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[Type the document title ] Polycom Document Title 1 6.2.4 | June 2013 | 3725-77601-001H Polycom ® CMA ® System Operations Guide.
© 2011-2013 Polycom, In c. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or tran smitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express wri tten permission of Polycom, Inc.
Polycom, Inc. iii Contents 1 Polycom ® CMA ® System Overview . . . . . . . . . . . . . . . . . . . 1 Polycom CMA System Features an d Capabilities . . . . . . . . . . . . . . . . . . . . . 1 Polycom CMA System Models . . . . . . . . . . . . . . . . .
Polycom CMA System Operations Guide iv Polycom, Inc. Endpoint Management in Maximum Security Mode . . . . . . . . . . . . . . . . . . 19 Network Device Management in Maximum Security Mode . . . . . . . . . . . 20 Polycom RMX Systems in Secure Mode . .
Conte nts Polycom, Inc. v Copy an Existing Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Edit a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Edit a Participant’s Settings .
Polycom CMA System Operations Guide vi Polycom, Inc. Bundled Provisioning View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Endpoint List in the Bundled Provisioning View . . . . . . . . . . . . . 95 Actions in the Bundled Provis ioning View .
Conte nts Polycom, Inc. vii Provisioning of LifeSize Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 10 Endpoint and Peripheral Manageme nt Operations .
Polycom CMA System Operations Guide viii Polycom, Inc. Clear the Status of Scheduled Provisioning . . . . . . . . . . . . . . . . . . . . . 189 Cancel a Scheduled Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 12 Endpoint Software Update Operations .
Conte nts Polycom, Inc. ix Provisioning Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218 Software Update Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 14 Network Device Management Overview .
Polycom CMA System Operations Guide x Polycom, Inc. 17 MCU Bridge Device Details . . . . . . . . . . . . . . . . . . . . . . . 245 MCU H.320 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245 MCU H.323 Services .
Conte nts Polycom, Inc. xi Assign Users Roles and Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272 View the List of User Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272 Add a User Role . . . . . . .
Polycom CMA System Operations Guide xii Polycom, Inc. Dashboard Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308 Dashboard Panes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conte nts Polycom, Inc. xiii Change Area Association for Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353 Delete an Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353 26 Directory Operations .
Polycom CMA System Operations Guide xiv Polycom, Inc. Assign Address Books to Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379 Viewing the Address Book a User is Assigned To . . . . . . . . . . . . . . . . . . . 380 Delete an Address Book .
Conte nts Polycom, Inc. xv Integrate w ith Microsoft Exchange Server for Calendar ing Management . . 405 Associate Sites with Microsoft Exchan ge Servers . . . . . . . . . . . . . . . . 405 Assign Calendaring Settings to Provisioning Profile s . . . .
Polycom CMA System Operations Guide xvi Polycom, Inc. 33 Polycom CMA System Redundancy . . . . . . . . . . . . . . . . . 431 Polycom CMA 5000 System Redundancy Overview . . . . . . . . . . . . . . . . . 431 How Redundancy Works . . . . . . . . . . . .
Conte nts Polycom, Inc. xvii Control Remote Desktop Connections to the CMA System . . . . . . . . . . . 455 Automatic Registration Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . 456 Set Common Passwords for Endpoints . . . . . .
Polycom CMA System Operations Guide xviii Polycom, Inc. Delete a Network Cloud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 484 Dial Plan Service Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conte nts Polycom, Inc. xix 37 Remote Alert Setup Operations . . . . . . . . . . . . . . . . . . . . 511 Set Up Remote Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511 Set Up CMA System-generated E-mail Account .
Polycom CMA System Operations Guide xx Polycom, Inc. A System Security and Port Usage . . . . . . . . . . . . . . . . . . . . 537 Open Inbound Ports on the Polycom CMA Sys tem . . . . . . . . . . . . . . . . . . 537 Outbound Ports Used by the Polycom CMA Sy stem .
Polycom, Inc. 1 1 Polycom ® CMA ® System Over view This chapter provides an overview of the Polycom ® Converged Management Application™ (CMA ® ) system and includ es these topics: • Polycom CM.
Polycom CMA System Operations Guide 2 Polycom, Inc. • Access to user and room directories for on-demand and scheduled calls. Directory services include: — Presence and contact list functi onality for dyna mically-managed endpoints.
Polycom ® CMA ® System Over view Polycom, Inc. 3 services, such as Conference on Demand also requires an RMX or MGC system. Not all conferencing features are supported on all RMX system. For more information about suppo rted fun ctionali ty, see th e Polycom RMX System Release Notes for your conferencing platform.
Polycom CMA System Operations Guide 4 Polycom, Inc. To l o g i n t o a C M A s y s t e m 1 Open a browser window and in the Address field enter the CMA system IP address or host name. — If prompted to install the Adobe Flash P layer, click OK . — If you receive an HTTPS Security A lert , click Yes .
Polycom ® CMA ® System Over view Polycom, Inc. 5 H o w e v e r , i f t h e C M A s y s t e m i s i n t e g r a t e d w i t h a n A c t i v e D i r e c t o r y , t h e C M A system uses the LDAP se arch function for searches of the directory. LDAP searches are prefix-searches that include an appended wildcard.
Polycom CMA System Operations Guide 6 Polycom, Inc. T o change your system password 1 Click Settings in the top-right corner of the page. 2 In the Settings dialog box, click Change Password . 3 Enter your Old Password . 4 Enter a New Password . 5 Confirm the new password and click OK .
Polycom ® CMA ® System Over view Polycom, Inc. 7 T o restar t or shut down a CMA system 1 (Optional) To stop future scheduled conferences from starting before you perform the restart or shutdown: a Go to Admin > Conference Settings . b Check the Conference Auto-Launch Disab led check box and click Update .
Polycom CMA System Operations Guide 8 Polycom, Inc..
Polycom, Inc. 9 2 Polycom CMA System Configuration This chapter describes the configuration tasks that may be required, based on your system desi gn and installation to complete you r implementation of a Polycom ® Converged Management Application™ (CMA®) system after First Time Setup .
Polycom CMA System Operations Guide 10 Polycom, Inc. The DNS should also have entries for your Active Directory server (if different from the DNS) and for the ex ternal database server be ing used by the CMA system.
Polycom CMA System Configuration Polycom, Inc. 11 Configure Redundancy You can install the CMA 5000 s ystem in a fault-t olerant, high-availabilit y, redundant configuration.
Polycom CMA System Operations Guide 12 Polycom, Inc. Set Up Automatic Provisioning The CMA system automatic provisioning feature allows an administrator to configure one or more endpoints with the standard set of information the registering endpoints need to operate within the network.
Polycom CMA System Configuration Polycom, Inc. 13 Set Up Director y Ser vices Directory services provide information about all users, endpoints, and resources on your video communication network. T o set up CMA system director y ser vices, complete the following tasks: 1 Register devices.
Polycom CMA System Operations Guide 14 Polycom, Inc. Distribute Polycom Applications The CMA system allows you to download several Polycom applications for use in specific environments. This includes two scheduling plugins and two desktop video applications.
Polycom CMA System Configuration Polycom, Inc. 15 To do this, copy and paste th e IP address of the CM A system into an E-mail to be sent to users. Include usernames an d passwords (as requir ed) in the E-mail to users and instruct them to access the Downlo ads link.
Polycom CMA System Operations Guide 16 Polycom, Inc. Option 2: Distribute the CMA Desktop Mac client via the mana gement system You can provide users access to the CMA system, from which they can download the client. To do thi s, copy and paste the IP addres s of the CMA Desktop Mac sy stem into an E-mail to be sent to us ers.
Polycom, Inc. 17 3 Operating in Maximum Security Environments This chapter describes how the Polycom ® Converged Management Application™ (CMA®) system operates when in Maximum Security mode.
Polycom CMA System Operations Guide 18 Polycom, Inc. • In maximum security, the CMA system does not include support for the following features: — Operation on the CMA 4000 platfo rm or in a redundant syste m configuration — CMA system gatekeeper functionality — External databases — Legacy endpoints.
Operating in Maximum Security Environments Polycom, Inc. 19 Endpoint Management in Maximum Security Mode Endpoint management func tionality is available t o users assigned the Device Administrator role. Users assigned the standard Administrator role may only monitor endpoints.
Polycom CMA System Operations Guide 20 Polycom, Inc. • The Call I nfo section of the Endpoint > Monitor View page does not change. • The Device Alerts section of the Endpoint > Monitor View page changes as follows: • The Provisioning Detai ls section of th e Endpoint > Monitor View page does not change.
Operating in Maximum Security Environments Polycom, Inc. 21 Polycom RMX Systems in Secure Mode The CMA system automatically detect s when a Polycom RMX system is operating in secure (HTTPS) mode.
Polycom CMA System Operations Guide 22 Polycom, Inc. When integrated with an enterprise di rectory, this local administrator can perform the following user management functions: • Integrate the CMA system with Active Directory.
Operating in Maximum Security Environments Polycom, Inc. 23 • Administrators cannot assign users more than one role. The system change required to support this workflow change is: The user interface.
Polycom CMA System Operations Guide 24 Polycom, Inc. Group Management in Maximum Security Mode Group management functionality is available to users assigned the Administrator role. The group management workflow on a CMA system operating in maximum security mode has not changed except that users cannot inherit roles from groups.
Operating in Maximum Security Environments Polycom, Inc. 25 Operator The operator’s reporting functionali ty and workflow on a CMA system operating in maximum security mode has changed .
Polycom CMA System Operations Guide 26 Polycom, Inc. the auditor download and run a verificati on utility that performs a checksum operation to make certain that the downloaded audit log is complete and uncorrupted before the audit log is delete d from the CMA system.
Operating in Maximum Security Environments Polycom, Inc. 27 Once you have created this machine account on the CMA system, provide this information to the appropriate HDX syst em administrator. They should e nter this User ID and Password as the User Name and Password on the HDX Provisioning S ervice pag e.
Polycom CMA System Operations Guide 28 Polycom, Inc. Admin Menu The Admin menu in maximum security mode changes in the following ways: • The Global Address Book , SNMP Settings , Gatekeep er Settings , an d Alert Setting s menu options and their associ ated functionality have been removed.
Operating in Maximum Security Environments Polycom, Inc. 29 Other than this requirement, the conference settings, conference password, and chairperson password workflow on a CMA system ope rating in maximum security mode have not changed.
Polycom CMA System Operations Guide 30 Polycom, Inc. • The System Time page does not include the Mi nutes Between Synchronization option when using an NTP server. • What was formerly titled the LDAP page is now ti tled the E nterpri se Directory page.
Operating in Maximum Security Environments Polycom, Inc. 31 Session Management The Session Management page allows an administrator to change but not disable the foll owing settings : Banner Configuration The Banner Configu ration page allows users assigned the Administrator role to customize (but not disable) the long an d short login banners.
Polycom CMA System Operations Guide 32 Polycom, Inc. Local User Account Management The Local User Account Management page allows an administrator to change but not disab le the following local user ac.
Operating in Maximum Security Environments Polycom, Inc. 33 Reset System Pass words The CMA system has s everal underlying servi ce passwords. The Re set System Passwords page allows an administrato r to reset these underlying service passwords.
Polycom CMA System Operations Guide 34 Polycom, Inc. T o restore a system from a backup archive 1 Restore the system to its fa ctory default configur ation . You will need the Restore to Factory De fault DVD that shipped with the CMA system server. This DVD has th e base image of the CMA sy stem server software.
Operating in Maximum Security Environments Polycom, Inc. 35 If the CMA system detects an intrusion, it displays a system alert on the user interface. The alert text will indicate the type of intrusion detected, such as: • Port scan detected. See audit log for deta ils.
Polycom CMA System Operations Guide 36 Polycom, Inc. CMA Configuration The CMA Configuratio n pane displays informat i on about the configuration of the CMA system.
Operating in Maximum Security Environments Polycom, Inc. 37 Repor t Administration The only Report Administration function supported on a CMA system operating in maximum security mode is the Days to keep Conference and Endpoint CDRs .
Polycom CMA System Operations Guide 38 Polycom, Inc..
Polycom, Inc. 39 4 Polycom ® CMA ® System Conference Scheduling Over view This chapter providesan introduction to the Polycom ® Converged Management Application™ (CMA®) sy stem video confer ence scheduling functionality and operation.
Polycom CMA System Operations Guide 40 Polycom, Inc. — If you see a login banner, click Accept to accept the terms and continue. If you cannot connect to the system , there may be certificate issues. 2 When the CMA system Log In screen appears, enter your Username and Password .
Polycom ® CMA ® System Conference Scheduling Over view Polycom, Inc. 41 The Conference views have these sections. Section Description Views The views you can access from the p age.
Polycom CMA System Operations Guide 42 Polycom, Inc. Conference Views—Future and Ongoing The Conference list in both the Future and Ong oing view has these fields.
Polycom ® CMA ® System Conference Scheduling Over view Polycom, Inc. 43 Conference States Conferences may be in the following states. Conference Name The system- or scheduler-assigned name of the conference. By default, the s ystem assigns a conference name and appends the day and date to that name.
Polycom CMA System Operations Guide 44 Polycom, Inc. Context-Sensitive Conference Actions Besides the constant Refresh and Add actions, the Confer ence Actions section may include these context-sensit ive actions depending on the type of conference selected.
Polycom ® CMA ® System Conference Scheduling Over view Polycom, Inc. 45 General Scheduling Information You may find the following general topi cs useful when yo u are scheduling conferences.
Polycom CMA System Operations Guide 46 Polycom, Inc. Because this bridge li st depends on the t emplate selection, users should ma ke their template selection before selecting a bridge. Otherwise, they may select a bridge that cannot meet their confe rencing requirements.
Polycom ® CMA ® System Conference Scheduling Over view Polycom, Inc. 47 Some notes about bridge reassignment: • The bridge reassignment process only occurs when the system detects that a bridge is down. It does not occur if the system determines that a bridge does not have sufficient resources required to host the conference.
Polycom CMA System Operations Guide 48 Polycom, Inc..
Polycom, Inc. 49 5 Conference Scheduling Operations This chapter describes the Polycom ® Converged Management Application™ (CMA®) system conference scheduling oper ations.
Polycom CMA System Operations Guide 50 Polycom, Inc. 3 To make the conference recurring, click Recurrence and in the Appointment Recu rrence dialog box, set: — Recurrence frequency ( Daily , Weekly .
Conference Scheduling Operations Polycom, Inc. 51 7 To add a guest from the Guest Book : a Click Add From Gu est Book . b In the Add From Guest Book dia log box, select the guest of i nterest’s name from the list. The guest’s name appears in the underlying Se lected Particip ants and Rooms list.
Polycom CMA System Operations Guide 52 Polycom, Inc. c If the guest has an H.323 (IP) endpoint, configure these settings: Bit Rate (Video only) Set as required. Y ou can change the connection speed for an endpoint up to the maximum speed specified by the conference template.
Conference Scheduling Operations Polycom, Inc. 53 d If the guest has a SIP (IP) endpoint, configure these settings: e If the guest has an H.320 (ISDN) endpoint, configure these settings: f Select Save to Guest Boo k to have this guest participant added to the system Guest Book .
Polycom CMA System Operations Guide 54 Polycom, Inc. a Review their availability and adjust the conference date and time as needed. b To edit a participant’s dial settings, select the parti cipant from the Selected Participants and Rooms list and click Edit .
Conference Scheduling Operations Polycom, Inc. 55 b As needed, add information in the Enter addi tional notes to include in the email section. c Click Send . The system sends the conferen ce notification E-mail. The Future view appears. The conference appears in the conference list.
Polycom CMA System Operations Guide 56 Polycom, Inc. Edit a Conference Only future conferences can be edited. Active or past conference s cannot be edited.
Conference Scheduling Operations Polycom, Inc. 57 8 To send an updated E-mail to your participants: a Copy additional people on the notif ication and/or add notes about the conference. Note that the To , CC , and BCC fields are ASCII only. b Click Send .
