Instruction/ maintenance manual of the product My Cloud DL2100 Western Digital
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WD My Cloud User Manual • WD My Cloud DL2100 • WD My Cloud DL4100 • WD My Cloud EX2100 • WD My Cloud EX4100 ™.
WD Service and Support Should you encounter any problem, please give us an opportunity to address it bef ore ret ur n in g t h is product. Most technical support questions can be answer ed through our knowledge base or email support service at http://support.
Registering Y our WD Product Register your WD product to get the latest update s and special of fers. Y ou can easily register your drive online at http://register .
i WD MY CLOUD USER MANUAL T able of Contents WD Service and Su pport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Registering You r WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii 1 Important User Informat ion .
ii WD MY CLOUD USER MANUAL 8 Backing Up and Retrieving Files . . . . . . . . . . . . . . . 47 About Backup s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Managing a U SB Device and USB Ba ckups . . . . . . . . . . .
iii WD MY CLOUD USER MANUAL 14 Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Appendix A: WD My Cloud Quick User Guide . . . . . . . . . . . . . . 104 Appendix B: Safe Mode Firmware U pdate Proced ures . . . . . . . 108 Appendix C: WD My Cloud Action Ico ns .
1 IMPORTANT USER INFORMAT ION 1 WD MY CLOUD USER MANUAL Important User Information Important Safety Instructions Recording Y our WD Pr oduct Information Important Safety Instructions This device is designed and manufactured to assur e personal safety .
IMPORTANT USER INFORMAT ION 2 WD MY CLOUD USER MANUAL Recor ding Y our WD Product Information Remember to write down the following WD pr od uct information, which is used for setup and technical support. Y our WD product information is found on the label on the back of the device.
2 PRODUCT OVERVIEW 3 WD MY CLOUD USER MANUAL Pr oduct Overview Package Contents Requirements Product Components Pre-installation Instructions Handling Precautions Package Contents WD My Cloud .
PRODUCT OVERVIEW 4 WD MY CLOUD USER MANUAL Internet Broadband Internet connection is requir ed for initial setup and software downloads, as well as for remote access and mobile apps. Pr oduct Components 2-Bay Front V iew (WD My Cloud DL2100 & WD My Cloud EX2100) Power button Drive Bay Doors Drive L EDs Copy USB button USB 3.
PRODUCT OVERVIEW 5 WD MY CLOUD USER MANUAL 2-Bay Back View Kensington ® Security Slot Reset button USB 3.0 port Ethernet ports External D C in Power Ports* Ethernet Activity LED Ethernet Link LED.
PRODUCT OVERVIEW 6 WD MY CLOUD USER MANUAL 4-Bay Front V iew (WD My Cloud DL4100 & WD My Cloud EX4100) Power button Drive Bay Doors Drive LE Ds Copy USB button USB 3.0 port Scroll buttons LCD Display 4-Bay Back View Kensington ® Security Slot Reset button USB 2.
Component Icon Description Ethern et port Connects the device to a local net work. USB 2.0 port Connects to a USB hard drive for ad ditional storag e. This port is only available on 4-bay My Cloud devices. USB 3.0 port Connects to a USB hard drive for ad ditional storag e.
PRODUCT OVERVIEW 8 WD MY CLOUD USER MANUAL Back Panel Ether net (Network) LEDs The following table describes the network and activity LEDs: Note: Looking at the Etherne t port, the LED on t he top right is the Activity LED, and the one on th e bottom right is the Link LED.
GETTING STARTED 9 WD MY CLOUD USER MANUAL Getting Started 3 Preparing your Device for Use Setting Up your Device Accessing Content It’ s easy to set up the WD My Cloud Person al Cloud Storage device -- just unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue.
GETTING STARTED 10 WD MY CLOUD USER MANUAL Physically Connecting your Device 2 1 4 3 Follow the steps below to connect the WD My Cloud Personal Cloud Storage device to a home or small of fice network.
GETTING STARTED 11 WD MY CLOUD USER MANUAL Setting Up your Device Use the following steps to set up your de vice using your web br owser (for br owser requir ements, see “W eb Browsers” on page 3 ).
