Instruction/ maintenance manual of the product ES8 Toshiba
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April 2005 Digital Solutions Division Stratagy iES16, iES32, ES8, ES48, ES96R2 User Guide ® V oice Processing Systems.
Publicati on Informati on T oshiba America Information Sys tems, Inc., Digital Solutions Division, reserves the right, without prior notic e, to revise this informati on publication for any reason, in cluding, but no t limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.
TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ TA I S ” ) Digital Solutions Division License Agreement IMPORT ANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULL Y READ THIS LICENSE AGREEMENT .
T oshiba America Information Systems, Inc. Digit al Solutions Division Limited W arrant y T oshiba America Information Systems, Inc., (“T AIS”) war rants that this voic e processing equi pment (ex.
Strat agy ES User Guide 04/05 i Content s Introduction Organizati on ............................................ .................................... ................................ v Conventions ......... ........................... ...............
Contents Chapte r 2 –Getting Started ii Strat agy ES User Guide 04/05 Future Deli very ............................ ............................................. ..................................11 Message Desti nation Selecti ons .................
Contents Chapter 5 –Manage M ailbox Strat agy ES User Guide 04/05 iii Chapter 5 – Manage Mailbox Change Greeti ng ....................... ........................... .................................... .................. 54 Create o r Record Over a P ersonal Greet ing .
Contents Appendix C –Automatic Speech Recognition iv Strat agy ES User Guide 04/05 Appendix C – Automatic Speech Recognition Reach Destination ........................ .................................... .........................................104 Access Your Mailbo x .
Stratagy E S User Gui de 04/05 v Introduction This gui de describes the voice messagi ng capabil i ties a nd procedures for making the Strata gy ES and Stratagy i ES32 V oice Pr ocessing Syst em work for yo u. Organization This gui de is divided as follows: • Chapter 1 – T he Grand Tour is an o vervi ew of the Strata gy ES syst em .
Introduction Conve ntions vi Stratagy ES User Guide 04/05 • Appendix C – Automatic Speech Reco gnition contains st ep-by-st ep instructions on using t he optional spe ech recognit ion feature.
Introduction Conv entions Stratagy E S User Gui de 04/05 vii Action/R espon se T able Courier Shows a c omputer keyboard en try or screen di splay . “T ype” Indicat es entry of a st ring of text. “Pre ss” Indicat es entry of a single key . For exampl e: T ype prog then pr ess Enter .
Introduction Related Documents/Media viii Stratagy ES User Gu ide 04/05 Related Documents/Media Note Some docu ments list ed here may a ppear in dif ferent versions on the CD-ROM or in pr int. T o find the most current version, c heck the version /date in the Publica tion Informatio n on the back of th e document’ s title page.
Stratagy E S User Gui de 04/05 1 The Grand T our 1 This chap ter provides an overview of the s ystem and cover s the fol lowing gener a l topics: • Feature s to personaliz e your mailbox • Messag .
The Grand T our Overvi ew 2 Stratagy ES User Guide 04/05 Over view Strata gy ES manages multipl e voice processi ng functions si m ultane ously 24-hours -a- day, seve n-days-a-week. You r mailbox is always av ailable for c allers to le ave private voice or fax (optional feature) message s.
The Grand T our Overview Stratagy E S User Gui de 04/05 3 Play the ne xt message Replay the current message Save the current message Standard Save Message F older ~ P ersonal Message Folder(s) Play th.
The Grand T our Featur es to Pers onalize Y our Mailbox 4 Stratagy ES User Guide 04/05 Feature s to Personalize Y our Mailbox The Strat agy ES Voice Proces sing System offer s a variety of fea tures to persona lize your ma ilbox. The f ollowing are a f ew of those features: • Mailbox Sec urity Code – Yo ur mailbox has a se curity co de.
The Grand T our Mess age Folder s Stratagy E S User Gui de 04/05 5 Singl e Message Fo lder Your messag es reside in one mess age folder. When you acc ess your mailbox, Strata gy ES announces you hav e “x messages, y is (are) new, z is ( are) urgent, w fax(es ).
The Grand T our Messa ge Folders 6 Stratagy ES User Guide 04/05 If no new me ssages exist, St ratagy ES auto maticall y accesses the Sa ved Message Folder. I f you a re in the Saved Message Folder , you can to ggle back to the Ne w Message Fol der by pressing .
The Grand T our Mess age Folder s Stratagy E S User Gui de 04/05 7 New Message Folder The New Mes sage Folder is configured identically f or both the Dual Message and Multiple Message Folder mailboxes.
The Grand T our Messa ge T ypes 8 Stratagy ES User Guide 04/05 Access Folders When you pre ss from the New or Saved Message Fol ders or from th e Main Menu, Strat agy ES checks your mailbox f or personal folder s.
The Grand T our Messa ge T ypes Stratagy E S User Gui de 04/05 9 Fax Mess age Note Fax Messagi ng is an optional featur e in the Str a tagy ES. Check with your System Administra tor to find out if your syst em is co nfigured f or this featu re. Fax message s can be sent to your mailbox and st ored or forwarded along with voice messages.
