Instruction/ maintenance manual of the product 1030 Avaya
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A vaya V ideo Communications Systems User Guide A vaya 1050, A vaya 1040, A vaya 1030 Issue 1 June 2010.
2 Avaya V ideo Communications Systems User Guid e © 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the in formation in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors.
Avaya Video Communications Systems User Guide 3 Shrinkwrap License (SR). Customer may install and use the Software in accordance with th e terms and conditions of the applicable license agreements, such as "shrinkwrap" or "clickthrough" license accompanying or applicable to the Software ("Shrinkwrap License").
4 Avaya V ideo Communications Systems User Guid e Using A vaya Video Co mmunications Systems This guide explains how to use the followin g A vaya vide o communications systems to pla ce and manage calls: • Avaya 1050 • Avaya 1040 • Avaya 1030 For information about using A vaya 1010/1020, refer to the Avaya 1010/1020 User Guide .
Avaya V ideo Communication s Systems User Guide 5 System Component s Before using your Avaya vi deo communications system, familiarize yourself with its components. Camera Near end particip ants and object s in a video conference call are located in the same room a s your Avaya vide o communic ations syst em.
6 Avaya V ideo Communications Systems User Guid e Microphone An Avaya system inclu des a de vice with one or more microphones for audio input during a call. Depending o n the model and o ptional pe ripherals purchased, the system may have one or more of the following devices.
Avaya V ideo Communication s Systems User Guide 7 Codec The Ava ya codec compresses outgoing video an d au dio content and data, transmit s this information to the far en d of a call, and de compresses inco ming in formatio n. Y ou should not need to interact with the codec once it has been prop erly inst alled in your environment.
8 Avaya V ideo Communications Systems User Guid e Remote Control The Avay a remote control provides wireless control of all Avaya video communications system function s an d en a ble s you to navig at e the user interface, place and receive calls, and control cameras connecte d to the system.
Avaya V ideo Communication s Systems User Guide 9 Navigating the User Interface When your Av aya system is idle, a screen sa ver appears on the display , or the screen is black. An incoming call o r pressing any button on the remote control automatically invokes the system.
10 Avaya V ideo Communications Systems User Guid e Icon Condition Video Indicates the number of video calls in progre ss. Each orange circle that appears to the right of the video icon repr esents a video call in progress. V oice Indicates the number of voice calls in progress.
Avaya V ideo Communication s Systems User Guide 11 • The navigation bar is a grey bar that appear s below the system status bar . The navigation bar cont ains icons that correspond to buttons on the remote control and text that describes the action a button pe rforms .
12 Avaya V ideo Communications Systems User Guid e The System Menu T o access the System Menu from the main screen, press the button on the remote control. Fr om the System Menu you can do the following: • View selected configuration and status in formation about your Avaya system in the System Information pages.
Avaya V ideo Communication s Systems User Guide 13 Controlling Cameras Become familiar with how to control a camera co nnected to your sy stem before placing a video call. The System Information page identifies th e type of camera connected to the system.
14 Avaya V ideo Communications Systems User Guid e Configuring Camera Preset s A camera preset is a predefined camera positi on that is a ssociated with a numeric key on the remote control.
Avaya V ideo Communication s Systems User Guide 15 Managing Near End Video Quality Before you place a call, examine the ne ar end video image from the camera conne cte d to your Avay a system. If the image flickers, colors appear unb alan ced, or the image appears too dark, you may ne ed to adjust the room lighting or camera settings.
16 Avaya V ideo Communications Systems User Guid e 4. Use the arrow keys on the remote control to digit ally p an and til t the camera. Depending on the camera you are using, digit al pan and tilt beh.
Avaya V ideo Communication s Systems User Guide 17 Placing a Call from the REDIAL List The REDIAL list on the main screen stor es up to 15 recently dialed numbers.
18 Avaya V ideo Communications Systems User Guid e Placing a Call from the Directory The directory stores a list of names and numbers from which you can place calls. The directory includes three subdire ctories: the loca l, corporate, and meetings directories.
Avaya V ideo Communication s Systems User Guide 19 Manually Dialing a Number from the Main Screen Use the Vid eo C al l and Vo i c e C a l l selections on the main screen to dial a video or voice number manually u sing the remote con trol.
20 Avaya V ideo Communications Systems User Guid e Manually Dialing a V oice Number T o dial a voice number manua lly fro m the main scre en , follo w th ese ste ps: 1. Use the arrow keys on th e remote control to select Vo i c e C a l l and press OK .
Avaya V ideo Communication s Systems User Guide 21 Including Multiple Sites in Calls If your system is hosting a conf erence call (all callers are connectin g to your system), you can add participants to an ex isting call at any time up to th e maximum connections allo wed for the syste m.
22 Avaya V ideo Communications Systems User Guid e Answering or Rejecting a Call Y ou can configure your system to automatically answer incoming calls by setting preference s in User Preferences : Calls as follows: • Auto Answe r —If set to Enabled , the system automatically answers the first incoming call.
Avaya V ideo Communication s Systems User Guide 23 Enabling Do Not Disturb During Calls If you receive an incoming call while you are in another call and Auto Answer Multiway Call is set to Disabled , you can choo se Do Not D isturb which ignores the incoming call and prevent s any other calls from interrupting for the duration of the call.
24 Avaya V ideo Communications Systems User Guid e Managing a Call During a call, you can view information about th e status of the call and the identity of connected callers. Y ou can also manage audio o utput and video images, control cameras, select input to appe ar in a display , and initiate a presen tation.
