Instruction/ maintenance manual of the product 595U Sierra Wireless
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Sprint Mobile Br oadband USB Modem by Sierr a Wir eless AirC ard ® 595U w w w . s p r i n t . c o m © 2007 Sprint Nextel. All rights reserved. SPR I NT and other trademark s are tr ademark s of Sprint Nextel.
T a b l e o f C o n t e n t s Wel com e t o S pri nt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Int rod uct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Se ctio n 3 : U sin g th e U SB Mod em o n a Wi ndow s C omp uter . . . . . . . . . . . . . . . . . . . . .29 3A. Your USB Modem: The Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Spr int Conn ect ion Man age r .
3E. Frequently Asked Questions (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Wha t i s S pri nt C onn ect ion Ma nage r? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 If the co nne ctio n i s “ alw ays on, ” a m I alw ays be ing bil led ? .
3F. Troubleshooting Tips (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Pro ble ms, Ca use s, a nd Sol uti ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 GO But ton Is Una vai lab le .
5B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Reg ula tor y N otic es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
i W elc om e to S pr in t W e ar e committed to bringing y ou the best wireless technology av ailable, and we built our network right from the start, so no matter where you are on the network, all your services will work the same.
ii In tr od uct ion This User’ s Guide introduces you to Sprin t service and all the f eatures of your new wireless Sprin t Mobile Broadband USB modem.
Section 1 Basics of Y our USB Modem.
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Section 1A: Introducing the Sprint Mobile Broadband USB Modem 3 S e c t i o n 1 A I n t r o d u c i n g t h e S p r i n t M o b i l e B r o a d b a n d U S B M o d e m I n T h is S e ct i o n l Y o u .
4 Section 1A: Introducing the Sprint Mobile Broadband USB Modem Y o u r S p r i n t M o b i l e B r o a d b a n d U S B M o d e m The Sierr a Wir eless AirCard® 595U USB modem is a dual-band wir eless USB modem. It enhances the functionality of your mobile or deskto p computing devices by adding wir eless data.
Section 1A: Introducing the Sprint Mobile Broadband USB Modem 5 CDMA technology provides a v ariety of connectivity fea tures , depending on your Sprint acc ount (actual speed depends on the netw ork conditions ): v 1xEV-DO Re v . A (Sprint P ower V ision SM ) sup por ts Internet connections with data ra tes up to 3.
6 Section 1A: Introducing the Sprint Mobile Broadband USB Modem P a c k a g e C o n t e n t s Y our Sprint Mobile Broadband USB modem package c ontains the f ollowing componen ts: v Sprint Mobile Br o.
Section 1A: Introducing the Sprint Mobile Broadband USB Modem 7 v Do not handle or oper ate the USB modem while driving or oper ating a v ehicle. Doing so may distr act you fr om properly oper ating the v ehicle. In some states and pro vinces, oper ating c ommunication devices while in c ontr ol of a vehicle is a criminal of fense.
8 Section 1B: Getting Started With Your USB Modem S e c t i o n 1 B G e t t i n g S t a rt e d W i t h Y o u r U S B M o d e m I n T h is S e ct i o n l G e t ti ng St ar t e d l S y s t em R e q u i .
Section 1B: Getting Started With Your USB Modem 9 G e t t i n g S t a rt e d Befor e you begin using y our USB modem, yo u must: 1 . Check tha t y our c omputer has the system r equirements listed below (“S ystem R equirements”).
10 Section 1B: Getting Started With Your USB Modem T o install and run the USB modem and acc ompanying Sprint C onnection Manager sof twar e on a Windows c omputer , you w ill need the minimum system resour ces shown in the following table.
Section 1B: Getting Started With Your USB Modem 11 I f y o u a r e r u n n i n g W i n d o w s 2 0 0 0 w i t h N e t s c a p e C o m m u n i c a t o r Ensure y our version of Netscape C ommunicator is 4.7 or higher . T o verify that y our version supports 128-bit encryption: 1 .
12 Section 1C: Getting Help S e c t i o n 1 C G e t t i n g H e l p I n T h is S e ct i o n l V is it in g th e Sp r i n t W eb S it e l C on ta ct i n g S pr in t Cu s to me r S er v i c e l T r ou b.
Section 1C: Getting Help 13 V i s i t i n g t h e S p r i n t W e b S i t e Stop by w w w . s p r i n t. c o m and log on to get up-to-date inf ormation on Sprint services, options , and more. Y ou can also: v R eview cov erage m aps. v Access your acc ount inf ormation.
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Installing the USB Modem on a W indow s C omputer Section 2.
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Section 2A: Installing the Software on a Windows Computer 17 S e c t i o n 2 A I n s t a l l i n g t h e S o f t w a r e o n a W i n d o w s C o m p u t e r I n T h is S e ct i o n G e t ti ng S ta rt e d This section explains how to install y our Sprint C onnection Manager softw are on a Window s computer .
18 Section 2A: Installing the Software on a Windows Computer G e t t i n g S t a rt e d Befor e you can use y our USB modem, y ou must first install the USB modem’ s sof twar e and configure the USB modem f or y our computer .
Section 2A: Installing the Software on a Windows Computer 19 n Use the def ault settings for the Destina tion F older unless you ha ve special requir ements and an adv anced understanding of computer c onfigura tion. (The Destination F older dictates where the sof twar e is installed.
