Instruction/ maintenance manual of the product PalmPilot 3Com
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PalmPilot ™ Professional Handbook ®.
page i i PalmPilot Professional Handbook Copyright Copyright © 1997 3Com Corporation or its subsidiaries. All rights reserved. 3Com, the 3Com logo, and Graffiti are registered trademarks and HotSync, PalmPilot, Palm OS and the PalmPilot logo are trademarks of 3Com Corporation or its subsidiaries.
Contents page i i i Contents Chapter 1: Mail ................................................................................................... 1 About Mail .............................................................................................
page i v PalmPilot Professional Handbook Defining Primary and Secondary DNS ................................................... 44 IP Address .................................................................................................. 45 Idle Timeout .
Chapter 1: Mail page 1 Chapter 1 Mail Congratulations on your purchase of the PalmPilot ™ Professional connected organizer. This handbook describes how to use the additional applications that come with the PalmPilot Professional organizer package: Mail and PalmPilot TCP/IP.
page 2 PalmPilot Professional Handbook ■ Create simple or complex filters, which allow you to decide the type of e-mail that your PalmPilot organizer will retrieve from your desktop e-mail application. Configuring Mail on the Desktop Before you use Mail for the first time, your desktop e-mail application should be configured and fully functional.
Chapter 1: Mail page 3 The following sections describe the available Mail configuration settings. Depending on the e-mail application you select, some of these options may be grayed-out. Note: If you need specific help configuring PalmPilot Mail for your e-mail application, please click the Help button in the Change HotSync dialog.
page 4 PalmPilot Professional Handbook To select your e-mail application: ■ Click the down arrow in the corner of the Synchronize with list box to display all of the e-mail applications supported by PalmPilot. Click to select (so that it’s highlighted) the e-mail application you use.
Chapter 1: Mail page 5 Password In the Password field, you enter the password you use when logging into your desktop e-mail application. For security reasons, PalmPilot does not display your actual password; instead PalmPilot represents your password as a string of asterisks.
page 6 PalmPilot Professional Handbook For example, if you receive e-mail in cc:Mail from tom@earthlink.net, the address (including the Internet Gateway) will appear as follows: tom@earthlink.net at Internet-Mail. In this case, “Internet-Mail” is the gateway name that you need to enter in the Internet gateway field.
Chapter 1: Mail page 7 Synchronizing Mail with your E-Mail Application After you have enabled and configured Mail, you need to perform a HotSync operation to synchronize Mail with your desktop e-mail application. For a complete explanation of how to use the HotSync feature, refer to the PalmPilot Handbook .
page 8 PalmPilot Professional Handbook Viewing Messages When the Message List first appears, it lists your incoming messages, who sent them, and the date they were received, as shown in the following diagram: Check means previously read Bold means high priority To open a message: ■ Tap anywhere on the message listing.
Chapter 1: Mail page 9 Message Font Size You can modify the way messages appear by changing the screen display to show a larger font (text) size. To change the message font size: ■ With the message .
page 10 PalmPilot Professional Handbook Complete header Abbreviated header Tap the Header button again to display the full header. The header type that you select will be used when viewing all messages.
Chapter 1: Mail page 11 When you have completed the data entry for that particular field, tap the Done button to return to the New Message screen. To create a message: 1.
page 12 PalmPilot Professional Handbook You can enter multiple addresses for this field. Addresses must be separated with a comma, followed by a space, as shown in the following diagram: 4. To enter a subject for your message, tap anywhere in the Subj field to move the cursor to that field, then enter the subject.
Chapter 1: Mail page 13 Note: The Address List displays entries sorted by Company Name or by Last Name, depending on the sort option you select for your Address Book. Refer to Chapter 4: Address Book in your PalmPilot Handbook for more information about sorting the Address List.
page 14 PalmPilot Professional Handbook 3. Enter the first letter of the entry you want to find in your Address List. The Lookup feature scrolls to the first entry in the list that begins with that letter. If you write an additional letter, the list will scroll to the first entry that starts with those two letters.
Chapter 1: Mail page 15 Setting a Priority To set a priority for your message: 1. From the New Message screen, tap the Details button. The Message Details dialog appears, as shown in the following diagram: Tap here 2. Tap the black triangle to the right of the word, Priority.
page 16 PalmPilot Professional Handbook 2. Tap the OK button to confirm your selection and return to the New Message screen, which will now display a BCC field below the CC field, as shown in the following diagram: BCC field 3. To enter a BCC for your message, tap anywhere in the BCC field to move the cursor to that field.
