Instruction/ maintenance manual of the product 8945 Cisco Systems
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Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP Phone 8941 and 8945 A dministration Guide f or Cisco Unif ied Communications Manager 8.
THE SPECIFICATION S AND INFORMAT ION REGARDING THE PRODUCTS IN THIS MANU AL ARE SUBJECT T O CHANGE W ITHOUT NOTICE. A LL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED.
iii Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 CONTENTS Preface ix Overview ix Audience ix Organization ix Relat.
Contents iv Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Power Outage 2-4 Obtaining Additional Information about .
Contents v Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 802.1X Authentication and Status 4-8 CHAPTER 5 Configuring.
Contents vi Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Device Information 8-3 Network Setup 8-4 Network Statist.
Contents vii Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 APPENDIX B Supporting International Users B-A Installing.
Contents viii Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01.
ix Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Preface Overview Cisco Unif ied IP Phone 8941 and 89 45 Administrati on Guide for Cisco Unif ied Commu nications Manag er 8.
x Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Related Documentation For more inf ormation about Cisco Uni fied IP Pho nes or Cisco Unified CM, refer to the follo wing publications.
xi Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 http://www .cisco.
xii Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Note Means reader take note . Notes contain helpful suggestions or references to mate rial not cov ered in the publication.
CH A P T E R 1-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unif ied IP Phones 8941 and 8945 provide v oice communication o ver an IP netw ork.
1-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Cisco Unified IP Phones 8941 and 8945 Understanding the Cisco Un ified IP Phones 8941 and 8945 Figure 1-1 sho ws the main components of the Cisco Un ified IP Ph one 8941 and 8945 .
1-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Cisco Unified IP Phones 8941 and 8945 5 .
1-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter What Networking Proto cols are Used? What Networking Protocols are Used? Cisco Unified IP Phones support se veral industry-standard and Cisco n etworking proto cols required for voice communication.
1-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter What Networking Protocols are Used? Cisco Discovery Protocol (CDP) CDP is a de vice-discov ery protocol that runs on all Cisco -manufactured equipment.
1-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter What Networking Proto cols are Used? Link Layer Discov ery Protocol-Media Endpoint De vices (LLDP-MED) LLDP-MED is an extension o f the LLDP standard de veloped for voice products.
1-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter What Features are Supported on the Cisco Unified IP Phone .
1-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter What Features are Supp orted on the Cisco Unified IP Pho.
1-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Unified IP Phone.
1-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Un ified IP P.
1-11 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Unified IP Phone s All Cisco Unif ied IP Phones that support Cisco Unifie d CM use a security prof ile, which def ines whether the phone is nonsecure or secure.
1-12 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Un ified IP Phones Device authentication Occurs betw een the Cisco Unified CM serv er and the phone when each entity accepts the certificate of the other entity .
1-13 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Unified IP Phon.
1-14 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Un ified IP P.
1-15 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Unified IP Phone s Note Protected calling is supported for con versations betw een two phones.
1-16 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Un ified IP Phones Supporting 802.1X Authenticati on on Cisco Unified IP Phones These sections pro vide information about 802.
1-17 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring a nd Installing Cisco Unified IP Phones • Config ure PC Port—The 802.
1-18 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring and In stalling Cisco Unified I.
1-19 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring a nd Installing Cisco Unified IP .
1-20 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring and In stalling Cisco Unified IP Phones 4. Add and conf igure the phone by completi ng the required f ields in the Phone Conf iguration windo w .
1-21 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring a nd Installing Cisco Unified IP Phones 8. Add user information b y configuring required f ields.
1-22 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring and In stalling Cisco Unified I.
1-23 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring a nd Installing Cisco Unified IP Phones 4.
1-24 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Terminology Differences Terminology Differences T able .
CH A P T E R 2-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP phones enable you to commun icate by using v oice ov er a data networ k.
2-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Interactions with Othe r Cisc o Unified IP.
2-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Providing Power to the Cisco Unified IP Phone Y o u can resolv e these issues by isolating the v oice traf fic onto a separate VLAN.
