Instruction/ maintenance manual of the product DKT2001 Toshiba
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Telecommunication Systems Division January 2002 DKT3001/2001 Digital Single Line T elephone User Guide Digital Business T elephone Systems.
Publ icat ion In forma tion T oshiba Ameri ca I nformat ion Sys tem s, Inc. , T elecommun ica tion Sys t ems Divis i on, rese rves the r ig ht , wit hout p rior n otice , to r evis e this infor mation.
TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ TA I S ” ) T elecommunication Systems Division License Agr eement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULL Y READ THIS LICENSE AGREEMENT .
T oshiba America Information Systems, Inc. T elecommunication Systems Division Limite d W arranty T oshiba Amer ic a Info rmat io n Syst ems, Inc. , ( “ TA I S ” ) warran ts that this voice proces.
Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 i Contents Introduction Organizati on ............................... ........................... .................. ........................... ............ ......v Conventions ... .......
Contents Chapte r 3 – Advan ced Operati on ii Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Call Transf er ............ ........................... .................. ........................... ........................... ... ......9 Conference Ca lls .
Contents Chapter 4 – DSS Consol e Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 iii Emergency Ringd own .................................. ........................... .................. .........................31 Override Calls ....
Contents Appendix – Centrex Applic ation iv Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Appendix – Centrex Application Flexible Dire ctory Numbering ..................... .................. ........................... ............
Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 v Introduction This gui de provide s instruc tions fo r operati ng the DKT3001 and DKT2001 Digi tal Single Li ne T elep hone (SL T) for S trata CTX system.
Introduction Conve ntions vi Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Conventi ons Related Documents/Media Note Some document s liste d here may app ear in dif feren t versio ns on the CD-R OM or i n prin t.
Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 1 The Grand T our 1 This chap ter f amiliarize s you with t he control s and indi cators l ocated on your St rata DKT3001 or DKT2001 Digit al Single Line T ele phone (DK-SL T), which is connecte d to S trata CTX tel ephone system.
The Grand T our DKT3001 2 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 DKT3001 Look at t he bottom of your telepho ne for the model number, DKT3001-SLT. The DKT3001 can perform any of th e features in this guid e, as long as the y are assigne d to your tel ephone and your DKT3001 is connect ed to a St rata CTX sys tem.
The Grand T our DKT300 1 Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 3 Using th e DKT3001 (DK-SL T) in DKT2001 Mode Using the DKT3001 Sin gle Line T elephone (SL T) with the S trata DK system automati cally put s the te lephone in to DKT2001 mode.
The Grand T our DKT2001 4 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 DKT2001 The DKT2001-SL T ha s dif ferent fi xed button s and more limited capa biliti es than t he DKT3001-SL T . DKT2001 Buttons Buttons For defi nitions of the fi xed DKT2001 Bu ttons, se e T able 1 on pag e 3 .
Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 5 The Basics 2 This chap ter s hows you the b asic oper ation of your DKT3001-se ries or DKT2001- series tele phone. Impo rtant - Read Firs t Be sure t o check wit h your CTX Syst em Administra tor and make sure you kn ow which fea tures ar e enabled on your syst em.
The Basics Making a Call 6 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Which Outgoing/Inc oming Call Featur es Do I Hav e? Check mark h ere which ou tgoing/i ncoming fea tures you have on your system. ❐ Tone Signa ling: In ternal incomi ng call – you hear su cce ssi ve r ing tones , the n lift the handse t to answer th e call.
The Basics Answering a Cal l Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 7 Handset 1. Lift t he handset . Dial tone pla ys through the handse t. The Line LED lights. 2. Dial the number . Call pr ogress to nes are he ard throug h the hands et.
The Basics Messa ge W a itin g 8 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 T urnin g On/Off Messa ge W aiting LED on Anot her Extens ion If you ca ll an ext ension and it ’ s busy or th ere is no answer , you can ligh t that exten sion ’ s Message W aiting LED and enable tha t extens ion to cal l you back.
The Basics Call T ransfer Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 9 Call T ransfer 1. While on a cal l, press &QI 7 U Q . Y our Line LED flashes gr een and you hear inte rnal dial t one. 2. Dial the ext ensio n to wh ic h th e ca ll will b e transfe rred.
The Basics Confere nce Calls 10 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Confer ence Call s Y ou can con ference toge ther u p to eight parties (i ncluding yourself ) - with up to six partie s being ext ernal ne twork lin es.
The Basics Confe renc e Ca ll s Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 11 Adding Vo ice Mail to a Co nferen ce The Confer ence Master can add voi ce mail t o a confer ence. This f eature enabl es partic ipants i n a confer ence to li sten to o r leave a voice mail message during one phone call.
The Basics Distinctive Ringing 12 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Distinctive Ringing 1. Press to enter Use r Programming Mode.
The Basics Vo l u m e C on t r o l Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 13 Vo l u m e C o n t r o l ➤ Hold down th e 9R O ▲ button to i ncrease t he volume an d the 9R O ▼ to de crease i t.
