Instruction/ maintenance manual of the product Strata CT Toshiba
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November 2001 TOSHIBA Telecommunica tions Division Standard T elephone User Gu ide Issue 2 Digital Business T elephone Solutions.
Publication Informa tion T oshiba Informat ion Systems (UK) Ltd . reserves the right to change any of this info rmation in cl uding, but not limi te d to , product cha ra ct eri stic s and op er ating spec ificatio ns, without pri or not ice.
Strata CT St andard T elephone User Guid e November 2001 i Contents Introduction Organisation .................................................................................................................. ................. iii Action/Response ....
ii Strata CT St andard T elephone User Guide November 2001 Contents Call Pickup ................................................................................................................... ................. 16 Pick up Calls to a Group .........
Strata CT St andard T elephone User Guid e November 2001 iii Introduction This guid e provides inst ructions for opera ting a st andard ton e or ro tary dia l telepho ne for Str ata CT Syst ems.
iv Strata CT St andard T elephone User Guide November 2001 Organis ation Introductio n Conventions Conventions Descript ion Note Elabora tes sp ecific i tems or re feren ces other inform ation. W ithin some tabl es, gen eral note s apply t o the en tire ta ble and numbe red notes apply to sp ecific item s.
Strata CT St andard T elephone User Guid e November 2001 v Introduct ion Relat ed Docu ments /Media Action/Response Related Docume nts/Media Note Some documents lis te d her e may a ppea r in dif feren t versions on the CD-ROM or i n pri nt .
vi Strata CT St andard T elephone User Guide November 2001 Related Docume nts/Media Introduction ♦ Strata CT ACD Agent Use r Guide describ es the ACD a gent feat ure opera tion alo ng with step- by-step procedu res for u sing f eatures. ♦ Strata CT ACD Super visor Guide p rovides i nstruct ion on how to use the ACD supervis or feature s.
Strata CT St andard T elephone User Guid e November 2001 1 Features 1 This chapt er expla ins how to u se the fea tures on y our standa rd tone or rotary d ial tel ephone. Ther e is a Quick Reference section for basic tele phone use, f ollowed by t he featu res in alphabet ical ord er .
2 Strata CT St andard T elephone User Guide November 2001 Before Y ou Begin Features ➤ T o Flash the hoo kswitch Some Exchange line f eatures, suc h as co nferenci ng or behin d PBX operati on requir e “ flashing the Exchange l ine, ” to t hen dial t he PBX featu re access code or ex tension nu mbers.
Strata CT St andard T elephone User Guid e November 2001 3 Features Qu ick Re fere nce Quick Reference Making an Internal Cal l Making an Outside Cal l Making an Outside Cal l Using ISDN If your S trata CT t elephone s ystem has Inte grated Ser vices Dig ital Netwo rking (IS DN) feature s, you can make ca lls us ing this advanced se rvice .
4 Strata CT St andard T elephone User Guide November 2001 Account Code Calls Features Answering Calls Account Code Ca lls Account Code s are used for a variety o f reasons , includi ng billin g, call t racking, a nd line re strict ion applica tions.
Strata CT St andard T elephone User Guid e November 2001 5 Features Account Code Calls Emergency Override of Forced Account Code Dia lling Requirements Forced Acco unt Code requ irements can be bypassed by three emer gency numbers, inc luding 999.
6 Strata CT St andard T elephone User Guide November 2001 Automatic Callback (ACB) Features Automatic Callback (ACB ) After re aching a bu sy stati on or a st ation wit h the Do Not Di sturb (DND) mod e set, you can set Automatic Cal lback (ACB) to have the sys tem call you back when th e called sta tion is no longer busy or in the DND mode.
Strata CT St andard T elephone User Guid e November 2001 7 Features Atte ndant Co nsole Call ing ➤ T o cancel ACB (to busy or DND station) 1. Lift han dset. 2. Press #43 . 3. Hang up. Attendant Console Calling Up to four attendan t consoles can be ins talled per system.
8 Strata CT St andard T elephone User Guide November 2001 Call Forward Features Call Forward Y ou can set you r station t o Call Forwa rd (CF) to another statio n or voice mail for a variety of conditi ons, des cribed in Step 2. ➤ T o s e t Call F orwar d 1.
Strata CT St andard T elephone User Guid e November 2001 9 Features Ca ll Forw a rd ➤ T o cancel Call Forward Call Forward—External This fea ture enables you to for ward new , incoming cal ls to a n umber outsi de of the s ystem. Call Forwa rd- Ext er n al doe s n ot forwar d i nte rnal cal ls or ca ll s t ransfer red t o yo ur t el eph one.
10 Strata CT St andard T elephone User Guide November 2001 Call Forward Features ➤ T o s et Ca ll Forw ard- Exte r nal ➤ T o cancel Call Forward- External ➤ Lift the handset a nd press #670 . 1. Store th e number t hat call s will be St ation Spe ed Dial locatio n.
