Instruction/ maintenance manual of the product SBX IP 320 DeWalt
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SBX IP 320 Phone User Guide Phone User Guide SBX IP 320.
1 - 2 : SBX IP 320 Phone User Guide Vertical Communicatio ns, Inc. reserves the right to revise t his publication and to make changes in c ontent without noti ce. © 2008 by Vertical Communicatio ns, In c. All rights reserved. This publication contains prop rietary and confidential in fo rmation of Vertical Com - munications, Inc.
1 - 3 : SBX IP 320 Phone User Guide REVISION HIST ORY Release Date Documentation Changes Page No. 2.0 07-08 A "91 1 Feature" is added. 1-5 A "Reply to Message" feature is added. 2-63 A "Message Forward Enha ncement" feature is added.
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SBX IP 320 Phone User Guide Content s Chapter 1 Introduction How To Use This Guide - - - - - - - - - - - - - - - 1-2 SBX Phone Features - - - - - - - - - - - - - - - - - - - - - 1-2 Specific Phone Mod.
TOC - ii Contents SBX IP 320 Phone User Guide Using Phone Features and Functions - - - - 2-31 Alarm (Wake Up Program) - - - - - - - - - - - - - - - - 2-31 Automatic Called Number Redial - - - - - - - .
TOC - iii Contents SBX IP 320 Phone User Guide Chapter 3 Using the 8- Button Digit al Phone Using the Basics - - - - - - - - - - - - - - - - - - - - 3-2 What’s on the 8-Button Digital Phone - - - - .
TOC - iv Contents SBX IP 320 Phone User Guide Chapter 4 Using a Single Line T elephone (SL T) Using the Basics - - - - - - - - - - - - - - - - - - - - 4-2 Making and Answering Calls - - - - - - - - - .
TOC - v Contents SBX IP 320 Phone User Guide Appendix A User Programming Map Using the Map - - - - - - - - - - - - - - - - - - - - - A-1 Map - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -.
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SBX IP 320 Phone User Guide Chapter 1 Introduction Thank you for purchasing a V ertical Communications phone. All SBX phones are multifunctional and sp ecifically designe d for use with the V ertical SBX system.
1 - 2 How To Use This Guide Chapter 1: Introduc tion SBX IP 320 Phone User Guide How T o Use This Guide This guide provide s a comprehensive description of each type of phone and its functionality .
Getting Help 1 - 3 Chapter 1: Introduc tion SBX IP 320 Phone User Guide Getting Help If you need informati on that is not included in this guide, you can get help from either of the following sources: Y our System Administrator Y our first line of support is your Syst em Administrator .
1 - 4 Connecting Your Phone Chapter 1: Introduc tion SBX IP 320 Phone User Guide Connecting Y our Phone Connecting a Digit al Phone The diagram and information below apply to both the T wenty-four and Eight Button Digital Phones.
911 Feature 1 - 5 Chapter 1: Introduc tion SBX IP 320 Phone User Guide 91 1 Feature If your System Administrator has pre- p rogrammed it, your phone may h ave a Flex button designated specific ally for 9 1 1 calls.
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SBX IP 320 Phone User Guide Chapter 2 Using the 24-Button Digit al Phone This chapter describes the specific features of the SBX 24-Button Digital phones.
2 - 2 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Using the Basics This section will provide you with ba sic information including th e followi ng: • W.
Using the Basics 2 - 3 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Phone Buttons and Features Feature Used to... 1 Headphone Jack speak to a caller when using a hea dset instead of holding the handset. 2 Handset answer/make internal or external calls.
2 - 4 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Using the Display The display provide s you with basic i nformation about the current status of your phone (idle, busy , call forwarding).
Using the Basics 2 - 5 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Sof t Buttons The three Soft Buttons are located under the LCD .
2 - 6 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide CON F when the phone is idle or when you dial or answer a call. to initiate conference calls between yourself and 2 or more participants. DEL ALL in the Call Log.
Using the Basics 2 - 7 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide (continued on next page) OK on various option screens. to accept the currently displayed option or setting. PA U S E in some of the Forwarding settings.
