Instruction/ maintenance manual of the product 1200 Avaya
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Av a y a 1 2 0 0 S e r i e s I P Desk phones with SIP So ft w ar e — Us er Guide IP Offic e 8.0 Document S t atus: Stan da rd Document V ersion: 02.04 Document Number: A V40050-1 1 1 Date: November .
© 2011 A vaya Inc. All Rights Reserved. Notic es While reas onable efforts have been made to ensure that the information i n this document is co mplete and accu rate at the time of printing, A vaya assumes no liability for any errors.
3 Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 IP Deskphone controls . . . . . . . . . . . . . . . . .
Contents 4 Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Entering text using the IP D eskphone dialpad . . . . . . . . . . . . 41 Configuring the dialpad to alphanume ric dialing . . . . . . . 44 Accessing the Avaya 1200 Series IP Deskphone .
Contents 5 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . . 78 Making a call using on-hook dialing . . . . . . . . . . . . . . . . .
Contents 6 Editing a contact in your Address Book . . . . . . . . . . . . . . . . 110 Copying information to the Addr ess Book . . . . . . . . . . . . . . 114 Searching for a contact in th e Addres s Book . . . . . . . . . . . . 116 Using the Search feat ure in the Ad dress Book .
Contents 7 Configuring custom settings . . . . . . . . . . . . . . . . . . . . . . . 149 Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Assigning functions to programmable keys . . . . . . . . . . . . . 150 Erasing a programmable key .
Contents 8 Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Commonly used functions . . . . . . . . . . . . . . . . . . . .
Welcome 9 W elcome The Avaya 1200 Ser i es offers two mo dels of IP Deskphones: the Avaya 1220 and the123 0 IP Deskphones. The Avaya 1220 a nd 1230 IP Deskphones brin g voic e an d data to your desk to p by co nn e ctin g dir ec tly to a Local Area Network (LAN) through an Ethern et connection.
Welcome 10 • high quality speakerphone • hearing aid comp atibility • handset jack • headset jack • 10/10 Ethernet port s — one Ethernet port fo r LAN connection — one Ethernet port fo r.
Welcome 11 Figure 1: A vaya 1220 IP Deskphone.
Welcome 12 Figure 2: A vaya 1230 IP D eskphone This section de scribes the co ntrols on the 120 0 Series IP Deskp hones. Your IP Deskphone can have fixed keys with icons or with labels.
Welcome 13 Line keys or speed dial keys are located on either side of the disp lay area and are labeled on the LCD display. Yo u can program these keys as either line or spee d dial keys (for one touch dial ing).
Welcome 14 (Redial) Press the Redial key to display a list of 15 most recently dialed numbers.You can select a number from the red ial list an d th en dial it, save in the phonebook, delete, or ch eck information about the call. (Directory) Press the Directory key to access your phonebook.
Welcome 15 (Handsfree) Press the Handsfree key to activate the built-in speake r an d m icro p ho ne . Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active. Use the Enter key, at the center of the Navigation Key Cluster , to select menu items or to confirm changes.
Welcome 16 IP Deskphone display Your Avaya 1200 Series IP Deskphone display is divide d into two display areas: • The upper display area is for information such as caller number , caller name, feature prompt string, user -e ntered digits, date and time information, and teleph one information.
Welcome 17 dif ferent features and menu s depending on the st ate of the IP Deskphone and the menu you acc ess. Table 1 on page 17 lists the context-sensitive soft keys that you can use to access menu items.
Welcome 18 Feature — Account Code — Voicemail On — Twin —R e l a y O n —R e l a y — Extension Login — Extension Logout — Conference Meet Me — After Call Work — Follow Me Here/Cancel — Follow Me To — Call Record Msgs Press the Msgs context-sen sitive sof t key to access the following features: 1.
Welcome 19 More… When you press the More… context- sensitiv e soft key, a different selec tion of context-sensit ive soft keys appears. abc or 123 Press the abc context-sensitive soft key to • abc context-sensitiv e soft key must be displayed. • abc context-sensitive soft key to display the 123 context-sensitive soft key on th e menu list.
Welcome 20 Idle display screen after dial pad input After you enter information usin g the di al pad (there is no dial tone or preceding lin e selection), the cont ext-sensitiv e soft keys displaye d on the idle screen appear as shown in Tabl e 7 on page 42 .
Welcome 21 Table 2 on page 21 lists the context-sensitive soft keys that you can u s e to access menu items after dial pad input. In-call context-sensitive soft keys When a call is active, use the contex t-sensitive soft keys to access menu items.
Welcome 22 Table 3 on page 22 lists the context-sensitive soft keys you ca n use to access menu items duri ng an in-call session. T able 3: M enu items acce ssed during an in -call session through con.
Welcome 23 Audio Voice • Set the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs: • G722 (wideband codec) • PCMU (standard u-l.
Welcome 24 Activate The Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call th at the user placed on hold).
Welcome 25 More… • If you press the More… context-sensitive soft key once from the first menu list, you access the following context- sensitive soft keys: [NewCall] [More.
Welcome 26 When you press the More… context-sensitive soft key for the second time, the following context-sensitive soft keys appear on the menu list. Prefs Press the Prefs co ntext-sensitive soft key to display the Preferences menu. The menu items include the following: 1.
Welcome 27 Prefs 2. Audio—use to adjust tones and volume setting. 3. Feature Options—use to configure the following: — Call Ignore Action — Call Fwd Notification — Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone.
