Instruction/ maintenance manual of the product 2000/4000 Polycom
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P olycom RMX™ 2000/4000 Administr ator ’s Guide Ve r s i o n 5.0.1 | January 2010 | DOC2518C.
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Regulatory Notices United St ates Federal Comm unication Commission (FCC) Part 15: Class A St atement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
RMX 2000: Chinese Communic a tion Certificate Singapore Certificate RMX 2000 complies with IDA standards G0916-07 Regulatory Notices.
P olycom RMX 2000/ 4000 Administrator’ s Guide i T able of Contents Conference Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Conferencing Modes .............. ................. .................... .................... .......
T able o f Contents ii Guidelines for Sending Content to Legacy Endpoints .... 2-16 Interoperability with Polycom CMA and DMA .............. 2-17 Content Display on Legacy Endpoints ........................ ...... 2-18 Enabling the Send Content to Le gacy Endpoints Option .
P olycom RMX 2000/ 4000 Administrator’ s Guide iii RPX and TPX Video Layouts ....................... .................... ........... 2-44 Enabling Telepresence ......... .................... ................... ................. 2-47 Conference Level .
T able o f Contents iv Setting a Transit Entry Queue ................... ................... ........ 4-9 Ad Hoc Conferencing ......... .................... .................... ................... ...... 4-11 Gateway to Polycom® Distributed Media App lication™ (DMA™) 7000 .
P olycom RMX 2000/ 4000 Administrator’ s Guide v Changing the Calendar View ...................... .................... ............. 6-8 Scheduling Conferences Using the Reservation Calendar ............. 6-10 Creating a New Reservation .......... .
T able o f Contents vi Saving an Operator Conference to a Template ................ 8-12 Starting an Ongoing Conference From a Template ................... ...... 8-14 Starting an Operator Conference from a Template ......... 8-15 Scheduling a Reservation From a Conference Template .
P olycom RMX 2000/ 4000 Administrator’ s Guide vii User and Connection Management in Enhanced Security Mode 11-10 Managing the RMX Users ....................... ................... ............... 11-11 User Types .... .................... .........
T able o f Contents viii Network Separation .......... ................... .................... .................. 12-38 RMX 4000 ................. .................... ................... .................... . 12-38 RMX 2000 ................. ......
P olycom RMX 2000/ 4000 Administrator’ s Guide ix Direct Dialing ..... ................... ................. .................... ........... 15-1 Gateway IVR .................... ................. ................... ................. 15-5 Interoperability with CMA .
T able o f Contents x Start Monitoring/Stop Monitoring ................ ................. . 16-24 Modifying the MCU Properties ......................... ................... .... 16-25 Disconnecting an MCU ................ .................... ........
P olycom RMX 2000/ 4000 Administrator’ s Guide xi Resource Report Display in Flexible Resource Capacity Mode™ .......... .................... ................... ............... 17-53 Resource Report in Fixed Re source Capacity Mode™ . 17-55 ISDN/PSTN .
T able o f Contents xii Ping RMX ...................... ................... .................... ................. ............... 17-88 Guidelines ....... .................... ................. ................... .................... . 17-88 Using Ping .
P olycom RMX 2000/ 4000 Administrator’ s Guide xiii Event Specific Fields .................... .................... .................... ....... C-16 Disconnection Cause Values .
T able o f Contents xiv Connecting to the Alternate Management Ne twork ............ .... G-9 Connecting to the RMX via Modem .............. ................... ........ G-10 Procedure 1: Install the RMX Manager ............... ............. G-10 Procedure 2: Configure the Mode m .
1-1 1 Conference Profiles Profiles stored on the MCU enable you to define all types of conferences. Profiles include conference paramete rs such as Bit Rate, Video Layout, Encryption, etc. A maximum of 40 (RMX 2000) or 80 (RMX 4000) Conference Profiles can be defined.
Chapter 1-Conference Profiles 1-2 This Profile is automatically assigned to the following conferencing entities: Auto T erminate • After last participant quits - Enabled • When last participant re.
P olycom RMX 2000/ 4000 Administrator’ s Guide 1-3 Conferencing Modes Standard Conferencing When defining a new video Profile, you select the parameters that determine the video display on the part icipant’s endpoint and the quality of the video. When defining a new c onference Profile, the system uses default values for standard conferen cing.
Chapter 1-Conference Profiles 1-4 • Video Clarity - Video Clarity feature a pplies video enhancing algorithms to incoming video st reams of resolutions up to and including SD.
P olycom RMX 2000/ 4000 Administrator’ s Guide 1-5 Supplemental Conf erencing Features In addition to Standard Conferencing the following features can be enabled: • H.239 – Allows compliant endpoints to transmi t and receive two simultaneous streams of conference data to enable Content sharing.
Chapter 1-Conference Profiles 1-6 Viewing Profiles Conference Profiles are listed in the Conference Profiles list pane. To list Conference Profiles: 1 In the RMX Management pane, expand the Rarely Used list. 2 Click the Conferen ce Profiles button. The Conference Profiles are displayed in the List pane.
P olycom RMX 2000/ 4000 Administrator’ s Guide 1-7 Profile T oolbar The Profile toolbar prov ides quick access to the Profile functions: Line Rate The maximum bit rate at which endpoints can connect to the conference. Routing Name Displays the Routing Name defined by the user or automatically generat ed by the system.
Chapter 1-Conference Profiles 1-8 Defining Profiles Profiles are the basis for the defi nition of all ongoi ng conferences, Reservations, Meeting Rooms, En try Queues, and Conference Templates and they contain only conference propertie s. To define a new Profile: 1 In the RMX Management pane, click Conference Profiles .
P olycom RMX 2000/ 4000 Administrator’ s Guide 1-9 3 Define the Profile name and, if required, the Profile general parameters: T able 1-4 New Profile - General Parameters Field/Option Description Di.
