Instruction/ maintenance manual of the product Sentinel DX4000 12TB Western Digital
Go to page of 76
WD Sentinel DX4000 Small Of fice Storage Server Administrator’ s Guide ™.
WD ® Service and Support Should you en counter any problem, please give us an opport unity to address it before returning this product. Most technical suppor t questions ca n be answered through our knowledge ba se or email support service at http://support.
TA B L E O F C O N T E N T S – i WD SENTINEL DX4000 ADMINISTRA T OR’S GUIDE Table of Contents WD® Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii 1 Important User Information . . . . . . . . . . . . . . . . .
T ABLE OF CONTENTS – ii WD SENTINEL DX4000 ADMINISTRA T OR’S GUIDE 5 Managing Storag e on the WD Sentinel Server . . . . 31 WD Sentinel Serve r RAID Storage . . . . . . . . . . . . . . . . . . . . . . . . . 31 Using USB Storage . . . . . . . . . .
1 IMPORTANT USER INFORMAT ION 1 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Important User Information Important Safety Instructions Handling Precautions Recording Y our WD Product Information About This Guide Important Safety Instructions This device is designed and manufactured to assur e person al safety .
IMPORTANT USER INFORMAT ION 2 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE since improper adjustment may r esult in damage and requir e extensive work by a qualified technician to return the product to normal condition. - If the pr oduct has been dropped or the chassis has been damaged.
IMPORTANT USER INFORMAT ION 3 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE About This Guide This Administrator's Guide provides detailed instruct ions and information for WD-specific interface elements and functions. Unless oth erwise noted, r efer to Microsoft Online Help for standard interface elements and functions.
2 2 PRODUCT OVERVIEW 4 WD SENTINEL DX4000 ADMINISTRAT OR’ S GUIDE Pr oduct Overview Getting to Know Y our WD Sentinel DX4000 Server Package Contents System Requirements and Compatibility Information.
PRODUCT OVERVIEW 5 WD SENTINEL DX4000 ADMINISTRAT OR’ S GUIDE Key Featur es Complete Solution from Industry Leading T echnolo gy Partners: We combined hardwar e and software from industry leader s to deliver a r eliable, secur e, and easy- to-manage storage server des igned specifically for small of fice environments.
PRODUCT OVERVIEW 6 WD SENTINEL DX4000 ADMINISTRAT OR’ S GUIDE Feature Rich Mana gement Dashboard: The administration Dashboar d interface quickly guides you thro ugh the common wizard-based ma nagement tasks such as managing users, assigning folder permission s, and setting up a backup schedule.
PRODUCT OVERVIEW 7 WD SENTINEL DX4000 ADMINISTRAT OR’ S GUIDE Designed for High Avai lability and Reliability: Each WD Sentinel is pre-configur ed with WD’ s r eliable and durable enterprise-class RAID edition drives. RAID levels 1 or 5 provide an other layer of data pr otection.
PRODUCT OVERVIEW 8 WD SENTINEL DX4000 ADMINISTRAT OR’ S GUIDE System Requir ements and Compatibility Information Requirement Description Client Operating System Compatibility Windows 7 • Home Basi.
PRODUCT OVERVIEW 9 WD SENTINEL DX4000 ADMINISTRAT OR’ S GUIDE T echnical Specifications Specification Description Interfaces High performance (10/100/ 1000) Gigabit Ether net connection 2 ports of powered USB 3.0 I/O ports 2 Ethernet (RJ-45 Ports) 2 USB 3.
PRODUCT OVERVIEW 10 WD SENTINEL DX4000 ADMINISTRAT OR’ S GUIDE Pr oduct Views Front View T emperature Operating temperature: 5 to 35 °C (41 to 95 °F) Non-operat ing temperature: -20 to 65°C (-4 t.
PRODUCT OVERVIEW 11 WD SENTINEL DX4000 ADMINISTRAT OR’ S GUIDE Back View Component Icon Description Ethern et ports Connect th e device to a local network.
