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VideoV oiceDataW eb Connect. Any W ay Y ou W ant. Administrator’s Guide for the V500 System December 2004 Edition 3725-21743-003/B V500 V ersion 7.5.
T rademark Information P olycom® and the P olycom logo design are register ed trademar ks of Polycom, Inc. V500™, Global Management System™, P eople+Content IP™, Pro-Motion™, and Siren™ are trademarks of Polycom, Inc. in the United States and various other countries.
© Polycom, Inc. iii About this Guide The Administrator ’ s Guide for the V500™ System is for administrators of the V500 system who need to: ❑ Configure the sys tem for use in the network envir .
Admini strator’ s Guide for the V 500 System iv www .polycom. com/videodocumentation.
© Polycom, Inc. v Contents Chapter 1 - Introducing the V500 System Key Features ............ .................... .................... ................... .................... ................. ...... ........... ............. 1 - 2 Industry-Leading Audio and Video Quality .
Administrator’ s Guide for the V500 Sy stem vi www .polycom. com/videodocumentation Checking System Status ........................ ................. .................... .................... ................... .... ............. 3 - 24 Keeping your Software Current .
© Polycom, Inc. vii Adding My Information ............. .................... .................... .................... ................... ............. . ..... 5 - 7 Requesting Technical Support fr om the Global Management System Administrator .....
Administrator’ s Guide for the V500 Sy stem viii www .polycom.com/videodocumentation.
© Polycom, Inc. 1 - 1 1 Introducing the V500 System Y our V500 video conferencing system is a state-of-the-art visual collaboration tool. W ith crisp, clean video and crys tal-clear sound, your V500 system provides the essential tools your home or small busi ness needs for video conferencing over broadband networks.
Admini strator’ s Guide for the V 500 System 1 - 2 www .polycom. com/videodocumentation K ey F eatures Industry -Leading A u dio and V ideo Quality ❑ Best-in-class video algorithms — The H.264 video algorithm pr ovides smooth, natural TV -like video.
Chapter 1 - Introducing the V500 System © Polycom, Inc. 1 - 3 ❑ Many ways to use the d irectory — Find information in the dir ectory using the method you find most convenient. ❑ Call Scheduler — Use the calend ar and call scheduling featur e to schedule video conferences.
Admini strator’ s Guide for the V 500 System 1 - 4 www .polycom. com/videodocumentation ❑ Room monitoring — Monitor rooms in or out of a call using the W eb Director feature, accessible thr ough the V500 web interface. ❑ Call Detail Reports — Access the system’s call history from the V500 web interface.
Chapter 1 - Introducing the V500 System © Polycom, Inc. 1 - 5 Optional S ystem Components T o extend what you do with your V500 system, the following additional options are available. ❑ Single BRI network interface — Connect to ISDN with your V500 system.
Admini strator’ s Guide for the V 500 System 1 - 6 www .polycom. com/videodocumentation.
© Polycom, Inc. 2 - 1 2 Setting Up Y our System Hardware This chapter describes de tailed system setup information. Y ou can also refer to the system setup document that was pr ovided with your system. For optional components, refer to the setup sheet that was shipped with the component.
Admini strator’ s Guide for the V 500 System 2 - 2 www .polycom. com/videodocumentation P ositioning the System The V500 system is designed for homes , home offices, and small- to medium-sized businesses. T o position the syst em: >> Place the V500 system on top of your TV monitor .
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2 - 3 S-video provides superior video quality , and is recommended. 2. Connect the system’s audio outputs to the monitor ’s audio inputs u sing the red and wh ite connectors on the monitor cable.
Admini strator’ s Guide for the V 500 System 2 - 4 www .polycom. com/videodocumentation Connecting the BRI Netw or k Interf ace The V500 system is available with the optional BRI network interface , which allows you to make ISDN calls. Y ou may need an NT -1 device if your site does not use an internal telephone system (PBX).
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2 - 5 Installing Bat teries in the R emote Control The remote contr ol uses three AAA batteri es, which are includ ed with the system. T o install batt eries in the remot e contr ol: 1. Remove the battery cover from the back of the remote control.
Admini strator’ s Guide for the V 500 System 2 - 6 www .polycom. com/videodocumentation.