Chapter 1-Conference Profiles 1-10 4 Click the Advanced tab. High Definition Video Switching If the Operator Conference option is selecte d, this option is disabled, and the selectio n is cl eared.
P olycom RMX 2000/ 4000 Administrator’ s Guide 1-11 The Ne w Profile – Advanced dialog box opens. 5 Define the following parameter s: T able 1-5 New Profile - Advanced Parameters Field/Option Description Encryption Select this check box to activate encryptio n for the conference.
Chapter 1-Conference Profiles 1-12 Auto T erminate When selected (default), the conference aut omatically ends when the terminatio n conditions are me t: Before First Joins — No participant has connected to a conference during the n minutes after it started.
P olycom RMX 2000/ 4000 Administrator’ s Guide 1-13 6 Click th e Video Qualit y tab. The New Profile – Video Quality dialog box opens. Keyboard Noise Suppression Select this option to let th e system use an algorithm to search for and detect keyboard noises and automatically mute them when detected.
Chapter 1-Conference Profiles 1-14 7 Define the following parameters: T able 1-6 New Profile - Video Quality Parameters Field/Option Des cription People V ideo Definition Video Quality Depending on the amount of movement contained in the conference video, select eithe r: • Motion – for a higher frame rate without increased resolution.
P olycom RMX 2000/ 4000 Administrator’ s Guide 1-15 Content Video Definition Content Settings Select the transmission mode for the Content chann el: • Graphics — basic mode, intended fo r normal.
Chapter 1-Conference Profiles 1-16 8 Click the Video Settings tab. The New Profile - Video Settings dialog box opens. 9 Define the video dis play mode and layout using the following parameters: T able 1-7 Profile Properties - Video Settings Field/Option Des cription Presentation Mode Select this option to activate the Presentation Mode.
P olycom RMX 2000/ 4000 Administrator’ s Guide 1-17 Lecture View Switching Select this option to enable automa tic switchin g of particip ants on the Lect urer ’s screen when Lecture Mode is enabled for the conference.
Chapter 1-Conference Profiles 1-18 Auto Layout When selected (def ault), the system automatically selects the conference layout based on the number of participant s currently connected to the conference.
P olycom RMX 2000/ 4000 Administrator’ s Guide 1-19 10 To select the Video Layout for the conference, click the required number of windows from the layouts bar and the n select the windows array. The selected layout appears in the Video Layout pane.
Chapter 1-Conference Profiles 1-20 11 Click the Skins tab to modify the background and frames. The New Profile - S kins dialog box opens. When there is a change of speaker in a Contin uous Presence conference, the transition is set by d efault to fade in the current speaker while fa ding out the previous speaker .
P olycom RMX 2000/ 4000 Administrator’ s Guide 1-21 12 Select one of the Skin options. 13 Click IVR tab. The Ne w Profile - IVR dialog box opens. 14 If required, set the following pa rameters: When .
Chapter 1-Conference Profiles 1-22 15 Optional . Click the Recording tab to enable conference recording with Polycom RSS 2000 . 16 Select the Enable Re cording check box.
P olycom RMX 2000/ 4000 Administrator’ s Guide 1-23 17 Define the following parameter s: 18 Click OK to complete the Profile definition. A new Profile is created and adde d to the Conference Profiles list. Modifying an Ex isting Profile You can modify any of the Profile’s parameters but you cannot rename the Profile .
Chapter 1-Conference Profiles 1-24 Deleting a Conference Profile To delete a Conference Profile: 1 In the Conference Profiles list, select the Conference Profile you want to delete. 2 Click the Delete Profile () button. or Right-click the Conference Profile to be deleted and select Delete Profile from the drop-down menu.
2-1 2 Additional Conferencing Information Various conferencing modes and vi de o features require additional settings, such as system flag settings, conference par ameters and other settings. In depth explanations of th ese additional s ettings are described in the following sections.
Chapter 2-Additional Co nferencing I nformation 2-2 For conferences with more participants than display squares, the RMX dynamic video mix capabili ty allows the viewed sites to be modified throughout the conference.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-3 The following Video protocols are supported: • H.261 - the video compression algorith m mandatory to all endpoints. It is used by endpoints that do not support other protocols. • H.263 - a video compression algorithm that provides a better video quality than H.
Chapter 2-Additional Co nferencing I nformation 2-4 Additional Video R esolutions in MPM+ Mode The following higher video qua lity resolutions are available when the RMX is working in MPM+ Mode : • CIF 352 x 288 pixels at 50 fps. • WCIF 512 x 288 pixels at 50 fps.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-5 Video Display with CIF , SD and HD Video Connections Although any combination of CIF, SD and HD connections is supported in all CP conferences, the.
Chapter 2-Additional Co nferencing I nformation 2-6 For information about setting system flags, see "System Configuration” on page 16-5 . CP Conferencing with H .
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-7 The creation of a new H.263 4CIF slide is supported in the IVR Service in addition t o the curre nt H.263 IVR slide. If users utiliz e the defau lt Polycom slides that are delivere d with RMX 20 00/4000, the slide’s resolutio n will be as define d in the profile, i.
Chapter 2-Additional Co nferencing I nformation 2-8 High Definition Video Switching High Definition Video Switching enab les compliant endpoints to connect to conferences at resolutions of 1280x720 pixels (720p) at line rat es ranging from 384kbp to 4Mb and 1920 x 1080 pi xels (1080p) at line rates ranging from 384kbp to 6Mbps (with MPM+).
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-9 Enabling HD Video Switching For the MCU to ru n HD Video Switching conferences the following criteria must be met: •T h e HD_THRESHOLD_ BITRATE flag must be set in the System Configur ation . The value of this fla g is the system minimum threshold bit rate.