20 Section 2A: Installing the Software on a Windows Computer Window s detects the USB modem and installs the drivers f or it . This ma y take a fe w minutes.
Section 2B: Inserting and Removing the USB Modem 21 S e c t i o n 2 B I n s e rt i n g a n d R e m o v i n g t h e U S B M o d e m I n T h is S e ct i o n l I n s e rt i n g th e US B Mo de m l R em o vi ng t he U SB M od em This section describes how to properly insert the USB modem and remov e it from your c omputer .
22 Section 2B: Inserting and Removing the USB Modem I n s e rt i n g t h e U S B M o d e m T o inser t the USB modem into a notebook or desktop c omputer: © Holding the USB modem by its sides , inser t it in to the USB slot of your computer .
Section 2C: Setting Up Service (Windows) 23 S e c t i o n 2 C S e t t i n g U p S e r v i c e ( W i n d o w s ) I n T h is S e ct i o n l A ct iv at in g an d Us in g Sp ri nt S er v i c e l P r e a c.
24 Section 2C: Setting Up Service (Windows) A ct i v a t i n g a n d U s i n g S p r i n t S e rv i c e Befor e using your US B modem, you must hav e a Sprint wir eless network accoun t set up. The pr ocess of setting up an accoun t is called activa tion.
Section 2C: Setting Up Service (Windows) 25 N o n - p r e a c t i v a t e d U S B M o d e m : O n e T o u c h A c t i v a t i o n If the “ One T ouch Activa tion” window has been display ed, click Y e s to indica te tha t you’ d like to ha ve the networ k autoprogr am your USB modem.
26 Section 2C: Setting Up Service (Windows) When you c all Sprint, Sprint Customer Service will help y ou select your service plan and guide y ou through the activa tion pr ocess.
Section 2C: Setting Up Service (Windows) 27 6 . Click F in is h to close the Activ ation W izard. 7 . W ait a f ew moments for the USB modem to automatically reset. Depending on your c onfigur ation, an IO T A session ma y automatically start . (See “Data Prov isioning [IO T A]” on page 27.
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Using the USB Modem on a W indow s C omputer Section 3.
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Section 3A: Your USB Modem: The Basics 31 S e c t i o n 3 A Y o u r U S B M o d e m : T h e B a s i c s I n T h is S e ct i o n l S p r i n t C on ne ct i o n M an a g e r l S t a rt i n g S p r in t .
32 Section 3A: Your USB Modem: The Basics S p r i n t C o n n e c t i o n M a n a g e r Sprint C onnection Manager is the application tha t allows y ou to manage and monitor , on your W indow s computer , the high-speed Sprint P ower Vision (1xEV-DO ) and Sprint V ision (1X) connection to the Sprint network.
Section 3A: Your USB Modem: The Basics 33 S t a rt i n g S p r i n t C o n n e ct i o n M a n a g e r A u t o m a t i c a l l y T o s e t S p r i n t C o n n e ct i o n M a n a g e r t o s t a rt a u .
34 Section 3A: Your USB Modem: The Basics M o b i l e B r o a d ba n d W in d o w The text and ic ons in the M o b il e Br o a d b an d window indica te the connection state (page 38), and, when disc onnected, whether the USB modem is locked or unlock ed (page 55).
Section 3A: Your USB Modem: The Basics 35 G P S R e ce i v e r W i n d o w 1xEV -DO R ev . 0 tr ansmit / receiv e icon: a da ta connection is active. The up arrow is anima ted (for e xample: ) when data is being tra nsmitted to the network. The down arrow is anima ted (for e xample: ) when data is being receiv ed from the network.
36 Section 3A: Your USB Modem: The Basics The te xt and ic ons in the G P S R e c e i v er window indicate the f ollowing (described in the table that f ollows ): v GPS sta tus v GPS /Privacy sta tus .
Section 3A: Your USB Modem: The Basics 37 C o mm o n i t e m s Sprint C onnection Manager may displa y , depending on the settings of y our USB modem, the f ollowing buttons and text: v M e n u or the button — Displays the Sprint C onnection Manager menu (page 61).
38 Section 3A: Your USB Modem: The Basics v G O ( G P S R e c e i v er window) — Star ts the NMEA output (page 91). v S t o p ( G P S R e c e i v e r window) — Ends the NME A output .
Section 3A: Your USB Modem: The Basics 39 I n i t i a l i z i n g Sprint C onnection Manager is attempting to establish c ommunication with the USB modem. S e a r c hi n g f o r se rv i c e. . . Sprint C onnection Manager is determining whether 1X or 1xEV -DO service is av ailable.
40 Section 3A: Your USB Modem: The Basics T o end the connection, click S t op . C o nn e c t e d t o ND I S This message applies only if E n a b l e Ne tw o r k A da pt er ( ND I S ) (page 69) has been selected. For a description, see “ Connected” ( above).
Section 3A: Your USB Modem: The Basics 41 G P S S t a t u s ( G P S R e c e i v e r W i n d o w ) The G P S R ec ei v e r window displays the GP S status: v OFF v V alidating v Searching v Acquired O F F GPS is not a v ailable or is turned off . T o use GPS: 1 .
42 Section 3A: Your USB Modem: The Basics NMEA output is being g enerated. (F or informa tion on NMEA, see “What is NMEA?” on page 90.) S y s t e m T r a y C o n n e c t i o n S t a t e s Sprint C onnection Manager has an associated ic on ( ) tha t appears in the system tr ay .
