Instruction/ maintenance manual of the product MAS Toshiba
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July 2008 T elecommunication Systems Division S trat agy ES sof tware running on the S trat agy iES16, ES48, ES96R2, MAS, and MicroMAS User Guide ® V oice Processing Systems.
Publication Information T oshiba Amer ica Information Sy stems, Inc. T elecommunication Systems Division Publication Information T oshiba America In form a tion Sy stems, Inc.
© Copyright 2005 ~ 2009 This document is copyrighted by T oshiba Americ a Information Sy stems, Inc. with all rights reserved. Un der the copyright laws, this d ocument cannot be rep roduced in any f.
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W ARRANTIES FOR NON-TOSHIBA BRANDED THIRD P ARTY PRODUCTS A valuable element of T oshiba’s product str ategy is to offer our customers a complete product portfolio .
Strat ag y ES User Guide 07/09 i Content s Introduction Organization .................... ........................... ........................... ........................... ......... vii Conventions ..................... ........................... .
Contents Chapter 2 –Getti ng Star ted ii Strat agy ES User Guide 07/09 Future Delivery .................................... ........................... ........................... .................11 Message Destinatio n Selections ..... ...........
Contents Chapter 5 –M anage Mailbo x Strat ag y ES User Guide 07/09 iii Chapter 5 – Manage Mailbox Change Greeting ................................... ........................... ........................... ............... 54 Create or Record Over a Personal Greeting .
Contents Appendix C – Aut omatic Speech Recognition iv Strat agy ES User Guide 07/09 Appendix C – Automati c Speech Recognition Reach Destination ................................ ........................... ........................... ............
Contents Appendix G –Remote User P assw ord Administration for TTS Strat ag y ES User Guide 07/09 v Appendix G – Remote User P assword Administration for TTS Set Remote User Password ................... ................................ ...........
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Stratagy ES User Guide 07/09 vii Introduction This guide describes the voice messagin g capabilities and procedures for the Stratagy ES software running on Stratagy iES16, ES48, ES96R2, Media Applications Server (MAS) and MicroMAS voice processing systems.
Introd uction Conv entions viii Stratagy ES User Guide 07/09 • Appendix C – Automatic Speech Recognition contains step-by-step instructions on using the optional speech recognition feature. • Appendix D – Unified Messaging with Stratagy Vi ew contains instructions on configuring and using Stratagy View application.
Introd uction Conv entions Stratagy ES User Guide 07/09 ix Action/Response T able Arial bold Represents telephone butt ons. Courier Shows a computer keyboard entry or screen display . “T ype” Indicates entry of a string of text. “Press” Indicates entry of a single key .
Introd uction Related Documents/Media x Stratagy ES User Guide 07/09 Related Document s/Media Note Some documents listed here may appear in different versions on the CD-ROM or in print. T o find the most current version, c he ck the ve rsion/date in the Publication Information on the back of the document’ s title page.
Stratagy ES User Guide 07/09 1 The Grand T our 1 This chapter provides an overview of the system and covers the following general topics: • Features to personalize your mailbox • Message folders .
The Grand T our Overview 2 Stratagy ES User Guide 07/09 Overview Stratagy ES manages multiple voice processin g functions simultaneously 24-hours-a- day, seven-days-a-week. Your mailbox is alwa ys available for calle rs to leave private voice or fax (optional feature) messages.
The Grand T our Overview Stratagy ES User Guide 07/09 3 Play the ne xt message Replay the current message Save the current message Standard Save Message F older ~ P ersonal Message Folder(s) Play the .
The Grand T our F eatures to P erson alize Y our Mailbox 4 Stratagy ES User Guide 07/09 Features to Personalize Y our Mailbox The Stratagy ES Voice Processing System offe rs a variety of features to personalize your mailbox. The following are a few of those features: • Mailbox Security Code – Your mailbox has a security code.
The Grand T our Message F olders Stratagy ES User Guide 07/09 5 Single Message Folder Your messages reside in one message fo lder. When you access your mailbox, Stratagy ES announces you have “x messages, y is (are) new, z is (are) urg ent, w fax(es).
The Grand T our Message F olders 6 Stratagy ES User Guide 07/09 Saved Message Folder Saved messages consist of messages that: • You save by pressing 2 either during or after pl aying the message. Stratagy prompts, “This message will be saved in the Saved Message Folder.
The Grand T our Message F olders Stratagy ES User Guide 07/09 7 New Message Folder The New Message Folder is configured id entically for both the Dual Message and Multiple Message Folder mailboxe s wi.
The Grand T our Message T ypes 8 Stratagy ES User Guide 07/09 Access Folders When you press 77 from the New or Saved Message Folders or 177 from the Main Menu, Stratagy ES checks your mailbox for personal folders.
The Grand T our Message T ypes Stratagy ES User Guide 07/09 9 Fax Message Note Fax Messaging is an optional feature in the S tratagy ES. Check with your System Administrator to find out if your system is configured for this feature. Fax messages can be sent to your mailbox and stored or forwarded along with voice messages.
