Instruction/ maintenance manual of the product 113803-001 Compaq
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ProLiant 3000 Servers For Use With Intel 350 MHz or Greater Processor-Based Servers Only Maintenance and Service Guide First Edition (February 1999 ) Part Number 113803-001 Spare Part Number 114651-00.
Notice The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
iii Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Contents About This Guide Symbols in Text..............................................................................
iv Chapter 3 Diagnostic Tools Default Configuration .......................................................................................................... ..... 3-2 Default Configuration Messages ...................................................
v Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Chapter 4 Connectors, Switches, Jumpers, and LEDs Connectors ............................................................
vii Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide About This Guide This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing Compaq ProLiant 3000 Servers.
viii About This Guide WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, do not exceed the level of repair specified in these procedures.
ix Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Telephone Numbers For the name of your nearest Compaq Authorized Rese.
1-1 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Chapter 1 Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for Compaq ProLiant 3000 Servers.
1-2 Illustrated Parts Catalog System Components Exploded View 12 10 26 13 1 21 9 15 19 14 43 35 23 17 16 20 22 44 40 Figure 1-2. Exploded view of Compaq ProLiant 3000 Server system components.
1-3 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Spare Parts List Table 1-1 Spare Parts List - Compaq ProLiant 3000 S.
1-4 Illustrated Parts Catalog Spare Parts List Continued Ref Description Spare Part # MASS STORAGE DEVICES 22 32x IDE CD-ROM Drive with Tray 328707-001 23 1.
1-5 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Spare Parts List Continued Ref Description Spare Part # OPTIONS 40 S.
2-1 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Chapter 2 Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for ProLiant 3000 Servers.
2-2 Removal and Replacement Procedures Symbols in Equipment WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.
2-3 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Rack Warnings WARNING: Always load the heaviest item first and load the rack from the bottom up. This makes the rack “bottom-heavy” and helps prevent the rack from becoming unstable.
2-4 Removal and Replacement Procedures Server Warnings and Precautions WARNING: To reduce the risk of personal injury or damage to the server, you must support the server when loading or unloading it from the rack. The server is not attached to the support rails of the rack and may fall if not supported when extended from the rack.
2-5 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Locking Casters To remove the locking casters: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2-6 Removal and Replacement Procedures Caster Mounting Support To remove the caster mounting support: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the casters. See “Locking Casters” earlier in this chapter.
2-7 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Front Bezel Door To remove the front bezel door (tower model only): 1. Swing the front bezel door open approximately 45 degrees.
2-8 Removal and Replacement Procedures Front Fixed Bezel The front fixed bezel must be removed to replace the power switch. To remove the front fixed bezel (tower model only): 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2-9 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Rack-Mount Bezel The rack-mount bezel (rack model only) must be removed to replace the power switch. To remove the rack-mount bezel: 1.
2-10 Removal and Replacement Procedures Top Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. To remove the top access panel (tower model only): 1. Perform the preparation procedures.
2-11 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide U-Channel Access Panel The U-channel access panel is removed for replacement only. To remove the U-channel access panel: 1.
2-12 Removal and Replacement Procedures Side Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. To remove the side access panel: 1. Perform the preparation procedures.
2-13 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Integrated Management Display (IMD) The IMD is removed for replacement only. NOTE : The IMD is shipped standard in the rack-mount model and as an option in the tower model.
2-14 Removal and Replacement Procedures 7. Press the four latches on the rear of the IMD 3 . 8. Pull the IMD from the front of the server 4 . COMPACT 3 4 3 3 3 Figure 2-10. Removing the Integrated Management Display NOTE : Drive cage may may not be as illustrated.
2-15 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Fans Compaq ProLiant 3000 Servers ship standard with two 120-mm front fans (in positions 1 and 3) and one 92-mm rear fan (in position 5).
2-16 Removal and Replacement Procedures Front Fan(s) The front fans are removed for replacement or to replace the Integrated Management Display, the fan baffle, or the drive cage. To remove a front fan(s): 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2-17 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Fan Baffle The fan baffle should only be removed if damaged. To remove the fan baffle: 1. Perform the preparation procedures.
