS Serve r install ation.
IMG 1004 - Introduction 93 Sample Network Scenario - IMG 1004 Topic Locat ion: IMG 1004 - Installation an d Setup Guide > IMG 1004-In troduction The foll owing is an examp le of a basic netwo rk scenario tha t you can u se to get started wi th your IMG 100 4.
Install ation and Setup 94 Licensing - IMG 1 004 Topic Locat ion: IMG 1004 -Installati on and Setup Gui de > IMG 1004-In troduction Overview The IMG 1004 and various compo nents require a license to be operated or enabled. The licenses are generat ed at Dialogic and are distributed with the software supplied with IMG 1004.
IMG 1004 - Introduction 95 License Validation Failure If for some reason the license isn't valid for your IM G 1004 the icon shown below w ill appe ar in the ClientView tree afte r creating a Physical Node. A license validation has faile d. Verify y ou have the req uired license and that it is configured on the IMG.
Install ation and Setup 96 Wireless Codecs Up to 128 ports can be li cen sed for AMR AND EVRC. See Table 1 below. Table 1 SS7 ISUP CAS VOIP ISDN EVRC CODEC * AMR CODEC 32 32 32 32 32 32 64 64 64 64 64 64 96 96 96 96 96 96 128 128 128 128 128 128 DSP_Resource Points The IMG 1004 initially comes lice nsed with 1024 Resource Points.
97 IMG 1004 - Hardware Insta llation Hardware Installation Ta sk Summary - IMG 1004 Topic Locat ion: IMG 1004 -Installati on and Setup Gui de > IMG 1004-Hardwar e Install ation Perform the f ollowin g ste ps to i nstall the IMG 1 004. 1. Prepare the site that IM G 1004 will be installed.
Install ation and Setup 98 Site Preparation - IMG 1004 Topic Locat ion: IMG 1004 -Installati on and Setup Gui de > IMG 1004-Hardwar e Install ation Ensure that t he following requi rements are met before you b egin installati on.
IMG 1004 - Hardware In stallation 99 Power See Connecti ng AC Power Electromagnetic Interference Electromagn etic Interfer ence (EMI) is a type of radia tion that can hin der your system. K eep the foll owing in mind wh en selecting cabl es: Dialogic requi res that all cabli ng with th e exception of the p ower cord be shielded.
Install ation and Setup 100 Unpacking - IMG 1004 Topic Locat ion: IMG 1004 -Installati on and Setup Gui de > IMG 1004-Hardwar e Install ation Retain a ll sh ipping material s in case you need to either relocat e or re-ship the un it in the future.
IMG 1004 - Hardware In stallation 101 Rack Mounting the IM G 1004 Topic Locat ion: IMG 1004 -Installati on and Setup Gui de > IMG 1004-Hardwar e Install ation Overview The IMG 1004 is ship ped ready to be moun ted in a 19" rack . Use instructi ons below when in stalling into rack.
Install ation and Setup 102 Surface Mounting - I MG 1004 Topic Locat ion: IMG 1004 -Installati on and Setup Gui de > IMG 1004-Hardwar e Install ation Mounting Guidelines When mounti ng the chassi s, follow these gui delines: Do not obst ruct air flow to th e front or rear v ent holes on th e unit.
IMG 1004 - Hardware In stallation 103 AC Power Specifications Topic Locat ion: Hardware Ref erence > Pow er The AC inp ut power must c onform to the fol lowing speci fications: IMG 1004 AC Power 120-240 V AC, 60-50 Hz , 1A-.
Install ation and Setup 104 Connecting AC P ower - IMG 1004 Topic Locat ion: IMG 1004-Installation and Setup Guide > IMG 1004 -Hardware In stallat ion Related Top ic IMG 1004 - AC Power Informa tion (in On-l ine Help) Overview The IMG 1004 supports an AC power optio n to support domestic and international customers.
