Instruction/ maintenance manual of the product 6400-S Polycom
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User Guide V 2 IU 6400-S Converged Network Appliance April 2005.
Poly com Inc. 4750 Wil low R oad Pleasan ton, CA 94 588-27 08 USA No pa rt of th is docu ment may be r eproduc ed or tran smitt ed in any form or by any me ans, electroni c or mec hanic al, for any purp ose, wi thout th e expres s written permi ssion of Polycom , Inc.
Contents 1 Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Introducin g the V 2 IU 6400- S Converged Network Appliance . . . . . . . . . 1–1 Features . . . . . . . . . . . . . . . . . . . . . . . . .
User G uide V 2 IU 6400-S Converged Network Applianc e 2 Recent Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8 Process Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 3 Configuring a management interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9 Configuring the interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9 Reconnecting the 6400- S . . . . . .
User G uide V 2 IU 6400-S Converged Network Applianc e 4.
1 - 1 1 Introduction Introducing the V 2 IU 6400-S Converged Network Appliance Installed at the edge of the operations center, 6400-S Series converged network appliances s ecure critical voice, video and d ata infrastructure comp onents such as VoIP s oftswitches, video Gatekeepers, ga teways and media servers.
User G uide V 2 IU 6400-S Converged Network Applianc e 1 - 2 The 6400-S Ser ies converged network appliances can be deployed in service provider or enterprise environments as depicted below.
Introduction 1 - 3 The 6400-S is designed to protect managed VoIP service providers and enterprise custo mers from n etwork-based attacks. It co mbines topol ogy hidi ng, dynamic session ad missio n control and stateful packet inspec tion to secure critical voice, video and data infrastructure compo nents.
User G uide V 2 IU 6400-S Converged Network Applianc e 1 - 4 Features • Resolves firewall trav ersal problems at the Network Operatio ns Center for VoIP by providing a VoIP applicat ion layer gateway (AL G) or voice and video aware f i rewa ll that supports SIP, MGCP a n d H.
Introduction 1 - 5 Management Features The 6400- S is con figured an d managed through the Conf iguratio n Menu, a web-based Graphical User Interface. Access the Configuration Menu by entering a URL in a web browser such as Internet Explorer, Netscape, or Firefox.
User G uide V 2 IU 6400-S Converged Network Applianc e 1 - 6 • Remote system logging. • VoIP an d subnet routing. • Firewall • Admini strat ion, maint enance and upgrad ing. The following chapters g ive you detailed processing steps you need to set up the 64 00-S.
2 - 1 2 Installing the 6400-S Physical Installation 1 Anchor the equipment ra ck that will contain th e 6400. The equipment rack must be anchored to an unmovable support to prevent it from fallin g over when one or more syst ems are extend ed in front of the rack on slides.
User G uide V 2 IU 6400-S Converged Network Applianc e 2 - 2 Over curr ent pr otec tion The 6400-S is designed for an AC line voltage source with up to 20 amperes of overcurrent protection per cord fee d.
Insta lli ng the 6 400-S 2 - 3 • Rating: For U.S./Canada cords must be UL Listed/CSA Certified type SJT, 18-3 AW G. Fo r outsid e U.S./Canada cords must be fl exible harmonized (<HAR>) or VDE certified cord with 3 x 0.75 mm conductors rated 25 0 VAC.
User G uide V 2 IU 6400-S Converged Network Applianc e 2 - 4 Vo l t a g e • Minimu m tole rance = -38VDC • Nomi nal r ating = -48 to -60V DC • Maxi mum to leran ce = -75VDS • Maximum i nput curre nt = 17. 0 Amps The power supply wil l power-off if the DC input is less than -34 VDC.
3 - 1 3 Configuring the V 2 IU 6400-S Configu re the 6400-S us ing a web browser such as In ternet Explo rer or Netscape Navigator. The 6400-S is shipped with a pre-configured IP address for its Subscr iber (Port 1) i nterface. This chapter gives you th e information you need to get started.