© Polycom, Inc. 3 - 1 3 Configuring Network Use The V500 system is factory confi gured to enable you to easily and qui ckly make video calls in most network situations. In many cases, you simply need to physically connect the system as describe d in Chapter 2, power it on, and follow the setup wiza rd.
Admini strator’ s Guide for the V 500 System 3 - 2 www .polycom. com/videodocumentation Using the S etup Wizard When you power on the system for the first time, a setup wizar d begins to run.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 3 Configuring Y our IP Connection T o configure your IP network connection, you need to: ❑ Configure LAN pr operties ❑ Set up your IP netwo.
Admini strator’ s Guide for the V 500 System 3 - 4 www .polycom. com/videodocumentation 2. Configure these settings: Setting Description Connect to my LAN Check this to specify w hether the system is par t of the LAN. Allow IP Calls Check this to enab le the system to make and receive IP calls .
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 5 Set ting Up Y our IP Netw or k Connection The following is a l ist of the common ways you can connect your V500 to an IP network so that you can make vid eo calls.
Admini strator’ s Guide for the V 500 System 3 - 6 www .polycom. com/videodocumentation If, therefor e, you’re limiting your calls to other systems within your intranet, y ou don’t need to perform any additional ne twork configuration to us e your V500.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 7 ❑ A fir ewall acts as a s ecurity barrier between one network and another . Often that barrier is between a smaller network, like you might have at your home or business, and an exterior network, such as the Internet.
Admini strator’ s Guide for the V 500 System 3 - 8 www .polycom. com/videodocumentation Refer to the Port Usage section in Appendix if you want advanced port configuration information. NetGear Routers The following procedur e applies to NetGear MR814v2 and RP614v2 routers .
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 9 Linksys Routers The following procedur e applies to the Linksys BEFSX41 router . If you have a diff erent Linksy s model, the settings may vary slightly . This pr ocedure assumes that your router is correctly configur ed an d connected to the Internet a nd that your network is operational.
Admini strator’ s Guide for the V 500 System 3 - 10 www .polycom. com/videodocumentation D-Link Routers The following procedur e applies to the D-Link DI-604 router .
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 11 Configur ing Firew all and NA T Proper ties Once you’ve set up your router , you must configure the V500 syste m so that it works with the firewall and NA T . Before making changes on the Firewall scr een, you should know whether or not your firewall device is H.
Admini strator’ s Guide for the V 500 System 3 - 12 www .polycom. com/videodocumentation Calling Thr ough a Router , Using a DMZ A Demilitarized Zone (DMZ) is a way to configur e a network so that the device that is in the DMZ (such as the V500) is served by the router , but is outside the firewall.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 13 There ar e two types of DMZs: ❑ V irtual DMZ — W ith a virtual DMZ, all ports through the router are opened for the device in the DMZ (in this case, the V500). This has the affect of placing the V500 on the outside of the r outer ’s fir ewall.
Admini strator’ s Guide for the V 500 System 3 - 14 www .polycom. com/videodocumentation T o configure H.323 set tings: 1. Go to System > Admin Sett ings > Network > IP > H.323 Set tings . 2. Configure these settings: 3. If you have a gatekeeper , select and configure these settings: Setting Description Enable IP H.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 15 4. If you have a gateway , select and configure these settings: 5. Select and enter a prefi x or suffix for e ach bandwidth you want to allow for gateway calls.
Admini strator’ s Guide for the V 500 System 3 - 16 www .polycom. com/videodocumentation Be sure to configure the gatew ay to use the same prefix es and suffixes y ou define fo r the system. Configur ing SIP Settings The Session Initiation Protoc ol (SIP) is a signaling protocol for Internet conferencing.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 17 Configur ing Quality of Service (QOS) If your network is configured to recognize and prioritize network traffic using QOS, you can configur e the V500 system to mark IP packets with the values recognized by your network.
Admini strator’ s Guide for the V 500 System 3 - 18 www .polycom. com/videodocumentation Configuring Y our ISDN Connection If you have the ISDN option, you can conne ct your V500 through ISDN as well as through one of the IP network connectio ns d escribed earlier in this chapter .