The Grand T our Greeting s 10 Stratagy ES User Guide 04/05 Greetings You can s elect either a personal o r system greet i ng to play to call ers when you do not answer or when your telephon e is busy. Depending on how your system is configured, cal l ers may hea r a separate bu sy greeti ng—the system or the cust om busy greeting.
The Grand T our Special De livery Option s Stratagy E S User Gui de 04/05 11 Special D elivery Options In additi on to recording and sendi ng a new message, you can mark the message urgent, priva te, o r reques t a retu rn rec eipt. Urgent Messag es can be marked urgent by the sender an d always pl ay first in the New Mess age Folder.
The Grand T our Messa ge D est inatio n Selections 12 Stratagy ES User Guide 04/05 Messa ge Destin ation Selectio ns At the be ginning of th e Send Message s menu, you are asked to enter the des tination mailbox n umber(s).You can ch oose to ente r a singl e destinatio n (e.
The Grand T our Messag e Destination Selections Stratagy E S User Gui de 04/05 13 System Dis tribution List s In addit ion to Personal Distribu tion List s, Stratagy ES supp orts system-wide distri bution lists created b y the System Admini strator for use by ev eryone in y our company.
The Grand T our User Opt ions 14 Stratagy ES User Guide 04/05 User Options You can set your mailbox for Do Not Di sturb (DND) or call screening, se lect or r e cord a busy gr eeting (plays whe n your .
The Grand T our User Prompt s Stratagy E S User Gui de 04/05 15 User Prompts The Strat agy ES system prompts only for menu opti ons avail able to yo u. You do not hear pro m pts for opti ons: • Not a vaila ble in you r Stra tag y ES s ystem (i.e ., fa x).
The Grand T our User Prom pts 16 Stratagy ES User Guide 04/05.
Stratagy E S User Gui de 04/05 17 Getting Started 2 This ch apter inst ructs yo u on access ing and e xiting your mailbox and outlines t he user tutor ial ste ps.
Getting Sta rted Step 1: Acces s Y our Mailb ox 18 Stratagy ES User Guide 04/05 Step 1: Access Y our Ma ilbox The Main Me nu (shown bel ow) is your star ting poin t for all of Stra tagy ES’s messaging features. Pr essing from most menus re turns you to the Mai n Menu.
Getting Star ted Step 1: Access Y our Mail box Stratagy E S User Gui de 04/05 19 If you r eceive new messages while you are log ged on to your mailb ox, Stratagy ES informs you that new messages have arrived ev ery time yo u return to the Mai n Menu.
Getting Sta rted Step 2: Rec ord Your Name 20 Stratagy ES User Guide 04/05 Step 2: Record Y our Nam e Your name i s announced whene ver the di rectory is acc essed, you select the system greeti ng, or a message is sent by you to anot her Stratagy ES us er.
Getting Star ted Step 3: Record Y our Personal Gree ting Stratagy E S User Gui de 04/05 21 Step 3: Record Y our Per sonal Greeting The tu torial now prompts you to rec ord your perso nal greet ing.
Getting Sta rted Step 4: Change Y our Security Code 22 Stratagy ES User Guide 04/05 Step 4: Change Y our Se curity Code You shoul d change your securi ty code on a regular ba sis to ensur e the priv acy of y our messages and personal g r eeti ngs (see “ Change Security Cod e” on page 62 ).
Stratagy E S User Gui de 04/05 23 Play Messages 3 This chap ter explain s how to u se the Pla y Messages feat ure. It c overs: • Acce ssi ng mess ag es • Playback controls • Playing messa ges .
Play Mess ages Acce ss Mes sages 24 Stratagy ES User Guide 04/05 Access Mes sages Once you pr ess to play your messages, t he following te lephone key s assist you in going through you r messages: T akes you to the ne xt message or back t o the top of the folder when you hav e reached the last mess age in the fo lder .
Play Mes sages Playback Controls Stratagy E S User Gui de 04/05 25 Play Next Message Plays ne xt message in fold er. If you are at the last messag e in the f older, goe s to the first message in the same folder. Replay Current Message Plays pr evious message in folder.
Play Mess ages Play Me ssages 26 Stratagy ES User Guide 04/05 Play M essages When you acc ess your mailbox, Stra tagy ES tells you the number of urgent, n ew, saved, an d fax messages (if supported by your system; check with your S ystem Administr ator) yo u have in you r mailbox.
Play Mes sages Play Mess ages Stratagy E S User Gui de 04/05 27 1. From the Mai n Menu, press . A message pl ays. Whil e the m essa ge pl ays, you can se lect to pause / resum e, to turn u p volume, t o turn down volume, to back up (rew ind), to go fo rward (advance ), and/or to change sp eed (toggle) .
Play Mess ages Play Me ssages 28 Stratagy ES User Guide 04/05 Note Mes sages are n ot m oved t o the s aved folder until you log ou t of your mailbo x, enab ling y ou t o retu rn to th e new message f older and rep lay the mess age. The Play Mes sages Menu plays.
