Instruction/ maintenance manual of the product DKA-UG-DKSLT-VB Toshiba
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Telecommunication Systems Division May 1999 Digital Business Telephone Systems Digital Single Line Telephone User Guide.
Publicati on Informa tion T os hiba Amer ica Inform ation Systems, Inc., T elecommunication Systems Divis ion, reserves the ri ght, without prior notice, to revise this information pu blication for any reason, in cluding, but no t limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.
Strata DK Dig ital Sing le Line T elephon e 5/99 i Contents Introduction Organizati on ..................... ........................... .................. ........................... ..................... ......v Conventions ... .................. ..
Contents Chapter 2 - Features ii Strata DK Digital Si ngl e Line T elephone 5/99 Verified Accoun t Codes .......................... .................. ........................... .........................10 Voluntary Acc ount Codes ............... ...
Contents Cha pter 3 - T oshiba Voice Ma il Sys tems Strata DK Dig ital Sing le Line T elephon e 5/99 iii Chapter 3 – Toshiba Voi ce Mail S ystems Setting Cal l Forward .......................... ........................... ..........................
Contents Chapter 3 - T oshi ba V oice M ail Syste ms iv Strata DK Digital Si ngl e Line T elephone 5/99.
Strata DK Dig ital Sing le Line T elephon e 5/99 v Introduction This gui de provide s instruc tions fo r operati ng the DKT2001 Digita l Single Line T elepho ne (SL T) for S tra ta DK Syst ems. These systems i nclude: ♦ DK14 ♦ DK16e/DK16 ♦ DK40i/DK40 ♦ DK424/DK280 (Re lease 3.
Introduction Conve ntions vi Strata DK Digital Si ngl e Line T elephone 5/99 ♦ Appendix A – Acc ess Codes pr ovides CO Line Acc ess Codes, Pa ging Group Codes, Feat ure Access Codes, and Speed Di al Access Codes. ♦ Appendix B – Cent rex Appl ication de scribes the Centre x features whi ch may be availa ble with yo ur St rata DK s ystem.
Strata DK Dig ital Sing le Line T elephon e 5/99 1 The Grand T our 1 This chap ter f amiliarize s you with t he control s and indi cators l ocated on your S trata DKT2001 Digit al SL T . T oshiba digital telephones incorporate s tate-of-t he-art tele communications technology and provi de a vast array of calling f eatures .
The Grand T our Buttons 2 Strata DK Digital Si ngl e Line T elephone 5/99 Buttons S trata DKT2001 t elephones come with six fixed bu tt ons (s ee Figure 1 ). Th e f unct io ns o f each of t he button s are desc ribed in Ta b l e 1 . T wo of the buttons ( /LQH and 0VJ ) ha ve LEDs which i ndicate v arious li ne or cal l stat es.
The Grand T our LED I ndica to rs Strata DK Dig ital Sing le Line T elephon e 5/99 3 LED Ind icat ors The /LQH button has an LED that f l ashe s at var ying rat es to i ndi cate li ne or ca ll s tatus (see Ta b l e 2 ). T he 0VJ button’ s LED indicates a message is waiting.
The Grand T our Vo l u m e C o n t ro l s 4 Strata DK Digital Si ngl e Line T elephone 5/99 V olume Controls Y our tel ephone has 9R O ▲ / 9R O ▼ buttons to in crease an d decre ase ring tone and handset volume levels. Y ou must hold down ei ther butt on for at least 1/ 8 second f or any volu me change to occur .
Strata DK Dig ital Sing le Line T elephon e 5/99 5 Features 2 This chapt er explains how to us e the features on your DKT2001 te lep hone. There is a Quick Refe rence sec tion for basic te lephone use , followed by the fea tures in alphabet ical or der .
Features Before Y ou Begin 6 Strata DK Digital Si ngl e Line T elephone 5/99 /LQH to answer the ringing c all. Ringing Line Pre ference is enable d in syste m programmin g. Incoming Call Ringing Pa tterns Y our tel ephone ringi ng pattern is set in s ystem programming .
Features Quick Referenc e Strata DK Dig ital Sing le Line T elephon e 5/99 7 Quick Referenc e Making an Internal Call Making an Outside Call 1. Lift t he handset ...or lift t he ha ndset and pres s /LQH . Y ou hear internal di al tone. 2. Dial the desired stati on number .
Features Quick R efere nce 8 Strata DK Digital Si ngl e Line T elephone 5/99 Making an Outside Call Using ISDN If your Stra ta DK telep hone syste m has Integ rated Ser vices Digi tal Networ king (ISDN) fe atures, yo u can make ca lls using this adva nced service .