The Grand T our Greetings 10 Stratagy ES User Guide 07/09 Greetings You can select either a persona l or system gr eeting to play to call e rs when you do not answer or when your telephone is busy. Depending on how your system is config ured , callers may hear a separate busy greeting—the system or the custom busy greeting.
The Grand T our Special Delivery Opti ons Stratagy ES User Guide 07/09 11 S pecial Delivery Options In addition to recording and sending a new message, you can mark the message urgent, private, or request a return receipt. Urgent Messages can be marked urgent by the sender and always play first in the New Message Folder.
The Grand T our Message Destination Selections 12 Stratagy ES User Guide 07/09 Message Destination Selections At the beginning of the Send Messages menu , you are asked to enter the destination mailbox number(s).You can choose to enter a single destination (e .
The Grand T our Message Destination Selections Stratagy ES User Guide 07/09 13 System Distribution List s In addition to Personal Distribution Li sts, Stratagy ES supports system-wide distribution lists created by the System Admi nistrato r for use by everyone in your company.
The Grand T our User Options 14 Stratagy ES User Guide 07/09 User Options You can set your mailbox for Do Not Distur b (DND) or call screening, select or record a busy greeting (plays when your telephone is busy), designate where or how you are notified of a message, and set your mailbox to automatically copy messages to another mailbox.
The Grand T our User Prompts Stratagy ES User Guide 07/09 15 User Prompt s The Stratagy ES system prompts only for menu options available to you. Yo u do not hear prompts for options: • Not available in yo ur Stratagy ES system (i.e., fax). • Not configured for y our mailbox by the System Administrator (e.
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Stratagy ES User Guide 07/09 17 Getting S t arted 2 This chapter instructs you on accessing a nd exiting your mailbox and outlines the user tutorial steps. User T utorial When you log on to the Stra tagy ES Voice Processing system for the very first time, you hear a tutorial that walks you through the following basic steps: • Record your name.
Getting Started Step 1: Access Y our Mailbox 18 Stratagy ES User Guide 07/09 S tep 1: Access Y our Mailbox The Main Menu (shown below) is yo ur starting point for all of Stratagy ES’s messaging features. Pressing 999 from most menus returns you to the Main Menu.
Getting Started Step 1: Access Y our Mailbox Stratagy ES User Guide 07/09 19 If you receive new messages while you are logged on to your mailbox, Stratagy ES informs you that new messages have arrived every time you return to the Main Menu.
Getting Started Step 2: Record Y our Name 20 Stratagy ES User Guide 07/09 S tep 2: Record Y our Name Your name is announced whenever the directory is accessed, you select the system greeting, or a message is sent by you to another Stratagy ES user.
Getting Started Step 3: Record Y our P ersonal Greeting Stratagy ES User Guide 07/09 21 S tep 3: Record Y our Personal Greet ing The tutorial now prompts you to record y our personal greeting.
Getting Started Step 4: Change Y our Security Code 22 Stratagy ES User Guide 07/09 S tep 4: Change Y our Security Code You should chang e your security co de on a re gular basis to ensure the privacy of your messages and personal greetings (see “Change Security Code” on page 62 ).
Stratagy ES User Guide 07/09 23 Play Messages 3 This chapter explains how to use the Play Messages feature. It covers: • Accessing messages • Playback controls • Playing messages • Special fun.
Play Messa ges Access Messages 24 Stratagy ES User Guide 07/09 Access Messages Once you press 1 to play your messages, the follo wing telephone keys assist you in going through your messages: 1 T akes you to the next message or back to the top of the folder when you have reached the last message in the folder .
Play Messa ges Pla yback Controls Stratagy ES User Guide 07/09 25 1 Play Next Message Plays next message in folder. If you are at the last message in th e folder, goes to the first message in the same folder. *1 Replay Current Message Plays previous message in folder.
Play Messa ges Pla y Messages 26 Stratagy ES User Guide 07/09 Play Messages When you access your mailbo x, Stratagy ES tells you the number of urgen t, new, saved, and fax messages (if supported by your system; check with your System Administrator) you have in yo ur mailbox.
Play Messa ges Play Messages Stratagy ES User Guide 07/09 27 1. From the Main Menu, press 1 . A message plays. While the message plays, you can select 4 to pause/ resume, 8 to turn up volume, 0 to turn down volume, * to back up (rewind), # to go forward (advance), and/or ## to change speed (toggle).
Play Messa ges Pla y Messages 28 Stratagy ES User Guide 07/09 Note Messages are not moved to the saved folder until you log out of your mailbox, enabling you to return to the new message folder and replay the message. The Play Messages Menu plays. 3 Delete the current message Flags the current message for deletion.
Play Messa ges Special Functions Stratagy ES User Guide 07/09 29 S pecial Functions You can print or send faxes , check the date and time a message wa s sent, or review a message set for future deliver y in the Play Messages Menu. When you play a message, this option is available by pressing 7 Special Functions.