Section 3A: Your USB Modem: The Basics 43 D e t e r m i n i n g t h e T y p e o f C o v e r a g e The T oolTip ov er the signal strength indica tor ( ) indicates the type of cov erag e you ha ve (f or.
44 Section 3A: Your USB Modem: The Basics T o use Sprint Loca tion Services: 1 . Ensure tha t, in the settings for Sprint Loca tion Services (page 71), you ha ve selected E n ab le L o c a t i on S er.
Section 3A: Your USB Modem: The Basics 45 3 . F rom the L ocation & Search window , enter or select the type of item y ou wan t to find. If you’v e previously enter ed s earch items, a drop-down list displa ys the last five items you’ve en tered.
46 Section 3A: Your USB Modem: The Basics When the USB modem is power ed off , the menu option switches to P ow e r O n M o d e m , the Mo bi le Br o a d ba nd window displays the message “Device powered of f ,” and the GP S R e c e i v er window displays “ OFF .
Section 3A: Your USB Modem: The Basics 47 M o b i l e B r o a d b a n d W i n d o w C ompact view: Expanded view: When expanded, the M ob il e Br o a db an d window also displays the amount of data transf erred during the current c onnection, and (only when disconnected) the lock state of the USB modem (lock ed or unlocked ).
48 Section 3A: Your USB Modem: The Basics G P S R e c e i v e r W i n d o w C ompact view: E xpanded view: When expanded, the G P S R e c e i v e r window displa ys location inf ormation (described in the table on page 36.
Section 3A: Your USB Modem: The Basics 49 M i n i m i z i n g S p r i n t C o n ne c t i o n M a na g e r T o s a v e s p a c e o n y o u r s cr ee n f o r o t h e r p r o g r a m s , y o u c a n m i n i m i z e S p r i n t C on n e ct i o n M a n a g e r : © Click (in the upper right corner of Sprint C onnection Manager).
50 Section 3A: Your USB Modem: The Basics Sprint C onnection Manager closes, and the Sprin t Conne c tion Manag er icons disappear fr om the system tra y .
Section 3A: Your USB Modem: The Basics 51 The connection is “ active” when data tr ansmission is occurring. If data transm ission stops for a period of time ( determined by the network), the connection becomes “dorman t . ” When y ou resume da ta traf fic, the connection becomes activ e.
52 Section 3A: Your USB Modem: The Basics v T urn off the w arning message for this da ta session only (“Do not ask again during this data session. ”). v Con tinue with the da ta connection (“R oam ”), in which case y ou may be subject to roaming r ates.
Section 3A: Your USB Modem: The Basics 53 The changes are applied t he next time y ou launch a connection. V i e w i n g t h e A m o u n t o f D a t a T r a n s f e r r e d T o v i e w t h e n u m b e.
54 Section 3A: Your USB Modem: The Basics E n d i n g a C o n n e c t i o n T o e n d a c o n n e c t i o n : © In the M o b i l e Br o a db an d w indow, click St op .
Section 3A: Your USB Modem: The Basics 55 D i s p l a y i n g Y o u r P h o n e N u m b e r Y ou can view your phone number in the De vice Info & Diagnostics window ( M e n u > D e v i ce I nf o & D ia gn os ti cs ).
56 Section 3A: Your USB Modem: The Basics W h e n t h e U S B M o d e m I s L o c k e d When the USB modem is lock ed, you can: v Unlock the USB modem (page 57). v P ower off the USB modem (pag e 45). When the USB modem is lock ed, you cannot: v Make da ta connections (the G O button is unav ailable).
Section 3A: Your USB Modem: The Basics 57 L o c k i ng u po n S p r i n t C o nn e c t i on M a n a g e r S t a rt u p T o s e t t h e U S B m o d e m t o l o c k a s s o o n a s S p r i n t C on n e ct i o n M a na g er st a r t s u p : 1 . End any activ e connection.
58 Section 3A: Your USB Modem: The Basics C h a n g i n g t h e L o ck C od e T o c h a n g e t h e l o c k c o d e : 1 . In the Sprint Mobile Br oadband settings window (page 68), click U s e r L o c k Ch an g e . The Change User L ock Code window is displa y ed: 2 .
Section 3A: Your USB Modem: The Basics 59 U n i n s t a l l i n g t h e S p r i n t C o n n e ct i o n M a n a g e r S o f t w a r e T o remove the Sprint C onnection Manager softw are fr om your c omputer , use the Add/R emove Progr ams utility built into your Windows o pera ting system.
60 Section 3B: Menu Options S e c t i o n 3 B M e n u O p t i o n s I n T h is S e ct i o n l S p r i n t C on ne ct i o n M a na g e r M en u l S y s t em T r a y M en u This chapter describes each m.
Section 3B: Menu Options 61 S p r i n t C o n n e c t i o n M a n a g e r M e n u Clicking M e n u or the button, located in the uppe r left c orner of Sprint C onnection Manager, displa ys the Sprint Conne c tion Manager menu.
62 Section 3B: Menu Options A l e rt L o g V iew a rec ord of all alerts (for e xample, connection errors ) that ha ve been r eceived while establishing and main taining connections.