2-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Providing Power to the Cisco Unified IP Phone Power Guidelines Ta b l e 2-1 provi des guidelines for po wering the Cisco Unif ied IP Phone 8941 and 8945.
2-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Phone Configuration Files Obtaining Additional Information about Power For relat ed information about po wer , refer to the documents sho wn in Ta b l e 2 - 2 .
2-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Phone Startup Pro cess If you conf igure security-related settings i n Cisc o Unified CM Administration, the phon e config uration file will contain sensiti ve information.
2-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Phone Startup Process 4. Obtaining an IP Address If the Cisco Unified IP Phone is using DHCP to obtain an IP address, the phone qu eries the DHCP server to obtain one.
2-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Adding Phones to the Cisco Unified CM Database Adding Ph.
2-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Adding Phones to th e Cisco Unified CM Da tabase • Mov e auto-regist ered phones to ne w locations an d assign them to dif ferent de vice pools wit hout affecting their directory numbers.
2-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Adding Phones to the Cisco Unified CM Database Related .
2-11 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Determining the MAC Address for a Cisco Unified IP Ph one.
2-12 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Determining the MAC Address for a Cisco Unified IP Phon.
CH A P T E R 3-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 3 Setting Up the Cisco Unified IP Phone This chapter .
3-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Cisco Unified IP Phones 8941 and 8945 Components Note The Cisco Unified IP Phone disp lays the date and time from Cisco Unif ied CM.
3-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Cisco Unified IP Phones 8941 and 8945 Components Each port supports 1 0/100 Mbps hal f- or full-duplex connection s to external devices.
3-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Cisco Unified IP Phones 8941 and 8945 .
3-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Installing the Cisco Unified IP Ph one Installing the Cisco Unified IP Phone Y o u must connect t he Cisco Unif ied IP Phone to th e network and to a po wer source before using it.
3-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Installing the Cisc o Unified IP Phone Figur e 3-1 C isc.
3-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Reducing Power Consu mption on the Phone Related Topics .
3-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Footstand Figur e 3-2 Cisco Unified IP Phone 8941 and 89.
3-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Footstand Higher Viewing Angle 195159.
3-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Verifying the Phone Startup Process Lower Viewing Angle.
3-11 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuring Startup N etwork Settings – Current date an.
3-12 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuring Security on the Cisco Unified IP Phone Procedure Step 1 Obtain the CAPF authentication code that was set when the CAPF was conf igured.
CH A P T E R 4-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phon e includes many conf igurable netw ork settings that you may need to modify before the phone is functional for your users.
4-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuration Menus on th e Cisco Unified IP Phone • IPv4 Setup Menu Opt ions, page 4-6 Displaying a Configuration Menu T o display a config uration menu, perform the follo wing steps.
4-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuration Menus on the Cisco Unified IP Ph one • Net.
4-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Network Setup Menu Network Setup Menu The Network Set up menu pro vides options for vie wing and making a variet y of network setting s.
4-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Network Setup Menu PC VLAN Allo ws the phone to interoperate wi th 3rd party swit ches that do not sup port a vo ice VLAN.
4-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter IPv4 Setup Menu Options IPv4 Setup Menu Options The IPv4 Setup menu is a submenu of the Netw ork Setup menu.
4-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter IPv4 Setup Menu Op tions Related Topics • Displaying a C.
4-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Security Configuration Menu Security Configuration Menu The Security Configuration m enu provides informa tion about vario us security settings.
4-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Security Configuration Menu T able 4-5 802.1X A uthenticati on Sett ings Option Description T o Change De vice Authentication Determines whether 802.
4-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Security Configuration Menu.
CH A P T E R 5-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 5 Configuring Features, Templates, Services, and User.
5-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Availa ble for the Cisco Unified IP P.
5-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Available for the Cisco Unified IP Phon.
5-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Busy Lamp Field (BLF) Pickup Prov ides enhanc ements to BL F speed dial .
5-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Available for the Cisco Unified IP Phone Call Fo rward Conf igurable Display Allo ws you to specify informat ion that appears on a phone when a call is forwarded.
5-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Call W aiting Indi cates (and allo ws users to answer) an incoming call that rings while on an other call.