Play Mes sages Spec ial Fu nct ions Stratagy E S User Gui de 04/05 29 Special Functions You can pri nt or send faxes , check the date a nd time a message was sent, or r eview a messag e set for futur e delivery in the Pla y Messages Menu. When you pla y a message, this op tion is availa ble by pre ssing Special Functi ons.
Play Mess ages Special Functions 30 Stratagy ES User Guide 04/05 ...or to re -en ter fax number . Send Current Fax to fa x machine for print Stratag y ES p rom pts fo r the fa x mac hine ’ s telephon e number . Ente r fax m achi ne’ s telepho ne number .
Play Mes sages Spec ial Fu nct ions Stratagy E S User Gui de 04/05 31 While the message is playing or immediately after , you can pres s to play the next message, to s av e th e c urren t message, to d elet e the current message and/o r to r eturn to the Speci al Function s Menu.
Play Mess ages Special Functions 32 Stratagy ES User Guide 04/05 New/Saved mess age folder ( toggle) If pers onal folders exist, ente r a fold er nu mber ...or to g o to new folder , to go to Saved Message Fol der , or to retu rn to previous me nu.
Play Mes sages Retrieve an d Listen to E-mail M essages Stratagy E S User Gui de 04/05 33 Retriev e and Listen to E-mail Message s Note This fe ature is onl y available t o users of S tratagy ES with Unified Mes saging (UM ) and T ext -to- Spee ch (T TS) ca pabi liti es.
Play Mess ages Retriev e and Li sten to E-mail Me ssages 34 Stratagy ES User Guide 04/05 3. (Opti onal) Wh ile the message pl ays or immedia tely aft e r , you can select one of the fo llowing: Play the n ext e-mail message Skips to t he beginning of t he next e- mail message.
Play Mes sages Retrieve an d Listen to E-mail M essages Stratagy E S User Gui de 04/05 35 Reply to t he current e-mail mes sage S tratagy ES cr eates an e-mail message with your repl y attached as a standard .wa v audio file and s ent to the origin ator.
Play Mess ages Retriev e and Li sten to E-mail Me ssages 36 Stratagy ES User Guide 04/05.
Stratagy E S User Gui de 04/05 37 Send Messages 4 You can re cord and send a message from any tou chtone telephone to another Strata gy ES user, several users, or to a pe rsonal or sy stem distr i buti on list .
Send Messag es Recording Controls 38 Stratagy ES User Guide 04/05 Recording Controls While rec ording a message, y ou can pause/resu m e th e recording or e nd the recording using th e following keys ( shown below).
Send Messa ge s Send a M essage Stratagy E S User Gui de 04/05 39 Send a Messag e Using the Sen d Messages Menu (shown belo w), you can record a messa ge and send it to singl e mailbox or multipl e destinations (e.g., pers onal or system di stribution li st), forw ard a m essa ge ( with a comm ent), or rep ly to a mess age sent y ou.
Send Messag es Send a Message 40 Stratagy ES User Guide 04/05 1. From the Mai n Menu, press . S tratagy ES prompts you to enter t he destinati on (i.e., ma ilbox number , Personal or System Distribu tion List, or Mult iple Destin ations). 2. E nter one of the foll owing destina tions: 0DLOER[QXPEHU plus .
Send Messa ge s Send a M essage Stratagy E S User Gui de 04/05 41 Dire ctory plus the firs t letter s (Q=7, Z=9) of the u ser ’ s first o r last name ...or the f i rst letter s of a syst em di stri butio n list name. Note Entry must be at least thre e letter s long.
Send Messag es Send a Message 42 Stratagy ES User Guide 04/05 4. Press a gain to send the mess age im med iatel y S tratagy ES tells yo u that your message has been sent and returns you t o the Main Menu . Important! If yo u pr ess to send your message, you cannot use the special r ecor ding and sending options.
Send Messa ge s Forw ard a Mes sage Stratagy E S User Gui de 04/05 43 Forward a Mess age Any mess age sent t o you that is not marked a s Private can be forwarded to a single destina tion or a person al or sys tem distributi on list. Whe n forwardi ng a message, recordi ng a message (comme nt) is op tional.
Send Messag es Forward a M essage 44 Stratagy ES User Guide 04/05 Press to select th e name as th e destination, t o hear the next n ame, or to c ancel yo ur entry and re-e nter . plus a Per sonal Distrib ution List number ( ~ ).
Send Messa ge s Forw ard a Mes sage Stratagy E S User Gui de 04/05 45 ...or b efore sen ding the message, yo u can use any of the f ollowing options : Review reco rding The forwarding commen t plays. Re-record Press whe n done. The system p rompts you to reco rd the comment at the be ep.
Send Messag es Reply to Current Message 46 Stratagy ES User Guide 04/05 Reply to C urre nt Mes sage Strata gy ES lets you reply t o a message that yo u are currentl y playing.
Send Messa ge s Reply to Current Message Stratagy E S User Gui de 04/05 47 ...or b efore sen ding the message, yo u can use any of t he following options : Review reco rding The recordin g plays. Re-recor d Press whe n done. The system p rompts you to recor d at the b eep.