Polycom CMA System Operations Guide 58 Polycom, Inc. a If the guest has an H.323 (IP) endpoint, configure these settings: b If the guest has a SIP (IP) endpoint, configure these settings: Field Description Number and Number T ype The specific dial stri ng for the guest, an d the format of the number that the MCU must resolve to contact the guest.
Conference Scheduling Operations Polycom, Inc. 59 c If the guest has an H.320 (ISDN) endpoint, configure these settings: 6 Click OK . View Scheduling Information for a Conference Users can only view scheduling informati on for the conferences that appear in their Conferen ce list.
Polycom CMA System Operations Guide 60 Polycom, Inc. The View conference page appears displa ying the foll owing details about the conference: 3 Click Back to List to return to the conference list. Section Description S tart Date The da te on which the conference started or will start.
Polycom, Inc. 61 6 Advanced Scheduling Operations This chapter describes how users wi th the Advanced Scheduler role have more options when scheduling conferences using the Polycom ® Converged Management Applicati on™ (CMA®) system.
Polycom CMA System Operations Guide 62 Polycom, Inc. 2 As needed, configure these settings on the Conferen ce Settings dialog box. The settings that you can edit may depend on the template selected. Setting Description Conference ID By default, the system assigns a Con ference ID .
Advanced Scheduling Operations Polycom, Inc. 63 Chairperso n Passcode If Enable C hairpers on is selected, the system assigns an 15-digit Chairp erson Password and provi des this password to the video chairperson in a separate E-mail.
Polycom CMA System Operations Guide 64 Polycom, Inc. Bit Rate S peci fies the maximum connection speed for endpoints in the conference. Ind ividual endpoints that specify a lower connection speed connect at that lower speed. Endpoints that specify a higher connection speed connect at the speed identified in the conferen ce template.
Advanced Scheduling Operations Polycom, Inc. 65 People + Content Controls the ability for one endpoint to send two types of data—a data stream and a video stream—over the same bandwidth to display people and content.
Polycom CMA System Operations Guide 66 Polycom, Inc. 3 If the conference is configured for Chairperson or Lecturer modes, assign participants lead ership roles: a To assign a participant the lecturer role, in the Lecturer field select the participant’s name from the list.
Advanced Scheduling Operations Polycom, Inc. 67 Select a Bridge for a Conference By default, when scheduling a conferen ce, the CMA system will automaticall y select a bridge for the conference. However, users with the Advanced Schedul er role can select a specific bridge for a conference.
Polycom CMA System Operations Guide 68 Polycom, Inc. If the port count is within 5% of the maximum ports available, it is displayed in red. 3 To change a bridge assignment for a selected participant, click Auto and select a bridge from the pull-down me nu.
Polycom, Inc. 69 7 Conference and Par ticipant Management Operations This chapter describes the Polycom ® Converged Management Application™ (CMA®) system conference and part icipant management operations.
Polycom CMA System Operations Guide 70 Polycom, Inc. The conference page appears in a new tab displaying the Participants list. The Participants list displays these settings: 3 Use these conference actions as needed: Section Description S tatus The state of the particip an t’s connection as identified by an icon.
Conference and Par ticipant Management Operations Polycom, Inc. 71 4 Use these participant actions as needed: Change Layout For applicable endpoints. Change the default video layout for the conference display . • Switching. Indicates that the display changes each time the speaker changes, and everyone sees the current speaker .
Polycom CMA System Operations Guide 72 Polycom, Inc. Add Additional Par ticipants to an Active Conference Operators can add additional particip ants to an active conference. T o add additional conference par tic ipants to an ac tive conference 1 Go to Conference > Ongoing .
Conference and Par ticipant Management Operations Polycom, Inc. 73 c Select the particip ant’s name from t he list. The participant’s name appears in the underlying New Conference Participants list. d Repeat steps a through c to add all domain participants and then click Close .
Polycom CMA System Operations Guide 74 Polycom, Inc. 7 To initiate the syst em dial out to the room, select the room from the New Conferenc e Participant s list and click Conne ct New Participants . The system dials out to the room endpoint system and adds the room to the conference.
Conference and Par ticipant Management Operations Polycom, Inc. 75 Add a Par ticipant from a Favorites List to an Active Conference By default, users assigned the Operator role can work with favorites lists. T o add a par ticipant from a favorite s list to an active conference 1 Go to Conference > Ongoing .
Polycom CMA System Operations Guide 76 Polycom, Inc. Manage a Par ticipant’ s Endpoint During a Conference The Manage pa ge also allows oper ators to manag e conference particip ant’s endpoints. T o manage a par ticipant’ s endpoint 1 Go to Conference > Ongoing .
Conference and Par ticipant Management Operations Polycom, Inc. 77 View a Par ticipant’ s Details During a Conference This procedure describes how to view details for a participant’s endpoint while it is in conference. T o view a par ticipant’ s endpoint details 1 Go to Conference > Ongoing .
Polycom CMA System Operations Guide 78 Polycom, Inc. — If you select Call Details , you’ll see these particip ant details: Gatekeeper The gatekeeper with whi c h the endpoint is registered. GDS The Global Directory Se rvice for the endpoint. Usually the Polycom Global Address Book.
Conference and Par ticipant Management Operations Polycom, Inc. 79 — If you select Call Quality of Se rvice , you’ll see these standard service measurements: Total Packet Loss , % Pac ket Loss , Audio Packet Loss, Video Packet Loss , Audio Jitter , and Video Jitter .
Polycom CMA System Operations Guide 80 Polycom, Inc. 5 Click Delete to confirm the deletion. The conference is deleted. For future conferences, the system E-mails the change to the conference owner an d partic ipants and releases the participant and room resources.
Polycom, Inc. 81 8 Conference and Par ticipant Details This chapter lists the conference and part icipant detail fields for refe rence. It includes: • Conference Details • Conference Features • .
Polycom CMA System Operations Guide 82 Polycom, Inc. Duration For a scheduled conference, how long the conference is scheduled to last. For a completed conference, how long the conference actua lly lasted. End Date/Time The da te and time the confere nce ended T ype The type of conference.
Conference and Participant Deta ils Polycom, Inc. 83 Conference Features The Conference Features section has these fields. Audio Algorithm For a conference hosted on an MCU, the audio compression ratio of the conferen ce data stream. Possible values are: • AUTO • G.
Polycom CMA System Operations Guide 84 Polycom, Inc. Bridge (MCU) Features The Bridge (MCU) Featur es section, which applies only for conferences that use an MCU, has these fields. T120 Rate Possible values are: • None • HMLP - V ar • HMLP - 384 • HMLP - 320 • HMLP - 256 • HMLP - 192 • HMLP - 128 • HMLP - 6.
Conference and Participant Deta ils Polycom, Inc. 85 Par ticipants List The Participan ts section has these fields. Meet Me per Conf Whether or not the a conference is a Meet Me conference, for which .
Polycom CMA System Operations Guide 86 Polycom, Inc. Par ticipant Details The Participant Details section has these fields. Section Description Name The participant’ s name T ype The type of conference connecti on.
Conference and Participant Deta ils Polycom, Inc. 87 Par ticipant Settings The Participant Se ttings dialog box has these fields. If you select a Dial Option of Dial-Out for a participant without a managed endpoint, the Participan t Settings dialog box has these additional fields.
Polycom CMA System Operations Guide 88 Polycom, Inc. Country (H.320 dial type only) The country to which the system will dial out to the participant Area/City Code (H.320 dial type only) The area code to which the system will dial out to the participant Use Modified Dial Number (H.
Polycom, Inc. 89 9 Endpoint Management Over view This chapter provides an overview of the Polycom ® Converged Management Application™ (CMA ® ) system’s endpoint manageme nt functions.
Polycom CMA System Operations Guide 90 Polycom, Inc. • Automatic Software Update —Displ ays the list of d ynamically managed endpoints eligible for automatic software updates.
Endpoint Management Overview Polycom, Inc. 91 The Endpoint list in this view has these fields. Field Description Filter Use the filter choices to display other views of the En dp oint list, which include: • T ype - Filters the list by type. For more informa tion, see “Endpoint T ypes” on page 103.
Polycom CMA System Operations Guide 92 Polycom, Inc. Actions in the Monitor View Besides providing acce ss to the endpoint views, the Actions section of the Monitor View may also include these context-sensitive commands depending on the selected endpoint type.
Endpoint Management Overview Polycom, Inc. 93 For information about these endpoint actions, se e “Endpoint and Peripheral Management Operations” on page 165. Peripherals View Use the Peripherals View to monitor peripherals connected to dynamically managed endpoints.
Polycom CMA System Operations Guide 94 Polycom, Inc. The Peripheral s list in t his view has these fields. Actions in the Peripheral View Besides providing acce ss to the peripherals, the Actions section of the Peripheral View may also include these context-sensitive commands depending on the selected peripheral type and its status.
Endpoint Management Overview Polycom, Inc. 95 Bundled Provisioning View Use the Bundled Provisio ning View to see the list of provisioning bundles available to dynamically managed HDX andRealPr esence Group Series systems.
Polycom CMA System Operations Guide 96 Polycom, Inc. Actions in the Bundled Provisioning View The Actions se ction of the Bundled Provi sioning View may include these context-sensitive commands. Automatic Provisioning View Use the Automatic Pr ovisioning View to see the list of endpoints that are registered to the system for automatic provisioning.
Endpoint Management Overview Polycom, Inc. 97 Actions in the Automatic Provisioning View Because automatic provisioni ng is ma naged by the endpoint, there are no context-sensitive commands available in the Automatic Provisioni ng View .
Polycom CMA System Operations Guide 98 Polycom, Inc. Actions in the Scheduled Provisioning View Besides providing acce ss to the endpoint views, the Actions section of the Scheduled Provisioning View also includes these commands: Field Description Filter The filter choice for endpoint types that can be scheduled for provisioning.
Endpoint Management Overview Polycom, Inc. 99 You can perform these operations on mult iple endpoints at the same time. To select multiple endpoints, hold the cont rol key while yo u select the endpoints. For information about these endpoint actions, se e “Endpoint Provisioni ng Operations” on page 181.
Polycom CMA System Operations Guide 100 Polycom, Inc. Actions in the Automatic Software Update View Because automatic (pull) software update is managed by the endpoi nt, there are no actions available in the Automatic Softwa re Update View . T ype The type of endpoint.
Endpoint Management Overview Polycom, Inc. 101 Scheduled Software Update View Use the Scheduled Softwar e Update View , available from the Endpoint menu, to: • View the list of endpoints that are el igible for a scheduled so ftware update • Schedule one or more endpoints for a software update • Cancel a software update.
Polycom CMA System Operations Guide 102 Polycom, Inc. Scheduled Software Update View Actions Besides providing acce ss to the endpoint views, the Action section for the Scheduled Software Update View will also include these actions: For information about these endpoint actions, see “Endpoint Software Update Operations” on page 191.
Endpoint Management Overview Polycom, Inc. 103 Endpoint T ypes The following tables describe the CMA system support for endpoints based on endpoint type and category of support. See the Polycom CMA System Release Notes for more information on tested and supported endpoint versions.
Polycom CMA System Operations Guide 104 Polycom, Inc. e. Reports for IP Calls are generated as part of standard gatekeeper functionality . Reports for ISDN Calls are additional system functional ity . Endpoints that aren't registered with the gatekeeper or ISDN calls send an aler t to the device management function to r ecord CDR information.
Endpoint Management Overview Polycom, Inc. 105 Some notes about the TANDBERG conne ction to the Global Address Book: • TANDBERG endpoints do not need to register with the CMA system gatekeeper to access the Global Address Book. • Even if the Global Address Book is password protected, TANDBERG endpoints are not required to provide a password.
Polycom CMA System Operations Guide 106 Polycom, Inc. For more information, see: • Bundled Provisioning • Automatic Provisioning • Scheduled Provisioning Provisioning Best Practices To use the a.
Endpoint Management Overview Polycom, Inc. 107 administrative rights can still change the settings on an HDX and RealPresence Group Series endpoint after the provisioni ng bundle is applied. However, if a newer bundle is sent by the CMA system, it will overwrite the user’s changes .
Polycom CMA System Operations Guide 108 Polycom, Inc. Currently, automatic provis ioning is available for: • Polycom VVX sy stems dep loyed in dynamic management mode • Polycom HDX systems deploye.
Endpoint Management Overview Polycom, Inc. 109 Automatic Provisioning Profiles Automatic provisioning is enabled at the endpo int, but the CM A system must have automatic provisioning profiles fo r both the endpoint and the site at which the endpoint resides.
Polycom CMA System Operations Guide 110 Polycom, Inc. Maximum T ime in Call (minutes) S pecifies the maximum numbe r of minutes allowed for a call. Enter 0 to remove any limit. Recent Ca lls S pecifies whether to display the Recent Calls button on the home screen.
Endpoint Management Overview Polycom, Inc. 111 Preferred S peed for Placing Calls (kbps) Determines the speeds that will be used for calls from this endpoint system when: • The Call Quality selectio.
Polycom CMA System Operations Guide 112 Polycom, Inc. Microsoft L ync Settings Select method to find Server S pecifies how the CMA system will locate th e L ync server that it will provision to endpoints. Possible values are: • Disable Integration—The CMA system will not provision a L ync or Office Communication Server .
Endpoint Management Overview Polycom, Inc. 113 Profile Orde r and Priority Automatic provisioning profiles are a ssociated with groups, but what about those users who belong to more than one group—what determines their experience? When you add new profiles, you assign a Profile Order .
Polycom CMA System Operations Guide 114 Polycom, Inc. • HDX Series--P olycom HDX sys tems de ployed in standard management mode Scheduled Provisioning Profiles The CMA system does not include a default profile for scheduled provisioning. You must create a profile before you can schedule a endpoint for provisioning.
Endpoint Management Overview Polycom, Inc. 115 Auto Answer Multipoint Calls S pecifie s whether to set the endpoint system to answer incoming multipoint calls automatical ly . YYY— — Allow Dialing Allow users to place calls. Y ou can still place calls from the web interface.
Polycom CMA System Operations Guide 116 Polycom, Inc. Screen Saver W ait Ti m e The time the system will delay before goi ng into standby mode after nonuse YY Y General Settings > Home Screen Settings > Home Sc reen Se ttings 1 Dialing Display Dialing entry field - Includes the di aling entry field on the Home screen.
Endpoint Management Overview Polycom, Inc. 117 General Settin gs > Security Remote Access Password S pecifie s the password for administrator access when logging in to the system remotely . When the remote access p assw ord is set, users must enter it to manage the system from a computer .
Polycom CMA System Operations Guide 118 Polycom, Inc. AES Encryption S pecifies how to encrypt calls with other si tes that support AES encryption. • Off—AES Encryption is disabled. • When Available—AES Encryption is used with any endpoint that supports it, even if the other endpoints in the call don’t support it.
Endpoint Management Overview Polycom, Inc. 119 T ime Server S pecifies connection to a time server for automatic system time settings. YY Y Primary T ime Server Address S pecifie s the address of the time server to use when Time Server is set to Manual.
Polycom CMA System Operations Guide 120 Polycom, Inc. Use Gatekeepe r for Multipoint Calls S pecify whether multipoint ca lls use the system’s internal multipoint capability or the Conference on Dema nd feature.
Endpoint Management Overview Polycom, Inc. 121 Video T ype of Service Va l u e S pecifie s the IP Precedence or Diffserv value for video packets. This value does not apply to the CMA Desktop system. Its value is set by the client’ s operating system.
Polycom CMA System Operations Guide 122 Polycom, Inc. NA T Configuration Specifies whether th e endp oint systems shoul d determine the NA T Public W AN Address auto matically . • If the endpoint systems are behind a NA T that allows HTTP traffic, select Auto .
Endpoint Management Overview Polycom, Inc. 123 Video Network > Preferred Speeds Preferred Speed for Placing Calls (Kbps) Determines the speeds that wi ll be used for IP , ISDN, or International ISD.
Polycom CMA System Operations Guide 124 Polycom, Inc. Snapshot T imeout Lets you choose whether to have slide s and snapshots time out after a period of four minutes. —Y — Dual Monitor Emulation Spec ifies whether the system ca n show multiple views on a single display .