Chapter 1: Mail page 17 3. To enter text to be used as your signature, tap anywhere in the Signature Text field to move the cursor to that field. Use the stylus to write Graffiti character strokes (or the on-screen keyboard) to enter the subject. You can enter up to six lines of text for this field.
page 18 PalmPilot Professional Handbook To receive a confirmation that your message has been delivered: 1. From the New Message screen, tap the Details button. The Message Details dialog appears. 2. Tap the Confirm Delivery check box (so that it’s checked) to request a confirmation that your message has been delivered to the recipient.
Chapter 1: Mail page 19 To retrieve a message: 1. Tap the black triangle or the word in the right corner of the header. A folder pick list appears as shown in the following diagram: Tap Outbox Tap to display the folder list 2. Tap Outbox. The Message List will display the messages contained in the Outbox.
page 20 PalmPilot Professional Handbook Draft Messages There are times when you may not want to immediately send a message you have composed — for example, you may want to add additional information before sending it. Your PalmPilot enables you to save such messages as drafts.
Chapter 1: Mail page 21 Tap to edit draft in the New Message screen Tap to select 4. Tap the Edit button. Your PalmPilot moves your draft to the New Message screen. Once your draft is displayed in the New Message screen, your message changes from a draft to a new message.
page 22 PalmPilot Professional Handbook Message List View Options Message List View Options enable you to manage the way information is displayed in the Message List. Folders PalmPilot provides five different folders, each pertaining to a particular mail category.
Chapter 1: Mail page 23 2. Tap to select the folder you want. The Message List will change to reflect your folder selection. Date Column The Date Column is optional in the Message List. The Date Column is hidden by default to increase the available screen display space.
page 24 PalmPilot Professional Handbook Tap here to display sort options The following sort options are available: ■ Date. This option means that messages are sorted by date and displayed in reverse chronological order (the most recent message is at the top of the screen).
Chapter 1: Mail page 25 To activate the HotSync Options dialog: 1. Tap the Menu button. The menus for Mail appear at the top of the screen. 2. From the Options menu, tap the HotSync Options menu command. The HotSync Options dialog appears as shown in the following diagram: To select local or remote HotSync settings: 1.
page 26 PalmPilot Professional Handbook To select a filtering option: 1. Tap the filtering option you want to select. The following filtering options are available: ■ All.
Chapter 1: Mail page 27 Specialized filters work on the premise of ignoring or retrieving messages that contain specific information in their header fields. To create a specialized filter, you must decide whether you want to ignore or retrieve certain messages.
page 28 PalmPilot Professional Handbook To define whether to ignore or receive messages: 1. In the HotSync Options dialog, tap the “Ignore Messages Containing” text. A pick list appears, as shown in the following diagram: Tap here Select fitering option 2.
Chapter 1: Mail page 29 implicit OR; because of this, you should not enter connecting words, such as AND or OR. To create a more complex filter, you can define filter strings for the To, From, and Subject fields simultaneously. Your PalmPilot joins the filter strings for these fields using an implicit AND.
page 30 PalmPilot Professional Handbook Tap here to insert cursor 2. Use the stylus to write Graffiti character strokes (or the on- screen keyboard) to define your filter string for the selected header field. Note: Use commas or spaces to separate words in a string.
Chapter 1: Mail page 31 High Priority Messages The Retrieve All High Priority setting lets you retrieve messages marked high priority, even if those messages would have been blocked by a defined filter. To retrieve high priority messages: 1. In the HotSync Options dialog, tap the word “Filter” to display additional filter options.
page 32 PalmPilot Professional Handbook To truncate messages: 1. In the HotSync Options dialog, tap the Trunca te button to display the Truncate Options dialog, as shown in the following diagram: Tap Truncate Tap to select maximum message length 2. The list box displays the truncation settings available.
Chapter 1: Mail page 33 Message menu when creating a message Message menu when viewing Message List Message menu when viewing a message ■ New. The New command opens the Create Message view, where you can create a new e-mail message.
page 34 PalmPilot Professional Handbook Option menu when creating a message Option menu when editing a message ■ Show. The Show Options command displays a dialog, where you can select different ways to sort and view the Message List.