2-18 Removal and Replacement Procedures Rear Fan Remove the rear fan for replacement or for upgrading to another model fan. To remove the rear fan: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the side access panel.
2-19 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Removable Media and Mass Storage Devices Compaq ProLiant 3000 Servers can house up to 12 mass storage devices, including: ■ Preinstalled 3.
2-20 Removal and Replacement Procedures Drive Cage Assemblies ProLiant 3000 Servers ship with either Wide-Ultra or Ultra2 drive cage assemblies. The Wide- Ultra and the Ultra2 drive cage assemblies include the drive cage and backplane board. Wide-Ultra Hot-Plug Drive Cage To remove the Wide-Ultra drive cage assembly: 1.
2-21 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Simplex Enabler Board The Simplex Enabler board is removed when changing the Wide-Ultra drive cage assembly to Duplex mode.
2-22 Removal and Replacement Procedures Ultra2 Hot-Plug Drive Cage To remove the Ultra2 hot-plug drive cage assembly: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the front bezel door (tower model only).
2-23 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Hard Drives Wide-Ultra Hot-Plug Hard Drives Wide-Ultra hot-plug hard drives are removed for replacement or for upgrade to a larger drive .
2-24 Removal and Replacement Procedures Ultra2 Hot-Plug Hard Drives Compaq ProLiant 3000 Servers may ship with Ultra2 hot-plug hard drives. Ultra2 hot-plug hard drives are removed for replacement or for upgrade to a larger drive . CAUTION: Do not remove a hot-plug drive if any of the online LEDs are green.
2-25 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Removable Media Devices The removable media area contains the standard CD-ROM drive and two available half-height drive bays.
2-26 Removal and Replacement Procedures Removable Media Drives The removable media drives are removed for replacement or when installing another media device. To remove a drive from the removable media area, including the CD-ROM drive and tape drive: 1.
2-27 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Diskette Drive The diskette drive is removed for replacement or when installing another media device. To remove the diskette drive: 1.
2-28 Removal and Replacement Procedures Cable Folding and Routing Diagrams Figure 2-24. CD-ROM drive cable folding and routing diagram Figure 2-25. Diskette drive cable folding and routing diagram.
2-29 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Figure 2-26. Array Controller removable media cable folding and rou.
2-30 Removal and Replacement Procedures Memory Compaq ProLiant 3000 Servers ship standard with either 128 MB or 256 MB Synchronous DRAM (SDRAM) Dual Inline Memory Modules (DIMMs)installed in the DIMM 5 socket location. Memory can be expanded to a maximum of 4 GB.
2-31 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Any combination of SDRAM DIMMs can be used as long as the guidelines explained earlier are followed. Examples of possible SDRAM DIMM upgrade combinations are shown below.
2-32 Removal and Replacement Procedures To remove an SDRAM DIMM: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the top access panel. See “Top Access Panel” earlier in this chapter. 3. Remove any expansion boards above the SDRAM DIMM socket.
2-33 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Smart Array 3200 Controller The Smart Array 3200 Controller is removed for replacement or when replacing the I/O board or the drive cage assembly.
2-34 Removal and Replacement Procedures Netelligent 10/100 TX UTP PCI Controller The Compaq Netelligent 10/100 TX UTP network controller is removed for replacement or to access the system IO board. To remove a Netelligent 10/100 TX UTP PCI controller: 1.
2-35 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Processor Compaq ProLiant 3000 Servers support up to two 500 MHz or greater Intel Pentium III Xeon processors with corresponding processor power modules and memory banks.
2-36 Removal and Replacement Procedures Processor Power Module To remove a processor power module: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.
2-37 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Hot-Plug Power Supply Compaq ProLiant 3000 Servers ship with one 500/750-watt hot-plug power supply 1 . A second, redundant, hot-plug 750-watt power supply is supported as an option and fits into the covered area 2 .
2-38 Removal and Replacement Procedures NOTE : You do not need to remove power from the unit for a hot-plug power supply replacement in a redundant power supply configuration.