Strata CT St andard T elephone User Guid e November 2001 11 Features Ca ll Forw a rd Remote Call Forward — External Destinat ion Change If Call Forwar d-E xte rnal mode is set at you r sta ti on, you can change the for war din g dest ination fr om a teleph one outsi de of the syst em.
12 Strata CT St andard T elephone User Guide November 2001 Call Forward Features ➤ T o cancel Call Forward-Exte rnal r emotely ➤ Enter #670 + [PDN] + Remot e Call F orward Secu ri ty Co d e + # .
Strata CT St andard T elephone User Guid e November 2001 13 Features Call Hold Call Hold Y ou can place a call on hold and then make an other call. ➤ T o place a call on hold ➤ T o retur n to the call o n hold ➤ T o put the second call on hold ➤ Flash the hookswitc h or pre ss your reca ll butto n, then p ress #41 .
14 Strata CT St andard T elephone User Guide November 2001 Call Park Orbi ts Features Call Park Orbits The Call Pa rk featur e enables you to hold a cal l temporaril y in an orbit (t he area whe re the ca ll is held). Anyo ne can r etrieve th e call from the o rbit usi ng the same o r a dif feren t stati on.
Strata CT St andard T elephone User Guid e November 2001 15 Features Ca ll Park Orbits ➤ T o r etrieve a Parked ca ll fr om any st ation ➤ T o park a cal l and page an other stat ion 1. Lift th e handset. Y ou hear dial to ne. 2. Press #332 and ent er the Orbit Number tha t you used to pa rk the ca ll.
16 Strata CT St andard T elephone User Guide November 2001 Call Pickup Features Call Pickup Y ou can pick up a call tha t is ringing another st ation, a c all plac ed on hold at another s tation, a nd other types of calls wit h the Call Pickup feature .
Strata CT St andard T elephone User Guid e November 2001 17 Features Call T ransf er with Camp-on ➤ T o pick up a call that is ringing i n another gr oup Call T ransfe r with Camp-o n This fea ture enabl es you to t ransfer an outsi de call to a station t hat is e ither id le or busy .
18 Strata CT St andard T elephone User Guide November 2001 Exchang e Line Queuing Features Exchange Li ne Queuing If all outgoing Exc hange lin es are bus y , the Exchan ge Line Queui ng featur e will ring your tele phone when one is availabl e. ➤ T o set Exch ange Line Queuin g ➤ T o cancel Exchan ge Line Queuing .
Strata CT St andard T elephone User Guid e November 2001 19 Features C onference and T andem C alls Conference an d T andem Calls Standard T ele phones and/or V o ice Mail Auto Attendant Dev ices Stra.
20 Strata CT St andard T elephone User Guide November 2001 Confere nce an d T andem Call s Features Step 2: (Optional) Add More Callers to a Conference or T andem Call Step 3: (Optional) Pick Up a T a.
Strata CT St andard T elephone User Guid e November 2001 21 Features Direct Inw ard Syste m Access (DISA) Direct Inwa rd System A ccess (DISA) Outside c allers wi th tele phones that send Dual- tone M.
22 Strata CT St andard T elephone User Guide November 2001 Direct Inward Sy stem Access (DISA) Features ➤ T o make an outg oing call with DISA 1. From outsi de the system, c all the DISA Exch ange line telephon e number: ___- _____. See t he Sy stem Admi nist ra tor fo r this number .
Strata CT St andard T elephone User Guid e November 2001 23 Features Door Ph ones Door Phones Y ou can call a door phone and monit or the immed iate are a surr ounding th e door p hone.
24 Strata CT St andard T elephone User Guide November 2001 Emergenc y Ringd own/Hotli ne Servic e Features Emergency Ringdown/ Hotline Service The Emer gency Ringdown or Hot line Serv ice feat ure enabl es standar d teleph ones to aut omatical ly ring a de signated extens ion, afte r the ri ngdown ti mer expire s, by going o f f-hook.
Strata CT St andard T elephone User Guid e November 2001 25 Features M essage W ai ting ➤ T o answer a Mes sage W aiting light ➤ T o cancel the Message W aiting light Note If it was vo ice mai l that lit your message waiting LE D, it will a utomatica lly turn off your LED as soon as you re trieve yo ur messa ges.
26 Strata CT St andard T elephone User Guide November 2001 Override Calls Features ➤ T o cancel the message wa iting indi cation on a nother tel ephone Override C alls Busy Overri de enab les you to send a tone to a bu sy station t o indicat e that a call is waiting.
Strata CT St andard T elephone User Guid e November 2001 27 Features Pa ging Annou ncements Executive Override Executiv e Override enable s you to ent er a conve rsat ion. Paging Annou ncements Y ou can make page announcement s to digi tal and el ectroni c telepho ne speaker s and e xternal speakers .
28 Strata CT St andard T elephone User Guide November 2001 Speed Dial Features Speed Dial Speed Dial enabl es you to call a telephone numbe r by dialling a brief acce ss code, instead of havi ng to dial the entire telephone number .
