Instruction/ maintenance manual of the product PEG-TG50 Sony
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© 2003 Sony C orporation 4-672-274- 21 (1) Personal Entertain ment Organizer PEG-TG 50 Trouble- shooting Q&A http://www.clie-link.com My CLIÉ handheld is not working properly About CLIE Launcher.
2 Frequently Asked Questions Tips • Many of the problems m entioned here ca n be so lved by re setting your CLIÉ™ handhe ld. b For details on ho w to reset, refer to “B asic operat ions of your Sony CLIÉ ™ handheld: Restarting your Sony CLIÉ han dheld” in the “Read This Fi rst (Operating Instru ctions).
3 Why can’t I perform a HotSync ® operation? •I s t h e H o t S y n c icon displayed in the task tray in the bottom right-hand corner of your computer screen? If not, select the St art menu, Program s ( All Programs in Wi ndows ® XP), Sony handheld , and HotS ync Manager to star t th e H otS ync Manager.
4 If your prob lem still persists, then proceed to the next p age. Playin g music: Wh y doesn ’t SonicSta ge reco gnize th e CLIÉ handheld even when it is placed in the cradle? • Set to the music tran sfer mode. b For details, refer to “Au dio Player” in th e “CLIÉ Application Ma nual” installe d on your computer .
5 Contents o f Troubles hooting Symptoms Page My CL IÉ handhe ld is no t working properly I cannot turn on my CLIÉ hand held Page 13 I cannot see an ything on the screen although the CHG LED is on P.
6 Content s of Tr oublesh ootin g (conti nued ) Symptoms Page I cannot back up certain types of data with a HotSync ® operation Page 21 The Palm™ Des ktop for CLI É software d oes not start or can.
7 Numbers or sy mbols are entered when pressing the alphabetical keys on the hard ware keyboard Page 29 The Graffiti ® writing area is not displayed Page 30 My CLIÉ handheld does not recognize handw.
8 Content s of Tr oublesh ootin g (conti nued ) Symptoms Page My CLIÉ han dheld canno t read data on a “Memory Sti ck” media Page 36 My CLIÉ han dheld does no t recognize a “ Memory Stick ” .
9 Symptoms Page Connec ting to t he com puter SonicStage does not r ecognize my CLIÉ ha ndheld even when it is placed in the cradle Page 41 The connection suddenly gets cut Page 41 The number of song.
10 Content s of Tr oublesh ootin g (conti nued ) If you are unable to find ou t what is wrong or you cannot find the solution , proceed to the next page. Symptoms Page I cannot connect to the Internet after restoring data using the “Memory Stick Backu p” application Page 46 The co ntents of websi tes can not be d ispl ayed (NetFron t v3.
11 If you c annot solv e the problem If you canno t solve a problem even with the solutions provide d in this book, please follow t he procedure below. Sony rec ommends t hat you make a no te of displa yed messag es or alerts f or future reference. Note Thousand s of third-pa rty add-on applicatio ns are av ailable for th e Palm OS ® platfor m.
12 Avoiding problem s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Make a b ackup We reco mmen d tha t you make a bac kup of yo ur da ta in c ase of an y un exp ected trou ble.
13 My CLIÉ handheld is not working pr operly Symptom s and Soluti ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . My CLIÉ h andheld is not wo rking proper ly I can not t urn on my C LIÉ handheld B The POWE R/HOLD s witch of y our CLIÉ handheld i s in the HO LD mode.
14 B The CLIÉ handheld is placed near the IR port of yo ur computer. Move your C LIÉ handhel d away from the I R port of y our comp uter except when performing an IR HotSync ® operation, as a malfunction may occur. You can also disable the IR feature by setting Beam Receive to Off from Genera l in the Pref er ences screen.
15 My CLIÉ handheld is not working pr operly The backli ght do es no t tur n on wh en I a djust the brig htness l evel B If the brightness is se t to the lowest level, the display may be illegib le, but this is not a malfunction.
16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About CLIE Laun cher I cannot use th e Jog Dial™ n avigator B The Jog Di al™ navigato r is not av ailable fo r all applicati ons.
17 About CLIE Launcher / I cannot perform a HotSync ® operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18 B Is the memor y space of your CLIÉ handheld sufficient? Delete any unnecessary data and perfor m the HotSync ® oper ation once again. B Are yo u usin g the sa me u ser nam e tha t is use d for an other CLIÉ handhe ld? Change the user name.
