Instruction/ maintenance manual of the product 7970G Cisco Systems
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Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP Phone 7970G/7971G-GE A dministration Guide f or Cisco Unif ied Communications Manager 7 .
THE SPECIFICATION S AND INFORMAT ION REGARDING THE PRODUCTS IN THIS MANU AL ARE SUBJECT T O CHANGE WITH OUT NOTICE. A LL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED.
iii Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentatio.
Contents iv Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Installing Cisco Unified IP Phones 1-21 Checklist for Installing the C.
Contents v Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Disabling a Headset 3-4 Using External Devices 3-4 Installing the Cisco .
Contents vi Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Trust List Menu 4-31 802.
Contents vii Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Expansion M odule(s) Screen 7-12 Call Statistics Screen 7-13 CHAPTER 8.
Contents viii Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 General Troubleshooting Tips for the Cisco Unified IP Phone Expansio.
Contents ix Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Adding a User to Cisco Unified Communications Manager E-2 Adding a User.
Contents x Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01.
xi Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Preface Overview Cisco Unif ied IP Phone 7970G/797 1G-GE Administr ation Guide f or Cisco Unif ied Communications Man ager 7 .
xii Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Preface Related Documentation For more informati on about Cisco Unified IP Pho.
xiii Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Preface Cisco Unified Communications Manager Administration These publications are av ailable at the following URL: http://www .cisco.
xiv Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Preface Note Means reader take note . Notes contain helpful suggestions or references to mate rial not cov ered in the publication.
CH A P T E R 1-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unif ied IP Phone 7970 Se ries are full-featured telephones that pro vide voice communicat ion ov er an Internet Protocol (IP) netw ork.
1-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Un.
1-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protoco ls.
1-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Pr otocols.
1-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protoco ls Are Used? Internet Protocol (IP) IP is a messaging protocol that ad dresses and sends packets across the network.
1-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Pr otocols.
1-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Suppo rt.
1-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Fea.
1-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Fea.
1-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Fe.
1-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Fe.
1-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Fe.
1-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Fe.
1-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Fe.
1-15 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Fe.
1-16 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Feat ur es for Cisco Unified IP Phones Supporting 802.
1-17 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phone s • Cisco Unif ied IP Phone—The phone acts as the 8 02.
1-18 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a.
1-19 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a.
1-20 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 4.
1-21 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified .
1-22 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified IP Phones T able 1 -7 Chec klist for Instal ling the Cisco Unified IP Phone 7970 Ser ies T ask Purpose For More Information 1.
1-23 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified IP Phones 5.
1-24 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified .
CH A P T E R 2-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unif ied IP Phones enable you to communi cate using voice over a data network.
2-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Un.
2-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Pr.
2-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Pr.
2-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Providing Power to the Ph one Phone Power Consumption and Display Brightness The po wer consumed by a p hone depends on its po wer configuration.
2-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Un.
2-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Understanding the Ph one Startup Process A phone accesses a default conf iguration file name d XmlDef ault.
2-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Understanding the Phone Startu p Process 3. Configuring VLAN .
2-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Ad.
2-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network A.
2-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network A.
2-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network U.
2-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network U.
2-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network D.
CH A P T E R 3-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 3 Setting Up the Cisco Unified IP Phone This chapter includ es th.
3-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unifie.
3-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Ph one 7970 Series Components Each port supports 10/10 0 or 10/100/1000 Mbps half- or full-duple x connections to extern al dev ices.
3-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series Compo nents Note In some cases, hum may be reduced or eliminated b y using a local po wer cube or po wer injector .
3-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone • Shorten the length of th e e xternal device cable.
3-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified I.
3-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Attaching the Cisco Unified IP.
3-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement of the.
3-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement o f th.
3-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Star tup Process Procedure Step 1 Push in the footst and adjustment b utton.
3-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network S.
3-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the C.
3-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Un ified IP Phone Step 4 Scroll to LSC and press the Update softkey .
3-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the C.
CH A P T E R 4-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Un ified IP Phone includes many configurable network an d device settings that you ma y need to modify before the phone is fu nctional for your users.
4-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Configuration.
4-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Configuration Me.
4-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Overview of O.
4-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Configur.
