Instruction/ maintenance manual of the product CIX Toshiba
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T elecommunication Systems Division Au gust 2007 Strata CIX and CTX IPT/DKT T elephone User Guide ®.
Publication Inf ormation T oshiba America Information Systems, Inc., T elecommunication Systems Division, re serves the right, without prior notice, to revise this information publication for any reason, including, but no t limited to, utilization of new advances in the state of technica l arts or to simply change the design of this document.
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T oshiba America Infor mation Systems, Inc. T elecommunication Systems Division End-User Limited W arranty T oshiba America Information Systems, Inc., (“T AIS”) warrants that this telephone equipm.
W A RRANTIES FOR NON-TOSHIBA BRANDED THIRD P ARTY PRODUCTS A valuable element of T oshiba’s product strategy is to of fer our customers a complete product portfolio .
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Strata CIX and CTX IPT/DKT T elephone 08/07 i Contents Introduction Organization ....................................... .................. .................. ...................... .................. .....ix How to Use This Guide.....................
Contents Chapter 3 – Advanced Operation ii Strata CIX and CTX IPT/DKT T elephone 08/07 Spkr Button ..... ..... .................. .... .................. ..... .... .................. ..... .................. .... ............ .1 5 Handset .........
Contents Chapter 3 – Advanced Operation Strata CIX and CTX IPT/DKT T elephone 08/07 iii Advisory Messages ................................ .................. ....................... .................. .................34 Account Code Calls .........
Contents Chapter 4 – IPT201 0-SDC iv Strata CIX and CTX IPT/DKT T elephone 08/07 Off-hook Call Announce...... ............................................. .................................... .............59 Override Calls .........................
Contents Chapter 5 – IPT20 08-SDL LCD Features Strata CIX and CTX IPT/DKT T elephone 08/07 v IPT2010-SDC Programming ................................... .................. ....................... .................86 IPT Initialization ..............
Contents Chapter 7 – F eatureFle x vi Strata CIX and CTX IPT/DKT T elephone 08/07 Chapter 7 — FeatureFlex Alarm Clock .................................. ..... .................. .... ..... .................. .... .................. ..... ..... .120 Voice Mail Call Monitor .
Contents Appendix A – Centrex Application Strata CIX and CTX IPT/DKT T elephone 08/07 vii Appendix A — Centrex Application Flexible Directory Numbering ............................. ...................... .................. .................. .. 143 Centrex Feature Buttons .
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Strata CIX and CTX IPT/DKT T elephone 08/07 ix Intr oduction This user guide describes how to use the Tosh iba Strata series telephone products with Strata CIX670, CIX200, CIX100, CIX10 0-S, an d CIX4.
Introd uction Organization x Strata CIX and CTX IPT/DKT T elephone 08/07 • Chapter 7 – FeatureFlex explains telephone user information for FeatureFlex features.
Introd uction How to Use This Guide Strata CIX and CTX IPT/DKT T elephone 08/07 xi How to Use This Guide This guide provides in-depth instructio ns for the IP T1020-SD, IP T2000-series, DKT3000- and DKT2000-series t elephones an d their features.
Introd uction Related Documents/Media xii Strata CIX and CTX IPT/DKT T elephone 08/07 Related Documents/Media Note Some documents listed here may appear in diff erent versions on the CD-ROM or in print. T o find the most cu rrent version, check the version/date in the Publication Informa tion on the back of the document’ s title page.
Strata CIX and CTX IPT/DKT T elephone 08/07 1 The Grand T our 1 This chapter familiarizes yo u with the Digital Key T ele phones (DKT) and Internet Protocol Telephones (IPTs) for the Stra ta CIX. This includes the IPT2000-series, and DKT3000/DKT3200-series telep hones for the Strata CIX (model numbers appear on the bottom of your telephone).
The Grand T our IPT2000-serie s T elepho nes 2 Strata CIX and CTX IPT/DKT T elephone 08/07 T oshiba LCD telephones provide easy ac cess to frequently-used features.
The Grand T our IPT2000-seri es T elepho nes Strata CIX and CTX IPT/DKT T elephone 08/07 3 Fixed Buttons The fixed buttons on your dial pad enable you to perform standard functions quickly and easily . The se buttons are described in Chapter 2 – The Basics .
The Grand T our IPT2000-serie s T elepho nes 4 Strata CIX and CTX IPT/DKT T elephone 08/07 Flex ible Buttons Y our IP T can have 10 or 20 flexible buttons ( Figure on page 2 ) and the DKT s can have either 10, 14, or 20 flexible buttons that can be pro grammed to do many button functions, includi ng: • Line is used to access an outside line.
The Grand T our IPT2000-seri es T elepho nes Strata CIX and CTX IPT/DKT T elephone 08/07 5 LCD / Soft K eys Y our Liquid Crystal Display (LCD) (shown below) shows: • Desk Clock and Cale ndar in idle.
The Grand T our SoftIPT 6 Strata CIX and CTX IPT/DKT T elephone 08/07 Sof tIPT The SoftIP T is a software phon e client that runs on appropriatel y equipped wireless Pocket PCs with Pocket PC 2003 operating software, as well as on wired or wireless laptops, tablets and desktop PCs with the Microsoft ® W indows XP ® operating software (OS).
Strata CIX and CTX IPT/DKT T elephone 08/07 7 SoftIPT Icons Directory (Folder) – Clicking this icon enables you to access the directory you create using MS Outlook. Refer to “Creating a Directory” on page 2 9 . Setup (W rench) – Clicking this icon enables you to view and change SoftIP T settings.
