Instruction/ maintenance manual of the product 500 Topcom
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Deskmaster User Guide V2.0 HL_DM5201_GB.qxd 16-04-2003 13:24 Page 1.
2 Deskmaster 1 FUNCTION KEYS 6 2 DISPLA Y 7 3 GENERAL REMARKS 7 3.1 CONNECTION 7 3.2 PLACE 8 3.3 SECURITY NOTES 8 3.4 CLEANING 8 3.5 DISCONNECTING THE LINE CORD(S) FROM THE PHONE 8 4 USER INTERFACE CONCEPT 9 4.1 Language Setting 9 4.2 Operation 9 5 EST ABLISHING A PHONE CALL 10 5.
3 Deskmaster 9.1.1 Call fowarding enabled/disabled 20 9.1.2 Enter/Change Call Fowarding destination 20 9.2 PHONE BARRING 20 9.3 HOTLINE CALLS 21 9.4 CALL LOG 22 9.5 DISPLA YING THE SELECTED FEA TURES 22 9.6 DIRECT FEA TURE ACCESS 23 9.6.1 Disable function Code Display 23 10 RINGER CONFIGURA TIONS 24 10.
4 Deskmaster 13.6 PROGRAMMING THE PREFIX 35 13.7 TELEPHONE RESET 36 13.8 CALLER ID DISPLA Y CONFIGURA TION (NUMBER, NAME, OFF) 36 13.9 USER TO USER SIGNALLING (UUS) 37 13.9.1 Programming UUS Messages 37 13.10 LEAST COST ROUTING (LCR FUNCTION) 37 14 DA T A INTERFACE 39 14.
Deskmaster HL_DM5201_GB.qxd 16-04-2003 13:24 Page 5.
1 2 3 4 5 6 7 8 9 * 0 1 + - R ES C OK 6 Deskmaster 1 FUNCTION KEYS 1 Phonebook key 2 To quit an active function and return to the menu level above, to end a procedur e started or a programming sequence. 3 Selection/confirmation of the menu item offer ed in the display .
V 24 ISDN 7 Deskmaster Fr . 03 Jan 99 00:39 ISDN 1 234 2D ISPLA Y 1st Line • In idle state, date and time will be displayed. • During a connection, the number of the called party will be displayed. • In case of a function selection, the main menu will be displayed.
8 Deskmaster 3.2 Place For the placement of your phone, please ensure: • Do not place the phone in an area wher e it may come into contact with water and chemicals. • Plastic support pads of the phone: The equipment has been manufactured for usage in normal envir onments.
4 USER INTERF ACE CONCEPT 4.1 Selecting the language It is possible to set the display texts in differ ent languages. • Select the system parameter menu …• Select the language menu.
10 Deskmaster For users already familiar with the featur es of the phone, direct menu access mechanisms are pr ovided: • Each menu item (function) is displayed with a 3 digit function code in front of the function name (display of function codes can be switched off).
11 Deskmaster 5.2 Incoming Call When you use differ ent MSN numbers on an ISDN line you can program up to 3 MSN number inside the Deskmaster ISDN phone. When you get an incoming call, the Deskmaster will display on the upper -line of the display the number that is calling and on the second like the MSN number this person called.
• Hands free ON again: Keep hands fr ee pressed and r eplace handset on hook. • End connection: Press hands fr ee key . Note : W ith high background noise, no speech may be received. In this case it is better to use the handset, otherwise your calling partner might not understand you.
13 Deskmaster 5.8 Special Dialling Procedur e The ISDN telephone supports special dialling procedur es that can be used in the ISDN network for example : CUG (closed user groups) or SUB (subadr essing).
14 Deskmaster 6 DIALLING WITH COMFORT 6.1 Last Number Redial Y ou can automatically redial the last manually dialed number , e.g. because the called subscriber was busy or did not answer the call. • Handset offhook or hands fr ee key pressed. •P r ess r edial key .
15 Deskmaster • SEARCHING: If a character is entered, the first entry starting with that character will be selected from the phone book and the cursor moves a step to the right. Entering the following characters, the search becomes mor e and more precise.
• Select note. • RIGHT arrow to go to the next option. Confirm deletion with OK. • RIGHT arrow to go to the next option. Change the entry . The last empty entry will always be offer ed as “new note” until all records ar e occupied.
17 Deskmaster 7.1.2 Broker Y ou have established a second call and you want to switch between both calls: • 2nd call active, 1st call on hold. •P r ess the flash key “R” followed by ”2“. Connected to the 1st call. •P r ess the Flash key “R” followed by ”2“.
18 Deskmaster V .24 port • Status information of the data port or to disconnect the data connection. (only deskmaster 510/520 model) AB port • Status information of the AB port.
