Instruction/ maintenance manual of the product Strata DKT Toshiba
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Digital Solutions Division November 2005 Strata CIX and CTX IPT/DKT T elephone User Guide.
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Strata CIX and CTX IPT/DKT T elephone 11/05 i Contents Introduction Organization .................................. ........................... ........................... ....................... .... ... vii How to Use This Guide.....................
Contents Chapter 2 – The Basics ii Strata CIX and CTX IPT/DKT T elephone 11/05 Spkr Button ............................ .... ..... .... ....................... .... ..... ...................... ..... .... ..... ....... .1 3 Handset .. ..............
Contents Chapter 3 – Advanced Operation Strata CIX and CTX IPT/DKT T elephone 11/05 iii Chapter 3 – Advanced Operation Using Your LCD ........................... ........................... ........................... ....................... .....
Contents Chapter 3 – Advanced Operation iv Strata CIX and CTX IPT/DKT T elephone 11/05 Echo Cancellation .............................. ...................... ........................... ........................... .... 60 Emergency Call ...........
Contents Chapter 4 – IPT20 08-SDL LCD Features Strata CIX and CTX IPT/DKT T elephone 11/05 v Chapter 4 – IPT2008-SDL LCD Features Buttons ................................. ........................... ........................... ...................
Contents Chapter 7 – ADM/DSS Console vi Strata CIX and CTX IPT/DKT T elephone 11/05 To Use a One Touch Button .................... ........................... ........................... ...............115 Setting/Changing a Personal Speed Dial Code .
Strata CIX and CTX IPT/DKT T elephone 11/05 vii Intr oduction This user guide describes how to use the Tosh iba Strata series telephone products with Strata CIX670, CIX200, CIX100, CIX1 00-S, and CTX2.
Introd uction Organization viii Strata CIX and CTX IPT/DKT T elephone 11/05 • Chapter 6 – User Programming explains how to program Flexible Button features, set One T ouch buttons, change Pe rsonal Speed Dial numbers, as well as other user programmable functio ns.
Introd uction How to Use This Guide Strata CIX and CTX IPT/DKT T elephone 11/05 ix How to Use This Guide This guide provides in-depth instructio ns for the IP T1020-SD, IP T2000-series, DKT3000- and DKT2000-series t elephones an d their features.
Introd uction Related Documents/Media x Strata CIX and CTX IPT/DKT T elephone 11/05 Related Documents/Media Note Some documents listed here may appear in different versi ons on the CD-ROM or in print. T o find the most cu rrent version, check the version/date in the Publication Informa tion on the back of the document’ s title page.
Strata CIX and CTX IPT/DKT T elephone 11/05 1 The Grand T our 1 This chapter familiarizes yo u with the Digital Key T ele phones (DKT) and Internet Protocol Telephones (IPTs) for the Stra ta CIX. This includes the IPT2000-series, and DKT3000/DKT3200-series telep hones for the Strata CIX (model numbers appear on the bottom of your telephone).
The Grand T o ur IPT2000-serie s T elephones 2 Strata CIX and CTX IPT/DKT T elephone 11/05 T oshiba LCD telephones provide easy ac cess to frequently-used features.
The Grand T o ur IPT2000-seri es T elephones Strata CIX and CTX IPT/DKT T elephone 11/05 3 Fixed Buttons The fixed buttons on your dial pad enable you to perform stan dard functions quickly and easily . These buttons are described in Chapter 2 – The Basics .
The Grand T o ur IPT2000-serie s T elephones 4 Strata CIX and CTX IPT/DKT T elephone 11/05 Liquid Crystal Display Y our Liquid Crystal Display (LCD) (shown below) shows: • Desk Clock and Cale ndar i.
The Grand T o ur SoftIPT Strata CIX and CTX IPT/DKT T elephone 11/05 5 SoftIPT The SoftIP T is a software phon e client that ru ns on appropriately equipped wireless Pocket PCs with Pocket PC 2003 operating software, as well as on wired or wireless laptops, tablets and desktop PCs with the Microsoft ® W indows XP ® operating software (OS).
The Grand T o ur SoftIPT 6 Strata CIX and CTX IPT/DKT T elephone 11/05 SoftIPT Icons Directory (Folder) – Clicking this icon enables you to access the directory you create using MS Outlook. Refer to “Creating a Directory” on page 27 . Setup (W rench) – Clicking this icon enables you to view and change SoftIP T settings.
Strata CIX and CTX IPT/DKT T elephone 11/05 7 DKT3000/3200-series Telephones The DKT3200-series models that can be connected to a Strata CIX include: • DKT3001/3201 Single-line telephone.
The Grand T o ur DKT3000/3200-ser ies T eleph ones 8 Strata CIX and CTX IPT/DKT T elephone 11/05 DKT3210-SD Telephone.
The Grand T o ur DKT3000/3200-ser ies T elepho nes Strata CIX and CTX IPT/DKT T elephone 11/05 9 DKT3220-SD Telephone Fixed Buttons The fixed buttons on yo ur telephone enable you to perform standard functions quickly and easily . These buttons are described in Chapter 2 – The Basics .
