Instruction/ maintenance manual of the product NetVanta 7100 ADTRAN
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NetV ant a 7100 Administrator ’ s Guide 61200796L1- 31A January 2007.
NetVanta 7100 Administrator ’s Guide 2 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Conventions Notes pr ovide additiona l useful information. Cautions signify information that could pr event service interruption or damage to equipment. W arnings pr ovide information that could pr event injury or endangerment to human life.
NetVanta 7100 Administrator ’s Guide Frequently Asked Questions (FAQs) 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 3 Frequently Asked Questions (F AQs) How do I access the phone system administ ra.
Frequently Asked Questions (FAQs) NetVanta 7100 Administrator ’s Guide 4 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A.
NetVanta 7100 Administrator ’s Guide 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 5 T able of Contents Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1. Accessing and Navigating the System Menus .
NetVanta 7100 Administrator ’s Guide 6 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Setting the System Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Creating a New Auto Attendant . . . . . . .
NetVanta 7100 Administrator’s Gu ide List of Figures 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 7 List of Figures Figure 1. AOS Web-based GUI Application Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Figure 2. Accessing the AOS Web-based GUI .
List of Figures NetVanta 7100 Administrator’s Guide 8 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Figure 48. Add Directory Member Entry Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Figure 49. Adding Member(s) Alias .
NetVanta 7100 Administrator ’s Guide List of Table s 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 9 List of T ables Table 1. User Config Tab Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Table 2.
List of Tables NetVa nta 7100 Administrator’s Guide 10 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A.
NetVanta 7100 Administrato r’s Guide Accessing a nd Navigatin g the System Menus 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 11 1. ACCESSING AND N AVIGATI NG THE SYSTEM MENUS Using a PC with an installed browser, the NetVanta 7100 can be configured via the ADTRAN Operating System (AOS) Web-based Graphical User Interface (GUI).
Accessing an d Navigating the System M enus NetVanta 7 100 Administ rator’s Guide 12 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Accessing the System Figure 1. AOS Web-based GUI Application Dia gram Factory Defaults From the factory, the AOS Web-base d GUI is enabled and ready to be accessed.
NetVanta 7100 Administrato r’s Guide Accessing a nd Navigatin g the System Menus 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 13 Minimum Configuration If your NetVanta 7100 is not at factory defau .
Accessing an d Navigating the System M enus NetVanta 7 100 Administ rator’s Guide 14 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Figure 2. Accessing t he AOS Web-based GUI 4. Enter admin as the username, enter your password, and select OK . (The default passwo rd is password .
NetVanta 7100 Administrato r’s Guide Accessing a nd Navigatin g the System Menus 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 15 Figure 3. System Summary Menu.
Accessing an d Navigating the System M enus NetVanta 7 100 Administ rator’s Guide 16 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Navigating the Menus The Web-based GUI menu structure allows you to easily configure the NetVanta 7100 system. This section provides a brief introducti on to navigating through the menus.
NetVanta 7100 Administrato r’s Guide Accessing a nd Navigatin g the System Menus 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 17 Getting S tarted The Getting St arted menu is the recommen ded starting point for configurin g your system. It contains links to options that need to be co nfigured for the NetVanta 7100 to be operational.
Accessing an d Navigating the System M enus NetVanta 7 100 Administ rator’s Guide 18 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A.
NetVanta 7100 Administrator’s Gu ide Managing Phone Accounts 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 19 2. MANAGING PHONE ACCOUNT S This section covers topics necess ary for managing new phone.
Managing Phone Accounts NetVanta 7100 Administrator ’s Guide 20 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Adding a New Phone to the System Setting up a new phone is a two part procedure. The first step requir es creating a user account in the system.
NetVanta 7100 Administrator’s Gu ide Managing Phone Accounts 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 21 4. Select the Phone T ype . Based on the type of phone that will be used, some of the following steps may not be necessary . If configuring an Analog S t ation , skip to S tep 7.
Managing Phone Accounts NetVanta 7100 Administrator ’s Guide 22 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Editing an Existing Phone Account Once the user account is created, you can modify se ttings such as user name, voicemail, call coverage, caller ID, and other user settings .
NetVanta 7100 Administrator’s Gu ide Managing Phone Accounts 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 23 3. The user ’ s Display Name and Line La bel (that appears on the phone) can also be edited in the IP Phone Configs Menu.
Managing Phone Accounts NetVanta 7100 Administrator ’s Guide 24 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Email and Caller ID Settings The User Config tab allows configuration of the user’s ema il address and caller ID settings. Refer to Figure 8 on page 22 for the co mplete Edit User screen.