User G uide V 2 IU 6400-S Converged Network Applianc e 3 - 2 3. Press Return. The Main Con figurat ion Menu appears . 4. To log in, select Netwo rk from the navigati on bar.
Configuring the V 2 IU 6400 -S 3 - 3 6. Continue to co nfigure the system usi ng the information provi ded in subsequent chap ters of this guide. Logging in and out of the 6400-S You are prom pted to log in every ti me you point a new browser sessio n to the Config urati on URL.
User G uide V 2 IU 6400-S Converged Network Applianc e 3 - 4 Getting help You can get hel p from several sources in the Confi guration Menu. • By p ress ing Help in the navi gat ion b ar. • Followin g the link in Info at the top of th e various Configuratio n pages.
Configuring the V 2 IU 6400 -S 3 - 5 2. In the System menu, select Network Information. 3. Scroll throug h the Network Inform ation page to view: — Routing in formation — Link status — Interface.
User G uide V 2 IU 6400-S Converged Network Applianc e 3 - 6 Link Sta tus Link Status displays the status of the Ethernet connections. Ethernet auto negotiat ion is often unreli able, especia lly between diff erent vendor s or old and new networkin g equipment.
Configuring the V 2 IU 6400 -S 3 - 7 2. In the System menu, select System Information. 3. Scroll throug h the System Informatio n page to view: — System u ptime — Num ber o f ac tiv e st ream s .
User G uide V 2 IU 6400-S Converged Network Applianc e 3 - 8 Recent Call Log The Recent Call Log displays quality inf ormation about ca lls that are in progress or ha ve recently completed. If a call falls b elow the configured MOS Threshold, a system log message is created.
4 - 1 4 Configuring Network Settings You can co nfigu re the 640 0-S for: • Subscriber interface settings. • Provider interface settings. • Network setting s. Optional ly, you can: • Enabling remo te system logging. • Configure a different in terface for managing the 6400-S.
User G uide V 2 IU 6400-S Converged Network Applianc e 4 - 2 T o co nfigure subscriber interf ace settings: 1. In the navigatio n bar, select Network. 2. In Subscriber Interface Settin gs, highlight and replace the default IP Address and Subnet Mask.
Configuring Network S ettings 4 - 3 T o configure provider interface settings: 1. In the navigatio n bar, select Network 2. In Provider Interface Settings, select Static IP Address (the most common config uration) , or DHCP i f a DHCP se rver assign s the 640 0-S's i nternal address.
User G uide V 2 IU 6400-S Converged Network Applianc e 4 - 4 If needed, configure the rate of the physical Ethernet port on the 640 0-S. The default setting for the Ethernet port is autonegotiate, and it applies to both the link speed and duplex with locally at tached devices.
Configuring Network S ettings 4 - 5 5. Press Submit. Configuring the Network Use network setting s to configure the default gateway address, and the primary and second ary DNS servers. Packets destined for IP addresses not known to the 6400-S are forwarded to the Default Gatewa y for handling.
User G uide V 2 IU 6400-S Converged Network Applianc e 4 - 6 T o configure network settings: 1. In the Network page , move to the Network Settings sect ion. 2. Enter an IP address for the Default Gatewa y This must be the next-hop-rou ter connected to Port 1, the Subscriber side interface 3.
5 - 1 5 Configuring V oIP An application- layer gateway provides bas ic proxy features for voice and video over IP traff ic. Serving as an ALG proxy , the 6400-S provides Netw ork Address Translation (NAT) services for the protected softswitch, gatekeeper or other media devices.
User G uide V 2 IU 6400-S Converged Network Applianc e 5 - 2 To c o n f i g u r e V o I P A L G : 1. In the navigatio n bar, select VoIP ALG. 2. On the VoIP ALG pa ge, enter information as follo ws: Field Description MGCP Serv er IP Address If a MGCP ALG is need ed, ente r the IP addr ess fo r the M GCP Serv er as provi ded.
Configuring V oIP 5 - 3 SIP Server Ad dress The SIP se rver provides sessio n-initial ization protocol se rvice to IP phones, client adap ters and g ateways. If a SIP ALG i s needed, e nter the add ress (either an IP or URL) f or the SIP Serv er . This ad dress should be reached via the Prov ider side Et herne t port .
