Instruction/ maintenance manual of the product M7310 Avaya
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- Issue 02a - (03 October 2011) M7310 Telephone User Guide IP Office.
M7310 Telephone User Guide Page 2 - Issue 02a (03 October 2011) IP Office © 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors.
M7310 Telephone User Guide Page 3 - Issue 02a (03 October 2011) IP Office Contents Contents Telephone Overview 1. ..................................................................... 7 1.1 M7310 Telephone .............................................
M7310 Telephone User Guide Page 4 - Issue 02a (03 October 2011) IP Office ............................................................................ 70 12.8.14 Group Listen ............................................................................
M7310 Telephone User Guide Page 5 - Issue 02a (03 October 2011) IP Office Telephone Overview Chapter 1..
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M7310 Telephone User Guide Page 7 - Issue 02a (03 October 2011) IP Office Telephone Overview: M7310 Telephone 1. Telephone Overview 1.1 M7310 Telephone On IP Office, the M7310 telephone is supported by IP500v2 IP Office systems running IP Office Release 7.
M7310 Telephone User Guide Page 8 - Issue 02a (03 October 2011) IP Office 1.3 Button Functions In addition to the standard buttons 0 to 9, * and # buttons for dialing, the phone also has the following additional keys listed below.
M7310 Telephone User Guide Page 9 - Issue 02a (03 October 2011) IP Office Telephone Overview: Button Functions 1.4 Feature Codes The phone can access a range of functions by pressing the phone's Feature key and dialing the required feature code. · Speed Dial: Feature 0 <index> Dial a stored number.
M7310 Telephone User Guide Page 10 - Issue 02a (03 October 2011) IP Office Administration Feature Codes The following feature codes are used to edit phone settings. Some functions may request a security code after the feature code is entered. When this occurs, enter your login code and press #.
M7310 Telephone User Guide Page 11 - Issue 02a (03 October 2011) IP Office Telephone Overview: Feature Codes 1.5 Short Codes In addition to the Feature codes supported by the phone, you can also dial short codes provided by the telephone system. These are useful as they can be dialed from any type of phone on the system.
M7310 Telephone User Guide Page 12 - Issue 02a (03 October 2011) IP Office Forwarding · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.
M7310 Telephone User Guide Page 13 - Issue 02a (03 October 2011) IP Office Telephone Overview: Short Codes 1.6 Status Letters When the phone is idle, it normally displays the date, time and extension number. It may also show any of the following status letters at the bottom left of the display.
M7310 Telephone User Guide Page 14 - Issue 02a (03 October 2011) IP Office 1.8 Key Lettering Some older phones have the Q and Z letters printed on the 0 key rather than on the 7 and 9 keys respectively. For functions that use letter input, the latter standard keypad marking is assumed.
M7310 Telephone User Guide Page 15 - Issue 02a (03 October 2011) IP Office Making Calls Chapter 2..
M7310 Telephone User Guide Page 16 - Issue 02a (03 October 2011) IP Office 2. Making Calls If you are not already on a call, then you can just dial the number. The first available appearance button will be used for the call. Alternatively, you can press a specific appearance button in order to make a call using that button.
M7310 Telephone User Guide Page 17 - Issue 02a (03 October 2011) IP Office Making Calls: Redial the Previous Number 2.3 Making a Page Call You can make a page call to another user or to the available members of a group. The users do not have to take any action to hear the page.
M7310 Telephone User Guide Page 18 - Issue 02a (03 October 2011) IP Office 2.6 Pre-Dialing (Enbloc) By default, when you start dialing a number, your phone immediately connects to the telephone system. It then starts passing the digits you dial to the phone system as and when you dial them.
M7310 Telephone User Guide Page 19 - Issue 02a (03 October 2011) IP Office Making Calls: Pre-Dialing (Enbloc) 2.7 Using Speed Dials Speed dials are telephone numbers that are stored by the telephone system. There are two types of speed dial: personal speed dials and system speed dials.
M7310 Telephone User Guide Page 20 - Issue 02a (03 October 2011) IP Office 2.8 Account Codes The telephone system can store a set of account codes. Account codes can be used to keep track of calls in relation to particular work, activities or clients.