Play Messa ges Special Functions 30 Stratagy ES User Guide 07/09 ...or * to re-enter fax number . 3 Send Current Fax to fax machine for print Stratagy ES prompts for the fax machine’ s telephone nu mb er .
Play Messa ges Special Functions Stratagy ES User Guide 07/09 31 While the message is playing or immediately after , yo u can press 1 to play the next message , 2 to save the current message, 3 to delete the current message and/or 9 to return to the Special Functions Menu.
Play Messa ges Special Functions 32 Stratagy ES User Guide 07/09 7 New/Saved message folder (toggle) If personal folders exist, enter a folder number ...or 0 to go to new folder , 1 to go to Saved Message Folder , or * to return to previous menu. Stratagy ES checks the system for any personal folders you have created.
Play Messa ges Retriev e and Listen to E-mail Messages Stratagy ES User Guide 07/09 33 Retrieve and Listen to E-mail Messages Note This feature is only available to us ers of Stratagy ES with Unified Me ssaging (UM) and T ext-to-Speech (T TS) capa bilities.
Play Messa ges Retriev e and Listen to E-mail Messages 34 Stratagy ES User Guide 07/09 3. (Optional) While the message plays or immediately after , you can select one of the following: 1 Play the next e-mail message Skips to the beginnin g of the next e-mail message.
Play Messa ges Retriev e and Listen to E-mail Messages Stratagy ES User Guide 07/09 35 6 Reply to the current e-mail message Stratagy ES creates an e-mail message with your reply attached as a standa rd .wav audio file and sent to the originator . * 1 Replay the current e-mail message The current e-mail message plays from the beginning.
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Stratagy ES User Guide 07/09 37 Send Messages 4 You can record and send a message fro m any touchtone telephone to another Stratagy ES user, several users, or to a personal or system distribution list.
Send Messages Recording Controls 38 Stratagy ES User Guide 07/09 Recording Controls While recording a message, you can pause/resume the recording or end the recording using the following k eys (shown below).
Send Messages Send a Message Stratagy ES User Guide 07/09 39 Send a Message Using the Send Messages Menu (shown below) , you can record a message and send it to single mailbox or multiple destinations (e.g., personal or system distribution list), forward a message (with a comment) , or reply to a message sent you.
Send Messages Send a Message 40 Stratagy ES User Guide 07/09 1. From the Main Menu, press 2 . Stratagy ES prompts you to enter the destination (i.e., mailbox number , Personal or System Distribution List, or Multiple Desti nations). 2. Enter one of the following destinations: Mailbo x number plus # .
Send Messages Send a Message Stratagy ES User Guide 07/09 41 00 Directory plus the first letters (Q=7, Z=9) of the user ’ s first or last name ...or the first letters of a system distribut ion list name. Note Entry must be at least three le tters lon g.
Send Messages Send a Message 42 Stratagy ES User Guide 07/09 4. Press # again to send the message immediately Stratagy ES tells you that your message has been sent and returns you to the Main Menu. Import ant! If you pr ess # to send your message, you cannot use the special r ecording and sending options.
Send Messages F orwar d a Message Stratagy ES User Guide 07/09 43 Forward a Message Any message sent to you that is not marked as Private can be forwarded to a single destination or a personal or system distribution list. When forwarding a message, recording a message (c omment) is optional.
Send Messages F orward a Message 44 Stratagy ES User Guide 07/09 Press # to select the name as the destination, 1 to hear the next name, or * to cancel your entry and re-enter . 01 plus a Personal Distribution List number ( 1 ~ 25 ). Stratagy ES plays the lis t comment o r number for confirmation.
Send Messages F orwar d a Message Stratagy ES User Guide 07/09 45 ...or before sending the message, you can use any of the following options: 1 Review record ing The forwarding commen t plays. 2 Re-record Press # when done. The system prompts you to record the comment at the beep.
Send Messages Reply to Current Message 46 Stratagy ES User Guide 07/09 Reply to Current Message Stratagy ES lets you reply to a message that you are currently playing. When you reply to a message sent from within a Stratagy ES user’s mailbox, you do not have to select a destination since St ratagy ES “remembers” the source of the message.
Send Messages Reply to Current Message Stratagy ES User Guide 07/09 47 ...or before sending the message, you can use any of the following options: 1 Review recording The recording plays. 2 Re-record Press # when done. The system prompts you to record at the beep.
Send Messages Special Delivery Opti ons 48 Stratagy ES User Guide 07/09 S pecial Delivery Options You can send a messa ge as urgent, private, or with a return receipt re quest. The settings may be used in any com bination and may be changed prior to sending the message.
Send Messages Future D elivery Stratagy ES User Guide 07/09 49 Future Delivery Stratagy ES can be configured so that your message is delivered at a future specified time and date. When you send, forward or repl y to a message, this option is available by pressing 8 Set Future Delivery.
Send Messages Send a Direct F ax 50 Stratagy ES User Guide 07/09 Send a Direct Fax Stratagy ES enables you to send a fax to a mailbox when you are calling from a fax machine handset. 1. Put the document to be faxed into the fax machine. 2. From the fax machine handset, dial the number for Str a t a g y E S.