Avaya V ideo Communication s Systems User Guide 25 Caller ID When a far end system in a video call answers your incoming call, video fro m the far end appears in your display . In the upper-left corne r of the far video image, the caller ID (phone number or IP address) of the fa r end system appears.
26 Avaya V ideo Communications Systems User Guid e Hiding or Showing U ser Interface Elements By default, the system information, status bar , and navigation bar fade from the screen after a call has been co nnected for 10 secon ds. This interval reset s after an y interaction with the system.
Avaya V ideo Communication s Systems User Guide 27 For the Active Microphone V olume preference, A vaya recommends a volume settin g of 5 to 8 for most Avaya Video MicPod 1000 applications and 5 to 10 for most Avaya Video Camera 100 applications. Use the me ter to visually verify that the transmit level peaks in the desired -28 to -22 dB range.
28 Avaya V ideo Communications Systems User Guid e Managing Video Layout During a cal l, video images from co nnected callers appear in your disp lay .
Avaya V ideo Communication s Systems User Guide 29 Changing the Screen Layout of V ideo Images T o change the screen layout, do the follo wing: • Press the screen layout button.
30 Avaya V ideo Communications Systems User Guid e Using Camera Preset s During a Call Y ou can configure a camera preset befo re plac ing a call or during a call. T o configure a camera preset on the near camera before placing a call, refer to “Configuri ng Camera Presets” on p age 14.
Avaya V ideo Communication s Systems User Guide 31 Changing the Primary Input • When the system is idle and the main scr een appears in the display: a. Press input + . The Primary Input selection dialog appear s and co ntains small represent ations of the available input so ur ce s.
32 Avaya V ideo Communications Systems User Guid e Initiating a Present ation Avaya systems includ e support for sharing dat a from the present ation input (typically a personal computer co nnected to the codec) while simultaneously showing vid eo from the primary input.
Avaya V ideo Communication s Systems User Guide 33 If support for prese nt ations is enabled, but a presen t ation does not st art automatically when a video input device is connected to the sy stem, follow these steps to st art or stop a presentation ma nually: 1.
34 Avaya V ideo Communications Systems User Guid e Viewing Call S t atistics T o view s tatistical information about a call, follow these steps: 1. During a call, pre ss th e button. 2. Audio and vi deo statistics for the current call disp lay on the scree n.
Avaya V ideo Communication s Systems User Guide 35 The following additional info rmation appear s below the Audio statistics block: - the call duration - the make and model of the far end video communication device and the soft ware version it is using 3.
36 Avaya V ideo Communications Systems User Guid e Ending a Call from th e Call Mana ger T o hang up a call from the Call Manager dialog, follow these step s: 1. From any call screen, press OK . The Call Manager dial og ap pears. 2. Choose one of the following: - T o hang up a single call, press OK again to end the call.
Avaya V ideo Communication s Systems User Guide 37 Using a Single Display for Local Present ations If your Avaya system has a sing le display and you wish to show data locally from a device connected to a video input when the system is idle or in a vo ice call, access User Preferences : Appe a ra nce .
38 Avaya V ideo Communications Systems User Guid e Removing an Entry fr om the REDIAL List T o remov e an entry from the REDIAL list, follow thes e steps: 1. Using the arrow keys on the remote contro l, select the entry you wish to remove. 2. Press the butt on.
Avaya V ideo Communication s Systems User Guide 39 4. Do one of the following : a. T o add an entry to the local directory , use the arrow keys to select fields in the New Directory Entry screen. Press OK to enter a value in a selec ted field . Ent er a system name, video and voice number s, and IP address or ISDN numbers.
40 Avaya V ideo Communications Systems User Guid e Copying an Entry from the Co rporate to Local Directory Y ou can copy an en tr y fro m the cor p or at e directory to the loc al directory . 1. Access the directory by pressing the button from the main screen.
Avaya V ideo Communication s Systems User Guide 41 4. Modify values in the Edit Directory Entry or Edit Meeting Entry dialog. a. Press OK to select a field you wish to modify . Note: If necessary , press the button to change the method of text entry for text fields.
42 Avaya V ideo Communications Systems User Guid e Camera Issues If you are unable to pan, tilt, or zoom a camera that has these capabilities, ensure the remote control contains three AAA batteries that are in good wo rking condition.
Avaya V ideo Communication s Systems User Guide 43 Adjusting Camera Brightness Camera brightness refe rs to the amount of li ght received through th e lens of the camera. Y ou can improve dim scenes by adjusting room lighting and manually adjusting the camera brightness.
44 Avaya V ideo Communications Systems User Guid e Display Issues The following issues are related to the user interface or the display . Display Failures If data do es no t app ear on the di sp lay ,.
Avaya V ideo Communication s Systems User Guide 45 Audio Issues An Avaya system au tomatically selects the best audio algorithm based on the call rate and the capabilities of the remote system. The follo wing issues are relate d to the audio quality .
46 Avaya V ideo Communications Systems User Guid e Connectivity Issues If a call does not successfully connect, verify that you have dia led a working numbe r and that the far end destina tion is powered o n and av ailable. V e rify that the network is rea dy and available.
An important point after buying a device Avaya 1030 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya 1030 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya 1030 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya 1030 you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya 1030 will certainly help you make a decision on the purchase.
If you already are a holder of Avaya 1030, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya 1030.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya 1030. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya 1030 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