Send Messag es Special Delivery Op tions 48 Stratagy ES User Guide 04/05 Special D elivery Options You can send a messag e as urg ent, private, or with a re turn receip t reque st. The setti ngs may be used in any combination and may be change d prior to sending t he message.
Send Messa ge s Fu ture D eliv ery Stratagy E S User Gui de 04/05 49 Futur e Delivery Strata gy ES can be configur ed so that your me ssage is delivered at a future spe cified time and d ate. When you send, fo rward or reply to a message, t his option is avai lable by press ing Set Future Deli very.
Send Messag es Send a D irect Fax 50 Stratagy ES User Guide 04/05 Send a Dire ct Fax Strata gy ES enables you to send a fax to a mailbox when you are calling fr om a fax machine ha ndset. 1. Put the d ocument to be faxed i nto the fax mac hine. 2. From the f ax machine handset , dial the n umber for S tratagy ES.
Send Messa ge s Send a Di rect Fax Stratagy E S User Gui de 04/05 51 6. (Optiona l) Press Addition al Destinations . Send the mes sage to additio nal destinatio ns. (See Ste p 2 on page 43 for step -by- step instruc tions.) Y ou can repe at this s tep as o ften as necessar y .
Send Messag es Send a D irect Fax 52 Stratagy ES User Guide 04/05.
Stratagy E S User Gui de 04/05 53 Manage Mailbox 5 Strata gy ES provides spec ial options to customiz e and manage your mai lbox features (menu shown b elow).
Manage Mailbox Chang e Greeting 54 Stratagy ES User Guide 04/05 Change Greet ing You can sel ect either a per sonal or system gr eeting t o play cal lers when y ou do not answer or when your telephon e is busy.
Manage Mailbox Chang e Greeting Stratagy E S User Gui de 04/05 55 Create or Record Ove r a Persona l Greeting Personal greetings s hould be informa tive and adv ise cal lers when you wi ll be availa ble to retu rn th eir c alls o r resp ond to the ir mes sage s.
Manage Mailbox Chang e Greeting 56 Stratagy ES User Guide 04/05 4. (O ptio nal) Af ter r ecordin g, you can pr ess: Y ou can rep eat options 1~3 a s many times as you wish. Review reco rding The complete greet ing plays . Re-record Pres s when done.
Manage Mailbox Chang e Greeting Stratagy E S User Gui de 04/05 57 Select a Person al Gree ting 1. From the Mana ge Mailbox Menu, press . S tratagy ES plays the Change Greeting opt ions. 2. Enter a p ersonal greeti ng number ( ~ ) Y our c allers hear the sele cted greeting when you do not answe r or when your tel ephone is b u sy .
Manage Mailbox Chang e Greeting 58 Stratagy ES User Guide 04/05 Review a Pers onal Gre eting 1. From the Mana ge Mailbox Menu, press . S tratagy ES plays the Change Greeting opt ions. 2. Press to review th e curre nt gre eting The current greeting plays.
Manage Mailbox Chang e User Opti ons Stratagy E S User Gui de 04/05 59 Change User Options Strata gy ES provides a number of special optio ns to improve time ma nagement and product ivity (menu shown be low). For example, the DND feat ure can provide b locks of time f or meetin gs or projects u ninterrupted by the ringing of a telephone.
Manage Mailbox Chang e User Opti ons 60 Stratagy ES User Guide 04/05 Chan ge Do Not Dist urb (DND) Sett ing If you s et this feature t o On, Stratagy ES aut omatically send s calls t o your mailbox without f irst ringing you r telephone.
Manage Mailbox Chang e User Opti ons Stratagy E S User Gui de 04/05 61 Change Call Sc reening Se tting If you set this fe ature to On , Stra tagy ES a sks ca lle rs for t heir n ame a nd co mpan y.
Manage Mailbox Chang e User Opti ons 62 Stratagy ES User Guide 04/05 Change Secu rity Code Each mail box in the system has a security code. Th e code must be enter ed by you i n order t o “log on” to your m ail box, ena bling you t o access your me ssages, se ttings, greeti ngs, etc.
Manage Mailbox Chang e User Opti ons Stratagy E S User Gui de 04/05 63 Select Bus y Greeting 1. From the Mana ge Mailbox Menu, press . Str atagy ES plays the Change User Options Menu. 2. Press . A promp t ve rifie s the cu rre nt sta tus (custo m/ syst em) o f the B usy G reeti ng f eatur e.
Manage Mailbox Chang e User Opti ons 64 Stratagy ES User Guide 04/05 Create or Record Ove r Busy Greeting You can recor d your own custom busy greeting ( m enu sh own below) that plays when caller s reach your extensi on and it is busy.
Manage Mailbox Chang e User Opti ons Stratagy E S User Gui de 04/05 65 1. From the Mana ge Mailbox Menu, press . Str atagy ES plays the Change User Options Menu. 2. Press . S tratagy ES prompts you to record your custom busy greet ing. 3. Begin reco rding at the tone.