IMG 1004 - Hardware In stallation 105 Connecting Ethernet and TD M Cables - IMG 100 4 Topic Locat ion: IMG 1004 -Installati on and Setup Gui de > IMG 1004-Hardwar e Install ation Caution: R outers or switch es connected to th e IMG 1004 should be conf igured for 100 Mb/s ec and Auto-negoti ation.
Install ation and Setup 106 Timing - IMG 100 4 Topic Locat ion: IMG 1004 -Installati on and Setup Gui de > IMG 1004-Hardwar e Install ation Timing By defaul t Primary Loop an d Secondary Loop Timin g (Not external referenc e clock) can be confi gured only on Bea rer Span Ports 0 and 1.
107 IMG 1004 - Software Insta llation and Setup Software Installation O verview - IMG 1004 Topic Locat ion: IMG1004 -Installati on and Setup Guide > I MG 1004 -Software Install ation and Setup Overview on Downloading Soft ware to IMG 1004 The IMG 1004 can get i ts softwa re load in on e of a three different ways.
Install ation and Setup 108 Before You Begin Verify you h ave unpacked, m ounted, and conn ected powe r to the GCEMS server (Linu x Server) and IMG 10 04. See the manu facturer's i nstructions for i nstallation procedures. Verify that y ou have acqu ired IP Addresses f or the IMG 10 04 and the G CEMS server.
IMG 1004 - Software Insta llation and Setup 109 Procedure: 1. If not alread y configu red when Linux R ed Hat Enterpri se OS was insta lled then a Linu x user must be confi gured. This user wi ll be given the na me excelsw an d is the user confi gured to run the GCEMS softwar e etc.
Install ation and Setup 110 Summary of Software Insta llation and Setup Tasks - IMG 1004 Topic Locat ion: IMG1004 -Installati on and Setup Guide > I MG 1004 -Software Install ation and Setup 1. Install Linux on the GateCont rol EMS Serv er 2. Configu re System Servi ces 3.
IMG 1004 - Software Insta llation and Setup 111 Configuring the Linux User - (excelsw) Topic Locat ion: IMG 1010-Installatio n an d Setup Guide > IMG 1010-Software Installati on and Setup or IMG 1004-Installatio n an d Setup Guide > IMG 1004-Software Installati on and Setup 1.
Install ation and Setup 112 Installing GCEMS Softwar e Topic Locat ion: IMG 1010-Installatio n an d Setup Guide > IMG 1010-Software Installati on and Setup or IMG 1004-Installatio n an d Setup Guide > IMG 1004-Software Installati on and Setup Follow procedure belo w to install the IMG software on to the GCEMS Server.
IMG 1004 - Software Insta llation and Setup 113 6. Once finished an icon for Clie ntView, AdminView, StopGCEMS, and StartGCEMS is automatically create d and placed on the Linux Red Hat desktop. 7. Log out of the Super User mod e by entering the quit command and become excelsw user again.
Install ation and Setup 114 GCEMS Installation Script Topic Locat ion: IMG 1010-Installatio n an d Setup Guide > IMG 1010-Software Installati on and Setup or IMG 1004- Installati on and Setup Guide > IMG 1004-Softwa re Install ation and Setup Script (Installing IMG GCEMS Softwa re) [root@img2- dtran ftpBuil ds]# .
IMG 1004 - Software Insta llation and Setup 115 Installing IMG ClientView Software [excelsw@img2-dtran ftpBuilds]$ su Password: [root@img2-dtran ftpBuilds]# ./IMGUse rInterface_1 0.3.3.229.bin Preparing to instal l... Extracting the JRE from the inst aller archive.
Install ation and Setup 116 SK_PRODUCT_HE LP - to determi ne which Cantata help should be used PATH - to find the c orrect versi on of JAVA ************* **************** **************** ************.
IMG 1004 - Software Insta llation and Setup 117 Folders and Files Created Dur ing Installation Topic Locat ion: IMG 1010- Installati on and Setup Guide > IMG 1010-Softwa re Install ation and Setup .
