Instruction/ maintenance manual of the product SPA-841 Sipura Technology
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© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 1 Sipura Technology, Inc. SPA-841 IP Telephone User Guide January 2005 v1.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 2 Disclaimer – Please Read: This document contains i mplementation examples and techniqu es using Sipura Technology, Inc.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 3 THE SIPURA IP TELEPHON E – MODEL: SPA-841 ......................................................................................6 The Sipura SPA-841 IP Telephone for Host ed VoIP and IP PBX Applications .
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 4 Answered Calls ................................................................................................................. .........................30 Missed Calls.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 5 13 Restart ..................................................................................................................... .................................62 14 Factor y Reset .
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 6 The Sipura IP Telephone – Model: SPA-841 This section of the User Guide provides some general information regar ding the SPA-841, its use, warranty, configuration and physical com ponents of the product.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 7 • Caller-ID Name and Num ber • Multiple Ring Tones with Selectable Rin g Tone per Extension • Distinctive Ringing Based on Calli ng and Called* Number • User Downloadable Ring Tone s (2 ) • Ring Tone Formation and Do wnload Tool (Free from Sipura.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 8 Network and Service Configura tion Settings The service provider or network ad ministrator who su pplied this u nit may have pro vided pre-configuration of the network and service settings.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 9 Handset and Cord On the left hand side of the phone, insert the RJ-7 con nector on one end of the ha ndset cord into the RJ-7 socket on the phone base unit.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 10 Headset Connection (Op tional) On the right side of the phone, there is a port where you may plug in a headset. The SPA-841 IP phone works with a 2.5MM headset connector.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 11 Using the Sipura SPA-841 IP Telephone This section reviews how to use the telephon e to make phone calls.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 12 Turning on the Phone This section assumes that the Ethernet, the AC adapt or and handset is connected to the base of the phone. It also assumes the factory setting for the phone’s co nfigu rable parameters and that the other network elements i.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 13 Making Calls There are several ways to make a call from the IP Telephone expla ined in the fol lowing section: Manual Dialing To place a call, pick up the handset. The menu will di spla y “Enter Number”.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 14 From Redial List Calls can be placed directl y from the phone’ s redial list. The redial list is a list of calls originated from the phone. To place a call from the Redial List, pre ss t he “redial” button, which is the left soft key button.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 15 From Directory Calls can be placed directly from the phone’ s directory. Configuring and using the SPA-841 directory functionality is provided in the menu of options enabl ed by pressing the “ i ” button.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 16 Speed Dialing Numbers can be dialed using the pho ne’s speed dial f unctionality. Configurin g and using the Speed Dialing functionality is provided in the m enu of options enabled by pressi ng the “ i ” button.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 17 Use of Handset, Headset & Speakerphone This section explains the physical optio ns u sed to ma ke and answer a call, i.e. using the handset, head set or speakerphone.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 18 Changing Between Handset, Headset & Speakerphone During a Call Any of the audio devices (Handset, Headset and Spea kerphone ), can be u sed during a call but only one of the audio devices can be used at a time.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 19 Receiving Calls, Supporting Multiple Calls and Multip le Lines and Using Hold, Conference, Trans fer The IP telephone provides advanced call ing functio nality. For example, it can support multiple calls o n a single line.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 20 3 Way Conference To initiate a conference, press the “conf” button while in a conversation. The user can access the “ conf ” button by pressing the “ > ” button duri ng a call.