5-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Available for the Cisco Unified IP Phon.
5-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Directed Call P ark Allo ws a user to transfer an acti ve call to an av ailable directed call park number that the use r dials or speed dials.
5-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Available for the Cisco Unified IP Phone Fast Dial Service Allo ws a user to enter a Fast Dial code to place a call.
5-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Intercom Allo ws users to place and re ceiv e intercom calls using programmable p hone bu ttons.
5-11 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Available for the Cisco Unified IP Pho.
5-12 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Onhook Pre Dialing Allo ws a user to dial a number without going of f hook.
5-13 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Available for the Cisco Unified IP Pho.
5-14 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Availa ble for the Cisco Unified IP Pho ne Services URL button Allows users to access services from a programmable b utton rather than b y using the Services menu on a phone.
5-15 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Available for the Cisco Unified IP Phone T ime-of-D ay Routing Restricts ac cess to spec ified telephony featu res by time period.
5-16 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Availa ble for the Cisco Unified IP .
5-17 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuring Corporate and Personal Direc tories Configuring Corporate and Personal Directories The Contact b utton on the Cisco Unif ied IP Phone 8941 and 894 5 giv es users access to sev eral directories .
5-18 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Modifying Phone Button Templates T o synchronize with Microsoft Outlook, users m ust install the T ABSynch utility , provided b y you.
5-19 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Modifying Phone Button Temp lates For P AB, enter the following URL: http:// < Unified CM-server -name> :8080/ccmpd/login.
5-20 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuring Softkey Templates Configuring Softkey Templ.
5-21 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Setting Up Services Setting Up Services Y ou can gi ve users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 8941 and 8945.
5-22 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Adding Users to Cisco Un ified Communications Manager • The user must subscribe to services using the Cisco Unif ied CM User Options applicat ion.
5-23 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Managing the User Options Web Pages • T o add a user and phone at the same time choose User Management > U ser/Phone Add from Cisco Unif ied Communications Manager .
5-24 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Managing the User Options Web Pages Step 4 Click Device Association. The User Device Associat ion window displays.
5-25 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Managing the User Options Web Pages The Enterpris e Parameters Configuration wi ndow appears.
5-26 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Managing the User Options Web Pages.
CH A P T E R 6-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 6 Customizing the Cisco Unified IP Phone This chapter e xplains ho w you customize confi guration f iles and phone ring sound s, and ho w to disable the phone screen to conserv e po wer .
6-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Creating Custom Phon e Rings Creating Custom Phone Rings The Cisco Unified IP Phone ships with tw o default rin g types that are implemented in hard ware: Chirp1 and Chirp2.
6-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Creating Custom Phone Ring s <FileName>AreYouThere.raw</FileName> </Ring> <Ring> <DisplayName>Are You There 2</DisplayName> <FileName>AreYouThereF.
6-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuring the Idle Displa y Step 4 T o cache the new Distin ctiv eRinglist.
6-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Automatically Disabling the Ci sco Un ified IP Phone Backligh t • Lift the handset.
6-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Automatically Disab ling the Cisco Unified IP Phone Back.
CH A P T E R 7-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 7 Viewing Model Information, Status, and Statistics o.
7-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu Status Menu T o display the Status menu, press the A pplications button an d then select Administrator Settings > Status .
7-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu T able 7 -2 Status Messag es on the Cisco Unif.
7-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu DNS unkno wn host DNS could not resolve the name of the TFTP server or Cisco Unif ied Communications Manager .
7-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu No default r outer DHCP or static conf iguration did not specify a defau lt router . • If the phone has a static IP address, v erify that the default router has been configured.
7-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu Network Statistics Screen The Network Stat istics screen displays inform ation about the phone and netw ork performance.
7-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu Rx Unicast T otal number of unicast pack ets r.
7-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu Call Statistics Screen Y ou can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality metrics of the most recent call.
7-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu A vg Jitter Estimated av erage R TP packet jitter ( dynamic delay that a packet encounters when going through the netw ork) observed since the recei ving v oice stream was opened.
