Instruction/ maintenance manual of the product 4000 Toshiba
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PERCEPTION 4000 Issue 2, December 1993 SECTION 4000-004-000 © COPYRIGHT 1993 TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. All rights reser v ed. No par t of this manual ma y be reproduced in an y f orm.
PERCEPTION 4000 TRADEMARKS AND SER VICE MARKS The f ollowing trademarks and service mar ks are used in this document: ■ MEGA COM ® : registered trademark of American T elephone and T eleg raph ■ STRA T A ® : registered trademark of T oshiba America Inf ormation Systems, Inc.
T able of Contents PERCEPTION 4000 T ABLE OF CONTENTS Subject P age INTRODUCTION General Description ............................................................................................. v Pur pose .............................................
PERCEPTION 4000 T ABLE OF CONTENTS Subject P age Camp-on .............................................................................................................. 4-20 Camp-on T ransf er............................................................
PERCEPTION 4000 T ABLE OF CONTENTS FIGURE LIST FIGURE TITLE P A GE I - 1 Sample P age ........................................................................................................ vii 1-1 10-ke y Electronic T elephone (6510-S) .............
PERCEPTION 4000 T ABLE OF CONTENTS THIS P A GE INTENTIONALL Y LEFT BLANK iv.
Introduction GENERAL DESCRIPTION The PERCEPTION ® 4000 system provides your T oshiba electronic telephone with a variety of calling and messaging features. Available call features include basic functions, such as Call Forward, Call Park, and Call Pickup, as well as call features such as Three-way Calling and Eight Party Conference.
listings, which allow you to record your system’s code call paging zones, code call identity codes, and voice paging zones. A list is also provided for you to record your system’s feature access codes, which you can use to access features that are not directly assigned to keys on your telephone.
PERCEPTION 4000 INTRODUCTION vii PERCEPTION 4000 FEATURE OPERATION AUTOMATIC ANSWER To Activate Automatic Answer: 1. Press the Automatic Answer ( AUTO ) key.
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1-1 Chapter 1 PHYSICAL CHARA CTERISTICS FIXED KEYS Each T oshiba electronic telephone has four fix ed f eature access ke ys: Microphone Contr ol Ke y (MIC) This ke y activ ates and deactiv ates the telephone’ s built-in microphone.
and calling/called par ty inf ormation. The display also denotes when a par ticular f eature has been accessed, b y displa ying the f eature name. Additionally , the telephone displa ys Message W aiting inf or mation, inf or ming users when a callbac k message or v oice mail message has been left at their station.
AD V ANCE T ONE Three shor t tones which indicate that a call is about to be routed through a more e xpensive Least Cost Routing (LCR) route . BUSY T ONE A repeating .5 second on, .5 second off tone which indicates that the station or trunk you hav e dialed is busy or is in Do Not Disturb mode.
O VERRIDE ACCESS T ONE F ollowing Ov erride W ar ning T one, the subject of an Attendant Ov erride will hear a continuous low v olume tone while the call is being overridden. QUIET T ONE A silent tone which is heard by par ties placed on hold when a system does not utilize the Music-on-Hold f eature.
RECALL RINGING Indicated by a f ast muted r inging signal generated through the telephone speaker . A recall can occur during Call Hold, Call P ark, Call T ransf er , or Camp-on f eature operation.
PRIV A TE LINE This line has its own associated priv ate trunk group , and can be reached only by e xter nal callers or by an internal attendant. The use of a private line provides the caller with access to the private trunk group . A pr iv ate line can be programmed in the system database to automatically dial a predeter mined destination.
PRIME LINE PREFERENCE Y our station ’ s pr ime line will be automatically accessed when your station is taken off-hook. RINGING LINE PREFERENCE If your station has m ultiple line appearances, Ringing Line Pref erence will allow y ou to automatically access any ringing line, without the need to manually select the line.