Install ation and Setup 118 /opt/cantata (dia logic)/common directory backup During each day, files are ge nerated in the IMG under multiple folders that show the status of the IMG. Files such as log file s, stat files, and configuration change files just to name a few are stored in the backup folder.
IMG 1004 - Software Insta llation and Setup 119 treatment Contain s vocabulary in de x fil es, vif.csv, and i mg_vocab.dat fil es which are all used when pl aying treatments o r announcem ents Radius This folder stores t he dictionary and dictionary.cantat a files.
Install ation and Setup 120 Configure GCEMS and Sta rt Linux Services - IMG 1004 Topic Locat ion: IMG 1004- Installati on and Setup Guide > IMG 1004-Softwa re Install ation and Setup Before You Begin: The IMG 1004 should be unpacked, mounted , an d connecte d power to the GCEMS server.
IMG 1004 - Software Insta llation and Setup 121 7. The first step is to creat e a link for the dhcpd.conf file in /etc. There are two ways to create this link. There is a manual way where the co mmand is entered manually into a terminal, and there is a scri pt written to make the process easier.
Install ation and Setup 122 Create dhcpd.conf file 1. As Super Us er, create th e dhcpd.conf fil e. Run the dhcpd fi le creation scri pt located i n one of the followi ng directories: /opt/cantat a/common/osconfi g (Softwar e 10.3.x to 10.5.0) or /opt/di alogic/common/osconfi g (Software 10.
IMG 1004 - Software Insta llation and Setup 123 Create the ntp.conf file. 1. As a Super User Create the ntp.conf file. Go to /opt/cantata/common/osconfig (Software 10 .3.x to 10.5.0) or /opt/dialogic/common/osconfig (Software 10 .5.1 +) 2. Run the ntp configuration script : #.
Install ation and Setup 124 CRON Jobs The IMG includes a crontab that manages GCEMS pro cesses. This crontab runs automatically when the GCEMS is started (StartGCEMS), and stoppe d wh en the GCEMS is stopp ed (StopGCEMS). This file should not be edited.
IMG 1004 - Software Insta llation and Setup 125 IMG 1004 - Download ing System Software - IMG100 4 Topic Locat ion: IMG 1004- Installati on and Setup Guide > IMG 1004-Softwa re Install ation and Setup Procedure: 1.
Install ation and Setup 126 Diagram The foll owing illustrati on shows the transf er of IMG 1004 S ystem Softw are using F TP from an FTP server to e ach IMG with a local BootP Serv er.
IMG 1004 - Software Insta llation and Setup 127 Starting GateCon trol EMS Topic Locat ion: IMG 1010- Installati on and Setup Guide > IM G 1010-Software Installation an d Setup -or- IMG 1004- Instal.
Install ation and Setup 128 2. If however the GCEMS had alread y been controlling the IMG(s) there will be a system.cfg file located in /opt/cantata/common/config (Soft ware 10.
IMG 1004 - Software Insta llation and Setup 129 5. GCEMS is now started. Verify that all pro cesses are running by entering the following command: $ ps -ef |grep Man You should see the following output showing all t he processes running for GCEMS Starting GCEMS through Telnet Session or using Terminal 1.
Install ation and Setup 130 Starting ClientView Topic Locat ion: IMG 1010-Installatio n an d Setup Guide > IMG 1010-Software Installati on and Setup or IMG 1004-Installatio n an d Setup Guide > IMG 1004-Software Installati on and Setup NOTE : Event View will start au tomaticall y when you start Cl ientView.
IMG 1004 - Software Insta llation and Setup 131 5. You are now connected to the GCEMS Server and are ready to use C lientVie w. To access the On-line Help for detailed configuratio n information go to the Help Menu within ClientView and select Open Help.