Welcome 28 Prefs 6. Network—use to access the following: —S e r v e r S e t t i n g s — Device Settings — Diagnostics — Disable screensaver — Licensing —L o c k 7.
Welcome 29 Navigation keys This section provides information abou t keys you can use to navigate within the menus of your IP Deskphone. You can select menu items in one of th e following ways: • Menu items are sorted b y number. Press the correspo nding number on the dialp ad and then press the Select soft key .
Welcome 30 Table 4 on page 30 describes the navigation keys and their functions. T able 4: Navigation keys and function s (Part 1 of 2) Key Function Navigation Key Cluster Press the Left or Right arrows on the Navigation Key Cluste r to: • Scroll long lines of text when you view caller ID.
Welcome 31 A vailable IP Deskphone call features The 2000 Series IP Deskpho nes are su pported by the Avaya IP Office 8.0 call server. Your system administrator uses IP Office to assign call features to your IP Deskphone. To determine which featur es are available or to activa te features, c ontact your sy stem administrato r or service provider.
Welcome 32 providers require that you enter a Director y Number (DN) to initiate a call, for example, 555-5555. Cont act your system administrator to determine whet he r you r Call Serv er suppo rts SIP addre ss dialing . Security features Before you can use your IP Deskphon e, an ID and passwor d must be assigned to your IP Deskphone.
Regulatory and safety information 33 Regulator y and safety information • This equipm ent complies with FCC radiation ex posure limits set f orth for an uncontrolled enviro nment. This equipment should be installed and operated with a minimu m dista nce of 20cm between the radiator and your body (excluding the handse t).
Regulatory and safety information 34 Table 6 lists Safety compliance for various jurisdictions . Australia: AS/AC IF S004 : Voice Frequency Performan ce Requirements for Customer Equipm ent European C.
Regulatory and safety information 35 DenAn regulator y notice for Japan.
Getting started 36 Getting star ted This section provides information abou t how to use the Avaya 1200 Series IP Deskphones. Carefu lly read each of the followoing sections before you opera te your IP.
Getting started 37 Figure 3: Connections on A vaya 1200 Series IP Deskph ones Attaching the foot stand (optional) Attach the foot stand in the appr op riate slots depending on the desired angle for your Avaya 1200 Series IP Deskphone. If you insert the foot stand into the upper slots, your IP Deskphone sits at a 25-degree angle.
Getting started 38 If you insert the foot stand into the lo wer slots, your IP Deskphone sits at a 55-degre e angle. 1. Align the bottom tabs on the foot stand with the p osition 1 slots or the position 2 slots on the back of your IP Deskphone. In position 1, the IP Deskphone sits at a 25-degree angle .
Getting started 39 Connecting AC power (optional) Your Avaya 1200 Series IP Deskphone suppor ts AC power and Power over Ethernet (PoE). For AC po wer, use only the Avaya-approved Globa l Power Supply (N014 6475) and the country-specific IEC cable that you can order separately.
Getting started 40 Connecting the PC Ethernet cable Connect a CAT5e PC Ethernet cabl e be tween your Avaya 1200 Seri es IP Deskphone and your computer to enab le your computer to access the LAN. 1. Plug one end of the PC Ethernet cable (not supplied) into the PC Ethernet port on the back of your IP Deskphone as shown in Figure 3 on page 37 .
Getting started 41 To make a call, you can dial an alp hanumeric SIP ad dress; for example, jdoe2@domain.com.You can ente r and edit text on your IP Deskphone using the following methods: Attention: Some ser v ice providers support only the u se of a Directory Number (DN) such as 555-5555 to initiate a c all to another IP Deskphone.
Getting started 42 character, press the dialp ad number 1 to cycle through the character s until you reach the one yo u need. For example, to enter a question mark (?), press the number 1 key eight times. T able 7: Alphanumeric charac ters for dialpad ke y 1 (Par t 1 of 2) Character Name @ at .
Getting started 43 Note: No letters are associated with the 0 key . + plus 1 numeral 1 T able 7: Alphanumeric charac ters for dialpad ke y 1 (Par t 2 of 2) Character Name.
Getting started 44 Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 co ntext-sensitive soft key when you enter text, you can set the Ava ya 1200 Series IP Deskphone dialpad defa ult to alphabetic mode.
Getting started 45 2. Choose one of the following: — Press the Off context-sensitiv e sof t key to turn on a lphanumeric dialing. — Press the Back context-sensitive soft key to keep existing configurations and retu rn to the Preferences menu.
Accessing the Avaya 1200 Series IP Deskphone 46 Accessing the A vaya 1200 Series IP Deskphone You require a log on ID an d a password to log on to a server with your IP Deskphone.
Accessing the Avaya 1200 Series IP Deskphone 47 Automatic login Before you first receive your IP De skphone, your system administrator can configure your IP Deskpho ne with your user logon and password. If this is the case , after you plug in the IP Deskph one you can use it without further configuration.
Accessing the Avaya 1200 Series IP Deskphone 48 Password protec tion for domains This feature supports a dmin password protection for editing of the domain and is not requir ed for switching domains. If you log on using the administrato r password, yo u can use the editing domain o ption for both the Current Domain state and Domain List state.
Accessing the Avaya 1200 Series IP Deskphone 49 Password request in server settings mode When you edit the domain from the serv er settings under th e Network menu, you a re prompted to enter the admin password. After you enter the password, the Domain page ap pears.