Chapter 1: Mail page 35 can get back storage space on your PalmPilot before your next HotSync operation. The Purge Deleted command displays an alert, prompting you to confirm that you want to purge all messages from the Deleted folder. If you tap Yes, all deleted messages are purged from the memory of your PalmPilot.
page 36 PalmPilot Professional Handbook Removing a Message from the Deleted Folder Deleted messages are stored in the Deleted folder until you complete the next HotSync.
Chapter 1: Mail page 37 you can purge the contents of your Deleted folder. Messages that have been purged will still be deleted from your desktop e-mail application during the next HotSync operation. To purge the contents of the Deleted folder: 1. Tap the Menu button to display menu o ptions.
page 38 PalmPilot Professional Handbook Chapter 2 PalmPilot ™ TCP/IP Software Your PalmPilot 2.0 operating system comes with TCP/IP software that enables you to connect with Internet Service Providers (ISPs) or dial-in (remote access) servers.
Chapter 3: Reference page 39 To activate the Network Preferences screen: 1. From the Applications Picker, tap the Preferences icon. The screen will change to display the General Preferences screen. 2. Tap the text that appears in the upper-right corner of the Preference screen.
page 40 PalmPilot Professional Handbook To enter a user name: 1. From the Network Preferences screen, tap anywhere in the User Name field to move the cursor to that field.
Chapter 3: Reference page 41 2. A cursor is displayed at the beginning of the field, representing the point where new text will appear. Use the stylus to write Graffiti character strokes (or the on-screen keyboard) to enter the password you use to login to your server.
page 42 PalmPilot Professional Handbook 3. If you are finished, tap OK to confirm your selection and return to the Network Preferences screen. To enter a prefix: 1. Tap the Dial Prefix check box (so that it’s checked). Tap the box again (so that it’s empty) to discontinue this feature.
Chapter 3: Reference page 43 Note: Tap the Disable Call Waiting box again (so that it’s empty) to allow or to enable Call Waiting. 2. Tap at the beginning of the Disable Call Waiting field to insert the cursor, then use the stylus to write Graffiti character strokes (or the on-screen keyboard) to enter the code to disable Call Waiting.
page 44 PalmPilot Professional Handbook 2. Tap at the beginning of the Use Calling Card field to insert the cursor, then use the stylus to write Graffiti character strokes (or the on-screen keyboard) to enter your calling card number.
Chapter 3: Reference page 45 To close a connection: ■ From the Network Preferences screen, tap the Disconnect button. The connection between your PalmPilot and your ISP is terminated.
page 46 PalmPilot Professional Handbook Adding Detailed Information to a Service Template If you are using one of the pre-defined service templates, you will probably only need to enter your user name and telephone number.
Chapter 3: Reference page 47 Note : If you are not sure, try PPP; if that doesn’t work, ask your Internet Service Provider or your System Administrator for the correct connection type. Defining Primary and Secondary DNS The Domain Naming System (DNS) is a mechanism in the Internet for translating the names of host computers into IP addresses.
page 48 PalmPilot Professional Handbook 5. Tap anywhere in the last section of the Primary DNS field to insert the cursor, then enter the last section of the IP address. 6. Repeat steps 1 through 5 for the Secondary DNS number. 7. Tap the OK button to confirm your selection and return to the Network Preferences screen.
Chapter 3: Reference page 49 Then enter the first section of the IP address. Note that each section can only be a number from 0 to 255. 3. Repeat step 2 for the remaining three IP address fields. 4. Tap the OK button to confirm your selection and return to the Network Preferences screen.
page 50 PalmPilot Professional Handbook ■ 3 minutes. This means that your PalmPilot will wait three minutes for you to open another application before it drops the connection. ■ Power Off. This means that your PalmPilot will keep your PPP or SLIP session connected until you power off your PalmPilot (or until it times out).
Chapter 3: Reference page 51 Tap here Tap to select a command The following commands are available: ■ Wait For. The Wait For command tells your PalmPilot to wait until specified characters are sent by the TCP/IP server it is connecting to before executing the next command.
page 52 PalmPilot Professional Handbook ■ End. The End command is a place holder, indicating the last line in the login script file. 3. Tap to select the command you want from the Command list. If the command needs additional information to be executed, a field appears to the right of it.
Chapter 3: Reference page 53 ■ Duplicate. The Duplicate command creates a copy of a selected service template and adds it to the Service pick list. Options Menu When you select the Options menu, its menu command appears on the screen as shown in the following diagram: ■ View Log.
page 54 PalmPilot Professional Handbook TCP/IP Troubleshooting If you are having a problem with establishing a network connection using PalmPilot TCP/IP, check this section and try the suggestions listed.