2-39 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Power Supply Blank Panel The power supply blank panel is removed to install a redundant power supply. To remove the power supply blank panel: 1.
2-40 Removal and Replacement Procedures Power Backplane Board The power backplane board is removed for replacement. To remove the power backplane board: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2.
2-41 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide System I/O Board with Subpan The system I/O board with subpan is removed for replacement or to upgrade to a different Compaq model server.
2-42 Removal and Replacement Procedures Power Switch IMPORTANT: To completely remove all power from the system, you must disconnect the power cord from the server. In systems with multiple power supplies, you must disconnect all power cords to completely remove power from the system.
2-43 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide External Replacement Battery The external replacement battery is installed if the permanent lithium battery fails.
2-44 Removal and Replacement Procedures 3. Connect the battery cable to battery header E9 on the system board. 4. Remove the adhesive backing from the hook-and-loop fastener strip on the replacement battery, then place the battery and the hook-and-loop fastener strip as indicated in the following illustration.
3-1 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Chapter 3 Diagnostic Tools This chapter describes software and firmware diagnostic tools available for all Compaq server products.
3-2 Diagnostic Tools Default Configuration When the system is first powered on, the system ROM detects the un-configured state of the hardware and provides default configuration settings for most devices.
3-3 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Running Compaq Utilities There are three ways to access Compaq Utilities: ■ Run the utilities on the system partition.
3-4 Diagnostic Tools Power-On Self-Test (POST) POST is a series of diagnostic tests that run automatically on Compaq computers when the system is turned on.
3-5 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Recommended Action 162-System Options Not Set 2S Configuration incorrect.
3-6 Diagnostic Tools POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Recommended Action 201-Memory Error None RAM failure. Run Diagnostics. Replace failed assembly as indicated. 203-Memory Address Error None RAM failure.
3-7 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Recommended Action 301-Keyboard Error None Keyboard failure.
3-8 Diagnostic Tools POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Recommended Action 703-CMOS reports a coprocessor that has not been detected 2S Coprocessor or configuration error. 1. Run the System Configuration Utility and correct.
3-9 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Recommended Action 1702-SCSI cable error detected.
3-10 Diagnostic Tools POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Recommended Action 1751-Fixed Disk 1 failed Identify command None Fixed disk drive error. Run the System Configuration Utility and correct.
3-11 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Recommended Action 1768-Slot x Drive Array -Resuming logical drive expansion process.
3-12 Diagnostic Tools POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Recommended Action 1778-Drive Array resuming Automatic Data Recovery process None This message appears whenever a controller reset or power cycle occurs while Automatic Data Recovery is in progress.
3-13 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Recommended Action 1787-Drive Array Operating in Interim Recovery Mode.
3-14 Diagnostic Tools POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Recommended Action 1789-Drive Not Responding, Physical Drive Check cables or replace physical drive X . Select "F1" to continue - drive array will remain disabled.
3-15 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Recommended Action 1793-Drive Array - Array Accelerator Battery Depleted - Data Lost (Error message 1794 also displays.
3-16 Diagnostic Tools POST Error Messages Continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Recommended Action 1798-Drive Array - Array Accelerator Write Error Occurred. Array Accelerator is disabled. None Hard parity error while writing data to posted-writes memory.
3-17 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Diagnostics Software Tables 3-2 through 3-20 include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action(s).
3-18 Diagnostic Tools 6. Disable the power-on password by using the Password Disable switch on the system board, if you do not have access to the password. 7. Install a loopback plug (Part Number 142054-001), when required by Diagnostics. 8. Run the latest version of Diagnostics.
3-19 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Primary Processor Test Error Codes The 100 series of Diagnostic error codes identifies failures with processor and system board functions.
3-20 Diagnostic Tools Memory Test Error Codes The 200 series of Diagnostic error codes identifies failures with the memory subsystem. Table 3-3 Memory Test Error Codes Error Code Description Recommended Action 200-xx Invalid memory configuration. Reinsert memory modules in correct location and retest.
3-21 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Keyboard Test Error Codes The 300 series of Diagnostic error codes identifies failures with keyboard and system board functions.