GETTING STARTED 12 WD MY CLOUD USER MANUAL 5. Click Cont inue . The Getting Started screen appears. 6. Enter a password in both the Password and Confirm Passwor d fields. If you do not wish to create a passwor d at this time, leave both fields blank.
GETTING STARTED 13 WD MY CLOUD USER MANUAL 9. Click Next . The next final Getting Started screen appears: The screen provides thr ee links to importan t pr ocesses, which are discussed in later chapters: Upload Content: See “Accessing Content” on page 13 .
GETTING STARTED 14 WD MY CLOUD USER MANUAL Mapping the Public Folder (Windows) T o map the WD My Cloud Public folder for quick access in the futur e: 1. In W indows Explor er , under Network, click the WD My Cloud device (see “Appendix D: WD My Cloud Device URLs and Names” on page 111 for a list of device na mes) .
4 THE DASHB OARD AT A GLANCE 15 WD MY CLOUD USER MANUAL The Dashboar d at a Glance Launching the Dashboard The Dashboard Home Page Information Icons Navigation Icons Viewing Device Status and Maki.
THE DASHB OARD AT A GLANCE 16 WD MY CLOUD USER MANUAL A web br owser or Windows Explorer Using Device Name : 1. Enter the name of your WD My Cloud device in the br owser’ s address field (se.
THE DASHB OARD AT A GLANCE 17 WD MY CLOUD USER MANUAL The Dashboar d Home Page The WD My Cloud Home page has an information bar at the top right, a navigation icon bar across the page, and an instant overview of th e status of the device’ s main functions with links for updating settings.
THE DASHB OARD AT A GLANCE 18 WD MY CLOUD USER MANUAL Information Icons The Information Icons, at the top of the page, provide quick access to: Attached USB device(s) Device alerts Online Help and Support User information.
THE DASHB OARD AT A GLANCE 19 WD MY CLOUD USER MANUAL V iewing Device Status and Making Updates on the Home Page The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks. Backups Crea te backups to: • A USB drive.
THE DASHB OARD AT A GLANCE 20 WD MY CLOUD USER MANUAL Capacity The Capacity panel displays the amount of storage remaining on your WD My Cloud device and how the storage is allocated. Note: Storage alloc ation informat ion only appears when the Clou d Services option is ON.
THE DASHB OARD AT A GLANCE 21 WD MY CLOUD USER MANUAL Firmware The Firmware section displays the curr ent firmware version loaded on your WD My Cloud device.
THE DASHB OARD AT A GLANCE 22 WD MY CLOUD USER MANUAL Memory : Click the right arrow to view Memory activity . Click Back to re turn to the Device Activity pane. Click Close to return to the Home page. Network : Click the right arrow to view the network activity .
THE DASHB OARD AT A GLANCE 23 WD MY CLOUD USER MANUAL Cloud Devices The Cloud Devices panel displays the number of cloud and smart devices currently accessing the WD My Cloud device remotely . 1. T o add cloud access for a user , click the plus sign ( + ) in the lower right of the panel.
THE DASHB OARD AT A GLANCE 24 WD MY CLOUD USER MANUAL 1. T o add a user , click the plus ( + ) sign in the lower right of the panel. Note: When you en ter the email add ress on the Add User screen, a new cloud access accou nt is created.
THE DASHB OARD AT A GLANCE 25 WD MY CLOUD USER MANUAL Managing Alerts Alerts display system messages containing pert inent information about the status of your WD My Cloud device.
THE DASHB OARD AT A GLANCE 26 WD MY CLOUD USER MANUAL Dismissing an Alert 1. Click the Alert icon in the upper right corner of the screen. 2. Select the delete icon next to the alert you’d like to dismiss. 3. T o dismiss all alerts, click Vi ew A ll , then Dismiss All .
THE DASHB OARD AT A GLANCE 27 WD MY CLOUD USER MANUAL Creating and Saving a System Report 1. In the Cr eate and Save System Report section, click Create and Save . This saves the file to your computer . 2. If desired, email the r eport to WD T echnical Support.