Features Account C ode Call s Strata DK Dig ital Sing le Line T elephon e 5/99 9 Account Code Calls Account Cod es are used fo r a varie ty of rea sons, includi ng billing, c all tracking, and line r estrict ion appli cations.
Features Account Code C alls 10 Strata DK Digital Si ngl e Line T elephone 5/99 V erified Accou nt Codes Some S trata DK sys tems veri fy the numbers e ntered when you enter For ced or V oluntar y Account Code s. These are called V erified Account Co des.
Features Automati c Busy Redial (ABR) Strata DK Dig ital Sing le Line T elephon e 5/99 11 Automatic Busy Redial (ABR) After r eaching a b usy outside nu mber , you c an activate ABR so that t he Strat a DK system au tomatical ly redia ls the numbe r at regu lar inte rvals.
Features Automati c Call Dist ribution (ACD) 12 Strata DK Digital Si ngl e Line T elephone 5/99 Automatic Call Distribution (ACD) Y our DKT2001 telephone must be programmed for ACD in order fo r ACD features to work.
Features Automatic Callback (ACB) Strata DK Dig ital Sing le Line T elephon e 5/99 13 Automatic Callback (ACB) After r eaching a b usy or the Do Not Distur b ( DND) mode, y ou can set ACB to ha ve the sys tem call y ou back when t he called station i s no longer bus y or in th e DND mode.
Features Attend ant Consol e Calli ng 14 Strata DK Digital Si ngl e Line T elephone 5/99 Attendant Console Calling Up to four attendan t console s can be in stalled per syste m. There can b e up to thr ee ways to ca ll the att endant consol e, dependin g upon syste m programming.
Features Backgroun d Music (BGM) Over T elepho ne Spea kers Strata DK Dig ital Sing le Line T elephon e 5/99 15 Background Music (BGM) Over T elephone Speakers BGM over exte rnal spea kers is cont rolled by the System Ad ministrator . If BGM is enabled, you can tur n it ON/OFF for yo ur indivi dual sta tion speaker .
Features Call Forward (CF) 16 Strata DK Digital Si ngl e Line T elephone 5/99 -B usy/ No Answer Forwards calls i mmed iately to an other statio n whenever yo u are busy on another call. Calls also fo rward if yo u do n ot answer within a certain time (t hat you desi gnate).
Features Call Forw ard ( CF) Strata DK Dig ital Sing le Line T elephon e 5/99 17 ➤ T o cancel Call Forward Call Forward—External This fea ture en ables you to forwar d new , incomin g calls t o a number out side of th e system. Call F orw ar d-E x terna l does not fo rwar d inte rna l c alls or cal ls tra n sfe rr ed to y our telepho ne.
Features Call Forward (CF) 18 Strata DK Digital Si ngl e Line T elephone 5/99 ➤ T o cancel Call Forward-Ext ernal Remote Call Forward—External Destination Change If Call For ward-Exter nal mode is set at your s tation, you c an change t he forward ing destina tion fr om a telepho ne outside of the sy stem.
Features Call Forw ard ( CF) Strata DK Dig ital Sing le Line T elephon e 5/99 19 ➤ T o change the d estina tion number 1. C a ll into the St ra ta DK system ove r a CO line pr ogrammed for the DISA fe ature. Y ou hear ring back tone si gnal, then internal dial t on e for 10 seconds.
Features Call Park Orb its 20 Strata DK Digital Si ngl e Line T elephone 5/99 Call Park Orbits The Call P ark fe ature ena bles you t o hold a cal l tempora rily in a n orbit ( the area where the cal l is held). An yone can re trieve t he call fro m the orbit using the same or a dif f er ent stati on.
Features Call Park Orbits Strata DK Dig ital Sing le Line T elephon e 5/99 21 ➤ T o ret rieve a parked c all fr om any station ➤ T o park a ca ll and page a nother stat ion 4. Hang up. Once the call is park ed, you can mak e or receive othe r calls.
Features Call Pi ckup 22 Strata DK Digital Si ngl e Line T elephone 5/99 Call Pickup Y ou ca n pick up a c all that i s ringing another stat ion, a cal l placed on hold at another stati on, and othe r types of ca lls with t he Call Pi ckup feat ure. 3.
Features Call Pickup Strata DK Dig ital Sing le Line T elephon e 5/99 23 Pick up Calls to a Group S tations may b e assigned in system p rogramming to Pi ckup Groups.