The Grand T o ur DKT3000/3200-ser ies T eleph ones 10 Strata CIX and CTX IPT/DKT T elephone 11/05 Flexib le Buttons All Flexible Buttons must be programmed fo r your telepho ne in system p rogrammi ng and vary for individual teleph ones.
Strata CIX and CTX IPT/DKT T elephone 11/05 11 The Basics 2 This chapter shows you the basic operation of your IP T1020-SD, IP T2000-series, and DKT3000/3200-series teleph ones, unless otherwise noted. Important! The IP Telephones do not wo rk with the Strat a CTX28.
The Basics Impor tant - Read First 12 Strata CIX and CTX IPT/DKT T elephone 11/05 Which Outgoing/Incoming Call Features Do I Ha ve? Check mark here which outgo ing/incoming features yo u have on your system.
Strata CIX and CTX IPT/DKT T elephone 11/05 13 Making a Call There are three ways to originate a call from your IP/digital telephone: Hot Dialing 1. T o make a call using Hot Dialing, dial the number . When you start to dial, th e extension button, Spkr and Mic LEDs light.
The Basics Making a Call 14 Strata CIX and CTX IPT/DKT T elephone 11/05 Dial Directory This feature requires CIX R4.0 software and above for Toshib a DKT3000/32 00 and IPT2000-series 10- and 20-butt on small LC D teleph ones. You can make a call by selecting a name from your tele phone direct ory.
The Basics Answ ering a Call Strata CIX and CTX IPT/DKT T elephone 11/05 15 Ans wering a Call There are several ways to answer a ca ll: Handset If your telephone is pr ogrammed for Ringing Line Pre ference, pick up the ha ndset and the telephone automatically answers the ringing line.
The Basics Message W aiting 16 Strata CIX and CTX IPT/DKT T elephone 11/05 Message W aiting Use your Msg LED/button and LCD to see/retrieve message(s). An extension can receive up to four si multa neous Message W aiting indications and LCD messages. One message is reserved for the Message Ce nter .
The Basics Microphone Strata CIX and CTX IPT/DKT T elephone 11/05 17 T urning On/Off MW LED on Another Extension If you call an extension and it’s busy or there is no answer, you may be able to light that extension’s Message Waiting LED and en able that extensio n to call you back.
The Basics Call T ransfer 18 Strata CIX and CTX IPT/DKT T elephone 11/05 Call T ransf er 1. While on a call, press Cnf/T r n . Y o ur Line LED flashes green an d you hear internal dial tone. 2. Dial the extension where the call will be transferred. Y ou can remain on the line and announce the call or imme diately “blind transfer” the call.
The Basics Call T ransfer Strata CIX and CTX IPT/DKT T elephone 11/05 19 T o perform Call T ransfer Immediate 1. While on a call, press the TRNS Soft Key . The IP T200 8-SDL and DKT3014 /32 14 LCD shows “TRANSFER.” 2. Dial the extension where you wi sh to tran sfer the call.
The Basics Conference Calls 20 Strata CIX and CTX IPT/DKT T elephone 11/05 Conference Calls Y ou can conference together up to eight parties (including your own) - with up to six parties being external network lines. The act ual number of conference parties with acceptable volume levels depe nds on the local and far en d telephone line conditions.
The Basics Conference Calls Strata CIX and CTX IPT/DKT T elephone 11/05 21 Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call.
The Basics Conference Calls 22 Strata CIX and CTX IPT/DKT T elephone 11/05 Conference Ad d/Split/Join/Drop If you initiate a conference with two or more parties, you can add outside caller to the coference; or you and another member of the conference can leave (Split) the conference for a private conv ersation.
The Basics Conference Calls Strata CIX and CTX IPT/DKT T elephone 11/05 23 T o Split from a conference 1. While in a conference call on a DKT3000/ 3200-series ph one, press the SPL T (Split) soft key or Split button. The telephone LCD shows first conference party member .
The Basics Hold 24 Strata CIX and CTX IPT/DKT T elephone 11/05 Hold 1. T o place a call on hold, pres s Ho ld . Y our LCD shows the line on hold. The held Line’ s LED flas hes green while appearances of the line at other stations flash red. • T o return to the held call, press the held Line button.
The Basics V olume Control Strata CIX and CTX IPT/DKT T elephone 11/05 25 Vo l u m e C o n t r o l T o adjust the handset volume Press the Vo l to increas e volume and Vo l to decrease volume during the call. When you hang up, th e volume returns to the default setting.
The Basics Basic SoftIPT Functions 26 Strata CIX and CTX IPT/DKT T elephone 11/05 Basic SoftIPT Functions See Chapter 1 – The Gran d T our , page 5 for an overview of the SoftIP T . Star t the SoftIPT On a PC, double click on the SoftIP T icon on your PC desktop.
The Basics Basic SoftIPT Functions Strata CIX and CTX IPT/DKT T elephone 11/05 27 Switching a Call to Y our Headset Y ou can switch a call from your IP T2010-SD, IP T2020-SD, or DKT3000/3200-series digital telephone to the SoftIP T by placing the call on Hold and using the Call Pickup feature.