3-22 Diagnostic Tools Video Display Unit Test Error Codes The 500 series of Diagnostic error codes identifies failures with video or system board functions.
3-23 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Diskette Drive Test Error Codes The 600 series of Diagnostic error codes identifies failures with diskette, diskette drive, or system board functions.
3-24 Diagnostic Tools Serial Test Error Codes The 1100 series of Diagnostic error codes identifies failures with serial/parallel interface board or system board functions. Table 3-9 Serial Test Error Codes Error Code Description Recommended Action 1101-xx 1109-xx Serial port test failed.
3-25 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Hard Drive Test Error Codes The 1700 series of Diagnostic error codes identifies failures with hard drives, hard drive controller boards, hard drive cabling, and system board functions.
3-26 Diagnostic Tools Tape Drive Test Error Codes The 1900 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, tape drive cabling, adapter boards, or the system board assembly.
3-27 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Advanced VGA Board Test Error Codes The 2400 series of Diagnostic error codes identifies failures with video boards, monitors, or the system board assembly.
3-28 Diagnostic Tools Advanced VGA Board Test Error Codes Continued Error Code Description Recommended Action 2419-xx 2420-xx 2421-xx 2422-xx 2423-xx 2424-xx 2425-xx 2431-xx 2432-xx 2448-xx 2451-xx 2456-xx ECG/VGC ROM checksum test failed. ECG/VGC attribute test failed.
3-29 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide NetFlex-2 Controller Test Error Codes The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeed NetFlex-2 and NetFlex-2 Token Ring Controllers.
3-30 Diagnostic Tools Compaq Network Interface Boards Test Error Codes The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeed NetFlex-2/Token Ring Controllers.
3-31 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide SCSI Hard Drive Test Error Codes The 6500 series of Diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cabling, and system board functions.
3-32 Diagnostic Tools SCSI Tape Drive Test Error Codes The 6700 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the system board assembly.
3-33 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Server Manager/R Board Test Error Codes Continued Error Code Description Recommended Action 7000-25 7000-26 7000-27 7000-28 7000-33 7000-34 7000-35 7000-41 7000-42 7000-43 7000-44 7000-45 7000-46 Memory Increment.
3-34 Diagnostic Tools Pointing Device Interface Test Error Codes The 8600 Diagnostic error codes identifies failures with the pointing device (mouse, trackball, and so on) or the system board assembly. Table 3-20 Pointing Device Interface Test Error Codes Error Code Description Recommended Action 8601-xx Pointing Device Interface test failed.
3-35 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Starting DAAD To start DAAD: 1.
3-36 Diagnostic Tools DAAD Diagnostic Messages Table 3-21 lists DAAD diagnostic messages in alphabetical order. Table 3-21 DAAD Diagnostic Messages Message Description Recommended Action Accelerator board not detected Array controller did not detect a configured array accelerator board.
3-37 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide DAAD Diagnostic Messages Continued Message Description Recommended Action Accelerator status: Obsolete data sensed at reset During reset initialization obsolete data was found in the cache.
3-38 Diagnostic Tools DAAD Diagnostic Messages Continued Message Description Recommended Action Accelerator status: Cache was automatically configured during last controller reset. This can occur when cacheboard is replaced with one of a different size.
3-39 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide DAAD Diagnostic Messages Continued Message Description Recommended Action Configuration signature is zero DAAD detected that nonvolatile RAM contains a configuration signature that is zero.
3-40 Diagnostic Tools DAAD Diagnostic Messages Continued Message Description Recommended Action Controller needs replacing (DAAD Error 104) The Intelligent Array Expansion System firmware is less than version 1.14. Replace the controller as soon as possible.
3-41 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide DAAD Diagnostic Messages Continued Message Description Recommended Action Drive (bay) X firmware needs upgrading Firmware on this physical drive is below the latest recommended version.
3-42 Diagnostic Tools DAAD Diagnostic Messages Continued Message Description Recommended Action Drive (bay) X was inadvertently replaced The physical drive was incorrectly replaced after another drive failed. Replace the drive that was incorrectly replaced and replace the original drive that failed.