Section 3B: Menu Options 63 S y s t e m T r a y M e n u When you right -click the system tra y icon ( ), a shor tcut menu is displa yed: The f ollowing table describes the menu options: M e n u It em .
64 Section 3C: Changing Sprint Connection Manager Settings S e c t i o n 3 C C h a n g i n g S p r i n t C o n n e c t i o n M a n a g e r S e t t i n g s I n T h is S e ct i o n l S e t t i ng s Wi n.
Section 3C: Changing Sprint Connection Manager Settings 65 S e t t i n g s W i n d o w Fr om the Settings window , you can specify the settings f or Sprint C onnection Manager. 1 . In Sprint C onnection Manager, click M e n u . 2 . Select S e tt in gs .
66 Section 3C: Changing Sprint Connection Manager Settings G e n e r a l S e t t i n g s From the Gener al option in the Settings window , you can specify settings that af fect the gener al behavior of Sprin t Connection Manager.
Section 3C: Changing Sprint Connection Manager Settings 67 The f ollowing table describes the options: M e n u It em D e s c ri pt io n P l a y s o u nd e f f ec t s Play a clicking sound whe never an action is made in Sprint C onnection Manager.
68 Section 3C: Changing Sprint Connection Manager Settings S p r i n t M o b i l e B r o a d b a n d S e t t i n g s From the Sprint Mobile Broadban d option in the Set tings window , y ou c an change the behavior of y our Sprint P ower V ision or Sprint V ision connection.
Section 3C: Changing Sprint Connection Manager Settings 69 The f ollowing table describes the options: M e n u It em D e s c ri pt io n A l w a y s s ho w W e l c om e S c r e e n s Display a welc ome scr een upon a successful connection to the network.
70 Section 3C: Changing Sprint Connection Manager Settings N e t w o r k M o de : 1 X O n l y Attempt only a Sprin t Vision (1X) c onnection (even when y ou hav e Sprint P ower V ision [1xEV -D O] c over age, which pr ovides fa ster data tr ansmission speeds).
Section 3C: Changing Sprint Connection Manager Settings 71 S p r i n t L o c a t i o n S e r v i c e s S e t t i n g s From the Sprin t Location Ser vices option in the Settings window , you can change the behavior of Sprin t Location Services. (F or more inf ormation on Sprin t Location Services, see page 43.
72 Section 3C: Changing Sprint Connection Manager Settings The f ollowing table describes the options: M e n u It em D e s c ri pt io n E n a bl e L o c a t i o n S e rv ic es T urn on suppor t (by your USB modem) f or Sprint L ocation Services.
Section 3C: Changing Sprint Connection Manager Settings 73 T es t G P S V erify that y our USB modem is able to obtain data f or Sprint Loca tion Services: 1 . Ensure tha t N et w o r k Mo de (from the Sprint Mobile Broadband Settings window ; page 68) is set to A u t o m a t i c or 1 X O nl y .
74 Section 3D: Tools S e c t i o n 3 D T o o l s I n T h is S e ct i o n l V ie wi ng t he C o n n e ct io n Hi st or y l V ie wi ng A le rt s l R un ni ng D ia gn os ti cs l U p d a t i ng t he S of .
Section 3D: Tools 75 V i e w i n g t h e C o n n e c t i o n H i s t o r y C onnection History displays a rec ord of conne c tions established using y our USB modem. Y ou can sort recor ds by connection name to easily distinguish between personal and business usage.
76 Section 3D: Tools T o c o p y o n e o r m o r e e n tr i e s : 1 . Select the entries. ( Click a single entry , or hold down CTRL or SH IFT and click to select multiple entries; to select all entries , select E di t > Se le ct A l l .) 2 . Select E d i t > C op y .
Section 3D: Tools 77 T o e x p o rt t h e e n t r i es t o a t e x t f i l e : 1 . Select F i l e > E x p o rt . 2 . Specify a file name and path. 3 .
78 Section 3D: Tools The tests automatical ly star t when the window opens. Fr om the Device Inf o & Diagnostics window , you can view system information (page 79) and sa ve the system inf ormation to an R TF (Rich T ext F ormat) file.
Section 3D: Tools 79 D i s p l a y i ng S y s t e m I nf o r m a t i on The S ystem Informa tion window displays : v S y s t em P a r am et er s: Information about y our computer har dwar e and softw are. v I n s ta ll ed F i l es : Files r elated to Sprin t Connection Manager.
80 Section 3D: Tools A b o u t S p r i n t M o b i l e B r o a d b a n d The About Sprint Mobile Br oadband window displays inf ormation about the Sprint C onnection Manager softw are. T o d i s p l a y t h i s w i n d ow : © In Sprint C onnection Manager, click M e n u and then selec t A bo ut S pr in t M o bi le B r oa db a n d .
Section 3E: Frequently Asked Questions (Windows) 81 S e c t i o n 3 E F r e q u e n t l y A s k e d Q u e s t i o n s ( W i n d o w s ) I n T h is S e ct i o n l W h a t i s S pr in t C on ne ct i o n.
82 Section 3E: Frequently Asked Questions (Windows) l W h a t G P S mo de o pt io ns a r e su p po rt e d ? l W h a t i s GP S B as ic ? l W h a t i s G P S P re m iu m? l W h a t is t he d if f e r e.