Endpoint Management Overview Polycom, Inc. 125 Output Upon Scre en Saver Activation S pecifie s whether black video or no signa l is sent to the monitor when the system goes to sleep and the screen saver activates. • Select Black to display black vi deo.
Polycom CMA System Operations Guide 126 Polycom, Inc. VCR/DVD Record Source S pecifie s the video source to be recorded to vid eotape or DVD. • If Far is enabl ed, the recorded video will switch to the current far site speaker .
Endpoint Management Overview Polycom, Inc. 127 Video/Camera > Cameras 1 Snapshot Camera Far Control of Ne ar Camera S pecifie s whether the far site can pan, tilt, or zoom the near-site camera. When this option is selected, a user at the far site can control the framing and angle of the camera for the best view of the near site.
Polycom CMA System Operations Guide 128 Polycom, Inc. Master Audio V olume Sets the volume level for audio from the far site. Y Y Y Midrange S peakers S pecifie s whether to use the system’s built-in midrange speaker .
Endpoint Management Overview Polycom, Inc. 129 WINS Resolution Enables connection to the WINS Server for URL resolution —Y LAN S peed S pecify the LAN speed to use. Note that the setting you choose must be supported by the switch. Choose Auto to ha ve the network switch negotiate the speed automati cally .
Polycom CMA System Operations Guide 130 Polycom, Inc. LAN/H.323 > Global Directory (GDS) > Prefe rences Show Addresses in Address Book ——Y Y Preferred S peed for Placing Calls (Kbps) Determi.
Endpoint Management Overview Polycom, Inc. 131 Dial 1+ for all USA Calls S pecify whether to preface ca lls within the United St ates with 1 YY— Global Services > Dialing Rules 2 If Area Code Equ.
Polycom CMA System Operations Guide 132 Polycom, Inc. Scheduled Provisioning Notes Some notes about scheduled provisi oning profiles and the scheduled provisioning of endpoints: • Each page in the scheduled Pro visioning Field s dialog box has a Provision This Page option.
Endpoint Management Overview Polycom, Inc. 133 Endpoint Software Updates The CMA system software update featur e, which requires a software update profile for the endpoint type and model, allows an administrator to upgrade the software on one or more endpoints wi th a standard software package.
Polycom CMA System Operations Guide 134 Polycom, Inc. description CMA Desktop - shipped version —is available for the Polycom CMA Desktop client. Default automatic software update profiles are not available for other endpoint systems.
Endpoint Management Overview Polycom, Inc. 135 Peripheral Software Updates You can update the platform (ope rating system) and appl ications (if applicable) for peripherals connected to endpoints.
Polycom CMA System Operations Guide 136 Polycom, Inc. • If an endpoint scheduled for update is In a Call , the CMA system wai ts until the call ends before updating the endpoint.
Endpoint Management Overview Polycom, Inc. 137 • Launch the management inte rface for these endpoints. In the following sections , some addi tional considerations for supporting third-party endpoint.
Polycom CMA System Operations Guide 138 Polycom, Inc. T o enable LifeSize endpoint management 1 On the CMA system, go to Admin > Management and Security > Endpoint Management Sett ings . 2 In the Default Passwords for LifeSize Endpoint Managemen t section of the Endpoint Management Set tings page, enable Use Default Passwords .
Endpoint Management Overview Polycom, Inc. 139 Field Name Provisioned for su pported T andbe rg models? MXP Models 990/880/770 MXP Model T150 C Series AdditionalCamera T ype Y N N AlertS peaker Mode Y.
Polycom CMA System Operations Guide 140 Polycom, Inc. Audio Microphone Mixer Mode Y N N Audio Microphone s Mode Y N N Audio Outputs Line 1 through 3 Y N N Level Y N N Mode Y N Y T ype Y N Y Audio S te.
Endpoint Management Overview Polycom, Inc. 141 IR Y N N Mirror Y N N Whitebalance Level Y N N Whitebalance Mode Y N Y CameraDVI Mode Y N N CameraSleep Mode Y N N CameraSwUpgrade Y N N CameraT racking .
Polycom CMA System Operations Guide 142 Polycom, Inc. Conference H239 Y Y N Conference H263 Y Y N Conference H264 Y Y N Conference H264RCDO Y N N Conference H331 Y N N Conference IPDualstreamRate Y N .
Endpoint Management Overview Polycom, Inc. 143 E1 Interface CRC4 Y N N Ethernet 1 S peed Y Y Y Ethernet 2 S peed Y Y N ExternalNetwork Callcontroll Y N Y ExternalNetwork Clocking Y N N ExternalNetwork.
Polycom CMA System Operations Guide 144 Polycom, Inc. H323Gatekeeper Avaya Mode Y Y N H323Gatekeeper Avaya MultipointCount YY N H323Gatekeeper Avaya Password Y Y N H323Gatekeeper Discovery Y Y N H323Gatekeeper MultipleAlias Y Y N H323Prefix Y N N HTTP Mode Y Y N HTTPS Mode Y Y N HTTPS V erifyServerCertificate Y N N IdReport H323 Y Y N IEEE802.
Endpoint Management Overview Polycom, Inc. 145 IMUX Custom bw1472R Prefix Y N N IMUX Custom bw1472R Suffix Y N N IMUX Custom bw192 Prefix Y N N IMUX Custom bw192 Suffix Y N N IMUX Custom bw1920 Prefix.
Polycom CMA System Operations Guide 146 Polycom, Inc. IMUX Custom bw64R Prefix Y N Y IMUX Custom bw64R Suffix Y N N IMUX Custom bw768 Prefix Y N N IMUX Custom bw768 Suffix Y N N IMUX Custom bw768R Pre.
Endpoint Management Overview Polycom, Inc. 147 ISDN CliNumbPlan Y N N ISDN CliNumbS pec Y N N ISDN CliNumbT ype Y N N ISDN HLC Y N N ISDN MSN Y N N ISDN Para llelDial Y N N ISDN PRI Alert Y N N ISDN P.
Polycom CMA System Operations Guide 148 Polycom, Inc. Key Brightness N Y N Key Cabinet Y N N Key CallRegister N Y N Key Cancel Y Y N Key Connect Y Y N Key Disconnect Y Y N Key DocCam Y N N Key Down Y .
Endpoint Management Overview Polycom, Inc. 149 Key Softkey2 N Y N Key Softkey3 N Y N Key Softkey4 N Y N Key Softkey5 N Y N Key S peaker N Y N Key Square Y Y N Key S tar Y Y N Key Up Y Y N Key VideoOff.
Polycom CMA System Operations Guide 150 Polycom, Inc. Kiosk Phonebook Y N N LocalLayout Mode Y N N LocalLayout T ogg le Y N N Logo Y Y N LoS Duration Exponent Y N N LoS Duration Offs et Y N N LoS Inhi.
Endpoint Management Overview Polycom, Inc. 151 OSD Icon DuoVideo Y N N OSD Icon Encrypti on Y N N OSD Icon Headset Y N N OSD Icon MicOff Y N N OSD Icon OnAir Y N N OSD Icon T elephone Y N N OSD Icon V.
Polycom CMA System Operations Guide 152 Polycom, Inc. PictureProgram 1 Window 1 through 6 Call YN N PictureProgram 1 Window 1 through 6 Picture YN N PictureProgram 2 Layou t Y N N PictureProgram 2 Win.
Endpoint Management Overview Polycom, Inc. 153 QoS Precedence VideoT elephony Audio YY Y QoS Precedence VideoT elephony Data YN Y QoS Precedence VideoT elephony Signalling YY Y QoS Precedence VideoT e.
Polycom CMA System Operations Guide 154 Polycom, Inc. SerialPort Direct Buffer Y N Y SIP Authentication Password Y Y Y SIP Authentication UserName Y Y N SIP Legacy Mask Y Y N SIP Mode Y Y N SIP ReplyT.
Endpoint Management Overview Polycom, Inc. 155 S treaming Source Y N N S treaming VideoRate Y N N S trictPassword Y Y N Switch Configuration Primary Y N N Switch Configuration Second ary Y N N Switch .
Polycom CMA System Operations Guide 156 Polycom, Inc. Ti m e Ti m e F o r m a t Y Y N Ti m e Z o n e Y Y N UseAsLocalPCMonitor Y N N Video 1 Output s Animation Y N N Video 1 Output s T estpattern Y N .
Endpoint Management Overview Polycom, Inc. 157 Scheduled Provisioning of LifeSize Endpoints The CMA system can provision many fi elds for LifeSize Team and Express endpoints. The following table identifies the fields that the CMA system can provision for LifeSize Team 200 endpoints.
Polycom CMA System Operations Guide 158 Polycom, Inc. Primary Audio Output T est Y Audio Mute Y Muted Device(s) Y Video Call Audio Output Y Audio Call Audio Output Y Line Out T reble Y Line Out Bass Y.
Endpoint Management Overview Polycom, Inc. 159 Video Encoder Quality Y H.241 MaxS taticMBPS Y Video MTU Y Security > General T elnet Y SNMP Y Security > Passwords SSH Password Y UI Admin Passwor.
Polycom CMA System Operations Guide 160 Polycom, Inc. Network > Reserved Ports UDP Lowest V alue Y UDP Highest V alue Y TCP Highest V alue Y TCP Lowest V alue Y Network > Network Qos Network QoS.
Endpoint Management Overview Polycom, Inc. 161 Auto S tart Presentations Y Communications > H.323 H.323 Y H.323 Name Y H.323 Extension Y Gatekeeper ID Y Gatekeeper Mode Y Primary Gatekeeper IP a nd Port Y Alternate Gatekeeper IP and Port Y H.
Polycom CMA System Operations Guide 162 Polycom, Inc. System > G eneral Auto Reboot Y System > Identification N System Name Y Video Number Y V oice Number Y System > Identification T imezone .
Endpoint Management Overview Polycom, Inc. 163 LCD Contrast Y Screen Saver Y Screen Saver T i meout Y Sleep T imeout Y Appearance > Layo ut Picture in Picture Y Display 2 Layout Y Appearance > D.
Polycom CMA System Operations Guide 164 Polycom, Inc. Provisioning of Li feSize Passwords Take note of the following when provisioning passwor ds to LifeSize endpoints: • The Auto password must be provisioned to meet the LifeSize and SSH/telnet rules for passwords.
Polycom, Inc. 165 10 Endpoint and Peripheral Management Operations This chapter describes how to perform the Polycom ® Converged Management Application™ (CMA®) system endpoint management tasks.
Polycom CMA System Operations Guide 166 Polycom, Inc. View Device Details T o view detailed infor mation about a managed endpoint 1 Go to Endpoint > Monitor Vi ew . 2 As needed, use the Fi lter to customize th e endpoint list. 3 Select the endpoint of inter est and click View Details .
Endpoint and Peripheral Management Operations Polycom, Inc. 167 HTTP URL The management URL for the endpoint, if available (ASCII only). This URL allo ws the CMA system to start the endpoint‘s management syst em using the Manage function. All Polycom endpoints allow management through a browser .
Polycom CMA System Operations Guide 168 Polycom, Inc. RAS Address The port on which the CMA system gatekeeper sends RAS addressing information. Capab ilities Supported Protocols The communications protocol s that the endpoint can support. Possible values include: •I P ( H .
Endpoint and Peripheral Management Operations Polycom, Inc. 169 Far Site Number The address of the far site endpoint to which the selected endpoint is connected. The address value for the calling endpoint appears to be the dialed address. The address value for the called endpoint appears to be the IP Address.
Polycom CMA System Operations Guide 170 Polycom, Inc. Add an Endpoint or Find an Endpoint on the Network This topic describes how to manual ly add endpoints and how to find endpoints on the same network as the CMA system. For most endpoints, you enter basic information.
Endpoint and Peripheral Management Operations Polycom, Inc. 171 2 In the Add New Device d ialog box, select the Device Type . For valid types, see “Endpoint Types” on page 103. For endpoints not specified in the list, select a Device Type of Other .
Polycom CMA System Operations Guide 172 Polycom, Inc. For example, you can select it as a VIP endpoint and determine whether it will be Availabl e to Schedule through the scheduling interface. Note that many fields in this dialog box are ASCII only. Depending on the selected type, some of these fields may not be displayed or may not be editable.
Endpoint and Peripheral Management Operations Polycom, Inc. 173 Aliases The aliases that allow you to connect to the endpoint. The CMA system converts the aliases to the IP address associated with the endpoint. • Alias T ype . Po ssible types include E.
Polycom CMA System Operations Guide 174 Polycom, Inc. 8 Click Add . The endpoint appears in the Endpoint list. By def ault, the system may also: — Add the endpoint t o the applica ble site. — Set the HTTP Port to 80 — Add an Alias for the endpoint.
Endpoint and Peripheral Management Operations Polycom, Inc. 175 T o edit an endpoi nt in the CMA system 1 Go to Endpoint > Monitor Vi ew 2 As needed, use the Fi lter to customize th e endpoint list. 3 Select the endpoint of inter est and click Edit .
Polycom CMA System Operations Guide 176 Polycom, Inc. View an Endpoint’ s Video Feed T o view the video feed for an endpoint (near site or far site) 1 Go to Endpoint > Monitor Vi ew 2 As needed, use the Fi lter to customize the Endpoint list . 3 Select the endpoint of inter est and click View Details .
Endpoint and Peripheral Management Operations Polycom, Inc. 177 Send a Message to an Endpoint In some situations, such as in re spons e to a help request, you can send a message to some types of endpoints.
Polycom CMA System Operations Guide 178 Polycom, Inc. 5 In the Last Name field of the Associate User dialog box, enter all or part of the user’s last name and click Search . The system displays the list of us ers who me et your search criteria. 6 Select the user of interest and click Close .
Endpoint and Peripheral Management Operations Polycom, Inc. 179 Peripheral View Operations The following to pics describe th e actions availabl e in the Endpoint > Peripherals View : • Delete Per.
Polycom CMA System Operations Guide 180 Polycom, Inc..
Polycom, Inc. 181 11 Endpoint Provisioning Operations This chapter discusses Pol ycom ® Converged Management Application™ (CMA®) system automatic and schedule d endpoint provisioning operations.
Polycom CMA System Operations Guide 182 Polycom, Inc. Download a Provisioning Bundle After you download a provisioning bundle for a specific HDX or RealPresence Group Series model, any dynamically man.
Endpoint Provi sioning Operations Polycom, Inc. 183 Automatic Provisioning Operations This topic describes the automatic provis ioning operations a user assigned the Device Administrator role can perform.
Polycom CMA System Operations Guide 184 Polycom, Inc. 2 In the Automatic Provi sioning Profil es page, click Add . 3 In the Add Profile dialog box, enter a name for the profile and click Next . 4 Complete the System Settings, Home Screen Setti ngs , H.
Endpoint Provi sioning Operations Polycom, Inc. 185 Edit the Profile Order for an Automatic Provisioning Profile T o edit the profile ord er for an automatic provisioning profile 1 Go to Admin > Provisioning Profiles > Automatic Provi sioning Profiles .
Polycom CMA System Operations Guide 186 Polycom, Inc. Scheduled Provisioning Operations This topic describes the scheduled provis ioning operations a user assigned the Device Administrator role can perform.
Endpoint Provi sioning Operations Polycom, Inc. 187 4 As needed, select Provision This Page and complete the Gener al Settings , Video Ne twork , Monitors , Cameras , Audio Settings , LAN Properties , and Global Services sections of the Provisioning Field s dialog box.
Polycom CMA System Operations Guide 188 Polycom, Inc. 4 Edit the sections of the Provisi oning Fields dialog box. The sections and fields differ depending on the endpoint type selected. For more information on these fields, see th e product docume ntation for the selected endpoint.
Endpoint Provi sioning Operations Polycom, Inc. 189 10 Click Refresh and check t he Pending column for the provisioning status. For each endpoint you selected, the name of the profile appears in the Pending column, and the date and time you entered appears in the Schedul ed column.