19 I cannot perform a Ho tSync ® operation For particular p roblems a bout HotSync ® operations, refer to the following. B Quit applications othe r than the Palm™ Desktop for CLIÉ sof tware.
20 Data c annot b e sync hroniz ed with some appli cations during a HotSy nc ® operat ion B The user name for t he Palm™ Deskto p for CLIÉ so ftware does not mat ch the one fo r your CLIÉ handh eld. In the Palm™ Desktop fo r CLIÉ software, select the us er name correspon ding to yo ur CLIÉ handheld user name.
21 I cannot perform a Ho tSync ® operation I cannot back up ce rtain types of data with a Hot Sync ® opera tion B You cannot make a backup for some applications installed later or some data created wit h application after ins talling.
22 B The settings of the mail software are not complete. Set up t he mail software properly on your com puter. I cannot perform a Hot Sync ® operation via a modem Chec king y our CLI É hand held B Check that you enter the correct phone number f or the access point.
23 I cannot perform a Ho tSync ® operation B Should a prob lem occur when the Speed setting in the Setup/Modem window of HotSync Mana ger is As fast as pos sible or at a certain speed, try setting at a lower speed. B Check that the Speed setti ng in the Setup/Modem wi ndow is appropri ate for your modem.
24 B Point th e IR port of your CLI É handheld directly at the IR po rt of you r computer between 4 to 8 inches (a pproximately 10 to 20 centimeters) apart. Best results of beaming dis tance may vary dep ending o n compatibility between devices. B You cannot per form an IR Hot Sync ® operation if t he battery remaini ng is insufficient.
25 I cannot perform a Ho tSync ® operation If you still cannot perform a HotSync ® operation If you c annot solve yo ur HotS ync oper ati on proble m by follo wing the trou blesh ootin g items, fol low the proce dure below. Check if any “Unknown d evice” is lis ted in the D evice Manager on your c omputer.
26 Check that the USB port of your computer is enabled If you ar e usin g a Window s ® 95 pre-in stalled compu ter or othe r older type of compute r equipped with a USB po rt, the USB port may be disab led by defa ult. If you cannot use a d ifferent device, suc h as a USB mouse, check the BIOS setti ng of yo ur c ompute r.
27 Erro r messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Error me ssag es An error me ssage is disp layed repea tedly B Perform a soft rese t.
28 The HotSyn c ® operation does not start and a message is displa yed on the screen B Move your CLIÉ han dheld away from the IR po rt of your comp uter except when performi ng an IR H otSync ® o peration, as a malfunction may occur. You can also disable the IR feature by s etting Beam Re ceive to Off from General in the Preferen ces screen.
29 I cannot enter data properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot enter data properly My CL IÉ hand hel d activ ates a wro ng fea ture when I t ap a button or screen ico n B The digitizer is not correctly calibrated.
30 The G raffiti ® writ ing are a is not di splay ed B The Graffiti ® writing area is sometimes not disp layed, even if the cursor is found in th e writing area.
31 How to operate basic applications (PIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to ope rat e basic a pplic ations (PIM) My CLIÉ h andheld does not d isplay the correct da te when I tap the Today but ton B The date s etting of yo ur CLIÉ handheld is no t correct .
32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot beam dat a An event create d in the “Date Book” application cann ot be listed in the week view B In the Week view, you cannot select overlapp ing events that have the same start time.
33 I cannot beam data / I cannot exchange data using the Bluetooth™ function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I forgot my passwor d I forgot my password and my CLIÉ ha ndheld is locked B You must perform a har d reset o n your CLIÉ handhel d.
35 I forgot my p assword / I cannot use a “Memory Sti ck” media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36 My CLIÉ handhe ld ca nnot read d ata on a “Memory Stick” media B When you use the install ation tool in the Palm™ Desktop for CLI É software to save data on a “Memory Stick” media, the data will be stored in the folder “/PALM/Launch er.
37 I cannot make a backup / I cannot transf er data / Per ipher al de vices are not recogni zed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot ma ke a backup . . . . . . . . . . . . . . . . . . . .
38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot play mus ic (Audi o Play er) Playing music There is no sound B Increase the volume. B Check that the volume is n ot set to the Muting mode. b For detai ls, ref er to “My CLI É handhel d is not making any sou nds” on page 14.