The Grand T our DKT3000/3200-ser ies T el ephones 8 Strata CIX and CTX IPT/DKT T elephone 08/07 DKT3000/3200-series Telephones The DKT3200-series models that can be connected to a Strata CIX include: • DKT3001/3201 Single-line telephone.
The Grand T our DKT3000/3200-ser ies T ele phones Strata CIX and CTX IPT/DKT T elephone 08/07 9 DKT3210-SD Telephone Handset LCD Display LCD Control Buttons/ Soft Keys Flexible Buttons Fixed Buttons D.
The Grand T our DKT3000/3200-ser ies T el ephones 10 Strata CIX and CTX IPT/DKT T elephone 08/07 DKT3220-SD Telephone Fixed Buttons The fixed buttons on yo ur telephone enable you to perform standard functions quickly and easily . The se buttons are described in Chapter 2 – The Basics .
Strata CIX and CTX IPT/DKT T elephone 08/07 11 Flex ible Buttons All Flexible Buttons must be programmed fo r your telepho ne in system p rogrammi ng and vary for individual teleph ones. If a button does not appear on yo ur display or telephone keystrip label, see your Syst em Administrator fo r button assignments.
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Strata CIX and CTX IPT/DKT T elephone 08/07 13 The Basics 2 This chapter shows you the basic operation of your IP T1020-SD, IP T2000-series, and DKT3000/3200-series teleph ones, unless otherwise noted . Important! The IP Telephones do not wo rk with the Strata CTX28.
The Basics Impor tant - Read First 14 Strata CIX and CTX IPT/DKT T elephone 08/07 Which Outgoing/Incoming Call Features Do I Ha ve? Check mark here which outgo ing/incoming feature s you have on your sy stem .
The Basics Making a Call Strata CIX and CTX IPT/DKT T elephone 08/07 15 Making a Call There are three ways to originate a call from your IP/digital telephone: Hot Dialing 1. T o make a call using Hot Dialing, dial the number . When you start to dial, th e extension button, Spkr and Mic LEDs light.
The Basics Making a Call 16 Strata CIX and CTX IPT/DKT T elephone 08/07 Dial Directory This feature requires CIX R4.0 software and above for Toshib a DKT3000/32 00 and IPT2000-series 10- and 20-butt on small LC D teleph ones. You can make a call by selecting a name from your tele phone direct ory.
The Basics Answ ering a Ca ll Strata CIX and CTX IPT/DKT T elephone 08/07 17 Answering a Call There are several ways to answer a ca ll: Handset If your telephone is pr ogrammed for Ringing Line Preference, pick up th e handset and the telephone automatically answers the ringing line.
The Basics Message W aiting 18 Strata CIX and CTX IPT/DKT T elephone 08/07 Message W aiting Use your Msg LED/button and LCD to see/retrieve message(s). An extension can receive up to four si multaneous Message W aiting indications and LCD messages. One message is reserved for the Message Ce nter .
The Basics Microphone Strata CIX and CTX IPT/DKT T elephone 08/07 19 T urning On/Off MW LED on Another Extension If you call an extension and it’s busy or there is no answer, you may be ab le to light that extension’s Message Waiting LED and en able that extensio n to call you back.
The Basics Call T ransfer 20 Strata CIX and CTX IPT/DKT T elephone 08/07 Call T ransfer 1. While on a call, press Cnf/T r n . Y o ur Line LED flashes gree n and you hear internal dial tone. 2. Dial the extension where the call will be transferred. Y ou can remain on the line and announce the call or imme diately “blind transfer” the call.
The Basics Call T ransfer Strata CIX and CTX IPT/DKT T elephone 08/07 21 T o perform Call T ransfer Immediate 1. While on a call, press the TR NS Soft Key . The IP T200 8-SDL and DKT3014/3214 LCD shows “TRANSFER.” 2. Dial the extension where you w ish to tran sfer the call.
The Basics Conference Calls 22 Strata CIX and CTX IPT/DKT T elephone 08/07 Conference Calls Y ou can conference together up to eight parties (including your own) - with up to six parties being external network lines. The act ual number of conference parties with acceptable volume levels depe nds on the local and far en d telephone line conditions.
The Basics Conference Calls Strata CIX and CTX IPT/DKT T elephone 08/07 23 Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call.
The Basics Conference Calls 24 Strata CIX and CTX IPT/DKT T elephone 08/07 Conference Ad d/Split/Join/Dr op If you initiate a conference with two or more parties, you can add outside caller to the conference; or you and another member of the conference can leave (Split) the conference for a private conversation.
The Basics Conference Calls Strata CIX and CTX IPT/DKT T elephone 08/07 25 T o Split from a confer ence 1. While in a conference call on a DKT3000/ 3200-series ph one, press the SPL T (Split) soft key or Split button. The telephone LCD shows first conference party member .
The Basics Hold 26 Strata CIX and CTX IPT/DKT T elephone 08/07 Hold 1. T o place a call on hold, pres s Ho ld . Y our LCD shows the line on hold. The held Line’ s LED flashes green while appearances of the line at other stations flash red. • T o return to the held ca ll, press the held Line button.
The Basics V olu me Control Strata CIX and CTX IPT/DKT T elephone 08/07 27 Vo l u m e C o n t r o l T o adjust the handset volume Press the Vo l to increase volume and Vo l to decrease volume during the call. When you hang up, th e volume returns to the default setting.
The Basics Basic SoftIPT Functions 28 Strata CIX and CTX IPT/DKT T elephone 08/07 Basic Sof tIPT Functions See Chapter 1 – The Gran d T our , pa ge 6 for an overview of the SoftIP T . Star t the SoftIPT On a PC, double click on the SoftIP T icon on your PC desktop.