Polycom CMA System Operations Guide 190 Polycom, Inc. 4 Click Cancel Provision . The provisioning operation is canc elled and the provisioning status returns to Clear .
Polycom, Inc. 191 12 Endpoint Software Update Operations This chapter describeshow to use Polycom ® Converged Management Application™ (CMA®) system to upda te the software on Polycom endpoints when a new software package is avai lable.
Polycom CMA System Operations Guide 192 Polycom, Inc. 4 In the Device Details section, expand the Software Update Details tab. For more information, see “Software Upda te Details ” on page 219.
Endpoint Software Update Operations Polycom, Inc. 193 Set Maintenance Window for Automatic Software Updates You can restrict automatic software updates of dynamically-managed endpoint systems to a scheduled maintenance window.
Polycom CMA System Operations Guide 194 Polycom, Inc. 4 “Upload the Software Package and Cr eate a Software Update Package” on page 196. For more information on software update packages, see “View Automatic Software Update Information” on page 191.
Endpoint Software Update Operations Polycom, Inc. 195 e Go to “Download the Required Software Package” on page 195. Download the Required Software Package T o download the software package required to update the endpoint 1 On your local system, cr eate a direct ory to which to save the software package (if one does not already exist).
Polycom CMA System Operations Guide 196 Polycom, Inc. 4 Select Product Activation . 5 To activate a single license: a Click SITE & Single Acti vation/Upgrade . b Enter the Serial Number and click Next . c Read and click Accept Agreement to continue.
Endpoint Software Update Operations Polycom, Inc. 197 4 In the Upload Software Update dialog box, verify the endpoint type and model. 5 If an activat ion key code is required to acti vate the soft ware update, cl ick the Update Requires Key check box and in the Software Update Key File field browse to the .
Polycom CMA System Operations Guide 198 Polycom, Inc. T rial a Software Update Package T o trial a software update package: 1 Get the things you need to create the package. Complete these tasks: a “List the Serial Numbers for the Endpoints to be Updated” on page 194.
Endpoint Software Update Operations Polycom, Inc. 199 Upload the Software Package and Cr eate a T rial Software Update Package T o upload the software package and create a trial automatic software update package 1 Go to Admin > Software Updates > Automatic Software Updates .
Polycom CMA System Operations Guide 200 Polycom, Inc. 2 Select the tab for product to updat e. 3 Select the sof tware update pa ckage of interest and click Promote to Production . 4 Click Yes to confirm the promotion. The package becomes a production au toma tic software upda te package.
Endpoint Software Update Operations Polycom, Inc. 201 View Software Updates for Peripherals T o view software upd ates for peripherals 1 Go to Admin > Software Updates > Automatic Software Updates . 2 Select the tab for a peripheral. The tab includes this information.
Polycom CMA System Operations Guide 202 Polycom, Inc. Upload Peripheral Software Updates to the CMA W eb Ser ver After you download the software updates from http://suppo rt.polycom.c om and save them on your hard drive, you can upload them to the CMA system we b server.
Endpoint Software Update Operations Polycom, Inc. 203 4 From the Configure Platfo rm section, select the platform version to configure for production. You can select only one platform ver sion for production.
Polycom CMA System Operations Guide 204 Polycom, Inc. 7 Click OK . From the peripheral itself, the configured softwar e updates are now available using the Production URL . Configure Periphera l Updates for T rial T o configure softwa re updates for trial 1 Go to Admin > Software Updates > Automatic Software Updates .
Endpoint Software Update Operations Polycom, Inc. 205 4 From the Configure Platfo rm section, select the platform version to configure for trial. You can select only one platform version for trial. 5 Click Configure App lication . 6 For each application, select the vers ion to configure for trial from the Platform Compatible drop-down list.
Polycom CMA System Operations Guide 206 Polycom, Inc. View Scheduled Software Update Information T o view information about software updates that are scheduled or for endpoints that are eligible for scheduled software updates 1 Go to Endpoint > Schedul ed Software Updat e .
Endpoint Software Update Operations Polycom, Inc. 207 2 Select the appropriate Endpoint Ty pe and Endpoint Model combination for the endpoint to update. 3 Click Get Serial Numbers . The Endpoint Serial Number List appears listing the endpoints of the selected type and model that are eligible for scheduled soft ware updates.
Polycom CMA System Operations Guide 208 Polycom, Inc. b In the Download s section, select the Product and Category for the required software package. c Select the software package and save it to the directory created in step 1 . d Repeat steps a through d for each endpoint type to be updated.
Endpoint Software Update Operations Polycom, Inc. 209 » Close the Product Act ivation screens. 2 For third-party endpoints , follow the company’s re commended procedure for requesting an upgrade activation key.
Polycom CMA System Operations Guide 210 Polycom, Inc. 2 As needed, use the Fi lter to customize th e endpoint list. 3 Select the endpoints of interest and click Software Update . 4 In the Schedule Software Update dialog box, specify when the update should occur.
Endpoint Software Update Operations Polycom, Inc. 211 2 As needed, use the Fi lter to customize th e endpoint list. 3 Select the endpoint or endp oints of interest and click Cancel Update . A confirmation dialog box appears. Th e dialog box may indicate that one or more of the selected endpoints had a software update in prog ress.
Polycom CMA System Operations Guide 212 Polycom, Inc..
Polycom, Inc. 213 13 Device Details This chapter lists the fields found in the Device Det ail section of the Polycom ® Converged Management Application™ (CMA ®) system interface.
Polycom CMA System Operations Guide 214 Polycom, Inc. ISDN Video Number For ISDN devices only , the cou ntry code + city/area code + phone number for the device. When you add an endpoint without nati ve ISDN, the ISDN gateway , country code, and area code are not captured.
Device Details Polycom, Inc. 215 Device Status Information The Device Status information in the Device Details section includes the following fiel ds. Capabilities Enabled Capabilities to enable on this device.
Polycom CMA System Operations Guide 216 Polycom, Inc. Device Managed I ndicates whether or not the CMA system is managing the device. Last GK Registrat ion The date and time of the device’s last gat.
Device Details Polycom, Inc. 217 Call Information The Call I nfo in the Device Details sectio n includes the foll owing fields. Field Description Call T ype The connection protocol for the call in which the device is participating. Possible val ues include: H.
Polycom CMA System Operations Guide 218 Polycom, Inc. Device Aler ts Infor mation The Device Alerts information in the Device Details section includes the following fiel ds. Provisioning Details The Provisioning Detai ls information in the Device Details section includes the following fields.
Device Details Polycom, Inc. 219 Software Update Details The Software Update Deta ils information in the Device Details section includes the following fields. Last Attempt Date/T ime The date and time, in the default format of yyyy-mm-dd hh:mm:ss , of the last provisioning message exchanged with the device.
Polycom CMA System Operations Guide 220 Polycom, Inc. Scheduled The date and time, in the default format of yyyy-mm-dd hh:mm , when the device software is scheduled to be updated.
Polycom, Inc. 221 14 Network Device Management Over view This chapter provides an overview of the Polycom ® Converged Management Application™ (CMA®) system’s networ k device management functions.
Polycom CMA System Operations Guide 222 Polycom, Inc. •M C U s (Microprocess ing Control Units)—Displ ays the list of Polycom MCUs (Polycom RMX or MGC conferenci ng platfo rms) registered to the CMA system. Use this view to add, ed it, or delete MCUs.
Network Device Management Overview Polycom, Inc. 223 The Network Device list has these fields. Field Description Filter Use the filter choices to displa y other views of the Networ k Device list, which include: •T y p e - Filters the list by device type.
Polycom CMA System Operations Guide 224 Polycom, Inc. Actions in the Monitor View Besides providi ng access to the network device views, the Actions section of the Monitor View may also include these context-sensitive commands depending on the selected device type.
Network Device Management Overview Polycom, Inc. 225 MCU View Use the MCU View to manage Polycom MCU conferencing platforms on the network. The MCU l i s t h a s t h e s a m e f i e l d s a s t h e Network D evice > Mo nitor view. For more information, see “Monitor View” on page 222.
Polycom CMA System Operations Guide 226 Polycom, Inc..
Polycom, Inc. 227 15 MCU Bridge Management Operations This chapter describes how to perform the Polycom ® Converged Management Application™ (CMA®) system MCU brid ge manageme nt tasks.
Polycom CMA System Operations Guide 228 Polycom, Inc. The Device Details dialog box for the selected MCU appears. Field Description Identification System Name The name of the MC U. • MCU names must be unique. • The name must be in ASCII only and may have an unlimited number of char acters.
MCU Bridge Management Operations Polycom, Inc. 229 Addresses DNS Name The DNS name for the MCU. Aliases The aliases that allow you to connect to the MCU. The CMA system converts the aliases to the IP address associated with the MC U. • Alias T ype .
Polycom CMA System Operations Guide 230 Polycom, Inc. MCU (Network) Services Service T ype The avai lable network services may include: • H.323 Service —Indicates a co nnection to an IP network using the H.323 protocol. • H.320 Service —Indicates a co nnection to an ISDN phone line using the H.
MCU Bridge Management Operations Polycom, Inc. 231 Alerts (RMX MCUs only) Category Lists the type of error . The following categories may be listed: • File – indicates a proble m in one of the files stored on the MCU’s hard disk. • Card – indicates problems with a card.
Polycom CMA System Operations Guide 232 Polycom, Inc. Add an MCU Manually This topic describes how to add an MCU to a CMA system. When you add an MCU device, MCU network services are added automatically at the time the IP ca rd registers with the CMA system.
MCU Bridge Management Operations Polycom, Inc. 233 5 Click Find Device . — If the CMA system can find the MCU on the network, the Ad d New Device dialog box is populated with information retrieved from the MCU. Review any information retrieved from the MCU.
Polycom CMA System Operations Guide 234 Polycom, Inc. 3 Select the MCU of in terest and click Edit . 4 Complete the Identification , Addresses, Capabiliti es, MCU Services, MCU Resources, and MCU Cascading sections of the Ed it Device dialog box. (For more information, see “View Device Details” on page 227.
MCU Bridge Management Operations Polycom, Inc. 235 T o enable cascading conferences 1 On the MCUs, configure entr y queues as required and record the entry queue number(s). For more information, see the product documentation for the MCU. 2 Go to Network Device > MC Us .
Polycom CMA System Operations Guide 236 Polycom, Inc. 2 As needed, use the Fi lter to customize the MCU li st. 3 In the MCU list, select the bridge of in terest and click V iew Hardwa re .
MCU Bridge Management Operations Polycom, Inc. 237 3 In the MCU list, select the bridge of in terest and click View Ports . A Ports pane a ppears below the bridge list. It lists the ports f or the selected bridge and identifies the Audio Ports Available , Video Ports Available , Audio Ports in Use , and Video Ports in Use .
Polycom CMA System Operations Guide 238 Polycom, Inc. 3 In the MCU list, select the bridge of in terest and click View Gateway Conferenc es . If the feature is available on the bridge, a Gateway Conferences pane appears below the brid ge list. It lists the gateway conferences for the selected bridge.
Polycom, Inc. 239 16 Management Operations for Other Network Devices This chapter describes how to perform the Polycom ® Converged Management Application™ (CMA®) system network de vice management tasks.
Polycom CMA System Operations Guide 240 Polycom, Inc. Add a Polycom VBP Device T o add a Polycom VBP device to a CMA system 1 Go to Network Device > VB Ps and click Add . 2 Configure these settings in the Add VBP dialog box. 3 Click OK . A system dialog box appears indicating th at you must restart Apache for the settings to take affect.
Management Operations for Other Network Devices Polycom, Inc. 241 3 Enter the SSH or console Password for the root user an d click OK . The Polycom VBP device appears in the Network Device li st. Edit a Polycom VBP Device T o edit a Polycom VBP device 1 Go to Network Device > VB Ps 2 Select the Polycom VBP devi ce of interest and click Edit .
Polycom CMA System Operations Guide 242 Polycom, Inc. 3 Enter the provider-side IP address of the Polycom VBP device an d press Enter . The Endpoint list displays the dynamically-managed endpoints tha t are registered to the CMA system and us ing the Polycom VBP fi rewall.
Management Operations for Other Network Devices Polycom, Inc. 243 3 In the Edit DMA dialog box, e dit the Name , Description or Dial Prefix for the DMA system. 4 Click OK . Delete a Polycom DMA System T o delete a DMA system from a CMA system 1 Go to Network Device > DM As .
Polycom CMA System Operations Guide 244 Polycom, Inc..
Polycom, Inc. 245 17 MCU Bridge Device Details This chapter lists the fields found in the MCU Device Detail section of the Polycom ® Converged Management Applicati on™ (CMA®) s ystem interface .
Polycom CMA System Operations Guide 246 Polycom, Inc. MCU H.323 Ser vices International Prefix The prefix required to dial an international number . For example, in many countries, the internati onal prefix is 00.
MCU Bridge Device Details Polycom, Inc. 247 MCU Gateway Ser vices MCU Resources—Polycom MGC Platform Field Description Service Name The name of the H.323 service d efined in the MCU. Dialing Prefix Pre fix to select this service. The prefix for the MGC is located in the H.
Polycom CMA System Operations Guide 248 Polycom, Inc. MCU Resources—Polycom RMX Platform Field Description Max T otal Conferences Maximum number of total conferences allowed at once on this MCU. Max CP Conferences Maximum number of continuous presence (CP) conferences allowed, ba sed on the number of licenses available.
Polycom, Inc. 249 18 Users and Groups Over view This chapter provides an overview of the Polycom ® Converged Management Application™ (CMA®) system users an d groups management structure.
Polycom CMA System Operations Guide 250 Polycom, Inc. You should associate local users with one or more roles and associate them with one or more endpoints. Alternativ ely, you can associate local users with roles by associating them with local groups.
Users and Groups Over view Polycom, Inc. 251 Local Groups The CMA system allows you to add local groups (that i s, groups added manually to the system) and associate them with provisioning profiles and roles. For local groups, the CMA system manages all group inf ormation and associations.
Polycom CMA System Operations Guide 252 Polycom, Inc. Roles and Permissions The CMA system is a role and permis sions based system. • Users are assigned one or more user roles either directly or through their group associations. • User roles are assigned a set of permissions.
Users and Groups Over view Polycom, Inc. 253 Some important notes about user roles and permissions: • Users (local and enterprise) may be as signed more than one role. In this case, the permissions ass ociated with those roles are cumul ative; a user has all of the permi ssions assigned to all of his roles.
Polycom CMA System Operations Guide 254 Polycom, Inc. Except when operating in maximum security mode, most users will also see these menu items: Device Administrator Monitoring Administrator Directory.
Users and Groups Over view Polycom, Inc. 255 Scheduler Roles, Responsibilities, and Menus The CMA system offers three different d efault Schedu ler roles.
Polycom CMA System Operations Guide 256 Polycom, Inc. • Monitor network devices such as MCUs. • Add, edit, and delete entries in the system Guest Book .
Users and Groups Over view Polycom, Inc. 257 When device administrators log into the CMA system, the system displays the system Dashboard and they have access to the following menu items: Auditor Role.
Polycom CMA System Operations Guide 258 Polycom, Inc. Administrator Role, Responsibilities, and Menus The Administrator role is for those users who administrate the CMA system itself.
Users and Groups Over view Polycom, Inc. 259 Device Associations and Presence The CMA system assumes that users will be associated with endpoi nts. You can associate a user with more than one endpoint, but one endpoint is designated as the primary endpoint.
Polycom CMA System Operations Guide 260 Polycom, Inc..
Polycom, Inc. 261 19 User Management Operations This chapter includes information on managing users and groups within the Polycom ® Converged Management Applic ation™ (CMA®) system.
Polycom CMA System Operations Guide 262 Polycom, Inc. 2 To search for a local user, press En ter . 3 To search both local a nd enterprise us ers, first clear the Local Users Only check box and then press Enter . The first 500 users in the database that match your search criteria are displayed in the Users list.