Chapter 2-Additional Co nferencing I nformation 2-10 To Create an HD Enabled Profile: 1 In the New Profile – General tab , in the Line Rate field, enter a bit rate that is higher than the define d HD threshold. 2 Select the High Definition Video Switching check box.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-11 Monitoring High Definition Video Switching Conferences HD conferences appear with the HD ( ) icon in the conferences list to indicate the currently running HD conference(s). Monitoring is done in the same way as for standard conferences.
Chapter 2-Additional Co nferencing I nformation 2-12 H. 2 3 9 The H.239 protocol allows compliant endpoints to transmit and receive two simultaneous video streams: • People Conference – Continuous.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-13 The following table shows the bit rate allocated to the Content channel from the video channel in each of the three Content modes: Content Protocol H.263 Annex T and H.264 protocols are supported for the Content transmission.
Chapter 2-Additional Co nferencing I nformation 2-14 When set to YES , the RMX checks frame rate, bit rate, resolution, annexes and all other parameters of the Content mode as declared by an endpoint during the capabilities negotiation phase.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-15 5 Click th e Video Qualit y tab. 6 In the Content Video De finition section, select the Content Settings and Protocol as follows: T able 2-5 H.
Chapter 2-Additional Co nferencing I nformation 2-16 7 Click OK. Sending Content to Legacy Endpoints The RMX can be configured to send Content to H.323/SIP/ISDN endpoints that do not support H.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-17 If the system cannot allocate the resource required for sending the Content, the conference status changes to “Content Re source Deficiency” and Content will not be se nt to the legacy endpoints.
Chapter 2-Additional Co nferencing I nformation 2-18 A new conference can be started on the DMA using a Conference Profile that is defined on the RMX or by defi ning all the conference parameters.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-19 Enabling the Send Content to Legacy Endpoints Option The Send Co ntent to Legacy Endpoint option is enabled in the Conference Profile - Video Setting s tab.
Chapter 2-Additional Co nferencing I nformation 2-20 Changing the Default Layout for Displaying Content on Legacy Endpoints The default layout that will be used to d isplay Content on the screens of legacy endpoints is defined by the system flag LEGACY_EP_CONTENT_DEFAULT_LAYOUT.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-21 CP_LA YOUT_1P2HO R_UP CP_LA YOUT_1P2VER CP_LA YOUT_2X2 CP_LA YOUT_1P3HO R_UP CP_LA YOUT_1P3VER CP_LA YOUT_1P4HO R_UP CP_LA YOUT_1P4HO R CP_LA YOUT.
Chapter 2-Additional Co nferencing I nformation 2-22 4 Click OK . The flag is updated in the MCMS_P ARAMETERS list. 5 Click OK . Stopping a Content Session In some cases, when one participant ends the Conte nt session from his/ her endpoint, the Content token is no t released and other participants cannot send Content.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-23 Lecture Mode Lecture Mode enables all participants to view the lectu rer in full screen while the conference lecturer sees all the other conference participants in the selected layout while he/she is speaking.
Chapter 2-Additional Co nferencing I nformation 2-24 Selecting the Conference Lecturer A conference can be set to Lecture Mode when: • Defining a new ongoing Conference, after the adding or defining.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-25 Content Broadcast restriction is enabled by setting the RESTRICT_CONTENT_BROADCAST_TO_LECTURER syst em flag to ON . When set to OFF (default) it en ables all users to send Content. When enabled, the fo llowing rules apply : • Content can only be sent by the designated lecturer .
Chapter 2-Additional Co nferencing I nformation 2-26 If an asymmetri cal video layout is se lected for the lectur er (i.e. 3+1, 4+1, 8+1), each video window contains a different participant (i.e. one cannot be forced to a large frame and to a small frame simultaneously).
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-27 • Designate a new lecturer. • Enable or disable the Lecturer Vi ew Switchin g between participants displayed on the lecturer monitor wi ndow by selecting or clearing the Lecturer View Switching check box.
Chapter 2-Additional Co nferencing I nformation 2-28 Closed Captions Endpoints can provide real-time te xt transcriptions or language translations of the video conference by displaying clos ed captions.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-29 — Encrypted and non-encrypted conferences. — Conferences with Content. Enabling Closed Captions Closed Captions are enabled by a system flag. By default, Closed Captions are disabled. To change the flag value: 1 On the RMX 2000 menu, click Setup > Sy stem Configuration .
Chapter 2-Additional Co nferencing I nformation 2-30 Media Encryption Encryption is available a t the conferen ce and participant levels, based on AES 128 (Advanced Encryption Standard) and is fully H.233/H.234 compliant and the Encryption Key exchange DH 1 024-bit (Diffie- Hellman) standards.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-31 Conference Access When H.323 and ISDN participants c onnect directly to the conference, they can be defined or undef ined participants.
Chapter 2-Additional Co nferencing I nformation 2-32 Defined ISDN participant connection to the conference is e nabled according to the flag setti ng and the conference encryption setting.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-33 The participant’s move to the destination conferen ce will be successful depending on the Encryption flag sett ing and the destination conference encryption setting, as summarized in Table 2-9: T able 2-9 Encryption: Flag vs.
Chapter 2-Additional Co nferencing I nformation 2-34 Move Guidelines • When participants are moved to another conference their encryption settings are evaluated to determine if the move is permitted. If not, the move fails and the participants remain in their original conference.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-35 Enabling Encryption in the Profile Encryption for the conference is in the Profile and cannot be changed once the conference is running. To enable encryption at the conference level: >> In the Conference Profile Properties – Advanced dialog box, select the Encryption check box.
