Instruction/ maintenance manual of the product 1010 Avaya
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A vaya 1010/1020 User Guide Issue 1 June 2010.
2 Avaya 1010/1020 User Guide © 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the in formation in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors.
Avaya 1010/1020 User Guide 3 Shrinkwrap License (SR). Customer may install and use the Software in accordance with th e terms and conditions of the applicable license agreements, such as "shrinkwrap" or "clickthrough" license accompanying or applicable to the Software ("Shrinkwrap License").
4 Avaya 1010/1020 User Guide Using A vaya 1010/1020 This guide expla ins how to adm in i ste r , locally configure, an d us e the Avaya 1010 an d 1020 video conferencing systems.
Avaya 1010/1020 User Guide 5 Camera and Microphone An Avaya 10 10/1020 system includes a high-de fi nition video camera an d a device with one or more microp hones for audio input during a call. A v aya V ideo Camera 100 is a fixe d-focus camera that includes two omni-dir ectional microphones, providing audio and video input from the same device.
6 Avaya 1010/1020 User Guide Optionally , you can use a combination of an Avaya V ideo Camera 150 and A vaya V ideo MicPod 1000 for video inpu t a nd audio input during a ca ll. Avaya V ideo Camer a 150 is a pan, tilt, zoom camera and A vaya V ideo MicP od 1000 includes a sing le omni-directional microphone, mute button and mu te status L EDs.
Avaya 1010/1020 User Guide 7 Remote Control The Avay a remote control provides wireless control of all A vaya 1010/1020 functions an d enables you to navigate the user interface, place and receive ca lls, and contro l cameras connected to the system.
8 Avaya 1010/1020 User Guide Navigating the User Interface When your Avaya system is idle, a screen saver appears on the display , or the screen is black. An incoming call or pressing any button on the remote con trol automatically invokes the system.
Avaya 1010/1020 User Guide 9 • The navigation bar is a grey bar that appear s below the system status bar . The navigation bar cont ains icons that correspond to buttons on the remote control and text that describes the action a button pe rforms . The icons an d te xt change dependin g on how you use the system.
10 Avaya 1010/1020 User Guide The System Menu T o access the System Menu from the main screen, press the button on the remote control. Fr om the System Menu you can do the following: • View selected configuration and status in formation about your Av aya system in the System Information pages.
Avaya 1010/1020 User Guide 11 Use the following buttons on the remote control to adjust the camera angle: Configuring A vaya V ideo Camera 150 Preset s A camera preset is a predefined camera positi on that is a ssociated with a numeric key on the remote control.
12 Avaya 1010/1020 User Guide Configuring prese ts befo re placing a ca ll ensures that you can quickly change the near end camera position during the call. T o configur e a preset fo r the n ear end camera before placing a call, follow these steps: 1.
Avaya 1010/1020 User Guide 13 Placing a Call from the REDIAL List The REDIAL list on the main screen stor es up to 15 recently dialed numbers. A scroll bar appears when more than five entries are availabl e for selection.
14 Avaya 1010/1020 User Guide Placing a Call from the Directory The directory stores a list of names and numbers from which you can place calls. The directory inc ludes two subdirectories: the lo cal and corporate directories. The corporate directory is read only and manag ed by your administrator .
Avaya 1010/1020 User Guide 15 Manually Dialing a Number from the Main Screen Use the Vid eo C al l and Vo i c e C a l l selections on the main screen to dial a video or voice number manually , using the remote control. Manually Dialing a Vi deo Number T o dial a video number ma nua lly from the main screen, follow these step s: 1.
16 Avaya 1010/1020 User Guide Manually Dialing a V oice Number T o dial a voice numbe r man ua lly fro m the main scre en , follo w th ese ste ps: 1. Use the arrow keys on th e remote control to select Vo i c e C a l l and press OK . 2. Enter the number you wish to call.
Avaya 1010/1020 User Guide 17 T o enable this featur e, follow these steps: 1. From the main screen, access the syst em me nu by pressing the button on the remote control. 2. Use the down arr ow ke y to select Do Not Disturb . 3. Click OK . A dialog box appears indicating that the system Do Not Disturb feature is enabled.
18 Avaya 1010/1020 User Guide Caller ID When your video call is answered, video from the fa r end appears in your display . In the upper-lef t corner of the far video image, the caller ID (phone num ber or IP address) of the far end system appears.
Avaya 1010/1020 User Guide 19 Adjusting V olume T o adjust t he volume in a call, use t he button on the r emote cont rol. Y ou can also a djust the active microphone volume, or the treb le and bass levels for audio out by adjusting preference s in User Preferences : Audio .
20 Avaya 1010/1020 User Guide Managing PI P Y our display shows the far-end and near-end video conferencing sites in addition to the menus and video image s fro m connected video sources. Picture-In-Picture (PIP) is a smaller window pl aced in one of the corners of the call screen.
Avaya 1010/1020 User Guide 21 Layout s 1/3 and 2/3 (No Present ation) Layout 3/3 (No Present at io n) Far End Video Layout 2: Far End and Near End video swap positions Near End Video (hides) Far End V.