Accessing the Avaya 1200 Series IP Deskphone 50 Logging on to your IP Deskphone You need to log on to your IP De skphone when you fir st install and restart your IP Deskphone and anytime you log off or reboot. Select 4. Press the Select soft key . The screen displays the curr ent language.
Accessing the Avaya 1200 Series IP Deskphone 51 Note 1: When you log on to the Avaya 12 00 Series IP Deskphone for the first time, the s ystem prompts you for a location.
Accessing the Avaya 1200 Series IP Deskphone 52 3. Press the Login context-sensitive soft key. If Authentication is enabled by yo ur system administration, you are presented with the Authenticatio n ID screen. The authentication ID is autofilled with your user ID.
Accessing the Avaya 1200 Series IP Deskphone 53 5. Press the Next context-sensitive soft key. Cancel Note: Y ou can cancel the login process by pressing one of the following ke ys: — Cancel context-.
Accessing the Avaya 1200 Series IP Deskphone 54 Configuring the dura tion of the login After you enter your logo n ID an d pass wo rd the Duration sc reen appears. You can enter the ma ximum le ngth of time of the sessio n. If you choose to use the default duration Permanent, you r emain logged on to the IP Deskphone until you log off.
Accessing the Avaya 1200 Series IP Deskphone 55 Timed logoff When you determine a logon time other than perma nent, the IP Deskphone reminds you of yo ur expiry time.
Accessing the Avaya 1200 Series IP Deskphone 56 • Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login. Note: If you press the Release/Goodbye key to dismiss the logout prompt, yo u also terminate the call.
Accessing the Avaya 1200 Series IP Deskphone 57 your IP Deskphone, your specific settings and data are au tomatically available for you. The information stored in yo ur user profile includes: • Inde.
Accessing the Avaya 1200 Series IP Deskphone 58 Logging off fr om the A vaya 1200 Series IP Deskphone T o log off from the IP Deskphone: Logging on and off from a different extension This feature allows you to log on to a diffe rent deskphon e using you r own extension number.
Accessing the Avaya 1200 Series IP Deskphone 59 T o log on from a different deskphone Feature 1. Press the Feat ure soft key. Elogl 2. Press the Elogl soft ke y. The screen displays Extension login? Yes 3. Press the Yes so ft key. The deskphone displays the fo llowing prompt: User ID:> 4.
Accessing the Avaya 1200 Series IP Deskphone 60 T o log off from a different desk phone Making an emer gency call You can use the Avaya 1200 Series IP Deskphone to make a n emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on.
Accessing the Avaya 1200 Series IP Deskphone 61 and the IP Deskphone can only be used to make an eme rgency call. All context-sensitive soft keys and featur e keys are blank and unusable except for the second co ntext-sens itive soft key which allows you to switch between numeric and alphabetic ch aracters.
Configuring Avaya 1200 Series IP Deskphones 62 Configuring A vaya 1200 Series IP Deskphones You can adjust a few setting s of the Avaya 1200 Series IP Deskpho ne to conform to the envir on m en t wh er e yo u wan t to use th e ph on e . Th es e settings are saved to your User Prof ile.
Configuring Avaya 1200 Series IP Deskphones 63 Creating the idle screen text display You can create a text to display on the scre en, while the IP Deskp hone is idle. T o create the idle s creen display te xt: 3. Choose one of the following: — Press the Apply context-s ensitive soft key to save th e changes and return to the Display menu.
Configuring Avaya 1200 Series IP Deskphones 64 Configuring Menu auto back-out You can use the Menu Auto ba ck-out feat ure to configure the time interval required for the IP Deskphon e to go back to th e idle screen when the IP Deskphone is left inactive.
Configuring Avaya 1200 Series IP Deskphones 65 Note: When you enter the Auto back-out menu, the cu rrent configuration for the Menu Auto back-o ut time is pre-selected (highlighted) on the list.
Configuring Avaya 1200 Series IP Deskphones 66 Selecting a ring pattern You can use the ring patte rn feature to select the ring pattern for an incoming call.
Configuring Avaya 1200 Series IP Deskphones 67 • Handsfree Vo lume A sliding scale appears on the LCD screen display when you adjust the volume. Adjusting the ring volume You can adjust the ring volu me for an incoming call. T o adjust the ring volume for an incoming call: Prefs 1.
Configuring Avaya 1200 Series IP Deskphones 68 Adjusting the volume of the Handset, Headset, and Handsfree mode You can adjust the volume for the handset, head set, and the handsfree speaker of the I P Deskphone. T o adjust the volume of the handset: You can adjust the he ad set volume on the IP Deskphone.
Configuring Avaya 1200 Series IP Deskphones 69 T o adjust the headset volume: You can adjust the hand sfree mode volume on the IP Deskphone. Prefs 1. Press the Prefs context-sensitiv e so ft key, select Audio , select Voice , and then select Headset .
Configuring Avaya 1200 Series IP Deskphones 70 T o adjust the handsfree mode volume: Selecting a language The display is available in multip le languages. A maximum of five languages are a c cessible through the IP Deskphone. T he system administrator determines which langua ges are available for your IP Deskphone.
Configuring Avaya 1200 Series IP Deskphones 71 T o select a language: Selecting the date and time format Several date an d time for m ats are av aila b le. F or ma ts are base d on the 12-hour and 24- hour clocks. T o select a date format: Prefs 1. Press the Prefs context-sensitiv e so ft key, and then select Language .