7-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu Security Configuration T o display the Security Conf iguration screen, follo w these steps. Procedure Step 1 Press the Appli cations button.
CH A P T E R 8-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 8 Monitoring the Cisco Unified IP Phone Remotely Each.
8-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Accessing the Web Page for a Phone Accessing the Web Page for a Phone T o acces s the web page for a Cisco Unified IP Phon e, perform these s teps.
8-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Disabling and Enab ling Web Page Access • Streaming Statistics —Includes the following hyperlink : – Stream 1 —Displays a variety of st reaming statistics.
8-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Network Setup Network Setup The Network Set up on a phone’ s web page displays network setup inf ormation and informat ion about other phone settings .
8-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Network Setup Subnet Mask Subnet mask used by the pho ne. TFTP Server 1 Primary T rivial File T ransfer Protocol (TFTP) server used b y the phone.
8-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Network Setup Authentication URL URL that the pho ne uses to va lidate requests made to the phone web server .
8-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Network Statistics Network Statistics The follo wing networ k statistics hyperlinks on a pho ne’ s web page provide infor mation about netw ork traf fi c on the phone.
8-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Network Statistics • Network—Disp lays information about net work traf fic to and from the network port (10/100 SW) on the phone.
8-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Device Logs Device Logs The follo wing de vice logs hyperlinks on a phone’ s web page provide infor mation you can use to help monitor and troubleshoot the phone.
8-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Streaming Statistics Sender Octets T otal number of payload octets transmitted in R TP data packets by th e phone since starting this connection.
8-11 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Streaming Statistics Max Conceal Ratio Highest interv al concealment ratio from start of th e voice str eam.
8-12 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Streaming Statistics Related Topics • “Configuring Settings on th e Cisco Unified IP Phone” chapter Byes Number of times the phone h as stopped transmitting a stream.
CH A P T E R 9-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 9 Troubleshooting and Maintenance This chapter pro vides information that can assist you in troubleshooting pro blems with your Cisco Unif ied IP Phone or with you r IP telephony network.
9-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Resolving Startup Problems Symptom: The Cisco Unified IP.
9-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Resolving Startup Problems • V erifying DNS Settings, pa.
9-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Resolving Startup Problems If you are u sing DHCP , check the IP addre sses distrib uted by y our DHC P server .
9-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Resolving Startup Problems Procedure Step 1 From Cisco Unif ied Communications M anager, choose Device > Phone > Find to locate the phon e experiencing p roblems.
9-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Cisco Unified IP Phone Resets U nexpectedly Cisco Unifie.
9-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Cisco Unified IP Phone Re sets Unexpectedly Checking Static IP Address Settings If the phone has been assigned a sta tic IP address, v erify that yo u ha v e entered the correct settings.
9-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Troubleshooting Cisco Unified IP Phone Security Step 4 F.
9-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter General Troubleshooting T ips General Troubleshooting Tips T able 9-2 pro vides general troubleshooting i nformation for the Cisco Unif ied IP Phone.
9-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter General Troubleshooting Tips T able 9-2 Cisco Unified I.
9-11 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter General Troubleshooting T ips Sound sample mismatch between the phone and another de vice.
9-12 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Resetting or Restoring the Cisco Unified I P Phone Rese.
9-13 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Monitoring the Voice Quality of Calls Procedure Step 1 While po wering up the phone, p ress and hold # .
9-14 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Monitoring the Voice Quality of Calls Troubleshooting Tips When you observe si gnifi cant and persistent changes to metr ics, use T able 9-4 for general troubleshooting i nformation.
9-15 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Where to Go for More Troublesho oting Information • G.
9-16 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Cleaning the Cisco Un ified IP Phone.
A-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrator , you are likely the pri mary source of information for Cisco Unif ied IP Phone users in your network or comp any .
A-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix How Users Subscribe to Services and Configure Phone Fea.
A-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix How Users Configure Personal Directory Entries How Users Configure Personal Directory Entries Users can config ure personal directory entries on th e Cisco Unified IP Phone.
A-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix How Users Configure Per sonal Directory Entrie s Step 9 T o complete the process, follo w the steps in the “Configuring the Synchron izer” section on page A-4 .