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 21 Menu Options Enabled by Pressing the “ i ” Button The SPA-841 IP telephone offers se veral configurable parameters chosen from the menu options. The menu options are shown by pressing the “ i ” button o n the phon e.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 22 1 Directory The directory stores the list of the phone numbe rs and names. To enter and save phone numbe rs and names into the phone memory use the proce ss explained below.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 23 After pressing the “ add ” button, the menu will show the " Name, Number, and Ring Default " with the cursor flashing in the first c haracter of the Name area.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 24 Entering Directory Names, Numbers and Ring Default After pressing “ add ”, the user will be prompted to enter a “ Name ” and the curser will be flashi ng next to the Name field.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 25 An example: To enter the name " Jane " Press " i ", press " 1 ", press " Add " and the screen shows the “ Nam e, Num ber, Ring De fault ” screen with the cursor flashing in the name area.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 26 2 Speed Dial Speed Dial allows a single numbe red button (i.e. "2") to be pressed and the ph one will automatically dial that person's telephone, IP address, or URL as stored in the phone dire ctory.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 27 More on Entering Numbers & Letters As described above, after pressing “edit”, the menu will display “ Enter Speed Dial Number 1 ” and the curser will flash below it.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 28 3 Call History The Call History option prov ides 3 list s of calls – Redi al List, Answered Calls and Missed Call s. To acce ss the Call History, press the “ i ” button and the pre ss “ 3 ”.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 29 Redial List Shortcut (“ i ”, “ 3 ”, “ 1 ”) To access the Redial List, please use the method describ ed above. The shortcut is “ i ”, “ 3 ”, “ 1 ”.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 30 Answered Calls Shortcut (“ i ”, “ 3 ”, “ 2 ”) To access the Answered Call List, please u se t he method described above. The shortcut is “ i ”, “ 3 ”, “ 2 ”.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 31 Missed Calls Shortcut (“ i ”, “ 3 ”, “ 3 ”) To access the Missed Calls List, please use t he meth od de scribed above. The shortcut is “ i ”, “ 3 ”, “ 3 ”.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 32 4 Ring Tone (shortcut “ i ”, “ 4 ”, “ select ” ex tension, “ change ”, “ select ” ring tone) This option allows the user to select a different ring tone for each ex tension that the phone supports.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 33 When the Ring Tone option is sele cted, the ring ton e used for each extension will be displayed. To change a Ring tone, either enter the nu mber in front of the extensi on i.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 34 5 Preferences This option allows you to set the preferences on the p hone in cluding: 1 Block Caller ID 2 Block A.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 35 1 Block Caller ID (Shortcut: " i ", " 5 ", " edit ", " y/n ", " ok ") When “ Block Caller ID ” is enabled, the calling number will not appear to the called party, i.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 36 2 Block Anonymous Call (Shortcut: " i ", " 5 ", "select", " 2 ", " e.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 37 3 Do Not Disturb (Shortcut: " i ", " 5 ", " 3 ", " edit ", " y/n &qu.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 38 4 Secure Call (Shortcut: " i ", " 5 ", " 4 ", " edit ", " y/n ".
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 39 5 Dial Assistance (Shortcut: " i ", " 5 ", " 5 ", " edit ", " y/ n &.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 40 6 Preferred Audio Device (Shortcut: " i ", " 5 ", " 6 ", " edit ", ".
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 41 6 Call Forward There are four call forwarding options: Forward all of the calls, Forward the calls when the lin e is bu sy, Forward when there is no answer, or Fo rwa rd when there is no answer after a time delay.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 42 1 CFWD All Number – Th is option forwards all calls to a specified number.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 43 2 CFWD Busy Number – This option forwards calls to another nu mber when the phone is busy.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 44 3 CFWD No Ans Number – This option forwards calls to another n umber if there's no answer.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 45 4 CFWD No Ans Delay – This option forwards calls if ther e is no answer after a time delay.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 46 7 Time/Date (Shortcut: " i ", " 7 " ,” DATE ”, " TIME ", " OFFSET ", .
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 47 8 Voice Mail (Shortcut: " i "," 8 ", “ VOICEMAIL NUMBER ", " save ") To set .