THE DASHB OARD AT A GLANCE 28 WD MY CLOUD USER MANUAL Common T asks The next few chapters step you through the pr ocedur es for configuring and using the WD My Cloud device. The following table pr ov ides shortcuts to instructions for some common tasks.
5 MANAGING USERS AND GROUPS 29 WD MY CLOUD USER MANUAL Managing Users and Gr oups About Users About Groups About Users The Administrator , normally the device owner , is the person in char ge of setting up the device. As the WD My Cloud device owner , yo u have a special user account (admin) that provides you wi th admin privileges.
MANAGING USERS AND GROUPS 30 WD MY CLOUD USER MANUAL Adding a Single User The Admin adds user accounts and sets the parameters of the shares that a user can access. Use the following steps to add a single user account. Note: Y ou can add up to 51 2 users to your device.
MANAGING USERS AND GROUPS 31 WD MY CLOUD USER MANUAL Import Users : Allows you to import a list of us ers into the device. Continue to “ Import Mult iple Users ” on page 31 .
MANAGING USERS AND GROUPS 32 WD MY CLOUD USER MANUAL Updating a User Passwor d When viewing details about a user , the Admin can add or change the user’ s password (no password is the default setting). Use the following steps to update a user password.
MANAGING USERS AND GROUPS 33 WD MY CLOUD USER MANUAL When a user quota is set prior to the user joining a gr oup and a gr oup is assigned: - If the user quota is more than the gr oup quota, the individual user‘s quota is automatically reduced to the gr oup quota amount.
MANAGING USERS AND GROUPS 34 WD MY CLOUD USER MANUAL About Gr oups A group al lows easier management of multiple users. The permissions and privileges you assign to group accounts determine the actions that can be taken by that group. V iewing Groups 1.
MANAGING USERS AND GROUPS 35 WD MY CLOUD USER MANUAL Assigning Shar e Access to Groups Once a group account is cr eated, you can assign access to the various shares on your WD My Cloud device using the following steps. 1. On the Set Up Groups scr een, select the gr oup for which you’d like to assign a share.
MANAGING USERS AND GROUPS 36 WD MY CLOUD USER MANUAL Removing a Gr oup Use the following steps to delete a group fr om the WD My Cloud device. Note: User accounts are returned t o their individual settings when a g roup to which they belonged is deleted.
6 MANAGING SHARES 37 WD MY CLOUD USER MANUAL Managing Shar es About Shares About Shar es A share is an ar ea on the WD My Cloud device for storing files (similar to a folder or directory). A share can be public so that all users can access the contents, or private to limit access to selected users.
MANAGING SHARES 38 WD MY CLOUD USER MANUAL 2. Click a share to display its pr ofile and shar e access information. Note: Y ou can only config ure pe rmissions if a sh are is private. Public shares always have read/write acce ss and are grayed out.
MANAGING SHARES 39 WD MY CLOUD USER MANUAL Making a Shar e Private If you decide there is a r eason to limit access to a public shar e, use the following steps to convert it to a private share. 1. On the Set Up Shares scr een, select the shar e you’d like to make private.
MANAGING SHARES 40 WD MY CLOUD USER MANUAL WD Quick View The WD Quick Vie w app is a Wi ndows / Mac ap plication that allows you to perform My Clou d functions quickly . Y ou can download th e WD Quick View and learn mor e about the application from the online Learning Center at http://wd.
7 ACCESSING Y OUR CLOUD REMOTE LY 41 WD MY CLOUD USER MANUAL Accessing Y our Cloud Remotely Enabling Cloud Access for the WD My Cloud Device Configuring Cloud Access for a User Access Y our Files .
ACCESSING Y OUR CLOUD REMOTE LY 42 WD MY CLOUD USER MANUAL 4. On the Update WDMyCloud Login dialog, enter the user’ s email address. This email address is used to send the user confirmati on information and inst ructions on setting up and activating a password for cloud access.