NetVanta 7100 Administrator’s Gu ide Managing Phone Accounts 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 25 Table 1. User Config Tab Opti ons Setting Description and Options Description Option al description of the user account. Primary Email Used for system correspond ence.
Managing Phone Accounts NetVanta 7100 Administrator ’s Guide 26 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Current Settings The Current Settings tab of the Ed it User menu allows you to change voice settings for a particular user. Figure 11. Current Set tings Tab Menu Table 2.
NetVanta 7100 Administrator’s Gu ide Managing Phone Accounts 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 27 Call Coverage The Call Co verage tab of the Ed it User menu displays the call coverage se ttings for a part icular user. If the user has been assigned to a Call Coverage List, yo u can view the settings on this page.
Managing Phone Accounts NetVanta 7100 Administrator ’s Guide 28 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Figure 13. Call Coverage Example - Voice mail After Four Rings Figure 14. Call Coverage Example - Operator Cover age Deleting a Phone User Account Users accounts can be deleted quick ly using the follo wing procedure: 1.
NetVanta 7100 Administrator’s Gu ide Managing Phone Accounts 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 29 Figure 15. Deleting a U ser Account Setting and Chan ging Passwords There are multiple passwords associated with the user accounts.
Managing Phone Accounts NetVanta 7100 Administrator ’s Guide 30 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 2. T y pe the new password (must be four digits) in the SIP Auth Password/Login PIN field. Figure 16. Edit User Me nu 3. Select Apply to save the new password.
NetVanta 7100 Administrator ’s Guide Modifying Existing Pho nes 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 31 3. MODIFYING EXISTING PHONES This section covers topics rela ted to modifying exi sti.
Modifying Existing Phones NetVanta 7100 Administrator’s Guide 32 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Resetting a Phone to Factory Default The basic network configuration for the ADTRAN/Poly com IP phone can be reset to factory defaults through a key combination: 1.
NetVanta 7100 Administrator ’s Guide Modifying Existing Pho nes 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 33 Contact Directory The phones can store a local directory of contacts calle d Contact Directory. Users can add, delete, edit, dial, or search for any contact in th is list with just a few key strokes.
Modifying Existing Phones NetVanta 7100 Administrator’s Guide 34 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Speed Dial, Line keys and Button Maps Pre-assigned phone numbers can be associated with lin e keys for rapid automated dialing.
NetVanta 7100 Administrator ’s Guide Modifying Existing Pho nes 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 35 Figure 17. Phone Configurations Tab Menu 3. Choose the number o f line keys you would like availa ble on this line (primary extension). Select Add Secondary Line to configure the secondary line.
Modifying Existing Phones NetVanta 7100 Administrator’s Guide 36 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 4. Enter secondary line info rmation (see Figure 19): Figure 19. Secondary Line Conf iguration 5. Select Apply to apply the changes, and select OK when prompted to synchronize and reboot the phone.
NetVanta 7100 Administrator ’s Guide Modifying Existing Pho nes 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 37 buttons varies from model to model. If there are extra buttons available after all line keys have been mapped, you can add other speed-dial type entries be low them by typing in the first available row's Label and Conta ct fields.
Modifying Existing Phones NetVanta 7100 Administrator’s Guide 38 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Figure 21. ADTRAN/Polycom SoundPoint IP 601 Pho ne with One Expansion Module Figure 22.
NetVanta 7100 Administrator ’s Guide Modifying Existing Pho nes 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 39 Replacing an Existing Phone Occasionally a phone may fail and need to be replaced for an existing u ser in the NetVanta 7100 system. Use the following steps to associate a new phone’s MAC address with an existing user: 1.
Modifying Existing Phones NetVanta 7100 Administrator’s Guide 40 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 4. In the Change Phone MAC Address/M odel menu (see Figure 26), enter the New MAC Address (or choose one from the Known Address drop-down list).
NetVanta 7100 Adminis trator’s Guide Configuring Voicemail 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 41 4. CONFIGURING V OICEMAIL This section covers impo rtant voicemail topics: • Resetting V.
Configuring Voicemail NetVanta 7100 Administrator’s Guide 42 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Resetting V oic email Password The V oicemail PIN is the parameter used to set individual p asswords that users must enter to access their voicemail.
NetVanta 7100 Adminis trator’s Guide Configuring Voicemail 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 43 3. Scroll down near the bottom of the screen and select the VM Settings tab.