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 19 3. Select and con figure these settings: The ISDN BRI Numbers scr een also displays the country selected as the system’s locati on and the Country Code u sed for international ca lls to the system.
Admini strator’ s Guide for the V 500 System 3 - 20 www .polycom. com/videodocumentation Configuring Call P references Call preferences help you manage the network bandwidth used for calls. For example, you can specify the default and optional call sett ings for outgoing calls, and limit the call speeds for incoming calls.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 21 4. Select to go to the Preferr ed Speeds screens and configure these settings: One wa y to deter mine what y our optimal call speeds should be is to select the lowest call speed for each direction: upload and download.
Admini strator’ s Guide for the V 500 System 3 - 22 www .polycom. com/videodocumentation Configuring the Global Directory If you use the Polycom Global Manage ment System, you can configur e your system to use the Global Di rectory .
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 23 Set ting the Dialing Rules I f y o u r s y s t em i s c o n n ec t e d t o a pr i v at e n et w o r k a n d al s o to a p ub l i c n e t wo r k , y o u may need to specify the codes and prefix es necessary fo r dialing other systems.
Admini strator’ s Guide for the V 500 System 3 - 24 www .polycom. com/videodocumentation If you have trouble making video calls: ❑ Make sure the number you dialed is correct, then try the call again. For example, you may need to di al 9 for an outside line or include a long distance access code or country code.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 25 K eeping your S of tw are Cur rent If you have Internet access and a software key , you can use the web-based Softupdate application to upgrade the V500 software. If you do not have Internet access, your r eseller can supply you with the V500 softwar e update on CD-ROM.
Admini strator’ s Guide for the V 500 System 3 - 26 www .polycom. com/videodocumentation.
© Polycom, Inc. 4 - 1 4 Designing the User Experience Everybody who uses th e Polycom V500 system has dif ferent needs. That’s why your system has a customizable user interface. Y ou can design the video conferencing e xperience to meet your needs and the nee ds of any other users who use the system.
Admini strator’ s Guide for the V 500 System 4 - 2 www .polycom. com/videodocumentation Managing User Access to S et tings and F eatures Y ou can manage access to various settings and feature s by using passwords and by configuring the system to show only th ose options you want othe r users to see.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 3 T o reset a f org ott en Admin P assword: 1. Get the system’s serial number from the system or from the System Information screen. 2. Go to System >Diagnostics > Reset System. 3.
Admini strator’ s Guide for the V 500 System 4 - 4 www .polycom. com/videodocumentation Let ting Users Customi ze the W or kspace Y ou can allow other users of the V500 syst em to change common user pr eferences by providing access to the User Settin gs screen.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 5 Limiting What Users Can Do With the S ystem Y ou can limit what you allow other users to do with the sy stem by configuring the followi.
Admini strator’ s Guide for the V 500 System 4 - 6 www .polycom. com/videodocumentation Configur ing Camera Set tings The Camera scree n lets you specify camera settings. T o configure camera set tings: 1. Go to System > Admin Settings > Camera .
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 7 Configur ing the TV Monit or The V500 system allows you to customiz e the display to suit your r oom and equipment configuration. T o configure the TV monit or: 1. Go to System > Admin Settings > Monitor .
Admini strator’ s Guide for the V 500 System 4 - 8 www .polycom. com/videodocumentation F ar site Near site Call conn ects Near and far site are the same size and appear side by side.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 9 A djusting the Monitor’ s Color Balance In most cases, the monitor you connect to your system pr ovides natural col or without any adjustment.
Admini strator’ s Guide for the V 500 System 4 - 10 www .polycom. com/videodocumentation ❑ Install People+Content IP on the comput er(s) that the presenter will use to show content.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 11 4. When prompted, download the file locally . 5. Follow the steps in the Setup W izar d to finish installing the applicat ion on the computer .
Admini strator’ s Guide for the V 500 System 4 - 12 www .polycom. com/videodocumentation Designing General System Behavior s Y ou can configure the following general system behaviors to accommodate .
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 13 Configur ing Remote Contr ol Behavior Y ou can customize the behavior of the remo te con trol to s up por t th e y our environment. T o configure remot e contr ol behavior: 1. Go to System > Admin Sett ings > General Settings > Sy stem Settings > Remote Control .
