Instruction/ maintenance manual of the product GCA70-248 Vertical Communications
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DSU II Digital Expandable Systems Non-LCD Speakerphone Station User’s Guide This publication supports both Impact and Impact SCS LCD Speakerphones GCA70–248.
This User ’s Guide is for the following system : DSU II Digital Expandable Systems This user ’ s guide applies to the following telephone models: • Impact 8124S-** Rev . A and later . • Impact 81 12S-** Rev . A and later . • Impact 81 12N-** Rev .
About This Book This user ’ s guide serves as both an introduction for new speakerphone users and a reference for experienced users. Introduction The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone .
NOTE : Throughout this book, all references to fixed buttons (keypad, DSS/BLF , SPEAKER , HOLD , etc...) are printed in upper case, italic type; for example, “ PRESS INTERCOM .
Contents 1 Getting Started ..................1 Setting Up Y our Station ..............1 Understanding the Basic Functions ........6 Y our Station’ s Buttons ...............8 Y our Station’ s Display Lights ...........1 0 Supported T elephone Models .
4 Advanced Call Handling ............3 1 W aiting for a Line (Queuing) ...........3 1 Call T ransferring .................3 2 Conferencing ...................3 4 Call Forwarding ..................3 6 Call Parking ....................3 8 Account Codes .
B Glossary .....................6 9 C Speakerphone Characteristics .........7 7 Index .......................7 9 Non-LCD Speakerphone Station User’s Guide v GCA70-248 Contents.
Notes Contents GCA70-248 vi Non-LCD Speakerphone Station User’s Guide.
Getting Started Welcome Congratulations and thank you for using a Comdial telephone! Y our digital station is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.
Positioning Y our Station Y ou should adjust the position of the station on your desk or table to suit your indi - vidual needs and, if applicable, maximize the performance of the sound activated features. When using a speakerphone, the microphone and loudspeaker are farther from you than when you use a handset.
Setting a Personal Ringing T one Y ou can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together , each user chooses a different personal ring tone. · To select one of the ring tones, proceed as follows: 1.
· To set the speaker and handset loudness levels, 1. PRESS INTERCOM button. 2. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in speaker volume that you desire. 3. LIFT handset. 4. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in handset volume that you desire.
· To dial an outside number manually, 1. PRESS INTERCOM . 2. DIAL 9 OR other line button to select line (See Line Gr oups in the system specific Advanced Features chapters for more infor - mation on selecting an outside line). 3. LISTEN for dial tone.
Understanding the Basic Functions Y our station provides many versatile features for your use. These features are explained in terms of what they allow you to do.
Non-LCD Speakerphone Station User’s Guide 7 GCA70-248 Getting Started 12 3 4 7 8 0 # 9 5 6 QZ ABC DEF MNO WXY GHI PRS TUV OPER JKL TRNS/CNF HOLD TAP INTERCOM R Dialpad Line Buttons, DSS Buttons, Pro.
Y our Station’s Buttons Hold Button ( HOLD ) · Places a line or intercom call on hold. · Stores pauses in number sequences during programming. · If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing).
T ap Button ( TA P ) · Recalls dial tone or generates a hookflash. · Retrieves held calls or last call placed on hold. Transfer/Conference Button ( TRNS/CONF ) · Transfers calls.
Y our Station’s Display Lights The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button): · Steady red = station is in use.
Next to INTERCOM button: · Steady green or red = you are using your intercom. · Fluttering red = an LCD message is set on your telephone for others to receive when calling. · Flashing orange = someone is calling your extension or a call is being transferred to you.
Supported T elephone Models This user ’ s guide covers five different telephone models. The overall operation of each of the telephones is very similar . There are, however , several differences that are summarized in the following table. Models Exceptions Non-speakerphone Models (81 12N and 8212N) • No speakerphone capability .
Answering Calls Answering Outside Calls A call that rings on an outside line sounds long, single-tone bursts and lights the line status light. If the installer enabled ringing line preference at your .
Answering Intercom Calls An intercom call is a call between two system stations. If a speakerphone, your station will receive intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone followed by the caller ’ s voice heard on the speaker .
