Instruction/ maintenance manual of the product 300 Polycom
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Software V ersion 2.7 | September 2010 | 1725-09854-001 /A Polycom ® Open T elepresence Experience™ (OTX™) 300 User Guide.
© 2010, Polycom, Inc. All rights reser ved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduced or transmitted i n any form or by any means, electronic or mechanical, for any purpose, without the expr ess written pe rmission of Polycom, Inc.
iii About this Guide This guide introduces you to the Polycom Open Tele presence Experience (OTX ) 300, explains how to use the Touc h Panel, describes what you can expect to see on the displays during m eetings in the OTX room, and provides general guidelines for conducting success ful meetings.
Polycom OTX 300 User Guide iv.
Conte nts Polycom, Inc. v Contents 1 Introducing the OTX 300 . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Key Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 2 Using the Touch Panel .
Polycom OTX 300 User Guide vi Polycom, Inc. Hanging Up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29 Hanging Up Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29 Hanging Up Audio Calls .
List of Figures Polycom, Inc. vii List of Figures Figure 2-1 Start Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Figure 2-2 Home Screen — Enhanced UI (Not in a Ca ll) . . . . . . . . . . .
Polycom OTX 300 User Guide viii Polycom, Inc..
1–1 1 Introducing the OTX 300 Imagine walking into a co mfortable prof essional meeting environme nt, taking a seat, and starting a conversation with your counterpart locate d across the world. Without any technology in the wa y, you can focus on the business at hand.
Polycom OTX 300 User Guide 1–2 Key Features and Benefits The key features and benefits of the Polycom OTX 300 include: Feature Benefit Appealing design The OTX room has been designed with a fre sh look and feel that provides broader g lobal appeal and a more consistent meeting experience.
Introducing the OTX 300 1–3 Color T ouch Panel user interface The tabletop T ouch Panel offers the familiar Classic user interface as well as the Enhanced user interface. The Enhanced UI includes the Meet ing Comp oser feature, which enables you to sele ct multiple sites and the n touch one button to initiate the call.
Polycom OTX 300 User Guide 1–4.
2–1 2 Using the T ouch Panel The Touch Panel is your interface t o the Polycom Open Tele presence Experience. It enables you to place video and audio calls, hang up calls, control the audio, and perform other telepresence confer encing tasks. The Touch Panel is located on the table within easy reach of the center seats.
Polycom OTX 300 User Guide 2–2 state. If the response time is consistent ly longer than this or if yo u receive no response, contact the Help Desk as described in the Getting Help section on page 2-31 .
Using the T ouch Panel 2–3 Enhanced User Inter face The Home screen for the Enhanced UI provides you with access to the buttons you typically use during a telepresence conference. For example, you can use the Home screen to place speed dial calls, change the volume, and view the call indicators.
Polycom OTX 300 User Guide 2–4 Classic User Inter face The Home screen for the Cl assic UI prov ides you with access to the bu ttons you typically use during a telepresence conference. For example, you can use the Home screen to place speed dial calls, change the volume, and view the call indicators.
Using the T ouch Panel 2–5 Understanding the T ouch Panel Indicators When you are in a call, the Touch Panel Home screen displays information you may need during the call.
Polycom OTX 300 User Guide 2–6 • If the call is not e ncrypted, the Encryption icon appears unlocked; if the call is encrypted, the icon will appear locked. • If the far end is sharing content, the Content Sharing icon lights up. Note that this icon appears along the left side of the screen on the Classic UI.
Using the T ouch Panel 2–7 • The optional Close Up and Wide Shot c a m e r a v i e w b u t t o n s a p p e a r i f y o u r system administrator has set up this option. Figure 2- 6 Home Screen: In a Call (with Ca mera Views Buttons) — Touch Close Up if you want the near site camera to zoom in.
Polycom OTX 300 User Guide 2–8 Making and Hanging Up Speed Dial Calls To enable you to speed dial call s, your system administ rator must first set up the speed dial numbers for your site. Ea ch of these speed dial numbers will correspond to a Speed Dial button on th e Home screen.
Using the T ouch Panel 2–9 2 Touch the audio Speed Dial button that corresponds to the telephone number you want to call. For example, if you often call the CEO’s cell phone, you might see an audio Speed Di al button called “CEO Cell”. You can simply touch that button to pla ce a call to that number.