Send Messages Send a Direct F ax Stratagy ES User Guide 07/09 51 6. (Optional) Press 4 Additional Destinations. Send the message to additional destinations. (See Step 2 on page 43 for step-by-step instructions.) Y ou can repeat this step as often as necessary .
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Stratagy ES User Guide 07/09 53 Manage Mailbox 5 Stratagy ES provides special options to cu stomize and manage your mailbox features (menu shown below).
Manage Mailbo x Change Greeting 54 Stratagy ES User Guide 07/09 Change Greeting You can select either a personal or system greeting to play callers when you do not answer or when your telephone is busy.
Manage Mailbo x Change Greeting Stratagy ES User Guide 07/09 55 Create or Record Over a Personal Greeting Personal greetings should be informative and advise callers when you will be available to return their calls or resp ond to their messages. You can prerecord greetings for the days of the week wh en you are out of the offic e or on vacation.
Manage Mailbo x Change Greeting 56 Stratagy ES User Guide 07/09 4. (Optional) After recording, you can press : Y ou can repeat options 1~3 as many times as you wish. 1 Review recording The complete greeting plays. 2 Re-record Press # when done. The system prompts you to record at the beep.
Manage Mailbo x Change Greeting Stratagy ES User Guide 07/09 57 Select a Personal Greeting 1. From the Manage Mailb o x Menu, press 1 . Stratagy ES plays the Change Greeting option s. 2. Enter a personal greeting number ( 1 ~ 7 ) Y our callers hear the selected greeting when you do not answer o r when your telephone is busy .
Manage Mailbo x Change Greeting 58 Stratagy ES User Guide 07/09 Review a Personal Greeting 1. From the Manage Mailb o x Menu, press 1 . Stratagy ES plays the Change Greeting option s. 2. Press * to review the current greeting The current greeting plays.
Manage Mailbo x Change User Options Stratagy ES User Guide 07/09 59 Change User Options Stratagy ES provides a number of special options to improve time management and productivity (menu shown below). For exampl e, the DND feature can provide blocks of time for meetings or projects uninte rrup ted by the ringing of a t elephone.
Manage Mailbo x Change User Options 60 Stratagy ES User Guide 07/09 Change Do Not Disturb (DND) Setting If you set this feature to On, Stratagy ES au tomatically sends calls to your mailbox without first ringing your telephone.
Manage Mailbo x Change User Options Stratagy ES User Guide 07/09 61 Change Call Screening Setting If you set this feature to On, Stratagy ES asks ca llers for their name and company. Without the caller’s kno wledge, the system relays that info rmation to you and provides you with special options to hand le the call (menu shown below).
Manage Mailbo x Change User Options 62 Stratagy ES User Guide 07/09 Change Security Code Each mailbox in the system has a security co de. The code must be e ntered by you in order to “log on” to your mailbox, enabli ng you to access your messages , settings, greetings, etc.
Manage Mailbo x Change User Options Stratagy ES User Guide 07/09 63 Select Busy Greeting 1. From the Manage Mailb o x Menu, press 2 . Stratagy ES plays the Change User Options Menu. 2. Press 4 . A prompt verifies the current statu s (custom/ system) of the Busy Greeting feature.
Manage Mailbo x Change User Options 64 Stratagy ES User Guide 07/09 Create or Record Over Busy Greeting You can record your own cust om busy greeting (menu shown below) that plays when callers reach your extension an d it is busy.
Manage Mailbo x Change User Options Stratagy ES User Guide 07/09 65 1. From the Manage Mailb o x Menu, press 2 . Stratagy ES plays the Change User Options Menu. 2. Press 5 . Stratagy ES prompts you to record your custom busy greeting. 3. Begin recording at the tone.
Manage Mailbo x Change User Options 66 Stratagy ES User Guide 07/09 Record Y o ur Name Your name is announced whenever the directory is accessed, you select the system greeting, or a message is sent by another Stratagy ES user. Stratagy ES prompts you through the entire recording sequence (menu shown below).
Manage Mailbo x Change User Options Stratagy ES User Guide 07/09 67 1. From the Manage Mailb o x Menu, press 2 . Stratagy ES plays the Change User Options Menu. 2. Press 6 . S tratagy ES prompts you to record your name. 3. At the tone, state your name slowly and clearly .
Manage Mailbo x Change User Options 68 Stratagy ES User Guide 07/09 Change Message Notification Your mailbox can have notification records programmed by the System Administrator with a specific notification me thod (message wa iting lights, pagers, voice, etc.
Manage Mailbo x Change User Options Stratagy ES User Guide 07/09 69 ...or if you do not remember the template number you want, press 00 . Press # to select the notification template or 1 to hear the next record. The system plays a template header record for each notification template consisting of the template number and title (e.
Manage Mailbo x Change User Options 70 Stratagy ES User Guide 07/09 Set Automatic Message Copy When enabled, the Automatic Messag e Copy feature (menu shown below ) automatically copies messages from your mailbox to a designated mailbox.