The Basics Basic SoftIPT Functions 28 Strata CIX and CTX IPT/DKT T elephone 11/05 Labeling Feature Buttons From the Softphone Setting window , you can change six telephone button labels on a PDA and 10 on a PC. Changing th e label does not change the function.
The Basics Basic SoftIPT Functions Strata CIX and CTX IPT/DKT T elephone 11/05 29 T o change Feature Button Labels on the SoftIP T 1. Click the Setup icon (wrench). 2. From the Softphone Setting window (shown right), type in bu tton labels (eight characters max.
The Basics Basic SoftIPT Functions 30 Strata CIX and CTX IPT/DKT T elephone 11/05.
Strata CIX and CTX IPT/DKT T elephone 11/05 31 Ad v anced Operation 3 This chapter gives you more details about your IP T2000-series and DKT3000/3200 - series telephone’ s advanced functions. Using Y our LCD If your telephone has an LCD, use this se ction to learn more about its functions.
Adv anced Op eration Soft K e ys 32 Strata CIX and CTX IPT/DKT T elephone 11/05 Soft K eys When Soft Keys are on, they replace the functions on the SK1 , SK2 , SK3 and SK4 buttons below the LCD.
Adv anced Op eration Soft K e ys Strata CIX and CTX IPT/DKT T elephone 11/05 33 Soft Ke y Example When the Soft Key prompts appear on th e LCD, the LCD Control Button just below the prompt of fers access to that feature. Here’ s an example of how Soft Keys work.
Adv anced Op eration Soft K e ys 34 Strata CIX and CTX IPT/DKT T elephone 11/05 When the call is answered, you see the screen shown right. TRNS = exit the call and transfer the first party to the second. JOIN = create a conference with yo u and both other parties.
Adv anced Op eration Advisory Messages Strata CIX and CTX IPT/DKT T elephone 11/05 35 Ad visory Messages Advisory messaging enables you to store an informativ e message for LCD telephones that call your telephone. The messages can be up to 16 characters long.
Adv anced Op eration Account Code Calls 36 Strata CIX and CTX IPT/DKT T elephone 11/05 Account Code Calls Account Codes (Forced or V oluntary) can be used for a variety of reasons including billing, tracking, and line restriction applic ations.
Adv anced Op eration Account Code Calls Strata CIX and CTX IPT/DKT T elephone 11/05 37 V oluntar y Account Codes (V erified/Non-V erified) V oluntary Account Codes are optional. They can be entered during a call an d are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option.
Adv anced Op eration Alar m Clock 38 Strata CIX and CTX IPT/DKT T elephone 11/05 Alarm Cloc k This is a FeatureFlex feature that is av ailable when connected to a S trata CIX telephone system. This feature enables yo u to set reminders/notifications on your telephone.
Adv anced Op eration Alarm Notifi cation Button Strata CIX and CTX IPT/DKT T elephone 11/05 39 Alarm Notification Button The Alarm Notificatio n Button must be setup by your System Administrator on your station. When the Alarm Notifi cation button displays Call your System Administrator or Dealer.
Adv anced Op eration A utomatic Callback 40 Strata CIX and CTX IPT/DKT T elephone 11/05 A utomatic Callbac k When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extensi on and no tify you when it becomes idle.
Adv anced Op eration Background Music Strata CIX and CTX IPT/DKT T elephone 11/05 41 Bac kgr ound Music Y ou can set backgr ound music over your tele phone spe aker or over external speakers.
Adv anced Op eration Call Forw ard 42 Strata CIX and CTX IPT/DKT T elephone 11/05 Call Forwar d There are two types of Call Forwarding that you can set. One is System Call Forward (set in system Programming) which automa tically directs calls to a predefined location, such as V oice Mail.
Adv anced Op eration Call Fo rward Strata CIX and CTX IPT/DKT T elephone 11/05 43 Station Call Forwar d Categories Y ou can set Call Forward for the followi ng categories of calls. W ithin these categories, you can use five different types of Call Forward Settings.
Adv anced Op eration Call Forw ard 44 Strata CIX and CTX IPT/DKT T elephone 11/05 • Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your station whenever you are busy , in the DND mode, or after ringing and you do not answer the call within a designated time (s et by you when yo u enable the feature).
Adv anced Op eration Call Fo rward Strata CIX and CTX IPT/DKT T elephone 11/05 45 Call Forward Examples To set your telephone to CF Busy-No An swer to an internal extension number Press your e.
Adv anced Op eration Call Forw ard 46 Strata CIX and CTX IPT/DKT T elephone 11/05 Busy No Answer to an ex t . Press ex t. button + #6041 + dial the dest. ext. no . # (tone) + timer ( 08 ~ 60 ) (tone) Busy No Answ er to outside telephone no. Press e xt.
Adv anced Op eration Call Fo rward Strata CIX and CTX IPT/DKT T elephone 11/05 47 Busy to outside telephone no. Press e xt. butt on + #6022 (tone) + dial the other telephone’s e xt. no . + enter other telephone’ s CF pass code + # + outside line access code + dest.