Install ation and Setup 132 Configuring Remote Deskt op Topic Locat ion: IMG 1010- Installati on and Setup Guide > IMG 1010-Softwa re Install ation and Setup or IMG 1004- Installati on and Setup Gu.
IMG 1004 - Software Insta llation and Setup 133 Loading/Running VNC on PC running Windows ® Oper ating System The VNC Client is installed on a separate PC. Below is how to instal l on a PC running Windows ® operating system 1. Download a copy of the VNC clie nt viewer to your PC from the site: http://www.
Install ation and Setup 134 Troubleshooting: Use this trouble sho oting section to try and diagnose any problems that could arise Scenario 1: PROBLEM: 1.
IMG 1004 - Software Insta llation and Setup 135 Scenario 2: PROBLEM: 2. Cannot l ogon to VNC serv er through VNC Vi ewer. Get unab le to conne ct to host error message SOLUTION:1 A. Is vncserver :1 running? i. Logon to GCEMS and as an excelsw user enter the foll owing command and verify vncserver is running $ps -ef|grep vnc ii.
Install ation and Setup 136 Miscellaneous Informa tion Shared Connection With RealVNC, two people can connect to the same GCEMS and both can have monitor/configure access. This gives t he support personnel the ability to configure a system while the customer watches on their PC.
IMG 1004 - Software Insta llation and Setup 137 Selecting/De-selecting Linux Services Topic Locat ion: IMG 1010- Installati on and Setup Guide > IMG 1010-Softwa re Install ation and Setup or IMG 1004- Installati on and Setup Guide > IMG 1004-Softwa re Install ation and Setup 1.
Install ation and Setup 138 Installing ClientView for W indows ® Topic Locat ion: IMG 1010- Installati on and Setup Guide > IMG 1010-Softwa re Install ation and Setup or IMG 1004- Installati on an.
IMG 1004 - Software Insta llation and Setup 139 Setting Host Flags Topic Locat ion: IMG 1010-Installatio n an d Setup Guide > IMG 1010-Software Installati on and Setup or IMG 1004-Installatio n an d Setup Guide > IMG 1004-Software Installati on and Setup The following diagram shows the Host flag setti ngs in the dhcpd.
Install ation and Setup 140 Calculating the BootFl ag: The boot flag is calculat ed by adding values above based o n desired system attributes. TDM If system is used for T1 only --> Add 0 If system.
IMG 1004 - Software Insta llation and Setup 141 Sample dhcpd.co nf File - IMG 1004 Topic Locat ion: IMG1004 -Installati on and Setup Guide > I MG 1004 -Software Install ation and Setup The foll owing is a sampl e dhcpd.conf fi le. If you do not h ave access to t he xldhcp script, you must modify th is file manu ally.
Install ation and Setup 142 Assigning ClientView Users Topic Locat ion: Admini stration > User Man agement Unless you specifically assign user privil eges, anyone can access the GCEMS with full Adm.
IMG 1004 - Software Insta llation and Setup 143 Help For a list of commands, type help More Inform ation For more detailed informatio n on Administeri ng User Privileges, see Administ ering User Privileges in the On-line Help .
Install ation and Setup 144 Changing or Deleting G CEMS and User Interface Topic Locat ion: IMG 1010- Installati on and Setup Guide > IMG 1010-Softwa re Install ation and Setup or IMG 1004- Install.
IMG 1004 - Software Insta llation and Setup 145 Recommended L inux Configuration and OS S ettings Topic Locat ion: IMG 1010-Installatio n an d Setup Guide > IMG1010-Linux Red Hat Install ation -or-.
Install ation and Setup 146 Linux Packages At the very least install the packages in the table below . It is recommende d that w hen installing Linux that the cho ice to select all packages be chosen.
IMG 1004 - Software Insta llation and Setup 147 Not Requir ed The foll owing Linux Servi ces are not requi red. For superi or IMG perform ance, it is advisabl e not to run them. Du ring Lin ux Configuration , uncheck the corr esponding boxes if th ey are checked .