Manage Mailbo x Change User Options Stratagy ES User Guide 07/09 71 1. From the Manage Mailb o x Menu, press 2 . Stratagy ES plays the Change User Options Menu.
Manage Mailbo x Change User Options 72 Stratagy ES User Guide 07/09 3 Set delay time Stratagy ES prompts you to enter the time. Select one of the following: Only one of the following entries are allowed. 1 Set hour System prompts for number of hours to delay message (maximum is 24 hours).
Manage Mailbo x Change User Options Stratagy ES User Guide 07/09 73 Review Option Settings 9 Saves changes and returns to previous menu. Saves the changes and retu rns to the auto copy message. * Cancel changes and returns to previous menu. Cancels changes and retu rns to the auto copy message.
Manage Mailbo x Manage P ersonal Distr ibution Lists 74 Stratagy ES User Guide 07/09 Manage Personal Distribution List s The Manage Personal Di stribution Lists feat ure enables you to create and manage up to 25 personal distribution lists. The lists consist of the mailboxes to which you most frequently send messages.
Manage Mailbo x Manage P e rsonal Distribution Lists Stratagy ES User Guide 07/09 75 Enter the mailbox number or press 00 for Strat agy ES directory assistance. Press # whe n done. The name (and extension) plays. Y ou can add additional mailbox numbers as needed.
Manage Mailbo x Manage Guest Mailbox es 76 Stratagy ES User Guide 07/09 Manage Guest Mailboxes Guest mailboxes provide limited access to the Stratagy ES system for temporary and project-oriented employees, su ch as consultants and contract ors.
Manage Mailbo x Use Guest Mailbox es Stratagy ES User Guide 07/09 77 Use Guest Mailboxes A guest user can access his/her mailbox in the same manner as a regular Stratagy ES user. The guest can play and send messages but is denie d access to all Manage Mailbox Menu features except “ 3 Change Security Code” and “ 6 Record yo ur Name.
Manage Mailbo x Manage P ersonal Folders 78 Stratagy ES User Guide 07/09 Manage Personal Folders Your messages can reside in up to nine folders—one new, one saved and seve n personal folders created by you for the purp ose of sa ving your messages. The personal folders are for only your use.
Manage Mailbo x Manage P e rsonal Folders Stratagy ES User Guide 07/09 79 1. From the Manage Mailb o x Menu, press 5 . Stratagy ES plays the Manage Personal Folders options. 2. Enter a number from 2 ~ 8 . Number 1 is reserved for the standard save folder and cannot be us ed.
Manage Mailbo x Manage P ersonal Folders 80 Stratagy ES User Guide 07/09 5. Press 9 to return to the previous menu Stratagy ES returns to the previous menu. ...or 99 to return to the Manage Mailbox Menu Y ou can select another Manage Mailbox option. .
Stratagy ES User Guide 07/09 81 Using S trat agy ES with a St r a t a C IX A This appendix covers the us e of Stratagy ES voice mail with the Strata CIX/CTX. Call Forward, Message Waiting, CTX Proprietary Integration, Direct Transfer to Voice Mail and Voice Mail Conference features are all described.
Using Stratagy ES with a Strata CIX Call Forw ard 82 Stratagy ES User Guide 07/09 T o use the Call Forw ard button sequence Follow the instructions in Ta b l e 1 below shown under “Button Sequence.
Using Stratagy ES with a Strata CIX Message W aiting Stratagy ES User Guide 07/09 83 Message W aiting Use your Msg LED/button and LCD to see/retrieve message(s). An extension can receive up to four simultaneous Message Waiting indications and LCD messages.
Using Stratagy ES with a Strata CIX CIX Proprietar y Integration 84 Stratagy ES User Guide 07/09 T u rning On/Off Message W aiting LED on Another Extension If you call an extension and it’s busy or there is no answer, you can light that extension’s Message Waiting LED and enable that extension to call you back.
Using Stratagy ES with a Strata CIX CIX Proprietar y Integration Stratagy ES User Guide 07/09 85 When your telephone is idle, and a message arrives for an extension on your phone, the Msg LED is activated for the appropri ate extension and updates the LCD with this display (shown right).
Using Stratagy ES with a Strata CIX CIX Proprietar y Integration 86 Stratagy ES User Guide 07/09 T able 2 Strat agy ES Main Menu Sof t Keys for CIX Digital T elephones IPT 2008-SDL DKT 3014-SDL IPT 20.
Using Stratagy ES with a Strata CIX CIX Proprietar y Integration Stratagy ES User Guide 07/09 87 CHANGE Change noti fication digits CHG GREETING GRT GRT Change Greeting CONT DELETE Continuous Delete C.
Using Stratagy ES with a Strata CIX CIX Proprietar y Integration 88 Stratagy ES User Guide 07/09 MARK PRIV A T PRV PRV Set Private status (On/Of f) MARK URGENT URG URG Set Urgent status (On/Of f) MSG .