Adv anced Op eration Call Forw ard 48 Strata CIX and CTX IPT/DKT T elephone 11/05 Call Forwar d - Incoming Line Call - Set for Anoth er Station: Enables you to set f orwarding of incoming line call s f or another telephone within your telephone system All Calls to an ext.
Adv anced Op eration Call Histor y Strata CIX and CTX IPT/DKT T elephone 11/05 49 Call History Incoming calls with Caller ID or ANI info rmation can be optiona lly recorded into a rolling list for the station where the call is ringing.
Adv anced Op eration Call P ark Orbits 50 Strata CIX and CTX IPT/DKT T elephone 11/05 T o park a call 1. While on a call, press Par k in O rb it ..
Adv anced Op eration Call Pickup Strata CIX and CTX IPT/DKT T elephone 11/05 51 Call Pic kup Y ou can pick up a call that is ringing anoth er station ’ s extension, a call placed on hold at another station and other types of calls. When you pic k up an internal call, the calling station and the called st ation displays on your LCD.
Adv anced Op eration Call Pickup 52 Strata CIX and CTX IPT/DKT T elephone 11/05 Notes • The Primary extension number is the di rectory number by wh ich the telep hone set is defined. Other , non-primary extension numbers may also appear on the telephone.
Adv anced Op eration Screen Call Strata CIX and CTX IPT/DKT T elephone 11/05 53 Screen Call This is a FeatureFlex feature and is availa ble only with the S trata CIX. Screen Call enables you to crea te a list using the My Phone Ma nager software unde r FeatureFlex > Screen Call > Edit.
Adv anced Op eration Call W aiting 54 Strata CIX and CTX IPT/DKT T elephone 11/05 T o review , press 1 T o re-record, press 2 T o append, press 3 T o cancel recording, press 4 T o save, press 9 Pressing 9 saves your announcement, then voicemail transfers the call to the extension you entered.
Adv anced Op eration Direct Inward System Access (DISA) Strata CIX and CTX IPT/DKT T elephone 11/05 55 Direct Inwar d System Access (DISA) Outside callers with touch tone telephones ca n call in to lines programmed for Direct Inward System Access (DISA) and dial an exten sion or outgoing line without goi ng through an attendant or operator .
Adv anced Op eration Distinctive Ringing 56 Strata CIX and CTX IPT/DKT T elephone 11/05 Distinctive Ringing T o set distinctive ringing 1. Press #9876 to enter User Programming Mode. 2. Press a Line or extension button. The LED is steady green. 3.
Adv anced Op eration Do Not Disturb Strata CIX and CTX IPT/DKT T elephone 11/05 57 Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, exte rnal and transferred calls do not ring your station and Off-ho ok Call An nounce calls are denied.
Adv anced Op eration Door Lock(s) 58 Strata CIX and CTX IPT/DKT T elephone 11/05 Setting DND f or Another Extension T o activate DND for another extension Enter #6191 (hear Entry T one) + the Primary ex tension of the remote extension + the pass code + # (hear Success T one).
Adv anced Op eration Door Phone(s) Strata CIX and CTX IPT/DKT T elephone 11/05 59 Door Phone(s) Door phones can be used to call phones selected in system progra mming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming).
Adv anced Op eration Echo Cancellation 60 Strata CIX and CTX IPT/DKT T elephone 11/05 T o call/monitor a door phone 1. W ith the handset of f-hook, press an extens ion button. Y ou he ar dial tone and the LED flashes green (in-use). 2. Press #15 (hear three tone bursts), then en ter the door phone numb er (01~24, depending on sy stem size).
Adv anced Op eration Emergency Ringdown Strata CIX and CTX IPT/DKT T elephone 11/05 61 Emer g ency Ringdo wn If a station remains of f-hook for a progra mmable period, it can be automaticall y treated as an Emergency Call and directed to an emer gency des tination.
Adv anced Op eration Off-hook Call Announce 62 Strata CIX and CTX IPT/DKT T elephone 11/05 Off-hook Call Announce Off-hoo k Call Announce (OCA) enabl es you to complete a call to a busy digital telephone. Y our telephone must be programmed to either announce automatically or to announce after you press a button on your dia l pad.
Adv anced Op eration Override Calls Strata CIX and CTX IPT/DKT T elephone 11/05 63 Override Calls The availab le override feature s are: Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting.
Adv anced Op eration Override Calls 64 Strata CIX and CTX IPT/DKT T elephone 11/05 Executive Override Executive Overrid e en ab le s yo u to enter an established conversation. Y o ur telephone can also be programmed to block Executive Override from other telephones.
Adv anced Op eration P aging Strata CIX and CTX IPT/DKT T elephone 11/05 65 Class of Service Override By dialing a Class of Service (COS) Override code, a user can change a station’ s set of privileges to one associated with the overri de code.
Adv anced Op eration P aging 66 Strata CIX and CTX IPT/DKT T elephone 11/05 Answering a P age T o answer a Group P age, lift th e hand set off-hook, dial #5#36 and enter the Page Zone number (01~08, dep ending on your telephone syst em).