4-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Network Configuratio n Menu For info rmation about the k eys you can use to edit options, see the “Editing V alues” section on page 4-3 .
4-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Configur.
4-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Network Confi.
4-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Configuration Menu DHCP Address Releas ed Releases the IP address assigned by DHCP .
4-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Confi.
4-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configur.
4-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Confi.
4-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configur.
4-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Confi.
4-15 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configur.
4-16 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Confi.
4-17 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configur.
4-18 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Confi.
4-19 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configur.
4-20 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Recording T one Indicates whethe r a recording tone (often referred to as a beep tone ) is enabled or disabled for the phone.
4-21 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu Recording T one Duration Indicates the length of time in milliseconds that the beep tone plays.
4-22 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Confi.
4-23 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu Ethernet Configuration Menu The Ethernet Conf iguration menu incl udes the options that are described in T able 4-15 .
4-24 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu T abl e 4-16 describes the options on the Secu rity Config uration menu.
4-25 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu QoS Configuration Menu The QoS Conf iguration menu displays in formation that relat es to quality of service (QoS) for the phone.
4-26 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Note The phone also has a Network Conf iguration menu that you access directly from the Settings menu.
4-27 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configur.
4-28 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Confi.
4-29 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Config.
4-30 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Security Configuration Menu CTL File Menu The CTL File screen includes th e options that are described in T abl e 4-20 .
4-31 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Configuration Menu Procedure Step 1 Press **# to unlock opti ons on the CTL File menu.
4-32 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Security Configuration Menu Y ou can access the 802.1X Authentica tion settings by pressing the Settings button and ch oosing Security Conf iguration > 802.
4-33 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Configuration Menu Y ou can access the 802.
4-34 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Security Con.
CH A P T E R 5-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 5 Configuring Features, Templates, Services, and Users After you .
5-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea.
5-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Barge (and cBarge) Al lows a user to jo in a non-priv ate call on a sha red phone line.
5-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea.
5-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feat.
5-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea.
5-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Conference • Allo ws a user to talk simultaneousl y with multiple parties b y calling each participant indi vidually .
5-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea.
5-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Forced auth orization codes (F A C) (SCCP phones only) Controls the types of calls that certain users can place.
5-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fe.
5-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Fea.
5-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Pho ne Music on hold Plays music wh ile callers are on hold.
5-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Programmable line ke ys The administra tor can assign features to line but tons.
5-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Pho ne Secure Conference • Allows secure phones to place conference calls by using a secured conference bridge.
5-15 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Single Button Barge Allo ws users to press a line key to Barge or cBar ge into a remote-in- use call on a shared line.
5-16 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Configuring .
5-17 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Modifying Pho.
5-18 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Modifying Ph.
5-19 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Configuring S.
5-20 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Setting Up S.
5-21 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Managing the User O ptions Web Pages Refer to Cisco Unif ied Communicatio ns Manage r Administr ation Guide for more information about adding users.
5-22 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Managing the U ser Options Web Pa ges • Tr u e —Option disp lays on the User Option s web pages (default).
CH A P T E R 6-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 6 Customizing the Cisco Unified IP Phone This chapter e xplains ho w you customize configuration f iles, phone ring sounds, background i mages, and other phone features.
6-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 6 Customizin g the Cisco Unified IP Phone Creating Custom Phone Ring s Creating Custom Phone Rings The Cisco Unified IP Phone ships with two def ault ring types that are implemented in hardware: Chirp1 and Chirp2.
6-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Creating Custom Backg round .
6-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 6 Customizin g the Cisco Unified IP Phone Creating Custom Backgr ound Images The image choices that users see come from PNG images and an XML fi le (called List.
6-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Creating Custom Backg round .
6-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 6 Customizin g the Cisco Unified IP Phone Configuring Wide band Codec Note If the folder does not e xist, the folder is creat ed and the f iles are uploaded to the fo lder .
6-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Configuring the Idle Display • Advertise G.722 Codec—From Cisco Unif ied Communications Manager Ad ministration, choose Device > Phone .
6-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the .
6-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Automatically Disab ling the Cisco Unified IP Phone Touchscreen Display Idle T imeout Leng th of time that the phone is idle before the display turn s off.
6-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the.