Section 3E: Frequently Asked Questions (Windows) 83 W h a t i s S p r i n t C o n n e ct i o n M a n a g e r ? Sprint C onnection Manager is sof tware tha t lets you c onnect to the Sprint Pow er V ision or Sprint V ision network.
84 Section 3E: Frequently Asked Questions (Windows) H o w c a n I o p t i m i z e m y s e t t i n g s t o a c h i e v e t h e f a s t e s t s p e e d s a n d c o n s e r v e d a t a w h e n a c c e s .
Section 3E: Frequently Asked Questions (Windows) 85 W h a t i s G P S ? GPS stands f or Global Positioning S ystem, which is a system that uses a series of 24 geosynchr onous satellites to pro vide location da ta. GPS sa tellites transmit signals to equipment on the ground.
86 Section 3E: Frequently Asked Questions (Windows) H o w d o I u s e t h e e n h a n c e d L o c a l S e a r c h f e a t u r e ? When running Sprint C onnection Manager, select Me nu > L o ca t i o n & S ea r c h S e rv ic es . Some predefined, most frequently used queries are listed.
Section 3E: Frequently Asked Questions (Windows) 87 H o w d o I e n a b l e / d i s a b l e G P S ? By def ault, Sprint Loca tion Services are disabled. T o enable Sprint Loca tion Services: 1 . In the Sprint L ocation Services settings window , select E n a bl e L oc a t i on S er v i c e s .
88 Section 3E: Frequently Asked Questions (Windows) L o c a t i o n - B a s e d S e rv i c e s l i m i t a t i o n s T o acquire a location f ix, you must be c onnected to the Sprint network, (subject to change) not r oaming , and, for the initial fix, in 1X c ov erage.
Section 3E: Frequently Asked Questions (Windows) 89 See also “What is NME A?” on page 90 and “What is the dif feren ce between GPS Basic and GPS Pr emium?” on page 89. W h a t i s G P S P r e m i u m ? GPS Pr emium support s GP S outdoors (as does GP S Basic) and additionally indoors (where no GP S satellites ar e av ailable).
90 Section 3E: Frequently Asked Questions (Windows) W h a t i s N M E A ? NMEA stands f or “National Marine Electronics Association. ” NMEA 0183 is a standar d protoc ol used by GPS devices to send and r eceive da ta. NMEA output is c omposed of v arious strings.
Section 3E: Frequently Asked Questions (Windows) 91 H o w d o I s t a rt a n d s t o p N M E A ? T o s t a r t NM E A o u t p u t : 1 . Click G O in the G P S R ec ei v e r window (page 35).
92 Section 3F: Troubleshooting Tips (Windows) S e c t i o n 3 F T r o u b l e s h o o t i n g T i p s ( W i n d o w s ) I n T h is S e ct i o n l P r o b l e m s , C a u s e s , a n d So lu ti on s l .
Section 3F: Troubleshooting Tips (Windows) 93 P r o b l e m s , C a u s e s , a n d S o l u t i o n s When properly installed, the Sprin t Mobile Broadband USB modem i s a highly reliable pr oduct .
94 Section 3F: Troubleshooting Tips (Windows) G O B u t t o n I s U n a v a i l a b l e Ensure the USB modem is properly inserted, not locked (page 56), and not powered of f (page 40) .
Section 3F: Troubleshooting Tips (Windows) 95 C a n n o t C o n n e c t t o t h e N e t w o r k If you’ re having problems c onnecting , or there’ s no Sprint Pow er Vision (1x -EVDO) co ver age in your ar ea, set N e tw o r k M od e to 1 X O n l y and try to establish a connection.
96 Section 3F: Troubleshooting Tips (Windows) S p r i n t L o c a t i o n S e rv i c e s A r e n ’ t W o r k i n g o r D o n ’ t S e e m t o B e A v a i l a b l e If Sprint L ocation Services aren.
Section 3F: Troubleshooting Tips (Windows) 97 C o u l d N o t P r e p a r e D a t a S e rv i c e s See “Unable to Prepar e Data Services” (page 97). U n a b l e t o P r e p a r e D a t a S e rv i c e s The USB modem was unable to access the IO T A server to obtain data acc ount par ameters for you.
98.
Installing and Using the USB Modem on a Mac Section 4.
100.
Section 4A: Installing and Using the Software on a Mac Computer 101 S e c t i o n 4 A I n s t a l l i n g a n d U s i n g t h e S o f t w a r e o n a M a c C o m p u t e r I n T h is S e ct i o n l G .
102 Section 4A: Installing and Using the Software on a Mac Computer G e t t i n g S t a rt e d Befor e you can use y our USB modem, y ou must first install the USB modem’ s sof twar e and configure the USB modem f or y our computer .
Section 4A: Installing and Using the Software on a Mac Computer 103 I n s t a l l i n g t h e S o f t w a r e o n a M a c T o in s t a l l th e W a t ch er L it e so f t w a re o n y o u r M a c c o m p u te r: 1 . If y our USB modem has not yet been activ ated, ensur e you are in the network co ver age area (not roaming).
104 Section 4A: Installing and Using the Software on a Mac Computer 7 . In the “Select a Destination ” window , choose a destination v olume. A gr een vertical arrow indica tes which volume(s ) y ou can install the sof tware on to .