The Basics Basic SoftIPT Functions Strata CIX and CTX IPT/DKT T elephone 08/07 29 Switching a Call to Y our Headset Y ou can switch a call from yo ur IP T2010-SD, IP T2020-SD, or DKT300 0/3 20 0-series digital telephone to the SoftIP T by placing the call on Hold and using the Call Pickup feature.
The Basics Basic SoftIPT Functions 30 Strata CIX and CTX IPT/DKT T elephone 08/07 Labeling Feature Buttons From the Softphone Setting window , you can change six telephone button labels on a PDA and 10 on a PC. Changing th e label does not chang e the function.
Strata CIX and CTX IPT/DKT T elephone 08/07 31 Ad v anced Operation 3 This chapter gives you more details about your IP T2000-series and DKT3000/3200- series telephone’ s advanced functions. Using Y our LCD If your telephone has an LCD, use this se ction to learn more about its functions.
Adv anced Operati on Soft K e ys 32 Strata CIX and CTX IPT/DKT T elephone 08/07 Sof t Keys When Soft Keys are on, they replace the functions on the SK1 , SK2 , SK3 and SK4 buttons below the LCD.
Adv anced Operati on Soft K e ys Strata CIX and CTX IPT/DKT T elephone 08/07 33 Soft Ke y Example When the Soft Key prompts appear on th e LCD, the LCD Control Button just below the prompt of fers access to that feature. Here’ s an example of how Soft Keys work.
Adv anced Operati on Advisor y Messages 34 Strata CIX and CTX IPT/DKT T elephone 08/07 Advisory Messages Advisory messaging enables you to store an informativ e message for LCD telephones that call your telephone. The messages can be up to 16 characters long.
Adv anced Operati on Account Code Calls Strata CIX and CTX IPT/DKT T elephone 08/07 35 Account Code Calls Account Codes (Forced or V oluntary) can be used for a variety of reasons including billing, tracking, and line restriction applic ations.
Adv anced Operati on Account Code Calls 36 Strata CIX and CTX IPT/DKT T elephone 08/07 V oluntar y Account Codes (V erified/Non-V erified) V oluntary Account Codes are optional. They can be entered during a call an d are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option.
Adv anced Operati on Alarm Notifi cation Button Strata CIX and CTX IPT/DKT T elephone 08/07 37 Alarm Notification Button The Alarm Notificatio n Button must be setup by y our System Administrator o n your station. When the Alarm Notifi cation button displays Call your System Administrator or Dealer.
Adv anced Operati on A utomatic Callback 38 Strata CIX and CTX IPT/DKT T elephone 08/07 Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extensi on and no tify you when it becomes idle.
Adv anced Operati on Background Music Strata CIX and CTX IPT/DKT T elephone 08/07 39 Background Music Y ou can set backg round music over your tele phone spe aker or over external speakers.
Adv anced Operati on Call Forw ard 40 Strata CIX and CTX IPT/DKT T elephone 08/07 Call Forward There are two types of Call Forwarding that you can set. One is System Call Forward (set in system Programming) which automa tically directs calls to a predefined location, such as V oice Mail.
Adv anced Operati on Call Fo rward Strata CIX and CTX IPT/DKT T elephone 08/07 41 Station Call Forwar d Categories Y ou can set Call Forward for the followi ng categories of calls. W ithin these categories, you can use five different types of Call Forward Settings.
Adv anced Operati on Call Forw ard 42 Strata CIX and CTX IPT/DKT T elephone 08/07 • Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your station whenever you are busy , in the DND mode, or after ringing and you do not answer the call within a designated time (s et by you when yo u enable the feature).
Adv anced Operati on Call Fo rward Strata CIX and CTX IPT/DKT T elephone 08/07 43 Call Forward Examples To set your telephone to CF Busy-No An swer to an internal extension number Press your e.
Adv anced Operati on Call Forw ard 44 Strata CIX and CTX IPT/DKT T elephone 08/07 Busy No Answer to an ex t . Press ex t. button + #6041 + dial the dest. ext. no . # (tone) + timer ( 08 ~ 60 ) (tone) Busy No Answ er to outside telephone no. Press e xt.
Adv anced Operati on Call Fo rward Strata CIX and CTX IPT/DKT T elephone 08/07 45 Busy to outside telephone no. Press e xt. b utton + #6022 (tone) + dial the other telephone’ s e xt. no . + enter other telephone’ s CF pass code + # + outside line access code + dest.
Adv anced Operati on Call Forw ard 46 Strata CIX and CTX IPT/DKT T elephone 08/07 Call Forwar d - Inc oming Line Ca ll - Set f or Another Station: Enables you to set f orwarding of incoming line calls for another telephone within your telephone system All Calls to an ext.
Adv anced Operati on Call Histor y Strata CIX and CTX IPT/DKT T elephone 08/07 47 Call History Incoming calls with Caller ID or ANI info rmation can be optiona lly recorded into a rolling list for the station where the call is ringing.
Adv anced Operati on Call P ark Orbits 48 Strata CIX and CTX IPT/DKT T elephone 08/07 T o park a call 1. While on a call, press Pa r k i n O rb it .
Adv anced Operati on Call Pickup Strata CIX and CTX IPT/DKT T elephone 08/07 49 Call Pickup Y ou can pick up a call that is ringing anoth er station ’ s extension, a call placed on hold at another station and other types of calls. When you pic k up an intern al call, the calling station and the called st ation displays on your LCD.
Adv anced Operati on Call Pickup 50 Strata CIX and CTX IPT/DKT T elephone 08/07 Notes • The Primary extension number is the di rectory number by wh ich the telep hone set is defined. Other , non-primary extension numbers may also appear on the telephone.