2 - 8 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Nav Button This button on th e twe nty-four butt on phone allows you to select or scroll through multiple items or options on the display . Multiple items often are indicated by an arrow (left or right) as shown on the examples below .
Using the Basics 2 - 9 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Station Programming Menu Overview The following show s the menu s availabl e for programming features on the 24-Button phone. These menus are s hown thro ughout this chapter wh en describing the procedures to program specific fe atures and function.
2 - 10 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Message W ait and Callb ack Indicator Light s The Message Wait light lets you know that a voice mail me ssage is has been left in your mailbox.
Using the Basics 2 - 11 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Fixed, Pre-programmed, & Flex Buttons The phone described in this guid e has both Fixed, Pre-pr ogrammed (sometimes also known as F eature), and Flex buttons.
2 - 12 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Making and Answering Calls • Internal calls are also known as Intercom cal l s . Th e s e ar e calls that originate or that you make to anot her st ation within your phone system.
Using the Basics 2 - 13 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Answering Calls Aside from using the handset or speake rphone (when available), the operation of the digital phones is quite basic. Answer an Internal (Intercom) Call Lift the handset.
2 - 14 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Switch between Handset and Speaker T o switch from Handset to Speaker Mode While on a call: 1. Press the line or SPEAKER . 2. Place the handset on hook to transi tion the call from the handset to the speaker mode.
Using the Basics 2 - 15 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Using the Headset (vs. S peaker) Mode Set the Headset Mode If you want to use a headset instead of the speaker for ha ndsfree conversations, you will need to switch to the headset mode.
2 - 16 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Using the Headset Once you set the headset mode, you ca n toggle between the handset and the headset in the sa me way you toggle between the handset and speaker (see “Switch between Handset and S peaker” on page 2-14 ).
Using the Basics 2 - 17 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide 12. Press the NEXT soft button to toggle between the EAR/M IC OFF and ON . 13. Press the OK soft butt on to save the setting. Using a Headset with a 2.
2 - 18 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide T ransferring Calls Y ou can perform both screened and unscreened tra nsfers, as well as direct transfer to a voice mailbox: • Screened T r ansfers: Allows you to announce a ca ll to the destin ation station before completing the transfer .
Customizing Your Phone 2 - 19 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Customizing Y our Phone The following pages provide details about customizing your phone.
2 - 20 Customizing Your Phone Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide 5. Enter the name you want to have appear on the displ ay (see “Enterin g Characters for Displ ay Entries” on page 2-20 ). 6. Press HOLD/SAVE to save the entry .
Customizing Your Phone 2 - 21 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Setting Y our Password V arious opti ons and selections ava ilabl e on your phone require that you enter a password.
2 - 22 Customizing Your Phone Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide 7. Press OK . 8. Use the dialpad to enter the new password (3 to 1 1 digits). 9. Press OK to save your password. Changing Y our Password 1. Use on the Nav Button to access the Programming Menu.
Customizing Your Phone 2 - 23 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide 7. Use the dialpad to enter the current password new password (3 to 1 1 digits) - See IMPORT ANT note on pag e 2- 21). 8. Press the OK soft button t o save your new password.
2 - 24 Customizing Your Phone Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Setting Ring T ypes Use this feature to set different ring ty pe s for your incoming interco m calls and external (CO) calls. This allows you to instantly know if you a re receiving an intercom call or a call from an outside source.
Customizing Your Phone 2 - 25 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Setting the HTP Mode Y ou can set your phone to handle incoming calls in any of the various wa ys: • Handsfree Mo de - Y ou will hear three bursts of tone and an announcement.
2 - 26 Customizing Your Phone Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide When you see the HTP Mo de you want to use: 7. Press the OK soft button t o save the setting. - The currently selected setting will appear on the display .
Customizing Your Phone 2 - 27 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Setting a Pre-Selected Message 1. Use on the Nav Button to access the Programming Menu. 2. Use on the Nav Button to scroll to the ADVA NC ED PROG R AM option.