Admini strator’ s Guide for the V 500 System 4 - 14 www .polycom. com/videodocumentation Set ting the Call Answering Mode Y ou can choose to answer calls automati cally o r manually , or you can set the system to automatically r e fuse any incoming calls.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 15 Set ting P asswor ds and Secur ity Options Y ou can enter or change the administrator and meeting passwords as well as specify whether to allow remote access to the system. T o set passwords and secur ity options: 1.
Admini strator’ s Guide for the V 500 System 4 - 16 www .polycom. com/videodocumentation Set ting Dat e, Time, and Location Y ou can update the system with regional settings, including the location-specifi c language and calling parameters. T o set the date, time, and location: 1.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 17 Customizing the W orkspace Appearance Y ou can customize the V500 system workspace appe arance to suit your environment functionally and ae sthetically .
Admini strator’ s Guide for the V 500 System 4 - 18 www .polycom. com/videodocumentation Designing the Home Scr een Customize the system functiona lity according to yo ur needs, skill le vel, and en vironment.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 19 T o design the home scr een: 1. Go to System > Admin Settings > Gener al Settings > Home Screen Settings .
Admini strator’ s Guide for the V 500 System 4 - 20 www .polycom. com/videodocumentation 4. Select and configure these settings: A dding Sit es to the Home Scr een Creating Site buttons on the home scr een ma kes it easy for you to place calls to site s that you call on a regular basis.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 21 T o enter marquee text: 1. Go to System > Admin Settings > Gener al Settings > Home Screen Settings . 2. In Dialing Displ ay , select Display Marquee a nd enter the text. Y ou can also add marquee text through the V500 web interf ace.
Admini strator’ s Guide for the V 500 System 4 - 22 www .polycom. com/videodocumentation 2. Configure these settings: Y ou can allow users to change color scheme s by allowing user access to the User Settings scr een. Set ting Ring Tones and Alert T ones T o set r ing tones and aler t tones: 1.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 23 A udio Options f or Closed Captioners When you provide captions for a confer ence, the captioner may be present, or may use a telephone or w eb browser to listen to the confer ence audio.
Admini strator’ s Guide for the V 500 System 4 - 24 www .polycom. com/videodocumentation 5. In the Closed Caption scr een, type the ca ption text into the text field. T ext wraps to the next line after 59 characters. 6. Pr ess Enter to send the text to the sites in the conference.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 25 Get ting Started with Calling The system is install ed and you’ve finished the network configuration and designed the behavi ors. Now it’s time for you to start placing calls. Y ou may want to spend time becoming famili ar with basic calling tasks.
Admini strator’ s Guide for the V 500 System 4 - 26 www .polycom. com/videodocumentation.
© Polycom, Inc. 5 - 1 5 Managing the System Remotely Y ou configure, manage, and monitor the sy stem fr om a remote computer using the V500 web interface (the system’s web in terface), the Polycom Global Management System, or SNMP .
Admini strator’ s Guide for the V 500 System 5 - 2 www .polycom. com/videodocumentation Using the V50 0 W eb Interface Y ou can use the V500 web interface to perform most of the calling and configuration tasks you can perf orm on the local system.
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 3 Room Monit or ing with the V50 0 W eb Int erf ace The W eb Director featur e within the V500 web interface allows administrators of the V500 system to monitor a call or the room where the system is installed.
Admini strator’ s Guide for the V 500 System 5 - 4 www .polycom. com/videodocumentation Managing S ystem Pr ofiles with the V50 0 W eb Interf ace The customization options for V500 systems have been extended with the ability to store your system settings as separate pr ofiles.
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 5 Managing Dir ect or ies with the V500 W eb Interf ace The V500 web interface import/export dire cto ry feature allows you to efficien tly maintain consistency of V500 system directories. It is particularly useful if you ar e managing multiple systems that call the same locations.
Admini strator’ s Guide for the V 500 System 5 - 6 www .polycom. com/videodocumentation Configuring Global Services If you use the Polycom Global Manageme nt System, you can configur e, manage, and monitor the V500 system using the Gl obal Management System server .