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 48 9 Network To view the parameters in the Network, first press the “ i ” button and then pres s " 9 " – or scroll down until “ Net work " is highlighted and then press the " select " button.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 49 1 DCHP (Shortcut: " i ", " 9 ", " edit ", " y/n ", " ok ") To s.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 50 respectively. Press “ save ” or “ cancel ”, the current Domain will be used and the display returns to the Network menu. The Domain Name will change d epending upon the Ethernet net work u sed.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 51 8 Non DHCP IP Address (Shortcut: " i ", " 9 ", “ 8 ”, " IP ADDRESS ”, “ ok ”) .
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 52 9 Non DHCP Subnet Mask (Shortcut: " i ", " 9 ", “ 9 ”, " SubNet Mask ”, “ ok ”.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 53 11 Non DHCP DNS 1 (Shortcut: " i ", " 9 ", “ 11 ”, " IP ADDRESS ”, “ ok ”) To .
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 54 10 Product Info To view the parameters in the Product Info , first press the “ i ” button and then press “ 10 “ – or scroll down until Product Info is highlighted and then press the " select ".
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 55 Product Name (Shortcut: " i ", " 10 ", " select ") To view the Product Name, please.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 56 Software Version (Shortcut: " i ", " 10 ", “ 3 ”, " select ") To view the Softw.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 57 MAC Address (Shortcut: " i ", " 10 ", “ 5 ”, " select ") To view the MAC Addres.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 58 11 Status To view the status of the phone and ex tension parameters, first pre ss the “ i ” button and then press “ 11 ” – or scroll down until “ Status ” is highlighted and then press the " select " button.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 59 Phone (Shortcut: " i ", " 11 ", " select ") To view the parameters under the phon e option, pre ss the “ i ” button and then “ 11 ” – or scroll down to “ Status ” and press the “ sel ect ” button.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 60 Ext 1, 2,3,4 (Shortcut: " i ", " 11 ", “ 2 ” or “ 3 ” or “ 4 ” o r “ 5 ” &quo.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 61 Line 1, 2,3,4 (Shortcut: " i ", " 11 ", “ 6 ” or “ 7 ” or “ 8 ” o r “ 9 ” &qu.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 62 12 Reboot (Shortcut: " i ", " 12 ", “ ok ”) This option allows the user to reboot th e phone.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 63 14 Factory Reset (Shortcut: " i ", "14", “ok”) This option allows the user to reset the parameters to the factory settings.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 64 15 Set Password (Shortcut: " i ", " 15 ", “ PASSWORD ”, “ ok ”) This option allows the user to set a password to prot ect the phone from unauthorized u se.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 65 Troubleshooting Phone does not “turn on” or “boot u p”. If the phone does not turn-on or boot- up, please exe c ute the following steps Step 1 - Check all the connection s into the pho ne (5 Volt Power supply, RJ 45 Ethernet connection, and Handset cord.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 66 Calls with Poor Voice Quality. The source of this issue o ften is one of two sources: • The phone or call controlle r may have b e configured improperly. • The transport network ha s performance issues.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 67 Acronyms A/D Analog To Digital Converter ANC Anonymous Call B2BUA Back to Back User Agent Bool Boolean Values.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 68 PCB Printed Circuit Board PR Polarity Reversal PS Provisioning Server PSQM Perceptual Speech Quality Measurem en .
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 69 • Carrier’s Carrier: Compani es that build fiber optic and microwave networks primarily selling to resellers and carriers. Th eir main focus is on the wholesale and not the retail market.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 70 • SS7 (System Signaling Number 7): Technology used by large carriers to increase the reliabilit y and speed of transmission betwee n switches.
© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 71.
An important point after buying a device Sipura Technology SPA-841 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Sipura Technology SPA-841 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Sipura Technology SPA-841 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Sipura Technology SPA-841 you will learn all the available features of the product, as well as information on its operation. The information that you get Sipura Technology SPA-841 will certainly help you make a decision on the purchase.
If you already are a holder of Sipura Technology SPA-841, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Sipura Technology SPA-841.
However, one of the most important roles played by the user manual is to help in solving problems with Sipura Technology SPA-841. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Sipura Technology SPA-841 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