User Management Operations Polycom, Inc. 263 Add a Local User T o add a local user 1 Go to User > Users and click Add . The Add New User dialog box appears. The Enab le User option is selected by default. 2 Enter the following user information. T itle The user’s professional title.
Polycom CMA System Operations Guide 264 Polycom, Inc. 3 In the Associated Endpoints section, select and move the required endpoints(s) to Selected En dpoints list. Move the unwanted endpoints(s) to the Available Endpoints list. Press Shift-click or Ctrl-click to select multiple items in the list.
User Management Operations Polycom, Inc. 265 7 In the Dial String Reservation s section, select the user ’s endpoint and enter the appropriate dial strings for SIP URI , E164 , and H323 ID , then click Apply . The dial strings appear in the list below.
Polycom CMA System Operations Guide 266 Polycom, Inc. 6 As required, edit the General Info , Associated Devices, Associated Roles, Associated Areas , Associated Alert Profile , and Dial String Reservations sections of the Edit User dialog box. 7 Click OK .
User Management Operations Polycom, Inc. 267 T o delete a user 1 Go to User > Users and in the Search Users field, enter the name of the user of interest. 2 To search for a local user, press En ter . 3 To search both local a nd enterprise us ers, first clear the Local Users Only check box and then press Enter .
Polycom CMA System Operations Guide 268 Polycom, Inc. Manage Groups In the CMA system, only users assigned the Administrator role can: • Add a Local Group • Import Enterprise Groups • Edit a Group • Delete a Group Add a Local Group T o add a local group 1 Go to User > Groups .
User Management Operations Polycom, Inc. 269 4 In the Search Available Members field of the Group Members dialog box, search for the users and grou ps to add to this local group. 5 In the Search Results section, select and move the users and groups of interest to the Group Members list.
Polycom CMA System Operations Guide 270 Polycom, Inc. Edit a Group T o edit a local or enterpris e group 1 Go to User > Groups . 2 In the Groups page, s elect the group of i nterest and click Edit . 3 As required, edit the General Info , Associated Roles, and Gro up Members sections of the Edit L ocal Groups dialog box.
User Management Operations Polycom, Inc. 271 • View the Groups and Users As sociated with a User Role.
Polycom CMA System Operations Guide 272 Polycom, Inc. Assign Users Roles and Endpoints You can assign roles to both lo cal and en t erprise users and associate them with endpoints. T o assign a role and endpoint to a user 1 Go to User > Users . 2 To search for a user: a In the Search field of the Users page, type a search string.
User Management Operations Polycom, Inc. 273 Add a User Role When you add a user role, you also specify permissi ons for the role. T o add a new user role 1 Go to User > User Roles . 2 On the User Roles page, click Add . 3 Complete the Name and Descripti on fields of the Add Role dialog box and assign permissions to the new role.
Polycom CMA System Operations Guide 274 Polycom, Inc. 2 As needed, use the Fi lter to customize the User Roles list. 3 In the User Roles lis t, select the role of interest and click Edit . 4 Edit the Description field of the Edit Role dialog box and edit permissi ons for the role.
User Management Operations Polycom, Inc. 275 Manage System Guest Book This section includes some general in formation you should know about the Conference menu and views.
Polycom CMA System Operations Guide 276 Polycom, Inc. Context-Sensitive Guest Book Actions The Actions section of the Guest Book page may include these context-sensitive actions depe nding on what is se lected. Add a Guest to the System Guest Book T o add a guest to the system Guest Book 1 Go to User > Guest Book and click Add Guest .
User Management Operations Polycom, Inc. 277 3 If the guest has an H.323 (IP) en dpoint, configure these settings: 4 If the guest has a SIP (IP) endpoint, configure these settings: Dial Options S pecify whether the guest will dial into conferences, or require that the system dial out to the guest.
Polycom CMA System Operations Guide 278 Polycom, Inc. 5 If the guest has an H.320 (ISDN) endpoint, configure these settings: 6 Click OK . Edit a Guest in the System Guest Book T o edit a guest in the s ystem Guest Book 1 Go to User > Guest Book and select the guest of interest.
User Management Operations Polycom, Inc. 279 Delete a Guest from the System Guest Book T o delete a guest from the system Guest Boo k 1 Go to User > Guest Book and select the guest of interest. 2 Click Delete Guest . 3 Click Yes to confirm the deletion.
Polycom CMA System Operations Guide 280 Polycom, Inc. 5 Select the user(s) of interes t from the list and move them to the Favor ite List Members column. 6 Repeat step 4 and 5 until you’ve added the users of interest to your Favorites list and then click OK .
Polycom, Inc. 281 20 System Repor ts This chapter describes the report s available through the Polycom ® Converged Management Application™ (CMA®) sy stem and how to view and export them.
Polycom CMA System Operations Guide 282 Polycom, Inc. T o view Site Statistics 1 Go to Reports > Site Statisti cs . The Site Statistics appear with the statistics d isplayed in a grid. The g rid shows a snapshot of the current statistics. The data is updated automatically every 15 s econds.
System Reports Polycom, Inc. 283 Site Link Statistics Repor t Use the Site Link Statistics report to check call rate and call quality statistics for all site links. You can view th e data in a grid or graphically. T o view Site Link Statistics 1 Go to Reports > Site Link Statistics .
Polycom CMA System Operations Guide 284 Polycom, Inc. d In the Data Limit field, enter the time frame in minutes for which to chart the data. The default is 60 minutes. The charts are dynamically updated fo r your selections. The site-links are displayed in the same order as the site-link grid.
System Reports Polycom, Inc. 285 2 Use the Filter to customize the report by Date , IP Address , Endpoint Type , Call Typ e , and Duration . Call Detail Record Repor t Administration By default, the CMA system stores the conference and endpoint call detail records (CDRs) for 30 days.
Polycom CMA System Operations Guide 286 Polycom, Inc. 3 Configure these settings: 4 To verify that the FTP settings a re functional, click Test Archiv e Settings .
System Reports Polycom, Inc. 287 T o view the Endpoint Usage Repor t 1 Go to Reports > Endpoint Usage Report . The Endpoint Usage Report page appears displaying the following information for the endpoints for which CDRs are available. The CDRs are displayed in alph abetical order for the default Start Date and End Date .
Polycom CMA System Operations Guide 288 Polycom, Inc. 7 Click Inbound to see a chart that identifies the endpoints from which the inbound calls to the s elected endpoints originated. 8 Click Outbound to see a chart that identifies the endpoints to which the selected endpoints called.
System Reports Polycom, Inc. 289 For each call from the selected endp oint, the CDR information includes the following data. Field Description System Information Specifies the name of the selected endpoint. Model S peci fies the model number of the selected endpoint.
Polycom CMA System Operations Guide 290 Polycom, Inc. H.320 Channels The total number of ISDN B channels used in the call. For example, a 384K call would use six B channels. Endpoint Alias Th e alias of the far site. Endpoint Additional Alias An additional alias of the far site.
System Reports Polycom, Inc. 291 12 To export the information, click Downl oad Report and either Open or Save the CDR report in Microsoft Excel format for the selected endpoint or in CSV format For All Selected Endpoints . Note that onl y the first 1000 lines of the report are exported to the Excel file.
Polycom CMA System Operations Guide 292 Polycom, Inc. Conference T ype Repor t Use the Conference Type Report option to review monthly summary information about past CM A system conferences. T o create a Conference T ype Repor t 1 Go to Reports > Conference Type Report .
System Reports Polycom, Inc. 293 3 To create one of the confe rence type report charts, click the appropriate chart name below the grid. Chart choices include: The selected chart dynamically appears below the grid. 4 To export the report: a Click Export .
Polycom CMA System Operations Guide 294 Polycom, Inc. Gatekeeper Message Log Use the Gatekeeper Message Log page to: • View messages that endpoints send to the gatekeeper • Define which messages a.
System Reports Polycom, Inc. 295 4 To export a message: a Select the message of interest and cli ck Export Log . b In the Export Log dial og box, click Yes . A GKexport fi le appears in your defaul t text editor. c Save the file. Define Log Settings T o define which messages should be logged 1 Go to Reports > Gatekeeper Message Log .
Polycom CMA System Operations Guide 296 Polycom, Inc. 4 Click OK The CMA system begins logging the types of message s you selected. Clear Events from the Log T o clear all events from the log 1 Go to Reports > Gatekeeper Message Log . 2 When the Gatekeep er Message Log page appear s, click Cl ear Log.
System Reports Polycom, Inc. 297 Many of the CMA system components can write a System Log File whe n they experience an error or issue. Wh ether or not they do write a system log file depends upon the syst em log level. The following table lists s ome of the logs the CMA sys tem saves.
Polycom CMA System Operations Guide 298 Polycom, Inc. ComponentLog_GAB.txt .NET remoting log file that shows low-level communication errors from the GAB communicati ons with end points. EXXX_LOG x .txt Log files for web services, device manager , and conference monitoring.
System Reports Polycom, Inc. 299 Log Files Rel ated to Call Ma nagement Func tionality Messages.txt Conference l aunching log used exclusively by CodecMngr process. This log contains information about the conference start up process, that is, information that the system sends to endpoints at the st art of a conference.
Polycom CMA System Operations Guide 300 Polycom, Inc. View and Expor t System Log Files Many of the CMA system components can write a System Log Fi le when they experience an error or issue. Whether or not they do write a system log file depends upon the system log level.
System Reports Polycom, Inc. 301 5 In a redundant configuration, repeat steps 1 and 4 on th e redundant server. Download Windows Event Log Files You can download a .zip file that includ es the Windows Event Log Files for the CMA system. The Windows Event Log Files include the operating system level application , security, and syste m logs.
Polycom CMA System Operations Guide 302 Polycom, Inc. 2 Select the audit log of interest an d click Open . 3 In the File Download d i a l o g b o x , c l i c k Open to v i e w t h e f i l e o r c l i c k Save to save the log file to your local sy stem.
System Reports Polycom, Inc. 303 7 To enter the verification code, leave the dialog open, until you get the verification code from the File Verif ication Utility.
Polycom CMA System Operations Guide 304 Polycom, Inc. System u nder Secure Mod e: false NETWORK CONFI GURATION System n ame : POLYCOM-Dell 150 System I Pv4 Address : 10.47.10.150 System I Pv6 Address : N/A System I Pv6 Link local: N/A System s ubnet mask : 255.
System Reports Polycom, Inc. 305 CERTIFICATE I NFO Certific ate Common Name : CMA Sel f-Signed Certifica te Certific ate CRL Version : 0 Certific ate CRL Expired : false Certific ate Alias : 1.
Polycom CMA System Operations Guide 306 Polycom, Inc..
Polycom, Inc. 307 21 System Administration Over view This chapter describes the Polycom ® Converged Management Application™ (CMA®) system Dashboard , menu, and actions.
Polycom CMA System Operations Guide 308 Polycom, Inc. Dashboard Buttons In general, the system Dashboard displays information only. However, the following buttons are available from the Dashboard view.
System Administration Over view Polycom, Inc. 309 These panes are described in more detail in the following topics. Users Logged In The Users Logged In pane displays the type and number of users that are currently logged into the system.
Polycom CMA System Operations Guide 310 Polycom, Inc. CMA Info The CMA Info pane displays general information about the CMA system, including: T ime Source Displays the time server source ( Internal or External ) and the IP address of the time server .
System Administration Over view Polycom, Inc. 311 Ser vices The Services pane displays information about the CMA syst em services, including: • How many services are running • How many services are stopped • A list of the services and a graphical indicator for each service indicating its state: Running or Stopped .
Polycom CMA System Operations Guide 312 Polycom, Inc. When users log into a CMA system, the sy stem first checks to make sure all essential services are running before al lowing users to access the system. The following situations may occur. • If all essenti al services are running, users are allowed to acc ess the system.
System Administration Over view Polycom, Inc. 313 CMA Licenses The CMA Licenses pane displays information ab out how th e CMA system is licensed, including: • The Total Number of Licens es available.
Polycom CMA System Operations Guide 314 Polycom, Inc. T oday’ s Adhoc Conferences The Today’s Adhoc Conferences pane displays information about the ad hoc conferences started by video endpoints registered to the CMA system.
System Administration Over view Polycom, Inc. 315 • The number of monitored endpoints that are On line • The number of monitored endpoints that are Offline In addition, the Endpoints pane identifies any moni tored endpoints that are experiencing alert conditions.
Polycom CMA System Operations Guide 316 Polycom, Inc. Failed Enterprise Director y Login Attempts The Failed AD Lo gin Attempts pane displays: • The total number of Failed Logins for Active Directory users in the last 24 hour period.
System Administration Over view Polycom, Inc. 317 The MCU Status pane for an individual MCU displays the followin g information: This status information is sent by the MCU to the CMA system. In addition, the MCU Status pane identifies when the monitored MCU is experiencing alert conditions.
Polycom CMA System Operations Guide 318 Polycom, Inc. Software Updates Manage (add, edit, and dele te) automati c or scheduled software update packages. Rooms Ma nage (add, edit, an d delete) rooms in the CMA system directory . Areas Manage Area s for a CMA system.
System Administration Over view Polycom, Inc. 319 Uploads Upload SIP URI data to the CMA system. T roubleshooting Utilities Access all of the troubleshooting information and utilitie s the CMA system has available. Report Administration Configure report administration settings including retention periods, etc.
Polycom CMA System Operations Guide 320 Polycom, Inc..
Polycom, Inc. 321 22 Conference Setup Over view This chapter describes information about conference templates, options, and settings within the Polycom ® Converged Management Application™ (CMA®) system.
Polycom CMA System Operations Guide 322 Polycom, Inc. Field Description General Settings Name Enter a unique and meaningful name for the template, which can be up to 32 characters long. Description Enter a me aningful description (ASCII only) of the conference settings template.
Conference Setup Over view Polycom, Inc. 323 Video Mode Sets the video layout for the conference. The default is Video Switching Mode . T o change to a Continuous Presence layout or mode, click th e switching icon and select a layout option. The video mode determines the initial layout on an endpoint’s display during a multipoint conference.
Polycom CMA System Operations Guide 324 Polycom, Inc. S peed (Kbps) Set s the speed for the con ference, which applies to both point-to-point and multi point calls. Possible value s for Polycom MGC systems are between 96 to 1920 Kbps and Bridged Audio .
Conference Setup Over view Polycom, Inc. 325 Video Algorithm Sets the compression algorithm that the MCU uses to process video. Possible values inclu de: •A u t o •H 2 6 1 . An ITU standard designed for two-way communication over ISDN li nes and supports data rates which are multiples of 64Kbit/s.
Polycom CMA System Operations Guide 326 Polycom, Inc. T120 Rate Determines whether T .120 i s enabled, and if so, the default transfer rate. Enable this setting when you h ave equipment that supports T .120 display of data. Options are: 6.4, 14.4, 16, 22.
Conference Setup Over view Polycom, Inc. 327 RMX General Settings > Conferen ce Settings Video switching (VSW) In Video Switching mode, all participants see the same video picture (full screen). The current speaker is displayed in full screen on all the participant s’ endpoints, while the speaker sees the previous speaker .
Polycom CMA System Operations Guide 328 Polycom, Inc. Encryption Activate encryption for the conference LPR Activate lost packet recove ry (LPR) for the conference. Note: LPR can be enabled for VSW conferences, but H.320 and SIP participants will not be able to connect.
Conference Setup Over view Polycom, Inc. 329 Video clarity (MPM+ and MPMx only) Applies video enha ncing algorithms to incoming video streams of resolutions up to and including SD. Clearer images with sharper edges and higher contrast are sent back to all endpoints at the highest possible resolution supported by each endpoint.
Polycom CMA System Operations Guide 330 Polycom, Inc. RMX Video Settin gs Send content to legacy end point s (MPM+ and MPMx only) Content ca n be sent to H.323 / SIP/ISDN end p oints that do not support H.239 content (legacy endpoints) over the video (people) channel.
Conference Setup Over view Polycom, Inc. 331 T elepresence mode (v6) The possible values are: •A u t o (Default) - If an y ITP (Immersive T elepresence) endpoints are detected, ITP fe atures are applied to the conference video for all participant s.