ACCESSING Y OUR CLOUD REMOTE LY 43 WD MY CLOUD USER MANUAL Installing the WD My Cloud Mobile App 1. Download the WD My Cloud mobile app from the Appl e App Store, Google Play stor e, or Amazon Appstore fo r Android, an d instal l it on your mobile device.
ACCESSING Y OUR CLOUD REMOTE LY 44 WD MY CLOUD USER MANUAL 6. T ap your device to display its shar e(s): 7. T ap a shar e to display its subfolders.
ACCESSING Y OUR CLOUD REMOTE LY 45 WD MY CLOUD USER MANUAL 4. Ta p Connect Now . 5. Select one of the following WD Photos device connection options: Found in Network : If the mobile device is connect ed by W i-Fi to the same Local Area Network (LAN) as the WD My Cloud device: - Ta p next to WDMyCloud .
ACCESSING Y OUR CLOUD REMOTE LY 46 WD MY CLOUD USER MANUAL 6. T ap your WD My Cloud device to view your album(s), then tap an album to display the photos contained within it . Note: If you have problems in stalling WD Photos, visit http://wd.com/se tup/ wdphotos .
8 BACKIN G UP AND RETR IEVING FI LES 47 WD MY CLOUD USER MANUAL Backing Up and Retrieving Files About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Viewing Backup D.
BACKIN G UP AND RETR IEVING FI LES 48 WD MY CLOUD USER MANUAL The WD My Cloud device supports the following formats for externally attached USB drives: F A T32 NTFS (read and write capability) HFS+J WARNING! Mounting or ejecting a US B dr ive while performing an NFS or AFP file transfer will interrupt the file transfer process.
BACKIN G UP AND RETR IEVING FI LES 49 WD MY CLOUD USER MANUAL 5. Click Create . 6. In the USB Backup Jobs ar ea, click the Start Backup icon to begin your backup.
BACKIN G UP AND RETR IEVING FI LES 50 WD MY CLOUD USER MANUAL Remote Backups This option allows you to back up your WD My Cloud device to another WD My Cloud device. Before you pr oceed with a r emote backup, ensur e the following: Y ou have a remote WD My Cloud device to back up this device to.
BACKIN G UP AND RETR IEVING FI LES 51 WD MY CLOUD USER MANUAL 4. Click Create . 5. In the USB Backup Jobs ar ea, click the Start Backup icon to begin your backup. The progr ess of the backup appears in the USB Backup Jobs area. Recovering a Remote Backup Use the following steps to recover the data yo u saved on your r emote server .
BACKIN G UP AND RETR IEVING FI LES 52 WD MY CLOUD USER MANUAL 4. Click Cr eate . Y our job appears in the Inter nal B ackup Queue and will begin backing up at the indicated time.
BACKIN G UP AND RETR IEVING FI LES 53 WD MY CLOUD USER MANUAL Cloud Backups WD My Cloud device uses the following cl oud services to create r emote backups: ElephantDrive : ElephantDrive is a cloud backup service that provides secur e and automatic backups to your files remotely .
BACKIN G UP AND RETR IEVING FI LES 54 WD MY CLOUD USER MANUAL Backing Up with ElephantDrive Once you’ve enabled ElephantDrive, use the following steps to create a cloud backup. 1. On the navigation bar , click Backups to display the Backups scr een.
BACKIN G UP AND RETR IEVING FI LES 55 WD MY CLOUD USER MANUAL 9. In the Local Path field, enter a path fo r your backup on your WD My Cloud server . Click Browse to br owse to a location for your backup on the device. (Example V olume_1/backup) 10.
BACKIN G UP AND RETR IEVING FI LES 56 WD MY CLOUD USER MANUAL 3. Click Camera Back ups , if not already selected. 4. Ensure that the Connected Camera(s) ar ea identifies your camera.
9 9 MANAGING STORAGE ON WD MY CLOUD 57 WD MY CLOUD USER MANUAL Managing Storage on WD My Cloud About Storage RAID Storage Disk Status iSCSI Storage V olume Virtualization About Storage The Storage page allows you to configur e the st orage within your device and view the status and capacity of its disks.