Polycom OTX 300 User Guide 2–10 Meeting Composer is availa ble only with the Enhanced UI. If you are using the Classic UI, refer to Calling with the Classic UI on page 2-25 . Figure 2-7 shows the Meeting Composer screen. The left side of the screen enables you to sel ect the sites you want to call.
Using the T ouch Panel 2–11 • Refer to the following table for information about the site icons on the Meeting Composer screen. Selecting Sites Using Meeting Composer From the left side of the Meeting Composer scree n, you can select the sites you want to call.
Polycom OTX 300 User Guide 2–12 2 Touch Number Pad . The Meeting Composer Number Pad view appears. Figure 2- 8 Meeting Composer Number Pad View — Enhanced UI 3 Touch Video or Audi o. 4 Using the number pad, enter the video or phone number, IP address, or E.
Using the T ouch Panel 2–13 2 Touch Speed Dial. The Meeting Composer Speed Dial view appear s. Figure 2-9 Meeting Composer Speed Dial View — Enhanced UI Note that the icons on the M eeting Co mpos.
Polycom OTX 300 User Guide 2–14 Selecting a Site Using the Address Book To enable you to select sites using th e Local and Global address books, your system administrator must fi rst config ure the address books so that you can access them from your site.
Using the T ouch Panel 2–15 4 Touch the group to which the site belongs. The members of that group are displa ye d on the right side of the Address Book view. Use the scroll bar to see the complete list of members. 5 Touch the name of the site that you want to add to the list of sites to call.
Polycom OTX 300 User Guide 2–16 3 Touch the Local or the Global address book. 4 Touch Keyboard . A keyboard is disp layed on the full screen. Figure 2-12 Full Screen Keyboard — Enhanced UI 5 Using the keyboard, enter any string of characters to search for the name of the site.
Using the T ouch Panel 2–17 Making and Hanging Up Call s Using Meeting Composer Once you have added the sites you want to call to the Conference List on the right side of the Meeting Composer screen , you can make the call to those sites as described in this section.
Polycom OTX 300 User Guide 2–18 2 Touch Connect . As the sites are connecting, status messages appear at the top of the Conference List. Each message is auto matically cleared after fi ve seconds. Once the conference starts, the Conference List displays the list of sites in the conference as well as the Hang Up button.
Using the T ouch Panel 2–19 2 Touch Connect . As the sites are connecting, status messages appear at the top of the Conference List. Each message is auto matically cleared after five seconds. Once the conference starts, the Conf erence List displ ays the video and audio Hang Up buttons as appropriate for the call.
Polycom OTX 300 User Guide 2–20 Using Polycom Conferencing for Outlook The Polycom Conferencing for Outlook feature enables you to use the Enhanced UI on the Touch Panel to view a list of scheduled meetings and to join those meetings.
Using the T ouch Panel 2–21 2 Touch the meeting you want to join from the list of meet ings that appears on the right side of the screen. — A green icon appears to the left of available meetings. — A gray icon appears to the left of meetings that have already occurred.
Polycom OTX 300 User Guide 2–22 3 Touch Join Now . Your OTX 300 will then automatically connect to the meeting you selected. Once you have connected, the Join Now button will change to a Leave Meeting button.
Using the T ouch Panel 2–23 Responding to Meeting Reminders When a meeting is about to start, the Polycom Conferencing for Outlook screen displays a meeting reminde r on the right side of the screen. T o respond to meeting reminders: • Press Yes to join the meeting.
Polycom OTX 300 User Guide 2–24 Leaving a Meeting Using Poly com Conferencing for Outlook T o leave a meeting using Polycom Confere ncing for Outlook: >> Touch Leave Meeting . If you select another availabl e meeting, the J oin Now button will reappear.
Using the T ouch Panel 2–25 Calling with the Classic UI This section describes how to use the Classic UI to: • Speed dial video and audio calls • Manually dial vide o and audio calls • Hang up.
Polycom OTX 300 User Guide 2–26 Speed Dialing Video Calls T o speed dial a video call when you are u sing the Classic UI: 1 Touch Polycom . The Home screen for the Cl assic UI appears . . Figure 2-21 Home Screen — Classic UI Touch the video Speed Dial button that corresponds to the site you want to call.
Using the T ouch Panel 2–27 Speed Dialing Audio Calls T o speed dial an audio call when you are using the Classic UI: 1 Touch Audio Dial . The Audio Dial screen for the Classic UI appears. Figure 2-22 Audio Dial Screen — Classic UI 2 Touch the audio Speed Dial button that corresponds to the telephone number you want to call.