Section 4A: Installing and Using the Software on a Mac Computer 105 1 2 . Click R es ta rt . 1 3 . Af ter y our computer re star ts , run W atcher Lite: in Finder , choose G o > A p p l ic a t i o ns > S ie rr a W i r e l es s W a t c he r .
106 Section 4A: Installing and Using the Software on a Mac Computer 4 . Slide the lev er on the bottom of the USB modem in the dir ect ion indica ted by the triangle to r elease the USB modem’ s USB connector . 5 . Adjust the USB co nnector to the desired angle.
Section 4A: Installing and Using the Software on a Mac Computer 107 7 . If the New P or t Detected window appears , click C on ti nu e . 8 . If the Authentic ate window appears, enter y our Mac user name and password, and then click O K . W atcher Lite displa ys a status message or the “De vice Not Activa ted” window .
108 Section 4A: Installing and Using the Software on a Mac Computer A c t i v a ti o n A s s i s t a n t The Activa tion Assistant will guide y ou through the activ ation pr ocess if your USB modem is not pre ac tiv ated. T o set up your accoun t, you will be c ontacting Sprint .
Section 4A: Installing and Using the Software on a Mac Computer 109 When you c all Sprint, Sprint Customer Service will help y ou select your service plan and guide you thr ough the activa tion pr ocess.
110 Section 4A: Installing and Using the Software on a Mac Computer C o n n e ct i n g t o t h e S p r i n t N e t w o r k T o c o n n e c t t o t h e S p r i n t n e t w o r k : © In W atcher Lite, click C o n n ec t .
Section 4A: Installing and Using the Software on a Mac Computer 111 M e n u O p t i o n s Fr om the E x t r as item on the Sierra W ireless W atcher m enu, you can: v Activa te your USB modem (pag e 1.
112 Section 4A: Installing and Using the Software on a Mac Computer 3 . Hold the antenna cable by the c onnector (end) part, and carefully inser t the connector part of the cable into the corr esponding connector on the USB modem. 4 . R einser t the USB modem in to your c omputer .
Section 4A: Installing and Using the Software on a Mac Computer 113 T r o u b l e s h o o t i n g T i p s ( M a c ) When properly installed, the Sprin t Mobile Broadband USB modem i s a highly reliable pr oduct .
114 Section 4A: Installing and Using the Software on a Mac Computer C a n n ot C on n e c t to t h e N e t w o r k If the connection is dropped as soon as it is established, charge the ba ttery for a t least 30 minutes if the PWR LED is re d.
Section 4A: Installing and Using the Software on a Mac Computer 115 H o w f a st i s t h e c o n n e ct i o n wi t h S p r i n t C o n n e c t i on M a n a g e r ? The Sprint Mobile Br oadband Network allows y ou to connect to the Internet at speeds of up to 3.
116.
T echnical Specifications and R egula tory Inf ormat ion Section 5.
118.
Section 5A: Technical Specifications 119 S e c t i o n 5 A T e c h n i c a l S p e c i f i c a t i o n s I n T h is S e ct i o n l L E D O pe r a ti on l R a d i o F r e q u e nc y an d El ec t r i c .
120 Section 5A: Technical Specifications L E D O p e r a t i o n Y our USB modem has two LED light s. The LEDs opera te as follow s: L E D S t a t e I n d i ca t e s D a t a Off The USB modem has no power .
Section 5A: Technical Specifications 121 R a d i o F r e q u e n c y a n d E l e ct r i c a l S p e c i f i c a t i o n s A p p r o v a l s Complian t with: IS-2000 R elease 1.
122 Section 5A: Technical Specifications S o f t w a r e S p e c i f i c a t i o n s C D M A s p e ci fi ca t i on IS-2000 R elease 0 D a t a s er v i c e IS-707A S M S (I S- 63 7) Not supported F A X.
Section 5A: Technical Specifications 123 E n v i r o n m e n t a l S p e c i f i c a t i o n s M e c h a n i c a l S p e c i f i c a t i o n s O p e r a ti ng t e m pe r a tu re -10 to +60°C S t o r .
124 Section 5B: Regulatory Information S e c t i o n 5 B R e g u l a t o r y I n f o r m a t i o n I n T h is S e ct i o n l R eg ul a t o ry N ot ic es l P a t e n t s l T r ad em a r k s l C op yr i.
Section 5B: Regulatory Information 125 R e g u l a t o r y N o t i c e s The design of the AirCar d 595U USB modem complie s with U.S . Fe deral C ommunications C ommission (FCC ) and Industry Canada .
126 Section 5B: Regulatory Information If this equipment does cause harmful interfer ence to ra dio or television r eception, which can be determined by turning the equipmen t off and on, the user is .
Section 5B: Regulatory Information 127 P a t e n t s.
128 Section 5B: Regulatory Information T r a d e m a r k s SPRI NT and other tr ademarks are trademark s of Sprint Ne xtel. AirCar d ® and “Heart of the W ireless Machine” ® are r egistered tr ademark s of Sierr a Wir eless. W atcher ® is a tr ademark of Sierra W ireless, registered in the Eur opean C ommunity .
Section 5B: Regulatory Information 129 L i m i t a t i o n o f L i a b i l i t y The inf ormation in this manual is subject to change without notice and does not repr esent a comm itment on the part of Sierra W ireless.
130.
Saf ety Inf orma tion and T erms & C onditions Section 6.
132.