Adv anced Operati on Call W aiting Strata CIX and CTX IPT/DKT T elephone 08/07 51 Call W aiting Y ou can answer a call that is transferred to your station, even when your station is busy . When another call is camped onto your station, you hear two Camp-on tone beeps and the extension or Line LED flashes red (on-hold).
Adv anced Operati on Direct Inward System Acces s (DISA) 52 Strata CIX and CTX IPT/DKT T elephone 08/07 Direct Inward System Access (DISA) Outside callers with touch tone telephones ca n call in to lines programmed for Direct Inward System Access (DISA) and dial an exten sion or outgoing line witho ut going through an attendant or operator .
Adv anced Operati on Distinctive Ringing Strata CIX and CTX IPT/DKT T elephone 08/07 53 Distinctive Ringing T o set distinctive ringing 1. Press #9876 to enter User Programming Mode. 2. Press a Line or extension button. The LED is steady green. 3.
Adv anced Operati on Do Not Disturb 54 Strata CIX and CTX IPT/DKT T elephone 08/07 Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, exte rnal and transferred calls do not ring your station and Off-ho ok Call An nounce calls are denied.
Adv anced Operati on Door Lock(s) Strata CIX and CTX IPT/DKT T elephone 08/07 55 Setting DND f or Another Extension T o activate DND for another extension Enter #6191 (hear Entry T one) + the Primary ex tension of the remote extension + the pass code + # (hear Success T one).
Adv anced Operati on Door Phone (s) 56 Strata CIX and CTX IPT/DKT T elephone 08/07 Door Phone(s) Door phones can be used to call phones selected in system progra mming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming).
Adv anced Operati on Echo Cancellation Strata CIX and CTX IPT/DKT T elephone 08/07 57 T o call/monitor a door phone 1. W ith the handset of f-hook, press an extens ion button. Y ou hear dial tone and the LED flashes green (in-use). 2. Press #15 (hear three tone bursts), then en ter the door phone number (01~24, depending on sy stem size).
Adv anced Operati on Emergency Ringdown 58 Strata CIX and CTX IPT/DKT T elephone 08/07 Emergency Ringdown If a station remains of f-hook for a prog ra mmable period, it can be automatically treated as an Emergency Call and directed to an emer gency des tination.
Adv anced Operati on Off-hook Call Announce Strata CIX and CTX IPT/DKT T elephone 08/07 59 Off-hook Call Announce Off-hoo k Call Announce (OCA) enabl es you to complete a call to a busy digital telephone. Y our telephone must be programmed to either announce automatically or to announce after you press a button on your dia l pad.
Adv anced Operati on Override Calls 60 Strata CIX and CTX IPT/DKT T elephone 08/07 Override Calls The availab le override fe atures are: Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting.
Adv anced Operati on Override Calls Strata CIX and CTX IPT/DKT T elephone 08/07 61 Executive Override Executive Overrid e en ab le s yo u to enter an established conversation. Y our telephone can also be programmed to block Executive Override from other telephones.
Adv anced Operati on P aging 62 Strata CIX and CTX IPT/DKT T elephone 08/07 Class of Service Override By dialing a Class of Service (COS) Override code, a user can c hange a station’ s set of privileges to one associated with the overri de code.
Adv anced Operati on P aging Strata CIX and CTX IPT/DKT T elephone 08/07 63 Answering a P age T o answer a Group Page, lift the handset of f-hook, dial #5#36 and enter the Page Zone number (01~08, dep ending on your telephon e system).
Adv anced Operati on Privacy 64 Strata CIX and CTX IPT/DKT T elephone 08/07 Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to mu ltiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons.
Adv anced Operati on Speed Dial Strata CIX and CTX IPT/DKT T elephone 08/07 65 S peed Dial Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numb ers, authorization codes, passwords feature activation codes and pauses.
Adv anced Operati on Storing a System/Station Speed Dial N umber 66 Strata CIX and CTX IPT/DKT T elephone 08/07 Accessing System SD and P er sonal SD Directories Names can be assigned to System and S tatio n (personal) Speed Dial numbers. These directories appear on large screen IP T2008-SDL and DKT3014/3214-SDL telephones only .
Adv anced Operati on Storing a System/Station Spe ed Dial Number Strata CIX and CTX IPT/DKT T elephone 08/07 67 IPT2008-SDL Name Storage If you have a IP T2 008-SDL phone, you can store names for Personal SD numbers (see “Storing Personal Speed Dial Names” on page 1 16 ).
Adv anced Operati on T one/Pulse Dialin g 68 Strata CIX and CTX IPT/DKT T elephone 08/07 T one/Pulse Dialing W ith some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses.
Adv anced Operati on Uniform Call Distr ibution Strata CIX and CTX IPT/DKT T elephone 08/07 69 Uniform Call Distribution Uniform Call Distribution (UCD) provides ACD-like service based on the simplified Distributed Hunt feature.
Adv anced Operati on Uniform Call Distr ibution 70 Strata CIX and CTX IPT/DKT T elephone 08/07 Login/Logout Login and Logout is contro lled by the Login key as sign ed to the agent phon e (see Strata CIX Programming Manual Vol.
Adv anced Operati on V oice Mail - Direct T ransf er Strata CIX and CTX IPT/DKT T elephone 08/07 71 V oice Mail - Direct T ransfer The system ena bl es you to transfer a call directly to a voice mailbox without first ringing that person’s telephone.
Adv anced Operati on V oice Mail Soft K eys 72 Strata CIX and CTX IPT/DKT T elephone 08/07 T able 9 Soft Keys f or Strata CIX T elepho nes IPT 2008 SDL DKT3014/3214 SDL DKT3007/3207-SD DKT3010/3210 SD.