Configuring Avaya 1200 Series IP Deskphones 72 2. Press th e Up/Down navigation key to highlight Misc Optio ns in the menu. Select 3. Press the Select soft key. 4. Press th e Up/Down navigation key to highlight Time in the menu. Change 5. Press the Change soft key.
Configuring Avaya 1200 Series IP Deskphones 73 The IP Deskphone provides the abilit y for you to select a time zone; however, your system administrator se ts the time zone on the IP Office caller server. Your selection will be overwritten if the syst em administrator has configured the time zone differently.
Configuring Avaya 1200 Series IP Deskphones 74 You can select the time zone format for your IP Deskpho ne. T o select a time format: 6. Press th e Up/Down navigation key to highlight Timezone in the menu. Change 7. Press the Change soft key. 8. Press th e Up/Down navigation key to scroll through and highlight the time zones.
Configuring Avaya 1200 Series IP Deskphones 75 2. Press th e Up/Down navigation key to highlight Misc Optio ns in the menu. Select 3. Press the Select soft key. 4. Press th e Up/Down navigation key to highlight Time in the menu. Change 5. Press the Change soft key.
Configuring Avaya 1200 Series IP Deskphones 76 9. Press the Back soft key to return to the menu and pr ess the Exi t soft key to return to the main screen.
Making a call 77 Making a call This section describ es the m eth o ds you can us e to make a call. You can make a call from your Avaya 120 0 Series IP Deskphone using one of the following: • “Maki.
Making a call 78 Making a call using off-hook dialing T o make a call using off -hook dialing: 1. Make a call by using one of the follo wing off-hook d ialing methods : — Press the Line feature key — Lift the handset — Press the Headset fixed key — Press the Handsfree fixed key The IP Deskphone produces a dial tone.
Making a call 79 Redial Msgs — Press the Redial context-sensitive soft key to dial the last dialed number. Note: The Redial context-sensitiv e soft key only appears if a n umber or addre ss was previously entered. — Press the Msgs context-sensitive soft key and select Voice Mail from the Messages menu to access your voice mail.
Making a call 80 Making a call using on-hook dialing You can make a call by using on-hook d ialing. Enter the SIP address o r the phone number befo re going off-hook. Note: When you use this method, you cannot toggle between alphabetic or nume ric input.
Making a call 81 T o end a handsfree call: T o mute a handsfr ee call: T o switch from the handsfree to hands et mode: T o switch from the handset mode to hands free mode: Press the Goodbye key 1. Press the Mute key. The LED indicator lights. 2. Press th e Mute key again to return to a two-way handsfree conversation.
Making a call 82 T o use a headset : T o switch from handsfree to hea dset: Making a call using redial Automatically redial the last te lephone number that you dialed. T o make a call us in g redi al : 1. Connect the headset to the headset jack or the handset jack.
Making a call 83 Making an intercom call T o make a call us ing the interc o m : Redial OR — Press the Redial sofkey to immediately initiate the call. Note: The Redial context-sensitive soft key only appears if a n umber or addre ss was previously entered.
Making a call 84 Making paging calls T o make a call using p aging: Yes 3. Press the Yes soft ke y. The deskphone displays the fo llowing prompt: Voice/Auto IC:> 4. Enter the extension number yo u wish to call. Done 5. Press the Done so ft key. Feature 1.
Making a call 85 Making a call using automatic callback You can set an au tomatic callback for a user that you have ca lled but who has not answered. When the user ne xt ends a call, the tele ph one system will call you and when you answer, will automatically make a call to the user.
Making a call 86 T o deac tivate automa tic callback: Joining a conference call You can use the Conference Meet Me feature to join a specific conference ca ll. T o joi n a conferen ce call: Feature 1. Press the Feature soft key. AutoCB 2. Press the AutCB soft key.
Making a call 87 Yes 3. Press the Yes so ft key. The deskphone displays the fo llowing prompt: Conference ID:> 4. Using the key pad, enter the ID number of the conference you wish to join. The conference ID is from 1-10 digits in length. Note: Ad hoc conferences are assigned IDs starting at 100 .
Receivin g a call 88 Receiving a call When you receive a call, you are typica lly notified by the alerting ri ng, and the incoming caller identificati on appears on the LCD screen. Caller identification When you receive an incomi ng SIP call, the Caller ID information appears on the LCD screen.
Receiving a call 89 T o answer an incoming call: Ignoring an incoming call You can terminate an incomin g call alert without answering th e call or sending a Decline Call reason by pressing the Ignore context-sensitive soft key or by pressing the Goodbye fixed key.
Receivin g a call 90 T o igno re an incomin g call: Configuring Do Not Disturb You can use the Do Not Disturb feature to prevent incoming ca lls. T o prevent an incoming call: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options , an d then select Call Ignore Action from the menu.
Receiving a call 91 T o cancel Do Not Disturb: DND 2. Press the DND soft key. The screen displays Do Not Disturb? Yes 3. Press the Yes so ft key. The screen displays Do Not Disturb to indicate that the feature is activated.
Receivin g a call 92 Setting an inter val for after-call work The After Call Work featur e allows you to have an interval of time between disconnecting from one call and receiving ano ther incoming CCR Agent hunt group call. During the interval, an y CCR Agent hunt group calls are pr ev en te d bu t dir ect calls to yo ur exte n sion are received.