Polycom CMA System Operations Guide 332 Polycom, Inc. RMX Skins Sele ct the skin you want. Skins modify the background and frames. With the top two skin options, the f rames fill the screen with their bo rders touching.
Conference Setup Over view Polycom, Inc. 333 Polycom CMA sy stem has a Default Template . Administr ators w ith Conferenc e Setup permissions can edit the Default Template and create additional te mplates wit h different set tings. When scheduling a conference, the Default Template , which is available to all users, is selected by default.
Polycom CMA System Operations Guide 334 Polycom, Inc. • When creating new templates, give them meaningful purposes and names so that your users can easily identi fy the differences between template choices.
Conference Setup Over view Polycom, Inc. 335 Allow overbooking of dial-in particip ants Select this option to allow schedule rs to schedule dial-in participant s to dial into mult iple conferences, bu.
Polycom CMA System Operations Guide 336 Polycom, Inc..
Polycom, Inc. 337 23 Conference Setup Operations This chapter includes informa tion abou t conference options and tasks within the Polycom ® Converged Management Applic ation™ (CMA®) system.
Polycom CMA System Operations Guide 338 Polycom, Inc. Add a Conference T emplate T o add a conference template 1 Go to Admin > Conference Templates . 2 On the Conference Templates list, click Add . 3 Complete the General Info and MCU Settin gs sections of the Add Conferenc e Template dialog box first.
Conference Setup Operations Polycom, Inc. 339 Delete a Conference T emplate T o delete a conf erence te mplate 1 Go to Admin > Conference Templates . 2 On the Conference Templates list, select the template of interest and click Delete . 3 Click Yes to confirm the deletion.
Polycom CMA System Operations Guide 340 Polycom, Inc. Overbooking Dial-in Par ticipants In the CMA system, an administrator can configure the system to allow schedulers to overbook dial-in participan ts.
Conference Setup Operations Polycom, Inc. 341 Edit Customized T ext in E-mail Notifications T o edit the custom ized text in a ll conferencing E-mail notifications 1 Go to Admin > Server Setti ngs > E-mail .
Polycom CMA System Operations Guide 342 Polycom, Inc..
Polycom, Inc. 343 24 Room Over view and Operations This chapter describes how to set up rooms in the Polycom ® Converged Management Application™ (CMA®) sy stem.
Polycom CMA System Operations Guide 344 Polycom, Inc. View the Rooms List T o view the Room s list Go to Admin > Rooms . The Rooms list appears. It can be filtered by Site . Add a Local Room When you add a local room to a CMA sys tem, you specify settings for it and associate one or more endpoints with it.
Room Over view and Operations Polycom, Inc. 345 5 In the Dial String Reservations section, select the user ’s Device and enter the appropriate dial strings for SIP URI , E164 , and H323 ID , then click Apply . The dial strings appear in the list below.
Polycom CMA System Operations Guide 346 Polycom, Inc. 3 To find a room in the enterprise directory: a In the Search Value field, type in the first few characters of the room name. The system does a prefix search of the appropriate fields. b Click Search .
Polycom, Inc. 347 25 Area Over view and Operations This chapter describes how to set up areas in the Polycom ® Converged Management Application™ (CMA®) sy stem.
Polycom CMA System Operations Guide 348 Polycom, Inc. Areas also limit access to directory entri es. For example, a user associate d with Area1 will not see a user associated with Area2 in the directory. Howeve r, the Area1 user can call the Ar ea2 user with the correct H.
Area Over view and Operations Polycom, Inc. 349 • Endpoints and network devices can be assigned to only one area. • Users can be associ ated with mor e than one area . • Schedulers can only schedule endpoints assigned to the same area the scheduler is associated with.
Polycom CMA System Operations Guide 350 Polycom, Inc. Create Area Administrator Role As a best practice, create an area admi nistrator role to separate CMA syste m administration from area administration. T o create an area administrator role 1 Go to User > User Roles .
Area Over view and Operations Polycom, Inc. 351 Add Areas When you add areas, you can assign devices and user s to the area. T o add areas 1 Go to Admin > Areas and click Add . 2 In the Add an A rea dialog box, enter the Area Name and Description .
Polycom CMA System Operations Guide 352 Polycom, Inc. 2 Click Associate Area . The Assign Area to Endpoi nts or Assign Area to Netw ork Devi ces dialog box appears with a list of endpoints or network devices. 3 Select the devices to assi gn to an area.
Area Over view and Operations Polycom, Inc. 353 Change Area Association for Users T o remove area associa tions from users 1 Go to Admin > Areas and click Manage Members . 2 In the Manage Members dialog box, enter the name for the user of interest in the Search Us ers field and pr ess Enter .
Polycom CMA System Operations Guide 354 Polycom, Inc..
Polycom, Inc. 355 26 Director y Operations This chapter describes the Polycom ® Converged Management Application™ (CMA®) enterprise directory integrati on and operations.
Polycom CMA System Operations Guide 356 Polycom, Inc. Director y Management Suppor ted Configurations There are many possible configurations av ailable within Microsoft Active Directory, some of which are not full y supported by the CMA sy stem.
Directory Op erations Polycom, Inc. 357 In addition to leveraging Active Dire ctory Universal groups, the CMA system also has Local groups, which you can use to grant a standard set of rights to multiple users or groups.
Polycom CMA System Operations Guide 358 Polycom, Inc. • Security: Local accounts have their own passwords, which are stored on the CMA system. Active Directory user accounts maintain the same users' Active Directory credentials and passw ord complexity policies, which are validated by the domain controllers.
Directory Op erations Polycom, Inc. 359 Accounts Required for the CMA System CMA System Ser vice Account Before integrating the CMA system with an Active Directory forest, you must create a service account for it in Active Direct ory.
Polycom CMA System Operations Guide 360 Polycom, Inc. Expressions in the Base DN and exclusion filter fiel ds must be formatted according to RFC-4514, section 2.
Directory Op erations Polycom, Inc. 361 Therefore, to use these character as part of a name, they must be preceded in the Base DN field by a backslash.
Polycom CMA System Operations Guide 362 Polycom, Inc. The following tabl e illustrates so me mo re advanced exampl es of exclusion filter expr essions.
Directory Op erations Polycom, Inc. 363 Some important notes about the CMA system Activ e Directory integration: • The CMA system is not joined to the domain. Other computers on the network cannot browse its file system and it cannot be managed remotely by existing IT mechanisms s uch as SMS.
Polycom CMA System Operations Guide 364 Polycom, Inc. Enabling the Integrate with Enterprise Directory Server option also allows endpoint users to select conference participants and rooms from the enterprise directory.
Directory Op erations Polycom, Inc. 365 5 Select the Password never expires option, unselect the User cannot change password option, click Next and then Finish .
Polycom CMA System Operations Guide 366 Polycom, Inc. Enable Integration with the Enterprise Director y Ser ver T o integrate the CMA system to an enterprise directo r y ser ver 1 Go to Admin > Directories > Enterprise Directory . 2 On the Enterprise Direc tory page, select Integrate with Enterprise Directory Server .
Directory Op erations Polycom, Inc. 367 5 If you also wish to implement single sign-on, see the following section “Allow Delegated Authentica tion to Enterprise Directory Serv er” .
Polycom CMA System Operations Guide 368 Polycom, Inc. T o delegate authentication to the enterprise director y ser ver 1 Go to Admin > Directories > Enterprise Directory. 2 On the Enterprise Directory page, select Allow delegated authentica tion to enterprise directory server .
Directory Op erations Polycom, Inc. 369 2 In the Directory page, select Include dynamically-manage d devices in the Global Address Book . 3 Click Update .
Polycom CMA System Operations Guide 370 Polycom, Inc. 3 Click Update . Configure LDAP Settings In addition to configuring directory list ing support in the dire ctory set up, you need to also ensure that the LifeSize endpoint is configure d to use the RealPresence CMA system’s LDAP settings.
Polycom, Inc. 371 27 Director y Setup Operations This chapter describes how to manage the Glo bal Address Book in the Polycom ® Converged Management Applic ation™ (CMA®) system.
Polycom CMA System Operations Guide 372 Polycom, Inc. The user information found in the Global Address Book includes: Set or Change the GAB Password You can require that endpoints be provisioned with a password in order to access the Global Address Book on the CMA system.
Polycom, Inc. 373 28 Multiple Address Books This chapter descri bes how to set up mult iple address books in t he Polycom ® Converged Management Application™ (CMA®) system.
Polycom CMA System Operations Guide 374 Polycom, Inc. How Multiple Address Books W ork Use address books to limit access to pe ople and endpoints. For example, you can set up separate address books for ea ch department in your organization.
Multiple Address Books Polycom, Inc. 375 View the Address Book List and Details T o view the address book list and details 1 Go to Admin > Directories > Address Books . The Address Book list appears, with details of the selected address book in the right pane.
Polycom CMA System Operations Guide 376 Polycom, Inc. 3 Complete the fields in the Add an Address Book dialog box . 4 To associate users with this address book, click Associate Users . The Address Book/Tier column shows all of the address books the users appear in.
Multiple Address Books Polycom, Inc. 377 7 To associate groups with this addres s book, click Associate Groups . The Address Book/Tier column shows all of the address books the groups appear in. a Use the Filter to customize the list. b Select the groups you want and click Specify Tier .
Polycom CMA System Operations Guide 378 Polycom, Inc. 5 To associate users with this address book, click Associate Users . The Address Book/Tier column shows all of the address books the users appear in. a Search for the users you want to associate. Use the Filter to customize the list.
Multiple Address Books Polycom, Inc. 379 d To delete a room from the address book, select the room and click Delete . The room is removed from the address book, but remains in the CMA system. 8 To associate groups with this addres s book, click Associate Groups .
Polycom CMA System Operations Guide 380 Polycom, Inc. T o assign an addre ss book to a group 1 Go to User > Groups . 2 Select the group you want to assign. 3 In the Edit Local Group dialog box, select address book you want fro m the Assign Address Book drop-down list.
Multiple Address Books Polycom, Inc. 381 3 Click Delete . A confirmation message appears. 4 Click Yes . Change Address Book Priority You can change the priority of address books.
Polycom CMA System Operations Guide 382 Polycom, Inc. T o set the default address book 1 Go to Admin > Directories > Address Books . 2 Click Set Default . 3 In the Default Address Book dialog box, select the option you want: — All Entries —Default setting.
Polycom, Inc. 383 29 Polycom CMA System Setup Over view This chapter provides an overview of the Polycom ® Converged Management Application™ (CMA®) Sy stem Setu p menu.
Polycom CMA System Operations Guide 384 Polycom, Inc. Polycom CMA System Licensing The seat capacity for a CMA 5 000 system with the Maximum Securit y feature not enabled scales from 500 to 5,000 de vices. The entry-le vel CMA 5000 system has a baseline capacity of 500 client access licenses.
Polycom CMA System Setup Over view Polycom, Inc. 385 key into the system, it overwrites the Default Trial key. When applied to the system, an expans ion license pack augments the device license count.
Polycom CMA System Operations Guide 386 Polycom, Inc. Polycom CMA System Site T opology and Dial Plan Set Up Site topology information describes your network and its interfaces to other networks, incl.
Polycom CMA System Setup Over view Polycom, Inc. 387 The CMA syst em site to pology function uses a dynamic, embedded mapping tool that graphically displays the sites, clouds (network and Internet), and site links (site-to- site or site-t o-cloud) in your network.
Polycom CMA System Operations Guide 388 Polycom, Inc. Add/Edit Site Dialog Box Use the Add Site dialog box to define a new site in the CMA system’s site topology and specify which subnets are associated with it. Use the Edit Site dialog box to redefine information for an existing site.
Polycom CMA System Setup Over view Polycom, Inc. 389 # of Digits in Subscriber Number The number of digits in a phone number . F or example, in the United S tates, subscriber numbers may have seven digits or ten digits depen ding upon the reg ion. Default LCR T able T he default least-cost routing table (LCR) for this site.
Polycom CMA System Operations Guide 390 Polycom, Inc. # Digits in Short Phone Number Enter the number of digits in the short form of the dialing number .
Polycom CMA System Setup Over view Polycom, Inc. 391 Allowed via H.323 aware SBC or ALG Enables call routing via the Inte rnet, using an H.323-aware SBC (Session Border Control) or ALG (Application Level Ga teway) server .
Polycom CMA System Operations Guide 392 Polycom, Inc. Site Links The Site Links page lists the links defined in the s ite topology. A link can connect two sites, or it can connect a site to an MPLS network cloud (see “Network Clouds” on page 102).
Polycom CMA System Setup Over view Polycom, Inc. 393 T erritories The Territories page contains a list of the territories defined in the site topology. On the right, it displays information about the selected territory. A territory i s a set of one or more site s for which a CMA system i s responsible.
Polycom CMA System Operations Guide 394 Polycom, Inc. Network Clouds The Network Clouds page c ontains a list of th e MPLS (Multiprotocol Label Switching) network clouds defined in the site topology. Use the commands in the Act ions list to add, e dit, or delete an MPLS cloud.
Polycom CMA System Setup Over view Polycom, Inc. 395 Default, Redundant, Alternate, and Neighboring Gatekeepers Default Gatekeeper Typically during the First Time Setup process, th e CMA system is designated as the default gatekeeper and the default gatekeeper settings are implemented.
Polycom CMA System Operations Guide 396 Polycom, Inc. Alternate Gatekeeper Within the CMA system, you can de signat e an alternate gatekeeper. In this case, when an endpoint or other de vice registers with the CMA system gatekeeper, the system sends back the al ternate gatekeeper information to the endpoint.
Polycom CMA System Setup Over view Polycom, Inc. 397 Devices register with the system designate d as the default gatekeeper, unless that gatekeeper is down. Then d evices register with the system designated as the alternate gatekeeper. When registering, devices send a variety of settings to the gatekeeper including their IP address, one or mo re H.
Polycom CMA System Operations Guide 398 Polycom, Inc. Routing Mode The CMA system has two routing modes. Direct Mode In this simplest gatekeeper mode, th e CMA system gatekeeper resolves IP addresses to their E.164 addresses and ali ases (similar to the function of a domain name server) and grants endpoi nts permission to place calls.
Polycom CMA System Setup Over view Polycom, Inc. 399 In Routed mode, the number of concurrent c alls supported by a CMA sy stem is derived from the number of device li censes at a 3/10 ratio (calls/devices). So, for example, a system in Routed mode licensed for 5000 devices su pports up to 1500 calls.
Polycom CMA System Operations Guide 400 Polycom, Inc. Polycom Conferencing for Microsoft Ou tlook, Reser vationless Conferencing, and Calendaring Management The CMA system can also be used to provision Polycom Conferencing for Microsoft Outlook, which is reservationless conferencing.
Polycom CMA System Setup Over view Polycom, Inc. 401 Polycom CMA System Integration with Microsoft L ync Ser ver 2010 or Microsoft Of fice Communications Ser ver 2007 The CMA system supports the integration of selected Polycom endpoints with Microsoft® Lync™ Server 2010 or Micr osoft® Office Communications Server 2007.
Polycom CMA System Operations Guide 402 Polycom, Inc. The Include dynamically-man aged devi ces in the Global Address Book option changes the Global Address Book so that it includes all standard endpoints and all d ynamically-manag ed endpoints such as CMA Desktop and Polycom VVX 1500 endpoints in the Glob al Address Book.
Polycom, Inc. 403 30 Ser ver Setting Operations This chapter describes how to update the Polycom ® Converged Management Application™ (CMA®) system configur ation settings, many of which were entered during First Ti me Setup .
Polycom CMA System Operations Guide 404 Polycom, Inc. 2 Configure these settings on the Network page, as necessary. 3 Click Update . If you change the IP address, the sy stem prompts you to restart the CMA system. We also recommend that you restart the system if you change the subnet mask.
Ser ver Setting Operations Polycom, Inc. 405 2 Configure these settings on the System Time page, as necessary. 3 Click Update . Integrate with Microsoft Exchange Ser ver for Calendaring Management The CMA system supports the Polycom C onferencing for Outlook solution.