M7310 Telephone User Guide Page 21 - Issue 02a (03 October 2011) IP Office Answering Calls Chapter 3..
M7310 Telephone User Guide Page 22 - Issue 02a (03 October 2011) IP Office 3. Answering Calls While you still have a call appearance button available you can receive incoming calls. The button icon on the call appearance button will show a slow flashing icon.
M7310 Telephone User Guide Page 23 - Issue 02a (03 October 2011) IP Office Answering Calls: Answering a Page Call 3.4 Call Pickup Pickup is used to answer a call ringing elsewhere on the phone system. There are a number of pickup options: · Answer any ringing call on the telephone system.
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M7310 Telephone User Guide Page 25 - Issue 02a (03 October 2011) IP Office Call Controls Chapter 4..
M7310 Telephone User Guide Page 26 - Issue 02a (03 October 2011) IP Office 4. Call Controls 4.1 Adjust the Call Volume While talking, you can adjust the volume of the incoming call. The volume is separately adjusted for whichever device you are currently using (handset or speaker).
M7310 Telephone User Guide Page 27 - Issue 02a (03 October 2011) IP Office Call Controls: Switching Between Calls 4.4 Transferring Calls To transfer a call, your phone must have an available call appearance button. If all your current call appearance buttons are in use, you must either end or park one of your existing calls.
M7310 Telephone User Guide Page 28 - Issue 02a (03 October 2011) IP Office 4.7 Headset Operation Your phone has a headset socket located under the phone. If you connect a headset, it overrides the phone's handsfree speaker and microphone and is controlled by the Handsfree button (bottom right).
M7310 Telephone User Guide Page 29 - Issue 02a (03 October 2011) IP Office Call Controls: Ending Calls 4.10 Groups Your system administrator can include you as a member of a group or groups along with other users. Each group has its own extension number which is used to call the group.
M7310 Telephone User Guide Page 30 - Issue 02a (03 October 2011) IP Office 4.11 Holding and Parking Calls Holding a call and parking a call are two similar actions. The table below summarizes the main differences between parking a call or holding a call.
M7310 Telephone User Guide Page 31 - Issue 02a (03 October 2011) IP Office Call Controls: Holding and Parking Calls 4.11.2 Holding Calls You can hold as many calls as your phone can receive. · The held call will still occupy the call appearance on which it was made or answered.
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M7310 Telephone User Guide Page 33 - Issue 02a (03 October 2011) IP Office Conference Calls Chapter 5..
M7310 Telephone User Guide Page 34 - Issue 02a (03 October 2011) IP Office 5. Conference Calls Multiple conference calls are supported, with parties addable to each conference call until the system's total conference capacity (128) is reached. However, a maximum of 64 parties is supported in any particular conference call.
M7310 Telephone User Guide Page 35 - Issue 02a (03 October 2011) IP Office Conference Calls: Adding a Call to a Conference 5.3 Viewing Conference Details You can display a list of the parties involved in a conference call. 1. Press Release (or press the Detail soft key).
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M7310 Telephone User Guide Page 37 - Issue 02a (03 October 2011) IP Office Directory Chapter 6..
M7310 Telephone User Guide Page 38 - Issue 02a (03 October 2011) IP Office 6. Directory This menu is accessed by pressing a button set to the Directory function. It is used to display names and numbers that you can then use for making calls. In some dialing scenarios it can also be accessed using the Dir soft key when displayed.
M7310 Telephone User Guide Page 39 - Issue 02a (03 October 2011) IP Office Directory: Viewing Contacts Details 6.2 Make a Call from the Directory You can use any directory contacts to make a call. You can also use the directory in many telephone functions where you need to select the number for a destination, for example during transfers.
M7310 Telephone User Guide Page 40 - Issue 02a (03 October 2011) IP Office 6.4 Adding a New Contact So long as the telephone system capacity has not been reached, you can add up to 100 personal directory entries. This is done using the same process as for adding personal speed dials.
M7310 Telephone User Guide Page 41 - Issue 02a (03 October 2011) IP Office Call Log Chapter 7..
M7310 Telephone User Guide Page 42 - Issue 02a (03 October 2011) IP Office 7. Call Log You can access your call log by pressing Feature 812 . The call log you see is a call log stored on the telephone system. If you login at another 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phone , your call log moves with you.