Receiving a call 93 Receiving intercom ca lls Your IP Deskphone can be part of an intercom group. After you receive a call from the intercom group, the following occurs: • You receive a call notification and th e IP Deskphon e rings; the display is similar to the disp lay of a norma l call.
Receivin g a call 94 • The IP Deskphone does not display context-sensitive soft keys. • The IP Deskphone blocks all key events, such as line keys and digit keys, except for the Vo lume up and down keys, the Mute on and off key, and the Releas e key (Goodbye k ey).
Receiving a call 95 T o receive a pickup group call using direct pickup: PickG 2. Press the PickG soft ke y. The screen displays Group Pickup? Yes 3. Press the Yes so ft key. Feature 1. Press the Feature soft key. PickG 2. Press the DPkUp soft key. The screen displays Direct Pickup? Yes 3.
Receivin g a call 96 T o receive a pickup group call using pickup any: Receiving voice mail The following s ections describe how to use the v oicemail functions on your IP Deskphone: • “Enabling o.
Receiving a call 97 If you enable voice mail, and later disable voicemail so th at ne w calls are not directed to voicemail, the setting does not affect existing messages.You can continue to access existing messages and use other voicemail functions. To enable v oice mail: To disable voice mail: Feature 1.
Receivin g a call 98 Retrieving voice mail T o retrieve voice mail messages: Forwarding calls to another number You can redirect your calls to anothe r telephone in your system. The IP Deskphone allows yo u to co nt ro l how your calls ar e re dir ec te d.
Receiving a call 99 • “Follow me” on pag e 103 Call forwarding There are thre e options for call forwarding: • forward all calls immediately • forward calls only when th ere is no answer at your numbe r • forward calls only when your line is busy To activa te call forw arding for al l calls: Feature 1.
Receivin g a call 100 T o activate call forwarding– no answer: Edit Save Enable — To forward calls to a different number, press the Edit soft key and enter the numbe r th at you wa nt to forward the calls to. — Press the Save soft key to save the new number.
Receiving a call 101 To activate call forwarding–busy: Enable — To forward calls to the last number to which calls were forwarded, pre ss the Enable soft k ey. OR Edit Save Enable — To forward calls to a different number, press the Edit soft key and enter the numbe r th at you wa nt to forward the calls to.
Receivin g a call 102 To cancel call forwarding: 5. Specify the number th at you want to forward the calls to: Enable — To forward calls to the last number to which calls were forwarded, pre ss the Enable soft k ey.
Receiving a call 103 Note: If the IP Deskphone is ringin g or is in Do Not Disturb mode, you cannot forw ar d th e call. Follow me Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that you can distinguish them from calls for the extension’s assig ned user.
Receivin g a call 104 To redirect calls using Follow Me To : Feature 1. Press the Feature soft key. FolTo 2. Press the FolT o soft key. The screen displays Follow Me To? Yes 3. Press the Yes softkey. The screen displays th e last number to which calls were redirected.
Receiving a call 105 To redirect calls using Follow Me Here : To cancel Follow Me Here: Feature 1. Press the Feature soft key. Here+ 2. Press the Here+ soft key. The screen displays Follow Me Here? Yes 3. Press the Yes softkey. The screen displays th e last number to which calls were redirected.
Receivin g a call 106 When you cancel Follow Me Here, you must do so from the same extension whe re you ac tiva te d th e fe atu r e an d re ce ive d the red ir ect ed calls. Feature 1. Press the Feature soft key. Here- 2. Press the Here- soft key. The screen displays Cancel Follow Me Here? Yes 3.
The Address Book 107 The Address Book The Address Book is a personal directory of contacts from which you can make a phone call.You can access the Address Book while on a call and start a new call from the highligh t ed contact.
The Address Book 108 First, go off-hook by using one of the method s de scribed in the section “Making a call using off-hook dialing” on page 78 . You can also acces s the Address Book while on an active call and initiate a new call. The IP Deskphone automatic ally places th e active call on hold when you initiate a new call.
The Address Book 109 Adding a contact to your Address Book You can add a new contacts to the Address Book of the IP Deskphone. T o add a cont act to your Address Book: Add 1.
The Address Book 110 Editing a contact in your Address Book You can edit a contact in your Address Book. T o edit a contact in your Address Book: Yes No Back 5. Do one of the following to complete the entry: — Press the Yes context-sensitive soft key to add the contact to a group and then select the group for the contact to be added.
The Address Book 111 View 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View context- sensitive soft key.
The Address Book 112 7. Use the dialp a d to enter a ne w ph on e number or new SIP addres s (URI) for the contact. Next Back 8. Choose one of the following: —P r e s s t h e Next context-sen sitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu.
The Address Book 113 T o delete a cont act from your Address Book: Ok 10. Press t he Ok context-sensitive soft k ey to complete the entry and return to the previous menu. View 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive soft key.
The Address Book 114 Copying information to the Address Book To copy information from th e Call Inbox screen to the Address Book use the Copy fixed key. T o copy a cont act to the Address Book: 1. Press the Up/Down navigation key to highlight the contact in the Call Inbox that you wa nt to add to your Address Book and press the Copy fixe d key.
The Address Book 115 Next Back 5. Choose one of the following: —P r e s s t h e Next context-sen sitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu. Note: If you do not need to chan ge the name for the con tact, pres s the Next context-s en sit iv e soft key.