Adv anced Op eration Privacy Strata CIX and CTX IPT/DKT T elephone 11/05 67 Priv acy Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to mu ltiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons.
Adv anced Op eration Speed Dial 68 Strata CIX and CTX IPT/DKT T elephone 11/05 Speed Dial Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter c ode. Dial sequences can include telephone numb ers, authorization codes, passwords feature activation codes and pauses.
Adv anced Op eration Storing a System/Station Spe ed Dial Number Strata CIX and CTX IPT/DKT T elephone 11/05 69 Accessing System SD and P er sonal SD Directories Names can be assigned to System and S tatio n (personal) Speed Dial numbers. Thes e directories appear on large screen IP T2008-SDL and DKT30 14/3214-SDL telep hones only .
Adv anced Op eration Storing a System/Station Speed Dial N umber 70 Strata CIX and CTX IPT/DKT T elephone 11/05 IPT2008-SDL Name Storage If you have a IP T2 008-SDL phone, you can store names for Personal SD numbers (see “Storing Personal Speed Dial Names” on page 108 ).
Adv anced Op eration T one/Pulse Dialin g Strata CIX and CTX IPT/DKT T elephone 11/05 71 T one/Pulse Dialing W ith some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses.
Adv anced Op eration Uniform Call Distr ibution 72 Strata CIX and CTX IPT/DKT T elephone 11/05 Uniform Call Distribution Uniform Call Distribution (UCD) provides ACD-like service based on the simplified Distributed Hunt feature.
Adv anced Op eration Uniform Call Distr ibution Strata CIX and CTX IPT/DKT T elephone 11/05 73 agent is in Logout state. Also, Log i n/Lo go ut can be activated by an access code.
Adv anced Op eration V oice Mail Call Monitor 74 Strata CIX and CTX IPT/DKT T elephone 11/05 V oice Mail Call Monitor Important! To see how this feature interacts w ith other FeatureFl ex features, refer to Appendix C – Featur eFlex Interactions .
Adv anced Op eration V oice Mail - Direct T ransf er Strata CIX and CTX IPT/DKT T elephone 11/05 75 V oice Mail - Direct T ransf er The system ena bl es you to transfer a call directly to a voice mailbox without first ringing that person’s telephone.
Adv anced Op eration V oice Mail Soft K eys 76 Strata CIX and CTX IPT/DKT T elephone 11/05 V oice Mail Soft Ke ys This section provides simple definitions of the S tratagy ES (including the S tratagy iES32) V oice Mail Soft Keys.
Adv anced Op eration V oice Mail Soft Ke ys Strata CIX and CTX IPT/DKT T elephone 11/05 77 ALL MSGS Cop y All Messages AM? AM APPEND APND Append recording AU T O C O P Y Set Au tomatic Msg Cop y BA CK.
Adv anced Op eration V oice Mail Soft K eys 78 Strata CIX and CTX IPT/DKT T elephone 11/05 ENABLE/DISABLE Enable/Disab le: • Notification te mplate (toggle) • Automatic copy END TIME Set cop y End.
Adv anced Op eration V oice Mail Soft Ke ys Strata CIX and CTX IPT/DKT T elephone 11/05 79 PREVIOUS Pla y the Pre vious message PREV MENU PREV Return to pre vious menu REC COMMENT COMM Record a list C.
Adv anced Op eration V oice Mail Soft K eys 80 Strata CIX and CTX IPT/DKT T elephone 11/05 SND ALL F AX F AXN Send All F ax (in f older to f ax dev) SND THS F AX F AX1 Send Current F ax (to fax de vic.
Adv anced Op eration Call Record ing Strata CIX and CTX IPT/DKT T elephone 11/05 81 Call Recor ding While on an active call, a station user can record the conversation and store it in a Stratagy voice mailbox. Recordings can also be paused or restarted.
Adv anced Op eration Call Recording 82 Strata CIX and CTX IPT/DKT T elephone 11/05 3. T o stop recording, press Record . The LED turns off and the recording stops. T o resume recording at this point, you need to begin a new recording, see Step 1. Notes The following notes apply to telephone systems that are ne tworked.
Strata CIX and CTX IPT/DKT T elephone 11/05 83 IPT2008-SDL LCD Features 4 This chapter shows how to use the IP T2008- SDL (shown below) large screen display .
IPT2008-SDL LCD Features Buttons 84 Strata CIX and CTX IPT/DKT T elephone 11/05 The IP T2008-SDL telephone is unique in functionality and de sign . This chapter describes its design elements and show s you how this telephone functions. Buttons This telephone has Fixed but tons, Navigatio n buttons, eight flexible buttons and 16 soft key buttons.
IPT2008-SDL LCD Features Idle Displa y Strata CIX and CTX IPT/DKT T elephone 11/05 85 Idle Displa y This screen displays the following (for a picture, see “Directory and Speed Dial Listings” on pa.
IPT2008-SDL LCD Features Idle Display 86 Strata CIX and CTX IPT/DKT T elephone 11/05 Left and Right T ab Soft Ke ys Press the Left and Right tab soft keys to navigate to different operations. Using these soft keys, you can tab left to right from Phone, Conf ig and W eb and vice versa.
