Instruction/ maintenance manual of the product PRO80 Ultratec
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USING Y OUR SUPERPRINT PR O80 LV D Interrupt Caps Lock Shift Ctrl Program Shift Enter Back Space @ ! ~ $ #^ %* &) (+ _ 2 1 ` 4 36 58 70 9= - Q W E R T Y U I O P : ' ; > <? .
Ultratec , Inc . 450 Science Driv e Madison, WI 53711 (608) 238-5400 (V oice/TTY) F ax: (608) 238-3008 Email: ser vice@ultratec .com www .ultratec .com First Edition J uly 2002 First Printing © 2002 Ultratec , Inc . and T urbo Code are registered trademarks of Ultratec, Inc.
T ABLE OF CONTENTS Contents i Safety Instructions iv CHAPTER 1 Intr oduction 1 Featur es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Ov er view of the Superprint Pr o80 L VD . . . . . . . . . . . . . . .4 Special Function Buttons .
CHAPTER 6 Using the Dir ector y 33 Sa ving a New T elephone Number . . . . . . . . . . . . . . . . . .33 Editing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Printing a Dir ector y Entr y . . . . . . . . . . . . . . . . . . .
CHAPTER 12 Car e & Repair 61 Batter y Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Clearing All Memor y . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Resetting the Superprint Pr o80 L VD . . . . . . . . . .
General Pr ecautions ● SA VE THESE INSTRUCTIONS! ● Read and understand all instructions. ● Follow all warnings and instructions on the Superprint Pro80 L VD.
FEA TURES Special Function Buttons The Superprint Pro80 L VD has 12 specially designed buttons that let you use common functions quickly and easily . The labels on top of the buttons tell you which function it performs. T o use one of these functions, just press the appropriate button.
Caller ID If you have this optional service, you can view identification information about callers on the Superprint Pro80 L VD display . A record of calls, including hang-up calls, is saved in your TTY while you are away . Y ou can later review this record.
Memory W ith 32K of built-in memory, your TTY can store conversations, hundreds of memos and up to 99 telephone numbers. Special Printing Options These features include your choice of four print sizes (normal, bold, wide or lar ge) and the ability to print specific blocks of memory .
O VER VIEW OF THE SUPERPRINT PR O80 LV D 4 • INTRODUCTION Interrupt Caps Lock Shift Ctrl Program Shift Enter Back Space @ ! ~ $ #^ %* &) (+ _ 2 1 ` 4 36 58 70 9= - Q W E R T Y U I O P : ' ; > <? .
Back Vie w INTRODUCTION • 5 Paper Feed Telephone-Line Jacks AC-Adapter Jack Battery Compartment (underneath).
NAME OR NUM> _ HELLO GA NG...1 <800> 555-1234 Relay Dial Button Relay Place a call through your Relay service. ** DIALING EMERG. NUM ** Emergency Dial Button Emergency Dial the telephone number for an emergency. Press this button... ...to do this.
INTRODUCTION • 7 1 UL TRA TEC PLEASE USE TEXT TELE AA ON 0 NEW MSGS Auto-Answer Button Auto-Answer Turn Auto-Answer on or off. Press this button... .
8 • SETUP CAUTION! ✔ T o avoid damaging your TTY or telephone system, plug the Superprint Pro80 L VD into only a standard telephone line. Do NOT plug the TTY into a digital telephone system. Improper connection may damage the TTY and void your warranty .
CONNECTING PO WER & PHONE LINE 1. If you are setting up a new Superprint Pro80 L VD for the first time, pull the plastic tab out of the battery compartment and gently pull the printer guard out of the printer compartment. 2. Plug the AC adapter into an electrical outlet.
Determining T elephone Line T ype The Superprint Pro80 L VD requires a standard (analog) telephone line with either pulse or tone (also called touchtone) dialing. Some businesses use digital telephone systems. T o use the TTY in these businesses, some modifications to the telephone line are required.
Step 3 Step 2 Step 1 Step 4 Step 5 2. W ith the paper coming off the bottom of the roll, facing the back of the Superprint Pro80 L VD, feed the edge of the paper into the slot on the back until it stops. 3. T urn the Superprint Pro80 L VD on, then press the key several times until the rollers grab the paper and feed it through the printer .