22 Avaya 1010/1020 User Guide Changing the Screen Layout of V ideo Images while Re ceiving a Present at ion When you are receiving a present ation, you can choose from the following layout s: Layout s.
Avaya 1010/1020 User Guide 23 Layout s 4/6 and 5/6 Layout 6/6 Controlling a Far End Camera Y ou can control a far end PTZ camera during a video confer ence in the same way you control a near end PTZ camera if the far end camera is enabled proper ly . Avaya V ideo Camera 100 does not suppor t camera control.
24 Avaya 1010/1020 User Guide T o select a far end camera to control, do the followin g from any call screen: Press the near/far camera button on the remote control. The bl ue camera icon appears in the far end video ima ge in the call. Y ou can choose the far end input device to control by pressing the input button on the remote control.
Avaya 1010/1020 User Guide 25 Viewing Call S t atistics T o view statistical information about a call, follow these steps: 1. During a call, pre ss th e bu tto n. 2. Audio and vi deo statistics for the curre nt call appear on the screen. T wo columns of statistics, Receive and T ransmit appear .
26 Avaya 1010/1020 User Guide 3. T o hide the st atistics, press th e button aga in. S tatistics automatically refresh every 5 seconds and hide after 5 minute s.
Avaya 1010/1020 User Guide 27 Locking and Unlocking Entries in the REDIAL List Y ou can lock and unlock entr ies in the RED IAL list. Locking an entry prevent s it from being removed af ter the maximum nu mber of entries in the list has been reached. The lo ck symbol appears next to th e name in the entry when the entry is selected.
28 Avaya 1010/1020 User Guide Managing the Directory If you have access to the lo cal directory , you can add, remove, o r edit entries. Adding an Entry to the Local Directory Y ou can create up to 1000 e ntries in the loca l directory . T o add an entry to the loca l directory , follow these steps: 1.
Avaya 1010/1020 User Guide 29 Copying an Entry from the Co rporate to Local Directory Y ou can copy an entr y f rom th e co rp or at e dir ec t or y to the loc al directory . 1. Access the directory by pressing the button from the main screen. 2. Select the Corporate directory .
30 Avaya 1010/1020 User Guide 4. Modify values in the Edit Directory Entry dialog. a. Press OK to s elect a field you wish to modify . Note: If necessary , press the button to change the method of text entry for text fields. b. After completing yo ur changes, press OK to exit the field.
Avaya 1010/1020 User Guide 31 Camera Issues If you are unable to pan, tilt, or zoom a camera that has these capabilities, ensure the remote control contains three AAA batteries that are in good wo rking condition.
32 Avaya 1010/1020 User Guide Some camera exposure settings d esigned to be used in rooms lit by sunlight may result in a flicker . T o remove the flic ker , increase the HD Camera Brightness setting in User Preferences : Diagnostics : High Definit ion Camera .
Avaya 1010/1020 User Guide 33 Distorted Audio Ensure that speakers are not ob scured or damaged at ei th er end of the call. Ensure both ends are not muted. V erify that the audio out ca ble s are properly connected to the displa y and that any external speaker systems a re powered and configured corr ectly .
34 Avaya 1010/1020 User Guide Administration from a Web Browser T o configure your A vaya system from a web browser , you must have Adobe Flash Player installed and conf igured on you r web brow ser . Y ou can do wnload the Flash Playe r from www .adobe.
Avaya 1010/1020 User Guide 35 Changing the Administrator Password Avaya re commends that you protect the adminis trator preferences wi th a secure p assword to prevent occasional users from changing them. T o change th e ad ministrator p assword, follow these steps: 1.
36 Avaya 1010/1020 User Guide Specifying a Locally Co nfigured IP Address Dynamic Host Configuration Protoc ol (DHCP) is used to d ynamically allocate and a ssign IP addresses. DHCP allows you to move network devices from one subnet to ano ther without administrativ e attention.
Avaya 1010/1020 User Guide 37 Configuring the DHCP Option S pecific configuration det ails of DHCP servers for use with this feature vary depending on the DHCP server used and your environment. The scope of this section is limited to describing the format of site-specific option 15 7.
38 Avaya 1010/1020 User Guide If a machine name or IP address is used alon e as a p ath element, then the following p ath is substituted: tftp://< name >/#M.cfg;tftp://< name >/# S.cfg where < name > is the IP address or DNS name in the path.
Avaya 1010/1020 User Guide 39 Specifying Network S peed If you choose an option other than Auto for the Administrator Preferences : Network : General : Network Speed preference, en sure that it matches the speed and duplex configured on your netw ork switch.
40 Avaya 1010/1020 User Guide Restricting Reserved Port s By default, Ava ya systems communicate thro ugh TCP and UDP ports in th e range 60000 - 64999 for video, voice, present ations, and ca mera contro l. Avaya systems use only a small number of these port s during a call.
Avaya 1010/1020 User Guide 41 Configuring Dialing Options Y ou can choose voice and video dialing options durin g the initial configuration, when performing a system reset, or at any other time by acce ssing Administrator Preferences : Communications : General .