PRODUCT OVERVIEW 12 WD SENTINEL DX4000 ADMINISTRAT OR’ S GUIDE Indicators LCD The Liquid Crystal Display (LCD) on the fron t of the WD Sentinel server is a portal into its status. Normally , the LCD displays the name of th e WD Sentinel server that the administrator assigned durin g initial setup along with it s IP address.
PRODUCT OVERVIEW 13 WD SENTINEL DX4000 ADMINISTRAT OR’ S GUIDE LEDs The LEDs on the Sentinel work in conjunctio n with the LCD display to further identify the status of the unit. Software Update A vailable A WD Sentinel server update i s available. Using the Dashb oard, apply the up date.
PRODUCT OVERVIEW 14 WD SENTINEL DX4000 ADMINISTRAT OR’ S GUIDE Wher e to Find Help This manual provides step-by-step instr uctions and other im portant information regar ding your WD pr oduct. It is meant for the pe rson serving as th e administrator of the WD Sentinel DX4000.
3 USER ROLES AND RESP ONSIBILITIES 15 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE User Roles and Responsibilities T ypes of WD Sentinel DX4000 Users How the WD Sentinel DX4000 Fits into Y our Office T.
USER ROLES AND RESP ONSIBILITIES 16 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Administrator (e.g., Business Owner) Internal Users (e.g., Employees) External Users (e.g., Clients or Business Partners) Primary Setup T asks • Physically co nnects the WD Sentinel server to the network.
USER ROLES AND RESP ONSIBILITIES 17 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE How the WD Sentinel DX40 00 Fits into Y our Office.
MANAGING THE WD SENTINEL SERVER (DASHBOARD) 18 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE 4 Managing the WD Sentinel Server (Dashboar d) Setting up WD Sentinel Server & Connecting Computers Acces.
MANAGING THE WD SENTINEL SERVER (DASHBOARD) 19 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE The Dashboard Home page displays: Performing Dashboar d T asks The Administrator us es the Dashboard to perfo.
MANAGING THE WD SENTINEL SERVER (DASHBOARD) 20 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE For a full description of the typical components of a pag e, including the Critical, W arning, and Informational Alert icons, see the Microsoft Online Help .
MANAGING THE WD SENTINEL SERVER (DASHBOARD) 21 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Home Page T asks Panel In the panel on the right of the Home page are links to useful WD websites and resour ces to make the best out of your WD Sentinel server .
MANAGING THE WD SENTINEL SERVER (DASHBOARD) 22 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE On the navigation bar , click the Server Folders and Hard Drives icon.
MANAGING THE WD SENTINEL SERVER (DASHBOARD) 23 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Settings Description Network Health Ether net 1 & 2 Displays the status (Connected or Not connected) of the server's n etwork connection(s).
MANAGING THE WD SENTINEL SERVER (DASHBOARD) 24 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Health T asks Find compatible hard drives T o view a list of WD driv es that can be used in the WD Sent inel server: 1. Click Compatible Hard Drives in the T ask pane.
MANAGING THE WD SENTINEL SERVER (DASHBOARD) 25 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Lock/Unlock For security reasons, you can lock or unlock the drives. Y ou cannot lock or unlock an individual drive; you either lock them a ll or unlock them a ll, using a passwor d you create her e.
MANAGING THE WD SENTINEL SERVER (DASHBOARD) 26 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE 1. Click the Software Updates tab. 2. Y ou have two options. Y ou may check for updates online or update from a file: T o use the online update: a. Click Check for Updates .
MANAGING THE WD SENTINEL SERVER (DASHBOARD) 27 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE 2. Click the Change link and select the day and ti me you want the WD Sentinel server to check for updates ev ery week, and if an update is available, install it.
MANAGING THE WD SENTINEL SERVER (DASHBOARD) 28 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Change the behavior of the Micr osoft update —Y ou can change the settings for updating the Microsoft softwar e.
MANAGING THE WD SENTINEL SERVER (DASHBOARD) 29 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE 3. Grant Remote W eb A ccess privileges if you want a user to access the WD Sentinel server , shared folders, comput ers, media, Home page links, and the Dashboard (administrators only) when you cr eate or update a user account.