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 7 T o requir e an acco unt number for calls: 1. Go to System > Admin Settings > Global Servi ces > Account Validation . 2. Specify whether to r equire an account number for placing calls and whether that number should be validated by the Global Manageme nt System server .
Admini strator’ s Guide for the V 500 System 5 - 8 www .polycom. com/videodocumentation Requesting T ec hnical Suppor t fr om the Global Management S yst em Ad mi ni s tra to r Y ou see the follo wing message: Tech Support will be alerted to phone you at the following number.
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 9 S et ting Up SNMP The V500 system sends SNMP (Simple Network Management Pr otocol) reports to indicate a total of 31 conditions, includi.
Admini strator’ s Guide for the V 500 System 5 - 10 www .polycom. com/videodocumentation Configur ing for SNMP Manag ement T o configure the V500 syste m for SNMP manage ment: 1.
© Polycom, Inc. 6 - 1 6 System Usage and Statistics The V500 system pr ovides various scr eens that allow you to review information about calls made by the system and to r eview network usage and performance.
Admini strator’ s Guide for the V 500 System 6 - 2 www .polycom.com/videodocumentation Call Summary The Call Summary screen pr ovides detail s about the calls placed by the system, including: ❑ Du.
Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 3 Call Statistics The two Call Statis tics scr eens provide information abou t the call in progr ess, including: T o vi ew the Call Statistics screen: >> Go to System > Diagnostics > Call Statistics and then s elect .
Admini strator’ s Guide for the V 500 System 6 - 4 www .polycom.com/videodocumentation Call Status The Call Status s cr een provides call co nnection information. The spheres on the scr een provide detail s for each line. When you place a call , you’ll see the status change as the call connects.
Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 5 R ecent Calls Recent Calls shows a list of up to 99 call s made by the system. It incl udes the following information: ❑ Site name or n.
Admini strator’ s Guide for the V 500 System 6 - 6 www .polycom.com/videodocumentation Call Detail R epor t The Call Detail Report (CDR) pr ovides the system’s cal l history . Y ou can vi ew the CDR from the V500 web interface, and you can download the data in CSV format for sorting and formatting.
Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 7 Call Duration The length of the call. Account Number If Require Account Number to Dial is ena bled on the system, the value entered b y the user is display ed in this field. Remote System Name The f ar site’ s system name.
Admini strator’ s Guide for the V 500 System 6 - 8 www .polycom.com/videodocumentation Video Format (Rx) The video f ormat received from the far site, such as CIF or SIF . Disconnect Reason The descr iption of the Q.850 (ISDN) cause code showing ho w the call ended.
Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 9 Call Detail Repor t Arc hives Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to about 150 calls. The system then automati cally archives the CDR and creates a new CDR file.
Admini strator’ s Guide for the V 500 System 6 - 10 www .polycom.com/videodocumentation.
© Polycom, Inc. 7 - 1 7 Diagnostics and General T roubleshooting This chapter cove rs the diagnostic screens of the V500 system. It is or ganized by category to help y ou troubleshoot any issue. Diagnostic tools are availabl e via the system itself and the V500 web interface.
Admini strator’ s Guide for the V 500 System 7 - 2 www .polycom. com/videodocumentation S ending a Message If you are experiencing dif ficulties with connectivit y or audio, you may w ant to send a message to the V500 system. Only the near site can see the message; it is not broadcast to the far site in the call.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 3 Diagnostic S creens Y ou can view net work statistics and perform diagnostic tests from the V500 system ’s Diagnostics screens. T o access the Diagnostics screens on the system: >> Go to System > Diagnostics.
Admini strator’ s Guide for the V 500 System 7 - 4 www .polycom. com/videodocumentation Call Status T ools Diagnosti c T ool In the system’ s user inter face In the V500 web interface Call Status screen Displays call type , data speed, and number dia l ed f or the current call.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 5 Network T ools Diagnosti c T ool In the system’ s user inter face In the V500 web interface Near End Loop test T ests whether your system is ab le to make IP calls successfully .
Admini strator’ s Guide for the V 500 System 7 - 6 www .polycom. com/videodocumentation Video and A udio T ools Diagnosti c T ool In the system’ s user inter face In the V500 web interface Color Bar test T ests the color settings of y our monitor for optimum picture quality .