User G uide V 2 IU 6400-S Converged Network Applianc e 5 - 4 SIP Registe r pacing If the SIP Ex pires override fi eld is s et to a lower val ue, the number of registration messa ges may ov erload the sof t-switch.
Configuring V oIP 5 - 5 Automati c MGCP Aud it The Autom atic MG CP Audit flag specifi e s whethe r MGCP c lient s should be automat ically audi ted by se nding a messa ge to e ach clie nt and wait for a response. Audit C ycle Inte rval The Audit Cycle Interval s pecifies how of ten these messages sh ould be sent out to the clie nts.
User G uide V 2 IU 6400-S Converged Network Applianc e 5 - 6 Configuring V oIP subnet routing In its s imples t configur ation, the 6400-S acts as a proxy for a so ft-swit ch or H.
Configuring V oIP 5 - 7 2. In the System menu, select VoIP Subnet Routin g. 3. Enter the network address in IP Network, such as 10.10.12 .0. This is the IP address of the remote subnet containing the voice devices. 4. Enter a subnet mask i n Netmas k, such as 255.
User G uide V 2 IU 6400-S Converged Network Applianc e 5 - 8 Configuring V oIP sur vivability Survivability fea tures enable the 6400-S to extend the availability of Vo IP services.
Configuring V oIP 5 - 9 • Softswitch redundancy configuration T o configur e sofswitch sur v ivability: 1. In the navigatio n bar, select System. 2. In t he Sys tem menu , se lect Survivab ilit y.
User G uide V 2 IU 6400-S Converged Network Applianc e 5 - 10 4. To configu re Sofswitch Redundan cy, enter the following: 5. Press Submit. Configuring VRRP The Virtual Router Redundan cy Protocol (VRRP) is designed to eliminate the 6400 -S as a s ingle point of failur e in a networ k co nfigu ration .
Configuring V oIP 5 - 11 2. In the System menu, select VRRP Configuration. 3. To enable VRRP, check the Enable VRRP box. 4. Enter a Subscriber IF Virtual IP Address. The common virtual IP address to be shared on the Port 1 interface. 5. Enter a Subscriber IF Virtual Rout ing ID.
User G uide V 2 IU 6400-S Converged Network Applianc e 5 - 12.
6 - 1 6 Configuring the Firewall The 6400- S can ac t as a fire wall. A firewal l restrict s and cont rols th e traffic between networks, typically between a corporate network and the Internet.
User G uide V 2 IU 6400-S Converged Network Applianc e 6 - 2 T o configure basic settings: 1. In the navigatio n pane, select Firewall. 2. In the section: Basic LAN and WAN Firewall Settings, ena ble .
Configuring the Firewall 6 - 3 Basic settings rules Follow thes e rules when configuring ba sic settings: • For Allow TCP Port and Allo w UDP Port, valid values a re 1 through 65535. • Separate multiple entries by spaces , • Indicate a range of values with a colon (: ).
User G uide V 2 IU 6400-S Converged Network Applianc e 6 - 4 4. Configure Deny Hostw ise TCP (IP-Port) according to the rules in Advanced settin g rules on p age 6-4 . This setting den ies all traffic matching the specified TCP port numbers and the specified source IP addresses 5.
7 - 1 7 Administrative Options The 6400-S s upports a number of addit ional adm inistra tive operati ons. Using these options y ou can: • Change the adm inistration passw ord • Specify user commands • Manage SIP, MGCP or H.
User G uide V 2 IU 6400-S Converged Network Applianc e 7 - 2 2. On the System pag e, locate Change Pass word, and follow this link: The passwor d of the device c an be changed . 3. Enter the New Pass word. The n ew password must be between 6 and 20 character s in length .
Administrative O ptions 7 - 3 T o enter a user command: 1. Choose User Commands from the System menu on the navigation bar. 2. Enter a command in the User Comm ands: are a. 3. Press Submit. 4. Restart the network to guarantee that the user commands are running.