Adv anced Operati on V o ice Mail Soft K eys Strata CIX and CTX IPT/DKT T elephone 08/07 73 DESTINA TION Enter automatic copy destination DIRECT OR Y DIR Director y plus name DND DND Change Do Not Dis.
Adv anced Operati on V oice Mail Soft K eys 74 Strata CIX and CTX IPT/DKT T elephone 08/07 PER DST LST LIST Manage P ersonal Distr ibution Lists PERSONAL LIST LIST P ersonal distri bution list (1~25) .
Adv anced Operati on V o ice Mail Soft K eys Strata CIX and CTX IPT/DKT T elephone 08/07 75 SET MONTH Set up Month (1~12) SET YEAR Set up Y ear (last two digits) SPCL FUNCT SPCL Special Fu nctions SND.
Adv anced Operati on Call Recording 76 Strata CIX and CTX IPT/DKT T elephone 08/07 Call Recording While on an active call, a station user can record the conversation and store it in a Stratagy voice mailbox. Recordings can also be paused or restarted.
Adv anced Operati on Call Record ing Strata CIX and CTX IPT/DKT T elephone 08/07 77 3. T o stop recording, press Record . The LED turns off and the recording stops. T o resume recording at this point, you need to begin a new reco rding, see S tep 1. Notes The following notes apply to telephone systems that are ne tworked.
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Strata CIX and CTX IPT/DKT T elephone 08/07 79 IPT2010-SDC 4 The IP T2010-SDC telephone loo ks and functions similar to the IP T2010-SD telephone when connected to the S trata CIX. This phone fully supports all the CIX features and services of a regular IP T2010-SD telephone.
IPT2010-SDC Making and Answ ering Calls 80 Strata CIX and CTX IPT/DKT T elephone 08/07 Making and Answering Calls Notes • The ACO button (FB10) is the top bu tton on the telephone unless it has been repositioned in programming. • The CIX Extension button is the bottom bu tton on the telepho ne unless it has been repositioned in programming.
IPT2010-SDC Local Emergency Ser vice (Cal ling 911) Strata CIX and CTX IPT/DKT T elephone 08/07 81 Local Emergency Service (Calling 91 1) The key benefit of using this telephone is its ability to dial your local Emer gency service without going th rough th e CIX syst em.
IPT2010-SDC A CO V olume Control 82 Strata CIX and CTX IPT/DKT T elephone 08/07 ACO V olume Control T o adjust the hand set/headset volume Press the Vo l to increas e volume and Vo l to decreas e volume during the ACO call.
Strata CIX and CTX IPT/DKT T elephone 08/07 83 ACO LED and LCD Indication T able 10 LED and LCD Indications ACO Operatio n ACO LED Indication ACO LCD Display Idle Blank (Off) – if CO is connected. Red – if CO is not connected. Default LCD displa y In-use or on H old by other IPT s or devices.
IPT2010-SDC A CO Hold 84 Strata CIX and CTX IPT/DKT T elephone 08/07 ACO Hold Y ou can use the Hold button when using the ACO and CIX service. If yo u have ACO button auto-hold enable d in 3-6-9 program min g, the following interactions occur . The default is “No auto-hold .
IPT2010-SDC ACO Operating Summary Strata CIX and CTX IPT/DKT T elephone 08/07 85 ACO Operating Summary The following is a summary of operating ch aracteristics when us ing the ACO service on the IP T2010-SDC telephone. • Y our LCD will not display Caller ID name and number when receiving a call on your ACO button .
IPT2010-SDC IPT2010-SDC Programming 86 Strata CIX and CTX IPT/DKT T elephone 08/07 IPT2010-SDC Programming Important! The IPT2010-SDC must be programmed , using eManag er, as a 20 button station (Prog. 204). Feature Button 11 (FB11) must be programmed as a Releas e button.
IPT2010-SDC IPT2010-SDC Programming Strata CIX and CTX IPT/DKT T elephone 08/07 87 4. Press FB04 – Flash timing (100 ms units) (Hook Flash to the CO timing is +/- 10 ms). Press Hold . Go to the next S tep or , if you are finished programming, go to St e p 9 .
IPT2010-SDC IPT2010-SDC Programming 88 Strata CIX and CTX IPT/DKT T elephone 08/07 IPT Initialization The IP T2010-SDC has a fourth initia lization option (FB4). ACO Default. 1. Press 3 + 6 + 9 + Hold (simulta ne ously). 2. Press Vo l s then press Hold .
IPT2010-SDC Local CO Line Conne ction Strata CIX and CTX IPT/DKT T elephone 08/07 89 Local CO Line Connection A local CO line connection and power are required for ACO operation, including E91 1. IPT2010-SDC Connections LINE HEAD SET HAND SET LAN PC Connect to CO Line for local CO operation.
IPT2010-SDC Local CO Line Connection 90 Strata CIX and CTX IPT/DKT T elephone 08/07 Local CO Line Cir cuit Quic k T est This procedure is a quick test to verify the CO Line connection and cor rect IP T2010- SDC ACO operation.
Strata CIX and CTX IPT/DKT T elephone 08/07 91 IPT2008-SDL LCD Features 5 This chapter shows how to use the IP T2008- SDL (shown below) large screen display .
IPT2008-SDL LCD Features Buttons 92 Strata CIX and CTX IPT/DKT T elephone 08/07 The IP T2008-SDL telephone is unique in functio nality and design . Th is chapter describes its design elements and show s you how this telephone functions. Buttons This telephone has Fixed but tons, Navigatio n buttons, eight flexible buttons and 16 soft key buttons.