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 7 Reset Diagnosti c T ool In the system’ s user inter face In the V500 web interface Reset System Cycles pow er to the system.
Admini strator’ s Guide for the V 500 System 7 - 8 www .polycom. com/videodocumentation General T roubleshooting This section presents problems, likely causes, and corr ective actions.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 9 Remot e Contr ol A ccess to Scr eens and Syst em Symptom Problem Corrective action The system does not respond to the remote control No batteries in the remote control. Install batteri es in th e remote control.
Admini strator’ s Guide for the V 500 System 7 - 10 www .polycom. com/videodocumentation Cannot access the system remotely The system does not allow remote access. On the system, go to Admin Setting s > General Settings > Security and enable web access .
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 11 Calling Symptom Problem Corrective action Error message occurs when placing an IP (H.323) call. The system is not connected to the LAN. V er ify that the LAN cable is connected properly .
Admini strator’ s Guide for the V 500 System 7 - 12 www .polycom. com/videodocumentation Error message occurs when placing an ISDN (H.230) call. An ISDN cause code is received from th e ISDN line . T r y the call again. F or more information, please refer to Q.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 13 Displa y V oice-only calls cannot be placed using the VSX system. This is normal. Place voice-only calls using the VTX 1000 conference phone. Hanging up the VTX 1000 conference phone does not e nd the video call.
Admini strator’ s Guide for the V 500 System 7 - 14 www .polycom. com/videodocumentation Picture is slow or jerky . The system is receiving video that includes a large amount of motion. A background with less motion provides a better , smoother video picture.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 15 Au d i o Symptom Problem Corrective action No audio at your site The f ar site is muted. L oo k for th e far s it e Mute icon. Ask the f ar site to unmute the microphone. Note : The far site’ s microphone may be muted e ven if you do not see a far site Mute icon.
Admini strator’ s Guide for the V 500 System 7 - 16 www .polycom. com/videodocumentation The people at the far site cannot hear you. The people at your site are too f ar from the microphone. Mov e closer to the microphone . Y our system’ s microphone is mut ed.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 17 Er ror Indications Symptom Problem Corrective action The System Information screen shows “w aiting” in the IP Video Number field. The LAN is not working. Check the LAN connection.
Admini strator’ s Guide for the V 500 System 7 - 18 www .polycom. com/videodocumentation Sys te m L ig h ts The system lights are located on the fr ont of your V500 system. Netw or k Interf ace Lights The BRI network interface lights are located on the back of the system near the BRI connector .
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 19 How to Contact T echnical Suppor t If you are not able to make test calls su ccessfully and you have verified that the equipment is installed and set up corr ectly , contact Polycom T echnical Support by telephone or Internet as described below .
Admini strator’ s Guide for the V 500 System 7 - 20 www .polycom. com/videodocumentation.
© Polycom, Inc. Appendix - 1 Appendix This appendix provide s the following technical details about the V500 system: ❑ Cable Descriptions and Drawings ❑ Port Usage ❑ Q.850 Cause Codes Cable Descriptions and Drawings The following table give s information about the cables shipped with the system.
Admini strator’ s Guide for the V 500 System Appendix - 2 www .polycom .com/videodocumentation LAN Cable LAN Cable 2457-08343-001 Composit e Video Cable Composite Video Cable 2457-08674 -001 MOLDED STRAIN RELIE BOTH ENDS. CONN. RJ-45 ( x2 ) NOTES: (UNLESS OTHERWISE SPECIFIED).
Append ix © Polycom, Inc. Appendix - 3 Po rt U s a g e The following table lists the H.32 3 port usage for the V500 system. Use this information if you need to fully define the port rules for your network equipment.
Admini strator’ s Guide for the V 500 System Appendix - 4 www .polycom .com/videodocumentation Q.850 Cause Codes The following table de scribes codes that the ISDN switch sends to the V500 system to indicate call status. Alt hough the co des are standardized, each ISDN service provider defines them dif ferently .
Append ix © Polycom, Inc. Appendix - 5 28 Inv alid number fo r ma t Destination address was incomplete or presented in an unrecognizable f or mat, which pre vented the connection from being established. 29 F acility rejected The network cannot provide the facility requested by the user .