2 - 28 Customizing Your Phone Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide If Y ou Select a Message that Requires a Phone Number , Date, or Time Input 8. Use the dialpad to enter phone numbers, dates, and times. NOTE: For dates, you need to use two digi t s for the month and day .
Customizing Your Phone 2 - 29 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Creating a Custom Message Contact your System Administrator to se e if your phone is allowed to create custom messages. Follow steps 1 to 6 above to select the User Custom Message option.
2 - 30 Customizing Your Phone Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Programming Flex Buttons If you have access to the Flex Button programming optio n, you can assign different t asks to any Flex button on your phone (see “Fixed, Pre-programmed, & Flex Buttons” on page 2-1 1 ).
Using Phone Featur es and Functions 2 - 31 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Using Phone Features and Functions Alarm (W ake Up Program) Y ou can set up an alarm or reminder on your phone. This feature can be programmed to activate one time or be pro grammed to repeat daily .
2 - 32 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide If you only want the alarm to go off for a single time: 7. Press #, otherwise, go to step 8. IMPORTANT: If you do not press #, the alarm will go off at the same time each day as you have set.
Using Phone Featur es and Functions 2 - 33 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Automatic Called Number Redial ACNR automatically dials a number until the target answers (see Note below). While on a call (where no one answered): 1.
2 - 34 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Call Log The Call Log fea ture allows you to view a log of the last several incoming and outgoing calls, to and from your station. In addition, an y "lost calls" will be included in the list.
Using Phone Featur es and Functions 2 - 35 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Using the Lost Call List Follow steps 1 and 2 to get the Lost Call option (if you scroll past the first two lists, you will see the third option - Lost Call).
2 - 36 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide • Press the DEL ALL sof t button to delete all numbers from the Lost Call list, then press HOLD/SAVE to confirm the deletion.
Using Phone Featur es and Functions 2 - 37 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Callback Callback can be used to call back an internal caller that has left you a message.
2 - 38 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Camp-On Camp-On allows you to set your phone to automa tically call back a station that is busy . The Camp-On setting will also be displayed on the bu sy station’s display .
Using Phone Featur es and Functions 2 - 39 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Conference Y ou can establish a Conference with up to 15 internal and/or external particip ants. IMPORT ANT: Y our System Administrator may adjust or limit.
2 - 40 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Do Not Disturb (DND) Do Not Disturb (DND) prevents your phone from ringing. It also blocks pages and voice calls. Callbacks from calls le ft on Hold, Park, a nd Camp-On will still ring your phone .
Using Phone Featur es and Functions 2 - 41 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Forward Calls Use Forward to redirect your calls to another extensio n or phone number. There are several Call Forward options. Overview of Forwarding Calls 1.
2 - 42 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide When Entering a n OFF-NET Destination (CO BTN/SPD-BIN) • Press a flex/line (CO) button for off-net forwarding (optional). • Enter a station (000 to 099) or system (2000 to 2499) speed bin number .
Using Phone Featur es and Functions 2 - 43 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide 2 = BUSY FORW ARD Have your call s forwarded to another destination w hen your phone is busy (that is, when you are on another call), or when DND is enabled on yo ur phone.
2 - 44 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide 6 = NO ANS FORW ARD TO OFF-NE T - Phone Number Have your calls to forward to an external phone number (such as your home or cell phone ) if there is no answer at your phone.
Using Phone Featur es and Functions 2 - 45 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide HotDesk If you are set up with a "HotDesk", it al lows you to share a 24-button digital phone with others while maintaining your own settings a nd log in information.
2 - 46 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide 6. Press the OK soft button. 7. Enter the password. 8. Press the OK soft button. - The station information that corresponds to your HotDesk log in will appear on the display: T o Log Ou t: Follow steps 1 to 4 above.
Using Phone Featur es and Functions 2 - 47 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Leave a Message (MSG) This is very similar to Camp-On (see page 2-38 ). Y ou can use this feature to let a busy station know you have called or leave a message on thei r di splay .