SETTING THE D A TE & TIME 12 • SETUP Wh y ar e Date & Time impor tant? Date and time are printed and saved at the beginning of each Conversation and Auto-Answer message. It gives you a record of when a call was placed or received. Y ou can view and print the date and time by holding down the key and pressing .
PLACING A CALL C ALLING & ANSWERING CHAPTER 3 CALLING & ANSWERING • 13 Dial a Number that Y ou T ype 1. Make sure the Superprint Pro80 L VD is on. The Power light should be lit. 2. Press the button. NAME OR NUM> is displayed. Dial Y ou ha v e thr ee options with the Dial button: ✔ T ype the number of the person you are calling.
6. When the other person answers the call, his or her Greeting is displayed on your TTY . T ype a reply to continue your conversation. 14 • CALLING & ANSWERING 7. When your conversation is over , press . The screen is blank. Y ou can also hold down the key and press the button.
4. Press to dial the number . DIALING... is displayed followed by the telephone number . Enter CALLING & ANSWERING • 15 3. Begin typing the first few letters of the name for the number you want. When you have typed enough letters, the name is displayed.
Redial the Last Number 1. Make sure the Superprint Pro80 L VD is on. The Power light should be lit. 2. Press the button. NAME OR NUM> is displayed. Dial 16 • CALLING & ANSWERING Ho w do I use the Emergency button? See Chapter 4, “Advanced Calling,” on page 27 to learn how to use the Emer gency Dial button.
Automatically Redial a Busy Number When you place a call and reach a telephone that is “busy ,” the Superprint Pro80 LV D lets you automatically redial the number . The Auto Redial function dials the number up to 15 times and notifies you when the other phone rings by flashing the display .
Call Pr ogr ess Signal light The Displa y This is the is... sho ws this... call pr ogr ess... Steadily on (blank) Dial tone (phone line working) Flashing slowly LINE IS RINGING T elephone/TTY ringing Flashing quickly LINE IS BUSY T elephone/TTY busy (regular pattern) Flickering (blank) Person picking up (irregular pattern) handset or speaking.
I need to dial special symbols. In order to dial the pound sign ( # ) or the asterisk symbol ( * ), you must be using tone dialing (see “ Dial Using ” on page 53). These might be used with automated touchtone answering systems or with office telephone systems.
CONVERSA TION ETIQUETTE Below are some procedures, shortcuts and abbreviations that are commonly used in TTY conversations. GA “go ahead.” When you are done typing, type “GA” (or press ) to let the other person know you are done and that they can start typing.
CALLING & ANSWERING • 21 Re viewing Con v ersations 1. T urn on the Superprint Pro80 L VD, the Power light should be lit. 2. Press . The previous conversations are scrolled backwards across the display .
INTERRUPTING Interrupting During a Con v ersation 1. Look for the T urbo Code dot on the display to verify that the TTYs have connected using T urbo Code. This dot looks like a period and is found on the left side of the display . 2. While the other person is typing, press the key .
GREETING AD V ANCED C ALLING CHAPTER 4 AD V ANCED C ALLING • 23 1. The display flashes the message LINE IS RINGING when the Superprint Pro80 LV D receives a call. 2. Press . HELLO GA is sent as your Greeting. The time and date is also displayed at the beginning of every conversation.
THE V OICE ANNOUNCER 1. T urn on the Superprint Pro80 L VD. 2. Press . NAME OR NUM is displayed. 3. T ype or select the number you wish to dial and press . DIALING... followed by the number is displayed. 4. When the other person’ s telephone starts ringing, the Superprint Pro80 L VD Signal light flashes slowly and LINE IS RINGING is displayed.
THE RELA Y V OICE ANNOUNCER Ans w ering a Call with the Rela y V oice Announcer 1. The display flashes the message LINE IS RINGING when the Superprint Pro80 LV D receives a call.
Pr ogramming the Rela y V oice Announcer Phone Number 1. T urn on the Superprint Pro80 L VD, the Power light should be lit. 2. Hold down the key and press . VOICE NUMBER> is displayed. 3. T ype the number that a hearing person can call to reach your local TRS.