Features Conferenc e Calls 24 Strata DK Digital Si ngl e Line T elephone 5/99 Conference Calls S trata DK en ables you to partici pate in a v ariety o f confere nce call s: ♦ Up to four statio ns (inclu ding your own ) may be conf erenced on internal lines.
Features Confe renc e Call s Strata DK Dig ital Sing le Line T elephon e 5/99 25 Step 2: (Optional) Add More Caller s to a Conference or T andem Call ...or , if the called station is busy , you can press the /LQH button to r eturn t o the exis ting c all.
Features CO Line Queui ng 26 Strata DK Digital Si ngl e Line T elephone 5/99 CO Line Queu ing If all out going CO lines are busy , the CO Line Queui ng feature will ring your telepho ne when one i s availab le. ...or for T andem calls : press &QI 7 U Q and hang up.
Features Direct Inward System Access (DISA) Strata DK Dig ital Sing le Line T elephon e 5/99 27 ➤ T o cancel CO Line Queuing Direct Inward System Access (DISA) Outside callers with tele phones tha t.
Features Direct Inwa rd System Access (DISA) 28 Strata DK Digital Si ngl e Line T elephone 5/99 ➤ T o make an outgoi ng call wit h DISA 4. If you hear bus y tone, press . If the cal l is not answered a fter 6 ri ngs or 24 secon ds, whiche ver occurs fi rs t, yo u he ar busy tone .
Features Direct Inward System Access (DISA) Strata DK Dig ital Sing le Line T elephon e 5/99 29 5. Press to re set t he timer fo u r more minutes; otherwis e, the cal l disconnect s approxi mately one min. afte r the ton e. 6. Dial a t elephone number .
Features Door Phone s 30 Strata DK Digital Si ngl e Line T elephone 5/99 Door Phones Y ou ca n call a do or phone and monitor th e immediate area surr ounding t he door phone. ➤ T o call/monitor a door phone ➤ T o pick up a door phone call t hat is ringi ng another s tation 1.
Features DTM F T one D i alin g wit h * and # Strata DK Dig ital Sing le Line T elephon e 5/99 31 DTMF T one Dialing with * and # Y ou may h ave to send * and DTMF tones to some devi ces or servi ces, such a s a voice mai l device o r computer out put service.
Features Messa ge W a itin g 32 Strata DK Digital Si ngl e Line T elephone 5/99 Retrieve a Call on Hold Retrieve a Call on Exc lusive Hold Message W aiting If your station is idle o r busy on a c all while an other sta tion tr ies to con tact you, t he calli ng stati on can turn on the messa ge waitin g LED on your te lephone.
Features Messa ge Wai ting Strata DK Dig ital Sing le Line T elephon e 5/99 33 ➤ T o cancel the Message W aiting light 2. If your t elephone c alls a busy station or there is no ans wer , hang up and try later .
Features Messa ge W a itin g 34 Strata DK Digital Si ngl e Line T elephone 5/99 Set Message Waiting on Other T elephones After r eaching a b usy or u nanswered t elephone equi pped with a Message W aitin g indicat or , you can set a Mes sage W aiting indi cation o n the call ed telep hone.
Features Overri de Call s Strata DK Dig ital Sing le Line T elephon e 5/99 35 Overr ide Call s Busy Overr ide enabl es you to se nd a tone t o a busy st ation to indicate that a call is waiting.
Features Paging An nouncem ents 36 Strata DK Digital Si ngl e Line T elephone 5/99 T oll Restriction Override S tations ca n be ind ividually r estrict ed from maki ng toll ca lls. Each station can be allowed o r denied s pecific area and of fice codes, long distance informati on calls , intern ational calls and /or opera tor -assi sted calls .
Features Repea t Last Nu mber Diale d Strata DK Dig ital Sing le Line T elephon e 5/99 37 Repeat La st Numbe r Di al ed This fea ture en ables you to easil y redial th e last numbe r calle d. See your S ystem Admin istrato r if this f eature do esn’ t work.
Features Speed Dia l 38 Strata DK Digital Si ngl e Line T elephone 5/99 Speed Di al Speed Dial enables you to call a telep hone number by dialing a brief a ccess code , instea d of having to dial t he ent ire telepho ne number .
Features Ti med Rem inders Strata DK Dig ital Sing le Line T elephon e 5/99 39 ➤ T o speed dial call Tim ed R em i n d e r s Y ou ca n set fiv e separate r eminders at your sta tion. At the t ime (hour a nd minute) set by you, your tele phone beeps .