Admini strator’ s Guide for the V 500 System Appendix - 6 www .polycom .com/videodocumentation 65 Bearer capability not implemented The networ k is not capab le of providing the bearer capability requested b y the user. 66 Channel type not implemented The requested channel type is not suppor ted by the equipment sending th is co de .
Append ix © Polycom, Inc. Appendix - 7 97 Message type nonexistent or not implemented The equipment received a message of a type that is inv alid or not suppor ted. This code indicates either a problem with the remote conf iguration or a problem with the local D channel.
Admini strator’ s Guide for the V 500 System Appendix - 8 www .polycom .com/videodocumentation.
© Polycom, Inc. Safety and Legal Notices - 1 Safety and Legal Notices Important Safeguards Read and un derstand the following instruct ions before using the system: • Close supervision is necessa ry when the system is used by or near children. Do not leave unatte nded whil e in use.
Administrator’ s Guide for the V500 Sy stem Safety and Legal Notices - 2 www .polycom.com/videodocumentation Limitation of Remedies and Damages Polycom, Inc.
Safety and Legal Notices © Polycom, Inc. Safety and Legal Notices - 3 FCC compliant telep hone cords and modular plugs a re provided with this equipment. T his equipment is designed to be connecte d to the telephone netw ork or premises’ wiring using a compatible modular jack, which is Part 68 compliant.
Administrator’ s Guide for the V500 Sy stem Safety and Legal Notices - 4 www .polycom.com/videodocumentation Konformitätserklärung: Hiermit erklärt Polycom Ltd., dass der V50 0 System die g rundlegenden Anforder ungen und sonstige maßg ebliche Bestimmungen der Richtlinie 1999/5/EG er füllt.
Safety and Legal Notices © Polycom, Inc. Safety and Legal Notices - 5 Underwriters Laboratories Statement The system is intended to be powered only by the su pplied power supply unit. Special Safety Instructions Follow existing safety instructions and ob serve all safeguards as dir ected.
Administrator’ s Guide for the V500 Sy stem Safety and Legal Notices - 6 www .polycom.com/videodocumentation.
© Polycom, Inc. Index - 1 Index A access levels administrators 4-2 advanced users 4-2 new users 4-2 account number 5-6 address gatekeeper 3-15 IP 3-4 administrator password configuring 4-15 resetting.
Index - 2 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System Call Detail Report ( CDR) account numbers 5-6 archives 6-9 features 1-4 generating 4-12 , 4-19 information in.
Index © Polycom, Inc. Index - 3 managing with V500 web interface 5-5 server 3-22 displaying date and time 4-19 files from a computer 4- 9 graphics 4-7 icons in a call 4-7 system name 4-19 time in cal.
Index - 4 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System H.323 compatibility with fi rewall 3-11 compatibility with NAT 3-12 displaying extension 3-14 enabling 3-14 ,.
Index © Polycom, Inc. Index - 5 L LAN cable 1-4 cable, drawing Appendix-1 , Appendix-2 choosing speed 3-5 configuring properties 3-3 connecting 2-3 port usage table A-3 language selection 4-16 last n.
Index - 6 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System PBX 2-4 People+Content IP description of 1-2 displaying content 4-9 installing 4-10 requirements 4-10 physica.
Index © Polycom, Inc. Index - 7 S screen blank, troubleshooting 7-13 diagnostic 7-3 diagram of system 4-3 system quick reference 7-2 screen saver 4-21 , 4-22 security features 1-3 NATs 3-6 room monit.
Index - 8 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System time daylight saving 4-16 difference from GMT 4-1 6 displaying 4-19 displaying call length 4-12 , 4-16 screen.
Index © Polycom, Inc. Index - 9 video cable 1-4 cable, drawing Appendix-2 configuring 4-5 data rate 6-3 , 6-5 diagnostic tools 7-6 eliminating flick er 4-6 error concealment 1-2 protocol 6-3 quality .
Index - 10 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System.
An important point after buying a device Polycom Audio and Video (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom Audio and Video yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom Audio and Video - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom Audio and Video you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom Audio and Video will certainly help you make a decision on the purchase.
If you already are a holder of Polycom Audio and Video, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom Audio and Video.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom Audio and Video. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom Audio and Video along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