CH A P T E R 7-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 7 Viewing Model Information, Status, and Statistics on the Cisco .
7-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Uni.
7-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu Status Menu T o di splay the Status menu, press the Settings button and then select Status.
7-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu T o remo ve current status messages, press the Clear softkey .
7-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu DHCP timeout DHCP server did n ot respond.
7-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu Error update locale One or more localization f iles could not be found in the TFTP direct ory or were not v alid.
7-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu Load Auth Failed The phone could not lo ad a configuration file.
7-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu No DNS serv er IP A name was speci f ied but DHCP or stat ic IP config uration did not specify a D NS server address.
7-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu Network Statistics Screen The Network Stat istics screen displays inform ation about the phone and netw ork performance.
7-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Un.
7-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Un.
7-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu T o e xit the Firmware V ersion sc reen, press the Exit softkey .
7-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Un.
7-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu Sender Size Size of v oice packets, in milliseconds, in the transmit ting voi ce stream.
7-15 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu MOS LQK V ersion V ersion of the Cisco pro pr ietary algorithm used to calculate MOS LQK scores.
7-16 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Un.
CH A P T E R 8-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unif .
8-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Accessing the Web Pa.
8-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and E nabling Web Page Acce ss Disabling and Enabling Web Page Access For securi ty purposes, you may choose to pr ev ent access to the web pages for a phone.
8-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Configuratio.
8-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Domain Name Name of the Domain Name Sy stem (DNS) domain in whi ch the phone resides.
8-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Configuration DHCP Enabled I ndicates whether DHCP is being used b y the phone.
8-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Headset enabled Indicates whether the H eadset butt on is enabled on the phone.
8-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Statistics N.
8-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Rx.
8-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Device Logs Device Logs The Dev ice Logs area on a phone’ s web page pro vides information you can use to help monitor and troubleshoot the phone.
8-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Start T ime Int ernal time stamp indicating when Cisco Un ified Communicatio ns Manager requested that the p hone start transmitting packets.
8-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream.
8-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics.
8-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistic.
CH A P T E R 9-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 9 Troubleshooting and Maintenance This chapter pro vides information that can assist you in troubleshooting pro blems with your Cisco Unified Unified I P Phone 7970 Series or with y our IP telephony network.
9-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems Symptom:.
9-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Resolving Startup Problems • V er.
9-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems If you are using DHCP , check the IP addresses distributed b y your DHCP server .
9-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Resolving Startup Problems Note A service must be activ ated before it can be star ted or stopped.
9-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Cisco Unified IP Phone Resets U nexpectedly If the phone is al ready in the Cisco Unif ied Commu nications Manager database, its con figur ation fi le may be dama ged.
9-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Cisco Unified IP Phone Re sets Unexpectedly Verifying DHCP Settings Follo w this process to help determine if the p hone has been properly conf igured to use DHCP: 1.
9-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Troubleshooting Cisco Unified IP Pho ne Security Procedure Step 1 Use the Erase softke y to reset phone settings to their defa ult va lues.
9-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Troubleshooting Cisc o Unified IP Phone Security Phone reports TFTP authorization f ailure.
9-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance General Troubleshoo ting Tips General Troubleshooting Tips T abl e 9-2 provides general tr oubleshooting informatio n for the Cisco Unif ied IP Phone.
9-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance General Troubleshootin g Tips Movi.
9-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance General Troubleshooting Ti ps for .
9-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Resetting or Restoring th e Cisco .
9-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Using the Quality Report Tool Perf.
9-15 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Monitoring the Voice Quality of Calls Y o u can conf igure users’ Cisco Unified IP Ph ones with QR T .
9-16 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Monitoring the Voice Quality of Calls It is important to di stinguish signif icant changes from random chan ges in metrics.
9-17 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Where to Go for More Tro ubleshooting Information Note V oice quality metrics do not account for no ise or distortion, only frame loss.
9-18 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Cleaning the Ci sco Unified IP Pho.
A-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrator , you are likely the pri mary source of information for Cisco Unif ied IP Phone users in your network or comp any .
A-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix A Providing Information to Users Via a Website How Users Access the O.
A-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix A Providing In formation to Users Via a Website How Users Subscribe to Servi ces and Co nfigure Phone Features End-users can access runtime v ersions of the eLearni ng tutorials (English only) fro m Cisco.