User G uide V 2 IU 6400-S Converged Network Applianc e 7 - 4 T o work with the client list: 1. Choos e Clients Li st from the S ystem menu on the naviga tion bar. 2. Selec t a prot ocol from Protoc ol to d ispl ay. The SIP cl ient li st is t he defa ult.
Administrative O ptions 7 - 5 2. Press OK to delete the client or Cancel to end the operation. Quer ying clients T o quer y a client: 1. Click the Informatio n Icon in the No Sort colum n. 2. Details about th e selected client display at the top of the page.
User G uide V 2 IU 6400-S Converged Network Applianc e 7 - 6 Press Submit. Restar ting the network Use Network Resta rt to stop and the resta rt all the networkin g services that are running on the system. Technical supp ort may request that n etworking services be restarted during a troubleshooting sessi on.
Administrative O ptions 7 - 7 Running a ping test The Ping Test is the mos t common test used to verify basic connectivity to a networking device. Successful pin g test results indicat e that both physic al and logical path connection s exist between the 6400-S and the test IP address.
User G uide V 2 IU 6400-S Converged Network Applianc e 7 - 8 2. In the System m enu, select Netwo rk Test Tools. 3. Enter an IP Addre ss to Trace 4. Sel ect an Inter face. 5. Press Traceroute. Upgrading the firmware Occasionally, new relea ses of firmware will become avai lable to add new featu res to th e 6400-S.
Administrative O ptions 7 - 9 T o upgrade the firmware: 1. In the navigatio n bar, select System. 2. In the System menu, select Upgrade Firmware. 3. Enter an Download Se rver IP address.
User G uide V 2 IU 6400-S Converged Network Applianc e 7 - 10 2. On the System menu, select Management Interface. 3. On th e Mana gement In terf ace page: 4. Check the Enable Mana gement Interface box. 5. Enter a Management Interface IP Address. 6. Enter a Subnet Ma sk address.
Administrative O ptions 7 - 11 1. Reconnect the 6400 -S to the network by moving th e connection from the Provi der p ort ( Port 2) to th e Opti onal O ut of Band Ethernet Por t (Port 3). Figure 1. Move the connection from Por t 2 to Por t 3 2. Rest art the sy stem.
User G uide V 2 IU 6400-S Converged Network Applianc e 7 - 12 T o configure tr usted management addre sses: 1. In the navigatio n pane, select Firewall. 2. Within the Trusted Management Addresses, enter a list of trusted manageme nt host addresses or netw ork/masks.
Administrative O ptions 7 - 13 T o set the P rovi der M TU s ize: 1. In the navigatio n bar, select System. 2. In the System menu, select Set Link. 3. Enter the Provider MTU size. 4. Press Submit. Enabling SNMP The 6400- S can be man aged remotel y by an SN MP networ k management system such as HP Open view.
User G uide V 2 IU 6400-S Converged Network Applianc e 7 - 14 2. In the System menu, select Services Configuration. 3. Enter information a s described in the followi ng table. Field Desc ription SNMPv1 Rea d-Only Community The comm unity string tha t the manageme nt sta tion uses when a c ces sing read -only object s from the 6400- S.
Administrative O ptions 7 - 15 4. Press Submit. Disabling SNMP To disable SNMP, select Services Configuration from the System menu and uncheck the SNMP checkboxes. Enabling re mote system l ogging The 6400-S can be con figured to log system m essages to an externa l syslog server.
User G uide V 2 IU 6400-S Converged Network Applianc e 7 - 16 2. In the System menu, select Services Configuration. 3. Scroll to Enable Rem ote System Logging, an d check the box. 4. Enter information a s described in the followi ng table: 5. Press Submit.
Administrative O ptions 7 - 17 Disabling remote system logging To disable remote system logging, select Services C onfiguration from th e System menu an d uncheck Enable Remote Syst em Logging.
User G uide V 2 IU 6400-S Converged Network Applianc e 7 - 18 6. Press Submit. Creating a static route Static routes ma y be needed to support network applicatio ns, such as a web server, that are allowed through the firewall and directed to a specific IP address or subn et.