EMERGENCY DIAL Calling an Emer gency Number 1. Make sure the Superprint Pro80 L VD is on. The Power light should be lit. 2. Press the button. DIALING EMERG.
RELA Y DIAL WITH E-TURBO This section is for people whose T elecommunications Relay Service (TRS) supports E–T urbo technology . Please refer to the next section, “ Relay Dial (without E-T urbo) ,” if E–T urbo is not available in your area. 28 • CHAPTER TITLE E-T urbo calls ar e mor e streamlined.
Av ailable User Pr eference Settings: D Do not dial thru Z Do not type recordings verbatim V VCO on H HCO on M Male CA F Female CA B Braille A Do not announce Relay X Do not explain Relay C Request ca.
RELA Y DIAL (WITHOUT E-TURBO) 30 • AD V ANCED CALLING Dial thr ough Rela y with one button. When you program the button, you save time whenever you place a call through Relay . W ith one touch, you can automatically dial the Relay Pr ogramming the Rela y Phone Number 1.
Placing a Call Using Rela y Dial 1. Make sure the Superprint Pro80 L VD is on. The Power light should be lit. 2. Press the button. DIALING... is displayed followed by the number of the TRS (T elecommunications Relay Service) that you have programmed for this button.
W AIT FOR RESPONSE 1. When someone asks you to hold during a conversation, hold down the key and the key then press . "WAITING" is displayed. 2. The display flashes when the other person starts typing again. Continue your conversation. TRANSFERRING C ALLS Use the following steps as a guide for transferring calls.
SA VING A NEW MEMO 1. T urn on the Superprint Pro80 L VD. 2. Hold down the key and press . EDIT MEMO> is displayed. 3. T ype a name for your new Memo (8 characters maximum). The name cannot be the same as any other Memo name already stored. 4. Press .
EDITING A MEMO 1. Hold down the key and press . EDIT MEMO> is displayed. 2. Begin typing the first few letters of the name of the Memo you wish to edit. When you have typed enough letters, the whole name is displayed. If you don’ t remember what name is used for the Memo, you can use the keys to look through the list of Memos.
SA VING A NEW TELEPHONE NUMBER 1. Hold down and press . TYPE NAME OR ARROWS is displayed. 2. T ype a new name and press . PHONE NUMBER> _ is displayed with a blinking cursor where you can begin to type the number . A name can be up to 16 characters long including letters, spaces and numbers.
36 • USING THE DIRECT OR Y Y ou can print all of the Directory at once. Hold down the key and press . Press to scroll down. The last five options allow you to print all the items of a particular type (see “ The Printer Button ” on page 54). Printer Program 4.
HO W AUT O-ANSWER W ORKS Y ou can turn on Auto-Answer when you are going to be away from your Superprint Pro80 L VD and unable to answer calls. It will answer the call and record text messages for you. When the Superprint Pro80 L VD answers calls, it sends both the Relay V oice Announcer message and the Auto-Answer memo.
AUT O-ANSWER MEMOR Y The Superprint Pro80 L VD will store approximately 100 short messages. The exact number of messages depends on the amount of space available in shared memory . If the memory does get full, “MESSAGE MEMOR Y FULL” is added to the last entry and the Superprint Pro80 L VD stops saving messages.
3. T o pause at any time while reviewing messages, press the . Then press the again to continue reviewing the messages. 4. T o stop reading messages, press . CLEAR MSGS <NO> is displayed. Go to step 7. 5. When finished, the Superprint Pro80 L VD displays, <END OF MESSAGES> .
1. Hold down the key and press . AA RINGS <2> is displayed. 2. T ype the number of desired rings or “T” for T oll Saver. Y ou can also press the . The number of rings ( <2> through <9> ) or <TS> is displayed. 3. Press to save this setting.
2. Call your Superprint Pro80 L VD from a different TTY . 3. W ait for the Superprint Pro80 L VD to answer the call and send the Auto-Answer message. 4. T ype a slash followed by your password like this: /MYP ASS (your password). 5. Press . The Superprint Pro80 L VD sends all of the Auto-Answer information.