Install ation and Setup 148 IP Security for IMG and G CEMS Topic Locat ion: IMG 1010-Installatio n an d Setup Guide > IMG 1010-Software Installati on and Setup or IMG 1004-Installatio n an d Setup .
IMG 1004 - Software Insta llation and Setup 149 Connections to the GCEMS server Port # Descripti on Purpose Connection from TCP: 22 SSH Remote acc ess to GCEMS serv er Local suppo rt personnel .
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151 Downloading System Softwar e Using Boot File on an SD Card - IMG 1004 Topic Locat ion: IMG 1004 -Installati on and Setup Gui de > IMG 1004-S D Card A BootP se rver is used to c onfigure the fol.
Install ation and Setup 152 Steps 1. Insert the SD Card in to an SD Writer conn ected to a PC. 2. On the SD Ca rd is a fil e named bootup.cfg . Open this fil e.
IMG 1004 - SD Card 153 4. Any li ne beginning wit h the # symbol is a co mment and i s not processed by the IMG 1004 . Below is the informati on the user will edit for use in its network yiaddr --.
Install ation and Setup 154 Downloading System Softwar e From an SD Card - I MG 1004 Topic Locat ion: IMG 1004 -Installati on and Setup Gui de > IMG 1004-S D Card If the IMG 1004 does not ha ve access to an F TP server, th en the IMG 1 004 System Software an d IP informati on can be loaded th rough th e use of an SD Card.
IMG 1004 - SD Card 155 4. Below i s what the SD C ard bootup.cfg i nformation will look like. ############### ############### ############### #### ############### ############### ############### #### # INSTRUCT IONS #1. Edit values as required, as describe d below.
Install ation and Setup 156 5. Any li ne beginning wit h the # symbol is a co mment and i s not processed by the IMG 1004 . Below is the informati on the user will edit for use in their network yi.
IMG 1004 - SD Card 157 Distributing System Soft ware Using an SD Card - IMG 1004 Topic Locat ion: IMG 1004 -Installati on and Setup Gui de > IMG 1004-S D Card If you have remote IMG 10 04's th.
Install ation and Setup 158 Default bootup.cf g Configuration File - IMG 10 04 Topic Locat ion: IMG 1004 -Installati on and Setup Gui de > IMG 1004-S D Card # INSTRUCTIONS #1. Edit values as required, as descri bed below. # Change IP Address , Subnet Mask , and Gateway IP Addres s to the actual values for the IMG 1004.
IMG 1004 - SD Card 159 SD Card Remote Prov isioning - IMG 100 4 Topic Locat ion: IMG 1004 -Installati on and Setup Gui de > IMG 1004-S D Card Overview This feature provides a means for installi ng new versions of system software to IMG 1004 located at remote sites with no BOOTP server, by all owing remote access to the SD card on the IMG 1004.
Install ation and Setup 160 3. If someone has FTP'd to the IMG 1004 th e "FTP Connecti on Status" fiel d and the "Rem ote IP Address" field will update. See screen capt ure below. Noti ce the Remot e IP address fi eld. This i s the IP address of the PC that the us er is FTP'in g from.
IMG 1004 - SD Card 161 4. Modify the " file=" lin e on the bootup.cfg file just transfer red. Verify the changes to th is file are correct. Below is th e line in t he bootup.cfg fil e that will need to b e e dit ed. # System S oftware Fil ename file=i mg1004_ver1050137 _id0106.
An important point after buying a device Dialogic IMG 1004 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Dialogic IMG 1004 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Dialogic IMG 1004 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Dialogic IMG 1004 you will learn all the available features of the product, as well as information on its operation. The information that you get Dialogic IMG 1004 will certainly help you make a decision on the purchase.
If you already are a holder of Dialogic IMG 1004, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Dialogic IMG 1004.
However, one of the most important roles played by the user manual is to help in solving problems with Dialogic IMG 1004. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Dialogic IMG 1004 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