The Address Book 116 Searching for a contact in the Address Book When you access the IP Deskphone Address Book you can pe rform a search for a contact using one of the following methods: • Index Sea.
The Address Book 117 T o change the search method of the IP Deskphone: Using the Search featur e in the Address Book To search fo r a contact while access ing your person al Address Book, use the dialpad to enter th e search information.
The Address Book 118 • Name Search—to search for a specific name in your personal Address Book, enter the name by using the dialpad. Using the Search feature You can search fo r a contact that is in your Avaya 120 0 Series IP Deskphone Address Book.
The Address Book 119 4. Use the dialpad to ente r the search information for th e co nt act . Search Back 5. Choose one of the following: — Press the Search context-s ensitive soft key. — Press the Back context-sensitive soft key to return to the previous menu.
The Address Book 120 Search Exit 7. When a search result is not succes sful, you can do one of the following: — Press the Search context-sen sitive soft key to return to the search menu and begin a new search. —P r e s s t h e Exit context-sensitive soft key to return to the idle screen.
Call Inbox 121 Call Inbox While your IP Deskphone is active, a ll incoming calls are saved in your Call Inbox. You can view the fo llowing details about each call: • Call status (Missed) • Name of.
Call Inbox 122 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. Note: Y ou can initiate a call to the highlighted caller . Fo r more in formation, see “Initiating a call from the Call Inbox” on page 1 28 .
Call Inbox 123 Table 8 on page 123 provides a list of additional user interactions for the main inbox scr een. Delete Exit — Press the Delete context-sensitive soft key to delete the highlighted call or all calls in your Call Inbox. See “Deleting calls in yo ur C all Inbox” on page 129 .
Call Inbox 124 Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox: Press the Line key to place a call to the address of the selected call log entry from the user logged in o n the selected line key. Call Prev Next Back 1.
Call Inbox 125 Managing missed calls When you do not answer incoming calls, the number of new calls appears on the IP Deskphone LCD screen. For example , if you miss three calls the following message appears: 3 new calls . Note: When you view a missed call in your Call Inbox, the new call message no longer appe ars on the LCD screen.
Call Inbox 126 Missed Calls Notification You can change the call log beh avior so that the message xx new calls is cleared by entering the Inbox without having to sele ct each missed call.
Call Inbox 127 Select 3. Choose one of the following: — Press the Select context-sen sitive soft key. — Press the Back context-sensitive soft key to abort the changing of the configurations and retu rn to the Message Options scr een .
Call Inbox 128 Initiating a call fr om the Call Inbox When you receive a call that is miss ed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and select Inbox from the menu.
Call Inbox 129 Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls an d answered c alls are deleted. When you view the missed calls and select delete, only the missed calls are deleted. T o delete calls fr om you r Call Inbox: Edit Call 4.
Call Inbox 130 Accessing the calls in your Call Inbox during a call You can access the ca lls in your Call Inbox while you are in an active call. T o access the calls in your Call Inbox during a call: Yes AllUsr All No 3.
While on an active ca ll 131 While on an active call You can use the following featur es during an active call: • “Making a new call” on page 1 31 • “Call Waiting” on pa ge 132 • “Plac.
While on an active c all 132 Initiating a call using the active call context- sensitive soft key menu You can initiate a call using the ac tive call context-sensitive soft key menu. T o initiate a call using the act ive ca ll context-sensitive sof t key menu: Call W aiting While you are on an active call and you receive an incomin g call.
While on an active ca ll 133 Placing a call On Hold Use the Hold feature when you are talking to one co ntact and want to perform another action, such as answ er a new incoming call, tran sfe r a call, or initiate a new call. You can have a number of calls on hold at the same time.
While on an active c all 134 When the IP Deskphone has multiple calls connected at the same time, you can acc ess menu items. Context-sensitive soft keys for th e multiple calls In-cal l display screen NewCall Press NewCall c ontext-sensitive soft key to obtain a dia l tone to plac e another call.
While on an active ca ll 135 more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. When you press the more… context- sensitive so ft key, a differe nt selection of context-sensitive soft keys appears.
While on an active c all 136 more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-.
While on an active ca ll 137 Prefs Press the Prefs context-sensitive soft key to display the Pr eferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones an d volume settings.
While on an active c all 138 T o access a call on hold when multiple calls are on hold: Prefs 6. Network—use to access the followin g: — Server Settings — Device Settings — Diagnostics — Disable scree ns av er —L i c e n s i n g —L o c k 7.
While on an active ca ll 139 T o make a call on ho ld th e ac ti ve ca ll: Using call conferencing You can use the Conference fe atur e to establish a conference call between the active call and calls on hold. The Confer ence feature is available whe n you are on a n active call.
While on an active c all 140 To use call conferenc ing: 1. Enter the first phone numbe r or SIP address that you want to call. 2. Place th e active call on hold .
While on an active ca ll 141 T ransferring a call When more th an one call is on hold, th e call you want to tran sfer must be the active call. For mo re information, see “ To make a call on hold the active call:” on page 139 . Note 3: The IP Deskp hone d oes n ot auto matically p lace the call you want to transfer on hold.
While on an active c all 142 Select 4. Choose one of the following: — Enter the phone numb er or SIP address to which you are transferrin g the c all. — Select a contact from the Address Book or Call Inbox by pressing th e corresponding fixed key.