IPT2008-SDL LCD Features Idle Displa y Strata CIX and CTX IPT/DKT T elephone 08/07 93 Idle Display This screen displays the following (for a picture, see “Directory and Speed Di al Listings” on pa.
IPT2008-SDL LCD Features Idle Display 94 Strata CIX and CTX IPT/DKT T elephone 08/07 Left and Right T ab Soft Ke ys Press the Left and Right tab soft keys to navigate to different operations. Using these soft keys, you can tab left to right from Phon e, Config and W eb and vice versa.
IPT2008-SDL LCD Features Director y and Speed Dial Listings Strata CIX and CTX IPT/DKT T elephone 08/07 95 Directory and S peed Dial Listings The directory menu (idle state) is shown below . Direct Station Selection This option displays all named stations in alphabetical order .
IPT2008-SDL LCD Features Director y and Speed Dial Listings 96 Strata CIX and CTX IPT/DKT T elephone 08/07 System Speed Dial and P er sonal Speed Dial Using System Speed Dial and Personal Spee d Dial is very similar to using Direct Station Selection, described above.
IPT2008-SDL LCD Features Director y and Speed Dial Listings Strata CIX and CTX IPT/DKT T elephone 08/07 97 Storing P er sonal Speed Dial Names Y ou can store names with Personal Speed Di al numbers. These names will display as Soft Keys, that can be used for d ialing wi th the Personal SD directory on the IP T2008- SDL telephone.
IPT2008-SDL LCD Features Director y and Speed Dial Listings 98 Strata CIX and CTX IPT/DKT T elephone 08/07 4. Enter the telephone number to be stored. If you normally a dial line access code (such as 9 ) and/or and area code, enter the codes before the telephone number .
IPT2008-SDL LCD Features W eb Access Strata CIX and CTX IPT/DKT T elephone 08/07 99 W eb Access T o access the we b 1. T ab to the W eb d isplay (shown right) 2. Press Mic plus 1 3. T o navigate use the “IP T2008-SDL W eb Application Icons” o n pa ge 100 .
IPT2008-SDL LCD Features W eb Access 100 Strata CIX and CTX IPT/DKT T elephone 08/07 T able 12 Dial P ad Alphanumeric Characters Dial Pa d Buttons Number of times to press the dial pad button 12345678.
IPT2008-SDL LCD Features Info ManagerTM Strata CIX and CTX IPT/DKT T elephone 08/07 101 Info Manager TM These applications can be used with the IPT2008-SDL telephone or a PC with a web browser. Info Manager Administrat ion details can be found in the St r a t a C I X Pr ogramming Manual, V olume 3 – Application and Implementa tion.
IPT2008-SDL LCD Features Info ManagerTM 102 Strata CIX and CTX IPT/DKT T elephone 08/07 Stoc ks From the Options screen, press the Stocks soft key to view a list of stock quotes. Note T o add or remove stock quotes, see “Adding and Removin g Stock Quotes, Company News and W eather” on page 108 .
IPT2008-SDL LCD Features Info ManagerTM Strata CIX and CTX IPT/DKT T elephone 08/07 103 W eather 1. From the Options screen, press the W eather soft key to check the weather of a location. The W eather screen showing the cities displays (shown right).
IPT2008-SDL LCD Features Info ManagerTM 104 Strata CIX and CTX IPT/DKT T elephone 08/07 News 1. From the Options screen, press the News soft key to view company news headlines. 2. T o view details pertaining to an item, press the soft key next to the news item.
Strata CIX and CTX IPT/DKT T elephone 08/07 105 Calendar Y ou can select Calendar to view your calendar on a Microsoft Exchange Server . 1. From the Options screen, select Calendar . The calendar screen displays (shown righ t). 2. Select the Login to Outlook softkey .
IPT2008-SDL LCD Features Info ManagerTM 106 Strata CIX and CTX IPT/DKT T elephone 08/07 For details on an item, select the corresp onding softkey next to the date on the meeting screen. The Meeting details display (shown below righ t). For the T elephone to notify you of a Meeting 1.
IPT2008-SDL LCD Features Info ManagerTM Strata CIX and CTX IPT/DKT T elephone 08/07 107 Cyc le Select Cycle to cycle through the web applications. ...or 1. From the Options screen, press the Configure soft key . 2. Press Properties soft key . 3. Press the Auto soft key .
IPT2008-SDL LCD Features Info ManagerTM 108 Strata CIX and CTX IPT/DKT T elephone 08/07 Adding and Removing S tock Quotes, Company News and W eather 1. From Con figure, select Conte nt. The Add/Remove S tock Quot e screen displays (shown right). Press the next soft key to Add/Remove We a t h e r .
IPT2008-SDL LCD Features Info ManagerTM Strata CIX and CTX IPT/DKT T elephone 08/07 109 Company News Y ou must have administrative privileges t o add or remove news stories. From the Options screen, se lect Configure > Conten t > Next. Select Add/Remove.
IPT2008-SDL LCD Features Info ManagerTM 110 Strata CIX and CTX IPT/DKT T elephone 08/07 T o enter the He adline/S tor y 1. Press the right softkey corresponding to Headline. 2. Press # to enter the Alpha mode. 3. Use the letters on the dial pad to enter the headline.
Strata CIX and CTX IPT/DKT T elephone 08/07 111 T o add a W eather destination 1. Complete steps 1~3 above. 2. Press the Add soft key . 3. Select a State (shown right). Use the S or T arrows to scroll to the appropriate location. 4. Press the soft key next to the location.
IPT2008-SDL LCD Features Info ManagerTM 112 Strata CIX and CTX IPT/DKT T elephone 08/07 T o remove a W eather destination 1. From the Options screen, press the Configure soft key . 2. Press the Content soft key . The first screen is Stock Quote. 3.