Features Timed R emind ers 40 Strata DK Digital Si ngl e Line T elephone 5/99 ➤ T o cancel a T imed Reminder 7. T o cancel the beeping/ message prior t o 30 second s, take th e phone of f- hook. 1. Press [ DN], then the number of the timed remind er ( ~ ) you want to c ancel.
Strata DK Dig ital Sing le Line T elephon e 5/99 41 T oshiba V oice Mail Systems 3 This chap ter e xplains ho w to progra m your telep hone fo r Call Forwa rd and messa ge retrieva l when using a T oshiba V oice Mail Sy stem with you r St rata DK syst em.
T oshiba V oice Mai l Syst ems Setting Ca ll Forward 42 Strata DK Digital Si ngl e Line T elephone 5/99 ➤ T o stor e the voice mail ID code ➤ T o cancel the voice mail ID code 1. Lift t he handset ...or lift t he ha ndset and pres s /LQH . Y ou hear dial tone.
T oshiba V oice Mai l Syst ems V oice M ail Messa ge Retrie val Strata DK Dig ital Sing le Line T elephon e 5/99 43 Call Forward T o T oshiba V oice Systems By se tting Call F o rwar d to t h e T osh .
T oshiba V oice Mai l Syst ems V oice Mail Messag e Retriev al 44 Strata DK Digital Si ngl e Line T elephone 5/99 ➤ T o r etrieve mess ages 1. When the Msg Lamp flash es, li ft the handset . 2. Press 0VJ ...or pre ss /LQH , then 0VJ ...or p ress .
Strata DK Dig ital Sing le Line T elephon e 5/99 45 Access Codes A This appe ndix conta ins acces s codes fo r outs ide Speed Dial numbers, CO l ines, Paging Gro up and Pagin g Zone Codes. CO Line Acce ss Codes Y our syst em may requir e that yo u enter a CO li ne code when yo u make an outs ide call.
T oshiba V oice Mai l Syst ems CO Line Access Codes 46 Strata DK Digital Si ngl e Line T elephone 5/99 T able 4 CO Lin e Acces s Codes System CO Line Access Co des DK14 or a o.
T oshiba V oice Mai l Syst ems Paging Acc ess Code s Strata DK Dig ital Sing le Line T elephon e 5/99 47 Paging Access Codes Y our tel ephone can be a ssigned t o page group(s) . T elephones can be a member of more than one group an d each g roup can hav e as many as 1 20 stations.
T oshiba V oice Mai l Syst ems Speed Dia l Access Codes 48 Strata DK Digital Si ngl e Line T elephone 5/99 Speed Dial Acces s Codes The number of stati on and sys tem sp eed dia l numbers ava ilable to you de pends on t he size of your company’ s telep hone syste m.
Strata DK Dig ital Sing le Line T elephon e 5/99 49 Centrex Application B Y our syst em may be equi pped with t he Centrex Application, wh ich enhance s its featur e capabilit y when inst alled beh ind a Centr ex or PBX system. Y our telephone may have ac cess to on e or more of the enhanc ed Centrex features listed below .
T oshiba V oice Mai l Syst ems Ringi ng Repe at 50 Strata DK Digital Si ngl e Line T elephone 5/99 Ringing Repeat The dist inctive ring patt erns avai lable i n your Centr ex system a re automat ically repeat ed with your digital telephon e, enablin g you to ans wer appropr iately f or eithe r outside , inside o r callba ck calls.
Strata DK Dig ital Sing le Line T elephon e 5/99 51 Index A ABR, 11 ACB, 13 access code s, 45 speed di al, 48 account code call s, 9 ACD, 12 answerin g, 7 , 8 attenda nt consol e callin g, 12 automa t.
Index E ~ V 52 Strata DK Digital Si ngl e Line T elephone 5/99 E emer genc y call t o a console , 14 overri de of forc ed account code, 9 exclusi ve hol d, 31 , 32 execu tive overr ide, 35 externa l p.
An important point after buying a device Toshiba DKA-UG-DKSLT-VB (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Toshiba DKA-UG-DKSLT-VB yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Toshiba DKA-UG-DKSLT-VB - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Toshiba DKA-UG-DKSLT-VB you will learn all the available features of the product, as well as information on its operation. The information that you get Toshiba DKA-UG-DKSLT-VB will certainly help you make a decision on the purchase.
If you already are a holder of Toshiba DKA-UG-DKSLT-VB, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Toshiba DKA-UG-DKSLT-VB.
However, one of the most important roles played by the user manual is to help in solving problems with Toshiba DKA-UG-DKSLT-VB. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Toshiba DKA-UG-DKSLT-VB along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
