Instruction/ maintenance manual of the product Strata CTX Toshiba
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Telecommunication Systems Division May 2002 Standard T elephone User Guide Digital Business T elephone Systems.
Publ icat ion In forma tion T oshiba Ameri ca I nformat ion Sys tem s, Inc. , T elecommun ica tion Sys t ems Divis i on, rese rves the r ig ht , wit hout p rior n otice , to r evis e this infor mation.
TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ TA I S ” ) T elecommunication Systems Division License Agr eement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULL Y READ THIS LICENSE AGREEMENT .
T oshiba America Information Systems, Inc. T elecommunication Systems Division Limite d W arranty T oshiba Amer ic a Info rmat io n Syst ems, Inc. , ( “ TA I S ” ) warran ts that this voice proces.
Strata CTX Standard T elephone 05/02 i Contents Introduction Organizati on ............................... ........................... .................. ........................... ............ .... i ii Conventions .... ........................... .
Contents Chapte r 2 – Advan ced Operati on ii Strata CTX Standard T e lephone 05/02 Station ............................ ........................... .................. ........................... .................. .. ..... 10 Call Forward Cate gories .
Strata CTX Standard T elephone 05/02 iii Introduction This gui de provide s operati ng instr uctions f or standa rd analog t elephones connecte d to a S trata CTX system.
Introduction Conve ntions iv Strata CTX Standard T e lephone 05/02 Conventi ons Related Documents/Media Note Some document s liste d here may app ear in dif feren t versio ns on the CD-R OM or i n prin t.
Strata CTX Standard T elephone 05/02 1 The Basics 1 This chap ter s hows you the b asic oper ation of your stand ard ana log tele phone. Notes • A repres entative in your comp any is assign ed as the CTX Sy stem Administ rator for the Str ata CTX telephon e syst em.
The Basics Flash 2 Strata CTX Standard T e lephone 05/02 Flash The term “ fl ash ” i s used in a number of feat ure inst ructions . Since many s tandard telepho nes have a )O DVK but ton, this guide assu mes that you have on e. If your standar d tele phone does not ha ve a )O DVK but ton, per form the fol lowing to “ Flash t he hookswitc h.
The Basics Messa ge Wai ting Strata CTX Standard T elephone 05/02 3 Mess age W ait ing A message l ight and/ or inter rupted di al tone i ndicates a message f or your phon e. An extens ion can re ceive up t o four simul taneous Mes sage W aiting indica tions.
The Basics Call T ra nsfer 4 Strata CTX Standard T e lephone 05/02 Call T ran sfer 1. While on a call, press )O DV K . Y ou hear inte rnal dial tone. 2. D ial th e exte ns ion w here th e call w ill be trans ferre d. Y o u can re main o n the l ine and announ ce the call or i mmediately “ blind tr ansfe r ” the call .
The Basics Confe renc e Ca ll s Strata CTX Standard T elephone 05/02 5 Confer ence Call s Y ou can confe rence toge ther up t o eight par ties (i ncluding your own) - wit h up to six partie s being ext ernal ne twork lin es.
The Basics Confere nce Calls 6 Strata CTX Standard T e lephone 05/02 Adding Vo ice Mail to a Co nferen ce The Confer ence Master can add voi ce mail t o a confer ence. This f eature enabl es partic ipants i n a confer ence to li sten to o r leave a voice mail message during one phone call.
Strata CTX Standard T elephone 05/02 7 Advanced Operation 2 This chap ter gi ves you in structi ons on usin g your tel ephone ’ s advanced functions . Account Co de Calls Account Cod es (Forced or V oluntary) can be used for a varie ty of reas ons inclu ding billi ng, tracking, a nd line r estrict ion appli cations.
Advanced Operation Account Code Cal ls 8 Strata CTX Standard T e lephone 05/02 Forced Acc ount Co des Some app lications r equire yo u to enter an Account Code. Thes e Forced Acco unt Codes may be verifie d or non-ve rified, d epending up on the applic ation, but in ei ther case, th e caller must enter a code bef ore proceedi ng.
