Instruction/ maintenance manual of the product 7 Acer
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ASM 7.0 FAQ (Frequently Asked Questions) 1 o f 1 Acer Confidential Author: System Solution Center, Enterprise Products Line, ITBG / Charles Liu Release Date: July 3, 2006 Revision: 1.4 Total: 32 Pages Doc. Description In this note, we list fr equently asked questions of ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) 2 o f 2 Acer Confidential Altos Servers 1. Which Altos servers can ASM 7.0 s upport? ANSWER: Please refer to ASM 7.0 THOL (Tested Hardwa re & Operating System List) for more detail. ARMC (Acer Remote Management Card) 1.
ASM 7.0 FAQ (Frequently Asked Questions) 3 o f 3 Acer Confidential System Inventory YES YES Performance Monitor YES YES Terminal Service YES NO Alert action for events YES YES Separated Event Viewer f.
ASM 7.0 FAQ (Frequently Asked Questions) 4 o f 4 Acer Confidential 5. As ASM 6.0 build 600 (or later) can support Web GUI, can I launch ASM 6.0 Web Console from the ASM 7.0 Administrator Console? ANSWER: ASM 7.0 build 300 (or later) provides a user interface to launch ASM 6.
ASM 7.0 FAQ (Frequently Asked Questions) 5 o f 5 Acer Confidential ANSWER: 3. Can ASR recover the da ta or files on the server? ANSWER: No, ASR just simply restarts the server.
ASM 7.0 FAQ (Frequently Asked Questions) 6 o f 6 Acer Confidential ANSWER: At current stage, there is no w ay to tell BMC (Basebo ard Management Co ntroller) if the system has the Service ID or not. (Not defined in IPMI specifcation). So, this System identify LED info rmation will be always available when the system is with BMC.
ASM 7.0 FAQ (Frequently Asked Questions) 7 o f 7 Acer Confidential b. In critical tab of the cert ain sensor, for example, f ans, please check "Send e-mail" option.
ASM 7.0 FAQ (Frequently Asked Questions) 8 o f 8 Acer Confidential 3. A customer can't configure the ASM 7 build 400T with th e email alert in case a power supply fails or the raid status changes to d egraded. ANSWER: In warning tab of the Storage Device , please check "Send e-mail" option.
ASM 7.0 FAQ (Frequently Asked Questions) 9 o f 9 Acer Confidential Event Log and Trap 1. How many destinatio ns may we set fo r trap in manag ed Altos servers? ANSWER: There is no dedicated GUI for user s to input trap des tination in ASM 7.0. For Windows, user s can input trap destinati on into SNMP Service Properties.
ASM 7.0 FAQ (Frequently Asked Questions) 1 0 o f 1 0 Acer Confidential for Windows 2000 users, the latest patch and service pa ck for OS and IE must be installed in advanced. Some tips of ASM 7.0 Agent installation are as follo wing: a. Insert ASM 7.0 CD b.
ASM 7.0 FAQ (Frequently Asked Questions) 1 1 o f 1 1 Acer Confidential c. Copy lmsensor file, it’s the sensors r elated files for non-IPMI base d system in Linux # mount /mnt/cdrom # cp /mnt/cdrom/ism/Software/linux/lmsensors.tar.gz /usr/src d. Install lmsensor file # cd /usr/src # tar –zxvf lmsensors.
ASM 7.0 FAQ (Frequently Asked Questions) 1 2 o f 1 2 Acer Confidential # ./withism.sh When finished, sensors-detect w ill configure the lm85 sensors to /etc/lm85.conf and /etc/rc* . You could execute “sensors” in a t erminal window of Linux to check if lm sensor package has been installed properly.
ASM 7.0 FAQ (Frequently Asked Questions) 1 3 o f 1 3 Acer Confidential # mysql g. Enter “grant all privileges on *.* to ‘ismdev’@’loca lhost’ identified by ‘ismd ev’ with grant option;” mysql> grant all privileges on *.* to ‘ismdev’@’localhost’ identified by ‘ismdev’ with grant option; Query OK, 0rows affected (0.
ASM 7.0 FAQ (Frequently Asked Questions) 1 4 o f 1 4 Acer Confidential during installation. 9. When Red Hat Enterprise Linux 3.0 Update 2 is fully installed, is there any package s hould be removed for ASM 7.0 installation? ANSWER: No, there is no package need s to be removed for installin g ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) 1 5 o f 1 5 Acer Confidential 11. Can I install ASM 7.0 on multiple Altos G5350 systems at a time? ANSWER: No, the ASM 7.0 build 200L for Altos G5350 does not support “multiple system install” function. NOTE: ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) 1 6 o f 1 6 Acer Confidential a. Discover managed servers in the network thr ough ASM 7.0 Administrator Console by clicking "Other computers" and then click "Discover y" button on the tool bar b.