Section 6A: Safety and Notices 133 S e c t i o n 6 A S a f e t y a n d N o t i c e s I n T h is S e ct i o n l I m p o rt a n t N o ti ce l S a f et y an d Ha za r d s This section describes important guidelines regarding y our Sprint Mobile Broadband USB modem.
134 Section 6A: Safety and Notices I m p o rt a n t N o t i c e Because of the natur e of wir eless communications , tr ansmission and reception of data can never be guar anteed. Data ma y be delayed, corrupted (i.e., ha ve erro rs) or be totally lost.
Section 6B: Terms and Conditions 135 S e c t i o n 6 B T e r m s a n d C o n d i t i o n s I n T h is S e ct i o n l S u b s cr ib er A g r e em en t/ G e ne r a l T er ms a nd C on d i t i o n s of S er v i c e s This section contains the terms and conditions of service for y our Sprint Mobile Broadband USB modem.
136 Section 6B: Terms and Conditions S u b s c r i b e r A g r e e m e n t G e n e r a l T e r m s a n d C o n d i t i o n s o f S e rv i c e s Please note these terms may no t be the most curr ent ve rsion. A curren t version of the terms is av ailable at our W eb site or upon request.
Section 6B: Terms and Conditions 137 O u r P o l i c i e s Services are subject to our business policies , practices and procedur es (“Policies”), including , but not limited to , our Priv acy Pol icy and Acceptable Use P olicy and V isitor Agreemen t – both av ailable at our W eb site.
138 Section 6B: Terms and Conditions O u r R i gh t T o C h a n g e T h e A g r e em e n t & Y o u r R e l a t e d R i gh t s W e ma y c h an ge a n y p ar t o f th e Ag r e e m en t a t a n y t i.
Section 6B: Terms and Conditions 139 won ’t pror ate char ges to the date of termination and y ou won ’t receiv e a credit or refund f or any unused Services. E x c e p t a s pr o v i d e d ab o v e, y o u m u st a ls o pa y u s an E a r l y T er mi na t io n F e e f or e ac h li ne o f S e rv i c e th a t y o u t e r m i n a t e ea rl y .
140 Section 6B: Terms and Conditions remaining por tion of Deposit to your last known addr ess within 90 da ys af ter y our final inv oice – if it is returned to us, we will f orward it on to the appropriate sta te authorities to the e xtent requir ed by law .
Section 6B: Terms and Conditions 141 C o v er a g e i sn ’ t a v a i la bl e e v er yw he re . Es ti ma t i ng w ir e l e ss c o v e r ag e an d si gn al s tr en gt h i s n ot a n e x a ct s ci en ce .
142 Section 6B: Terms and Conditions S p e c i f i c T e r m s & R e s t r ic t i o n s O n Us i n g D a t a S e r v i c es In addition to the rules f or using all of our other Services, unless we iden tify the Service or Device you ha ve selected as specifically in tended for tha t purpose (for ex ample, wir eless r outers, Data Link, etc.
Section 6B: Terms and Conditions 143 W eek end plans), y ou’ re charged for the entire call based on the r ate tha t applies to the time period in which the call starts.
144 Section 6B: Terms and Conditions Y o u r B i l l Y our bill provides y ou notice of your char ges. It r eflec ts mon thly recurring char ges (usually billed one bill cycle in adv ance) and usage/transaction specific charges (usually billed in the bill cy cle in which they’ re incurred).
Section 6B: Terms and Conditions 145 a mo n th ly o r qu ar t e r ly b a s i s . Examples of Sur charges include, but are not limited to: Universal Service F und, E911, F ederal Pr ograms C ost Rec ov ery , F ederal W ireless Number P ooling and P or tability , and gross receipts charg es.
146 Section 6B: Terms and Conditions If you do not agr ee with the terms of our Priv acy Policy , do not purchase or use our Services. L o c a t i o n B a s e d S e r v i c e s Our network gener ally knows the loca tion of your De vice when it is outdoors and turned on.
Section 6B: Terms and Conditions 147 cooper ate if we choose to i nvestiga te the matter (pr ovide f acts, sworn statemen ts, etc.). W e may not waive an y Early T ermination F ees if you choose to terminate Services as a r esult of loss or theft of y our Device.
148 Section 6B: Terms and Conditions D I SP U T E R E S O L U T I O N W e A g r e e T o F i rs t C o n t a ct E a c h O th e r W i t h A n y D i s pu t e s W e each agree to first contact each other with any disputes and pro vide a written description of the problem, all r elev ant documents/inf ormation and the proposed resolution.
Section 6B: Terms and Conditions 149 (5) Unless we each agr ee otherwise, the Arbitra tion will be conducted by a single neutr al arbitra tor and will tak e place in the c ounty of your last billing a ddress. The fe deral or sta te law that applies to the A greement will also apply during the arbitra tion.
150 Section 6B: Terms and Conditions N o C l a ss A c t i o n s T O TH E E XTEN T ALLO WED BY LA W , WE EA CH W AIVE ANY RIGHT T O PU RSUE DISPUT ES ON A CLASSWIDE BASIS; THA T IS , T O EITH ER JOIN A.
Section 6B: Terms and Conditions 151 the documents it i ncorpor ates mak e up the entire agr eement between us and replaces all prior wr itten or spoken agreeme nts – you can ’t rely on an y con tradictory documents or sta tements by sales or service repr esentativ es.