3-43 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide DAAD Diagnostic Messages Continued Message Description Recommended Action Logical drive X failed due to cache error This logical drive failed due to a catastrophic cache error.
3-44 Diagnostic Tools DAAD Diagnostic Messages Continued Message Description Recommended Action Logical Drive X status = WRONG DRIVE REPLACED A physical drive in this logical drive has failed. The incorrect drive was replaced. Replace the drive that was incorrectly replaced.
3-45 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide DAAD Diagnostic Messages Continued Message Description Recommended Action Threshold violations for drive (bay) X This is a list of the individual thresholds that have been violated for this drive.
3-46 Diagnostic Tools Integrated Management Log On servers supporting the Integrated Management Display, the Compaq Integrated Management Log (IML) replaces the Critical Error Log and Correctable Memory Logs. It records system events and stores them in an easily viewable form.
3-47 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Viewing the Event List 1. From Compaq Insight Manager, select the appropriate server, then select View Device Data. The selected server displays, with buttons around its perimeter.
3-48 Diagnostic Tools Event List The event list displays the affected components and the associated error messages. Though the same basic information is displayed, the format of the list may differ, d.
3-49 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Event Messages Continued Event Type Event Message Processor Correct.
3-50 Diagnostic Tools Rapid Recovery Services Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. Rapid recovery means fast identification and resolution of complex faults.
3-51 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide The available recovery features are: ■ Software Error Recovery .
3-52 Diagnostic Tools Hardware Requirements To use this level of ASR-2 over a modem, you need the following: ■ Compaq modem or optional Hayes compatible modem ■ System Configuration Utility and Di.
3-53 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Compaq Integrated Remote Console The standard Compaq Integrated Remote Console performs a wide range of configuration activities.
3-54 Diagnostic Tools The following ASR-2 flow chart shows you the sequence of events after a hardware or software error occurs : Hardware/Software error occurs | Error records in the Critical Error Log, or the Integrated Management Log, depending on your server configuration.
3-55 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Booting into Compaq Utilities When you enable ASR-2 to start into C.
3-56 Diagnostic Tools Table 3-23 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities Pager Data Setting Description Pager status Enabled Indicates if the pager feature is enabled or disabled. Pager dial string ATDT 555-5555 Indicates the pager dial string and delay before the pager message.
3-57 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities Continued Pager Data Setting Description Dial-out status Enabled Allows ASR-2 to dial out to a remote workstation.
3-58 Diagnostic Tools Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities Continued Pager Data Setting Description Network IP address N/A Enter the IP address for this server in standard dot notation. NOTE: This is not used if you select Custom for Network controller.
3-59 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide ■ Network controller Compaq ■ Network host name CPQHOU ■ Network card slot Slot # ■ Network frame type ETHERNET_II ■ Network IP address xxx.
3-60 Diagnostic Tools Critical Error Log The Critical Error Log records memory errors, as well as catastrophic hardware and software errors that cause the system to fail. This information helps you quickly identify and correct the problem, thus minimizing downtime.
3-61 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Critical Error Log Messages Continued Message Description NMI - PCI Bus Parity Error A parity error was detected on the PCI bus.
3-62 Diagnostic Tools Revision History Table Some errors can be resolved by reviewing changes to the server configuration. The server has an Automatic Revision Tracking (ART) feature that helps you review recent changes to the server configuration.
3-63 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Storage Fault Recovery Tracking This feature tracks over 12 failure-indication parameters, such as time-outs, spin-up, and self-test errors of SCSI drives.
3-64 Diagnostic Tools Remote Service Features Compaq servers have the following management features that you can access via modem or network: Table 3-26 Compaq Servers Remote Management Features Featu.
3-65 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide ROMPaq Using flash ROM in Compaq servers allows the firmware (BIOS) to be upgraded with system or option ROMPaq utilities.
3-66 Diagnostic Tools ■ Asset Management - Exports asset information from the Compaq Insight Manager database to leading database and spreadsheet applications. ■ Remote Management - Manages in-band or out-of-band devices, online or offline, from any location.