MANAGING STORAGE ON WD MY CLOUD 58 WD MY CLOUD USER MANUAL V iewing the Current RAID Mode Use the following steps to view the RAID mode currently used on your device. 1. On the Navigation bar , click Sto rage to display the Storage screen. 2. Click RAID , if not alr eady selected.
MANAGING STORAGE ON WD MY CLOUD 59 WD MY CLOUD USER MANUAL 6. Select the Storage option you’d like to use, then select the Switch to <Storage Mode> check box and click Next . A drive self-test is performed. 7. Once the test is complete, review the status of your har d drives and click Next .
MANAGING STORAGE ON WD MY CLOUD 60 WD MY CLOUD USER MANUAL Disk Status The Disk Status screen identifies the health of the disk drives as well as the status and information on each drive used in your WD My Cloud device.
MANAGING STORAGE ON WD MY CLOUD 61 WD MY CLOUD USER MANUAL iSCSI Storage Internet SCSI (iSCSI) is an ind ustry standard developed to enable transmission of iSCSI block storage commands and data over an existing IP network by usin g the TCP/IP protocol.
MANAGING STORAGE ON WD MY CLOUD 62 WD MY CLOUD USER MANUAL 5. Click Next . If you’d like to assign security for your target, click CHAP . - Enter an existing User Name and Password, then confirm the Password. 6. Click Save . Y our new iSCSI target is created and displays in the iSCSI T arget List.
MANAGING STORAGE ON WD MY CLOUD 63 WD MY CLOUD USER MANUAL Deleting an iSCSI T ar get Use the following steps to delete an iSCSI target. 1. On the Storage page, click iSCSI . 2. Under iSCSI T arget list, click De tails next to the target you’d like to delete.
MANAGING STORAGE ON WD MY CLOUD 64 WD MY CLOUD USER MANUAL Connecting a Virtualized V olume to a T ar get Use the following steps to connect a virtualized volume on your device. 1. On the Storage page, click V olume V irtualization , if not already selected.
10 MANAGING APPS ON WD MY CLOUD 65 WD MY CLOUD USER MANUAL Managing Apps on WD My Cloud About Apps Managing Apps About Apps Apps are small, self-contained pr ograms used to enhance the existing functions of your device or service. The WD My Cloud device pr ovid es various apps that allow you to use your device more pr oductively .
MANAGING APPS ON WD MY CLOUD 66 WD MY CLOUD USER MANUAL Adding an App Use the following steps to add an app to your WD My Cloud device. 1. On the Navigation bar , click Apps to display the Apps screen. 2. Click the Add an App icon in the lower left side of the scr een.
11 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 67 WD MY CLOUD USER MANUAL Playing/Str eaming V ideos, Photos, & Music Media Servers Media St orage Enabling DLNA and iT unes Accessing Y our M.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 68 WD MY CLOUD USER MANUAL Media T ypes Supported Audio files Video files Image Files 3GP AAC AC3 AIF ASF FLAC LPCM M4A M4B MP1 MP2 MP3 MP4 MP A OGG W.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 69 WD MY CLOUD USER MANUAL Media T ypes Supported by iT unes Note: iT unes 10.4 or later only supports mu sic files. See Knowledge Base Answer ID 8412 for additional infor mation on iT unes-supported versions.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 70 WD MY CLOUD USER MANUAL Enabling iT unes 1. On the Navigation bar , click Settings and then click Media in the left panel. 1. In the iT unes area, iT unes field, click the toggle button to enable iT unes (if not already enabled).
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 71 WD MY CLOUD USER MANUAL Adding Media Content to the Folders 1. Open Windows Explorer or Mac Finder . Windows Explorer Mac Finder 2. Navigate to the Shared Music folder on your WD My Cloud device, then copy your music files to the Shared Music folder .
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 72 WD MY CLOUD USER MANUAL WD Media Players Y ou can connect the various WD TV and WD Media Players to your home network for access to media content stored in a network dr ive such as the WD My Cloud device.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 73 WD MY CLOUD USER MANUAL Str eaming Media in iT unes iT unes is enabled by default in the dashboard. See “Enabling iT unes” on page 70 for more information on configuring iT unes. 1. Launch iT unes on your computer .