The Basics Vo l u m e C on t r o l 14 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02.
Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 15 Advanced Operation 3 This chap ter give s you more details abo ut your DKT3001 and DKT2001 t elephone ’ s advanced functi ons.
Advanced Operation Account Code Cal ls 16 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Forced Acc ount Co des Some ap plications force you to e nter an Ac count Code. These F orced Accou nt Codes may be verifi ed or non-verifi ed, depending upon the applic ation, but in ei ther case, the caller must enter a code bef ore proce eding.
Advanced Ope rat ion Automat ic Bus y Redia l Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 17 Automati c Busy Redial After re aching a busy outsid e number , you can activ ate Automati c Busy Redial s o that the syst em auto maticall y redials the nu mber at reg ular i nterval s.
Advanced Operation Automati c Callbac k 18 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Automati c Callb ack When you rea ch a busy st ation, you can set Aut omatic Callba ck to have the syste m monitor the busy extension and no tify you when it be comes idle.
Advanced Ope rat ion Backgrou nd Mu sic Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 19 Background Mu sic Y ou can s et bac kgr ound music o ver you r p hone sp eake r or over e xterna l spea ker s.
Advanced Operation Call F orward 20 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Call Forward System System Call Forwar d (which i s set in Pr ogramming ) automati cally di rects ca lls to a predefi ned locat ion, such a s V oice Mail.
Advanced Ope rat ion Call Fo rwa rd Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 21 • Call Forwar d - Incoming Li ne Set for Another S tation – Ena bles y ou to set forwardi ng of inc oming line c alls for another telephone within your telepho ne syste m.
Advanced Operation Call F orward 22 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Som e Call F orwa rd fea tures requ ire a P ass Co de en try . Us e the follow ing pr oced ure to change you r Pass Code. ➤ T o change your Pass Code ➤ Dial + Ext.
Advanced Ope rat ion Call Fo rwa rd Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 23 Call Forward - Incomi ng Line Calls All Call (T o ne) + Dest. No. (T one) Bus y (T o ne) + Dest. No. (T one) No A nsw er + Dest. No. ( T one) + Timer (T one) + Bus y No A nswe r + Dest.
Advanced Operation Call Pa rk Orbits 24 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Call Park Orbits The Call P ark fe ature ena bles you t o hold a cal l tempora rily in a locatio n other th an your tel ephone. Thes e loca tions are ca lled orbits.
Advanced Ope rat ion Call Pickup Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 25 Call Pickup Y ou can pi ck up a ca ll th at i s r ing ing anothe r st ati o n ’ s extens ion, a call placed on hold at anot her stat ion and oth er typ es of call s.
Advanced Operation Call W ai ting 26 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Notes 1. The Primar y extensi on number is the di rectory number by which the phone s et is defined . Other , non-primary extensio n numbers ma y also app ear on the phon e.
Advanced Ope rat ion Direct Inward System Access Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 27 Direct I nwa rd System Access Outside callers with touch tone ph ones can ca ll in to .
Advanced Operation Do Not Disturb 28 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal , externa l and tra nsferred calls do not ring your stat ion and Of f-hoo k Call Announc e calls are denie d.
Advanced Ope rat ion Door Lock(s) Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 29 Door L ock(s) Your tel ephone system may enable you to unlo ck a door. If yo ur system h as been programmed t o do so, you may have a door lock/unl ock number f or specif ic lo cks.
Advanced Operation Door Ph one(s) 30 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Door Pho ne(s) Door phones can be use d to call telephone s select ed in syst em programming. Wh en a door phone calls, yo u hear a distin ctive ri nging tone, one or fi ve times (set in syste m programmin g).
Advanced Ope rat ion Emergen cy Ringdo wn Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 31 ➤ T o call/monitor a do or phone 1. W it h the hands et of f-hook, pr ess a ext ension. Y ou hear dial ton e and the LED flashe s green (i n-use).
Advanced Operation Override Calls 32 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 ➤ T o use Busy Overr ide ➤ After r eaching a b usy st ation, pre ss . A muted tone i s heard at the busy s tation, indicat ing that a call is wa iting.
Advanced Ope rat ion Paging Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 33 Class of Se rvice Overr i de By diali ng a Class o f Service Over ride code , a user ca n change a s tation ’ s set o f privi leges to one a ssoci ated w i th the overr ide co d e.
Advanced Operation Paging 34 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 ➤ T o make a Group Pag e ➤ Press /L QH + and enter the g roup number ( 01~16). Answ ering a Page ➤ T o answer a Gr oup Page ➤ Dial and ente r the Group number .
Advanced Ope rat ion Privacy Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 35 Privacy Privacy controls the ab ility of more than o ne person t o use the s ame extensi on or CO line at the same ti me.
Advanced Operation Speed Dia l 36 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Make a Call Us ing Spee d Dial W ith the DKT3 001, there a re th ree w ays t o init iate a Speed Dia l Call ( begin with Step 1, the n continue to S tep 2).
