Instruction/ maintenance manual of the product 7941G-GE Cisco Systems
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Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Cisco Unif ied IP Phone 7961G/7961G-GE and 7941G/7941G-GE f or Cisco Unif ied CallManager 5.
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Copyright © 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are regi stered trademarks of Cisco Systems, Inc. or its affiliat es in the United States and certain other cou ntries. All other trademarks mentioned in this docume nt or Website are the property of their respective owners.
Main Display the Help mai n menu MeetMe Host a Meet-Me conference call more Display add itional softkey s NewCall Make a new call OPickUp Answer a call ringing in an associated group Park Store a call.
Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Perfor.
iv OL-8164-01 Forwarding All Calls to Another Number 29 Using Do Not Disturb 30 Making Conference Ca lls 31 Understanding Type s of Conference Calls 31 Starting and Joining a Standard Conference 31 St.
Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) v Accessing Voice M essages 51 Customizing Your Phone on the Web 52 Accessing Your User Option s Web .
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Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Managear 5.0 (SIP) 1 Getting Started Using this Guide This guide provides y ou with an overview of the fea tures available on your p hone.
2 OL-8164-01 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld Wide W eb at this URL: http://www.cisco.com/univercd/cc/td /doc/product/voice/c_ipp hon/index.htm Y ou can access the Cisco website at this URL: http://www.
Getting Started Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Managear 5.0 (SIP) 3 V aroitus TÄRKEITÄ TURVALLISUUSOHJEIT A Tämä varoitusmerkki merk itsee vaaraa.
4 OL-8164-01 Avvertenza IMPORT ANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone.
Getting Started Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Managear 5.0 (SIP) 5 Va r n i n g ! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signale rar fara. Du befinner dig i en situation som kan leda till personskada.
6 OL-8164-01 Avis o INSTRUÇÕES IMPORT ANTES DE SEGURANÇA Este símbolo de aviso significa perigo . V ocê se encontra em uma sit uação em que há risco de lesõe s corporais.
Getting Started Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Managear 5.0 (SIP) 7 Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyde r fare. Du befinder dig i en situation med risiko for legemesbeskadigelse.
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Getting Started Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Managear 5.0 (SIP) 9 War n in g Read the installation instru ctions before you connect the sy stem to its power source. War n in g Ultimate disposal of this product should be handled according to all national laws and regulations.
10 OL-8164-01 War n in g T o avoid electric shock, do no t connect safety extra low volt age (SEL V) circuits to telephone network voltage (TNV) circuits. LAN ports contain SEL V circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ -45 connectors.
Getting Started Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Managear 5.0 (SIP) 11 Using External Devices The following information applies when you use ex ternal .
12 OL-8164-01 Connecting Your Phone Y our system administrator w ill likely connect your new Cisco Unified IP Phone to the corporate IP telephony network.
Connecting Y our Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 13 Adjusting the Footstand T o change the angle of the phone ba se, adjust the footstand while pressing the footstand button.
14 OL-8164-01 Headset Information T o use a headset, connect it to the headset port on the back of your p hone. Although Cisco Systems performs some internal te sting of third-party headsets for u se with the Cisco U nified IP Phones, Cisco does not certify or support products from headset or handset v endors.
An Overview of Y our Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 15 An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE.
16 OL-8164-01 Figur e 1 Cisco Unified IP Phone 7961G and 7961G-GE Figur e 2 Cisco Unified IP Phone 7941G and 7941G-GE 1 16 3 4 5 7 9 6 8 10 11 12 13 14 15 140579 1 2 Y our current options 140580 4 5 6.
An Overview of Y our Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 17 Item Description For more information, see.
18 OL-8164-01 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Using a Handset, Headset, and Speakerphone, page 41 10 Speaker button T oggles the speakerphone on or off. When the speakerphone is on, the button is lit.
An Overview of Y our Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 19 Understanding Phone Screen Features This is what your ma in phone screen might look lik e wi th active calls and seve ral feature menus open: Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen.
20 OL-8164-01 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Understanding the Help System on Your Phone Y our phone provides a comprehensive online help sy stem. Help topics appear on the phone screen.
An Overview of Y our Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 21 Understanding Lines vs. Calls T o avoid confusion about lines and cal ls, refer to these descriptions: Lines—Each line corresponds to a directory num ber that others can use to call you.
22 OL-8164-01 Understanding Feature Availability Depending on your phone system configuration, feat ures in cluded in this Phone Guide might not be available to you or might work differently on yo ur phone. Contact your support desk or system administrator for information about feature operation or availability .