Strata CT St andard T elephone User Guid e November 2001 29 Features T one/V o ice First Signallin g ➤ T o make a cal l with a stati on or syst em speed dial code T one/V oice First Signalling Y our.
30 Strata CT St andard T elephone User Guide November 2001 T one /Voice Firs t Sig nalli ng Features.
Strata CT St andard T elephone User Guid e November 2001 31 Using the T oshiba Stratagy V oice Mail Systems 2 This chapt er expla ins how to p rogram your tel ephone for Call Forwa rd and messa ge retrieva l when using a T oshiba Stratagy V oice Mail System with your Stra ta CT sys tem.
32 Strata CT St andard T elephone User Guide November 2001 Setting Cal l Forward Using the T oshiba Stratagy V oice Mail System s ➤ T o stor e the v oice mail I D code ➤ T o cancel the voice mail .
Strata CT St andard T elephone User Guid e November 2001 33 Using the T oshiba Stratagy V oice Mail Systems V oice M ail Mes sage Retrie val V oice Mail Mess age Retrieval Y ou can progra m your tele phone t o automatical ly retri eve your v oice mai l messages .
34 Strata CT St andard T elephone User Guide November 2001 V oice Mail Mes sage R etrieval Using the T oshiba Strata gy V oice Mail Sys tems.
Strata CT St andard T elephone User Guid e November 2001 35 Access Codes A This appen dix conta ins acces s codes for outside Speed Dial n umbers, Excha nge lines, Paging Gr oup and Paging Zone Codes. Exchange L ine Access Codes Exchange l ines are used when you d ial an out side number .
36 Strata CT St andard T elephone User Guide November 2001 Paging Ac cess Code s Using the T oshiba Stratagy V oice Mail System s ➤ T o access a l ine ➤ Press [PDN] + Exchange Li ne Access Co de Paging Access Co des Y our telephone c an be assi gned to page group(s) .
Strata CT St andard T elephone User Guid e November 2001 37 Using the T oshiba Stratagy V oice Mail Systems Speed Di al Acces s Codes Speed Dial Acce ss Code s The number of statio n and sys tem speed di al numbers availabl e to you de pends on the size of your company ’ s telephone sy stem.
38 Strata CT St andard T elephone User Guide November 2001 Speed Dial Access Code s Using the T oshiba Strata gy V oice Mail Sys tems.
Strata CT St andard T elephone User Guid e November 2001 39 Notes to Users Step 1: Safety Approval T os h iba In format ion S ystem ( U.K. ) Ltd d e clare t hat th e Stra ta CT co mpl ie s with the E E C ’ s L VD direct ive, (Dire ctive No. 73 /23/EEC).
40 Strata CT St andard T elephone User Guide November 2001 Safety App roval Notes to Users Any periphe ral appar atus conn ected to the abov e ports mus t have the same EN60950 classif ication. ie. ♦ SEL V por ts must onl y be connect ed to S EL V type ports.
Strata CT St andard T elephone User Guid e November 2001 41 Notes to Users EMC Compliance ♦ Operatin g temperat ure 0oC to 40 oC ♦ Hum i dity 2 0% to 8 0% 1-5.
42 Strata CT St andard T elephone User Guide November 2001 T ype Approval Notes to Users Step 3: T y pe Approval T os h iba In form at ion S ystem s (UK ), Ltd, (T IU), h ereby decl ares th at the Str.
Strata CT St andard T elephone User Guid e November 2001 43 Notes to Users Network Planning Informa tion Step 4: Network Planning Information 4-1. Strat a CT T one Plan. T able A3 b elow list s the char acteris tics of the tones and signal s used in Strat a CT .
44 Strata CT St andard T elephone User Guide November 2001 Network P lanning In formation Notes to Users 4-2. System Por t to Port losses. T able A4 be low list s the v arious “ t ypical ” transmis sion g ains /loss es when inter -conn e cting the various port types .
Strata CT St andard T elephone User Guid e November 2001 45 Index A about thi s book conventi ons iv relate d documents v access c odes 35 accoun t code cal ls 4 answerin g 3 , 4 attenda nt console ca.
46 Strata CT Standard T elephon e User Guide November 2001 Index H hold 13 hotli ne se rv ice 24 I integra ted servi ces digi tal networ king (ISDN) 3 L Least Cost Routing (L CR) 18 M mes sage wa itin.
An important point after buying a device Toshiba Strata CT (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Toshiba Strata CT yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Toshiba Strata CT - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Toshiba Strata CT you will learn all the available features of the product, as well as information on its operation. The information that you get Toshiba Strata CT will certainly help you make a decision on the purchase.
If you already are a holder of Toshiba Strata CT, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Toshiba Strata CT.
However, one of the most important roles played by the user manual is to help in solving problems with Toshiba Strata CT. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Toshiba Strata CT along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