Chapter 2-Additional Co nferencing I nformation 2-36 To enable encrypt ion at the participan t level: >> In the Participant Properties – Advanced dialog box, in the Encryption list, select one of the following options: Auto , On , or Off . — Auto - The par ticipant inherits the conference/Entry Queue encryption setting.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-37 Monitoring the Encryption Status The conference encryption status is indicated in the Conference Properties - General dialog box. The participant encryption status is indicated by a check mark in the Encryption column in the Participants list pane.
Chapter 2-Additional Co nferencing I nformation 2-38 LPR – Lost P ack et R ecovery Lost Packet Recovery ( LPR ) and Dynamic Bandwidth Allocation ( DBA ) help minimize media quality degradation that can result from packet loss in the network.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-39 Lost Pack et Recovery Guidelines • LPR is supported in H.323 ne tworking environments only. •I n LPR -enabled Continuous Presence conferences: — Both LPR -enabled and non LPR -enabled endpoints are supported.
Chapter 2-Additional Co nferencing I nformation 2-40 Monitoring Lost P ack et R ecovery In the Participant Properties – H.245 tab, LPR ac tivity is displayed in all three panes.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-41 In the Participant Properties – Channel Status tab, check box indicators show LPR activation in the local and remote (transmit and receive) channels.
Chapter 2-Additional Co nferencing I nformation 2-42 T elepresence Mode RMX 2000 supports the Telepresence Mode allowing mu ltiple participants to join a telepresence conference from RPX and TPX high definition rooms as well as tradit ional, standard definition video conferencing systems.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-43 Conference Level • If the RMX is not licensed for Telepres ence Mode , the Telepresence option is not displayed in the New Profile dialog box •A Telepresence conference must have Te lepresence Mode enabled in its profile.
Chapter 2-Additional Co nferencing I nformation 2-44 RPX and TPX Video Layouts Additional video layouts have been created to give Telepresence operators more video layout options when conf iguring TP X and RPX room systems. These additional vi deo layout options are only available when Telepresence is selected in the conferen ce profile.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-45 5 9 10+ T able 2-1 1 TPX / R PX – Additiona l Video Layouts (Continued) Number of End point s Layout s TPX RPX.
Chapter 2-Additional Co nferencing I nformation 2-46 The following example illustrates the use of standard and additional RMX Telepresence layouts when connecting four Room Systems as follows: • Two.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-47 Enabling T elepresence Conference Level Telepresenc e Mode must be configured in a new or existing Conference Profile. To enable Telepresence in a new or existing Conference Profile: 1 In the RMX Management pane, click Conference Prof iles .
Chapter 2-Additional Co nferencing I nformation 2-48 5 Select the required video layout. 6 Click OK . Room (P articipant/Endpoint) Level Setting th e participant/endpoint Telepresence Mode configures the RMX to receive the video format of the RPX or TPX room endpoints.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-49 For more information, see the RMX 2000/4000 Administrator’s Guide , “ Adding a new participan t to the Address Book” on page 4-4 . 3 Click th e Advanced tab. 4 Select the Telepr esence Mode for the pa rticipant: 5 Click OK .
Chapter 2-Additional Co nferencing I nformation 2-50 Starting an Ongoing Conf erence From a T emplate An ongoing conference can be started from any Template saved in the Conference Templates list. To start an ongoing conf erence from a Template: 1 In the Conference Templates list, select the Template you want to start as an ongoing conference.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-51 Cascading Conferences - Star T opology Cascading enables ad ministrators to connect one conference directly to another conference using an H.3 23 connection, creating one large conference. The conferences can run on the same MCU or different MCUs.
Chapter 2-Additional Co nferencing I nformation 2-52 When cascading two conferences, the video layout displayed in the cascaded conference is determined by the selected layout in each of the two conferences. Each of the two conf erences will inheri t the video layout of the other conference in one of their windows.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-53 Enabling Cascading Cascading two conferences requires that the following procedure s are implemented: • Creating t he cascade-enabled Entry Queue A cascade-enabled Entry Queue must be created in the MCU hosting the destination conference (Conferen ce B).
Chapter 2-Additional Co nferencing I nformation 2-54 3 Define the standard Entry Queue parameters (as de scribed in Chapter 3). 4 In the Cascade field, select Master or Slave depending on the Master/ Slave relationship.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-55 Creating the Dial-o ut Cascaded Link The dial-out link (participant) is crea ted or added in the linked conference (Conference A).
Chapter 2-Additional Co nferencing I nformation 2-56 6 There are two methods to define the dialing string: A Using the MCU’ s IP Address and the Alias string.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-57 8 In the Cascade field, select: — Slave , if the par ticipant is defined in a conference running on a Slave MCU and will connect to th e Master MCU (in the center of the topology).
Chapter 2-Additional Co nferencing I nformation 2-58 Enabling Cascaded Confer ences without Password If a passwo rd is assigned to the link ed conference, cascaded links will be prompted for a password when connecting to it (Conference A).
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-59 Monitoring Cascaded Conferences To monitor both conferences at the same time, two instances of the RMX Web Clients must be opened (one fo r e ach MCU) by entering the IP Address of each MCU. If both conf erenc es are running on the same MCU, only one RMX Web Client window is r equired.
Chapter 2-Additional Co nferencing I nformation 2-60 Creating the Dial- out Link from a Conference Running on the MGC to the Conference Running on the RMX In the same way that the dial-out cascaded link is created in the RMX, you can create a dial-out participant in the MGC .
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-61 Cascading Conferences - H .239- enabled MIH T opology H.239 Multi-Hierarchy (MIH) cascad ing is available to R MX users enabling them to run very large conferences on different MCUs in multiple levels of Master-Slave rela tionships using an H.
Chapter 2-Additional Co nferencing I nformation 2-62 • DST MCS 4000 MCU s connect as endpoints to the RMX s or MGC s on higher levels. Figure 2-5 MIH Cascade Levels MIH Cascading Guidelines Master a.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-63 Figure 2-6 MIH Cascading – Master-Slave Relationship Video Session Mode, Line Rate and Video Settings The types of MCUs, their position in the cascade topology and the endpoint capabilities (HD/CIF and H.