12 CONFIGURING SETTINGS 74 WD MY CLOUD USER MANUAL Configuring Settings General Network Media Utilities Notifications Firmware Update The Settings option on the Navigation bar al lows the Administrator to view and customize the WD My Cloud device’ s system, network, media, utilities, notifications, and firmwar e settings.
CONFIGURING SETTINGS 75 WD MY CLOUD USER MANUAL Accessing the General Scr een On the Navigation bar , click Settings . The General page appears..
CONFIGURING SETTINGS 76 WD MY CLOUD USER MANUAL Device Pr ofile 1. In the Device Profile section of the General page, view or modify the following settings: Device Name Enter a unique name for your device to identify it on the network. The device name ca n be up to 1 5 characters long and canno t include special char acters (e.
CONFIGURING SETTINGS 77 WD MY CLOUD USER MANUAL 1. In the Language & Clock section, you can view or modify the following settings Language From the dr op-down list, selec t the language you ’d like to display on your WD M y Cloud device web pages.
CONFIGURING SETTINGS 78 WD MY CLOUD USER MANUAL 3. Click Configure to change the type of connect ion you use for your cloud access. On the Cloud Access Connection Options screen, ther e ar e three access options: Auto : Auto uses UPnP (Universal Plug and Play) to attempt to open ports on your router .
CONFIGURING SETTINGS 79 WD MY CLOUD USER MANUAL Ener gy Saver The Energy Saver fields allow you to reduce the energy requir ed to run your WD My Cloud device. Use the following informat ion to configur e the energy saving options on your WD My Cloud device.
CONFIGURING SETTINGS 80 WD MY CLOUD USER MANUAL Mac Backups This section of the General screen enables or disables Time Machine backups of Mac computers. Important: Y ou must set a passwor d for your Admin account in or der to re store your Time Machine backups.
CONFIGURING SETTINGS 81 WD MY CLOUD USER MANUAL Services This section of the General screen enables or disables the Recycle service available on your WD My Cloud device. Clearing your Recycle Bin Use the following steps to clear your device’ s Recycle Bin.
CONFIGURING SETTINGS 82 WD MY CLOUD USER MANUAL Network The Network screen displays the device’ s MAC and IP addr esses and allows you to set network options such as FTP access, remote servers, and workgroups.
CONFIGURING SETTINGS 83 WD MY CLOUD USER MANUAL Network Profile The Network Profile section of the Network scr een displays network information for the WD My Cloud device. The Network Profile section displays the followi ng information: Status The current status of Inter net connectivity .
CONFIGURING SETTINGS 84 WD MY CLOUD USER MANUAL Y ou can review or update the following fields: IPv4 Network Mode By default, the network mod e is set to DH CP , which means the WD My Cloud device automa tically gets the IP addr ess and other settings from your network.
CONFIGURING SETTINGS 85 WD MY CLOUD USER MANUAL Jumbo Frames Jumbo frames ar e large IP fram es used to incr ease performa nce over supported networks. Sele ct the Jumbo Fr ame for your net work from the pull-down men u, then click Save . Note: All devices on yo ur network (e.
CONFIGURING SETTINGS 86 WD MY CLOUD USER MANUAL Web DAV Se rv ic e Select th is option to enable W eb Distributed Author ing and V e rsioning (WebDA V) service for your n etwork.
CONFIGURING SETTINGS 87 WD MY CLOUD USER MANUAL Network UPS An Uninterruptible Power Supply (UPS) is a de vice that works off of a battery and keeps devices that are connected to the UPS port running, for at least a short time, if the main power source goes out.
CONFIGURING SETTINGS 88 WD MY CLOUD USER MANUAL Local Master Browser The Local Master Br owser feature allows you to collect and r ecord r esour ce and/or service information across multiple subnets. T o enable/disable the Local Master Br owser , click the toggle button.