Advanced Ope rat ion Speed D ial Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 37 Advanced Sp eed Dial Operatio n Special Char acters Speed Dial Number s may i ncl ude ~ , , and Paus e.
Advanced Operation V oice Ma il - Direct T rans fer 38 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 V oice Mai l - Dire ct T ransfe r The S t ra ta CTX enabl es you to tr ans fe r a cal l di rec tl y to a voi ce mai lbo x without fir st ringi ng t ha t pe rs on ’ s telep hone .
Advanced Ope rat ion Feat ure Code s Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 39 Feature Codes These code s enable y ou to acce ss these f eatures, pr ovided tha t you have t he Class of Serv ice ab il ity to u se the m .
Advanced Operation Featur e Codes 40 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Call Forward - Remote Activation All Calls + Ext. No. + Pass Code + + Dest. No. + Bus y + Ext. No. + Pass Code + + Dest. No. + No A nsw er + Ext.
Advanced Ope rat ion Feat ure Code s Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 41 On hold - R em ot e R e trieve + Remote Ext. No. On hold - O ut side line Ret ri eve + on hold On hold - D irec te d Ext e nsion Ret ri eve + Ext.
Advanced Operation Featur e Codes 42 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Cancel MW at ano ther Station without Ri ngi ng + Ext. no. Messagin g - Adviso ry Advisory Message - Activation + Me ss age No. Advisory Message - Canc ellation Private Network Access Code + Pri vate N etwor k No.
Advanced Ope rat ion Feat ure Code s Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 43 Syst em (400 ~49 9) + Index Num b er (40 0~4 99) Syst em (500 ~59 9) + Index Num b er (50 .
Advanced Operation LED Indic ator Details 44 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 LED Indicator Det ails Each line a nd fea ture butto n has a LED n ext to it whi ch ind icate s the s tat us of th e line or feat ure assoc iated wit h the butt on.
Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 45 DSS Console 4 This chap ter pr ovides an overview of the opti onal Direc t St ation Sel ection ( DSS) Console a nd describ es the fe atures bu ttons and t heir as sociated LEDs. The DSS Console a dds 60 line /featur e buttons to a digi tal tel ephone.
DSS Console Overvi ew 46 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Over view The Direc t St ation Sel ectio n (DSS) conso le operat es alongs ide of a di gital t elephone to provi de 60 addit ional but tons. An example o f the DDSS3060 is s hown below .
DSS Console DSS Button Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 47 Featur es The LED col or ind ications descri bed in the se feat ure descr iptions apply spe cifical ly to the DSS Conso le model DDSS3060. Flash condi tions descri bed here ap ply to all DSS console models.
DSS Console DSS Button 48 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Whe n the c al led st ation answ ers th e call, t he DS S LED stays stead y red, a nd th e Line LED bec omes steady red. 4. If the station does not ans wer befor e a period set in sy stem progra mming, the call recall s your st ation.
DSS Console DSS Button Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 49 Speed Dial Y our DADM or DSS console may be equipped with 6' (Speed Dial) but tons tha t can be progr ammed to dial telephone numbers or to access feature s. 6' buttons on the DSS console function like 6' buttons on digital telephon es.
DSS Console DSS Button 50 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02.
Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 51 Centrex Application Y our system may be equipped with the Centr ex Applica tion, which enhances its featur e capabilit y when inst alled beh ind a Centr ex or PBX system.
Centrex Applicat ion Delayed Rin gi n g 52 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Delayed Ringing Outside line or Cen trex lin e(s) can be programmed for a 12-s econd and/o r 24-seco nd ring del ay at st ations t o permit al ternate answering condition s.
Strata CTX DKT3001/DKT2001 Digital Single Line T elephone 01/02 53 Index A about th is book conventi ons, vi relate d doc ument s, vi access code s, 39 account code , 39 cal ls, 15 forced acc ount cod.
Index D ~ O 54 Strata CTX DKT3001/DKT2001 Digital Single Line T elephone 01/02 D delayed ri ngi ng, 52 direc t inwa rd sy stem ac cess ( see D ISA) DISA securi ty code , 41 DKT2000-ser ies telepho nes.
Ind ex P ~ V Strata CTX DKT3001/DKT2001 Digital Single Line T elephone 01/02 55 P paging, 25 , 33 , 49 access code s, 42 pass code , 22 pick up gr oup call s, 25 priva cy, 35 overri de, 33 privat e ne.
An important point after buying a device Toshiba DKT2001 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Toshiba DKT2001 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Toshiba DKT2001 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Toshiba DKT2001 you will learn all the available features of the product, as well as information on its operation. The information that you get Toshiba DKT2001 will certainly help you make a decision on the purchase.
If you already are a holder of Toshiba DKT2001, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Toshiba DKT2001.
However, one of the most important roles played by the user manual is to help in solving problems with Toshiba DKT2001. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Toshiba DKT2001 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