B-A Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 APPENDIX B Supporting International Users T ranslated and localized versions of the Cisco Unif ied IP Phones are a v ailable in sev eral languages.
B-B Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Support for Inter national Call Logging.
C-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 APPENDIX C Technical Specifications The follo wing sections describe the technical s pecif ications for the Cisco U nified IP Pho ne 8941 and 8945.
C-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Cable Specifications Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection.
C-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Network and Access Por t Pinouts Access Port Connector Ta b l e C-3 describes the access port connector pinouts.
C-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Network and Access Po rt Pinouts.
D-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 APPENDIX D Basic Phone Administration Steps This appendix pro vide.
D-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Adding a User to Cisco Unified CM Adding a User to Cisco Unified CM This section describes steps for ad ding a user to Cisc o Unif ied CM.
D-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Configuring the Phone – Passw ord and Conf irm Passw ord—Enter f i ve or more al phanumeric or spec ial characters fo r the end user password.
D-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Configuring the Phone Note Device Pools are defined on the D e vice Pool C onfiguration window of Cisco Unified Communications Serv er Administration ( System > De vice Pool) .
D-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Configuring the Phone Step 2 Config ure line settings: a. On the Phone Co nfiguration window , click Line 1 on t he left pane of the window .
D-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Performing Final End User Configuration Steps k. Associate the user with the device: – Choose User Management > End User .
EFT DRAFT - CISC O CONFIDENTIAL E-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 APPENDIX E Feature Support by Prot.
EFT DRAFT - CISC O CONFIDENTIAL E-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Busy Lamp Field (BLF) P.
EFT DRAFT - CISC O CONFIDENTIAL E-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Conf igurable Call Forw .
EFT DRAFT - CISC O CONFIDENTIAL E-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide fo r Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Pri vate Line Automated.
IN-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 INDEX Numerics 802.1X authentication server 1-16 authenticator 1-16 network component s 1-16 supplicant 1-16 Troubleshootin g 9-9 802.
Index IN-2 Cisco Unified IP Phone 8941 and 8945 Admini stration Guide for Cisco Unified Comm unications Manager 8.5 (SCCP and SIP ) OL-20851-01 Lens Cover 1-2 C call security interactions 1-15 Call Ba.
Index IN-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 XmlDefault.
Index IN-4 Cisco Unified IP Phone 8941 and 8945 Admini stration Guide for Cisco Unified Comm unications Manager 8.5 (SCCP and SIP ) OL-20851-01 configuring on ph one, overview 1-9 configuring with Cis.
Index IN-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 G G 1-1 G.
Index IN-6 Cisco Unified IP Phone 8941 and 8945 Admini stration Guide for Cisco Unified Comm unications Manager 8.5 (SCCP and SIP ) OL-20851-01 M MAC address 2-11 malicious caller id entificatio n (MC.
Index IN-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 onhook predialing 5-12 Operational VLAN ID 4-4 other group.
Index IN-8 Cisco Unified IP Phone 8941 and 8945 Admini stration Guide for Cisco Unified Comm unications Manager 8.5 (SCCP and SIP ) OL-20851-01 restrictions 1-15 security restrictions 1-15 secure SRST.
Index IN-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communica tions Manager 8.5 (SCCP and SIP) OL-20851-01 automatic port synch ronizatio n 5-3 auto pickup 5-3 barge.
Index IN-10 Cisco Unified IP Phone 8941 and 8945 Admini stration Guide for Cisco Unified Comm unications Manager 8.5 (SCCP and SIP ) OL-20851-01 DNS settings 9-4 IP addressing and routing 9-3 network .
An important point after buying a device Cisco Systems 8945 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cisco Systems 8945 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cisco Systems 8945 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cisco Systems 8945 you will learn all the available features of the product, as well as information on its operation. The information that you get Cisco Systems 8945 will certainly help you make a decision on the purchase.
If you already are a holder of Cisco Systems 8945, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cisco Systems 8945.
However, one of the most important roles played by the user manual is to help in solving problems with Cisco Systems 8945. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco Systems 8945 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center