CONFIGURING SETTINGS 89 WD MY CLOUD USER MANUAL LL TD This enables/disables the Link Layer T opology Discovery (LL TD) pr otocol. Select this option to enable LL TD on your network for enha nced network discovery and diagnostics on Microsoft Windows machines.
CONFIGURING SETTINGS 90 WD MY CLOUD USER MANUAL Adding Port Forwarding Services 1. Click Ad d to add port forwar ding service( s) to your WD My Cloud device. 2. On the Port Forwarding Settings scr een, click either Select the default service scan or Customize a port forwar ding service , and then click Next .
91 WD MY CLOUD USER MANUAL Utilities On the Utilities page, you can test the WD My Cloud device and get diagnostic information, restor e the device to factory defaults, r eboot or shut down the device, and import or export a configuration file. T o access the Utilities screen, click the Settings icon and then click Utilities in the left pane.
92 WD MY CLOUD USER MANUAL System Diagnostics Run system diagnostic tests if you are having pr oblems with your device. Y ou can also view your system logs, and enable extended logging for your diagnostics.
93 WD MY CLOUD USER MANUAL Flash System LED The Flash System LED option flashes the device Power LED. This option is useful when you need to identify a specific device when yo u have more than one WD My Cloud device. Click the toggle button to turn on flash system LED.
94 WD MY CLOUD USER MANUAL System Configuration The system configuration area allows you to save a configuration file or import an existing configuration file. This is useful if you perfor m a system r estor e and want to maintain your current configurations.
95 WD MY CLOUD USER MANUAL Scan Disk The Scan Disk area allows you to scan your device’ s hard disks for any err ors. Scanning Y our Disk Use the following steps to run a disk scan on your WD My Cloud device. 1. In the Scan Disk area, select the volume you’d like to scan fr om the drop-down menu.
96 WD MY CLOUD USER MANUAL ISO Mounting Mounting an ISO file located on your network sh ares pr ovides file-level access to the file and folder content of the ISO file to users with access to the network share. Creating an ISO Image An ISO image is a file that is an exact copy of an existing file system.
97 WD MY CLOUD USER MANUAL 6. Complete the following fiel ds: Enable Media Serving : T o enable Media Serving for the ISO Shar e, click the toggle button. FTP Access : T o enable FTP Access for the ISO Share, click the toggle button. W ebDA V Access : T o enable WebDA V Access for the ISO Share, click the toggle button.
98 WD MY CLOUD USER MANUAL Notifications The WD My Cloud device provides notifications about various events, such as firmwar e updates, the success of firmware installations, and system shutdowns.
99 WD MY CLOUD USER MANUAL 9. Click OK and then check your email for a validation email. Enabling SMS Notifications Note: Check with yo ur SMS service provider to ob tain their requirements for sending SMS messages. Cert ain carrie rs may require you to send SMS/text messages by email.
100 WD MY CLOUD USER MANUAL Firmwar e Update The Firmware Update page allows you to set up the device to update the My Cloud firmwar e automatically or to manually check for an u pdate file. The current version number and the date of last update of the firmwar e also display on this screen.
101 WD MY CLOUD USER MANUAL A vailable Updates Y ou can check for available updates at any time in the Available Updates area. This ar ea also displays the current version of the firmwar e and indicates when the last firmwar e update was made. Checking for Updates 1.
10 14 REGULATORY INFORMATION 102 WD MY CLOUD USER MANUAL Regulatory Information Regulatory Compliance Regulatory Compliance Federal Communications Commission (FCC) Class B Information Operation of this device is subject to the following two condition s: 1.
REGULATORY INFORMATION 103 WD MY CLOUD USER MANUAL CE Compliance for Eur ope V erified to comply with EN55022 for RF emission; EN-55024 for Gen eric Immunity , as applicable; and EN-60950 for Safety . GS Mark (Germany only) Machine noise - r egulation 3.
15 APPENDICES 104 WD MY CLOUD USER MANUAL Appendices Appendix A: WD My Cloud Quick Use r Guide Appendix B: Safe Mode Firmware Update Pr ocedures Appendix C: WD My Cloud Action Icons Appendix D: WD.