42 • USING AUT O-ANSWER.
ABOUT C ALLER ID If you have subscribed to Caller ID service from your telephone company , you can view the information right on the Superprint Pro80 L VD display .
TURNING ON C ALLER ID Once you have subscribed to Caller ID service, turn on Caller ID to begin displaying and saving Caller ID information. 1. Hold down the key and press the button. CALLER ID <OFF> is displayed. 2. Press the to change the option to <ON> .
Re viewing Caller ID Entries USING CALLER ID • 45 3. The Caller ID information is displayed for eight seconds after the line stops ringing. If you do not pick up the call, 1 NEW CALL is displayed. 1 NEW CALL Pr ess the Caller ID button when Auto-Ans w er is also on.
46 • USING CALLER ID 3. W ith name and number service, you can view the telephone number on a second screen. Then, date and time are on a third screen. Press the to view these screens. 4. Continue to press to scroll backwards through the Caller ID entries.
Caller ID Displa ys The Displa y This is the sho ws this... meaning... TTY ON Caller ID is not on. T o turn it on, hold down the key and press the button. .. LINE IS RINGING .. Incoming call. If Caller ID is on, this is displayed only for the first ring.
48 • USING V OICE C ARR Y O VER.
WHA T IS REQUIRED? Y ou will need: ✔ Superprint Pro80 L VD connected to a telephone (see “ Connecting Power & Phone Line ” on page 9). The person you are calling (or who calls you) will need one of the following: ✔ A telephone if the call is placed through a T elecommunications Relay Service (TRS).
VCO INFORMA TION This section contains answers to frequently asked questions about VCO. How does the T elecommunications Relay Service (TRS) r elay my VCO call? Every state in the U.
HO W T O PLACE A V OICE C ARR Y O VER (VCO) C ALL Using the T elecommunica tions Rela y Ser vice (TRS) If the following is true, use these instructions: The person I am calling does not have a TTY . 1. Press to dial the TRS number (to program this button, see “ Programming the Relay Phone Number ” on page 28).
52 • USING V OICE C ARR Y O VER.
THE OPTIONS BUTT ON Code TTYs communicate with each other using a “language” which is called a “code.” The Superprint Pro80 L VD uses three different communication codes: T urbo Code, Baudot and ASCII (optional). Please see Chapter 11, “ Using Codes ” for more information.
5. Press when the date and time are correct, or press to exit the Options menu without making any changes. T urbo Code ® For this option, it is recommended that you leave the setting as TURBO CODE < ON> . This allows the Superprint Pro80 L VD to use T urbo Code when it connects to another TTY that has this capability .
Auto ID ™ The Auto ID feature alerts a hearing person that you are calling from a TTY . It automatically sends a series of audible tones over the telephone line every few seconds. This helps people like 911 operators quickly recognize a TTY call. The tones are sent if someone picks up your call but no one begins typing.
1. Press . CODE < AUTOMATIC> is displayed. Options 56 • PERSONALIZING GENERAL OPTIONS 2. Press until EDIT PREFIX <NO> is displayed. 3. Press the to change the option to <YES> . 4. Press . DIALING PREFIX > is displayed. 5. T ype the prefix.
4. Press to save this setting and move to the next option in the menu, or press to exit the Options menu without making any changes. Esc Enter PERSONALIZING GENERAL OPTIONS • 57.
THE PRINTER BUTT ON Print Case Usually , what you type is printed in lower case letters and what is typed by the person on the other end of the line is printed in upper case letters. W ith the Print Case option you can also choose to have printing appear in either all upper case or all lower case.
COMMUNIC A TION CODES TTYs communicate with each other using a kind of “language” which is called a “communication protocol” or “code.” The Superprint Pro80 L VD uses three different communication codes: T urbo Code ® , Baudot and ASCII (optional).
Selecting T urbo Lock T o make sure that you are using T urbo Code with a call, you may “lock” your unit in T urbo Code by selecting T urbo Lock: 1. Press . CODE < AUTOMATIC> is displayed. 2. Press the to change the option to <TURBO LOCK> .