A-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix A Providing Information to Users Via a Website How Users Config ure Personal Direc tory Entries • How to access the voi ce mail messaging system account.
A-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix A Providing In formation to Users Via a Website How Users Configure Pe.
A-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix A Providing Information to Users Via a Website How Users Config ure P.
B-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 APPENDIX B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Ser.
B-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix B Feature Support by Proto col for the Cisco Unifi ed IP Phones 7970 .
B-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix B Feature S upport by Protocol for the Cisco Unified IP Phones 7970 Se.
B-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix B Feature Support by Proto col for the Cisco Unifi ed IP Phones 7970 .
B-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix B Feature S upport by Protocol for the Cisco Unified IP Phones 7970 Se.
B-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix B Feature Support by Proto col for the Cisco Unifi ed IP Phones 7970 .
C-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 APPENDIX C Supporting International Users T ranslated and localized versions of the Cisco Unif ied IP Phones are a v ailable in sev eral languages.
C-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix C Suppo rting International Users Support for Intern ational Call Logging Note All languages may not be immediat ely a vai lable, so conti nue to check the website for updates.
D-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 APPENDIX D Technical Specifications The follo wing sections describe th e technical specif ications for the Cisco Unified IP Phone 7970 Series.
D-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix D Technical Specific ations Cable Specifications Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection.
D-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix D Technical Specifications Network and Acce ss Port Pinouts Access Port Connector Ta b l e D - 3 describes the access port connec tor pinouts.
D-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix D Technical Specific ations Network and Access Port Pino uts.
E-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 APPENDIX E Basic Phone Administration Steps This appendix pro vides minimum, ba.
E-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Adding a User to Cisco Unified Co.
E-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Configuring the Phone Procedure Step 1 Choose User Management > End User , then click Add New .
E-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Configuring the Phone Make sure that the value compri ses 12 hexad ecimal charac ters.
E-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Configuring the Phone Note Calling.
E-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Configuring the Phone e. In the Call Picku p and Call Forw ard Settings pane of the Directory Number Configu ration windo w , choose the items (i.
E-7 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Performing Final End Us er Co nfig.
IN-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 INDEX Symbols "more" Softkey Timer 4-18 .
Index IN-2 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 authenticator, in 802.1X 1-17 auto answer 5-2, B-1 Auto Call Select 4-18 .
Index IN-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 Cisco Unified IP Phone adding manually to Ci sco Unified Communicat ion.
Index IN-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Days Display Not A ctive 4-22, 6-8 Debug Display web p age 8-2, 8-10 Defa.
Index IN-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 feature buttons directories 1-3 help 1-3 messages 1-2 services 1-3 sett.
Index IN-6 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Quality Reporting Tool (QRT) B-4 redial B-4 ring setting B-4 secure confe.
Index IN-7 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 Services URL 4-15 hunt group 5-9, B-3 log out of hunt groups 5-10 Hyper.
Index IN-8 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Locally Significant Certif icate (LSC) 3-12 lock icon 1-13 Logging Displa.
Index IN-9 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 network connect ivity, verifying 9-3 networki ng protocol 802.
Index IN-10 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 privacy 5-12, B-4 Private Line Automated Ringdown ( PLAR) 5-12, B-4 prog.
Index IN-11 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 Security Configuration menu (o n Device Configuration menu) about 4-23.
Index IN-12 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 submenus on 7-3 status messages 7-3 Status Messages screen 7-3 Status Me.
Index IN-13 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 redial 5-13 ring activity 5-13 services 5-14 Services URL button 5-14 .
Index IN-14 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 documentation for A-2 providing r equired information t o A-1 providing .
An important point after buying a device Cisco Systems 7970G (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cisco Systems 7970G yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cisco Systems 7970G - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cisco Systems 7970G you will learn all the available features of the product, as well as information on its operation. The information that you get Cisco Systems 7970G will certainly help you make a decision on the purchase.
If you already are a holder of Cisco Systems 7970G, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cisco Systems 7970G.
However, one of the most important roles played by the user manual is to help in solving problems with Cisco Systems 7970G. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco Systems 7970G along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
