Instruction/ maintenance manual of the product G3PBX Avaya
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Av a y a TM Comp uter-T elephony 1.2 G3PBX Driver and CVLAN Administration an d Main tenance Gui de Issue 1 Decemb er 20 02.
Copyrigh t © 2002, A vaya , Inc. All Right s Reserved Printed in U.S.A. Notice Every effort was made to ensure that t he information in this document was complete and accurate at the time of printing.
Contents Issue 1 — Decembe r 2002 iii DEFNETM.PDF — Avaya CT 1.2 1 Introduction 1-1 ■ About th is Gui de 1-1 ■ Reason for Reis sue 1-1 ■ Orga nization of This Document 1-2 ■ Overv iew of D.
Contents Issue 1 — Decembe r 2002 DEFNETM. PDF — Avay a CT 1 .2 iv 3 Maintenance 3-1 ■ Overv iew 3-1 ■ Starting the DEFI NITY G3P D Admini strator Uti lity 3-2 ■ File Menu Options 3-4 ■ Ma.
Contents Issue 1 — Decembe r 2002 v DEFNETM.PDF — Avaya CT 1.2 Users Rec eive ACS Univ ersal F ailur e Messag es with TSERVER_N O_TDI_BUFFERS (74) 4-6 Users Rec eive Route E nd Repo rt with PEFORM.
Contents Issue 1 — Decembe r 2002 DEFNETM. PDF — Avay a CT 1 .2 vi.
Issue 1 — Decembe r 2002 1-1 DEFNETM.PDF R1.2 1 Introducti on About this Guide This doc ument de scrib es confi guration , maint enance , and trou bleshooti ng of t he DEFINITY® G3 PBX Dr iver (G 3PD) for T elepho ny Se rvices.
Introduc tion Issue 1 — Decembe r 2002 DEFNETM. PDF R1.2 1-2 Organization of This Document This d ocument i s organiz ed as f ollows: Chapter 1, " Introductio n" provi des a list of c hapt.
Introduc tion Iss ue 1 — D ecem ber 200 2 1-3 DEFNETM. PDF R1.2 Figure 1 -1. DEFINI TY CTI Cl ient Se rver D i agra m Adjunct (ADJLK) links are pr ovided over Etherne t. A Network Interface Ca rd (NIC) is installed in the T serve r to pro vide a link to a DEF INITY LAN G ateway .
Introduc tion Issue 1 — Decembe r 2002 DEFNETM. PDF R1.2 1-4 Network Latency Requirements This sec tion d escribes the net work lat ency re quiremen ts, for the c ustome r ’s network, that are n eeded to s upport CT I links ov er a LAN /W AN.
Introduc tion Iss ue 1 — D ecem ber 200 2 1-5 DEFNETM. PDF R1.2 T erms Us ed in This Guide In this gu ide, th e followi ng terms are used with the me aning s shown b elow: ADJLK Adjunc t link(s ).
Introduc tion Issue 1 — Decembe r 2002 DEFNETM. PDF R1.2 1-6 Related Documents For a l ist of related doc uments see the preface (“About This Docu ment”) of Avaya Computer T el eph ony Installatio n G uide (INS T AL L.PDF). MAPD Multi- Applic ation Pla tform for DE FINITY ECS.
Introduc tion Iss ue 1 — D ecem ber 200 2 1-7 DEFNETM. PDF R1.2 For More Informat ion About Avaya Products and Servic e For infor matio n about Avaya products an d serv ice, go to www .av aya.com. For product docum entation fo r all Avaya prod ucts and rel ated d ocumen tation, go to www .
Introduc tion Issue 1 — Decembe r 2002 DEFNETM. PDF R1.2 1-8.
Issue 1 — Decembe r 2002 2-1 DEFNETM.PDF — Avaya CT 1.2 2 Security and Configuratio n Overview This cha pter provi des inform ation o n how to keep you r network s ecure wh en using Avaya Co mputer T elepho ny (Avaya CT). In addi tion, i t provides step-by -ste p ins tr uction s on using the G3 PBX co nfi gurati on uti li ties .
Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-2 Restrict ing Administra tion Per missions T o en sure yo ur envi ronment’s secu rity , it is recomm ended that yo u use multiple -level adm inis tration p ermissio n to co ntrol whi ch users are all owed to grant admi nistra tion permi ssions .
Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-3 DEFNETM .PDF — Avaya CT 1.2 Using the G3 PBX Configuration Utiliti es During ins tallation of the DE FINITY G 3 PBX Driv er (G3P D) and CVL AN, admin istration o f the dr iver is automat ically perform ed.
Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-4 immedia tely , use the G3 PBX Link Cha nge Utilit y . R efer to ‘‘Changing IP Address or Hostn ame of Ac tive Link ’’ later i n this c hapter .
Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-5 DEFNETM .PDF — Avaya CT 1.2 The syst em displ ays the G 3 PBX D river Configu ration Di alog bo x. Figure 2- 1. G3 PBX D river Conf iguration D ialog Box 5. Y ou can acc omplis h the foll owing tasks in the G3 PBX Driv er Configu ratio n dialog b ox.
Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-6 ■ Adminis ter CVLA N clients. Cli ck Admin to add, rem ove, or e dit a CVLAN c lient. ( For more in formatio n see Chapt er 5 o f the Avaya CT Installation Guide — INST ALL.
Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-7 DEFNETM .PDF — Avaya CT 1.2 Figure 2- 2. G 3 PBX Drive r Advanced Conf iguration Dia log Box From the G 3 PBX Dr iver Adv anced Co nfigurati on dia log box, you c an make the followi ng choic es .
Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-8 T unable G3PD Configur ation Paramete rs T able 2- 1 and T able 2- 2 describ e the G 3PD conf iguratio n paramete rs that can be viewed an d admi nistere d using t he G3 PBX Dri ver Configu ratio n Utility .
Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-9 DEFNETM .PDF — Avaya CT 1.2 T a ble 2-2. G3PD Advanced Confi guration Par ameters P ARAMETER DEF AULT COMMEN TS Advertised V endor Name A V A Y A Can be A V A Y A or LUCEN T . If this is a new installati on, ch oose AVAYA .
Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-10 *MAX REQS PER DEVICE 4 The ma ximum nu mber o f CST A reques ts queued on any si ngle d evice ( by all clients).
Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-11 DEFNETM .PDF — Ava ya CT 1.2 CHOICE OF CALLED NUMBER 0 This parameter enables applic ations to determin e which ca lled nu mber the G3 PD uses in a CS T A call event.
Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-12 Additional Configuration Parameters There ar e addit ional param eters, suc h as Curren t Buffer Space All ocation, T SDI Size, Ma x Flow Contr ol (Flo w Contr ol), High W ater Mark, e tc.
Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-13 DEFNETM .PDF — Ava ya CT 1.2 Figure 2-3 . G3 PBX L ink Change U t ility Dia lo g Bo x 2. T o chan ge the IP address o r hostna me of a n active link, en ter the new IP address or h ostnam e in the fiel d that is assoc iated with the link number a nd click Change Link(s) .
Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-14 Configuring Avaya CT In a Firewall Environment Avaya CT can be config ured to fun ction in different fi rewall env ironmen ts. (Avaya CT incl udes the T serv er and the CVLAN server) .
Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-15 DEFNETM .PDF — Ava ya CT 1.2 Figure 2- 4. O ption 1 - Fir ewall that Manag es Port Only -- with Single Avaya CT Server NIC AVAY A C T 1 DLG Adminis tra tion CTI Link Client Name or IP Addres s Client Link 1 192.
Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-16 Figure 2- 5. Optio n 2: Firewall t hat Manag es Ports and IP Addr esses - Sing le Avaya CT Server NIC AVAYA.
Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-17 DEFNETM .PDF — Ava ya CT 1.2 Admin ister ing M ultip le Ava ya CT Servers t o Ensure Unique Links The typ ical Avaya CT in stallation i nvolve s only one Avaya CT se rver .
Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-18 admin istered switch n ame (for example , AVAYA_ECS ) and the address of the DLG (for exampl e, 192.
Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-19 DEFNETM .PDF — Ava ya CT 1.2 Figure 2- 6. Option 1 : Firewa ll that Manages Ports O nly - Mul tiple Avay a CT Serv ers NIC AVAYA C T 1 DLG Adminis tra tion CTI Link Client Nam e or IP A ddress Client Lin k 1 192.
Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-20 Figure 2- 7. Option 2 : Firew all that Manages Ports a nd IP Add resses - Multiple Av aya CT Servers NIC AVAY A C T 1 DLG Admini str ati on CTI Link Clie nt Na me or I P Addres s Cl ie nt Li nk 1 135.
Issue 1 — Decembe r 2002 3-1 DEFNETM.PDF — Avaya CT 1.2 3 Maintena nce Overview This chapter describ es the DEFIN ITY G3PD A dminist rator utili ty .
Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-2 Before y ou can l og in to the DEFINITY G3 PD Adm inistrator u tility , you must h ave OA&M p rivileges ad ministe red on the T ser ver .
Maintenan ce Iss ue 1 — D ecem ber 200 2 3-3 DEFNETM .PDF — Avaya CT 1.2 NOTE: If no G3 PD Tlin ks are d isplay ed, make s ure that the G3 PD is in stalled a nd loaded an d that the correct IP addre ss or hostn ame of your serve r is in your TSLIB.
Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-4 File Menu Options Use the File m enu to log out or exi t from the DEFINITY G3PD Adminis trator utility . Logging o ut ends your cur rent ses sion an d allo ws you to selec t a di fferent G3 PD servi ce to which y ou ca n log in.
Maintenan ce Iss ue 1 — D ecem ber 200 2 3-5 DEFNETM .PDF — Avaya CT 1.2 Block/Enable Command The Bl ock/Enab le co mmand is used to block or to enab le a g iven swi tch link . Blocki ng a link mean s that o nly pre viously e stablished conne ction s or sess ions (device a nd call monito rs) will re main acti ve on the link.
Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-6 After yo u select " OK " , the Re sults scree n is dis played. See Fig ure 3-5. Figure 3- 5. Block/Enab le Results S creen Select " Close " to comple te the op eration.
Maintenan ce Iss ue 1 — D ecem ber 200 2 3-7 DEFNETM .PDF — Avaya CT 1.2 Link Status Command The Lin k S tatus comma nd display s the cur rent status of each eq uippe d G3PD switch l ink. See F igure 3 -6. T o upd ate the s creen, s elect " Refresh ".
Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-8 The Lin k S tatus f ields ar e descri bed in T able 3-1. T a ble 3-1. Link Status Scree n Fields Field Na me Field De scri ption Link T y pe The link typ e is LAN or UNEQUIPP ED.
Maintenan ce Iss ue 1 — D ecem ber 200 2 3-9 DEFNETM .PDF — Avaya CT 1.2 Offline/Online Command The Offline/O nline command is used to take a l ink off line or t o put it on line. The On line com mand allo ws G3 PD to op en a TCP/ IP con nection a nd establis hes the DEFIN ITY LAN Gateway c onnec tion on th e specif ied li nk.
Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-10 Figure 3 -7 . Offl ine/On l ine Dialo g Box Restart Command When a li nk is res tarted with th e Restart co mmand ( see Figu re 3-8), th e TCP/IP connecti on is closed an d a new c onnecti on is ope ned.
Maintenan ce Iss ue 1 — D ecem ber 200 2 3-11 DEFNETM .PDF — Ava ya CT 1.2 Figure 3 -8. Rest ar t Dialog B ox After y ou selec t a link to restart and c lick o n OK , a confi rmation dialog bo x wil l open, a nd you mu st cl ick on Ye s to confi rm the res tart.
Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-12 Suspend/Resume Alarms Command The Suspen d/Resum e command is used to sus pend or re sume switc h alarms for a given lin k.
Maintenan ce Iss ue 1 — D ecem ber 200 2 3-13 DEFNETM .PDF — Ava ya CT 1.2 Figure 3- 10. Suspend/Resume A larms Results Screen Click on Close to pr oceed.
Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-14 Te s t C o m m a n d T o test a CTI link from the DE FINITY G3PD Adm inistrator uti lity , fi rst select the lin k number i n the Te s t dialog box and th en cl ick on t he Te s t butto n.
Maintenan ce Iss ue 1 — D ecem ber 200 2 3-15 DEFNETM .PDF — Ava ya CT 1.2 Figure 3- 12. T est Results Dialog Box If you sele ct " More Info ", a Result s screen pr ovid ing more de tailed inform ation is display ed. The examp le show n in Fi gure 3-13 i ndicates a su ccessf ul tes t of the heartbea t request .
Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-16 Figur e 3-13. "Mor e Info" T est Results Scre en Click on Close to ex it from th e T est Results screen. The n, click on Close to ex it from the T est Results dialog box .
Maintenan ce Iss ue 1 — D ecem ber 200 2 3-17 DEFNETM .PDF — Ava ya CT 1.2 Figure 3 -14. V ers ion Inf orma t ion S cr e en Click on Close to ex it from th e V ersion Information screen. Help Menu Options The D EFINITY G 3PD Admi nistrat or utility provides Help screens.
Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-18 Figure 3- 15. Administrat or On-Li ne Help Menu Select " Exit" from th e File menu to return t o the DEFINITY G3 PD Admin istrator util ity m a in wi ndo w .
Issue 1 — Decembe r 2002 4-1 DEFNETM.PDF — Avaya CT 1.2 4 T rou bles hoot ing Overview This cha pter d escribes problem s that can occ ur with the DEFI NITY G3 PB X Driver (G3P D), the switch es, and the s witch link s, and sugges ts possible so lutions to these p roble ms.
Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-2 Problem Descripti ons The foll owing list details possi ble G 3PD prob lems and their solu tions.
Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-3 DEFNETM .PDF — Avaya CT 1.2 2. Compare the TCP /IP and br outer ad ministrati on of th e DEFINITY LAN Gateway conne ction with the co nfigurati on of t he G3PD CTI li nk. Make sure the IP add resses an d lin k number s match.
Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-4 Switch Link "T alking" But Not I n Servic e (Authenticat ion Failed fo r ADJLK Connec tion) The " Talking " state of the link co nnecti on doe s not ne cessa rily mean that the link is in servi ce and c an accep t requ ests.
Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-5 DEFNETM .PDF — Avaya CT 1.2 Not All Event s Received by Applicatio n For exam ple, a u ser re ceives a call, but the a pplicati on does n ot noti fy the u ser . 1. S tart the tracing utility program for the c lient (TS spy) to s ee if the ev ent is being se nt to the appli cation.
Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-6 command to test the AS AI heartb eat with the sw itch. See the ‘‘T est Co mmand’ ’ sect ion in Cha pter 3. Also, c heck the T server error lo g and th e Windows NT Event Viewe r Log for possible e rrors.
Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-7 DEFNETM .PDF — Avaya CT 1.2 If the prob lem pers ists, use the Info rmation tab on the Tlink S tat u s dialog box i n the TSM 32 to in crease the va lue of the TS DI Siz e fiel d.
Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-8 LAN Link Proble m Descriptions This sec tion des cribes pr oblems that ca n occur wit h the LA N link b etween the DEFINITY G3 PD and t he DEFINIT Y LAN Gate way , and sugg ests possibl e solu tions to th ese pr oble ms.
Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-9 DEFNETM .PDF — Avaya CT 1.2 DEFINITY G3PD Administrator Utilit y Reports LAN Link Status Not T alking When t he DEFINITY G3PD Adminis trator u til.
Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-10 NOTE: On some versions of the switch, th e XID setti ng cannot be chan ged. If a n error was fo und, c orrect it w ith the change station command . Otherw ise proc eed to step 3.
Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-11 DEFNETM .PDF — Ava ya CT 1.2 2. TCP Connec tio n Pro ble ms ■ No Response — The G 3PD e xpects, but d id not receiv e, a response to a co nnection request or a DEF INITY LA N Gateway heartbea t message that i t sent t o the DEF INITY LAN Gateway applica tio n.
Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-12 ■ Invalid T ype — A messag e with an inva lid type wa s rec eived by the DEFINITY LAN Ga teway applicati on. ■ Invalid Cause — A mess age with a n invali d cau se valu e was received by the DEFINIT Y LAN Ga teway appl ication.
Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-13 DEFNETM .PDF — Ava ya CT 1.2 On the other hand, if ther e are mul tiple G3P Ds on multi ple T s ervers and this oc curs, then two clie nts are using the same link . This is an error co ndition. Change t he con figurati on so that both cl ients are not usin g the s ame link .
Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-14 ■ a Route En d even t for any active Ro ute Se lect dial ogue. The clien t does not need to do any thing.
Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-15 DEFNETM .PDF — Ava ya CT 1.2 Y ou can us e the G3 PBX Dri ver Configu ratio n Utility to v iew the c urrent configur ation and to re configur e a.
Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-16.
Issue 1 — Decemb er 2002 IN-1 DEFN ETM .PDF — A vaya CT 1 .2 IN Index Numerics 10Base-T Ethernet, 1-6 32-b it cl i ent platf or m s , 3-3 A About thi s guide, 1-1 ACS Univ ersal Fail ure mess ages.
Index Issue 1 — December 2002 DEFNETM .PDF — Avaya CT 1.2 IN-2 hostname , 2-8 IP address , 2-8 list of, 2- 8 vi ewin g, 2-3 Config uring A vaya CT in a firewa ll enviro nment, 2-14 Conne ctions DLG , 3-8 TCP/IP, 3-8 CSTA descripti on of, 1-5 requests, for single sessio ns, 2-9 CSTA Univ ersal Failure messages .
Index Issue 1 — Decemb er 2002 IN-3 DEFN ETM .PDF — A vaya CT 1 .2 G G3, 2-7 G3 PBX co nfigura tion param eters. See Conf iguration p aram- eters, s tandard or Confi guration p arameters, advan ce.
Index Issue 1 — December 2002 DEFNETM .PDF — Avaya CT 1.2 IN-4 ISDN link type , 3 -8 L LAN link no t " talki ng" , 4-9 LAN lin k prob lems admin uti lity re ports L AN link not "ta .
Index Issue 1 — Decemb er 2002 IN-5 DEFN ETM .PDF — A vaya CT 1 .2 backup d omain controlle r, 1-6 primary do main co ntrolle r, 1-6 server, 1-6 wor kstat io n, 1-6 NUM CALL MONITORS, 2-9 NUM DEVICE MONITORS, 2 -9 NUM SESSION MONITORS, 2-9 NUM SESSION REQUESTS, 2-9 NUM SESSIONS, 2-9 O OA&M privi leges, 3-2 OA&M uti lity.
Index Issue 1 — December 2002 DEFNETM .PDF — Avaya CT 1.2 IN-6 TSERVER_DRIVER_CONNECTION (73), 4-6 TSERVER_NO_TDI_BUFFERS (74), 4-6 TSLIB.INI file, 3-3 U Unive rsa l F ail ure me ss age s.
An important point after buying a device Avaya G3PBX (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya G3PBX yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya G3PBX - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya G3PBX you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya G3PBX will certainly help you make a decision on the purchase.
If you already are a holder of Avaya G3PBX, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya G3PBX.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya G3PBX. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya G3PBX along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