Using Stratagy ES with a Strata CIX CIX Proprietar y Integration Stratagy ES User Guide 07/09 89 REPLA Y Replay current message REPL Y RPL Y RPL Y Reply to the current message RE RECORD RREC RREC Re-r.
Using Stratagy ES with a Strata CIX CIX Proprietar y Integration 90 Stratagy ES User Guide 07/09 Call Record to Strat agy ES While on an active call, a station user can record the conversation and store it in a Stratagy ES voice mailbox. Recordings can also be p aused or restarted.
Using Stratagy ES with a Strata CIX CIX Proprietar y Integration Stratagy ES User Guide 07/09 91 T o record a call 1. W ith a call in progress, press Record .
Using Stratagy ES with a Strata CIX Direct T ransf er to V oice Mailbox 92 Stratagy ES User Guide 07/09 Direct T ransfer to V oice Mailbox An internal user on the Strata CIX/CTX can transfer a call directly to another person’s voice mailbox without waiting for the call to forward from the called party’s telephone.
Stratagy ES User Guide 07/09 93 Fax Printer Driver B The Stratagy ES Fax Printer Driver enables you to select a document that you have created on your computer and after converting it to a Tagged Imag.
Fax Printer Driver Configure/P ersonalize F ax Pr inter Dr iver 94 Stratagy ES User Guide 07/09 Configure/Personalize Fax Printer Driver Note T o use this printer driver , you must fi rst load the Stratagy ES Fax Printer Driver on your computer . See your System Administrator for details.
Fax Printer Driv er Configure/P e rsonalize F ax Pr inter Dr iver Stratagy ES User Guide 07/09 95 3. In the Host name: field on the SES tab screen, type the computer name or IP address for the Stratagy ES. Check with your System Administrator for this information.
Fax Printer Driver Configure/P ersonalize F ax Pr inter Dr iver 96 Stratagy ES User Guide 07/09 • Never show the Login dialog – Check/unch eck whether or not you want to type your mailbox number and security code each time you use the Stratagy ES Fax Printer Driver .
Fax Printer Driv er Use F a x Printer Dr iver Stratagy ES User Guide 07/09 97 Use Fax Printer Driver 8. For custom cover pages, the Image field needs to define the location of the template file being used for the cover page. Note If a custom cover page is desired, see your System Administrator for details.
Fax Printer Driver Use F ax Pr inter Driver 98 Stratagy ES User Guide 07/09 3. Click OK. Note If you removed the ch eck mark from the Never show the Login dialog field (SES Fax Client Setup screen) when you configured the fax printer driver , this screen do es not display .
Fax Printer Driv er SES F ax Client Screen Stratagy ES User Guide 07/09 99 SES Fax Client Screen The SES Fax Client screen (shown below) en ables you to create and send a fax using Stratagy ES.
Fax Printer Driver SES F ax Client Screen 100 Stratagy ES User Guide 07/09 T able 4 SES Fax Client Screen Fields B UTTON D ESCRIPTION Document Title Defines the name of the document that you are attempting to fax. Pages Provides a page count of the fax document.
Fax Printer Driv er Schedule F ax for Future Deliver y Stratagy ES User Guide 07/09 101 Schedule Fax for Future Delivery 1. After filling out the SES Fax Client screen, click Schedule. The Schedule Fax screen displays (shown right). 2. Using the drop-down me nu select the date.
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Stratagy ES User Guide 07/09 103 Automatic S peech Recognition C Note Automatic Speech Recognition (ASR) is an optional feature in the Strat agy ES. Check with your Sy stem Administrator to find out if your system is configured for this feature.
A utomatic Speech Recognition Reach Destination 104 Stratagy ES User Guide 07/09 Reach Destination After listening to your company’s instruc tional greeting and sayin g the user’s name, Stratagy ES follows this procedure: • Stratagy ES identifies the name and transfers your call to the user’s mailbox.
A utomatic Speec h Recognition Send a Message Stratagy ES User Guide 07/09 105 Send a Message After listening to your company’s instru ctional greeting and saying either “send message” or “quick message,” Stratagy ES follows this procedure: • Stratagy ES prompts you to speak the name of the user for whom you want to leave a message.
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Stratagy ES User Guide 07/09 107 Unified Messaging (UM) with S trat a gy View D Unified Messaging (UM) lets you efficiently access e-mail, voice mail and fax messages all within your e-mail inbox. These different types of messages ca n be retrieved, saved and forwarded just as eas ily as you curre ntly retrieve messages from your telephone.
Unified Messaging (UM) with Stratagy View Stratagy Vie w 108 Stratagy ES User Guide 07/09 St r a ta g y Vi ew Stratagy View (SV) is a browser based application that allows you to access all your voice and fax messages. You can play your voice mess ages over your multimedia PC speakers or through your telephone.
Unified Messaging ( UM) with Stratagy Vie w Stratagy Vie w Stratagy ES User Guide 07/09 109 By clicking on the link “here to access your message” you are immediately routed to the SV web server. After successfully entering your personal credentials you will be presented with a web page embedded with a Java bas ed multimedia player.