8 INCOMING CALL DURING A CONNECTION During a call, another incoming call will be indicated by a special ringing tone and a message on the display of the phone. 8.1 A 2nd Incoming Call (Call W aiting) • Connection state. •A short ringing tone will indicate another incoming call.
Please note, that Call Forwarding has to be enabled in the ISDN Exchange. In addition, the own MSN number has to be programmed for your phone. (See section Programming – Programming Multiple Subscriber Numbers (MSN)). 9.1.1 Call For war ding Enabled/Disabled • Idle State.
21 Deskmaster • Go to the menu item barring. (Function code “300” will be displayed optionally .) • Select the submenu. • Scroll the menu to go to the r equired function. • Scroll the menu to go to the r equired function. • Scroll the menu to go to the r equired function.
22 Deskmaster 9.4 Call Log Incoming calls, which have not been answered, will be r ecorded in a call log of unanswered calls together with: • Caller ID; • Date and Time of the (last) call; • Number of calls from that subscriber; • UUS texts (if any).
23 Deskmaster • Idle state, LED for the INFO key flashes. • Scroll the list of pr ogrammed features. • Scroll the list of pr ogrammed features. • Select the displayed function. • Switch function OFF . The programmed featur e “Call Waiting” will be disabled.
24 Deskmaster 10 RINGER CONFIGURA TIONS 10.1 Quiet Function (do-not-disturb) The audible ringer will be switched off for all incoming calls. The calls will still be indicated on the dis- play . 10.1.1 Function ON • Idle state. • Go to the menu item Quiet.
25 Deskmaster • Select a register (1 of 5) and enter the phone number requir ed. By specifying the filter type, you can define, whether the programmed numbers should be signalled by the audible ringer or not. The following functions are available: Menu Function Filter Off • The filtering on barring of caller IDs will be switched OFF .
26 Deskmaster 10.3.1 Access to Ringing T one Programming • Idle state. • Go to the tone ringer menu (Function code “210” will be displayed optionally .) • Scroll the available menus to go to the r equir ed MSN or the special tone. • Scroll the available menus to go to the r equir ed MSN or the special tone.
27 Deskmaster • Go to the special ringer menu. • Select the melody with the RIGHT and LEFT arrow keys (7 melodies available). • Select the volume with the RIGHT and LEFT arrow keys (7 volumes available). • Select the automatic loudness increment with the RIGHT and LEFT arrow keys (ON or OFF).
28 Deskmaster 11.2 Scheduling a New Appointment • Last Entry . • Go to the requir ed appointment type with the arrow keys: 1time/daily/weekly/monthly • Enter date/time. The actual date is preselected and can be changed using the arrow keys and the keypad.
29 Deskmaster • Appointment will be r escheduled by 5 minutes, confirm with OK. • The appointment entry may be changed, confirm with OK. (see “Changing or Deleting an Appointment”) • The appointment entry may be deleted, confirm with OK. (See “Changing or Deleting an Appointment”) • Appointment expired: audible alarm.
30 Deskmaster 13 PROGRAMMIING & CONFIGURA TIONS 13.1 Alphanumeric characters To enter a name into the telephone book, using the keypad of the ISDN telephone, each numeric key has some alphanumeric characters: Key 1 x 2 x 3 x 4 x 5 x 6 x 7 x 8 x 9 x 10 x 11 x 12 x 13 x 14 x 1 ,- ? ! , .
31 Deskmaster • Enter the name of the subscriber using the dialling keypad. • Correct wr ong character . • Enter correct character (entry: M = 1 x key 6). • Enter corresponding number . • The entry is stored. Note : In the Deskmaster 510i and 520i with built-in V .
32 Deskmaster 13.2.3 Deleting a Phone Book Entry • Go to the prg. tel. book menu as described above. • The first available entry from the phone book will be displayed. Scroll to the entry to be deleted, using the arrow keys or by entering the name using the dialling keypad.
33 Deskmaster 13.4 Programming Passwor d Protection The ISDN Deskmaster contains a password function which allows access to several featur es of the phone after entry of a user programmable passwor d. W ith password pr otection enabled, the operator will be prompted to enter a four digit passwor d.
34 Deskmaster 13.5 Programming Multiple Subscriber Numbers (MSN) By programming an MSN number , each phone of the ISDN bus can be directly addressed upon an incoming call. This of course requir es that this “dial-in” number is known to the caller .
35 Deskmaster 13.6 Programming the pr efix Y ou can program your Deskmaster according your application and country where it is used. P ABX Prefix If you use the Deskmaster behind a pabx system, the telephone can automatically add the digits for an external line before each incoming number .