Advanced Ope rat ion Automat ic Bus y Redia l Strata CTX Standard T elephone 05/02 9 Automati c Busy Redial After re aching a busy outsid e number , you can activ ate Automati c Busy Redial s o that the syst em auto maticall y redials the nu mber at reg ular i nterval s.
Advanced Operation Call F orward 10 Strata CTX Standard T e lephone 05/02 3. When the ca lled sta tion or ou tside li ne becomes i dle, your t elephone rings. 4. Answer within abou t three r ings (5 t o 180 secs., s et in p rogramming) to prevent the callba ck from bei ng cancell ed.
Advanced Ope rat ion Call Fo rwa rd Strata CTX Standard T elephone 05/02 11 Call Forwa rd Categor ies • Call Forward Any Call – Forw ards an y call , whe ther an interna l cal l or inco min g line c all. • Call Forwar d - Incoming Li ne – Forward incoming line cal ls only .
Advanced Operation Call F orward 12 Strata CTX Standard T e lephone 05/02 Call Forwa rd Procedu res The foll owing tabl e contain s Call Forwa rd Button s equences. Y ou ca n do a Call Forward f unction by one, enter ing the but ton seque nce as desc ribed, or two, programmin g a flexi ble butto n to perfo rm the seque nce.
Advanced Ope rat ion Call Fo rwa rd Strata CTX Standard T elephone 05/02 13 Call Forward - Incomi ng Line Calls All Call s Lift hands et , pre ss (T one) + D e st. No . + (T one) Busy Lift hands et , pre ss (T one) + D e st. No . + (T one) No Ans w er Lift hands et , pre ss + Dest.
Advanced Operation Call Pa rk Orbits 14 Strata CTX Standard T e lephone 05/02 Call Park Orbits The Call P ark fe ature ena bles you t o hold a cal l tempora rily in a locatio n other th an your tel ephone.
Advanced Ope rat ion Call Pickup Strata CTX Standard T elephone 05/02 15 Call Pickup Y ou can pi ck up a ca ll th at i s r ing ing anothe r st ati on ’ s extens ion, a call placed on hold at anot her stat ion and oth er typ es of call s. Group Pick up St ations ca n be assign ed in syst em programming to Pickup Groups .
Advanced Operation Call W ai ting 16 Strata CTX Standard T e lephone 05/02 Notes • The Primar y extensi on number is the di rectory number by which the phone s et is defined .
Advanced Ope rat ion Direct Inward System Access Strata CTX Standard T elephone 05/02 17 Direct I nwa rd System Access Outside callers with touch tone ph ones can ca ll in to lines programme d for Dire ct Inward Sys tem Access ( DISA) and di al an exte nsion or ou tgoing li ne without going through an attendant or operat or .
Advanced Operation Door Lo ck(s) 18 Strata CTX Standard T e lephone 05/02 ➤ T o deactivate DND ➤ Press (hear Suc cess T one ). DND mode is de- activated.
Advanced Ope rat ion Door P hone (s) Strata CTX Standard T elephone 05/02 19 Door Pho ne(s) Door phones can be use d to call telephone s select ed in syst em programming. Wh en a door phone calls, yo u hear a distin ctive ri nging tone, one or fi ve times (set in syste m programmin g).
Advanced Operation Emergenc y Ring dow n 20 Strata CTX Standard T e lephone 05/02 ➤ T o call fr om a door phone 1. Press t he door phone butto n and then r elease i t. Y ou hear a di stinct ive ringi ng tone – one or five t imes (set in syste m progra mming).
Advanced Ope rat ion Overri de Call s Strata CTX Standard T elephone 05/02 21 Do Not Disturb Ove rride Do Not Dist urb (DND) Overr ide let s you send a call wait ing tone o r ringin g to a station i n DND mode to indi cate tha t a call is coming in. Y our t elephone ma y be programmed t o block DND Over ride from oth er telep hones.