Polycom OTX 300 User Guide 2–28 Manually Dialing Calls With the Classic UI, you can manually d ial both video calls and audio calls. Manually Dialing Video Calls T o manually dial a video call when you ar e using the Classic UI: 1 Touch Video Dial .
Using the T ouch Panel 2–29 Manually Dialing Audio Calls T o manually dial an audio call when you are using the Classic UI: 1 Touch Audio Dial . The Audio Dial Screen for the Cl assic UI appears as shown in Figure 2-22 on page 2-27 . 2 Enter the telephone number that you want to call using the touch pad and then touch Dial/Answe r .
Polycom OTX 300 User Guide 2–30 Answering Calls This section describes how to answer video or audio calls that you receive when in an OTX room. Answering Video Calls When you receive a video call, you hear a ringing sou nd. T o answer a video call: >> You do not have to do anything to answer the call.
Using the T ouch Panel 2–31 Getting Help This section lists the error message th at you may receive on the Touch Panel when you place a call that does not c onnect. It also desc ribes how to contact the Help Desk whenever you need help with the OTX.
Polycom OTX 300 User Guide 2–32 2 Touch the larger Help Desk button that appears on the Touch Panel. If your organization has signed up for VNOC services, you can also get help by calling the VNOC directly using the phone number provided by your organization.
. 3–1 3 Viewing People and Content What can you expect to see on the disp lays during a telepresence conference in an OTX room? That depends on the type of system you are calling at the other site and whether your call is to one site (point-to-point) or multiple sites (multipoint).
Polycom OTX 300 User Guide 3–2 OTX 300 RPX HD 400 Series The right six seats at the RPX HD main table. T wo seats are shown on each display . The entire OTX 30 0 room. T wo seats are shown on the far rig ht display , on the center right display , an d on the center left display .
Viewing People and Content 3–3 Because different types of video confer encing sy stems use differe nt aspect ratios for their video images, the OTX automatically adjusts the video for your displays. Most systems use eithe r 4: 3 aspect ratio (such as the RPX HD solutions) or 16:9 aspect ratio (s uch as the OTX and TPX solutions).
Polycom OTX 300 User Guide 3–4 Likewise, in the OTX room, the image automati cally adjusts so you see a real-size view of the people in the RPX su ite.
Viewing People and Content 3–5 Accessing the Content Monitors In OTX rooms, there are three content monitors located in the table. Depending on how your system is conf igured, these three content monitors may automatically lift when content is sh ared; therefore, be sure to keep the area above the content monitors clear.
Polycom OTX 300 User Guide 3–6 3 Display the content on your laptop screen, and then do one of the following: — If the laptop is the only content source, touch Content at the top of the Touch Panel screen. — If there is more than one content source: a Touch Content at the top of the Touch Panel screen.
Viewing People and Content 3–7 — If the other site in the conference is an RPX HD 400, RPX HD 200, or OTX 300, the content appears on th eir tabletop content monitors.
Polycom OTX 300 User Guide 3–8 — If the other site in the conference is an RPX HD 400, RPX HD 200, or OTX 300, the content appears on th eir tabletop content monitors.
Viewing People and Content 3–9 5 Touch Start to start sha ring content. Figure 3-6 S tart Button on People+Content IP T oolbar 6 Touch Zoom to zoom in on an area of your content.
Polycom OTX 300 User Guide 3–10 — If the other site in the conference uses traditional (standalone) video conferencing equipment, the document appears on their con tent monitor. If the site has only one di sp lay, the document appears on that display.
4–1 4 Conducting Successful Meetings Conducting a successful meeting in an OTX room is easy. Because you don’t have to manage cameras, microphones, speakers, remote controls, and other equipment, you can be free to concentrat e on making your meeting as effective as possible.
Polycom OTX 300 User Guide 4–2 Other helpful audio tips yo u should consider include: • When speaking, you do not have to di rect your speech to a certain location or speak louder than normal. Simply speak in your normal tone of voice. • As in any meeting, you should refr ain from sidebar conversations.
Conducting Successful Meetings 4–3 Reser ving a Polycom OTX Room In some organizations, you can use a Po lycom OTX room at any time, whereas at other organizations, you must reserve the ro om.
Polycom OTX 300 User Guide 4–4.
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An important point after buying a device Polycom 300 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom 300 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom 300 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom 300 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom 300 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom 300, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom 300.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom 300. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom 300 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