IPT2008-SDL LCD Features Director y and Speed Dial Listings Strata CIX and CTX IPT/DKT T elephone 11/05 87 Directory and Speed Dial Listings The directory menu (idle state) is shown below . Direct Station Selection This option displays all named stations in alphabetical order .
IPT2008-SDL LCD Features Director y and Speed Dial Listings 88 Strata CIX and CTX IPT/DKT T elephone 11/05 System Speed Dial and P er sonal Speed Dial Using System Speed Dial and Personal Spee d Dial is very similar to using Direct Station Selection, described above.
IPT2008-SDL LCD Features Director y and Speed Dial Listings Strata CIX and CTX IPT/DKT T elephone 11/05 89 Storing P er sonal Speed Dial Names Y ou can store names with Personal Speed Di al numbers. These names will display as Soft Keys, that can be used for d ialing wi th the Personal SD directory on the IP T2008- SDL telephone.
IPT2008-SDL LCD Features Director y and Speed Dial Listings 90 Strata CIX and CTX IPT/DKT T elephone 11/05 4. Enter the telephone number to be stored. If you normally a dial line access code (such as 9 ) and/or and area code, enter the codes before the telephone number .
IPT2008-SDL LCD Features W eb Access Strata CIX and CTX IPT/DKT T elephone 11/05 91 W eb Access T o access the we b 1. T ab to the W eb display (shown righ t) 2. Press Mic plus 1 3. T o navigate use the “IP T2008-SDL W eb Application Icons” o n pa ge 92 .
IPT2008-SDL LCD Features W eb Access 92 Strata CIX and CTX IPT/DKT T elephone 11/05 T able 10 Dial P ad Alphanumeric Characters Dial Pa d Buttons Number of times to press the dial pad b utton 12345678.
IPT2008-SDL LCD Features Inf o Manager Strata CIX and CTX IPT/DKT T elephone 11/05 93 Inf o Mana g er These applications can be used with the IPT2008-SDL telephone or a PC with a web browser. Info Manager Administrat ion details can be found in the St r at a C IX Pr ogramming Ma nual, V olume 3 – Application and Implementa tion.
IPT2008-SDL LCD Features Info Manager 94 Strata CIX and CTX IPT/DKT T elephone 11/05 Stoc ks From the Options screen, press the Stocks soft key to view a list of stock quotes. Note T o add or remove stock quotes, see “Adding and Removin g Stock Quotes, Company News and W eather” on page 100 .
IPT2008-SDL LCD Features Inf o Manager Strata CIX and CTX IPT/DKT T elephone 11/05 95 W eather 1. From the Options screen, press the W eather soft key to check the weather of a location. The W eather screen showing the cities displays (shown right). 2.
IPT2008-SDL LCD Features Info Manager 96 Strata CIX and CTX IPT/DKT T elephone 11/05 News 1. From the Options screen, press the News soft key to view company news headlines. 2. T o view details pertaining to an item, press the soft key next to the news item.
IPT2008-SDL LCD Features Inf o Manager Strata CIX and CTX IPT/DKT T elephone 11/05 97 Calendar Y ou can select Calendar to view your calend ar on a Microsoft Exchange Server . 1. From the Options screen, select Calendar . The calendar screen displays (shown righ t).
IPT2008-SDL LCD Features Info Manager 98 Strata CIX and CTX IPT/DKT T elephone 11/05 For details on an item, select the corresp onding softkey next to the date on the meeting screen. The Meeting details display (shown below right). For the T elephone to notify you of a Meeting 1.
IPT2008-SDL LCD Features Inf o Manager Strata CIX and CTX IPT/DKT T elephone 11/05 99 Cyc le Select Cycle to cycle through the web applications. ...or 1. From the Options screen, press the Configure soft key . 2. Press Properties soft key . 3. Press the Auto soft key .
IPT2008-SDL LCD Features Info Manager 100 Strata CIX and CTX IPT/DKT T elephone 11/05 Adding and Removing S tock Quotes, Company News and W e ather 1. From Configu re, select Content. The Add/Remove S tock Quote screen displays (shown right). Press the next soft key to Add/Remove We a t h e r .
IPT2008-SDL LCD Features Inf o Manager Strata CIX and CTX IPT/DKT T elephone 11/05 101 Company News Y ou must have administrative privileges t o add or remove news st ories. From the Options screen, se lect Configure > Content > Ne xt. Select Add/Remove.
IPT2008-SDL LCD Features Info Manager 102 Strata CIX and CTX IPT/DKT T elephone 11/05 T o enter the He adline/S tor y 1. Press the right softkey corresponding to Headline. 2. Press # to enter the Alpha mode. 3. Use the letters on the dial pad to enter the headline.
IPT2008-SDL LCD Features Inf o Manager Strata CIX and CTX IPT/DKT T elephone 11/05 103 T o add a W eather destination 1. Complete steps 1~3 above. 2. Press the Add soft key . 3. Select a State (shown right). Use the S or T arrows to scroll to the appropriate location.