42 Avaya 1010/1020 User Guide Identifying the System T o change the system name, dialing numbers, and geographic location specified for the system, access Administrator Preferences : System : Identific ation . Manually Setting System Date and Time Y ou can set the system date and time manually as follows: 1.
Avaya 1010/1020 User Guide 43 Resetting a System Using the Reset Button If this reset fails or if you do not have access to t he user interface, you can manually reset the system using the Reset button on the ba ck of the co de c with out re mo vin g powe r to the system.
44 Avaya 1010/1020 User Guide Configuring Call Preferences All users can set auto answer options for calls and specify the maximum nu mbe r of entries to appear in the Redial list. Refer to “Placing a Call” on page 12 for more information. Administrators can configure the maximum call time and bandwid th in Administrator Preferences : Cal ls .
Avaya 1010/1020 User Guide 45 Enabling T elepresence Y ou can set Avaya 1010/1020 to telepresence mode in wh ich a conference admin i strator controls calls from a control panel (such as A vaya System Manage r or the Call Manager in the web administration interface).
46 Avaya 1010/1020 User Guide Adjusting the Active Microph one V olume T o control the volume of the active microphone, a djust the Ac tive Microphone V olume preference in User Preferences or Administrator Pref ere nce s : A u di o . For Information about using audio me ters to set the volume, refer to “Man aging Audio” on p age 18.
Avaya 1010/1020 User Guide 47 Configuring V ideo Behaviors Administrators can adjust video behaviors to co ntrol cameras and video quality b y configuring preferences in Administrator Prefer ences : V ideo .
48 Avaya 1010/1020 User Guide Adjusting Video Encoder Quality Y ou can adjust the quality of the video image s ent to the far end during a call b y specifying a relative lower or higher resolution in the Administrator Preferen ces : V ideo : Vi deo Quality : V ideo Encode r Quality pr eference.
Avaya 1010/1020 User Guide 49 Populating the Corporate Directory Users can place calls from the directory by se le cting a number to dial from a list of stored numbers. T he corporat e directory is H.350 com pliant and c an store up t o 1000 en tries in both an alphabetical and hierarchical format.
50 Avaya 1010/1020 User Guide Configuring Auto Discovery Auto discover y enables Avaya s ystems on you r network to pass address infor mation to other Avaya systems au tomatically . By default, when an A vaya system joins a network, it sends a broadcast packe t to the local subnet to announce it s presence.
Avaya 1010/1020 User Guide 51 Configuring Appearance Preferences Users can configure prefer ences in User Preferences : Appearance and Backgrounds that affect the app ear ance or behavior of th e fo l.
52 Avaya 1010/1020 User Guide V iewing Recent Configuration Changes As an aid to troubleshooting issues that you may encounter with your Avaya system or to quickly access a prefer ence that ha s been rec ently changed , view the preference s in Administrator Preferences : Rec ent .
Avaya 1010/1020 User Guide 53 • Change TCP reserved por ts ( Administrator Prefere nces : Network : Reser ved Port s ). • Change the UDP signaling po rt, enable or disable TCP or TLS signaling, or change the TCP or TLS signaling port s ( Administrator Preference s : Communications : SIP .
54 Avaya 1010/1020 User Guide Choose a Background Color from the Interf ace 1. Click the eye dropper to choose a color from the web administ ration interface. 2. Click the color you wish to apply from the interface. 3. Click the display to apply the color .
Avaya 1010/1020 User Guide 55 Saving and Restoring a System Configuration Y ou can save and restore a system co nfigur atio n only fro m the web adm inistration interface. Note: System restore is not supp or te d with the FireFox browser or other browsers based on Mozilla code.
56 Avaya 1010/1020 User Guide T o restore the system configur ation from the web administ ra tion interface, follow these steps: 1. Ensure that a saved conf iguration file exists before perfo rming a re store.
Avaya 1010/1020 User Guide 57 Managing Calls from the Web Administration Interface Y ou can place calls from the Dire ctory ta b by selecting an entry and clicking Dial . Dialing an entry from the direc to ry inv ok es th e Call Manager . The Call Manage r tab includes all call management features th at are available to users.
58 Avaya 1010/1020 User Guide 1 1. Click Upgrade . Note: If calls are connected to the system , a di alog appears pr ompting you to continue or cancel the upgrade. Click Ye s , to continue with the upgrade an d disconnect the active calls. The upgrade may t ake several minutes; do not disrup t the upgrade process.
Avaya 1010/1020 User Guide 59 5 Upgrade script failed Af ter the image has been successfully uploaded the system runs an upgrade script for final proces sing. This err or indicates a failure in that script. This typi cally occurs when using an upgrade image for another Avaya product.
An important point after buying a device Avaya 1010 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya 1010 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya 1010 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya 1010 you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya 1010 will certainly help you make a decision on the purchase.
If you already are a holder of Avaya 1010, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya 1010.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya 1010. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya 1010 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