Polycom CMA System Operations Guide 406 Polycom, Inc. T o associate sites with Microsoft Exchan ge ser vers by IP address or DNS name 1 Go to Admin > Server Settings > Calendaring Management . 2 In the Manage Calendaring dialog box, click Calendared Sites .
Ser ver Setting Operations Polycom, Inc. 407 5 Click Save . The profiles appear in the calendared profiles list below. 6 Repeat steps 3 through 5 for each set of profiles to which you need to assign calendaring settings.
Polycom CMA System Operations Guide 408 Polycom, Inc. Provision Group for Microsoft L ync or Microsoft Of fice Communications Ser ver Integration You have set up the Microsoft Lync or Office Communications Server group that needs to be provisioned to endp oints in each automatic provisioning profile.
Ser ver Setting Operations Polycom, Inc. 409 T o provision SIP for integration with Microso ft Lync or Office Communicatio ns Ser ver 1 Go to Admin > Dial Plan and Sites > Sites . 2 In the Sites page, se lect the site of interest and cl ick Edit Site Provisionin g Details .
Polycom CMA System Operations Guide 410 Polycom, Inc. 4 Click OK . View Current Polycom CMA System Licensing T o view current CMA system licensing Go to Admin > Server Settings > Licenses . The Active License section of the Licenses page disp lays the f ollowing information.
Ser ver Setting Operations Polycom, Inc. 411 Add Polycom CMA System Licenses Adding licenses to your CMA syste m is a two step process: • Request a Software A ctivation Key Code . • Enter the Polycom CMA System Activation Key These processes are described in the following topics.
Polycom CMA System Operations Guide 412 Polycom, Inc. 2 Enter the new activation key into the Add New License > Act ivation Key field and click Add .
Ser ver Setting Operations Polycom, Inc. 413 Add or Remove a Polycom CMA Desktop Custom Logo You can add your company logo to the Polycom CMA Desktop user interface. This logo will be displayed on the appl ication user interface before the user logs in.
Polycom CMA System Operations Guide 414 Polycom, Inc. 2 In the Current CMA Desktop Logo section of the Custom Logos page, click Restore Default . Once a user logs in, is provisioned, an d then logs out, the default logo will be displayed on the CMA Desktop user interface.
Polycom, Inc. 415 31 Polycom CMA System SNMP This chapter provides a discussion of the Polycom ® Converged Management Application™ (CMA®) SNMP sup por t.
Polycom CMA System Operations Guide 416 Polycom, Inc. Polycom recommends using a MIB browse r to expl ore the CMA sys tem MIB. A copy of the MIB can be downloaded from the CMA system. For more information go to “Download Polycom CMA System MIB Package” on page 422.
Polycom CMA System SNMP Polycom, Inc. 417 Polycom CMA System SNMP Operations This section describes the CMA system SNMP operations including: • Enable SNMP Messaging • Edit the SNMP S ettings for .
Polycom CMA System Operations Guide 418 Polycom, Inc. Port S pecifies the port that the CMA system uses for general SNMP messages. By default, the CMA system uses port 161. Community For SNMPv2c, spec ifies the context for the information, which is th e SNMP group to which the devices and management stations running SNMP belong.
Polycom CMA System SNMP Polycom, Inc. 419 4 Click Save SNMP Setting s . Add an SNMP Notification Receiver You can configure the CMA system to send SNMP mes sages to different notification receivers (e.g., a network management system). T o add an SNMP notification receiver to a CMA system 1 Go to Admin > SNMP Settin gs .
Polycom CMA System Operations Guide 420 Polycom, Inc. T rap/Inform S pe cifies the type of information that should be sent to the host receiver . Possible values are: • Inform—An unsolicited message sent to a notification recei ver that expects/requires a confirmation me ssage.
Polycom CMA System SNMP Polycom, Inc. 421 Configure Aler t Thresholds The CMA system provid es administ rators with the abilit y to configure some alert thresholds settings. T o configure aler t thresholds 1 Go to Admin > Alert Settings > CMA Alert Threshold Sett ings .
Polycom CMA System Operations Guide 422 Polycom, Inc. 3 Click Update . Download Polycom CMA System MIB Package The CMA system enterprise MIB relates information about the system.
Polycom CMA System SNMP Polycom, Inc. 423 T o download the MIB package for a CMA system 1 Go to Admin > SNMP Settin gs . 2 Click Download CMA MI Bs . 3 In the CMA MIBs dialog box, select the MIB o f interest. Name Description Brcm-adapterInfo-MIB The interface table (ifT able) shows addresses, physical addresses, name s, descriptions etc.
Polycom CMA System Operations Guide 424 Polycom, Inc. Polycom recommends using a MIB browse r to expl ore the CMA sys tem MIB. However, a printed copy of the MIB is available in “Polycom CMA System SNMP” on page 415. The CMA system MIB is self-documenting including information about the purpose of specific traps and inform notifications.
Polycom, Inc. 425 32 Database Operations This chapter describes the Polycom ® Converged Management Application™ (CMA®) database integration and oper ations.
Polycom CMA System Operations Guide 426 Polycom, Inc. The Simple Recovery Model should be enable d for SQL backup mode. Internal Databases The CMA system automatically optimize s its internal database on an ongoing basis. It backs up its internal databases daily .
Database Operations Polycom, Inc. 427 Database Restoration This section describes how to restore a n internal CMA s ystem database. To restore from an external Microsoft SQL Server databases, use Microsoft SQL Server Management Studio. Refer to yo ur Microsoft SQL Server Management Studio documentation for more information.
Polycom CMA System Operations Guide 428 Polycom, Inc. • Error and Usag e Report Settin gs are optional. Integrate a Polycom CMA System to an External Database T o integrate a CMA system with an exte.
Database Operations Polycom, Inc. 429 T o copy the CMA system database backup files using the web interface 1 At the CMA system interface, go to Admin > Database Backup Files . The Database Backup Files list appears showing all of the backup files stored on the CMA system.
Polycom CMA System Operations Guide 430 Polycom, Inc..
Polycom, Inc. 431 33 Polycom CMA System Redundancy This chapter describes how to configure a redundant Polycom ® Converged Management Application™ (CMA®) sy stem.
Polycom CMA System Operations Guide 432 Polycom, Inc. In a redundant configuration, there is only one standby server . The standby server is the se rver that is not managi ng the system. It is the server running only the Polycom Service Monitor. In a normal operatio nal state, the redundant server is the standby server.
Polycom CMA System Redundancy Polycom, Inc. 433 • The redundant server becomes the active server. Its services start in an order designed to prevent the new active server from being flooded with requests from endpoints during startup.
Polycom CMA System Operations Guide 434 Polycom, Inc. Implement a Redundant Polycom CMA 5000 System You can set up a CMA 5000 system in a faul t-tolerant, high-avail ability, redundant configuration. The CMA 40 00 system is not available in a redundant configuration.
Polycom CMA System Redundancy Polycom, Inc. 435 d Click Update . The CMA 5000 system connects to the database server and the redundant server restarts and comes online. 7 On the primary server, fail over to the redundant server. See “Failover to a Redundant Polycom CMA 5000 System Server” on page 437.
Polycom CMA System Operations Guide 436 Polycom, Inc. f Click Shutdown to shut down the redundant server. 4 When the redundant server has shutdown comple tely, on the primary server: a Turn ON the primary server. b Log into the se rver and go to Admin > Server Settin gs > Database .
Polycom CMA System Redundancy Polycom, Inc. 437 License a Redundant Polycom CMA System To license a non-redundant CMA system, see “Add Polycom CMA System Licenses” on page 411.
Polycom CMA System Operations Guide 438 Polycom, Inc. 2 On the Redundant Configurati on page, click Switch Server Role . The system initiates a failover to the other server. Discontinue Redundancy on a Polycom CMA 5000 System Configuration In some circumstances, you may need to discontinue redundancy.
Polycom, Inc. 439 34 Gatekeeper Management This chapter describes how to work with gatekeepers within the Polycom ® Converged Management Application™ (CMA®) system.
Polycom CMA System Operations Guide 440 Polycom, Inc. Field Description Gatekeeper Identifier The gatekeeper identifier (ASCII-only) on the network, which is used by the endpoints and CMA system for communication. The maximum number of ch aracters is 254.
Gatekeeper Management Polycom, Inc. 441 3 Click Update . Configure Prefixed Based Registration A user with ad ministrator permissions can configure the CMA system so that only endpoints with specified E.164 pref ixes are allowed to register to the H.323 gatekeeper.
Polycom CMA System Operations Guide 442 Polycom, Inc. 3 Continue adding prefixes ranges as ne cessary. To delete a range, select the range and click the Delet e button for it.
Gatekeeper Management Polycom, Inc. 443 Edit the Alternate Gatekeeper Settings T o edit the alternate gatekeeper settings 1 Go to Admin > Gatekeeper Settin gs > Alternate Gatekeeper . 2 On the Alternate Gatekeeper page, make the required changes.
Polycom CMA System Operations Guide 444 Polycom, Inc. Add a Neighboring Gatekeeper T o add a neighboring gatekeeper 1 Go to Admin > Gatekeeper Settings > Neighbor ing Gatekeeper . 2 On the Neighboring Gatekeeper page, click Add Neighbor . 3 In the Add Neighbor dialog box, enter the required gatekeeper information and cli ck Save .
Polycom, Inc. 445 35 Management & Security Operations This chapter describes the Polycom ® Converged Management Application™ (CMA®) system management and security tasks.
Polycom CMA System Operations Guide 446 Polycom, Inc. For more information on performing each of these tasks, see the Polycom CMA System Upgrade Guide . Manage Cer tificates Certificates are a securi ty technology that assists networked computers in determining whether t o trust each other.
Management & Security Operations Polycom, Inc. 447 Certificates come in several forms (e ncoding and protocol). The following table shows the f orms that can be installed in the CMA sy stem.
Polycom CMA System Operations Guide 448 Polycom, Inc. Cer tificate Operations In maximum security mode, the root CA certificate must be installed during First Time Setup. However, you can complete First Time Setup with just the root CA certificate and the CMA system default self-signed certif icate.
Management & Security Operations Polycom, Inc. 449 2 To view more information about a certificate, sel ect the certificate and click View Certificate Det ails . The Certificate Details dialog box appear s wi th this information. Purpose The type of certific ate.
Polycom CMA System Operations Guide 450 Polycom, Inc. 3 Use the arrows to reveal or hide information. Click Close when you are done. Create a Cer tificate Signing Request Although the initial CMA sy s.
Management & Security Operations Polycom, Inc. 451 3 In the Certificate I nformation dialog box, enter the identifying information for your CMA s ystem and click OK . A File Download dialog box appears. 4 In the File Download dialog box, click Save .
Polycom CMA System Operations Guide 452 Polycom, Inc. T o install a signed cer tificate that identifi es the CMA system 1 Go to Admin > Management and Securi ty > Certificate Management and click Install Certificates . A warning appears stating that change s made to the certificates will require a system restart to take effect.
Management & Security Operations Polycom, Inc. 453 The CMA system requires a CRL for each CA or sub-CA in the certificate chain. The CMA system also requires that you upload a new CRL at regular intervals.
Polycom CMA System Operations Guide 454 Polycom, Inc. 4 When prompted, click Yes to confirm the deletion. A dialog box informs you that the cert ificate has been deleted. View the Expiration Dates for Cer tificates and CRLs Certificates and certificate revocation lists expir e.
Management & Security Operations Polycom, Inc. 455 Give Enterprise Users Default Scheduler Role By default when local users are added to the CMA system, they are assigned the Scheduler role. By default, when you integr ate a CMA system to an A ctive Directory, enterprise users are not assigned a role.
Polycom CMA System Operations Guide 456 Polycom, Inc. Automatic Registration Synchronization You can configure the CMA system to send registr ation server addressing information for the gatekeeper and/or gl obal directory server (GDS) when the endpoint is registered to the CMA system.
Management & Security Operations Polycom, Inc. 457 Set Common Passwords for Endpoints The Common Password f e a t u r e a l l o w s y o u t o m a n a ge endpoints that have the same global administrative passwo rd. However, it cannot reset the administrative password on endpoints.
Polycom CMA System Operations Guide 458 Polycom, Inc. Set Local Account Lockout and Timeout T o set local account lockout and timeout 1 Go to Admin > Management and Security Settings > Local User Account Configuration . 2 On the Local User Account Conf iguration page, configure these settings as needed.
Management & Security Operations Polycom, Inc. 459 2 On the Local Password Requiremen ts page, configure these settings as needed. 3 Click Update . Field D escription Password Management Minimum length (characters) S pec ify the number of characters a password must contain.
Polycom CMA System Operations Guide 460 Polycom, Inc. Add Machine Accounts For dynamically mana ged endpoints associ ated with a room, a use r assigned the Administrator role must associate each room in the CMA system with a machine account.
Management & Security Operations Polycom, Inc. 461 Once you have created this machine account on the CMA system, provide this information to the appropriate HDX syst em administrator. They should e nter this User ID and Password as the User Name and Password on the HDX Provisioning S ervice pag e.
Polycom CMA System Operations Guide 462 Polycom, Inc. 2 Select the database user whose password you want to change. 3 Click Change Password . 4 In the Change Database User Password dialog, ente r the new password in the New Password and Confirm New Password fields.
Polycom, Inc. 463 36 Dial Plan Setup Operations This chapter describes how to edit the default Polycom CMA system Dial Plan settings to support your company’s site topology.
Polycom CMA System Operations Guide 464 Polycom, Inc. View the Graphical Site T opology T o view the graphical site topology Go to Admin > Dial Plan and S ites > Site To pology . The Site Topology page appears. It graphically displays the sites and site links defined to the CMA system.
Dial Plan Setup Operations Polycom, Inc. 465 Add a Site T o add a site 1 Go to Admin > Dial Plan and S ites > Sites or Admin > Dial Plan and Sites > Site Topology . 2 In the Sites list or Site To pology page, click Add Site . 3 In the Add Site dialog box, enter a Site Name and Description for the site.
Polycom CMA System Operations Guide 466 Polycom, Inc. T ime Server S pecify whether to connect to a ti me server for automatic system time settings. Select Auto to require that the video endpoint system synchronize with an external time server that is identified by a network domai n contro ller .
Dial Plan Setup Operations Polycom, Inc. 467 NA T Configuration S pecify wh ether the endpoint s ystems should determine the NA T Public W AN Address automatically . • If the endpoint systems are behind a NA T that allows HTTP traffic, select Auto .
Polycom CMA System Operations Guide 468 Polycom, Inc. Backup Registrar Server S pec ify the IP address or DNS name of a backup SIP registrar server for the network T ransport Protocol Indicates the protocol the system uses for SIP signaling. The SIP network infrastructure determines which protocol is required.
Dial Plan Setup Operations Polycom, Inc. 469 FECC T ype of Service Va l u e S pe cify the IP Precedence or Diffserv value for Far End Camera Control packets.
Polycom CMA System Operations Guide 470 Polycom, Inc. Meeting Password S pecify the password users must supply to jo in multipoint calls on th is endpoint system if the call uses th e internal multipoint option, rather than a bridge. This field can also be used to store a pa sswor d required by another endpoint system that this system calls.
Dial Plan Setup Operations Polycom, Inc. 471 Web Access Port S pe cify the port to use when accessing the endpoint system’s web interface. If you change this from the default (port 80), specify a port number of 1025 or hig her , and make sure the po rt is not already in us e.
Polycom CMA System Operations Guide 472 Polycom, Inc. Enter all IPs allowed to Connect vi a the web S pecify (by IP addresses using regular ex pression nota tion) which systems can access an endpoint’s web interface. Addresses are matched by pattern, which means that you could allows IP address that you did not mean to allow .
Dial Plan Setup Operations Polycom, Inc. 473 View Site Information T o view information a bout an existing site 1 Go to Admin > Dial Plan and S ites > Sites or Admin > Dial Plan and Sites > Site Topology . 2 In the Sites list or Site To pology page, select the site of interest and click Site In forma tion .
