Instruction/ maintenance manual of the product INDeX 11.0 Avaya
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INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004).
Page 2 - Contents Contents Introduction .................................... 3 Transfer, Park & Hold Calls ........ 16 Using this Guide.................................................... 3 Using Transfer, Pa rk & Ho ld .......................
Using this Guide Introduction – Page 3 Introduction Using this Guide This guide covers the INDeX 20AT te lephone when used on an INDeX telephone system with Software Release 11.0 . The 20AT is an analogue telephone for use on standard telephone lines and on PBX analogue ex tensions of the INDeX System.
Page 4 - Introduction MF & Time Break Recall operation MF & Time Break Recall operation The 20AT uses MF signalling and TB recall signalling only.
Redial Last Number 20AT Features – Page 5 20A T Features Redial Last Number Pressing the REDIAL key dials out the number of t he last manually dialled call. Changing the Caller Volume During a call, pressing the VOLUME changes the caller volume between normal and loud.
Page 6 - 20AT Features Mute Mute During a call, press MUTE to stop the caller from hearing you without ending the call. Press MUTE again to reconnect the caller. Changing the Ringer You can alter the volume and ring of the 20AT's ringer. 1. Lift the handset off-hook.
Introduction INDeX Features – Page 7 INDeX Features Introduction When used on an INDeX telephone system, the 20AT has access to a wide range of system features. This section of the guide covers those features. The 20AT telephone should only be used in the phone so ckets indicated by your System Manager.
Page 8 - INDeX Features Telephone Tones & Ringing Telephone Tones & Ringing The INDeX 20AT uses various tones and ringi ng to indicate calls and other events. Incoming Calls : • Repeated Double Ring: External call. • Repeated Single Ring: Internal call.
Notes on Making Calls Making Calls – Page 9 Making Calls Notes on Making Calls Your phone allows very simple and quick dial ling to make calls. To simplify dialling further, the INDEX system can store several hundred speed dials for use by any extension.
Page 10 - Making Calls Making a Page Call Making a Page Call You can page any free INDeX 20 Series phone or turret or group of such phones. They hear the call without doing anythi ng though you cannot hear them. If wanted, they can turn the page into a normal call.
Using Speed Dials Speed Dials – Page 11 S peed Dials Using Speed Dials The INDeX system can store telephone numbers as speed dials. You can then ring those numbers by dialling the number of the speed dial store. • System speed dials : All extensions can use these, though call barring may still apply.
Page 12 - PIN & Account Codes Forced Account Code Entry PIN & Account Codes Forced Account Code Entry A repeating single-pip when ma king an external call may indicate that you must dial an account code before continuing (check wi th your System Manager).
If Busy or Unanswered Busy or Unanswered – Page 13 Busy or Unanswered If Busy or Unanswered Your phone provides several methods for contacting an extension that is busy, not answering or set to no calls. These option work for normal, page and diverted calls.
Page 14 - Busy or Unanswered Arrange a Callback Arrange a Callback If the extension you called is busy or does not answer, you can set a callback. When that extension becomes free or is nex t used, your phone rings. When you answer, the other extension rings.
Answering Normal Calls Answering Calls – Page 15 Answering Calls Answering Normal Calls The phone gives a repeated double ring for exte rnal calls, a repeated single ring for internal calls. To answer the call : 1. Lift the handset. 2. To end the call, replace the handset.
Page 16 - Transfer, Park & Hold Call s Using Transfer, Park & Hold T ransfer , Park & Hold Calls Using Transfer, Park & Hold After answering a call, you can hold it or transfer it. You can also make an enquiry call and then switch between ca lls.
Parking Calls Transfer, Park & Hold Calls – Page 17 Parking Calls Any extension can retrieve a parked call by dialling the line number if known. You can park several calls. Calls parked and not retrieved, may recall your extension after a short time.
Page 18 - Diverting Calls Using Diverts Diverting Calls Using Diverts Your phone can have diverts for different si tuations, i.e. when busy, not answering or to divert all calls. You can also select no calls (which uses the Divert All number if set) .
Setting Up a Divert Diverting Calls – Page 19 Setting Up a Divert Before Divert can be switched on, you must set-up the type of divert you require and the number you wish to divert to. When divert all is on, you hear broken di al tone when you lift the handset.
Page 20 - Other Features The Phone Passcode Other Features The Phone Passcode If the phone gives a loud pip, it requires you to dial your passcode. The default passcode is 0000. A wrong passcode entry of more than 5 a ttempts results in the phone becoming barred.
Group Other Features – Page 21 Group Your System Manager can incl ude your phone in a group or in several groups, all of which you can join or leave simultaneously. When in group , you receive calls made to the group number, not your extension number.
Page 22 - Voice Manager Using Voice Manager V oice Manager Using Voice Manager The system can include a Voice Manager to record messages for you in your own voice mailbox. • Voice Manager Functions: The INDeX supports a number of differ ent Voice Managers and so the range of options available to you may differ.
Collecting Voice Messages Voice Manager – Page 23 Collecting Voice Messages Check your mail regularly. The system deletes new and old messages after set periods. You can check your mailbox fr om an external phone. It must have touch tone (MF) dialling with and # keys.
Page 24 - Good Phone Usage General Phone Usage Good Phone Usage General Phone Usage The phone provides a quick method of communication. However, think carefully about how you use the phone. Your manner is a key part of the company's and your image.
Index – Page 25 Actioning me ssages ............... 23 Alarms .................................... 21 Alert num ber ........................... 22 Answer ca lls ........................... 15 Barred term inal ....................... 20 Broadcast Make .
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Av aya before they become applicable to any particular order or cont ract. The company reserves th e right to make alterations or amendments to the detailed specificatio ns at its discretion.
An important point after buying a device Avaya INDeX 11.0 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya INDeX 11.0 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya INDeX 11.0 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya INDeX 11.0 you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya INDeX 11.0 will certainly help you make a decision on the purchase.
If you already are a holder of Avaya INDeX 11.0, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya INDeX 11.0.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya INDeX 11.0. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya INDeX 11.0 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