PERCEPTION 4000 GENERAL INFORMA TION 1-8 1 3 7 8 9 0 # * 2 4 5 6 ABC DEF GHI JKL MNO PRS TUV WXY OPER RNG VOL MIC CONF/TRNS SPKR HOLD RLS MSG FLEXIBLE KEYS FEATURE AND FUNCTION LEDS MICROPHONE SLIDING.
PERCEPTION 4000 GENERAL INFORMAITON 1-9 VOL MIC CONF/TRNS SPKR HOLD RLS MSG FLEXIBLE KEYS FEATURE AND FUNCTION LEDS MICROPHONE SLIDING MEMO TRAY SPEAKER VOLUME CONTROL SWITCH HOLD KEY CONFERENCE/ TRAN.
PERCEPTION 4000 GENERAL INFORMA TION 1-10 SCRL PAGE MODE VOL LCD DISPLAY SCROLL KEY PAGE KEY MODE KEY MIC CONF/TRNS SPKR HOLD RLS MSG RNG FLEXIBLE KEYS FEATURE AND FUNCTION LEDS MICROPHONE SLIDING MEM.
Chapter 2 GENERAL DISPLA Y INFORMA TION T oshiba display electronic telephones have a 2 x 16 character display which indicates the current time and date, as well as call processing and messaging information.
Example 1: Example 2: Example 3: Example 4: Example 5: the accessed trunk (see Examples 5 and 6). An electronic telephone that is receiving an external call, will indicate the trunk being used to route the call. In each of these cases, line 2 will remain blank.
The general display content categories that appear on an electronic telephone in either an idle or a call processing state are as follows: Example 6: Example 7: Example 8: PERCEPTION 4000 ELECTRONIC T.
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DESCRIPTION Program Mode is a special mode that is av ailab le to electronic telephones to program A utodial numbers and Preregistered Call F orward. T o access Program Mode, each telephone must ha v e an assigned Program Mode access k e y .
FEA TURE INTERA CTION If a station receiv es a call while engaged in Program Mode , the call will ring at the called station. The called par ty can then exit Prog ram Mode and ans wer the call.
4-1 Chapter 4 A CCOUNT CODE ENTR Y Account codes provide a method of categorizing incoming and outgoing calls on the PERCEPTION 4000 system’ s Station Message Detail Recording (SMDR) repor t. Categories can designate specific individuals or companies so that calls can be easily billed.
Optional Account Code Entry During a Call (via Feature Access Code): 1. Establish a call (either outgoing or incoming). 2. Press the CONF/TRNS key . 3. Enter the Account Code access code. 4. Enter the desired account code. 5. Press the Release (RLS) key .
will be recorded in SMDR repor ts. If the system has not been specified to accept only cer tain account codes, then an y number of entered digits will be accepted and will be recorded in SMDR.
T o Enter an Authorization Code from an Idle Station: 1. T ake the station off-hook. 2. Press the A uthorization Code (A UTH) access key or enter the A uthorization Code access code. 3. Enter the desired authorization code. 4. Dial the destination call number or enter the desired f eature access code.
NO TES: 1. Display telephones will displa y “A UTH CODE” after pressing the A UTH key or entering the A uthorization Code access code. The telephone will not displa y the authorization code itself when the code is entered. 2. A uthor ization code allowances will remain in eff ect f or the duration of the call.
2. Press the A utodial (ADL) access ke y that y ou want to program. 3. Press the desired line appearance k ey . 4. Enter any applicab le trunk access code or Least Cost Routing (LCR) code. 5. Dial the digits of the desired number or code to be programmed on the ADL k e y .
Any additional ADL k eys m ust be pressed before the digit sequence assigned to the first ADL ke y has been completely dialed, or before a timeout occurs. Once a n umber has been dialed completely and a connection is made, an y additional ADL k eys that are pressed will be ignored by the system (see Note 1).