Chapter 2-Additional Co nferencing I nformation 2-64 The following table summarizes Video Session Modes line rate options that need to be selected for each conf erence in the cascading hierarchy according to the cascading topology: H.239 Content Sharing Content sharing is controlled by means of a token.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-65 • The following table lists the bit rate allocated to the Content channel from the video channel in each of the thr ee Content modes: Setting up.
Chapter 2-Additional Co nferencing I nformation 2-66 • Create a cascade-enabled Entry Queue for dial-in connections (you create it once for all cascading links using the same line rate) . • Create the Master an d Slave confer ences, defining the appropriate line rate and whether it is a CP conference or HD Video Switching conference.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-67 Creating a Cascade Enab led Entry Queue C ascade-enabled Entry Queues do not play IVR prompts and video slide displays associ ated with standard Entry Queues. Depending on the dialing d irection, a cascade-enabled Entry Queue is defined either on the MCU on level 1 or on level 2.
Chapter 2-Additional Co nferencing I nformation 2-68 The New Entry Qu eue dialog box is displayed. 3 Define the Entry Queue parameters as for a standard Entry Queue. For more information about Entry Queue parameters, see the RMX 2000 Administrator’s Guide, Entry Queues on page 4-1 .
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-69 Creating the Cascaded Conferences The table below lists the line rates that should be used when defining the conference Profiles for cascaded conferences on the RMX 2000 on both Level 1 and Leve l 2.
Chapter 2-Additional Co nferencing I nformation 2-70 The New Participant - General dialog box is displayed. 3 Define the following parameters: T able 2-17 New Participant – Dial-out Cascade Link Field Description Display Name Enter the participant name Dialing Dire ction Select Dial-out .
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-71 Alias Name If you are using the target MCU IP address, enter the dial string made up of the ID of the cascade enabled Entry Queue and the Conferen.
Chapter 2-Additional Co nferencing I nformation 2-72 4 Click the Advanced tab. 5 In the Cascade field, select: — Slave , if the partic ipant is define d in a conference running on a Slave MCU. — Master , if the participant is defined in a conference running on the Master MCU .
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-73 MGC to RMX 2000 Cascading MGC is always on level 1 and must be set as the Master MCU. If the cascading topology includes addi tional MGCs as well as RMXs it is recommended to define Video Switching conferences for all th e cascading conferences in the topology.
Chapter 2-Additional Co nferencing I nformation 2-74 Setting the flags in the MGC Flag setting is required to ensure the correct MCU behavior for cascading conferences. It is performed once per MCU. 1 In the MGC Manager, right-click the MCU icon and then click MCU Utils>Edit “system .
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-75 fixed mode in Dual Stream Vid eo Switching cascading conferences — ENABLE_H239_ANNEX_T=YES This flag should be set to the same value (YES/NO) as the settings of the RMX flag H263_ANNEX_T 3 Click OK .
Chapter 2-Additional Co nferencing I nformation 2-76 For more details on the definition of new Entry Queues refer to the MGC Manager User’s Guide, Volume II, Chapter 1, “Ad Hoc Auto Cascading and Cascading Links” .
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-77 Method B (Using a gatekeeper): In the Alias Name field, enter the Prefix of MCU B, EQ ID, Destination Conference ID, and Password, as follows: MCU Prefix EQ ID##Conference ID##Password (Password is optional) 5 Click th e Advanced tab and in the Node Type field, sele ct Terminal .
Chapter 2-Additional Co nferencing I nformation 2-78 Setting the Flags on the RMX 2000 When running conferences in mixe d environment (RMX 2000 and MGC ) there may be small differences between the line rates each MCU is sending.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-79 3 If the MGC is dialing the RMX and the cascaded link connects to the conference via the Cascade-enabled Entry Queue without bein g prompted for the conference password, set the flag to YES as follows: — ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWO RD=YES 4 Click OK .
Chapter 2-Additional Co nferencing I nformation 2-80 Defining the Cascading Conferences The table below list s the line rates a nd the video settings that should be used when defining the conferences on the MGC.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-81 The Ne w Participant - Gene ral dialog box is displayed. 3 In the Name field, enter a participant name. 4 In the Dialing Direction field, select Dial-o ut . 5 In the Type list field, verify that H.
Chapter 2-Additional Co nferencing I nformation 2-82 Method B (Using a gatekeeper): In the Alias Name field, enter the MGC Prefix as registered in the gatekeeper, EQ ID, Destination Co nference ID, an.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-83 Starting and Monitoring MIH Cascading Conferences MIH cascading conferences are starte d in the same way as standard conferences. • Cascade enabled dial-out link participants on RMX 2000 MCUs are connected automatically.
Chapter 2-Additional Co nferencing I nformation 2-84 To monitor cascading enabled confere nces: >> In the Conferences Lis t pane, select all the MIH Cascading enabled conferences.
P olycom RMX 2000/ 4000 Administrator’ s Guide 2-85 Viewing Participant Properties Viewing Participant Properties enables RMX Web Client users to view the connection capabilities an d status of the link.
Chapter 2-Additional Co nferencing I nformation 2-86.
3-1 3 Meeting R ooms A Meeting Room is a conference saved on the MCU in passive mode, without using any of the system resources. A Meeting Room is automatically activated when the f irst participant dials into it. ISDN/PSTN participant s can dial-in di rectly to a Meeting Room without connection through an Entry Queue.
Chapter 3-Meeting Rooms 3-2 The system is shipped with four default Meeting Rooms as shown in Table 3-1. T able 3-1 Default Meeting Rooms List Meeting Room Name ID Default Line Rate Maple_Room 1001 38.