2 - 48 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide T o Join the conversa tion Once you have followed the steps above to monitor a conversation: 4. Press JOIN to participate in the conversation.
Using Phone Featur es and Functions 2 - 49 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Paging Pages must be made using the hand set. Note: Y our station may or may not allow you to page (either internal or external zone paging).
2 - 50 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Meet-Me Page One user can initiate a page directed at another (specific) us er .
Using Phone Featur es and Functions 2 - 51 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Respond to a Meet-me Page 1. Lift the handset. 2. Dial 544 (Meet-me Page code). OR In case o f Nomad IP Dial 544, th en pre ss th e SE ND sof t button.
2 - 52 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Parking There are two ways that Park can be set up on your system.
Using Phone Featur es and Functions 2 - 53 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Park and Page This feature allows a caller reachi ng a mailbox to select an option to be placed into a system park st ate (see above), then have the mailbox user paged.
2 - 54 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Phone Book/Dial by Name Y ou can use this feature to easily find and dial n umbers that are stored in the system and on your phone: Dial by Inte rcom (ICM) name, St ation (ST A) name, or by System (SYS) name.
Using Phone Featur es and Functions 2 - 55 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide PickUp Y ou can pick up a ca ll on any extensi on within your call PickUp group. Note: Y ou must be part of a PickUp Group in order to pick up calls to that group.
2 - 56 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Once you confirm that this is the nu mber you want to call: 2.
Using Phone Featur es and Functions 2 - 57 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide T o Dial by Speed Name Once you have pressed the SPEED soft button as shown above: 3. Use on the Nav Button to scroll between DIAL BY ST A SPD NAME or DIAL BY SYS SPD NAME option.
2 - 58 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide 4. Enter the three-digit speed dial BIN number (for example, 007). - This is the number that will be associated with the actual phone number to be dialed.
Using Phone Featur es and Functions 2 - 59 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide T wo-W ay Recording (optional) Note: It is likely that only certain phone s within your phone system have the rights to the use of this feature.
2 - 60 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide User Programming There are several additional items which can be programmed for your specific station. Some items can be programmed using the procedure below as well as using page 2-19 .
Using Phone Featur es and Functions 2 - 61 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide V oice O ver This feature allows you, while on a current call, to simultaneously accept an "announcement" from a station that has camped-on to your extension (see “Camp-On” on page 2-38 ).
2 - 62 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide V oice M ail When you have a new voice mail message, you r Message Wait Lamp (see pag e “Message W ait and Callback Indicator Lights” on page 2-10 ) will be lit.
Using Phone Featur es and Functions 2 - 63 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Use Add, Rewind, or CallBack Options While listening to the current message: Use on the Nav Button to display another set of options for the current message.
2 - 64 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide T o add your comment to the message Y ou can add your own comment to the message being forwarded: Example: "Please respond to the following message th at wa s accidentally left in my mailbox.
Using Phone Featur es and Functions 2 - 65 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Mailbox Buttons This feature allows you to assign Flex bu ttons (see page “Programming Flex Buttons” on p age 2-30 ) as V oice Mail "buttons" to represent other voice mailboxes within your p hone system.
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SBX IP 320 Phone User Guide Chapter 3 Using the 8-Button Digit al Phone This chapter describes the specific features of the SBX 24-Button Digital phones.
3 - 2 Using the Basics Chapter 3: Usin g the 8-Button Digital Phone SBX IP 320 Phone User Guide Using the Basics This section will provide you with ba sic information including fo llow ing: • What.
Using the Basics 3 - 3 Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide Phone Buttons and Fea tures Feature Used to... 1 Headphone Jack speak to a caller when using a headset instead of holding the handset. 2 Handset answer or place an internal or external ca ll.
3 - 4 Using the Basics Chapter 3: Usin g the 8-Button Digital Phone SBX IP 320 Phone User Guide Using the Display The display provide s you with basic i nformation about the current status of your phone (idle, busy , call forwarding).