IPT2008-SDL LCD Features Info Manager 104 Strata CIX and CTX IPT/DKT T elephone 11/05 T o remove a W eather destination 1. From the Options screen, press the Configure soft key . 2. Press the Content soft key . The first screen is Stock Quote. 3. Press the next soft key .
Strata CIX and CTX IPT/DKT T elephone 11/05 105 DKT3014/3214-SDL LCD Features 5 This chapter shows how to use the DKT 3214-SDL (shown below) large screen directory display an d individual name searches. DKT3214-SDL T e lephone 5908 Msg Mic Redial Spdial Spkr Cnf/Trn Hold Vol FEB 19 MONDAY 12:00 FRED S NO.
DKT3014/3214-SDL LCD Fe atures Director y and Speed Dial Listings 106 Strata CIX and CTX IPT/DKT T elephone 11/05 Directory and Speed Dial Listings The directory menu (idle state) is shown below . Direct Station Selection This option displays all named stations in alphabetical order .
DKT3014/3214-SDL LCD Feature s Director y and Speed Dial Listings Strata CIX and CTX IPT/DKT T elephone 11/05 107 System Speed Dial and P er sonal Speed Dial Using System Speed Dial and Personal Spee d Dial is very similar to using Direct Station Selection, described above.
DKT3014/3214-SDL LCD Fe atures Director y and Speed Dial Listings 108 Strata CIX and CTX IPT/DKT T elephone 11/05 Storing P er sonal Speed Dial Names Y ou can store names with Personal Speed Di al numbers. These names will display as Soft Keys, that can be used for d ialing wi th the Personal SD directory on the IP T2008- SDL telephone.
DKT3014/3214-SDL LCD Feature s Director y and Speed Dial Listings Strata CIX and CTX IPT/DKT T elephone 11/05 109 4. Enter the telephone number to be stored. If you normally a dial line access code (such as 9 ) and/or and area code, enter the codes before the telephone number .
DKT3014/3214-SDL LCD Fe atures Director y and Speed Dial Listings 110 Strata CIX and CTX IPT/DKT T elephone 11/05.
Strata CIX and CTX IPT/DKT T elephone 11/05 111 User Pr ogramming 6 User programming enables you to change your telephone’ s layout/registration and other settings. W ith user programming you can re-define Flexible Buttons to perform other functions.
User Pr ogramming Flexib le Button Codes 112 Strata CIX and CTX IPT/DKT T elephone 11/05 • Call Forward – Users can set the Call Forward (CF) destination and CF-No Answer timer for the CF buttons. • One T ouch – Use rs can set speed dial and custom feature access code sequences for One T ouc h buttons.
User Pr ogramming Flexib le Button Codes Strata CIX and CTX IPT/DKT T elephone 11/05 113 Setting/Changing a Flexib le Button’ s Function 1. Press #9876 to enter User Programming Mode. 2. Press Hold . 3. Press the Flexible Button to set or change. 4.
User Pr ogramming One T ouch Button s 114 Strata CIX and CTX IPT/DKT T elephone 11/05 One T ouc h Buttons One T ouch buttons can be used for storin g fre quently used features or dialed numbers, such as Speed Dial numbers (use Speed Dial Codes to s tor e additional numbers).
User Pr ogramming One T ouch Buttons Strata CIX and CTX IPT/DKT T elephone 11/05 115 Example of Special Character Usa ge T o create a One T ouch for Park and Page under one button, program the followin g sequence unde r the One T ouch button. CNF #33***HOLD FB1 #30 CNF – puts the caller on hold an d gets new dial tone.
User Pr ogramming F eature Codes 116 Strata CIX and CTX IPT/DKT T elephone 11/05 Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see “Call Forward Examples” on page 45 .
User Pr ogramming F eature Codes Strata CIX and CTX IPT/DKT T elephone 11/05 117 All Call P age , Group P age and/or External P age Pick up of page Ext. bu tton + #5#36 + P age Zone No. (01~08) #5#5 + Ext. No . of anoth er phone being pa ged. Call Pickup for calls on Hold Local Pic kup (call held on thi s phone) Ext.
User Pr ogramming F eature Codes 118 Strata CIX and CTX IPT/DKT T elephone 11/05 Retrieve a received MW Ext. bu tton + #408 Activate MW at another Station without Ringing #63 + Ext. no . (where you want to light the MW LED) Cancel MW at another Station without Ringing #64 + Ext.
User Pr ogramming F eature Codes Strata CIX and CTX IPT/DKT T elephone 11/05 119 Speed Di al (Storing a n SD number) Station 2 #66 + nn n + Phone No . 3 + # nnn = 100~199 SD bi n numbers System 2 #66 + nnn + Phone No .
User Pr ogramming LED Indicator Details 120 Strata CIX and CTX IPT/DKT T elephone 11/05 LED Indicator Details Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at va rying rates to indicate call status (see Ta b l e 1 5 ).
Strata CIX and CTX IPT/DKT T elephone 11/05 121 ADM/DSS Console 7 This chapter provides an overview of the following two optional units and describes the features, buttons and associated LEDs. It describes the various models for the following two types of units.