P olycom RMX 2000/ 4000 Administrator’ s Guide 3-3 Meeting R ooms List Meeting Rooms are listed in th e Meeting Room list pane. To list Meeting Rooms: >> In the RMX Management pane, in the Frequently Used list, click the Meeting Roo ms button .
Chapter 3-Meeting Rooms 3-4 The Meeting Room List columns include: T able 3-2 Meeting Rooms List Columns Field Description Display Name Displays the name and the icon of the Meeting Room in the RMX Web Client . (green) An active video Meeting Room that was activated when the first particip ant connected to it.
P olycom RMX 2000/ 4000 Administrator’ s Guide 3-5 Meeting R oom T oolbar & Right - click Menu The Meeting Room toolbar and right- click menus provide the following functionality: T able 3-3 Mee.
Chapter 3-Meeting Rooms 3-6 Creating a New Meeting R oom To create a new meeting room: >> In the Meeting Rooms pane, click the New Meeting Room button or right-click an empty area in the pane and then click New Meeting Room . The New Meeting Room dialog box appears.
4-1 4 Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues An Entry Queue (EQ) is a special routing lobby to access conferences. Participants connect to a single-d ial lobby and are routed to their destination conference according to the Confer ence ID they en ter .
Chapter 4-Entry Queues, Ad Hoc Conferen ces and SIP Factories 4-2 Different Entry Queues can be cr eated to accommodate different conferencing parameters (by assignin g different Profiles) and prompts in different languages (by assigning different Entry Queue IVR Services ).
P olycom RMX 2000/ 4000 Administrator’ s Guide 4-3 Routing Name DefaultEQ The default Routing Name cannot be changed. ID 1000 Profile name Factory-Video-Profile.
Chapter 4-Entry Queues, Ad Hoc Conferen ces and SIP Factories 4-4 Defining a New Entry Queue You can modify the properties of the default Entry Queue and define additional Entr y Queues to suit di fferent conferencing requirements. To define a new Entry Queue: 1 In the RMX Management - Rarely Used pane, click Entry Queues.
P olycom RMX 2000/ 4000 Administrator’ s Guide 4-5 2 In the Entry Queues list pane, click the New Entry Queue button. The Ne w Entry Queue dialog box opens.
Chapter 4-Entry Queues, Ad Hoc Conferen ces and SIP Factories 4-6 Display Name (cont.) • European and Latin text length is approximately half the length of the maximum. • Asian text length i s appr oximately one thir d of the length of the maximu m.
P olycom RMX 2000/ 4000 Administrator’ s Guide 4-7 Entry Queue IVR Service The default Entry Queue IVR Service is selected. If required, select an alternat e Entry Queue IVR Service, which includes the req uired voice prompts, to guide particip ants during their connection to the Entry Queue.
Chapter 4-Entry Queues, Ad Hoc Conferen ces and SIP Factories 4-8 4 Click OK . The new Entry Queue is added to the Entry Queues list. Listing Entry Queues To view the list of Entry Queues : In the RMX Management - Rarely Used pane, click Entry Queues .
P olycom RMX 2000/ 4000 Administrator’ s Guide 4-9 Modifying the EQ Properties To modify the EQ: In the Entry Queues pane, either double-click or right-clic k and select Entry Queue Properties of the selected Entry Queue in the list. The Entry Queue Properties dialog box is displayed.
Chapter 4-Entry Queues, Ad Hoc Conferen ces and SIP Factories 4-10 2 In the Entry Queues list, right-click the Entry Queue entry and then click Set Transit EQ. The Entry Queue selected as Transit Entry Queue is displayed in bold. To cancel the Transi t Entry Queue setting: 1 In the RMX Management - Rarely Used pane click Entry Q ueues .
P olycom RMX 2000/ 4000 Administrator’ s Guide 4-11 Ad Hoc Conferencing The Entry Queue can also be used for Ad Hoc conferencing. If the Ad Hoc option is enabled for the Entry Queue, when the participant enters the target conference ID the system checks whether a conference with that ID is already running on the MCU.
Chapter 4-Entry Queues, Ad Hoc Conferen ces and SIP Factories 4-12 Gateway to P olycom® Distributed Media Application™ (DMA™) 7000 Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 enables audio only PSTN, ISDN (video en dpoints using only their audio channels), SIP and H.
P olycom RMX 2000/ 4000 Administrator’ s Guide 4-13 SIP Factories A SIP Factory is a conferencing entity that enables SIP endpoints to create Ad Hoc conferences.
Chapter 4-Entry Queues, Ad Hoc Conferen ces and SIP Factories 4-14 3 Define the following parameters: T able 4-3: New Factory Properties Option Description Display Name Enter the SIP Factory name that will be displayed. The Display Name is the conferencing entity name in native language character sets to be displa yed in the RMX Web Client.
P olycom RMX 2000/ 4000 Administrator’ s Guide 4-15 4 Click OK . The new SIP Factory is added to the list. Profile The default Profile is selected by default. If required, select the conference Profile from the list of Profiles defined in the MCU. A new conference i s creat ed using the parameters defined in the Profile.
Chapter 4-Entry Queues, Ad Hoc Conferen ces and SIP Factories 4-16.
5-1 5 Address Book The Address Book is your database and information storage for the people and businesses you communica te with. The Address Book stor es, among many other fields, IP addresses, phone numbers and network communication protocols used by the pa rticipant ’s endpoint.
Chapter 5-Address Book 5-2 Viewing the Address Book You can view the participants currently defined in the Address Book. Th e first time the RMX Web Client is accessed, the Address Book pane is displayed. Displaying and Hidi ng the Address Book The Address Book can be hidden it by clicking the anchor pin ( ) button in the pane header.