APPENDICES 105 WD MY CLOUD USER MANUAL The Dashboar d Home Page The WD My Cloud Home page has an information bar at the top right, a navigation icon bar across the page, an instant overview of the stat us of the device’ s main functions and links for updating settings.
APPENDICES 106 WD MY CLOUD USER MANUAL Built-in apps to make your device more pr oductive Capacity The Capacity panel displays the amount of fr ee storage left on your WD My Cloud device. Quick Status Note: Appears for users not the a dministrator .
APPENDICES 107 WD MY CLOUD USER MANUAL W eb File V iewer The Web File Viewer page pr ovides access to the various files contained the My Cloud device for which you have access. On this scr een you can see and manage files on the device. Apps The Apps page provides access to the various apps available for your use on the WD My Cloud device.
APPENDICES 108 WD MY CLOUD USER MANUAL Appendix B: Safe Mode Firmwar e Update Pr ocedur es If you see the following screen, use the steps out lined below to recover your server fr om safe mode. Note: Before performing the se steps, dow nload WD My Cloud firmware from the WD support websit e ( http://s upport.
APPENDICES 109 WD MY CLOUD USER MANUAL Appendix C: WD My Cloud Action Icons Icon Button Name Actions Add App Select this option to add an app to your My Cloud device. Add Group Select this optio n to open the Add a Group dialog and add a group to your device.
APPENDICES 110 WD MY CLOUD USER MANUAL My Cloud Dashboa rd Desktop Icon Click this icon to open the My Cloud Dashboar d. Read Only Acce ss Provides the user /group account with read only access to the selecte d share. The user/group memb er can view the share but ca n't update it.
APPENDICES 111 WD MY CLOUD USER MANUAL Appendix D: WD My Cloud Device URLs and Names Device URL Use the device URL to access your device from a web br owser . Note: If you changes your de vice name at any time, the URL also change to the new name If your device name is.
APPENDICES 112 WD MY CLOUD USER MANUAL Appendix E: Cr eating a User Import File The User Import file is designed to quickly enter multiple users into your device. Provided below is the file format used to import your user information and examples of how each field works.
APPENDICES 113 WD MY CLOUD USER MANUAL Sample User Import File Joe/password/test/Public:SmartWare :TimeMachineBackup/ Public:SmartWare:TimeMachineBackup /Test/0:0:0:0/ Anne/yellow!/anne////0:0:0:0.
INDEX 114 WD MY CLOUD USER MANUAL Index A about apps 65 backups 47 cameral backups 55 disk status 60 DLNA 72 internal backups 51 iSCSI 61 media servers 67 shares 37 Volume Virtualization 63 WD Media P.
INDEX 115 WD MY CLOUD USER MANUAL connecting a USB drive 47 a Virtualized Volume to a target 64 WD My Cloud device 10 contacting WD Technical Support ii creating a USB backup 48 a Virtualized Volume 6.
INDEX 116 WD MY CLOUD USER MANUAL Active Directory settings 88 cloud access 77 distributed file system settings 88 Energy Saver 79 language and clock settings 76 Local Master Browser 88 Mac.
INDEX 117 WD MY CLOUD USER MANUAL logging off of your device 27 M Mac creating an alias for shared drive 14 managing alerts 25 apps 65 USB backups 47 users 29 manual updates 101 manually adding an app.
INDEX 118 WD MY CLOUD USER MANUAL assigning user 33 assigning users to 32 user 32 R RAID mode 58 RAID Storage about 57 types 57 rebooting the device 27 , 94 recording WD product information 2 recoveri.
INDEX 119 WD MY CLOUD USER MANUAL managing 47 USB drive connecting 47 User settings 29 viewing list of 29 user adding a single 30 adding multiple 30 assigning quotas 33 quotas 32 user import file crea.
INDEX 120 WD MY CLOUD USER MANUAL Windows mapping a public folder 14 Windows Services 87 workgroups 87.
Information furnished by WD is believe d to be accurate and r eliable; however , no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implicati on or otherwise under any patent or patent rights of WD.
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