Administrative O ptions 7 - 19 2. In the System menu, select Route. 3. Check the Apply Route box. 4. Enter an IP Network address . 5. Enter a Netmask addres s. 6. Enter a Gateway address. 7. Press Submit. Deleting a static route >> To delete a static route, un check the Apply Route bo x.
User G uide V 2 IU 6400-S Converged Network Applianc e 7 - 20.
Appendix - 1 Appendix T roubleshooting Tips This section a ssists you with probl ems you may en counter while instal ling the 6400-S. T rouble accessing the Inter net We recommend connecting a PC either directly or through a switch to the Port 1 of t he 6400 -S.
User G uide V 2 IU 6400-S Converged Network Applianc e Appendix - 2 Checking the ALG registration code T o check the ALG registration code : 1. From the navigation bar, select System. 2. From Regi stra tion Statu s, cl ick Licen se Ke y. 3. If you do not see a license key, contac t Polycom Technical Services.
Regulator y Notices - 1 Regulator y Notices END-USER LICENSE AGREEMENT FOR POL YCOM® SO F TW ARE IMPORTANT-READ CAREFULLY B EFORE USING THE SOFTWARE PRODUCT: This End-User License Agreement ("Agreement") is a legal agreement between you (and/or any company you represent) and either Polycom (Netherlands) B.
User G uide V 2 IU 6400-S Converged Network Applianc e Regulator y Notices - 2 agree to be and will be bound by the terms of this Agreement. If you do n ot agree to the terms of this Agreement, your use is prohibited and you may n ot install or us e the SOFTWARE PROD UCT.
Regulator y Notices Regulator y Notices - 3 2.5 Software Transfer. You may permanently transfer all of yo ur rights under this Agreem ent in connection with trans fer of the PRODUCT, provided you reta.
User G uide V 2 IU 6400-S Converged Network Applianc e Regulator y Notices - 4 4. TERMINATION. With out prejudice to any other rights , POLYCOM may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement.
Regulator y Notices Regulator y Notices - 5 IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
User G uide V 2 IU 6400-S Converged Network Applianc e Regulator y Notices - 6 9. DISCLAIMER. S ome countries, states, or provinces do not allow the exclusion or lim itation of implied warranties or t.
Regulator y Notices Regulator y Notices - 7 Any use, modification, reproduction, release, perf ormance, display or disclosure of such techn ical data shall be govern ed by the terms of DFAR Section 2 27.
User G uide V 2 IU 6400-S Converged Network Applianc e Regulator y Notices - 8 2. You ma y modify you r cop y or cop ies of the Progr am or any porti on of it, thus forming a w ork based on the P rogr.
Regulator y Notices Regulator y Notices - 9 the correspondin g source code, to be distributed under the terms of Sections 1 and 2 above on a medium cu stomaril y used fo r software intercha nge; or, c) Accompany it w ith the information yo u received as to the offer to distribute correspondin g source code.
User G uide V 2 IU 6400-S Converged Network Applianc e Regulator y Notices - 10 conditions of this License, they do no t excuse you from the cond itions of thi s License.
Regulator y Notices Regulator y Notices - 11 exceptions for this . Our decision will be guid ed by the two goals of preserving the fr ee st atus of all deriv ative s of ou r fr ee sof tware and of promot ing t he sharing and reuse of software general ly.
User G uide V 2 IU 6400-S Converged Network Applianc e Regulator y Notices - 12 Compliance and Compatibi lity 1 1 Intel® T el co/Ind ustrial Grade Server TI GPR2U Product Guide.
Regulator y Notices Regulator y Notices - 13.
User G uide V 2 IU 6400-S Converged Network Applianc e Regulator y Notices - 14.
An important point after buying a device Polycom 6400-S (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom 6400-S yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom 6400-S - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom 6400-S you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom 6400-S will certainly help you make a decision on the purchase.
If you already are a holder of Polycom 6400-S, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom 6400-S.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom 6400-S. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom 6400-S along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