Do Not Disturb Condition The Do Not Disturb feature keeps calls from ringing at your station and makes your station appear to be busy to intercom calls. NOTE : For instructions on pr ogramming a dedicated DO NOT DISTURB button at your station, see the Featur e Buttons section of page 49.
Holding Calls Y ou can place a call on hold and retrieve it later . W ith a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line. · To place a call on hold, 1. PRESS HOLD .
· If a held line is recalling, choose one of the following: 1. PRESS HOLD (station button) to place the call on hold at your station and restart hold timer 2. PRESS line button (with flashing orange light) OR PRESS TA P to retrieve the call. Directed Hold The installer can add a directed station hold feature to your telephone.
Call Pickup The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations. Group Call Pickup The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.
· To monitor another telephone, 1. OBSER VE the BLF light indications next to the Direct Station Select ( DSS/BLF ) button: • Off = Station is idle • Flashing (if enabled) = Station has an incoming call • On = Station is busy · To call an idle monitored station or to answer one that is ringing, 1.
Receiving Subdued Off-Hook V oice Announcements (SOHV A) Handling an Incoming SOHV A SOHV A allows an intercom caller to break into your call by making an announce - ment through your handset receiver . The distant party that you are currently talking to cannot hear the announcement made by the SOHV A caller .
V oice Announce Blocking If your system installer makes V oice Announce Blocking available, you can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook V oice Announcements (SOHV A) and generates a tone in response to attempted SOHV As.
Notes Answering Calls GCA70-248 22 Non-LCD Speakerphone Station User’s Guide.
Making Calls Making Outside Calls Y ou can manually dial a number over any telephone line you select. Or , if the installer assigned a prime line or the idle line preference feature, your station auto - matically selects a line for use when you lift the handset.
Making Intercom Calls There are two methods for making intercom calls. One method causes the called telephone to ring (tone-first). The other method causes your voice to sound out at the called telephone (voice-first). Y our installer can set the system to deliver either tone-first or voice-first calling.
Automatic Dialing Automatic dialing provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. There are two types of speed dial numbers: (1) num.
Redialing Redial - Last-Dialed Number The system temporarily saves the first 16 digits of the last manually dialed number for your redial use—if the last number you called is busy or is not answering, you can redial it once or initiate repeated redialing.
Redial Programming (Storing Numbers) Y ou can permanently store a number at any programmable button location that does not currently have a number or feature associated with it. (For programming of a SA VED NUMBER REDIAL button at your station, refer to Feature Buttons section on page 49.
Camping On Options Busy or Idle Station, Automatic Callback If the telephone you have called on the intercom line is busy or rings with no answer , you can have the system ring your telephone when the called station becomes idle (if it was busy) or when there is any activity initiated at that telephone (if it rang with no answer before).
· To camp on when you hear a busy signal, 1. MAKE intercom call AND HEAR busy signal. 2. DIAL *01 . 3. Remain on line awaiting a reply . 4. The called party will hear a short tone burst. They can either place their current call on hold or hang it up and then answer your call.
Paging Y our system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit. · If your system provides an external paging unit, 1.
Advanced Call Handling Waiting for a Line (Queuing) If all the lines in a line group are busy , you can place your telephone in a queue to await an idle line in the line group. · To queue for a line group, 1. PRESS INTERCOM . 2. DIAL line group access code (9 , 81 , 82 , 83) .
Call Transferring Screened Call Transfers Y ou can answer a call at your station and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer .
Unscreened Call Transfers Y ou can answer a call at your station and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscr eened transfer . · To transfer an unscreened call to another system telephone, 1.
Conferencing Creating a Conference Call When the system joins your telephone together with several other telephones on the same call, the effect is called conferencing. Y ou can make conference calls that involve up to five parties, including you as the originating party , in any combination of outside lines and intercom parties.
Unsupervised Conference Calls If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other . This is known as an unsupervised confer ence call.
Call Forwarding Forwarding a Call Y ou can forward calls that normally ring at your telephone to another telephone for answering. Y ou can forward just your prime line and intercom calls or you can forward any calls that ring at your telephone. · To forward intercom and prime line calls to another telephone, 1.