Unified Messaging (UM) with Stratagy View Configuration 110 Stratagy ES User Guide 07/09 Configuration Before using Stratagy View, take a moment and review th e Configuration page. By configuring this page you can determine the following: • How messages are played back and recorded.
Unified Messaging ( UM) with Stratagy Vie w Configuration Stratagy ES User Guide 07/09 111 T able 5 Stratagy V iew Configuratio n sc reen parameters P ARAMETERS D ESCRIPTION Message Play / Record opti.
Unified Messaging (UM) with Stratagy View Log In 112 Stratagy ES User Guide 07/09 Log In The log in screen (shown below) displays if you are using Stratagy View for the first time or if you are returning to Stratagy View after loggi ng out. T able 6 Strat agy View Log in Parameters P ARAMETERS D ESCRIPTION Mailbox Enter your voice mailbox number .
Unified Messaging ( UM) with Stratagy Vie w Pla yer Window Stratagy ES User Guide 07/09 113 Player Window The Player Window displays when the link in the email m ess age is accessed or if you select a message from the Message List window.
Unified Messaging (UM) with Stratagy View Play er W indow 114 Stratagy ES User Guide 07/09 Figure 4 Mini Player window Note Strat agy V iew will remember the last window size selected.
Unified Messaging ( UM) with Stratagy Vie w Message List Stratagy ES User Guide 07/09 115 Message List When you click on the Message List option in the left pane, a window with a list of all of the messages residing in your mailbox is displayed.
Unified Messaging (UM) with Stratagy View Compose 116 Stratagy ES User Guide 07/09 Compose You can record and send a voice message using the Stratagy View multimedia capabilities by clicking the Comp ose option in the left pane.
Unified Messaging ( UM) with Stratagy Vie w Compose Stratagy ES User Guide 07/09 117 1. Address the message – T o button. After launching the Com pose page, clic k on the ‘T o’ button to access .
Unified Messaging (UM) with Stratagy View Address Book 118 Stratagy ES User Guide 07/09 Address Book Use the Stratagy View Address Book to quickly address voice and/or fax messa ges to internal or external recipients. The SV System Address book is automatically populated with all the users of your host voice mail system.
Stratagy ES User Guide 07/09 119 Advanced Utilities On rare occasions, you may ne ed to manually synchronize the voice/fax message status between your voice mail box and y our email inbox. The Advanced Utilities window enables you to: • Synchronize your voice mailbox’s voice/fax message count with that of your email inbox.
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Stratagy ES User Guide 07/09 121 Unified Messaging (UM) with Outlook Integration E Unified Messaging (UM) lets you efficiently access e-mail, voice mail and fax messages all within your e-mail inbox. You ca n also retrie ve, save and forward all these different types of messages as easily as you currently retrieve me ssages from your telephone.
Unified Messaging (UM) wi th Outlook Integration Stratagy ES Message Window 122 Stratagy ES User Guide 07/09 S trat agy ES Message Window The Stratagy ES Message w indow (see Figure 6 below and Ta b l e 7 on page 123 ) enables you to manage both yo ur voice and fax messages from your PC.
Unified Messa ging (UM) with Outlook Integratio n Stratagy ES Message Window Stratagy ES User Guide 07/09 123 T able 7 Strat agy ES Me ssag e Box Buttons B UTTON D ESCRIPTION Multimedia Enables you to play , rewind, fast forward, pause and stop message playback.
Unified Messaging (UM) wi th Outlook Integration Address Book F eature 124 Stratagy ES User Guide 07/09 Address Book Feature The Stratagy ES A ddress Book makes it easy to find and select addresses for us er ’ s mailboxes. The address book lists all voi ce mailbox addre sses in the system.
Unified Messa ging (UM) with Outlook Integratio n Using UM F eature Stratagy ES User Guide 07/09 125 Using UM Feature S tep 1: Configure Y our Computer for UM Note This step may have already b een performed fo r you. Check with your Syst em Administrator .
Unified Messaging (UM) wi th Outlook Integration Using UM Feature 126 Stratagy ES User Guide 07/09 3. In the next section of the screen, select the method you want Stratagy ES to use when processing a message after yo u se lect it to play in Outlook.
Unified Messa ging (UM) with Outlook Integratio n Using UM F eature Stratagy ES User Guide 07/09 127 Notes • The mailbox number , Server name/IP address and Domain name should have been filled in during the installation of the S tratagy ES Outlook Integration software.
Unified Messaging (UM) wi th Outlook Integration V oice Mail Options 128 Stratagy ES User Guide 07/09 S tep 3: Select Message Double-click on a message listed in the Mi crosoft Outlook Inbox. The Stratagy ES Message window displays (see Figure 6 on page 12 2 ), enabling you to manage both your voice and fax messages from your PC.
Unified Messa ging (UM) with Outlook Integratio n V oice Mail Options Stratagy ES User Guide 07/09 129 Reply to V o ice Message 1. From the Stratagy V o ice and Fax Message screen, click V oice Reply . Another message form displays with the To field filled in with the address of the original sender (shown right).