Configuring Voicemail NetVanta 7100 Administrator’s Guide 44 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 4. Select the password inside the V oicemail PI N box and replac e it with a new password. Figure 29. Set a Voicemail PIN 5. Select Apply to accept the new setting.
NetVanta 7100 Adminis trator’s Guide Configuring Voicemail 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 45 Enabling Email Notificatio n of V oicemail Messages Configuring voicemail notification co nsists of selecting the time of day and the method the system uses to notify users when they receive a new voicemail messag e.
Configuring Voicemail NetVanta 7100 Administrator’s Guide 46 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 5. The Add Notification Schedule Rang e menu appears. Enter th e beginning and endin g times for the voicemail notification range. A “range” is the period of time duri ng the week that will have the same notification type.
NetVanta 7100 Adminis trator’s Guide Configuring Voicemail 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 47 7. T o configure an email address that is not set, select th e email type under Notify Action to be automatically routed to the email fields on the User Config tab.
Configuring Voicemail NetVanta 7100 Administrator’s Guide 48 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 8. On the User Config tab, set or edit the notification email addresses. Select Apply after making any changes. (Select the user ’ s Last Name from the user accounts main li st to access the configuration tabs).
NetVanta 7100 Adminis trator’s Guide Configuring Voicemail 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 49 Up dating V oicemail Permi ssion (Class of Service) Voicemail storage limits for indi vidual users are defined and modified within the assigned Vo i c e m a i l Class of Service menus.
Configuring Voicemail NetVanta 7100 Administrator’s Guide 50 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 3. Enter new CoS settings. Review the right side of the screen for explan ations of each setting. Changes made to the existing CoS only apply to users assigned to the selected voicemail CoS.
NetVanta 7100 Adminis trator’s Guide Configuring Voicemail 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 51 5. Select Save at the top right of the current menu . A di alog box appears if the save is successful. Select OK to close the box and retu rn to the previous menu.
Configuring Voicemail NetVanta 7100 Administrator’s Guide 52 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Reviewing V oicemail Storage Limit s Reports are available to view voicemail sta tistics and capacity settings in real time. The V oicemail St atus menu displays all extensions in the system and their status.
NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 53 5. CONFIGURING THE SYSTEM This section covers important system configuration topics: • .
Configuring the System NetVanta 7100 Administrator’ s Guide 54 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Setting the System T ime and Date Configurable menu items such as System T ime and System Date are indicated by underlined text . Select these items to make changes or update s to the system’s configuration.
NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 55 3. From the Set Time and Dat e menu, set the current time and date . Figure 38. Se t Time an d Date Men u Table 8. Set Time and Date Menu Settings Descriptions a nd Options Ti me S pecifies the system time (hh:mm AM/PM).
Configuring the System NetVanta 7100 Administrator’ s Guide 56 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 4. Select Apply to accept the new setting. 5. Select Save at the top right of the current menu . A di alog box appears if the save is successful.
NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 57 2. Under Men u Prompt Info, select the New button to access the Add New Audio Prompt menu and create a new menu prompt greeting. Figure 40. Create Ne w Menu Prompt Select New .
Configuring the System NetVanta 7100 Administrator’ s Guide 58 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 3. From the Add New Menu Prompt menu, enter the script for reco rding a new menu p rompt in the Prompt T ext box. 4. Select the Save and Record button.
NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 59 5. After recording the new Menu Prompt, you must define the di git actions on the Digit Actions tab. Select the first digit to define. Define at least one Digit Action .
Configuring the System NetVanta 7100 Administrator’ s Guide 60 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Modifying Auto Attendant Greetings Auto attendant greetings are recorded voice greetings or prompts that direct user s through the menus of the phone answering system.
NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 61 3. Select the New button under Menu Prompt Info to access the Add New Audio Prompt menu and modify a menu prompt greetin g. (Check with th e system administrator before re-recording the main system directory auto attendan t greeting.
Configuring the System NetVanta 7100 Administrator’ s Guide 62 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 4. From the Add New Audio Prompt menu, enter the new script for an existing menu prompt in the Prompt T ext box. See T ab le 9 on page 58 for option descriptions.
NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 63 Dial By Name Director y A directory entry is created and stored for every voice user on the system (syste m directory), based on the first and last name in the user configuration.
Configuring the System NetVanta 7100 Administrator’ s Guide 64 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 3. Select the members of the new DBN di rectory using the check boxes and select Apply . The shift key can be used to select a range of members.
NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 65 Figure 50. Add New Director y Alias Entry Menu.
Configuring the System NetVanta 7100 Administrator’ s Guide 66 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Adding Users to Ring Group s A ring group defines a group o f user accounts that can be called in a coordinated way with a single extension.
NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 67 1. T o add new users to a ring group, navigate to Vo i c e > St ations > Ring Groups .
Configuring the System NetVanta 7100 Administrator’ s Guide 68 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 2. On the Edit Ring Group menu, scroll down to the bottom and select Add Members.. to access t he list of available us ers to add to the ring gr oup.
NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 69 3. Select users to add to this ring group using the check box to the left of the user entry. Select Add Selected Users to update this ri ng group and r eturn to the Edit Ring Group menu.
Configuring the System NetVanta 7100 Administrator’ s Guide 70 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Adding Users to the Operator Group The operator group is a spec ial ring group that ring s its members when 0 is dialed.
NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 71 2. Select users to add to this operator group by using the check box to the left of the user entry . Select Add Selected Users to update this operator group and return to the Configure Operator Group menu.
Configuring the System NetVanta 7100 Administrator’ s Guide 72 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Adding a System Speed Dial Number System speed dial is a feature (typically managed by the system administrator) that allows all users on the system to use a Speed Dial ID number to quickly reach a specific exte nsion.
NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 73 Setting Up S t atus Groups Status groups are used to allow ADTRAN/Polycom IP phones to monitor the current status of other users or park zones.
Configuring the System NetVanta 7100 Administrator’ s Guide 74 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A.
NetVanta 7100 Adm inistrator’s Guid e Maintaining and T roubleshoo ting 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 75 6. MAINT AINING AND T ROUBLESHOOTING This section covers importan t maintenan.
Maintaining and Troubleshoo ting NetVanta 7100 Administr ator’s Guide 76 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Saving Configuration Changes Saving the running co nfig uration to startup conf iguration stores the updated configuration files to NVRAM.
NetVanta 7100 Adm inistrator’s Guid e Maintaining and T roubleshoo ting 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 77 T rouble shooting V oice T runks Voice trunks are the telephone lines de livered to the carrier in digita l or analog format (e.
Maintaining and Troubleshoo ting NetVanta 7100 Administr ator’s Guide 78 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Review the Trunk Gr oup Configuration Trunk groups control resourc es used for outbound calls .
NetVanta 7100 Adm inistrator’s Guid e Maintaining and T roubleshoo ting 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 79 2. Review the selected call templates under Outbound Call T emplates . If you are not able to make a certain type of call (external local, long distance, et c.
Maintaining and Troubleshoo ting NetVanta 7100 Administr ator’s Guide 80 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A T rouble shooting Classes of Servi ce A Class of Service (CoS) defines a set of user pe rmis sions.
NetVanta 7100 Adm inistrator’s Guid e Maintaining and T roubleshoo ting 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 81 2. The Modify Class of Service menu appears. V erify that the desired call types and call actions have been selected. Select or dese lect the options according to your needs.
Maintaining and Troubleshoo ting NetVanta 7100 Administr ator’s Guide 82 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A T rouble shooting Phones If a phone is not functioning properly, follow the steps below to check the status of the connection.
NetVanta 7100 Administrator ’s Guid e Special PREfix (SP RE) Codes 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 83 A. SPECIAL PREFIX (SPRE) CODES Special PREfix (SPRE) codes are dialed in order to access features of the system from either an analog phone or an ADTRAN/Polyco m IP phon es.
Special PREfix (SPR E) Codes NetVanta 7100 Administrator’s Guide 84 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Forward Notification Cancel *32 Group Login (*LL) xxxx = extension *55xxxx* Group Lo.
NetVanta 7100 Administrator ’s Guid e Special PREfix (SP RE) Codes 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 85.
Special PREfix (SPR E) Codes NetVanta 7100 Administrator’s Guide 86 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A.
An important point after buying a device ADTRAN NetVanta 7100 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought ADTRAN NetVanta 7100 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data ADTRAN NetVanta 7100 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, ADTRAN NetVanta 7100 you will learn all the available features of the product, as well as information on its operation. The information that you get ADTRAN NetVanta 7100 will certainly help you make a decision on the purchase.
If you already are a holder of ADTRAN NetVanta 7100, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime ADTRAN NetVanta 7100.
However, one of the most important roles played by the user manual is to help in solving problems with ADTRAN NetVanta 7100. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device ADTRAN NetVanta 7100 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