While on an active ca ll 143 Yes No Back The IP Deskphone pr om pts you with th e following question, Consult with party? 6. Select one of the following context- sensitive soft keys: — Press the Yes context-sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer.
While on an active c all 144 Using the Call Park feature You can use the Call Park feature to te mporarily park a call so that yo u or another user can retr ieve the parked call fr om another phone. Using Call Park does not tie up a line, because the call is he ld on the IP Office call server.
While on an active ca ll 145 Retrieving a Parked Call You must ha ve the retrieva l code to retrieve a parked call from the server. You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call. T o retrieve a p a rked call 4.
While on an active c all 146 Using account codes Your system adm inis tra to r ca n co nfi gure account codes on the IP Office call server. Account codes can be used to keep track of calls in rela tion to particular activities or clients. They can also be used to keep tr ack of calls by particular users or sets of user s.
While on an active ca ll 147 Recording a call The IP Deskphone allows you to record all or part of a conversation. T o record a call: 2. Press the Acct soft key. The screen displays Account Code? 3. Press the Ye s soft key. The deskphone displays th e pr ompt Enter Account> .
While on an active c all 148 T o stop recording a call: 2. Press the CRec soft key. The screen displays Call Record? 3. Press the Ye s soft key. The deskphone displays the messag e Recording Started . An audio annouce ment plays to alert call participants that the call is being recorded.
Configuring custom settings 149 Configuring custom settings This chapter prov ides informat ion about the following topics: • “Programmable keys” on page 149 • “Assigning functions to progra.
Configuring custom settings 150 • After Call Work • Call Record • Follow Me Here • Follow Me To The IP Deskphone numbers the pr ogrammable keys on the IP Deskphone from 1 to 4.
Configuring custom settings 151 4. Press the programmable key th at you want to assig n a feature to . If the key was not previou sly programmed, th e screen pr omp ts you to Select feature . If the key was already programm ed, the screen displays option s to Erase or Edit and prompts you to select one.
Configuring custom settings 152 Erasing a pr ogrammable key T o remove a feature from a pro grammable key: Feature 1. Press the Feature soft key. BtnPg 2. Press the BtnPg soft key. The Button Pr ogramming sc reen displays and p rompts you to Select a button .
Configuring custom settings 153 Restoring the default settings for pr ogrammable keys If you have assigned features to programmable ke ys, you ca n return the programmable keys to their defa ult settings usin g the following procedu re.
Configuring custom settings 154 T o configure speed dialing: Feature 1. Press the Feature soft key. 2. Enter *1 or *2 on the dialpad. 3. Press the Enter key. The Speed Dial screen displays and prompts you to Press a butto n. 4. Press the programmable key th at you want to assig n a feature to .
Configuring custom settings 155 Querying programmable keys You can query any of the pr ogrammable keys to confirm which function has been a ssigned to the key. T o query button programming: 7. Press the Enter key. The screen displays ‘Programme d’ and a label displays next to the programmable key to indicate the na me of the assigned feature.
Configuring custom settings 156 Using the relay option You can use your IP Deskphone to ac tivate external device s that are connected to the IP Office server through a relay connectio n. For example, you can use your IP Deskph one to activate a door release system.
Configuring custom settings 157 T o open the switch and de-activate a relay connectio n: T o use relay pulse: Done 5. Press the Done so ft key. The screen display a confirmation message: Relay_On: Port<#> . Feature 1. Press the Feature soft key.
Configuring custom settings 158 T winning Twinning is a feature that allows you to have yo ur calls ring on tw o phones. You can twin your IP Deskphone with another internal phone, or with an external phone. For example, you can twin your IP Deskpho ne with a mobile phone.
Configuring custom settings 159 T o disable twinning: Twin 2. Press the Twin sof t key. The screen displays the message Twinning? Yes 3. Press the Yes softkey.
Configuring custom settings 160 Configuring privacy settings The IP Deskphone provides severa l privacy settings.You can restrict caller information coming to the IP Deskphone or caller informatio n leaving the IP Deskphone. You can al so rest rict the name, SIP address, or both from appearin g on the screen.
Configuring custom settings 161 T o configure Incoming Call Privacy: Outgoing call privacy You can restrict th e information for outgoing calls from your phone by configuring the Outgoi ng Call Privacy setting. Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options , and then Incoming Privacy from the me nu.
Configuring custom settings 162 T o configure Outgoing Call Privacy: Private calls You can use the Private Call feature to pr event a call from being recorde d and to restrict it from intrusions. After you enable Private Call, subseque nt calls cannot be intruded on, bridged into or sile ntly monitored until you disable it.
Configuring custom settings 163 T o set call privacy: T o disable call privacy: Audio Codecs This feature allows yo u to sp ec ify a cod e c to whic h you can switch to during an active call. You can use the Preferences menu to modify the order of p reference of th e codecs betw een calls.
Configuring custom settings 164 You can select an audio codec by name durin g a call, or while the handset is idle. The Audio Codecs fea ture also gives you cont rol over the audio configuration th at is used for inbound and outbound calls. To change the codec while on the call, select Audio , Change codec , and then press OK .
Maintaining the IP Deskphone 165 Maintaining the IP Deskphone The following chapter describes the fo llowing advanced features: • “Viewing the IP Deskphone information” on page 165 • “Access.