MANAGING THE WD SENTINEL SERVER (DASHBOARD) 30 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE T o perform a clean shutdown using the fr ont panel: 1. Press the power button fo r approximately ½ sec. (Y ou may have to pr ess it twice quickly .) The LCD displa ys “SHUTTING DOWN.
5 MANAGING S TORAGE ON THE W D SENTINEL SER VER 31 WD SENTINEL DX4000 ADMINISTRATOR’ S MANUAL Managing Storage on the WD Sentinel Server WD Sentinel Server RA ID Storage Using USB Storage Replacing a Failed Drive Adding Capacity by Adding a Drive WD Sentinel Server RAID Storage RAID is the acronym for Redundant Array of Independent Disks.
MANAGING S TORAGE ON THE W D SENTINEL SER VER 32 WD SENTINEL DX4000 ADMINISTRATOR’ S MANUAL to perform this operation. Wh ile the server is verifying the RAID array , your data continues to be available albeit the performance may be impacted. The WD Sentinel server RAID system ha s no downgrade options.
MANAGING S TORAGE ON THE W D SENTINEL SER VER 33 WD SENTINEL DX4000 ADMINISTRATOR’ S MANUAL 3. Click the Server Folders tab and then in the T ask bar , click Add a Folder . 4. Enter a name for the folder . 5. Click Browse and select a folder on the USB drive.
MANAGING S TORAGE ON THE W D SENTINEL SER VER 34 WD SENTINEL DX4000 ADMINISTRATOR’ S MANUAL Replacing a Failed Drive It is a simple matter to replace a drive th at has failed. Make sure to go to the WD Store to pur chase a com patible r epla cement drive.
MANAGING S TORAGE ON THE W D SENTINEL SER VER 35 WD SENTINEL DX4000 ADMINISTRATOR’ S MANUAL 6. Using some force, snap the handle shut. 7. Close the door on th e front of the server , makin g sur e it snaps shut. The LED remains blank until the r ebuild is co mplete.
6 USING TH E WD SENTINEL S ERVER’ S FEATURES 36 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Using the WD Sentinel Server’ s Featur es Using the Launchpad (Internal Users) Accessing Shared Folders .
USING TH E WD SENTINEL S ERVER’ S FEATURES 37 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE 2. Enter your us er name and password. 3. Click the right arrow to display the La unchpad, which lists four tasks that authorized users can perform: Backup , Remote W eb Access , Shar ed Folders and Dashboard .
USING TH E WD SENTINEL S ERVER’ S FEATURES 38 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE T o access the Launchpad (Mac Computer): 1. Click Finder>Applications>Launchpad or click the Launchpad icon in the dock. The Sign in page displays. 2. Users who have been set up on the Dashboard si gn in her e and click the right arrow .
USING TH E WD SENTINEL S ERVER’ S FEATURES 39 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Selecting Launchpad Options (Windows PC or Mac Computer) T o select Launchpad options: Managing the Launchpad T o disable Launchpad after signing in (Windows PC): 1.
USING TH E WD SENTINEL S ERVER’ S FEATURES 40 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE 3. Clear the Automatical ly run the Launchpa d when I log on to Windows check box, and click OK . Note: Y ou can also chan ge the type of alerts that display on th e Launchpad and select whet her to allow Micr osoft to send you information about it.
USING TH E WD SENTINEL S ERVER’ S FEATURES 41 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE 3. Click Users> your user name for this computer >Library>Application Support>Micr osoft . Drag and drop Launchpad into the Tr a s h icon. 4. Return to Ma cintosh HD and click Applications .
USING TH E WD SENTINEL S ERVER’ S FEATURES 42 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE 1. On the Launchpad, click Remote W eb Access or on a web br owser , enter the domain address for your WD Sentinel se rver . This is the domain address the Administrator configured while setting up Remote Web Access on your WD Sentinel server .
USING TH E WD SENTINEL S ERVER’ S FEATURES 43 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Shared Folders Access shared folders on the WD Sent inel server . The folders may inclu de Documents, Pictures, Music, Video, Recorded TV , and an y additional shared folders the Administrator may crea te using the Dashboar d .