Polycom CMA System Operations Guide 474 Polycom, Inc. 3 In the Assign Locations to Sites dialog box, select the site of inter est and click Specify L ocation. 4 To specify a location by city name: a From the Enter Location By drop-down list, se lect Search for City .
Dial Plan Setup Operations Polycom, Inc. 475 Edit Site Settings T o edit settings for a site 1 Go to Admin > Dial Plan and S ites > Sites or Admin > Dial Plan and Sites > Site Topology . 2 In the Sites list or Site To pology page, select the site of interest and click Edit Site .
Polycom CMA System Operations Guide 476 Polycom, Inc. Delete a Site T o delete a site 1 Go to Admin > Dial Plan and S ites > Sites or Admin > Dial Plan and Sites > Site Topology . 2 In the Sites list or Site To pology page, select the site of interest and click Delete .
Dial Plan Setup Operations Polycom, Inc. 477 a Create a CSV file in the format de scribed here. The import requires a CSV file in the following fo rmat: domain,userna me,deviceType,U RI where: » domain —Specifies the domain the user uses to log in to the CMA system.
Polycom CMA System Operations Guide 478 Polycom, Inc. Site Link Operations When you add a site link, you enter the starting and ending sites of the li nk and the maximum bandwidth and bit ra tes available for calls (a udio and video) that use the link.
Dial Plan Setup Operations Polycom, Inc. 479 View the Site Links List T o view the Site Links list Go to Admin > Dial Plan and S ites > Site-Lin ks . The Site-Links list appears. Add a Site Link Before you can create a site link, you mu st add two or more sites to the system.
Polycom CMA System Operations Guide 480 Polycom, Inc. T o edit a site link 1 Go to Admin > Dial Plan and S ites > Site-Lin ks . 2 In the Site-Links list, select the link of interest and click Edit . 3 In the Edit Site-L ink dialog box, edit the Name , Descript ion, Bandwidth or Max Bit Rate .
Dial Plan Setup Operations Polycom, Inc. 481 Add a Site-to-Site Exclusion Before you can create a si te link exclusion, you must ad d two or more sites to the system. Exclusions are by definition bilateral. No call traff ic is allowed to flow across the site-link in either directi on.
Polycom CMA System Operations Guide 482 Polycom, Inc. T erritories A territory i s a set of one or more site s for which a CMA system i s responsible. By default, there is one territory named Default CMA Territory , and its primary node (the CMA system responsible for it) is set to this system.
Dial Plan Setup Operations Polycom, Inc. 483 3 Change the Territory Info and Associated Sites information of the Add Territories dialog box as needed. For info rmation about these fields, see “Add/Edit Territor y Dialog Box” on page 393. 4 Click OK .
Polycom CMA System Operations Guide 484 Polycom, Inc. 3 In the Cloud Info section of the Add Network Cloud dialog box, enter a unique and me aningful Name and Description for the cloud. 4 To create a link between a site and the network cloud: a Click Linked Sites .
Dial Plan Setup Operations Polycom, Inc. 485 Dial Plan Ser vice Operations Dial plan services are special features that video endpoint syste m users can invoke by dialing the prefix assigned in the CMA system to that service.
Polycom CMA System Operations Guide 486 Polycom, Inc. Simplified Dialing Simplified dialing is a service that allows video endpoint system u sers to access gateway services by dialing 9, and then the phone number or other dialing string. Simpli fied dialing is enabled by def ault.
Dial Plan Setup Operations Polycom, Inc. 487 Gateway Ser vice These services are provided by a gatewa y to endpoints. For example, gateways usually have d istinct services for each speed they support ( 128 Kbps, 3 84 Kbps, 512 Kbps, and so on) and a service for audio-only calls.
Polycom CMA System Operations Guide 488 Polycom, Inc. For use in simpl ified dialing Device Capability S peci fy the type of connection the device can hand le. Select all that apply . Options are: • H.320. Supports video and voice using the ITU H.320 standard.
Dial Plan Setup Operations Polycom, Inc. 489 MCU Ser vice These services allow devices to use sp ecific MCU features and settings when making a call. For example, an MCU can define a service for a multipoint vide o call with continuous presence at 384 Kbps and anothe r service for video switching at 256 Kbps.
Polycom CMA System Operations Guide 490 Polycom, Inc. View the Ser vices List This page shows the services that have been define d in your dial plan. These services are available when you place unscheduled calls. T o view the Ser vices list Go to Admin > Dial Plan > Services .
Dial Plan Setup Operations Polycom, Inc. 491 4 Click OK . The new service is added to the syste m. Edit a Ser vice You can make changes to a service. T o edit a ser vice 1 Go to Admin > Dial Plan > Services . 2 In the Services li st, select the service of interest and click Edit Service .
Polycom CMA System Operations Guide 492 Polycom, Inc. Dial Rule Operations Dial rules descri be how the CMA system gatekeeper should resolve addresses in an incoming dial string to route a ca ll.
Dial Plan Setup Operations Polycom, Inc. 493 S tart V alue The starting number to use as a prefix, which displays only for rules with the Prefix Range pattern type.
Polycom CMA System Operations Guide 494 Polycom, Inc. Default Dial Rules The CMA system has three default dial ru les. With these de faults, the sy stem can route most calls except those requiring an external DNS lookup.
Dial Plan Setup Operations Polycom, Inc. 495 Routing Actions A routing action informs the CMA sys tem what to do based on the dial rule’s associated pattern type. The following tabl e shows the avai lable routing actions. Examples of Custom Dial Rules You use custom dial rule s to perform these tasks: • Block calls.
Polycom CMA System Operations Guide 496 Polycom, Inc. • Route to a neig hboring gatek eeper. If you have entered information about neighboring gatekeepers in the List of Regions page, you can create a rule to route calls to anothe r gateke eper.
Dial Plan Setup Operations Polycom, Inc. 497 Add a Dial Rule T o add a dial r ule 1 Go to Admin > Dial Pl an > Dial Rules . 2 In the Dial Rules list, click Add Dial ing Rule . 3 Complete the General Info , Routin g Action , Trusted Neighbors , and Gateway Serv ices sections of the Add Dialing Ru le dialog box.
Polycom CMA System Operations Guide 498 Polycom, Inc. T o enable or disable a dialing r ule 1 Go to Admin > Dial Pl an > Dial Rules . 2 In the Dial Rules list, se lect the dial rule of interest and click Edit Dial ing Rule . 3 On the Dial Rules - General Information page, check or clear the Enabled check box.
Dial Plan Setup Operations Polycom, Inc. 499 You cannot use least-cost routing when: • The route cannot be identified. • The required resources are unavailable.
Polycom CMA System Operations Guide 500 Polycom, Inc. The following table lists area codes for the San Francisco B ay Area and Southern California. The prefix 755 fo r the 408 area code applies for all numbers in Site A. The following table lists area codes for Washin gton, D.
Dial Plan Setup Operations Polycom, Inc. 501 The following table lists area codes for San Jose, Monterrey, and Southern California. Call Scenario One Site C can call San Jose using ISDN through one of two routes: • Through the Site C g ateway to the local phone system, making a long distance connection, at a higher cost per minute.
Polycom CMA System Operations Guide 502 Polycom, Inc. Determining Area Codes It is recommended you enter area codes for: • The area in which the site is located. • The area surrounding the site. • Frequently called numbers . You should also include special rate plan s for intrastate calling.
Dial Plan Setup Operations Polycom, Inc. 503 LCR operations include: • View the Least Cost Routing Tables List • Add a Least Cost Routing Table • Edit a Least Cost Routi ng Table • Delete a Le.
Polycom CMA System Operations Guide 504 Polycom, Inc. 3 In the Edi t LCR dialog box, edit the Name , Description , and New Route information as required. 4 Click Save . The changes you made apply to all MCUs associated with a gateway service that uses this LCR table.
Dial Plan Setup Operations Polycom, Inc. 505 Within the CMA system, an E.164 alias pr ovided in a Dial String Reservation has a higher priority than a generated E.164 alias. A single user with multiple endpoints may be assigned a unique E.164 alias per endpoint.
Polycom CMA System Operations Guide 506 Polycom, Inc. 441009 (an example of an E.164 Alias) Here the Prefix is derived from the Based on Device Type selection , in this case, the “44” in the sample is referring to a Polycom Re alPresence Group Series endpoint, this number will n ormal ly adjust to match the actual endpoint type.
Dial Plan Setup Operations Polycom, Inc. 507 Field Descrip tion Prefix The Prefix is the first p art of the E.164 Numbering Sche me and containz up to three options •N o P r e f i x • A Numb er (s.
Polycom CMA System Operations Guide 508 Polycom, Inc. Based on Device T ype Settings The CMA system’s Based on device T ype option is mutually exclusive to the prefix or suffix portion of the E.
Dial Plan Setup Operations Polycom, Inc. 509 3 Click on Edit. The Edit User dialog will displa y. 4 Click on Dial String Reservations. 5 Select your endpoint type. 6 In the E164 field, enter an E.164 Alias. 7 Click Apply then Update . 1 Go to User > Users 2 Click on Add.
Polycom CMA System Operations Guide 510 Polycom, Inc. Note The total number of digits specified fo r an E.164 numbering sch eme (alias) must be 15 digits or less. If a user ’s phone number is a ssigned to the Base Field, the system reserves one digit to differentiate between t he user’s multiple devices.
Polycom, Inc. 511 37 Remote Aler t Setup Operations This chapter describes how to configure the Polycom ® Converged Management Application™ (CMA®) system to se nd alerts to users vi a E-mail for specific types of syste m and endpoi nt events.
Polycom CMA System Operations Guide 512 Polycom, Inc. Set Up CMA System-generated E-mail Account T o set the CMA system-generated E-m ail account 1 Go to Admin > Server Setti ngs > E-mail . 2 On the E-mail page, ente r the E-mail account (ASCII only) from which the CMA system will send conferen ce notification E-mails and system alerts.
Remote Alert Setup Operations Polycom, Inc. 513 Set CMA System Remote Aler t Level Settings The CMA system monitors and reports events regarding its performance, connections, and services. It categori zes alerts into three alert levels: Info , Minor , or Major .
Polycom CMA System Operations Guide 514 Polycom, Inc. Redundant Server Down (In redundant CMA system co nfigurations only .) The connection or synchroniza ti on between the primary and secondary server has been lost. Redundancy Conflict (In redundant CMA system configura tions only .
Remote Alert Setup Operations Polycom, Inc. 515 3 Click Update . Set Endpoint Alert Level Settings Monitored endpoints send events to the CMA system. The CMA system categorizes and reports endpoint alerts into three alert levels: Info , Minor , or Major .
Polycom CMA System Operations Guide 516 Polycom, Inc. 3 Click Update . Add a Remote Aler t Profile You can add a remote alert profile to id entify which device alerts from which devices should be sent as part of a re mote alert profile.
Remote Alert Setup Operations Polycom, Inc. 517 T o add a remote aler t profile 1 Go to Admin > Alert Setting s > Remote Alert Profiles . 2 On the Remote Alert Profiles page, click Add . 3 In the Add Remote Alert Pro file dialog box, ente r a Name and Description for the profile.
Polycom CMA System Operations Guide 518 Polycom, Inc. b In the Available Devices li st, select the devices to add to the profile. Use C TRL to select multiple devices.
Remote Alert Setup Operations Polycom, Inc. 519 Edit a Remote Aler t Profile T o edit a Remote Aler t Profile 1 Go to Admin > Alert Setting s > Remote Alert Profiles . 2 On the Remote Alert Profiles page, s elect the profile of interest and click Edit Remote Alert Profi le .
Polycom CMA System Operations Guide 520 Polycom, Inc. Disable CMA System Remote Aler ts T o disable all (system and de vice) CMA System remote al er ts 1 Go to Admin > System Settings > Remote Alert Setup . 2 On the Remote Alert Setup page, clear Enable Remote Alerts .
Polycom, Inc. 521 38 System Management and Maintenance This chapter describes th e following Polyc om ® Converged Management Application™ (CMA®) syst em operations topics: • Management and Maint.
Polycom CMA System Operations Guide 522 Polycom, Inc. • Upgrading the system w hen upgrades /patches are made availa ble. See “Update the Polycom CMA System Software” on page 445. Administrative Best Practices The following are some of our recomm e ndations for admi nistrative best practices: • Perform the recommended regular maintenance.
System Management and Maintenance Polycom, Inc. 523 Auditor Best Practices The following are some of our recommen dations for auditing best practices: • Unless otherwise instructed by Po lycom Global Services, configure logging at the production level w ith a rolling frequency of every day and a retention period of 60 days.
Polycom CMA System Operations Guide 524 Polycom, Inc..
Polycom, Inc. 525 39 System Backup and Recover y Operations This chapter provides an overview of the Polycom ® Converged Management Application™ (CMA®) backup and recovery procedures.
Polycom CMA System Operations Guide 526 Polycom, Inc. Backup the CMA System Internal Databases This topic describes how to create a backup of the CMA system internal database files. These database backup files cannot be used to restore the internal databases to a CMA system.
System Backup and Recover y Operations Polycom, Inc. 527 4 When the operation is completed , click OK . 5 Browse to the location specif ied in step 3 and verify the file download. Restore Database and System Configuration A user assigned the Administrator role can restore a CMA system using a backup archive.
Polycom CMA System Operations Guide 528 Polycom, Inc. Restore from a Backup Archive A user with the Administrator role can restore the CMA system using a backup archive. T o restore a backup archive 1 Go to Admin > Backup System S ettings . 2 In the Select Archive File section of the Backup System Settings page, click .
Polycom, Inc. 529 40 System T roubleshooting This chapter provides Polycom ® Converged Management Application™ (CMA®) system troubleshooting informatio n.
Polycom CMA System Operations Guide 530 Polycom, Inc. • CMA System Report —Use this option to generate and download a SystemInfo.t xt file that describes the system configuration. For more information about this report, see “CMA System Report” on page 303.
System T roubleshooting Polycom, Inc. 531 T roubleshooting Specific T ypes of Issues This section describes information on troubleshooting specific types of issues on the CMA system.
Polycom CMA System Operations Guide 532 Polycom, Inc. The MCU cannot register with the CMA system. Some MCU vendors register with a GRQ message instead of an RRQ message.
System T roubleshooting Polycom, Inc. 533 Point-to-Point Calling Problems and Solutions Problem Description Solutions ViewS tation and ViaVideo have an incorrect RAS IP address. These endpoints are configured with a NA T address and may not receive the RCF message from the gatekeeper .
Polycom CMA System Operations Guide 534 Polycom, Inc. MCU and Gateway Dialing Problems and Solutions Problem Description Solutions Call fails when usin g an MCU service. Dialing an MCU service results in a network error . The call using the MCU service is rejected because of one of the following: • The MCU i s not registe red.
System T roubleshooting Polycom, Inc. 535 Conference On Demand Problems and Solutions Gatekeeper Cause Codes Problem Description Solutions Dialing a Conference On Demand fails.
Polycom CMA System Operations Guide 536 Polycom, Inc. 161 The registering devi ce’s pe rmissions hav e expired 162 The registering device has a duplicate alias 163 The call transport i s not support.
Polycom, Inc. 537 A System Security and Por t Usage This section provides an overview of th e port usage and security required by the Polycom ® Converged Management Applic ation™ (CMA®) system and includes a comprehensive list of servic es and clients on the system that are required for normal operatio n.
Polycom CMA System Operations Guide 538 Polycom, Inc. Outbound Por ts Used by the Polycom CMA System The following table lists all out bound ports that the CMA system uses to communicate with other systems, incl uding endpoints, bridges, dat abase servers, and other network equipment.
System Security and Port Usage Polycom, Inc. 539 TCP/UDP 1719 Used by the gatekeeper for H.323 RAS messages TCP/UDP 1720 Used by the gat ekeeper for Q.931 signaling TCP/UDP 3268 Used to access the Microsoft Active Directory Global Catalog using S tartTLS.
Polycom CMA System Operations Guide 540 Polycom, Inc..
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