4-1 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Chapter 4 Connectors, Switches, Jumpers, and LEDs This chapter provides connector, switch, jumper, and LED information for Compaq ProLiant 3000 Servers .
4-2 Connectors, Switches, Jumpers, and LEDs System I/O Board Connectors Figure 4-2 shows the system I/O board connectors for ProLiant 3000 Servers. Table 4-2 gives the corresponding connector descriptions. 1 7 9 12 13 14 15 16 17 6 5 2 3 4 18 19 20 21 22 23 11 8 10 Figure 4-2.
4-3 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Switches This section contains information concerning all internal switches on ProLiant 3000 Servers.
4-4 Connectors, Switches, Jumpers, and LEDs Processor Switch Settings The following figures and table show the location and default settings of the processor switch for ProLiant 3000 Servers. There is a different default setting for each processor switch including the 350 MHz, 400 MHz, 450 MHz, and 500 Mhz processors.
4-5 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide 1 on 2 450 MHz 3456 Figure 4-6.
4-6 Connectors, Switches, Jumpers, and LEDs Jumpers The external battery jumper for ProLiant 3000 Servers is located on the system I/O board. Figure 4-8 shows the configuration when using an internal battery 1 or an external battery 2 . 1 INT . JUMPER 2 EXT .
4-7 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide LEDs This section contains information concerning all service LEDs located on ProLiant 3000 Servers. Hot-Plug Power Supply LEDs Each power supply has a status LED and an AC power LED.
4-8 Connectors, Switches, Jumpers, and LEDs Power Switch LED The power switch LED is located on the front of the server beneath the power switch and illuminates when the power is on. Figure 4-10 shows the location of the power switch LED for ProLiant 3000 Servers.
4-9 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Diskette Drive The diskette drive LED is located on the front of the diskette drive, near the bottom left of the diskette drive slot.
4-10 Connectors, Switches, Jumpers, and LEDs Hot-Plug Hard Drive LEDs LEDs on each hot-plug hard drive show the operational status of the hard drive. Figure 4-13, Table 4-6, and Figure 4-14 show the hot-plug hard drive LED locations, functions, and replacement conditions for ProLiant 3000 Servers.
4-11 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Drive Indicators Online OFF Drive Access Drive Failure OK to remove drive if not part of fault-tolerant configuration DO NOT remo ve drive DO NOT remo ve drive Figure 4-14.
5-1 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Chapter 5 Physical and Operating Specifications This section provides operating and performance specifications for Compaq ProLiant 3000 Servers and optional hardware.
5-2 Physical and Operating Specifications System Unit Table 5-1 System Unit Specifications U.S. Metric Dimensions Height 20.5 in 52.1 cm Depth 24.5 in 62.
5-3 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Power Supply Table 5-2 Power Supply Specifications U.
5-4 Physical and Operating Specifications SDRAM Dual Inline Memory Modules CAUTION: Use only SDRAM DIMMs of the same size, speed, and manufacturer. SDRAM DIMMs from other sources may adversely affect data integrity. Power-On Self-Test (POST) will warn of non-supported SDRAM DIMMs.
5-5 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide 1.44-MB Diskette Drive Table 5-4 1.44-MB Diskette Drive Specifications U.S. Metric Size 3.5 in LED Indicators (front panel) Green Read/Write Capacity per Diskette (high/low density) 1.
5-6 Physical and Operating Specifications IDE CD-ROM Drive Table 5-5 IDE CD-ROM Drive Specifications U.S. Metric Dimensions Height 1.7 in 42.9 mm Weight 5.9 in 150.1 mm Depth 8.1 in 208.0 mm Weight 2.1 lb 950 g Capacity Mode 1, 12 cm 540 MB Mode 2, 12 cm 630 MB Sustained 150 KB/s Access Times Full Stroke <200 ms Random <100 ms Bus Rate 4.
5-7 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide IDE CD-ROM Drive Specifications Continued U.S. Metric Laser Parameters Type Semiconductor laser GaAlAs Wave Length 780 +/- 25 nm Divergence Angle 53.