Call Forward Outside System (CFOS) The Call Forward Outside System (CFOS) feature gives you the ability to forward line calls to a remote location outside the system. CFOS remains in effect in the event of a loss of power or a system reset. · To activate the CFOS feature, 1.
Call Parking Y ou can place a call on hold in the system so that it can be answered from any station that does not have a line appearance for the call. Y ou accomplish this by placing the call in one of nine park orbits, where the call remains until it is answered.
· To re-park a park recall and restart the park timer, 1. ANSWER/RETRIEVE call. 2. PRESS INTERCOM AND DIAL * and park code (the call will then be placed back in its original park orbit and will remain there until it is answered or until it recalls again).
Account Codes If the installer has arranged your system for account code entry , your display may prompt you to enter an account code after answering a call. NOTE : For instructions on pr ogramming a dedicated ACCOUNT CODE button at your station, see the Featur e Buttons section of page 49.
Nonverbal Messaging Station-T o-Station Message Delivery When you call another telephone and receive no answer , you may leave a reminder that you have called.
LCD Message Delivery Y ou can set system-supplied messages to be received or displayed by a calling LCD speakerphone. · To turn message on, 1. PRESS INTERCOM .
LCD Message List (Write attendant supplied messages here.) Dial Code Message 5 6 7 8 9 Assist Button Message Delivery If you have preprogrammed an ASSIST button on your telephone, you can use it to send a message to your supervisor , asking for assistance while you are on a call.
Message Waiting Light and Messaging If your telephone is designated as a central message desk by the system or has message wait originate ability , you can turn on the message waiting light of any other telephone in the system. · To turn on the message waiting light at an idle telephone, 1.
Programming DSS Numbers Storing another station at a DSS/BLF programmable location on your telephone allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and conveniently .
Autodial And Speed Dial Numbers Automatic dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. Y ou can store numbers for speed dialing at any program - mable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers.
NOTE : Y ou may need a pause between numbers to compensate for differ ences in r esponse time between your system and the host system (ask your atten - dant about this).
Speed Dial Numbers, Features or DSS Locations (Programmable Buttons) 11 3 21 4 31 5 41 6 51 7 61 8 71 9 82 0 92 1 10 22 11 2 3 12 24 As you program numbers, fill in the identification strips on your telephone as well as these tables.
Feature Buttons If you find that you are using certain miscellaneous features often, access buttons for these features may make operation easier . Some examples of common feature buttons include: · Account Code Button —allows you to enter an account code for call record purposes.
Special Purpose Feature Buttons Response Message Button This program lets you set up a button to be used for making a non-verbal response to a SOHV A or an intercom call. The response appears in the display of the calling station. · To assign a button for nonverbal response: 1.
· To program a SOHVA button, 1. PRESS INTERCOM AND DIAL **1 . 2. PRESS desired programmable button. 3. DIAL 8 . 4. PRESS SPEAKER to end programming. Group Listening Button Group listening allows othe.
Assist Button W ith this feature you can program an ASSIST button on your telephone that will let you send a message to an LCD station. · To program an assist button, 1. PRESS INTERCOM AND DIAL **1 . 2. PRESS programmable button you want as ASSIST button.
Other Advanced Features Line Groups Some systems have telephone lines arranged into line groups that are made available at the telephone instead of individual lines.
V olume Control Setting Current V olume Level The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer , the speaker , the handset, the headset, back - ground music, and the group listening mode.
NOTE : When the call ends, the system r esets the loudness of all futur e calls to the pr ogrammed (default) setting. For instructions in setting your sta - tion’ s default volume, see Default V olume Control section in the system spe - cific Advanced Featur es chapter .
Default V olume Control When you change the loudness, that change remains in effect until you change it again (referred to as default setting). · Set the speaker, headset, handset, or group listening loudness for all future calls using the following steps: 1.
Background Music (not available on 81 12N or 8212N) If the telephone system supplies background music, you can turn it on at your station while it is on-hook and idle. The system automatically turns background music off during calls and voice announcements.