Chapter 3: Reference page 55 Adding a DNS Number: If your ISP or dial-in server requires a DNS number and you have not entered that information in the Network Preferences screen, it will only appear that you have successfully logged on to your network.
page 56 PalmPilot Professional Handbook Chapter 3 Reference Technical Support If you have a problem using the PalmPilot ™ connected organizer, make sure you have reviewed the Troubleshooting section of this chapter before seeking assistance.
Chapter 3: Reference page 57 Fax on Demand 800-762-6163 Internet support@palmpilot.com America Online Keyword: PalmPilot User Forum CompuServe GO PALMB>Palm Computing/3Com User Forum Technical Supp.
page 58 PalmPilot Professional Handbook Appendix A: Non-ASCII Characters for Login Scripts Note: The following information is provided to create custom login scripts that require non-ASCII characters. It is provided for the advanced user who understands the use and requirements of such characters in a custom login script.
Chapter 3: Reference page 59 Examples: ^ Includes a caret as part of the string < Includes a < as part of the string Includes a back-slash as part of the string.
page 60 PalmPilot Professional Handbook 3Com End User Software License Agreement 3Com grants you a nonexclusive license to use the accompanying software program(s) (the “Software”) subject to the terms and restrictions set forth in this License Agreement.
Chapter 3: Reference page 61 Modification, reverse engineering, reverse compiling, or disassembly of the Software is expressly prohibited. However, if you are a European Community (“EC”) resident,.
page 62 PalmPilot Professional Handbook All warranties and limitations of liability applicable to the Software are as stated on the Limited Warranty Card or in the product manual accompanying the Software. Such warranties and limitations of liability are incorporated herein in their entirety by this reference.
Chapter 3: Reference page 63 Limited Warranty Palm Computing, Inc., a subsidiary of 3Com Corporation (collectively, “3Com”), warrants to the original purchaser (“Customer”) that this product w.
page 64 PalmPilot Professional Handbook Customer must contact 3Com’s Palm Computing, Inc. Technical Support or Customer Service within the applicable warranty period to obtain warranty service authorization. Dated proof of original purchase will be required.
Chapter 3: Reference page 65 repair or modify, or any other cause beyond the range of the intended use, or by accident, fire, lightning, or other hazards or acts of God. This warranty does not cover physical damage to the surface of the product, including cracks or scratches on the LCD touchscreen.
page 66 PalmPilot Professional Handbook Lotus Software License Agreement 1. USE You must acquire one copy of the Software for each computer on which the software will be installed. 2. RESTRICTIONS You may not alter, merge, modify or adapt the Software in any way including reverse engineering, disassembling or decompiling.
Chapter 3: Reference page 67 5. LIMITATION OF LIABILITY. Because software is inherently complex and may not be completely free of errors, it is your responsibility to verify your work and to make backup copies, and Lotus will not be responsible for your failure to do so.
page 68 PalmPilot Professional Handbook Index A Activating Mail 6 Address mail message 11 B Blind Carbon Copy 13 defining 14 C Call Waiting disabling 39 Calling Card use in phone settings 40 Confirm D.
Index page 69 H Header Information 8 High Priority message filter 28 HotSync filtering options 24 options 23 I Idle Timeout 46 Inbox 20 Internet Gateway 5 IP Address 42 automatic setting 45 L Local Ho.
page 70 PalmPilot Professional Handbook Messages 7 address lookup 11 bcc 13 confirm delivery 13 confirm read 13 confirmations 16 creating 9 deleting 32 draft 18 editing unsent 17 filing 19 font size 8.
Index page 71 Priority 13 setting 14 Profile 3 Purge deleted messages 34 R Remote HotSync 24 S Secondary DNS 44 Selecting application for mail 3 Sending Messages 17 Service selecting for network 36 Se.
An important point after buying a device 3Com PalmPilot (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought 3Com PalmPilot yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data 3Com PalmPilot - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, 3Com PalmPilot you will learn all the available features of the product, as well as information on its operation. The information that you get 3Com PalmPilot will certainly help you make a decision on the purchase.
If you already are a holder of 3Com PalmPilot, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime 3Com PalmPilot.
However, one of the most important roles played by the user manual is to help in solving problems with 3Com PalmPilot. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device 3Com PalmPilot along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