Basic Call Ha ndling Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 23 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and services. Feature av ailability can vary; see your system admi nistrator for more information.
24 OL-8164-01 Placing a Call—Additional Options Y ou can place calls using spec ial features and services th at might be available on your phone. See your system administrator for more i nformation about these additional op tions. If you want to... Then.
Basic Call Ha ndling Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 25 Answering a Call Y ou can answer a call by lifting the hand set, or you can use other options if they are available on your phone.
26 OL-8164-01 Ending a Call T o end a call, hang up. See the following table for details. Using Hold and Resume Only one call can be active at any given time; all other calls will be pl aced on hold. Tips • Engaging the Hold feature typically generates music or a beeping tone.
Basic Call Ha ndling Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 27 Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. Y ou can use Mute in conjunction with the handset, speakerphone, or a headset.
28 OL-8164-01 Y ou can use these additional methods to view multiple calls on mu ltiple lines: Transferring Calls T ransfe r redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... V iew calls on another line 1.
Basic Call Ha ndling Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 29 Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Tr a n s f e r and then hang up.
30 OL-8164-01 Using Do Not Disturb Y ou can use the Do Not Disturb (DND) feature to block in coming calls on your phone with a busy tone. Tips • When DND is turned on: – The DND blocking feature applies to all the lines on your phone. – Received calls are not logged to the Missed Calls directory on your phone.
Basic Call Ha ndling Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 31 Making Conference Calls Y our Cisco Unified IP Phone allows you to combine th ree or more separate calls into one conversation, creating a conferen ce call.
32 OL-8164-01 Tips • Calls must be on t he same line befo re you can add them to a conference. If calls are on different lines, transfer them to a single line before usi ng Confrn . • Depending on how your phone is configured, if you leave a conferen ce after creating it, the conference might end.
Basic Call Ha ndling Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 33 Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by calling the conference number .
34 OL-8164-01 Advanced Call Handling Advanced call-handling tasks involve special features that your syst em administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number , press a button, or select a phone screen item to place a call.
Advanced Call Ha ndling Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 35 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’ s phone by redirecting the call to your phone.
36 OL-8164-01 Using a Shared Line Y our system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers .
Advanced Call Ha ndling Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 37 Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge .
38 OL-8164-01 Preventing Others from Viewin g or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your call s.
Advanced Call Ha ndling Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 39 Making and Receiving Secure Calls Depending on how your system administrator has co nfigured your phone system, your phone might support making and receivi ng secure calls.
40 OL-8164-01 Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows y ou to tempor arily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including yo ur phone lines, features, established services, and web-based settings.
Using a Handset, Headset, and Spe akerphone Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 41 Using a Handset, Headset, and Speakerphone Y ou can use your phone with a h andset, headset, or speakerphone.
42 OL-8164-01 Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls auto matically after a few rings. Y our system administrator configures Au toAnswer to use either the speakerphone or a headset. Y ou might use AutoAnswer if you receive a high volume of incoming calls.
Using Phone Settings Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 43 Using Phone Settings Y ou can customize your Cisco Unified IP Phone by adju sting the ring tone, ba ckground image, and other settings.
44 OL-8164-01 Customizing the Phone Screen Y ou can adjust the characteristics of your phone screen. If you want to... Then... Change the phone screen contrast 1. Choose > User Preferences > Contrast . 2. T o make adjustment s, press Up , Down or .
Using Call Logs and Directories Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 45 Using Call Logs and Directories This section describes how you can use call logs and directories. T o acce ss both features, use the Directories button .
46 OL-8164-01 Directory Dialing Depending on configuration, your phone can prov ide corporate and personal directory features: • Corporate Directory—Corporate c ontacts that you can ac cess on your phone. Corporate Directory is set up and maintained by your system administrator .
Using Call Logs and Directories Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 47 Using Corporate Directory on Your Phone Y ou can use a corporate director y to pl ace calls to coworkers. Tip Use the numbers on your keypad to enter characte rs on your phone screen.
48 OL-8164-01 Using Personal Direct ory on Your Phone The Personal Directory feature set contains your Perso nal Address Book (P AB) and Fast Dials. This section describes how to set up and use Personal Di rectory on your phone. Alternately , see the “Using Personal Directory on the W eb” section on page 53.
Using Call Logs and Directories Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 49 Add a new P AB entry 1. Access Personal Direc tory , then choose Personal Address Book . 2. Access the Search page by choosing Submit .