Manage Mailbox Chang e User Opti ons 66 Stratagy ES User Guide 04/05 Record Y our Name Your name i s announced whene ver the di rectory is acc essed, you select the system greeti ng, or a message is sent by another St ratagy ES user. Strata gy ES prompts you thr ough the entire recor ding sequenc e (menu shown below).
Manage Mailbox Chang e User Opti ons Stratagy E S User Gui de 04/05 67 1. From the Mana ge Mailbox Menu, press . Str atagy ES plays the Change User Options Menu. 2. Press . Str atagy ES prompts you to rec ord your name . 3. At the t one, state you r name slowly an d clearly .
Manage Mailbox Chang e User Opti ons 68 Stratagy ES User Guide 04/05 Chan ge Messa ge Notifica tion Your mailbox can have notif ication records pr ogrammed by the System Administ rator with a spec ific notific ation method (mess age waitin g lights, pagers, vo ice, etc.
Manage Mailbox Chang e User Opti ons Stratagy E S User Gui de 04/05 69 ...or if you do not remember the templ ate number you want , pr ess . Press t o select the notifi cation templ ate or to hear th e next record .
Manage Mailbox Chang e User Opti ons 70 Stratagy ES User Guide 04/05 Set Auto matic Me ssage Cop y When enable d, the Automatic Mess age Copy feature (menu shown below) automa ticall y copies messages f r om your mailbox to a desi gnated mailbox .
Manage Mailbox Chang e User Opti ons Stratagy E S User Gui de 04/05 71 1. From the Mana ge Mailbox Menu, press . Str atagy ES plays the Change User Options Menu.
Manage Mailbox Chang e User Opti ons 72 Stratagy ES User Guide 04/05 Set delay time S tratagy ES prompts you to ente r the time. Select one of the followi ng: Only one of the followin g entries are all owed. Set hour System prompt s for number of hou rs to del ay message (max imum is 24 hours).
Manage Mailbox Chang e User Opti ons Stratagy E S User Gui de 04/05 73 Review O ption Settings Saves chan ges and return s to pre vious menu. Saves the changes and re turns to the aut o copy message. Cancel cha nges and return s to pre vious menu.
Manage Mailbox Manage Personal Distr ibution Lists 74 Stratagy ES User Guide 04/05 Manage Personal Dis tribution Lists The Manage Pe rsonal Distrib ution Lists fea ture enable s you to cr eate and manage up to 25 per sonal distrib ution lists. The lists consist of the mai lboxes to which yo u most frequen t ly se nd messages .
Manage Mailbox Manage Personal Distr ibution Lists Stratagy E S User Gui de 04/05 75 Ente r the m ailbo x number or press for S tratagy ES directory assi stan ce. P ress when done. The name (and extension) pla ys. Y ou can add addition al mailbox numbers as needed.
Manage Mailbox Manage Guest Mailbo xes 76 Stratagy ES User Guide 04/05 Mana ge G uest Mail boxes Guest m ailboxes p rovide limit ed access to the Stratag y ES system for t emporary and project -oriented employ ees, such as consu ltants an d contractors.
Manage Mailbox Use Gues t Mailboxe s Stratagy E S User Gui de 04/05 77 Use Gues t Mailbox es A guest us er can access hi s/her mailbox in the same manner as a regular Strat agy ES user.
Manage Mailbox Manage Personal Folders 78 Stratagy ES User Guide 04/05 Manage Personal Folde rs Your messag es can reside i n up to nine folders —one new, one s aved and se ven personal folders cr eated by you for the purpo s e of sa ving your messages.
Manage Mailbox Manage Pe rsonal Folder s Stratagy E S User Gui de 04/05 79 1. From the Mana ge Mailbox Menu, press . S tratagy ES plays the Mana ge Personal Folde r s options . 2. E nter a numb er fro m ~ . Number 1 is res erved for the s tandard save folder and cannot be used.
Manage Mailbox Manage Personal Folders 80 Stratagy ES User Guide 04/05 5. Press t o retu rn to t he previou s menu S tratagy ES returns to the previous menu. ...or to retu rn to t he Manage Mailb ox Menu Y ou can select a nother Mana ge Mailbox option.
Stratagy E S User Gui de 04/05 81 Using Stratagy ES with a Strata CIX/CTX A This appen dix co ver s the use of Stra tagy ES voi ce ma il with the Stra ta C IX/C TX. C all Forward, M essage Wait ing, CTX Proprieta ry Integr ation, Dir ect Transfer to Voi ce Mail and Voi c e Mail Conference feat ures are all described.
Using Stra tagy ES with a St rata CIX/CTX Call F orward 82 Stratagy ES User Guide 04/05 ³ T o use the Cal l Forward button sequen c e ³ Follow th e instructi ons in Ta b l e 1 be low shown under “ Button Seque nce.