M7310 Telephone User Guide Page 43 - Issue 02a (03 October 2011) IP Office Call Log: Accessing the Call Log 7.2 Viewing Call Details You can view additional details about the currently shown call. 1. Press Feature 812 . The display will change to show your call log records.
M7310 Telephone User Guide Page 44 - Issue 02a (03 October 2011) IP Office 7.3 Making a Call You can use the call log to make calls to the number included in the currently selected call record. 1. Press Feature 812 . The display will change to show your call log records.
M7310 Telephone User Guide Page 45 - Issue 02a (03 October 2011) IP Office Voicemail Chapter 8..
M7310 Telephone User Guide Page 46 - Issue 02a (03 October 2011) IP Office 8. Voicemail If enabled, voicemail is used to answer calls to you that have rung unanswered for your "no answer time", the default is 15 seconds. It is also used to answer calls when you have do not disturb enabled.
M7310 Telephone User Guide Page 47 - Issue 02a (03 October 2011) IP Office Logging In/Out Chapter 9..
M7310 Telephone User Guide Page 48 - Issue 02a (03 October 2011) IP Office 9. Logging In/Out You may always use the same phone in the same location. However, the telephone system provides features that allow you to use any phone on the system to make and receive your calls.
M7310 Telephone User Guide Page 49 - Issue 02a (03 October 2011) IP Office Logging In/Out: 9.1 Logging In on a Phone Already in Use If you have a login code, you can login at a phone that is already in use by another user. The existing user is logged out.
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M7310 Telephone User Guide Page 51 - Issue 02a (03 October 2011) IP Office Redirecting Calls Chapter 10..
M7310 Telephone User Guide Page 52 - Issue 02a (03 October 2011) IP Office 10. Redirecting Calls This section looks at the different ways that you can redirect your calls to another phone. · Follow Me Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user.
M7310 Telephone User Guide Page 53 - Issue 02a (03 October 2011) IP Office Redirecting Calls: 10.1 Follow Me Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user.
M7310 Telephone User Guide Page 54 - Issue 02a (03 October 2011) IP Office 10.2 Forwarding Calls Forwarding is used to redirect calls to another extension or an external number. The system supports 3 different types of forward. · Forward Unconditional This forward is used immediately when it is switched on.
M7310 Telephone User Guide Page 55 - Issue 02a (03 October 2011) IP Office Redirecting Calls: Forwarding Calls 10.2.1 Forward Unconditional Forward unconditional is used to immediately redirect your calls. · By default this function is only applied to incoming external calls to you.
M7310 Telephone User Guide Page 56 - Issue 02a (03 October 2011) IP Office 10.2.2 Forward on Busy Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls. · By default this function is only applied to incoming external calls to you.
M7310 Telephone User Guide Page 57 - Issue 02a (03 October 2011) IP Office Redirecting Calls: Forwarding Calls 10.2.3 Forward on No Answer Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason. · By default this function is only applied to incoming external calls to you.
M7310 Telephone User Guide Page 58 - Issue 02a (03 October 2011) IP Office 10.3 Do Not Disturb · When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone. · People who call from numbers in your do not disturb exceptions list can still call you.
M7310 Telephone User Guide Page 59 - Issue 02a (03 October 2011) IP Office Redirecting Calls: Do Not Disturb 10.4 Twinning Twinning allow calls to you to ring at both your phone and at another number. The telephone system supports two types of twinning; internal twinning and mobile twinning.
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M7310 Telephone User Guide Page 61 - Issue 02a (03 October 2011) IP Office Phone Settings Chapter 11..
M7310 Telephone User Guide Page 62 - Issue 02a (03 October 2011) IP Office 11. Phone Settings 11.1 Contrast You can change the contrast on the phone display. 1. Press Feature *7 . 2. Use the number keys to select the required contrast. Alternatively, use the and buttons to change the contrast.
M7310 Telephone User Guide Page 63 - Issue 02a (03 October 2011) IP Office Button Programming Chapter 12..
M7310 Telephone User Guide Page 64 - Issue 02a (03 October 2011) IP Office 12. Button Programming The programmable buttons on your phone can be assigned a range of functions. You cannot override the function of buttons configured as appearance buttons for calls by your system administrator.