50 OL-8164-01 Tips • Y our system administrator can provi de you with the user ID and PIN that you need to log in to Personal Directory . • Personal Directory automatically logs you out after a certain amount of time . This time limit can vary . Ask your system administrator for more information.
Accessing V oice Me ssages Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 51 Accessing Voice Messages T o access voice messages, use the button. Note Y our company deter mines the voice message servic e that your phone syst em uses.
52 OL-8164-01 Customizing Your Phone on the Web Y our Cisco Unified IP Phone is a netw ork device that can share information with other network devices in your company , including your personal computer .
Customizing Y our Phone on the Web Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 53 Configuring Features and Services on the Web The topics in this section describe how to configur e features and services from y our User Options web pages after logging in.
54 OL-8164-01 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. Tips • Y ou can create up to 500 Fast Di al and P AB entries. • Y ou can create a new Fast Dial entry without using a P AB entry .
Customizing Y our Phone on the Web Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 55 Using the Address Book Synchronization Tool Y ou can use the Address Book Synchronization T ool (T ABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your P AB.
56 OL-8164-01 Setting Up Phone Services on the Web Phone services can include special phone features, network da ta, and web-based information (such as stock quotes and movie listings). Y ou must first subs cribe to a phone service before accessing it on your phone.
Customizing Y our Phone on the Web Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 57 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) setting s. Tip Y our PIN and password allow you to access different features and serv ices.
58 OL-8164-01 Controlling Line Se ttings on the Web Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, voice message indica tors, ring patterns, and line labels. Note • Y ou ca n also set up call forwarding (for your primary phone line) directly on your phone.
Customizing Y our Phone on the Web Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 59 Change the ring pattern per line 1.
60 OL-8164-01 Using Cisco WebDialer Cisco W ebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser . Y our system administrator must configure this feature for you. If you want to... Then.
Customizing Y our Phone on the Web Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 61 Log out of W ebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view , or change W ebDialer preferences Access the Preferences pag e.
62 OL-8164-01 Understanding Additional Configuration Options Y our system administrator can configure y our phone to use specific button and softkey templates along with special services and fea tures, if appropr iate.
Understanding Additional Configu ration Options Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 63 Answer calls frequently or handle calls on someone’ s behalf Ask your system administrator to set up the AutoAnswer feature for your phone.
64 OL-8164-01 Troubleshooting Your Phone This section provides information to help you troubleshoot probl ems with your phone. General Troubleshooting This section provides information to help you troubleshoot g eneral problems with your phone. For more information, see your system administrator .
T roubleshooting Y our Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 65 Viewing Phone Administration Data Y our system administrator might ask you to ac cess administration data on your phone for troubleshooting purposes.
66 OL-8164-01 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and vari ous services th at you can use during the warranty period. Y our formal W arranty Statement, including the warranties and license agreements applicable to Cisco software, i s availabl e on Cisco .
Cisco One-Y ear Limited Hardware Warranty T erms Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 67 Replacement, Repair, or Refund Policy for Hardwar.
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Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 69 Index A Address Book Synchronization Tool 55 answering calls, options for 25 ASCII label field sup.
70 OL-8164-01 transferring 28 using DND 30 viewing 19 , 27 viewing multiple 27 cBarge 37 Cisco Unified IP Phone adjusting height of 13 connecting 12 description of 15 feature configuration for 22 , 62.
Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 71 button, identifying 17 forwarding calls, options for 29 G group call pickup, using 35 H handset li.
72 OL-8164-01 missed calls, records of 45 multiple calls, handling 27 mute button, description of 18 mute, using 27 N navigation button, description of 18 network configuration data, locating 64 O on-.
Cisco Unified IP Phone 7961G/7961G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SIP) 73 services changing or ending 56 service names 56 subscribing to 56 services button, description of .
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Corporate Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 951 34-1706 USA www .cisco.com T el: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerb ergpark Haarlerbergw eg 13-19 1101 CH Amsterdam The Neth erlands www-europe.
An important point after buying a device Cisco Systems 7941G-GE (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cisco Systems 7941G-GE yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cisco Systems 7941G-GE - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cisco Systems 7941G-GE you will learn all the available features of the product, as well as information on its operation. The information that you get Cisco Systems 7941G-GE will certainly help you make a decision on the purchase.
If you already are a holder of Cisco Systems 7941G-GE, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cisco Systems 7941G-GE.
However, one of the most important roles played by the user manual is to help in solving problems with Cisco Systems 7941G-GE. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco Systems 7941G-GE along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