152.
Glossary and Index Section 7.
154 154.
Glossary 155 G l o s s a r y 1 X One T imes Radio T r ansmission T echnology (the “ one times” ref ers to the frequency spectrum). Also known as Sprint V ision. Supports Internet connections with data ra tes up to 153 kbps. Actual speed depends on the network condition s.
156 Glossary d o r m a n t The network switches the da ta connection into dormant mode if there is no tr affic on the connection f or some time. When you r esume data tr affic, the high-sp eed data c onnection becomes active. The data c onnection may also go dormant while a GPS fix is being acquired.
Glossary 157 L E D L i g h t Em it ti ng D io de —A semiconductor diode that emits visible or infr ared light. M b p s Megabits per second M E I D M o b i le E qu ip me n t Id en t i fi er —The unique second-gener ation serial number assigned to the Sprint Mobile Broadband USB modem f or cellular network use.
158 Glossary s y s t e m t r a y Usually located in the bottom righ t of the screen (near the clock). When Sprint C onnection Manager is running , it places an icon in this area, which y ou can use to monitor the c onnection state (page 42).
Index 159 I n d e x S y m bo l s $ G PG G A , 9 0 $ G P G S A, 9 0 $ G P GS V , 9 0 $ G P RM C , 9 0 N u m er i c s 1 - 88 8 - 7 1 5- 4 5 8 8 (S p r i n t C u s t o m e r S e r v i c e) , 1 3 1 - 88 8.
160 Index d e f in i t i o n, 8 9 a p pr o v a l s , 1 2 1 a r bi t r a t io n o f di s p u te s , 1 4 8 A S L ( A c c o un t S p e n di n g L i m i t s ) , 1 3 9 a s si s t a n c e o n l in e H e l p.
Index 161 e n di n g , 5 4 h i s to r y , 7 5 i s su e s , 7 6 l a u nc h i n g , 5 0 N e t wo r k Mo d e , 7 0 s t a te s ( G P S R e c e i v er w i n d ow ) , 4 1 s t a te s ( M o b i le B r o ad b .
162 Index e a rl y t e r mi n a t io n f e e , 1 3 7 e d i ti n g ( Wi n d o w s) S p ri n t C on n e c t i on M a n a ge r s e t ti n g s , 65 S p r in t P o we r V i s io n / S p r i nt V i s io n c.
Index 163 e n a bl e / d i s a b l e, 7 2 , 87 G P S B a s i c , 88 G P S P r e m i u m, 8 9 G P S R e c e i v er w i n d ow , 3 5 i c o n i n s y s te m t r ay , 4 2 l i m it a t i on s , 8 8 P r i v.
164 Index k n o wl e d g e b as e , 1 3 L l a st f i x ( W i n d o ws o n l y ) , 3 7 l a te f e e s , 14 4 l a ti t u d e ( W i nd o w s o n ly ) , 36 , 7 3 L a u nc h w h e n W i n d o w s s t a r t s , 6 7 L B S ( L o c a t io n - B a s ed S e r v ic e s ) ( Wi n d o w s o n l y) .
Index 165 i m m ed i a t e l y, 4 9 o n s t a r t u p , 6 7 m i n us s i g n ( - ) i n S p r i n t C o n n e c t io n M a n a ge r , 4 6 m i s ce l l a n e ou s c h a rg e s , 14 2 M o b i le B r o a .
166 Index G P S n o t a v ai l a b l e, 8 7 i c o n ( G P S Re c e i v er w i n d ow ) , 3 6 p r iv a c y , te r m s , 1 4 5 P R L , 1 2 2 p r ob l e m s , 92 , 1 1 3 p r od u c t s , S p r i n t ( W .
Index 167 s e r vi c e s , Sp r i n t (W i n d o w s) , 5 8 S e t ti n g s w in d o w ( W in d o w s ) o v er v i e w , 6 5 G e n e ra l , 66 S p ri n t L o ca t i o n S e r v i c e s, 7 1 S p r in t .
168 Index S e e a l s o G P S, a n d al s o t h e F A Q c h ap t e r ( W i nd o w s ) . d e f in i t i o n o f L B S ( Lo c a t i on - B a s e d S e rv i c e s ) , 8 4 d i sc l a i m e r, 1 4 6 d i s .
Index 169 s t ar t i n g S pr i n t C on n e c t i on M a n a g er a u t om a t i c al l y , 3 3 m a nu a l l y , 3 2 s t a tu s i n f o rm a t i o n ( W i n d ow s ) , 7 7 s t a tu s o f co n n e c t.
170 Index U R L t o a u to m a t i ca l l y l au n c h u p o n n e t w o r k c o n ne c t i o n ( W i n d o w s) , 5 2 U R L s - f a vo r i t e s ( W i n d ow s ) , 5 8 U S B m o d e m , p o w e r in .
An important point after buying a device Sierra Wireless 595U (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Sierra Wireless 595U yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Sierra Wireless 595U - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Sierra Wireless 595U you will learn all the available features of the product, as well as information on its operation. The information that you get Sierra Wireless 595U will certainly help you make a decision on the purchase.
If you already are a holder of Sierra Wireless 595U, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Sierra Wireless 595U.
However, one of the most important roles played by the user manual is to help in solving problems with Sierra Wireless 595U. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Sierra Wireless 595U along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