5. For each option, you can press the to change the setting. Then, press to save it. The next option will be displayed. 6. Press to exit the ASCII Options at any time. ASCII Options ASCII (ORIGINA TE/ANSWER) Determines which machine is calling and which one is answering.
TR OUBLESHOO TING ASCII C ALLS If you do not receive a clear message during an ASCII call, try: • Changing the parity setting to correct garbled strings of text. • Changing the duplex setting to correct no characters or double characters appearing when you type.
Ordinary care of your Superprint Pro80 L VD includes replacing the printer paper and replacing the batteries. If you have any other problems, you may be able to solve them by reading the T roubleshooting section of this manual. Besides the printer paper and batteries, the Superprint Pro80 L VD has no other user - serviceable parts.
Checking the Batteries Over time, with normal use, the batteries lose their ability to hold a full char ge. T o be sure that the batteries are fully char ged, check them once a month. 1. Unplug the AC adapter . 2. T urn on the Superprint Pro80 L VD for 15 minutes (you can still use it for calls during this time).
Replacing the batteries Replace the batteries every two or three years, or when they run down in less than 15 minutes and exercising them does not help. Use only AA, NiCad r echargeable batteries. NiMH and alkaline rechargeable batteries will damage the Superprint Pro80 L VD if it is plugged in.
CLEARING ALL MEMOR Y Y ou can clear all conversations, memos, Directory entries, and Auto-Answer messages at one time. Follow these steps to clear all memories: 1. Press . CLEAR <CONVERSA TION> is displayed. 2. Press until you see <ALL> . 3.
REP AIR If your Superprint Pro80 L VD is not working, we may be able to help you solve the problem over the telephone. Call Ultratec at the number on the inside front cover . Follow these steps if you need to send the Superprint Pro80 L VD to our repair center: 1.
68 • CARE & REP AIR Some characters are not being sent. Because Baudot code does not support special characters, it does not recognize some of the “shift” characters on the top row of a TTY ( example: @ # $ % ^ & *_<> ).
Ph ysical Dimensions Size - 12.25" x 9.25" x 2.5" W eight - 3.5 lbs. with batteries Pow e r AC adapter - 10VDC, 1500 mA AC adapter is UL/CSA listed The six, AA NiCad rechargeable batteries are user - replaceable. They power the unit for approximately 15 minutes.
FCC information This equipment generates and uses radio frequency energy and if not installed and used properly , that is, in strict accordance with the manufacturer’ s instructions, may cause interference with the radio and television reception.
INDUSTR Y C ANAD A W ARNINGS NO TICE: The Industry Canada Label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate T erminal Equipment T echnical Requirements document(s).
72 • SPECIFICA TIONS.
3-W ay Calling…2, 29 AC adapter…9, 62, 66-67 jack…5, 9 Adapter , see AC adapter Address repair…65 Ultratec…inside front cover Announcer , see V oice Announcer and Relay V oice Announcer Answ.
Relay…28 special requirements…18 tone…10, 53, 67 touchtone…10, 53, 67 troubleshooting…65 Directory adding to…33 clearing…34, 64 dialing from…14 looking up entries in…14 memory for….
Signal Light…4, 18 Signaler…3, 9-10 SK, see Conversation etiquette Special Calling Options…2 Special Function buttons…1, 4, 6, see also specific buttons Sticky Keys…56 TDD…1 T elephone con.
QUICK REFERENCE CONVERSA TION ETIQUETTE Below are some procedures, shortcuts and abbreviations that are commonly used in TTY conversations. GA “go ahead.” When you are done typing, type “GA” (or press ) to let the other person know you are done and that they can start typing.
An important point after buying a device Ultratec PRO80 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Ultratec PRO80 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Ultratec PRO80 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Ultratec PRO80 you will learn all the available features of the product, as well as information on its operation. The information that you get Ultratec PRO80 will certainly help you make a decision on the purchase.
If you already are a holder of Ultratec PRO80, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Ultratec PRO80.
However, one of the most important roles played by the user manual is to help in solving problems with Ultratec PRO80. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Ultratec PRO80 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