USING TH E WD SENTINEL S ERVER’ S FEATURES 44 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE 2. Click Additional com puter backup task s in the task panel. 3. Select the Start time and End time for daily backups and click OK . Initiating Backups By default, backups are perfo rmed at night for up to 25 client computers in a sequential order .
USING TH E WD SENTINEL S ERVER’ S FEATURES 45 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE 1. On the Launchpad, click Backup . The Backup Pr operties page displays: 2. Click Start backup . 3. Enter a name fo r the backup and click OK : The Backup Properties page displays again and tracks the progr ess of the backup.
USING TH E WD SENTINEL S ERVER’ S FEATURES 46 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Dashboard 1. Click the Computers and Backups icon on the navigation bar to display a list of computers and serv ers on your network: 2. Select the comput er you want to back up.
USING TH E WD SENTINEL S ERVER’ S FEATURES 47 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE T o r estore a Windows PC that has been backed up: 1. Click Computers and Backups on the navigation bar . 2. Select the comput er that was backed up. 3. Insert a USB flash dev ice into one of the WD Sent inel server’ s USB ports.
USING TH E WD SENTINEL S ERVER’ S FEATURES 48 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE T o r ecover individual files and folders: 1. Click the Computers and Backups icon and select the computer from whose backup you wish to recover files. 2. In the T a sk panel, click Restor e Files or Folders for the Computer .
USING TH E WD SENTINEL S ERVER’ S FEATURES 49 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Run the DVD 1. Run the DVD on the W ind ows Vista/W indows 7 by clicking Server Recovery on the window that displays: or on a W indows XP , by clicking Setup.exe under My Computer .
USING TH E WD SENTINEL S ERVER’ S FEATURES 50 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE . 2. Click Next and enter the password pr eviously set to lock the drives. Keep in mind that this password is not the WD Sentinel server’ s Administrator password.
USING TH E WD SENTINEL S ERVER’ S FEATURES 51 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE 3. Insert the USB flash drive into th e W indows PC USB port. The USB flash drive should appear in the Select USB flash drive drop-down list. 4. If the USB flash driv e is not on the list, click Refr esh and search for it.
USING TH E WD SENTINEL S ERVER’ S FEATURES 52 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Recreating the storage W ith this option, you can restor e the WD Sentinel serv er’ s operating system without deleting any data files. 1. On the Server Reco very Utilities page, click Recr eate my storage .
USING TH E WD SENTINEL S ERVER’ S FEATURES 53 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE 4. Insert the USB flash drive into the USB port of the W indows PC, and click Next to display the following pag e for using the USB key: 5. The USB flash driv e should appear in the Select USB flash drive dr op-down list.
USING TH E WD SENTINEL S ERVER’ S FEATURES 54 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE 8. Upon completion of the process, the Recrea te Storage page displays: 9. Follow the instructions under Next Steps: a. Shut down the WD Sentinel server . b. Insert the USB flash drive into one of the server’ s USB ports .
USING TH E WD SENTINEL S ERVER’ S FEATURES 55 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE 1. On the Server Recove ry Utilities window , click Perform a recovery : 2. Click Next. The Getting Started page displays: 3. Click the Skip creating the bootab le USB flash drive check box (avoids duplicating a procedur e later on) and click Next .
USING TH E WD SENTINEL S ERVER’ S FEATURES 56 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE 7. The recovery applicat ion on the DVD pr epar es the USB drive. This process can take up to 15 minutes to complete. After the USB d rive preparation is done, additional instructions appear to gu ide you through the r ecovery process: a.
8 TR O U B L E S H O O T I N G 57 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE T r oubleshooting First Steps Checklist Specific Problems and Corr ective Actions For any issue, first ensure th at you are using the latest f irmwar e for the WD Sentinel Server .
TR O U B L E S H O O T I N G 58 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE 3. Click Browse to find the folder that you want to map, or type the path to the server using the format ServerNameFolderName. For example, if the shar e is called Documents, and your server is called MyServer , you would enter MyServerDocuments.