Advanced Operation Paging 22 Strata CTX Standard T e lephone 05/02 Class of Se rvice Overr i de By diali ng a Class o f Service Over ride code , a user ca n change a s tation ’ s set o f privi leges to one a ssoci ated w i th the overr ide co d e.
Advanced Ope rat ion Paging Strata CTX Standard T elephone 05/02 23 ➤ T o make a Group Pag e ➤ Lift t he handset , press and enter the group number (01~1 6). Answ ering a Page ➤ T o an swer a Group P age, lift the hands et, press and e nter the Group number .
Advanced Operation Privacy 24 Strata CTX Standard T e lephone 05/02 Privacy Privacy contro ls the ab ility of more than o ne person t o use th e same ext ension or outside line at the sa me time. Priv acy appli es to multi ple appea rances of extensio ns, Phantom ext ensio ns, ou tside Lines a nd outs ide Lin e Gro up buttons.
Advanced Ope rat ion Speed D ial Strata CTX Standard T elephone 05/02 25 Make a Call Us ing Spee d Dial 1. T o begin a Speed Dial Call, pre ss . 2. Then, dial the S tation or System Spe ed Dial Number . S tation Sp eed Dial numbers occupy numbe rs 100~ 199.
Advanced Operation Speed Dia l 26 Strata CTX Standard T e lephone 05/02 Long Speed Dial Numbers Speed Dial Numbers are stored s equential ly in memory areas cap able of hol ding 32 digits . If you exc eed 32 digi ts, the e xcess are stored i n the next higher ar ea and consume th e next sequential Sp eed Dial Numbe r .
Advanced Ope rat ion V oice Mail - Direct T ransf er Strata CTX Standard T elephone 05/02 27 V oice Mail - Direct T ransfer The Strat a CTX enabl es you to transfe r a cal l di re ct ly to a voice ma il box witho ut fi rst ringi ng t ha t pe rs on ’ s telephone.
Advanced Operation Featur e Access C odes 28 Strata CTX Standard T e lephone 05/02 Feature Access Codes Enter t he sequence shown in Ta b l e 4 for the par ticular fe ature th at you want to use.
Advanced Ope rat ion Feat ure Ac cess C odes Strata CTX Standard T elephone 05/02 29 Call Forwa rd Any Call - Set for Anot her Station All Cal l Lif t hand set, p ress + ext. n o. + P ass C ode + + Dest. No. + Busy Lif t ha nds et, pr ess + ext. no.
Advanced Operation Featur e Access C odes 30 Strata CTX Standard T e lephone 05/02 On hold - Out si de line Retriev e Lift han ds et, press + Line on ho ld On hold - Dire ct ed Ex t ens ion Retrieve Lift handset , pres s + Ext.
Advanced Ope rat ion Feat ure Ac cess C odes Strata CTX Standard T elephone 05/02 31 Paging Page All Grou ps Page Ind ivi dual Grou ps + Gr oup Num ber Emerge nc y Pag e - Individual Group + Grou p Nu.
Advanced Operation Featur e Access C odes 32 Strata CTX Standard T e lephone 05/02.
Strata CTX Standard T elephone 05/02 33 Index A about th is book conventi ons, iv relate d doc ument s, iv access code s, 28 account code , 28 cal ls, 7 forced acc ount codes ( veri fi ed/non- verifi .
Index E ~ V 34 Strata CTX Standard T e lephone 05/02 E emer genc y cal l, 30 page, 23 emergency ringdo wn, 20 execu tive overr ide, 21 F featur e access c odes, 28 flash , 2 , 30 flash a n outside lin.
An important point after buying a device Toshiba Strata CTX (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Toshiba Strata CTX yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Toshiba Strata CTX - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Toshiba Strata CTX you will learn all the available features of the product, as well as information on its operation. The information that you get Toshiba Strata CTX will certainly help you make a decision on the purchase.
If you already are a holder of Toshiba Strata CTX, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Toshiba Strata CTX.
However, one of the most important roles played by the user manual is to help in solving problems with Toshiba Strata CTX. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Toshiba Strata CTX along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