Strata CIX and CTX IPT/DKT T elephone 08/07 113 DKT3014/3214-SDL LCD Features 6 This chapter shows how to use the DKT 3214-SDL (shown below) large screen directory display an d individual name search es. DKT3214-SDL T e lephone 5908 Msg Mic Redial Spdial Spkr Cnf/Trn Hold Vol FEB 19 MONDAY 12:00 FRED S NO.
DKT3014/3214-SDL LCD Feat ures Director y and Speed Dial Listings 114 Strata CIX and CTX IPT/DKT T elephone 08/07 Directory and S peed Dial Listings The directory menu (idle state) is shown below . Direct Station Selection This option displays all named stations in alphabetical order .
DKT3014/3214-SDL LCD Feature s Director y and Speed Dial Listings Strata CIX and CTX IPT/DKT T elephone 08/07 115 System Speed Dial and P er sonal Speed Dial Using System Speed Dial and Personal Spee d Dial is very similar to using Direct Station Selection, described above.
DKT3014/3214-SDL LCD Feat ures Director y and Speed Dial Listings 116 Strata CIX and CTX IPT/DKT T elephone 08/07 Storing P er sonal Speed Dial Names Y ou can store names with Personal Speed Di al numbers. These names will display as Soft Keys, that can be used for d ialing wi th the Personal SD directory on the IP T2008- SDL telephone.
DKT3014/3214-SDL LCD Feature s Director y and Speed Dial Listings Strata CIX and CTX IPT/DKT T elephone 08/07 117 4. Enter the telephone number to be stored. If you normally a dial line access code (such as 9 ) and/or and area code, enter the codes before the telephone number .
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Strata CIX and CTX IPT/DKT T elephone 08/07 119 FeatureFle x 7 This chapter contains user information for FeatureFlex features when connected to a Strata CIX system. FeatureFlex features are optional and do not come standard with every telephone or Strata CIX system.
FeatureFle x Alar m Clock 120 Strata CIX and CTX IPT/DKT T elephone 08/07 Alarm Clock This feature enables you to set reminders/not ifications on your te lephone. At the time set your telephone LCD displays Alarm, the LED will blink Red and the telephone will ring.
Strata CIX and CTX IPT/DKT T elephone 08/07 121 V oice Mail Call Monitor Using the flexible Call Monitor button on your telephone, you can li sten to a caller while the caller records a message in your voice mailbox. Y ou can also answer the call while the message is being recorded.
FeatureFle x V oice Mail - Return Call 122 Strata CIX and CTX IPT/DKT T elephone 08/07 V oice Mail - Return Call This feature works like the Boomerang fea t ure. When you hav e many voice messages in your mailbox and while you’re listening to them you can reply to some or all of the messages via V oice Mail.
FeatureFle x Screen Call Strata CIX and CTX IPT/DKT T elephone 08/07 123 Screen Call This is a FeatureFlex feature and is availa ble only with the S trata CIX. Screen Call enables you to crea te a list using the My Phone Manager software un der FeatureFlex > Screen Call > Edit.
FeatureFle x One Number Access 124 Strata CIX and CTX IPT/DKT T elephone 08/07 T o cancel recording, pre ss 4 T o save , press 9 Pressing 9 saves your announcement, then voicemail transfers the call to the extension you entered. V oice mail play s your announcement to the caller and the transferred destination starts ringing.
FeatureFle x F eatureFlex Interactions Strata CIX and CTX IPT/DKT T elephone 08/07 125 FeatureFlex Interactions The following table shows how the FeatureF lex Applications interact with other FeatureFlex Applications and some CIX features.
FeatureFle x F eatureFlex Interactions 126 Strata CIX and CTX IPT/DKT T elephone 08/07 Notes: 1. Call Screen and One Number Access (ONA ) should not be assigned to th e same phone.
Strata CIX and CTX IPT/DKT T elephone 08/07 127 User Pr ogramming 8 User programming enables you to change your telephone’ s layout/registration and other settings. W ith user programming you can re-define Flexible Buttons to perform other functions.
User Pr ogramming Flexib le Button Codes 128 Strata CIX and CTX IPT/DKT T elephone 08/07 • Call Forward – Users can set the Call Forward (CF) destination and CF-No Answer timer for the CF buttons. • One T ouch – Use rs can set speed dial and custom feature access code sequences for One T ouch bu ttons.
Strata CIX and CTX IPT/DKT T elephone 08/07 129 Setting/Changing a Flexib le Button’ s Function 1. Press #9876 to enter User Programming Mode. 2. Press Hold . 3. Press the Flexible Button to set or change. 4. Enter the Flexible Button Code (see T able 14 ), plus any op tion al parameters.
User Pr ogramming One T ouch Button s 130 Strata CIX and CTX IPT/DKT T elephone 08/07 One T ouch Buttons One T ouch buttons can be used for storing fre quently used features or dialed numbers, such as Speed Dial numbers (use Speed Dial Codes to s tor e additional numbers).
User Pr ogramming One T ouch Buttons Strata CIX and CTX IPT/DKT T elephone 08/07 131 Example of Special Character Usa ge T o create a One T ouch for Park and Page under one button, pro gram the following sequence unde r the One T ou ch button. CNF #33***HOLD FB1 #30 CNF – puts the caller on hold an d gets new dial tone.
User Pr ogramming F eature Codes 132 Strata CIX and CTX IPT/DKT T elephone 08/07 Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see “Call Forward Examples” on page 43 .