T o Activate A utomatic Answer: 1. Press the A utomatic Answer ( AU TO ) access key . T o Cancel Automatic Ans wer: 1. Press the AU TO key . The A UTO LED will light solid red and will remain lit until A utomatic Ans wer is canceled.
Listen f or recall dial tone. (If activ ating Call F orward from an idle on-hook telephone, no tones will be heard.) When using a Call F orward access k ey , the key’ s LED will flash red. If the LED does not flash, this f eature is denied at your station.
5. T o program another PRCF ke y , f ollow steps 2 ~ 4. 6. When all PRCF ke ys are programmed, press the PRGM key . T o Forward Calls via a Preregistered Call Forward K ey: 1. Press the desired PRCF key . T o Cancel Call Forward: 1. Press the activated CF A C , CFNA , CFBN , or PRCF key .
will not apply to these calls. The f eature will only forward calls that occur after the ringing or camped-on call is picked up or disconnected. 5. The registration of any Call F orw ard f eature automatically ov errides any e xisting Call Forward. There is no need to cancel one type of Call F orward bef ore activ ating another .
T o Place a Call on Hard Hold: 1. Inf or m the connected party that he/she is being placed on hold. 2. Press the HOLD key . T o Place a Call on Exclusive Hold: 1. Inf or m the connected party that he/she is being placed on hold. 2. Press the HOLD ke y twice.
NO TE: If the held par ty hangs up bef ore the call is retriev ed, the line appearance LED will go out and, if you attempt to retrie v e the call, you will hear dial tone. CALL P ARK By using the Call P ar k f eature, y ou can hold an active call at an y e xtension, and then retriev e the call at the same (Local) or another (Remote) e xtension.
2. Press the CP-L key . . . . or . . . Enter the Call P ark—Local access code. T o Park a Call Remotel y: 1. Establish a tw o-wa y connection. 2. Press the Call P ark—Remote (CP-R) access ke y . . . . or . . . Press the CONF/TRNS key and then dial the Call P ark—Remote access code.
Listen f or recall dial tone. The CP-L LED on the station whose prime line was the call park destination will go out. NO TES: 1 . If a station initiating Call P ark has Call Forward registered, any recalls of the parked call will still ring at the station.
Enter the Call Pickup—Group access code. 3. W ait to be connected to the calling par ty . T o Answer a Call Ringing in Another Call Pickup Gr oup: 1. Listen f or dial tone. 2. Press the Call Pickup—Directed Gr oup (DGPU) access ke y . . . . or . .
NO TES: 1 . Y ou do not ha ve to belong to a Call Pic kup group to use Call Pickup—Directed Group or Call Pic kup—Directed. Access to these f eatures is deter mined b y y our station’ s Class of Ser vice assignment.
T o transfer the call without an announcement, hang up . The transf erred call will ring the destination par ty . T o Answer a W aiting Call: 1. Establish a tw o-wa y connection. 2. T o access the new call, press the SW AP access ke y . . . . or . . .
NO TES: 1. If you hang up y our current call while you ha ve another call on “soft hold, ” the held call will immediately recall your telephone . 2. Y ou cannot hold code calls, paging calls, dictation machine calls , or calls from an attendant. 3.
T o Perf orm an Off-hook Camp- on: 1. Remain off-hook and wait f or busy tone to change to success tone. . . . or . . . Press the Camp-on (CAMP) access ke y and listen f or success tone. 2. W ait f or ringback tone , which will sound when the called par ty hangs up .
After placing a call and receiving busy tone: Y ou will be camped-on to the busy destination. After ans wering the callback, y our call will ring the destination. After ans wering the callback, y our call will ring the destination .The call will now be treated as a normal call.
T o Perf orm a Camp-on T ransfer: 1. Remain off-hook and wait f or success tone. . . . or . . . Press the Camp-on (CAMP) access ke y and listen f or success tone. 2. Hang up to transf er the held call. 6. Y ou cannot camp-on to a station that has Do Not Disturb registered.