5-8 Physical and Operating Specifications Smart Array 3200 Controller Table 5-6 Smart Array 3200 Controller Specifications U.S. Metric Dimensions Height 3.
5-9 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Hot-Plug Wide-Ultra Hard Drives Table 5-7 Hot-Plug Wide-Ultra Hard Drive Specifications 4.3 GB 4.3 GB 9.1 GB 9.1 GB 18.
5-10 Physical and Operating Specifications Hot-Plug Wide-Ultra2 Hard Drives Table 5-8 Hot-Plug Wide-Ultra2 Hard Drive Specifications 4.3 GB 4.3 GB 9.1 GB 9.1 GB Rotational Speed (rpm) 7,200 10,000 7,200 10,000 Logical Capacity (MB) 4293.6 4293.6 9100 9100 Height Inches 1.
5-11 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Non-Hot-Plug Wide Ultra2 Hard Drives Table 5-9 Non-Hot-Plug Wide-Ultra2 Hard Drive Specifications 4.3 GB 4.3 GB 9.1 GB 9.
5-12 Physical and Operating Specifications Hot-Plug Wide-Ultra SCSI-3 Hard Drives Table 5-10 Hot-Plug Wide-Ultra SCSI-3 Hard Drive Specifications 4.3 GB 4.3 GB 9.1 GB 9.1 GB 18.2 GB 18.2 GB Rotational Speed (rpm) 7200 10,000 7,200 10,000 10,000 10,000 Logical Capacity (MB) 4293.
Index - 1 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide Index A AC power cord connector location 4-1 access panels sid.
I nde x -2 cables Continued SCSI removable media, folding and routing 2-29 Wide SCSI w/Terminator, part number 1-4 card guide, part number 1-4 carton, part number 1-4 caster mounting support part numb.
Index -3 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide DAAD (Drive Array Advanced Diagnostics) Continued diagnostic me.
I nde x -4 E electrostatic discharge, preventing 2-1 Enabler board Duplex, removing 2-21 Duplex, replacing 2-21 Simplex, removing 2-21 Simplex, replacing 2-21 environmental recovery 3-51 error 101, de.
Index -5 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide error Continued 1781, description 3-12 1782, description 3-12 1.
I nde x -6 error Continued 505-XX, description 3-22 506-XX, description 3-22 507-XX, description 3-22 508-XX, description 3-22 509-XX, description 3-22 510-XX, description 3-22 511-XX, description 3-2.
Index -7 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide error Continued Accelerator status Cache was automatically configured during last controller reset. This can occur when cacheboard is replaced with one of a different size.
I nde x -8 error Continued Drive Monitoring features are unobtainable, description 3-40 Drive Monitoring is NOT enabled for drive bay X, description 3-40 Drive time-out occurred on physical drive bay .
Index -9 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide fans baffle, part number 1-4 front part number 1-3 removing 2-1.
I nde x -10 illustrations Continued caster mounting support, removing 2-6 casters, removing 2-5 CD-ROM drive cable folding and routing 2-28 removing 2-26 chassis components, exploded view 1-1 DIMMs re.
Index -11 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide IP/IPX setting after enabling ASR 3-58 using network features .
I nde x -12 panels Continued side access part number 1-3 removing 2-12 removing, illustrated 2-12 replacing 2-12 top access part number 1-3 removing 2-10 removing, illustrated 2-10 replacing 2-10 U-ch.
Index -13 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide power backplane board Continued removing, illustrated 2-40 rep.
I nde x -14 ROMPaq Firmware Upgrade Utility, accessing 3-2, 3-3 ROM upgrade procedure 3-65 S SCSI cable folding and routing, illustrated 2-29 Duplex Hot-Plug Drive Cage, part number 1-5 Simplex Hot-Pl.
Index -15 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide systems reference library, SmartStart and Support Software CD-.
I nde x -16 W warnings battery handling and disposal 2-43 CD-ROM drive 2-2 component level repairs viii definition vii electrical shock vii, viii, 2-2, 2-38 equipment damage viii, 2-2, 2-3, 2-38 groun.
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