7 BEST PRACTICES 59 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Best Practices Setting up the WD Sentinel DX4000 Setting up Client Computers Using the WD Sentinel DX4000 Efficiently Replacing Drives Shutting Down The following practices help you use the WD Sentinel DX 4000 and pr otect your data efficiently and safely .
BEST PRACTICES 60 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Using the WD Sentinel DX4000 Ef ficiently The WD Sentinel server has many jobs to perform. Share data during business hours, and back up the comp uters during hours of inactivity . Keep the server powered on 24/7 to do its work.
BEST PRACTICES 61 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Shutting Down Unclean shutdowns are har d on RAID ed systems. The WD Sentinel server recognizes an unclean sh ut down and up on the r eapplication of power , begins a long sequence of examining the RAID for er rors and bringing the RAID configuration back into alignment.
9 REGULATORY AND WARRANTY INFORMATION 62 WD SENTINEL DX4000 ADMINISTRATION MANUAL Regulatory and W arranty Information Regulatory Compliance Obtaining Service Limited W arranty Regulatory Compliance F.
REGULATORY AND WARRANTY INFORMATION 63 WD SENTINEL DX4000 ADMINISTRATION MANUAL KC Notice (Republic of Korea only) Class B Device 1. Please note that this device has b een appr oved for non-business purposes and may be used in any envir onment, including residential ar eas.
REGULATORY AND WARRANTY INFORMATION 64 WD SENTINEL DX4000 ADMINISTRATION MANUAL Limited W arranty WD warrants th at the Prod uct, in the course of its normal use, will fo r the term defined be low , be fr ee from defects in material and workmanship and will conform to WD's specific ation therefor .
9 GLOSSAR Y 65 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Glossary CIFS —Common Internet File Sy stem. The recommended file sharing pr otocol for W indows platform allows users to acc ess shares thr ough My Network Places. Mac OS X or later also supports th e CIFS protocol.
GLOSSAR Y 66 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE Hub —In a network, a device jo ining communication lines at a central location, providing a common connection to all devices on the network.
GLOSSAR Y 67 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE RAID —Redundant Array of Independe nt Disks. A gr ouping of ha rd drives in a single system to provide gr eater perf ormance and data integrity .
GLOSSAR Y 68 WD SENTINEL DX4000 ADMINISTRATOR’ S GUIDE.
INDEX 69 WD SENTINEL DX4000 ADMINISTRA TOR’S GUIDE Index Symbols 20 A About tab 21 accessing Dashboard 18 accessing Launchpad Mac computer 38 Windows PC 36 accessing shared folders via network 41 vi.
INDEX 70 WD SENTINEL DX4000 ADMINISTRA TOR’S GUIDE accessing on a PC 36 backing up 44 icon 36 managing 39 options 39 starting a backup 44 uninstalling on a Mac computer 40 uninstalling on Windows PC.
INDEX 71 WD SENTINEL DX4000 ADMINISTRA TOR’S GUIDE updating Microsoft software 27 updating WD Software 25 USB sharing files and fold ers 32 storage 32 user accou nts 16 , 21 user assi stance 14 user.
Information fur nished by WD is believed to be accura te and reliable; however , no responsibility is assumed by WD for its use nor for any infringem ent of pate nts or other rig hts of third parties which m ay result from its use. No lic ense is granted by implicat ion or oth erwise under a ny patent or patent rights of WD.
An important point after buying a device Western Digital Sentinel DX4000 12TB (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Western Digital Sentinel DX4000 12TB yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Western Digital Sentinel DX4000 12TB - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Western Digital Sentinel DX4000 12TB you will learn all the available features of the product, as well as information on its operation. The information that you get Western Digital Sentinel DX4000 12TB will certainly help you make a decision on the purchase.
If you already are a holder of Western Digital Sentinel DX4000 12TB, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Western Digital Sentinel DX4000 12TB.
However, one of the most important roles played by the user manual is to help in solving problems with Western Digital Sentinel DX4000 12TB. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Western Digital Sentinel DX4000 12TB along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