2. The Camp-on T ransf er feature is not a v ailable if the held party has another par ty on hold or if the held par ty is in volv ed in a conference. 3. If the held call is camped-on to the busy line longer than allow ed by the predeter mined timeout period, the held call will recall to your station.
2. Enter the number of the zone in which the call is being held. 3. W ait to be connected to the caller . T o Consult with a Third P arty: 1. Establish a tw o-wa y connection. 2. Press the CONF/TRNS key . NO TES: 1. The dialed code will be broadcast continually (at predeter mined time inter v als) until the code call is ans wered.
If the par ty is busy , you can perf orm an off-hook camp-on and wait for the line to become idle, or y ou can hang up to automatically camp the held caller onto the busy line (see Camp-on T ransf er).
T o Call an Individual Dictation Machine: 1. Press the Dictation Machine—Individual (DC-I) access ke y . . . . or . . . Enter the Dictation Machine—Individual access code. 2. Enter the number of the group to which the desired machine belongs (2 digits) and then enter the number of the machine within that group (1 digit).
Listen f or recall dial tone. An idle dictation machine within the group will ring. Listen f or ringback tone. NO TES: 1. If a called dictation machine or dictation machine group is busy , y ou will hear busy tone . 2 . Y ou can perf orm an on-hook or off-hook camp-on to a dictation machine group (b ut not to an individual dictation machine).
T o Access an ISDN T runk Group and Enable Calling P arty Number Presentation: 1. T o enable the presentation of your station’ s associated number to the distant end, enter the Calling P arty Number Presentation access code. 2. Enter the ISDN trunk group access code that corresponds to the desired ISDN ser vice .
NO TES: 1 . Inf ormation that is sent to the distant end through Calling Par ty Number Presentation will be either the calling station’ s assigned Direct Inward Dialing (DID) director y n umber or the predefined Listed Director y Number (LDN) of the utiliz ed ISDN trunk group .
T o Register Do Not Disturb via Feature Access Code: 1. Press the CONF/TRNS key t o place any current caller on “soft hold. ” . . . or . . . Access your telephone’ s idle prime line. 2. Enter the Do Not Disturb access code. 3. Press the Release (RLS) key to retur n to an y held caller .
4. If your station has Do Not Disturb registered and also has Call F orward—All Calls or Call F orward—Busy/No Ans wer activated, incoming calls will be f orwarded to the assigned destination.
4. When the connection is established, press the CONF/TRNS ke y to f orm a three-wa y conference. 5. T o add an additional par ty , press the CONF/TRNS key . 6. Dial the number of the f our th par ty . 7. When the connection is established, press the CONF/TRNS ke y to join all f our par ties.
3 . The initiator of a conf erence (the “master”) is initially the only member of the conf erence who can add additional par ties. Once this member drops out of the conf erence, the last-added par ty that has “master” station capability will become the new “master” station and will be able to add/release ne w par ties.
T o Use Handsfree Answerback: 1. Respond to the caller . There is no need to lift the handset. After receiving a voice call from a calling station: Speakerphone Operation will continue f or the duration of the call unless the handset is lifted. At any point during the call, you can lift the telephone handset to return the station to handset mode.
NO TE: F or fur ther inf or mation regarding the operation of a par ticular headset, consult the headset manuf acturer’ s prepared documentation. The telephone’ s handset stays in place . Once Headset Operation is activ ated, sound will gener ate from the headset.
. . . or . . . T ake your telephone off-hook and press the line appearance ke y assigned to the hotline (Handset Operation). . . . or . . . T ake your telephone off-hook (if the hotline is accessed as a result of your telephone’ s line pref erence type).
If your telephone is idle , or if you are activ ating a feature from the idle state, an intercom call will ring as a regular call. If you are in v olv ed in a call, the intercom call will ring at a muted lev el. Place your current call on “hard hold” b y pressing the HOLD k ey .
