Instruction/ maintenance manual of the product H.323/SIP Cisco
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Corporate Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 526-4100 A dministrator Guide Cisco Unif ied MeetingPlace H.323/SIP IP Gate w a y S of tw a re Re lease 5.
THE SPECIFICATION S AND INFORMATION REGARDING TH E PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED.
iii Administrator Guide for Cisco Un ified MeetingPlace H.323 SIP/IP Gateway Software Release 5.2.1 OL-6571-02 CONTENTS CHAPTER 1 Introducing Cisco Unified Mee tingPlace H.
Contents iv Administrator Guide for Cisco Unified MeetingPla ce H.323 SIP/IP Gateway Software Release 5.2.1 OL-6571-02 Upgrading to Cisco Unified Meetin gPlace H.323/SIP IPGW Software Release 5.2.1 From Cisco Unified MeetingPlace IP Gateway Rele ase 5.
Contents v Administrator Guide for Cisco Un ified MeetingPlace H.323 SIP/IP Gateway Software Release 5.2.1 OL-6571-02 Unable to Make Dial-Pad Key Selec tions When Using an H.323 Device 4-3 Checking the Cisco Unified MeetingPlace Au dio Se rver System When IP Ports Do Not Answer 4-4 Checking the Cisco Unified MeetingPlace H.
Contents vi Administrator Guide for Cisco Unified MeetingPla ce H.323 SIP/IP Gateway Software Release 5.2.1 OL-6571-02.
CH A P T E R 1-1 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 1 Introducing Cisco Unified MeetingPlace H.
1-2 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 1 Introducing Cisco Unified MeetingPla ce H.323/SIP IP Gateway Software Release 5.2.1 Naming Conven tions Used in This Guide This guide does n ot prov ide information abou t conf iguring third-p arty , call-cont rol applications.
1-3 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 1 Introducing Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Unified M eetingPlace H.
1-4 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 1 Introducing Cisco Unified MeetingPla ce H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Un ified MeetingPlace H.
1-5 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 1 Introducing Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Unified M eetingPlace H.
1-6 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 1 Introducing Cisco Unified MeetingPla ce H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Un ified MeetingPlace H.
1-7 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 1 Introducing Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Unified M eetingPlace H.
1-8 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 1 Introducing Cisco Unified MeetingPla ce H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Un ified MeetingPlace H.
1-9 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 1 Introducing Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Unified M eetingPlace H.
1-10 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 1 Introducing Cisco Unified MeetingPla ce H.
CH A P T E R 2-1 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 2 Installing Cisco Unified MeetingPlace H.
2-2 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 2 Installin g Cisco Unified MeetingP lace H.3 23/SIP IP Gate way Software Release 5.2.1 How to Configure Cisco Unified CallMan ager for Use With Cisco Unified Mee tingP lace H.
2-3 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 2 Installing Cisc o Unified MeetingPlace H.323/SIP IP Gateway Softwar e Release 5.2.1 How to Configure Cisco Unified CallM anager for Use With Cisco Unified MeetingPlace H.
2-4 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 2 Installin g Cisco Unified MeetingP lace H.3 23/SIP IP Gate way Software Release 5.2.1 How to Configure Cisco Unified CallMan ager for Use With Cisco Unified Mee tingP lace H.
2-5 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 2 Installing Cisc o Unified MeetingPlace H.323/SIP IP Gateway Softwar e Release 5.2.1 How to Install or Upgrade to Ci sco Unified MeetingPlace H.
2-6 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 2 Installin g Cisco Unified MeetingP lace H.3 23/SIP IP Gate way Software Release 5.2.1 How to Install or Upgrade to Ci sco Unified MeetingPlace H.
2-7 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 2 Installing Cisc o Unified MeetingPlace H.323/SIP IP Gateway Softwar e Release 5.2.1 How to Install or Upgrade to Ci sco Unified MeetingPlace H.
2-8 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 2 Installin g Cisco Unified MeetingP lace H.3 23/SIP IP Gate way Software Release 5.2.1 How to Install or Upgrade to Ci sco Unified MeetingPlace H.
2-9 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 2 Installing Cisc o Unified MeetingPlace H.323/SIP IP Gateway Softwar e Release 5.2.1 How to Install or Upgrade to Ci sco Unified MeetingPlace H.
2-10 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 2 Installin g Cisco Unified MeetingP lace H.3 23/SIP IP Gate way Software Release 5.2.1 How to Install or Upgrade to Ci sco Unified MeetingPlace H.