Using the Basics 3 - 5 Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide A new message for the VMIB or external voice mail is defined as a message in the mailbox which has not yet been played to the subscriber .
3 - 6 Using the Basics Chapter 3: Usin g the 8-Button Digital Phone SBX IP 320 Phone User Guide Making and Answering Calls • Internal calls are also known as Intercom cal l s . Th e s e ar e calls that originate or that you make to anot her st ation within your phone system.
Using the Basics 3 - 7 Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide Answering Calls Aside from using the handset or speake rphone (when available), the operation of the digital phones is quite basic. Answer an Int er na l (Intercom) Call Lift the handset.
3 - 8 Customizing Your Pho ne Chapter 3: Usin g the 8-Button Digital Phone SBX IP 320 Phone User Guide Customizing Y our Phone The following provides details about cu stomizing your phone.
Customizing Your Phone 3 - 9 Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide Record Y our St ation Greeting Y ou can record the greeting that your call ers will here if they re ach your voice mail because your phone is busy or because you are away .
3 - 10 Using Phone Features and Functions Chapter 3: Usin g the 8-Button Digital Phone SBX IP 320 Phone User Guide Using Phone Features and Functions Call Wait (Camp-On) Camp-On allows you to set your phone to automa tically call back a station that is busy .
Using Phone Featur es and Functions 3 - 11 Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide PickUp Extension Y ou can pick up a call ringing on a specific extension in your area. T o Pick Up an Incom ing Call o n a Speci fic Extens ion: 1.
3 - 12 Using Phone Features and Functions Chapter 3: Usin g the 8-Button Digital Phone SBX IP 320 Phone User Guide Speed Dial Numbers S peed Dials can be programmed to dial directly to another person’s phone number (for external calls) or extensi on (for internal calls.
Using Phone Featur es and Functions 3 - 13 Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide User Programming There are several items which can be pr ogrammed for your specific station. Review the Menu map shown in Appendix A for the l ocation of each feature and its options.
3 - 14 Using Phone Features and Functions Chapter 3: Usin g the 8-Button Digital Phone SBX IP 320 Phone User Guide V oice Mail When you have a new voice mail message, you r Message Wait Lamp (see pag e “Message W aiting and Call Back Indicator Lights” on page 3-4 ) will be lit.
SBX IP 320 Phone User Guide Chapter 4 Using a Single Line T elephone (SL T) This chapter describes the features available on a Single Line T elephone (SL T) when used on the SBX phone system.
4 - 2 Using the Basics Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide Using the Basics The following procedures provid e you with the basic information you need to make, answer , and transfer calls, as well as put cal ls on hold .
Using the Basics 4 - 3 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide Using Hold Place an External Call on Hold While connected to an external call : 1. Press the hook-switch. 2. Dial 560. Retrieve a Held Out side Call 1. Lift handset.
4 - 4 Customizing Your Pho ne Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide Message W aiting 1. Lift the handset. 2. Dial the target extension number . 3. Press the hook-switch. 4. Dial 556. 5. Hang up. Customizing Y our Phone Programming Y our St atio n Name Y ou can designate a " name" for your station.
Customizing Your Phone 4 - 5 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide Extension Number Prompt 1. Lift the handset. 2. Dial 563. After the confirmation tone sounds: 3. Enter 63. - The extension number prompt plays: "This extension is XXXX.
4 - 6 Customizing Your Pho ne Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide Recording a Paging Message This allows a caller to page you if th ey reach your vo ice mail. Y our message will instruct th em as to how to send a page to you.
Customizing Your Phone 4 - 7 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide Setting Pre-selected Messages Y ou can set a message on your display that will appear on the display of any other station within your system. Note: Contact your System Administ rator for more information.
4 - 8 Using Features and Function s Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide Using Features and Functions Account Codes An account code is used to identify o u tgoing (external) call s fo r accounting and billing purposes.
Using Features and F unctions 4 - 9 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide Call W aiting If you are on a call, you may get an alert that another call er is trying to reach you.