Enter the Last Number Redial access code. T o Access Least Cost Routing: 1. Enter the Least Cost Routing (LCR) access code. 2. Dial the destination number . Displa y telephones will displa y the redialed number . Y ou will hear ringback tone if the destination is idle.
The system will process the call and attempt to access an outgoing trunk. If your station is restricted from accessing any a vailab le trunks, y ou will hear reorder tone. If the least-costly routes are not av ailable, a w ar ning tone ma y sound to indicate that higher-priced routes are being searched.
T o Register a Callback Message: 1. Press your telephone's Message W aiting (MSG) access ke y . T o Leave a V oice Mail Message: 1. If you call a station and are routed to the voice mail system, f ollow the system’ s verbal instructions regarding how to lea v e a message.
If the message was left b y a station, the station that left the message will be automatically called back. Proceed as with a regular call. If messages hav e been left both at your station and in your v oice mailbo x, the voice mail system will be called first.
T o Answer a Night Answer Call: 1. Press the Night Answer (UNA) access ke y . . . . or . . . Enter the Night Answer access code. 2. Enter the number of the ringing night answer bell (1 ~ 3 digits). T o Activate Privac y Release: 1. Establish a tw o-wa y connection on an open line.
The PRLS LED will flash red. The line appearance k ey’ s LED on other telephones with the same line appearance, will flash red. The line appearance k ey’ s LED on your telephone will remain solid red. The PRLS LED on your telephone will light solid red.
T o Save a Dialed Internal/External Number: 1. Any time after successfully dialing a number , press the Save and Repeat (S&R) access ke y . T o Dial a Number via Save and Repeat: 1. Manually select a desired line, or use the line provided b y your station’ s line pref erence type.
SPEAKERPHONE OPERA TION Speakerphone Operation allows y ou to place telephone calls and activ ate features without lifting the telephone handset. This is accomplished by activating the telephone’ s built-in speaker and microphone. When activ ated, the speak er replaces the handset ear piece , and the microphone replaces the handset mouthpiece.
T o Use a System or Group Speed Calling Number: 1. Press the Speed Calling —System (SYSD) or Speed Calling—Group (SC-G) access ke y . . . . or . . . Enter the Speed Calling—System or Speed Calling—Group access code . 2. Enter the desired Speed Calling inde x number .
SW AP The Swap f eature allows you to automatically s w ap calls when you are connected to one par ty and receiv e a Call W aiting indication. The Sw ap f eature is activated b y using a designated Swap access k ey or code . When an access ke y is used, the Sw ap feature can also be used to alter nate betw een two calls during Consultation Hold.
The other par ty will automatically be placed on “soft hold. ” Each time, the two calls will be s witched. NO TES: 1. Y ou cannot place calls to a paging device or dictation machine, or calls to/from an attendant, on hold. 2. If you hang up at any time while y ou ha ve a call on “soft hold, ” the call will immediately recall your station.
PERCEPTION 4000 FEA TURE OPERA TION 4-49 4. When connected to the par ty , press the CONF/TRNS key t o join the held par ty and f orm a three-wa y conference. If the called par ty is b usy or does not ans wer , you can return to the held par ty b y pressing the Release (RLS) ke y .
T o V erify the Status of a T runk: 1. Access an idle line. 2. Enter the T runk V erification from Station access code. 3. Enter the equipment number of the trunk that you wish to verify . T o Send a V oice Call: 1. If placing a voice call o v er an intercom line, press the Intercom (ICM) line appearance k ey .
This allows the call to be f orwarded, or to be pick ed up either via Call Pickup or from another appear ance of the called line. Y ou can alternate between v oice calling and ringing by repeatedly pressing the VC k ey .
5 . The ability to alternate between voice calling and ringing is dependent upon system programming and/or the status of the called station’ s microphone (MIC key). V OICE P A GING Y ou can page an individual via a v oice page if your system is equipped f or this operation.