ASM 7.0 FAQ (Frequently Asked Questions) 1 7 o f 1 7 Acer Confidential (i.e. Altos G310 Mk2, G320, G530, G5350 and R 510 Mk2) do not feature IPMI 2.0 technology. 2. For servers with memory mirror/sp aring configured, can ASM 7.0 detect memory status and log the event once memory mirror/sparing is taking affect? ANSWER: No.
ASM 7.0 FAQ (Frequently Asked Questions) 1 8 o f 1 8 Acer Confidential ANSWER: Yes, but this power control feature is only fully supported when the managed s ervers have BMC. Please refer to below table for detail. Power On Power Off Reboot BMC Yes Yes Yes WOL Yes 1 No No ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) 1 9 o f 1 9 Acer Confidential Power Supply Management 1. When looking under the system menu in ASM and selecting Power Supply Management , there is not details and "This information is unavailable" I have found this fault on Altos G530, running P04 BIOS and standard Power Supply.
ASM 7.0 FAQ (Frequently Asked Questions) 2 0 o f 2 0 Acer Confidential ANSWER: To manage the power supply, first, we need the power supply to provide the interface, so it can be managed. But the power supply of Altos G320, G520, G530, G5350 does not have this interface.
ASM 7.0 FAQ (Frequently Asked Questions) 2 1 o f 2 1 Acer Confidential LSI Logic G530 onboard SATA RAID 2 NOTE 1: No utility (such as Power Console Plus) need to be installed on the console system or managed server. NOTE 2: Please install onboard SATA RAID utility (i.
ASM 7.0 FAQ (Frequently Asked Questions) 2 2 o f 2 2 Acer Confidential Remote Windows Console 1. Can ASM 7.0 support remote cons ole redirection, such as Rem ote Linux Console or Remote Windows Console in ASM 6.0? ANSWER: ASM 7.0 does not support Rem ote Linux Console.
ASM 7.0 FAQ (Frequently Asked Questions) 2 3 o f 2 3 Acer Confidential the remote managed server. 4. How do I manually install Remote Windows Cons ole Agent from the ASM 7.0? ANSWER: You can find the program in the folder of Management CD Remote Windows Console agent ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) 2 4 o f 2 4 Acer Confidential ANSWER: “System report” function is only for LANDesk Asset Manager. If users open system report through ASM 7.0 Console, it is just raw XML data displayed there. Sensor Information 1.
ASM 7.0 FAQ (Frequently Asked Questions) 2 5 o f 2 5 Acer Confidential ANSWER: These functions such as “Modem”, Power Supply Management” and “Intel RAID Controller” will be always provided, no matter servers s upport the featur es or not.
ASM 7.0 FAQ (Frequently Asked Questions) 2 6 o f 2 6 Acer Confidential 2. I successfully install ASM 7.0 agent on R ed Hat Enterprise Linux 3.0 Update 2. B ut my ASM 7.0 Administrator Console cannot discovery the system. ANSWER: Please disable the firewall or add the n eeded ports in Red Hat En terprise Linux 3.
ASM 7.0 FAQ (Frequently Asked Questions) 2 7 o f 2 7 Acer Confidential During installation of ASM 7.0, BMC driver will not be loaded if the system does not have BMC. 6. When I install ASM 7 (from the Management CD of EasyBUILD 7.0 build 210) on Altos G530, it shows: Cannot proceed to setup process.
ASM 7.0 FAQ (Frequently Asked Questions) 2 8 o f 2 8 Acer Confidential ANSWER: Please make sure the Remote Windows Cons ole Agent is installed and started.
ASM 7.0 FAQ (Frequently Asked Questions) 2 9 o f 2 9 Acer Confidential is required. Please follow th e procedure to perfo rm a post-installation for h ardware sensors readin g in Linux. a. Insert ASM 7.0 CDROM b. Login as root c. Copy lmsensor file # mount /mnt/cdrom # cp /mnt/cdrom/ism/Software/linux/lmsensors.
ASM 7.0 FAQ (Frequently Asked Questions) 3 0 o f 3 0 Acer Confidential This SMBus driver cannot be re-ins talled after the ins tallation of ASM 7 Agent of Windows . Please refer to erratum #45 of ASM 7.0 Technical Update for more detail. The workaround is to install t he ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) 3 1 o f 3 1 Acer Confidential b. Install patch for SMBus driver. c. Install ASM 7.0 Agent. Uninstallation 1. How do I uninstall ASM 7.0 build 100 in Linux? ANSWER: Please follow the instructions to uninsta ll ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) 3 2 o f 3 2 Acer Confidential # mount /mnt/cdrom # cd /mnt/cdrom/ism/Software # ./uninstall 4. How do I uninstall ASM 7.0 build 200 L (or later) in Linux? ANSWER: Please follow the instructions to uninstall ASM 7.
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If you already are a holder of Acer 7, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Acer 7.
However, one of the most important roles played by the user manual is to help in solving problems with Acer 7. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Acer 7 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