4 - 10 Using Features and Functions Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide Do Not Disturb (DND) Setting DND 1. Lift the handset. 2. Dial 553. 3. Hang up. Cancel Do Not Disturb 1. Lift the handset. 2. Dial 559. 3. Hang up.
Using Features and F unctions 4 - 11 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide When Entering a n OFF-NET Desti nation: • Enter a telephone number and incl ude access and area codes where applicable. • Enter a station (000 to 099) or system (2000 to 2499) speed bin number .
4 - 12 Using Features and Functions Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide 3 = NO ANS FORW ARD Have your calls forwarded to another destination when th ere is no answer at your phone. Press 3 for NO ANS FORW ARD, then enter the destination extension.
Using Features and F unctions 4 - 13 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide # = FORW ARD TO VOICE MAIL This setting allows you to have your call s forwarded directly to your own voice mailbox. After you have selected any call forward types 1or 2 as described above: 5.
4 - 14 Using Features and Functions Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide PickUp Extension Y ou can pick up a call ringing on a specific extension in your area. T o Pick Up an Incoming Call on a Specific Extension: 1.
Using Features and F unctions 4 - 15 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide Paging Pages must be made using the hand set. Note: Y our station may or may not allow you to page (either internal or external zone paging).
4 - 16 Using Features and Functions Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide 543 or 549 = All Call (or System) Page Y ou can send a page to every station with in the phone system, or to all zones including internal and external.
Using Features and F unctions 4 - 17 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide Returning Call to Host System If the SBX IP 320 is connected to another system, you can use this feature to transfer a call to an ex tension on the other system.
4 - 18 Using Features and Functions Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide St ation Speed Dial Numbers S peed Dials can be programmed to dial directly to another person’s phone number (for external calls) or extensi on (for internal call s).
Using Features and F unctions 4 - 19 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide V oice M ail Checking V oice Mail Messages Note: Contact your System Administrator for additional V oice Mail information. 1. Lift the handset.
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SBX IP 320 Phone User Guide Appendix A User Programming Map Using the Map The following listing is a map of the programmin g options available on your phone. Note: This map appl ies to both the 24-Button and 8-Button phones. 1. Press TRANS/PGM to access the main menu.
A - 2U s i n g t h e M a p Appendix A: User Programming Map SBX IP 320 Phone User Guide Map [1] Rin g [1] Station Ring T ype - dial (1-4) [2] Answer Mode - dia l (1-3); HTP [3] SMS Msg Display [4] Enb.
Using the Map A - 3 Appendix A: User Prog ramming Map SBX IP 320 Phone User Guide [5] Messag e [1] Set Pr eselected Msg - enter Msg nu mber [2] Set Custom Msg - enter Msg 00 (see “Entering Character.
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SBX IP 320 Phone User Guide Index Phone Features 8-Button Digit al Phones 911 feature 1-5 Call Wa it 3-10 Callback light 3-4 Camp-On 3-10 Connecting 1-4 Display (LCD) 3-3, 3-4 End calls 2-13 External .
IND - 2 24-Button Digital Phones Index: Phone Features SBX IP 320 Phone User Guide Last number redial 2-55 LCD 2-3, 2-4 Leave a message 2-47 Lights call back 2-10 message wait 2-10 Lost calls 2-35 Mai.
Single Line Telephone (SLT) IND - 3 Index: Phone Features SBX IP 320 Phone User Guide Single Line T elephone (SL T) 911 Feat ure 1-5 Account Codes 4-8 Alarm (off-hook) 4-14 Authorization codes 4-8 Cal.
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An important point after buying a device DeWalt SBX IP 320 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought DeWalt SBX IP 320 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data DeWalt SBX IP 320 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, DeWalt SBX IP 320 you will learn all the available features of the product, as well as information on its operation. The information that you get DeWalt SBX IP 320 will certainly help you make a decision on the purchase.
If you already are a holder of DeWalt SBX IP 320, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime DeWalt SBX IP 320.
However, one of the most important roles played by the user manual is to help in solving problems with DeWalt SBX IP 320. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device DeWalt SBX IP 320 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