Maintaining the IP Deskphone 166 •E 9 1 1 Press the Details context-sensitive soft key t o show: • Primary User • Primary Domain •M A C •I P • License server — Status The contents of this screen include user and IP Deskphone identifiable information that needs to be pr otected (per US Federal/DoD requirements /guidelines).
Maintaining the IP Deskphone 167 The IP Deskphone displays the following menu: 1. Search—use to perfor m local/global search. 2. Login. 3. Logout— use to logoff the IP Desk phone. For more information, see “Logging off from the Ava ya 1200 Series IP Deskphone” on page 58 .
Maintaining the IP Deskphone 168 Resetting the IP Deskphone phone You can use this fe ature to reset th e phone without unplugging the power cable. T o reset the IP Deskphone: Yes No 4. Choose one of the following: — Press the Yes context-sensitive soft key check for the latest software update for your IP Deskphone.
Maintaining the IP Deskphone 169 Erasing the user data The IP Deskphone stores user files that you can del ete. These files include: 1. Profiles—user profile settings 2. Sounds —d ow nlo a de d to ne s or audi o ale rt s 3. Languages—downlo aded language files 4.
Maintaining the IP Deskphone 170 T o delete user dat a files: 1. Press the Services fixed key. 2. Select File Manager . Note: Y ou mu st enter your lo gin password to access the File Manage r menu. abc 3. Press the abc/123 contex t-sensitive soft key to toggle betw ee n alp h abet i c or numeric input.
Maintaining the IP Deskphone 171 6. Press the Up/Down navigation key to highlight one of the fo llow i ng : — Profiles — Sounds — Languages — System file — All files Select Delete Exit Back 7. Choose one of the following: — To enter the s elect ed folder, press the Select context-s ensitive soft key.
Maintaining the IP Deskphone 172 T o delete a user profile: T o delete a sound file: 1. Press the Up/Down navigation key to highlight the user profile you want to delete. Delete Back 2. Choose one of the following: — Press the Delete context-sensitive soft key to de lete the highlighted user profile from the list.
Maintaining the IP Deskphone 173 T o delete a language file: T o delete a log file: 1. Press the Up/Down navigation key to highlight the language file you want to delete. Delete Back 2. Choose one of the following: — Press the Delete context-sensitive soft key to de lete the highlighted language file from the list.
Maintaining the IP Deskphone 174 T o delete the system file withou t deleting the user profile: T o delete all files: Network menu Primarily, the system administrator is the only person authorized to access the network menu and to use an administr ation password to access the items.
Maintaining the IP Deskphone 175 • Server Settings—to se lect and edit domains • Device Settings—to configure the ne twork settings • Diagnostics—to run a trace route or send a ping to dia.
Maintaining the IP Deskphone 176 soft keys are displayed. If the IP Deskp hone is idle and no key is pressed, the software update begins in one minute .
Visual indicators 177 V isual indicators The Avaya 1200 Series IP Deskp hones use visual indicators or cues to indicate incoming calls and messages. The display ico ns on the IP Deskphone also indicate the current call state.
Visual indicators 178 Table 10 on page 178 lists the status visual indicators that the IP deskphone uses to show the status of the line that you are monitoring .
Quick reference 179 Quick reference This section provide s a qu ick re fe re nce guide for the Avaya 1200 Ser ies IP Deskphone. See the following sec tions for more information: • “Fixed keys” o.
Quick reference 180 Directory Access your address book to view, add or edit entries or initiate a call. Enter Use the Enter key to select highlighted menu items an d to set pr ef er en ce s. Th e Enter key duplicates the function of the phone and select context-sensitive soft keys.
Quick reference 181 Note: The abc/ 123 context-sensitiv e soft key toggles between alphabetic and numeric inp ut. When the context-sensitive sof t key label is abc , you can enter alphabetic text an d when the context- sensitive soft ley label is 123 , you can enter numbers.
Quick reference 182 Context-sensitive soft keys The following context-sensitve key menus ar e provided below: • “Idle phone display” on page 183 • “Active call display” on page 184 • Lift the Hand set or press the Headset key , Handsfree key or the Line key and enter the SIP address or ph one number and press send.
Quick reference 183 Idle phone display A description of the context-sensitive soft keys availa ble with the phone is idle is provided below. Feature Msgs Redial More ... More… context-sensitive soft key menu (first) F eature 123/abc Prefs More ... Redial or NewCall Redial the last dialed number.
Quick reference 184 Active call display Display the Pr eferences menu. 1. Display —Adjust screen display settin gs. 2. Audio —Adjust tone s an d vo lum e settin g s. 3. Feature Options —Pro gram call ignore actions and call fwd notification. 4. Language —Change lan guage.
Quick reference 185 When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys availa ble with the phone is idle is provided below . Conf Obtain a dial tone to place an other call during an active call.
Quick reference 186 Display screen icons The table below provides a list of the following display screen icons: • Call state —Icons to indicate the Call state of your phone. • Inbox— Icons to indicate the status of each incoming calls in your Inbox.
Limitations 187 Limitations Table 11 on page 187 lists the limitations for Avaya 120 0 Series IP Deskphones when used with IP Office 8.0. T able 11: Limitations Item Function Call Decline Reasons Call Decline Reasons are no t supported.
Limitations 188.
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An important point after buying a device Avaya 1200 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya 1200 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya 1200 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya 1200 you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya 1200 will certainly help you make a decision on the purchase.
If you already are a holder of Avaya 1200, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya 1200.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya 1200. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya 1200 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