CH A P T E R 3-1 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 3 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 This chapter pro vides procedures for conf iguringR elease 5.
3-2 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 3 Con figuring Cisco Unified MeetingP lace H.323/SI P IP Gateway Software Release 5.2.1 Information About Configur ing Cisco Unified MeetingPlace H.
3-3 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 3 Configuring Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Configure Cisco Unified MeetingPlace H.
3-4 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 3 Con figuring Cisco Unified MeetingP lace H.323/SI P IP Gateway Software Release 5.2.1 How to Configure Cisc o Unified MeetingPlace H.
3-5 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 3 Configuring Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Configure Cisco Unified MeetingPlace H.
3-6 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 3 Con figuring Cisco Unified MeetingP lace H.323/SI P IP Gateway Software Release 5.2.1 How to Configure Cisc o Unified MeetingPlace H.
3-7 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 3 Configuring Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Co nfiguring Cisco Uni fied MeetingPlace H.
3-8 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 3 Con figuring Cisco Unified MeetingP lace H.323/SI P IP Gateway Software Release 5.2.1 Information About Configuring Multiple Cisco Unifie d MeetingPlace H.
3-9 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 3 Configuring Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Reservatio nless Si ngle Number Access Configuration • [*]—Matches 0 or more occurrences of the preced ing digit.
3-10 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 3 Con figuring Cisco Unified MeetingP lace H.
CH A P T E R 4-1 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 4 Troubleshooting Cisco Unified MeetingPlace H.
4-2 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 4 Tro ubleshooting Ci sc o Unified MeetingPlace H.
4-3 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Softwar e Release 5.2.1 Troublesh ooting Caller Connectivity Dead Air Heard When Using an H.
4-4 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 4 Tro ubleshooting Ci sc o Unified MeetingPlace H.
4-5 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Softwar e Release 5.2.1 Troublesh ooting Caller Connectivity Step 6 V erify that soft pho nes are not running on the gate way .
4-6 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 4 Tro ubleshooting Ci sc o Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Caller Connectivity Checking the Cisco Unified MeetingPlace H.
4-7 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.
4-8 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 4 Tro ubleshooting Ci sc o Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Audio Problems Step 5 V erify that the E.
4-9 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Softwar e Release 5.2.1 Troubleshooting Audio Prob lems Echo Pos s ib le C au se —The caller is using a lo w-quality headset with Cisco IP ph one.
4-10 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 4 Tro ubleshooting Ci sc o Unified MeetingPlace H.
A-1 Administrator Guide for Cisco Unified MeetingPlac e H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 APPENDIX A Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation Worksheets Information About the Cisco Unifie d MeetingPlace H.
A-2 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Appendix A Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation Worksheets Information About the Cisc o Unified MeetingPlace H.
A-3 Administrator Guide for Cisco Un ified MeetingPlace H.323/SI P IP Gateway Software Release 5.2.1 OL-6571-02 Appendix A Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5. 2.1 Installatio n Worksheets Information About the Cisco Unified MeetingPlace H.
A-4 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Appendix A Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation Worksheets Information About the Cisc o Unified MeetingPlace H.
IN-1 Administrator Guide for Cisco Un ified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 INDEX A audio qual ity during a meeting 1-6 troubleshooting 4-8 C call-control software see Cisco Unified MeetingPla ce H.323/SIP IP Gateway Cisco IP phones about 1-7 communicating with Cisco Un ified MeetingPlace H.
Index IN-2 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 in band 1-5 out of band 1-5 out of band and SIP 1-5 support for 1-5 dual tone multi-frequency see DTMF E endpoints supported 1-6 supported by SIP 1-5 F fast busy signal, troublesho oting 4-3 G G.
Index IN-3 Administrator Guide for Cisco Un ified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 S SIP phones see Cisco IP phones SIP protocol see protocols SSP protocol see protocols T telepho ny standards supported 1-4 troubleshooting audio problems 4-8 caller connectivity 4-2 Cisco IP phones 4-3 Cisco Unified MeetingPlace H.
Index IN-4 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02.
An important point after buying a device Cisco H.323/SIP (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cisco H.323/SIP yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cisco H.323/SIP - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cisco H.323/SIP you will learn all the available features of the product, as well as information on its operation. The information that you get Cisco H.323/SIP will certainly help you make a decision on the purchase.
If you already are a holder of Cisco H.323/SIP, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cisco H.323/SIP.
However, one of the most important roles played by the user manual is to help in solving problems with Cisco H.323/SIP. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco H.323/SIP along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center