36 Deskmaster 13.7 T elephone reset It is always possible to reset your unit back to the default settings and clear all memories. • select the system parametermenu • Select the reset menu. The menu can be directly accessed using the shortcut 264 • Confirm to enter .
37 Deskmaster 13.9 User to User Signalling (UUS) The ISDN phone can be programmed to automatically r elease a preprogrammed text message on outgoing calls. This function allows you to send a short message to a phone without establishing a connection. There ar e 5 fixed, standard texts and 1 user programmable text available.
38 Deskmaster • Select the menu item LCR • Select new entry • Input carrier name (max. 8 characters) • Enter a carrier name via the keypath • Enter the carrier prefix : this is the number that will automatically be added before the tel. Number (max.
39 Deskmaster 14 DA T A INTERF ACE The following functions and PC options are only available on the Deskmaster 510i and 520i. The configuration V .24 port allows dir ect connection to a PC and therefo.
40 Deskmaster 14.2.2 Setting Dial-Up Network • Go to “My computer”. • Select “Control panel” option. • Select “Add/remove Softwar e” option. • Select “Windows setup”. • Select “Communication” option. • Select “Details”.
•P r ess the right mouse button. • Select “Properties” option. • Select “Server type” (see Internet Provider). • Select “TCP/IP settings” and fill in the right data (see Internet Provider). • Select “OK”. The Internet connection is now established and all settings are finished.
Dialling from the PC Direct dialling fr om journal, phone books, etc. Caller Identification Automatically generate notes on incoming and outgoing calls with (ISDN calls) date/time stamp and caller information fr om the inter nal database.
43 Deskmaster - The analog port can have its own MSN number , which should be programmed as described in the sections before. If this MSN has not been set, the analog port will r eact to all incoming calls (as the ISDN phone would). Note : The analog extension is fed by the Deskmaster 520i.
44 Deskmaster 15.4 Flash commands on analogue port When you have an analogue telephone with Flash key , you can handle two calls at the same time on the analogue port.
45 Deskmaster • Select the menu entry to AB port • Select the requir ed service type • Select the requir ed service type • Select the requir ed service type • Select the requir ed service type To set the analogue device as fax Gr2/Gr3 select ‘fax’.
17 APPENDIX 17.1 Modem Commands (A T Commands) 17.1.1 Basic Commands A Answer Mode Bn Select Baud rate(s) B0 1200 bps B4 19200 bps B1 2400 bps B5 38400 bps B2 4800 bps B6 57600 bps B3 9600 bps B7 115200 bps (default) D<nb> Dial number <nb> En Echo Commands E0 echo of f E1 echo on (default) Fn Pr otocol Selection F1 X.
&Tn T est Modus 0T erminateT est 1 loop back test &V Show actual configuration &Wn Store actual configuration 0 store as configuration 0 1 store as configuration 1 17.
48 Deskmaster 17.2.2 V oice Codes <cr> Call reference <nb> ISDN number <ch> Charging info Number String 0O K 1 CONNECT/<cr>/<nb> 2 RING/<cr>/<nb> 3 DISC/<cr>/<nb>/<ch> 4 ERROR 5 6 NO DIAL TONE/<cr>/<nb> 7 BUSY/<cr>/<nb> 8 NO ANSWER/<cr>/<nb> 17.
11 Bit Option 0-2 &K (flow control, d = 0) 3 &R (RTS option, d = 0) 4-7 reserved default: 00 (0 x 00) 12 reserved 17.2.4 External Interfaces (Microsoft T API) The Deskmaster 510i and 520i provides a TSPI driver for the Micr osoft T elephone Application Programming Interface (T API).
31 49 Quality of service unavailable 32 50 Requested facility not subscribed 39 57 Bearer capability not authorized 3A 58 Bearer capability not pr esently available 3F 63 Service or option not availab.
51 Deskmaster 19 QUICK OPERA TION GUIDE Feature Operation Remarks Outgoing Call For hands free operation, press instead of lifting handset. Incoming Call Redial (last number) Dial from Phone Book Search entry by typing characters from dial keypad. Check Press unanswer ed call list Unanswered Calls key to scroll thr ough list, lift handset to dial.
www .topcom.net copyright 1999 HL_DM5201_GB.qxd 16-04-2003 13:25 Page 52.
An important point after buying a device Topcom 500 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Topcom 500 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Topcom 500 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Topcom 500 you will learn all the available features of the product, as well as information on its operation. The information that you get Topcom 500 will certainly help you make a decision on the purchase.
If you already are a holder of Topcom 500, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Topcom 500.
However, one of the most important roles played by the user manual is to help in solving problems with Topcom 500. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Topcom 500 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