Tracker Paging System The optional T racker paging system allows you to send and receive messages on T racker Pagers assigned to station extension numbers. The Tracker system will also park calls in orbit for retrieval by the paged party . · To enable a Tracker Pager at your station, 1.
· To park a call and have Pager—Tracker tell someone to retrieve the call, 1. ANSWER call AND PRESS TRNS/CONF . 2. DIAL Extension. 3. PRESS programmed TRACK button OR DIAL #01 .
Automatic Set Relocation If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.
Data Interface Unit The Data Interface Unit, or DIU, is an optional external device that may be part of your system installation. It provides connections for both your telephone and an IST device such as a standard single-line telephone, a F AX machine, a data modem, a cordless telephone, or an answering machine.
DSS/BLF Console Operation The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone.
Accessing The DSS/BLF Console Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity . The four buttons at the bottom of each console allow you to select which button level is currently active.
Notes Other Advanced Features GCA70-248 64 Non-LCD Speakerphone Station User’s Guide.
Feature Access Codes This quick reference guide provides you with a list of the feature dialing codes used on the Impact digital telephone system. Feature Enable Code Disable Code Account Codes INTERC.
Feature Enable Code Disable Code Call Park, Retrieve Orbit 1-9 INTERCOM + # + orbit code ( 91 to 99 ) Call Pickup, Directed INTERCOM + *4 + extension number Call Pickup, Group INTERCOM + #4 Call W ait.
Feature Enable Code Disable Code Night Answer INTERCOM + 80 Operator INTERCOM + 0 Paging, Zones 1-3 INTERCOM + 84 to 86 Paging, All-Call INTERCOM + 87 Paging, External INTERCOM + 89 Paging, Meet-Me Pa.
Feature Enable Code Disable Code T racker Pager INTERCOM + *06 INTERCOM + #06 T racker Pager—Send T racker Page INTERCOM + #01 T oll Restriction Override INTERCOM + **6 V oice Announce Block INTERCO.
Glossary A Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category , or special grouping, for call accounting purposes. All-Call Paging Paging through the intercoms of all stations in the system.
B Block Programming T o eliminate the need to program each station individually , programmers can assign features or functions to groups of stations. Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones.
D Data Interface Unit (DIU) This optional unit provides connections for your standard multiline digital telephone and Industry Standard T elephone (IST) device such as a F AX machine or answering machine. Departmental Station Operation The operation of stations that are organized into departments.
E E&M Tie Lines In telephony , a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes. Exclusive Hold Only the telephone placing the call on hold can retrieve it. Executive Override Breaking into a conversation at a busy called telephone.
L Last Number Redialing Automatically dialing the last number dialed. LCD Liquid crystal display; the alphanumeric display of several Comdial Digital T elephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access.
P Paging This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones, if any , a station can page over . Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted.
Screened Call T ransfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another . Service Observing Class of service programming option allows users to enter an in-progress call in an unannounced muted mode to monitor the call.
T racker Pager The T racker optional pager system allows you to send and receive messages to T racker pagers assigned to station extension numbers. TRNS/CONF A fixed feature button that allows you to transfer outside calls and set up confer - ence calls.
Speakerphone Characteristics When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be enhanced.
· Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.
Index A Answering Calls intercom calls, 14 outside calls, 13 Automatic Dialing, 25 Automatic Set Relocation, 60 B Busy Lamp Field (BLF) Light location, 6 ,, 7 ,, 9 ,, 1 1 Button Locations, 6 ,, 7 ,, 9.
H Handset, setting volume, 54 Headset setting the volume, 55 Hold Button functions, 8 location, 6 ,, 7 ,, 9 ,, 1 1 meaning of associated light, 1 1 Holding Calls basic instructions, 16 using exclusive.
T T AP Button function, 9 location, 6 ,, 7 ,, 9 ,, 1 1 T ransfer/Conference Button function, 9 location, 6 ,, 7 ,, 9 ,, 1 1 T ransferring Calls screened transfers, 32 unscreened transfers, 33 TRNS/CNF.
Notes 82 Non-LCD Speakerphone Station User’s Guide Index GCA70-248.
This manual has been developed by Comdial Corpora - tion (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
GCA70-248.10 07/00 Printed in U.S.A..
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