39 I cannot play music (Audio Player) The so und beco mes di stort ed B The bit rate at the time of recording is low. Record mu sic at a high er bit rate that is within the specification range. b For details, refer to “ Audio Pla yer” in th e “CLIÉ App lication M anual” inst alled on you r compute r.
40 MP3 files cannot be read o r played B Check that the MP3 files ar e c opied in the folder “ PALM/Programs/ MSAUDIO ” on the “Memory Stick” media.
41 I cannot play music (Audio Player) Connecting to the compu ter SonicSt age does not r ecognize my CLIÉ handh eld even when it is p laced in t he cradle B Check that the cradle is prop er ly connected to y our computer. B To check in/out audio files, a “MagicGate Memory Stick” media is required.
42 After I conn ect to the com puter, the drive is recog nized but the contents ca nnot be fou nd B Reconnect you r CLIÉ ha ndheld to your comput er after ins erting a “Memory Stic k” media.
43 I cannot play music (Audio Player) Other pr oblems The CLIÉ handh eld does not make any soun d B If you connect the earphones to y our CLIÉ handheld, the sys tem sound of your CLIÉ handheld, the alarm sound and the game so und can be h eard from th e earphones.
44 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About Sound Utilit y/Sound C onverter 2 I cannot transfer au dio data to my CLIÉ handh eld B You need t o encode audio data using the supp lied “Sound C onverter 2 ” application to play audio files with th e “Sound Utility” application.
45 About Sound Utility/Sound Converter 2 / About movies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About mo vies I cannot use some featu res with MPEG Mo vie format files B The following featu res cannot be used with MPEG Movie f ormat files.
46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I can not con nect to the In ternet I cann ot connect to the Inter net B Try connecting to the Inte rnet again after a while.
47 I cannot connect to the Inter net The contents of websites cann ot be displayed (Ne tFront v3.0 for CLIE) Ima ges are not di sp lay ed B Start the “NetFront v3.0 fo r CLIE” application and p ress and hold the Home /Men u but ton. Ta p Ne tFront Se ttings in the Option s menu and chec k the settings for imag e display.
48 I cann ot access a cer tain webs ite B Check that you have en tered the correct URL. Make sure you differentiate “-” (hyphen) f rom “ _ ” (underscor e), or “0” (number) from “O” (alphabet) correctly. B To enter “˜” (tilde) in the URL: • Display the numeric keyboar d and tap “~”.
49 I cannot use e-mail (CLIE Mail) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot use e-ma il (CLIE Ma il) I cannot send or rece ive e-mail messages I ca nnot se nd o r rece ive ma ils B Check the e-mail address.
50 I canno t sync hronize da ta bet ween “CLIE Mail” and e-mail software, such as “Ou tlook Express,” on my compu ter B If “Micros oft ® Outlook Express” and “Microsoft ® Outlook” are inst alled together on a co mputer, you can not synchronize the data between “Outlook Ex press” and “CLIE Mail.
51 I cannot use e-mail (CLIE Mail) Other pr oblems I receive mails from Mailer Daemon B Your mail has not been sent. Check the e-mail address you are mailing to. You may also receive mails from Mailer Daem on if the mail server of the receiver is not working or if the r eceiver has change d his/her e-mail address.
52 Gett in g Help Intellisync Lite: Support info rmation: http://www.pumatech.c om/sonyclie/ For CLIÉ handheld and applicat ions other than the abov e mention ed: Sony offers several support options for your CLIÉ handheld.
53 Customer re gistration If you do not fill in th e customer registrati on directly af ter installing the Palm ™ Desktop for CLIÉ so ftware, follow the inst ruc tions in this sectio n to c omplete the registration.
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For the la test information on support, check our sup port website htt p:/ /www .cli e-li nk.c om For the la test informatio n on CLIÉ products and accessories, check http://www.
An important point after buying a device Sony PEG-TG50 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Sony PEG-TG50 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Sony PEG-TG50 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Sony PEG-TG50 you will learn all the available features of the product, as well as information on its operation. The information that you get Sony PEG-TG50 will certainly help you make a decision on the purchase.
If you already are a holder of Sony PEG-TG50, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Sony PEG-TG50.
However, one of the most important roles played by the user manual is to help in solving problems with Sony PEG-TG50. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Sony PEG-TG50 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