Unified Messaging (UM) wi th Outlook Integration V oice Mail Options 130 Stratagy ES User Guide 07/09 Forward V o ice Message 1. From the S tratagy Message window , click V oice Forward. Another message form displays (shown right). 2. Click To field. The Select Names screen displays (shown right).
Unified Messa ging (UM) with Outlook Integratio n View F ax Stratagy ES User Guide 07/09 131 Send V o ice Message 1. From the Stratagy V o ice and Fax Message screen, click Record Stratagy V oice Message in the Standard Outlook toolbar . 2. Click T o field.
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Unified Messaging with IP Integration View F ax Stratagy ES User Guide 07/09 133 Unified Messaging with IP Integration F This appendix provides instru ctions on how to config ure your computer to properly record .wav files in the correct format to send into Stratagy ES as voice messages.
Unified Messaging with IP Integration Configure Windows f or Stratagy ES Codec 134 Stratagy ES User Guide 07/09 Configure Windows for S trat agy ES Codec Note Before beginning the setup pr ocedure, the T AIS Audio Codec must be installed on yo ur PC. Check Codec is Inst alled on PC 1.
Unified Messaging with IP Integration Configure Windows f or Stratagy ES Codec Stratagy ES User Guide 07/09 135 Configure Windows 1. Click Start > Sett ings > Control Panel > Multimedia (shown right). 2. In the Recording section of the Multimedia Properties window , click Customize.
Unified Messaging with IP Integration Record Stratagy ES V oice Message s (using Windows Sound Recorder) 136 Stratagy ES User Guide 07/09 5. Click Save As an d the Save As dialog box displays . T ype Stratagy ES Format in the available field. 6. Click OK.
Unified Messaging with IP Integration Send .W A V File as V oic e Message Stratagy ES User Guide 07/09 137 Send .W A V File as V oice Message 1. T o send the .wav file into Stratagy ES as either a new , reply , or forwarded voice message to a mailbox, attach the .
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Stratagy ES User Guide 07/09 139 Remote User Password Administration for TTS G This appendix provides instructions on how to update th e Stratagy ES software with your e-mail log on password so that the syst em can retrieve e-mail messages and read them via Text-to-Speech (TTS).
Remote User Pa ssw ord Administration f or TTS Set Remote User Pass word 140 Stratagy ES User Guide 07/09 Set Remote User Password T o install S tratagy ES Remote Us er Password Administration applet 1. Insert the Stratagy ES Software CD-ROM into your computer .
Strat ag y ES User Guide 07/09 141 Glossary This glossary defines frequently-used Strata gy ES voice processing system features and functions. Te r m Definition Busy Greeting Y ou can select your custom busy or the system busy greeting for callers to hear when your tel ephone is busy .
Glossary Do Not Disturb ~ Name Recording 142 Strat agy ES User Guide 07/09 Do Not Disturb Do Not Disturb operates in On/Off mode. When On, S tratagy ES automatically sends calls to your mai lbox without ringin g your telephone first. Fax Messages Fax messages sent to your mailbox.
Glossary New Message F older ~ Saved Message F older Strat ag y ES User Guide 07/09 143 New Message Folder The new message folder contains unheard and partially heard messages.
Glossary Security Code ~ User Notification 144 Strat agy ES User Guide 07/09 Security Code Each mailbox in the system has a security code. Y ou must enter your security code to acces s your mailbox. The security code ensures the privacy of your me ssages, personal greetings, etc.
Stratagy ES User Guide 07/09 145 Index A about this guide conventions, viii organization, vii related documents/media , xi access your mailbox, 18 ASR, 103 automatic message copy, 70 Automatic Speech .
Index E ~ M 146 Stratagy ES User Guide 07/09 system list, 13 direct transfer to voice mailbox, 92 directory, 41 , 43 distribution lists, 12 , 13 E e-mail messages, 9 , 33 exit mailbox, 22 extension nu.
Inde x N ~ P Stratagy ES User Guide 07/09 147 control back up (rewind), 25 change speed, 25 go forward (advance), 25 pause/resume , 25 , 44 , 46 play next, 25 play previous, 25 replay current, 25 volu.
Index R ~ U 148 Stratagy ES User Guide 07/09 volume, 25 private messages, 11 , 48 R record busy greeting, 65 messages append comment, 45 recording, 42 , 47 re-record comment, 45 message, 42 , 47 revie.
Inde x V ~ V Stratagy ES User Guide 07/09 149 configure windows for Stratagy ES Codec, 134 record .wav file, 136 send .wav file, 137 urgent messages, 11 , 48 user options automatic message copy, 70 bu.
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An important point after buying a device Toshiba MAS (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Toshiba MAS yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Toshiba MAS - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Toshiba MAS you will learn all the available features of the product, as well as information on its operation. The information that you get Toshiba MAS will certainly help you make a decision on the purchase.
If you already are a holder of Toshiba MAS, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Toshiba MAS.
However, one of the most important roles played by the user manual is to help in solving problems with Toshiba MAS. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Toshiba MAS along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