Using Strata gy ES with a Stra ta CIX/CTX Messa ge Waitin g Stratagy E S User Gui de 04/05 83 Mess age W aiting Use your 0VJ LED/b utton and L CD to see/r etr ieve m essa ge(s) . An extens ion can receive u p to four simulta neous Messag e Waiting indicat ions and LCD messages.
Using Stra tagy ES with a St rata CIX/CTX CTX Proprietary Inte gration 84 Stratagy ES User Guide 04/05 T urning On /Off Message W aiting LE D on A nothe r Exten- sion If you ca ll an extensio n and it’s busy or there is no ans w er, you c an light tha t extensi on’s Message Waiti ng LED and enabl e that extensi on to call you back.
Using Strata gy ES with a Stra ta CIX/CTX CTX P ropr ieta ry Inte grat ion Stratagy E S User Gui de 04/05 85 When your tel ephone is idle, and a message arr ives for an e xtension on your ph one, the Msg LED is activa ted for the appro priate ext ension and updates the LCD with this disp lay (shown right ).
Using Stra tagy ES with a St rata CIX/CTX CTX Proprietary Inte gration 86 Stratagy ES User Guide 04/05 T able 2 Stratagy ES Main Menu Soft Keys for CIX/CTX Digit al T elephones IPT 2008-SDL DKT 3014-S.
Using Strata gy ES with a Stra ta CIX/CTX CTX P ropr ieta ry Inte grat ion Stratagy E S User Gui de 04/05 87 CHANGE Change no tification digi ts CHG GREETING GRT GRT Chan ge Greet ing CONT DELETE Cont.
Using Stra tagy ES with a St rata CIX/CTX CTX Proprietary Inte gration 88 Stratagy ES User Guide 04/05 MARK PRIV A T PRV PRV Se t Private statu s (On/Off) MARK URGENT URG URG Set Urgent status (On/Off.
Using Strata gy ES with a Stra ta CIX/CTX CTX P ropr ieta ry Inte grat ion Stratagy E S User Gui de 04/05 89 REPLA Y Re play cu rren t mess age REPL Y R PL Y RPL Y Rep ly to the current message RE REC.
Using Stra tagy ES with a St rata CIX/CTX CTX Proprietary Inte gration 90 Stratagy ES User Guide 04/05 Call Reco rd to Stratagy ES Whil e on a n activ e ca ll, a s tatio n us er can recor d th e conv ersa tion and s tore it in a Strata gy ES voice mailbox.
Using Strata gy ES with a Stra ta CIX/CTX CTX P ropr ieta ry Inte grat ion Stratagy E S User Gui de 04/05 91 ³ T o rec o rd a cal l 1. W ith a call i n progress, pres s 5H F R U G .
Using Stra tagy ES with a St rata CIX/CTX Direc t T ransfer to V oice Mailbox 92 Stratagy ES User Guide 04/05 Direct T ransfer to V oice M ailbox An interna l user on the Strata CIX/CTX can tr ansfer a call direc t ly to ano t her per son’s voice mail box without waiting for the call to forward fr om the call ed party’s teleph one.
Stratagy E S User Gui de 04/05 93 Fax Printer Driver B The Strat agy ES Fax Printer Driver en ables you to sele ct a documen t that you have create d on your computer a nd after convert ing it to a Ta.
Fax Printer Driver Config ure/Persona lize Fax Printer Driver 94 Stratagy ES User Guide 04/05 Configure/Pe rsonalize Fax Printe r Driver Note T o u se thi s prin ter dri ver, you mus t first load th e Strata gy ES Fax Pr inte r Driver o n your computer .
Fax Printer Driver Configure /Personalize Fax Printer Driv er Stratagy E S User Gui de 04/05 95 3. In the Host name: field on the SES tab scre en, type the computer name or IP addre ss fo r the Stra tagy ES. Check with your System Admin ist rator for this info rmatio n.
Fax Printer Driver Config ure/Persona lize Fax Printer Driver 96 Stratagy ES User Guide 04/05 • Never show t he Login dialog – Check/uncheck whether o r not you want to type your mailbox number and secu rity code eac h time you use the S tratagy ES Fa x Printer Driver .
Fax Printer Driver Use Fax Printer Driver Stratagy E S User Gui de 04/05 97 Use Fax Print er Driver 8. For custom cov er pages, the Image field n eeds to de fin e the lo catio n of th e tem plate file b eing used for th e co ver page. Note If a cus t om cove r page is desi red, see your System Administra tor for d etail s.
Fax Printer Driver Use Fax Printer Driver 98 Stratagy ES User Guide 04/05 3. Click OK. Note If you remov ed the check mark from t he Neve r sh ow th e Logi n di alog field ( SES Fax C lient Set up sc reen) whe n you configur ed the fax prin ter driver , this screen d oes not display .
Fax Printer Driver SES Fax Clie nt Screen Stratagy E S User Gui de 04/05 99 SES Fax Client Screen The SES Fax Cl ient screen (s hown below) enables you to create and send a fax using Strata gy ES.
Fax Printer Driver SES Fax Client Screen 100 Stratagy E S User Guide 04/05 T able 4 SES Fax Clien t Screen Fields B UTT ON D ESCRIPTION Document T itle Defines the name of the d ocument t hat you are at tempting to fa x. Pages Provi des a page coun t of the fax docu ment.