M7310 Telephone User Guide Page 65 - Issue 02a (03 October 2011) IP Office Button Programming: Button Inspection 12.2 Default Buttons You can use the following process to return those programmable buttons that have default functions back to those functions.
M7310 Telephone User Guide Page 66 - Issue 02a (03 October 2011) IP Office 12.4 Auto Dial Button A button set to this function dials a stored number. That number can be any number composed of the digits 0 to 9 plus * and #. It can be an internal or an external number.
M7310 Telephone User Guide Page 67 - Issue 02a (03 October 2011) IP Office Button Programming: Internal Auto Dial (User Button) 12.6 Function Button This process allows you to assign a selected telephone system function to a programmable button. This is not the full set of button functions available from the telephone system.
M7310 Telephone User Guide Page 68 - Issue 02a (03 October 2011) IP Office 12.8 Button Functions The following is a quick summary of the various telephone system functions that you can set on a programmable button. This is not a comprehensive list of all button functions available, it only covers those that can be set by telephone users.
M7310 Telephone User Guide Page 69 - Issue 02a (03 October 2011) IP Office Button Programming: Button Functions 12.8.8 Direct Pickup A button set to this function answers a call ringing the user or group extension number specified. 12.8.9 Directory A button set to this function allows you to access the contacts directory .
M7310 Telephone User Guide Page 70 - Issue 02a (03 October 2011) IP Office · If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds).
M7310 Telephone User Guide Page 71 - Issue 02a (03 October 2011) IP Office Button Programming: Button Functions 12.8.23 Ringer Off A button set to this function turns your phone's ringer on or off. While the ringer is off, the button's icon is shown.
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M7310 Telephone User Guide Page 73 - Issue 02a (03 October 2011) IP Office Glossary Chapter 13..
M7310 Telephone User Guide Page 74 - Issue 02a (03 October 2011) IP Office 13. Glossary 13.1 Abbreviated Ring A single non-repeated ring. By default this is the type of ring used when another call alerts you when you already have a call in connected. 13.
M7310 Telephone User Guide Page 75 - Issue 02a (03 October 2011) IP Office Glossary: Do Not Disturb Exceptions 13.9 Do Not Disturb Exceptions · These are numbers for caller's who can call you even when you are set to do not disturb. This only applies for calls to you.
M7310 Telephone User Guide Page 76 - Issue 02a (03 October 2011) IP Office · If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds).
M7310 Telephone User Guide Page 77 - Issue 02a (03 October 2011) IP Office Glossary: Missed Group Call 13.23 Missed Group Call The system administrator can configure whether the telephone system should keep an internal log of missed group calls.
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M7310 Telephone User Guide Page 79 - Issue 02a (03 October 2011) IP Office Index Index A Abbreviate Ring 74 Abbreviated Dial Button 71 Account Code Button 68 Entry 20 Add Contact 40, 44 to conference .
M7310 Telephone User Guide Page 80 - Issue 02a (03 October 2011) IP Office Call Volume 26 Call Appearance Button 74 Call Coverage Button 74 Call Log 20, 40, 42, 43, 44 Add to Directory 40, 44 Button 6.
M7310 Telephone User Guide Page 81 - Issue 02a (03 October 2011) IP Office Index Forward Unconditional Button 68 Short Codes 11, 54, 55 Forwarding 13, 55, 75 G G 13, 29 Group 29, 76 Call log 42 Direct.
M7310 Telephone User Guide Page 82 - Issue 02a (03 October 2011) IP Office Pickup Button 70 Direct 23 Direct Pickup Button 69 Group 23 Group Button 70 Short Code 11, 23 Priority Call 17, 70 Button 70 .
M7310 Telephone User Guide Page 83 - Issue 02a (03 October 2011) IP Office.
M7310 Telephone User Guide Page 84 - Issue 02a (03 October 2011) IP Office Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract.
An important point after buying a device Avaya M7310 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya M7310 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya M7310 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya M7310 you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya M7310 will certainly help you make a decision on the purchase.
If you already are a holder of Avaya M7310, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya M7310.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya M7310. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya M7310 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