P olycom RMX 2000/ 4000 Administrator’ s Guide 5-3 Click the tab to re-open the Address Book . The following information is displayed for each participant. The fields displayed vary accordingly, when viewing the full display or the docked Address Book pane.
Chapter 5-Address Book 5-4 Adding a P articipant to the Address Book Adding participants to the Addres s Book can be performed by the following methods: • Directly in the Address Book. • Moving or saving a participant from an ongoing conference to the Address Book.
P olycom RMX 2000/ 4000 Administrator’ s Guide 5-5 2 Define the following fiel ds: T able 5-2 New Participant – General Properties Field Description Name Enter the name of th e p articip ant or the end p oi n t as it will be displayed in the RMX Web Client.
Chapter 5-Address Book 5-6 Dialing Dire ction Sel ect the dialing direction: • Dial-in – The participant dials in to the conference. • Dial-out – The MCU dials out to the participant. Notes: • This field appl ies to IP participants only . • Dial-out is forced when defining an ISDN/PSTN partic ipant.
P olycom RMX 2000/ 4000 Administrator’ s Guide 5-7 Alias Name/T ype (H.323 Only) If you are using the endpoint’ s alias and not the IP address, first select the type of alias and then enter the endpoint’s alias: • H.323 ID (alphanumeric ID) • E.
Chapter 5-Address Book 5-8 Extension/ Identifier String Dial-out participants that connect to an external device such as Cascaded Links or Recording Links may be required to enter a conference password or an identifying string to connect .
P olycom RMX 2000/ 4000 Administrator’ s Guide 5-9 3 Usually, additional defi nitions are not required and you can use the system defa ults for the remaining parameters. In such a case, click OK . To modify the default set tings for advanced paramete rs, click the Advanced tab.
Chapter 5-Address Book 5-10 4 Define the following Advanced parameters: IP Participant ISDN/PSTN Participant T able 5-3 New Participant – Advanced Properties Field Description Video Bit Rate / Auto (IP Only) The Auto check box is automati cally selected to use the Line Rate defined for the conference.
P olycom RMX 2000/ 4000 Administrator’ s Guide 5-11 Video Protocol Select the video compressi on standard that will be forced by the MCU on the endpoint when connecting to the conferen ce: H.261 , H.263 or H.264 . Select Auto to let the MCU select the video protocol according to the endpoint’s capabilities.
Chapter 5-Address Book 5-12 5 To add general information about the participant, i.e. email, company name, etc..., click the Information tab and type the necessary details in the Info 1-4 fields. Text in the info fields can be added in Uni code format (length: 31 characters).
P olycom RMX 2000/ 4000 Administrator’ s Guide 5-13 Adding a Participant from an Ongoing Conference to the Address Book You can add a participant to the Addr ess Book directly from an ongoing conference.
Chapter 5-Address Book 5-14 Modifying P articipants in the Address Book When requi red, you can mod ify the participant’s properties. To modify participa nt properties in the Add ress Book: 1 In the Address Book pane , double-click the participant’s icon or right- click the participant’s name and click Participant Properties .
P olycom RMX 2000/ 4000 Administrator’ s Guide 5-15 Deleting P articipants from the Address Book To delete participan ts from the Address Book: 1 In the Address Book pane select the participant to delete. Click the Delete Participant ( ) button or right-clic k and then click the Delete Participant option.
Chapter 5-Address Book 5-16 Filtering the Address Book Filtering applies pa ttern matching criteria to the information in the Address Book entries, enabling you to se le ct and work with a subset of Address Book entries. Filtering can be applied to one or multiple Address Book fields at a time.
P olycom RMX 2000/ 4000 Administrator’ s Guide 5-17 Example: If the user selects 213 as the matching pattern, the filte red Address Book is displayed as follows: To clear the filter and display all entries: 1 In the filtered Address Book field heading, click t he Active Filter indicator.
Chapter 5-Address Book 5-18 P articipant Groups A group is a predefined collection of participants. A group provides an easy way to connect a combination of endpoints to a confere nce.
P olycom RMX 2000/ 4000 Administrator’ s Guide 5-19 3 Add participants to the Group by doing one of the following: a Click the Add from Address Book button to display the Participants Address Book dialog box. Sele ct the desired endpoints to include in the Group and click Add .
Chapter 5-Address Book 5-20 Modifying a Group in the Address Book To Modify a Group: 1 In the Address Book pane , double-click the Group icon ( ) or right-click the Group and then click Properties . The Group Proper ties dialog box will be displa yed.
P olycom RMX 2000/ 4000 Administrator’ s Guide 5-21 Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among RMX uni ts. The Address Books are exported in XML format, which are editable offline.
Chapter 5-Address Book 5-22 Importing an Address Book To Import and Address Book : 1 In the Address Book pane, click the Import Address Book ( ) button or right-click an empty area in the pane and then click Import Address Book . The Import Address Book dialog box appears.
P olycom RMX 2000/ 4000 Administrator’ s Guide 5-23 Integrating the P olycom CMA™ Address Book with the RMX The Polycom CMA™ application includes a Global Address Book with all registered endpoints. This address b ook can be used by the RMX 2000 to add participants to conferences.
Chapter 5-Address Book 5-24 The System Flags - MCMS_PARAMETERS_USER dialog box opens. 2 Modify t he values o f the flags listed below. For more information, see " Modifying System Flags” on page 16-5 . In versions 3.0 and lower , these flags have to be manually added to the MCMS_P ARAMETERS_USER dialog box.
P olycom RMX 2000/ 4000 Administrator’ s Guide 5-25 3 Click OK to complete the definitions. 4 When prompted, click Yes to reset the MCU and implement the changes to the system configurati on. EXTERNAL_ CONTENT_IP V ersion 4.x and earlier - enter the IP address of the CMA server .
Chapter 5-Address Book 5-26.