Fax Printer Driver Schedule Fax for Future De livery Stratagy E S User Gui de 04/05 101 Schedule Fax for Fut ure Delivery 1. After f illing out the SES Fax Client screen, click Schedule. Th e Schedule Fax scre en displays (sho w n ri ght). 2. Using the drop-down menu selec t the date.
Fax Printer Driver Schedul e Fax for Future Del ivery 102 Stratagy E S User Guide 04/05.
Stratagy E S User Gui de 04/05 103 Automatic Speech Recognition C Note Automatic Speech Recognitio n (ASR) is an option al feature in the S tratagy ES.
Automatic Speech Recognition Reach Destination 104 Stratagy E S User Guide 04/05 Reach Destination After l istening to your company’s ins truction a l gre eting and saying the user’ s name, Strata gy ES follows this procedure: • Strata gy ES identifies the name and tr ansfers your ca ll to the user’s mailbox.
Automatic Speech Recognition Send a M essage Stratagy E S User Gui de 04/05 105 Send a Messag e After l istening to your company’s ins truction al greeting and saying either “ send message” o r .
Automatic Speech Recognition Send a Message 106 Stratagy E S User Guide 04/05.
Stratagy E S User Gui de 04/05 107 Unified Messaging (UM) with Outlook Integration D Unified M essagin g (UM) lets you e fficie ntly acce ss e-mail, voice m ail and fax messages al l within your e-mail in box.
Unified Messaging ( UM) with Outlook Integrat ion Stratag y ES Me ssage Window 108 Stratagy E S User Guide 04/05 Stratagy ES Messa ge Window The Strat agy ES Message window ( s ee Figu re 2 below a nd Ta b l e 5 on page 109 ) enables you to manage both yo ur voice and fax mes sages fr om your PC.
Unified Messaging ( UM) with Outlook Integrat ion Stratagy ES M essage W indow Stratagy E S User Gui de 04/05 109 T able 5 Stratagy ES Message Box Buttons B UTT ON D ESCRIPTION Multimed ia Enables you to play , rewind, fast forward, p ause and stop m essage playback.
Unified Messaging ( UM) with Outlook Integrat ion Address Book Featu re 11 0 Stratagy ES User Guide 04/05 Address Boo k Feature ³ The S tratag y ES Address Book makes it eas y to find and sel ect addres ses for user ’ s mailboxes . The address b ook lists all voic e mailbox address es in the system.
Unified Messaging ( UM) with Outlook Integrat ion Using UM Feature Stratagy E S User Gui de 04/05 111 Using UM Feature Step 1: Configure Y our Computer for UM Note This ste p may have already been performed for you. Check with your System Admin ist rator .
Unified Messaging ( UM) with Outlook Integrat ion Using UM Feature 11 2 Stratagy ES User Guide 04/05 • Save the message to my S tratagy pe rsonal fol der – If you select this opt ion, you need to s elect one of your personal folders from th e drop-down list where the messages w ill be stored.
Unified Messaging ( UM) with Outlook Integrat ion Using UM Feature Stratagy E S User Gui de 04/05 11 3 Notes • The mailbo x number , Server name/IP a ddress and Domain name should have been fi lled in during t he installation of the St ratagy ES O utl ook Integr ation softw are.
Unified Messaging ( UM) with Outlook Integrat ion V oic e Mail O pti ons 11 4 Stratagy ES User Guide 04/05 Step 3: Selec t Message ³ Double-c lick on a message liste d in the Microsoft Outlo ok Inbox. The Strat agy ES Message win dow displays (see Figure 2 on page 108 ), enabling yo u to manage both your voice and fax me ssages f r om your P C .
Unified Messaging ( UM) with Outlook Integrat ion V oice M ail Options Stratagy E S User Gui de 04/05 11 5 Reply to V oice Mess age 1. From the S tratagy V oice and Fax Me ssage s creen , clic k V oice Reply . Another mes sage form d isplays wi th the To field filled in wi th the addre ss of the origina l sender (shown r ight).
Unified Messaging ( UM) with Outlook Integrat ion V oic e Mail O pti ons 11 6 Stratagy ES User Guide 04/05 Forward V oice Mess age 1. From the S tratagy Messa ge window , click V oice Forward . Anot her messag e fo rm display s (shown right ). 2. Click To field.
Unified Messaging ( UM) with Outlook Integrat ion View F ax Stratagy E S User Gui de 04/05 11 7 Send V oic e Mess age 1. From the S tratagy V oice and Fax Me ssage s creen , clic k Reco rd Strata gy V o ice Messag e in the S tandard Outlook t oolbar .
Unified Messaging ( UM) with Outlook Integrat ion Vi e w F a x 11 8 Stratagy ES User Guide 04/05.
Stratagy E S User Gui de 04/05 11 9 Unified Messaging with IP Integration E This appe ndix provides in structions on ho w to configure your computer to pr operly recor d .w av fi les i n the c orrec t fo rmat t o se nd int o Stra tag y ES a s voic e mes sag es.