ADM/DSS Console ADM 122 Strata CIX and CTX IPT/DKT T elephone 11/05 ADM Digital add-on Modu les (DADM) can be connecte d to IP T and 3000/320 0-s eries telephones to provide addit ional buttons . Certain models are not interchangeable. The DADM3120/3220 (sh own be low right) works with the DKT3000/3200-series telephones and the IPT10 20-SD.
ADM/DSS Console DSS Console Strata CIX and CTX IPT/DKT T elephone 11/05 123 DSS Console The Direct S tation Selection (DSS) console operates alongside an IP or digital telephone to provide 60 additional buttons. The DKT3000/3200-series teleph ones require a 3000/3200-series DSS.
ADM/DSS Console DSS Console 124 Strata CIX and CTX IPT/DKT T elephone 11/05 Calling a Station T o call a station’ s extension from either a DSS console or a DADM, press the DSS associated with the station. A station call with a DSS button can be made on-hook or of f-hook, and with V oice First or T one signaling.
ADM/DSS Console DSS Console Strata CIX and CTX IPT/DKT T elephone 11/05 125 Call T ransfer with Camp-on Y ou can transfer a call to a busy station from either a DSS console or an DADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red.
ADM/DSS Console DSS Console 126 Strata CIX and CTX IPT/DKT T elephone 11/05 Pa g i n g Y ou can make an announcement page to a group of tele phone sp eakers s elected in system programming with All Call P age on the DSS console. SD (if programmed) on either the DSS console or the DADM can be used for page announcements.
Strata CIX and CTX IPT/DKT T elephone 11/05 127 Centre x Application A Y our system may be equipped with the Centrex Application, wh ich enhances its feature capability when installed behind a Centrex or PBX syst em.
Centrex Application Delay ed Ringing 128 Strata CIX and CTX IPT/DKT T elephone 11/05 Dela yed Ringing Outside line or Centrex lin e(s) can be programmed fo r a 12-second and/or 24 -second ring delay at stations to permit alternate answering cond itions.
Strata CIX and CTX IPT/DKT T elephone 11/05 129 Button Labels B All Flexible Buttons must be programmed fo r your telepho ne in system p rogrammi ng and vary for individual teleph ones. If a button does n ot appear on your display or telephone keystrip label, see your Syst em Administrator fo r button assignments.
Button Labels Delay ed Ringing 130 Strata CIX and CTX IPT/DKT T elephone 11/05 Call F rwd No Answ er Call Forward-No Answer – Press to forward cal ls to another station or voice mail device when your station is not answered after 8~60 seconds (set at your station).
Button Labels Delay ed Ringing Strata CIX and CTX IPT/DKT T elephone 11/05 131 Privac y Release Privacy Release — Press to release pri vacy on common outside line b uttons, enabling other station users to enter your con versati ons on those b uttons.
Button Labels Delay ed Ringing 132 Strata CIX and CTX IPT/DKT T elephone 11/05.
Strata CIX and CTX IPT/DKT T elephone 11/05 133 FeatureFle x Interactions C The following table shows how the FeatureF lex Applications interact with other FeatureFlex Applications and some CIX features.
FeatureFle x Interactio ns Delay ed Ringing 134 Strata CIX and CTX IPT/DKT T elephone 11/05 Notes: 1. Call Screen and One Number Access (ONA ) should not be assigned to th e same phone.
Strata CIX and CTX IPT/DKT T elephone 11/05 135 Inde x A abandoned call numbers (see Call History), 49 about this book conventions, ix how to use this guide, ix organization, vii related documents, x .
Index D ~ F 136 Strata CIX and CTX IPT/DKT T elephone 11/05 call park, 116 orbits, 49 call pickup, 51 , 113 , 116 held calls, 117 call recording, 81 call transfer, 18 call waiting, 54 , 64 centrex app.
Index G ~ O Strata CIX and CTX IPT/DKT T elephone 11/05 137 G group line button, 11 group pick up, 51 H handset calling, 13 handsfree answerba ck, 15 hold, 24 line hold, 18 , 50 hot dialing, 12 , 13 I.
Index P ~ T 138 Strata CIX and CTX IPT/DKT T elephone 11/05 override access codes, 118 busy, 63 call forward (DSS), 126 class of service, 65 do not disturb, 63 executive, 64 privacy, 65 travelling cla.
Index U ~ W Strata CIX and CTX IPT/DKT T elephone 11/05 139 transfer, 18 travelling class override, 119 two (tandem) CO line connection, 21 U uniform call distribution (UCD), 72 user programming, 111 .
An important point after buying a device Toshiba Strata DKT (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Toshiba Strata DKT yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Toshiba Strata DKT - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Toshiba Strata DKT you will learn all the available features of the product, as well as information on its operation. The information that you get Toshiba Strata DKT will certainly help you make a decision on the purchase.
If you already are a holder of Toshiba Strata DKT, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Toshiba Strata DKT.
However, one of the most important roles played by the user manual is to help in solving problems with Toshiba Strata DKT. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Toshiba Strata DKT along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