Strata CIX and CTX IPT/DKT T elephone 08/07 133 All Call P age, Group P age and/or External P age Pic kup of pa ge Ext. bu tton + #5#36 + P age Zone No. (01~08) #5#5 + Ext. No . of another p hone being paged. Call Pickup for calls on Hold Local Pic kup (call hel d on this phone) Ext.
User Pr ogramming F eature Codes 134 Strata CIX and CTX IPT/DKT T elephone 08/07 Manually tur n off MW LED Ext. bu tton + #409 Retrieve a received MW Ext. bu tton + #408 Activate MW at another Station without Ringing #63 + Ext. no . (where you want to light the MW LED) Cancel MW at another Station without Ringing #64 + Ext.
User Pr ogramming F eature Codes Strata CIX and CTX IPT/DKT T elephone 08/07 135 Speed Dial (Sto ring an S D number) Station 2 #66 + nn n + Phone No. 3 + # nnn = 100~199 SD bin numbers System 2 #66 + nnn + Phone No .
User Pr ogramming LED Indicator Details 136 Strata CIX and CTX IPT/DKT T elephone 08/07 LED Indicator Det ails Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flas h at varying rates to indicate call status (see Ta b l e 1 7 ).
Strata CIX and CTX IPT/DKT T elephone 08/07 137 ADM/DSS Console 9 This chapter provides an overview of the following two optional units and describes the features, buttons and associated LEDs. It describes the various models for the following two types of units.
ADM/DSS Console ADM 138 Strata CIX and CTX IPT/DKT T elephone 08/07 ADM Digital add-on Modu les (DADM) can be connec ted to IP T and 3000/320 0-series telephones to provide addit ional buttons . Certain models are not interchangeable. The DADM3120/3220 (sh own be low right) works with the DKT3000/3200-series telephones and the IPT10 20-SD.
ADM/DSS Console DSS Console Strata CIX and CTX IPT/DKT T elephone 08/07 139 DSS Console The Direct S tation Selection (DSS) console operates alongside an IP or digital telephone to provide 60 additional buttons. The DKT3000/3200-series teleph ones require a 3000/3200-series DSS.
ADM/DSS Console DSS Console 140 Strata CIX and CTX IPT/DKT T elephone 08/07 Calling a Station T o call a station’ s extension from either a DSS console or a DADM, press the DSS associated with the station. A station call with a DSS button can be made on-hook or of f-hook, and with V oice First or T one signaling.
ADM/DSS Console DSS Console Strata CIX and CTX IPT/DKT T elephone 08/07 141 Call T ransfer with Camp-on Y ou can transfer a call to a busy station from either a DSS console or an DADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red.
ADM/DSS Console DSS Console 142 Strata CIX and CTX IPT/DKT T elephone 08/07 Pa g i n g Y ou can make an announcement page to a group of tele phone sp eakers selected in system programming with All Call P age on the DSS console. SD (if programmed) on either the DSS console or the DADM can be used for page announcements.
Strata CIX and CTX IPT/DKT T elephone 08/07 143 Centre x Application A Y our system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX syst em.
Centrex Application Delay ed Ringing 144 Strata CIX and CTX IPT/DKT T elephone 08/07 Delayed Ringing Outside line or Centrex lin e(s) can be programm ed fo r a 12-second and/o r 24 -second ring delay at stations to permit alternate answering cond itions.
Strata CIX and CTX IPT/DKT T elephone 08/07 145 Button Labels B All Flexible Buttons must be programmed fo r your telepho ne in system p rogrammi ng and vary for individual teleph ones. If a button does not appear on yo ur display or telephone keystrip label, see your Syst em Administrator fo r button assignments.
Button Labels Delay ed Ringing 146 Strata CIX and CTX IPT/DKT T elephone 08/07 Call F rwd No Answ er Cal l Forward-No Answer – Pre ss to forward calls to another station or voice mail de vice when your station is not answered after 8~60 seconds (set at your station).
Button Labels Delay ed Ringing Strata CIX and CTX IPT/DKT T elephone 08/07 147 Privac y Release Privacy Release — Press to release pri vacy on common outside line b uttons, enabling other station users to enter your con v ersati ons on those buttons .
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Strata CIX and CTX IPT/DKT T elephone 08/07 149 Inde x A abandoned call numbers (see Call History), 47 about this book conventions, xi how to use this guide, xi organization, ix related documents, xii.
Index D ~ F 150 Strata CIX and CTX IPT/DKT T elephone 08/07 call history, 47 call hold, 26 calling, 15 calling from SoftIPT, 28 call monitor, 121 call park, 132 orbits, 47 call pickup, 49 , 129 , 132 .
Inde x G ~ N Strata CIX and CTX IPT/DKT T elephone 08/07 151 flash, 129 , 133 flexible buttons, 4 , 11 codes, 129 flexible directory numbering, 143 forced account codes (verified/non- verified), 35 G .
Index O ~ S 152 Strata CIX and CTX IPT/DKT T elephone 08/07 night ring answer, 134 night transfer button, 142 O off-hook call announce (OCA), 59 , 134 one touch button, 130 , 131 outside line access, .
Inde x T ~ W Strata CIX and CTX IPT/DKT T elephone 08/07 153 system speed dial, 66 , 96 , 115 T tabs, 94 tone ⁄ pulse dialing, 68 tone signaling, 14 transfer, 20 travelling class override, 135 two (.
An important point after buying a device Toshiba CIX (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Toshiba CIX yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Toshiba CIX - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Toshiba CIX you will learn all the available features of the product, as well as information on its operation. The information that you get Toshiba CIX will certainly help you make a decision on the purchase.
If you already are a holder of Toshiba CIX, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Toshiba CIX.
However, one of the most important roles played by the user manual is to help in solving problems with Toshiba CIX. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Toshiba CIX along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