Unified Messaging w ith IP Integration Config ure Wind ows for Stratagy ES Cod ec 120 Stratagy E S User Guide 04/05 Configure W indows for Stratagy ES Co dec Note Before be ginning the setup pr ocedure, the T AIS Audio Codec must be instal led on your PC.
Unified Messaging w ith IP Integration Configu re Windo ws for Stratagy ES Code c Stratagy E S User Gui de 04/05 121 Conf igure W ind ows 1. Click S tart > Settin gs > Control Panel > Multim edia (show n right) . 2. In the R ecord ing s ecti on of the Multim edia Prope rtie s windo w , c lick Customize .
Unified Messaging w ith IP Integration Record Stra tagy ES V oice M essages (us ing Wi ndows Sound Record er) 122 Stratagy E S User Guide 04/05 5. Click Sav e As and the Save As di alog box displ ays. T ype Stra tagy ES Format in the avail abl e field .
Unified Messaging w ith IP Integration Send .W A V File as V oice Mess age Stratagy E S User Gui de 04/05 123 Send .W A V File as V oice Mes sage 1. T o sen d the .w av fi le into Stra tagy ES a s either a new , reply , or forwarde d voice message t o a mailbox, atta ch th e .
Unified Messaging w ith IP Integration Send .W A V File as V oice M essage 124 Stratagy E S User Guide 04/05.
Stratagy E S User Gui de 04/05 125 Remote User Password Administration for TTS F This appe ndix provides in structions on ho w to update the Stratagy ES software with your e-mai l log on pa ssword so tha t the system can retri eve e-mail messages and re ad them via T ext-to-Speech ( TTS).
Remote User Password Administration for TTS Set Remote Use r Password 126 Stratagy E S User Guide 04/05 Set Remote User Password ³ T o insta ll S tratagy ES Remote User Pas sword Administ ration applet 1. In sert t he Strata gy ES Soft ware CD-ROM into your comp uter .
Strat agy ES User Guide 04/05 127 Glossary This glo ssary define s frequen tly-used S trata gy ES voice process ing system fe atures an d functi ons. Te r m Definition Busy Gree ting Y ou can sele ct yo ur custom busy or the system busy greeting for callers to he ar when your telephon e is busy .
Glossa ry Do Not Disturb ~ Name Recording 128 Strat ag y ES User Guide 04/05 Do Not Disturb Do Not D i sturb operates in On/O ff mode. W hen On, S tratagy ES automati cally sends c alls to your m ailbox withou t ringing y our telephon e first. Fax M essages Fax messages sent to your ma ilbox.
Glos sary New Mes sage Folder ~ Sa ved Message F older Strat agy ES User Guide 04/05 129 New Message Folde r The ne w message fo lder conta ins unhe ard and par tially he ard messag es. W hen pla y ing n ew messa ges, urgent mes sages always pl ay first.
Glossa ry Security Code ~ User Notifica tion 130 Strat ag y ES User Guide 04/05 Security Code Each mailb ox in the system ha s a security code. Y ou must enter your sec urity code to ac cess your ma ilbox. The sec urity code ensur es the priv acy of your messag es, personal gre etings, etc.
Stratagy ES User Guide 04/05 131 Index A about th is guide conventi ons, vi organiz ation, v relate d doc ume nts/ media , viii access your mailbox, 18 ASR, 103 auto matic messag e copy, 70 Automatic .
Index E ~ M 132 Stratagy ES User Guide 04/ 05 system l i st, 13 direct transfer to vo ice mailbox, 92 direct ory, 41 , 43 distri bution lists, 12 , 13 E e-mail messa ges, 9 , 33 exit mai l box, 22 ext.
Ind ex N ~ P Stratagy ES User Guide 04/05 133 control back up ( r ewind) , 25 change sp eed , 25 go forwar d (advance) , 25 pause/res ume , 25 , 44 , 46 play next , 25 play pre vious , 25 replay cur r.
Index R ~ U 134 Stratagy ES User Guide 04/ 05 volume, 25 privat e messages, 11 , 48 R record busy gree ting, 65 messages append comm ent , 45 recordi ng , 42 , 47 re-re cord comm ent , 45 message , 42.
Ind ex V ~ V Stratagy ES User Guide 04/05 135 configu re windows for Str atagy ES Codec, 120 record .wav fil e, 122 send .wa v fi le, 123 urgent me ssages, 11 , 48 user opt ions auto matic messag e co.
Index V ~ V 136 Stratagy ES User Guide 04/ 05.
An important point after buying a device Toshiba ES8 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Toshiba ES8 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Toshiba ES8 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Toshiba ES8 you will learn all the available features of the product, as well as information on its operation. The information that you get Toshiba ES8 will certainly help you make a decision on the purchase.
If you already are a holder of Toshiba ES8, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Toshiba ES8.
However, one of the most important roles played by the user manual is to help in solving problems with Toshiba ES8. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Toshiba ES8 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