T o Answer a V oice Pa ge: 1. Press the Zone Paging Retriev al (VPMM) access ke y or enter the Zone P aging Retriev al access code, and then enter the number of the zone in which a call is being held. . . . or . . . Press the System P aging Retriev al (PR-S) access ke y or enter the System P aging Retriev al access code.
T o Adjust Ring er V olume: 1. Slide the Ring er V olume Control (RNG) s witch on the front underside of your telephone to the right to raise ringing volume or to the left to lower ringing v olume.
PERCEPTION 4000 FEA TURE OPERA TION PERCEPTION 4000 FEA TURE OPERA TION 4-55 The station or trunk you have dialed is busy or is in Do Not Disturb mode. A station call is camped- on to your line. A trunk call is camped- on to your line. Proceed with dialing.
PERCEPTION 4000 FEA TURE OPERA TION PERCEPTION 4000 FEA TURE OPERA TION 4-56 INTERNAL CALL EXTERNAL OR ATTENDANT CALL RECALL CALL TYPE ON/OFF INTERVAL (IN SECONDS) 1 14 23456789 1 0 1 1 1 2 1 3 1 SECOND ON, 3 SECONDS OFF .4 SECOND ON, .2 SECOND OFF, .
Appendix PERCEPTION 4000 CUSTOMIZED LISTINGS A-1 PERCEPTION 4000 CUSTOMIZED LISTINGS ZONE CODE CALL AREA Code Call Paging Zones.
PERCEPTION 4000 CUSTOMIZED LISTINGS A-2 ZONE IDENTITY OF PARTY Code Call Identity Codes.
PERCEPTION 4000 CUSTOMIZED LISTINGS A-3 PERCEPTION 4000 CUSTOMIZED LISTINGS ZONE PAGING AREA Voice Paging Zones ZONE CODE CALL AREA Voice Paging Zones.
PERCEPTION 4000 CUSTOMIZED LISTINGS A-4 Account Code Entry Authorization Code Call Forward—All Calls Call Forward —Busy Call Forward—Busy/No Answer Call Forward Cancellation Calling Party Number.
PERCEPTION 4000 CUSTOMIZED LISTINGS A-5 PERCEPTION 4000 CUSTOMIZED LISTINGS TRUNK GROUP ACCESS CODE Trunk Group Access Codes.
PERCEPTION 4000 CUSTOMIZED LISTINGS A-6 PERCEPTION 4000 CUSTOMIZED LISTINGS NAME NUMBER Frequently Called Numbers.
Glossary PERCEPTION 4000 GLOSSARY G-1 DEFINITION Account Code (Fle xible K ey) A utomatic Call Distribution A utodial (Fle xible K ey) A uthorization Code (Flexib le K e y) A utomatic Ans wer (Fle xib.
PERCEPTION 4000 GLOSSARY G-2 SMDR ---------------------- SPKR ---------------------- SW AP ---------------------- SYSD ----------------------- UNA ------------------------ VC -------------------------.
Index PERCEPTION 4000 INDEX I-1 Camp-on 4-20 Activation 4-20 Cancellation 4-21 Off-hook 4-20 On-hook 4-21 Camp-on T ransfer 4-22 Code Call Identity Code Listing A-2 Code Call P aging Zone Listing A-1 .
PERCEPTION 4000 INDEX I-2 N Night Ans wer Access 4-42 No Line Pref erence 1-7 O Optional Account Code Entr y 4-1 Override Access T one 1-4, 4-55 Override W ar ning T one 1-3, 4-55 P P age k e y 1-2 Pr.
An important point after buying a device Toshiba 4000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Toshiba 4000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Toshiba 4000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Toshiba 4000 you will learn all the available features of the product, as well as information on its operation. The information that you get Toshiba 4000 will certainly help you make a decision on the purchase.
If you already are a holder of Toshiba 4000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Toshiba 4000.
However, one of the most important roles played by the user manual is to help in solving problems with Toshiba 4000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Toshiba 4000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