6-1 6 Re s e r v a t i o n s The Reservations option enables users to schedule conferences. These conferences can be launched imme diately or become ongoing, at a specified time on a specified date.
Chapter 6-Reservations 6-2 • System resources are calculated a ccording to the RMX’s license. For more information see " Video/Voice Port Configuration” on page 16-44 .
P olycom RMX 2000/ 4000 Administrator’ s Guide 6-3 Res e r v at i o n s •A Reservation that has been activated and becomes an ongoing conference is deleted from the Reservations list. • The maximum number of reservations is: — RMX 2000 — 2000 — RMX 4000 — 4000 • The maximum number of concurrent reservations is 80.
Chapter 6-Reservations 6-4 • Reservations are backed up and restored during Setup > Software Management >Backup /Restore Co nfiguration operations.
P olycom RMX 2000/ 4000 Administrator’ s Guide 6-5 T oolbar Buttons The toolbar buttons functions are described in Table 6-1. Re s er v a t i on s V i e w s The Reservations has the following views available: • Week •D a y •T o d a y •L i s t T able 6-1 Reservations – T oolbar Button Description New Reservation Create a new reservation.
Chapter 6-Reservations 6-6 In all views the Main Window List Pane header displays t he total number of reservations in the system. W eek View By default the Reservations is dis played in Week view w ith the curr ent date highlighted in orange. Day View A single day is d isplayed.
P olycom RMX 2000/ 4000 Administrator’ s Guide 6-7 List View List View does not have a calendar based format. All Reservations are listed by: The Reservations can be sorted, searched and browsed by any of the listed fields.
Chapter 6-Reservations 6-8 Changing the Calendar View To change between Week and Day views: >> In Week View: In the Reservations toolbar , click Show Day () t o change to Day View . or In Day View: In the Reservations toolbar, click Show We ek () t o change to Week View .
P olycom RMX 2000/ 4000 Administrator’ s Guide 6-9 To view Today ( the current date): >> In Week View or Day View , in the Reservations toolbar, click the Today ( ) butt on to have the current da te display ed within the selected view . To change to List View: 1 In the Reservations toolbar, click, the Reservati ons List ( ) button.
Chapter 6-Reservations 6-10 A or symbol appears in the column heading indicating that the list is sorted by this field, as well as the sort order. 3 Optional.
P olycom RMX 2000/ 4000 Administrator’ s Guide 6-11 Method I – To cr eate a reservation with d efault duration of 1 ho ur: >> In the Reservations toolbar, click the New Reservation ( ) button to create a reservation of 1 hour duration.
Chapter 6-Reservations 6-12 The New Reservation – General tab dialog box opens. All the fields are the same as for the New Conference – General tab, described in the RMX 2000/4000 Getting Started Guide , " General Tab” on page 3-16 .
P olycom RMX 2000/ 4000 Administrator’ s Guide 6-13 4 Click the Schedule tab. Reserve Resources for Audio Participants Enter the number of audio participant s for which the system must reserve resources. Default: 0 participants. Maximum: • MPM Mode: 80 particip ants (RMX 2000).
Chapter 6-Reservations 6-14 5 Adjust the new reservation’s schedu le by modifying the fields as described in Table 6-3. T able 6-3 New Reservation – Schedule T a b Field Description Sta r t T i m e Select the S tart T ime of the Reservation.
P olycom RMX 2000/ 4000 Administrator’ s Guide 6-15 Recurrence Pattern Daily If Daily is selected, the system automatically selects all the days of the week.
Chapter 6-Reservations 6-16 6 Click the Participants tab. A series of Reservations can be set to end after a specified number of occurrences or by a specific date.
P olycom RMX 2000/ 4000 Administrator’ s Guide 6-17 The fields are the same as for the New Conference – Participants tab, described in the RMX 2000/4000 Getting Started Guide , " Participants Tab” on page 3-2 0 . 7 Optional. Add participants from the Participants Address Book .
Chapter 6-Reservations 6-18 Managing R eservations Reservations can be accessed and managed via all the views of the Reservations List . Guidelines •T h e Recurrence Pattern fields in the Schedule t.
P olycom RMX 2000/ 4000 Administrator’ s Guide 6-19 The cursor changes to a vertical double arrow ( ) when it is moved over the top and bottom sides of the square. To move the Reservatio n to another time slot: 1 Select the Reservation . 2 Hold the mouse button down and drag the Reservation to the desired time slot.
Chapter 6-Reservations 6-20 To View or Modify Reservations using the Reservati on Properties dialog bo x: 1 In the Reservations List , navigate to the reservation (or its recur rences) you want to view, using th e Show Day , Show Week , Today , Back , Next or List buttons.
P olycom RMX 2000/ 4000 Administrator’ s Guide 6-21 A confirmation dialog box is displa yed. 3 Select Delete the se ries. 4 Click OK. All occurrences of the Reservation are deleted. Searching for Reservations using Quick Search Quick Search is available only in List View.
Chapter 6-Reservations 6-22 Right -click the Reservation’s entry in the list and select a menu option to view, modify or delete the Reservation. To clear the search and display all reservations: 1 Clear the Quick Search field. 2 Click Search. All Reservations are displayed.
7-1 7 Operator Assistance & P articipant Move RMX users (operators) assistance to participants is available when: • Participants have requested indivi dual help (using *0 DTMF code) during the conference. • Participants have requested help for the conference (using 00 DTMF code) during the conference.
Chapter 7-Operator Assistance & P articipant Move 7-2 In attended mode, the RMX user (operator) can perform one of the following actions: • Participants connected to the Entry Queue who fail to enter the correct destination ID or conference password can be moved by the user to the Operator conference for assistance.
P olycom RMX 2000/ 4000 Administrator’ s Guide 7-3 •A n Operator conference cannot be defined as a Reservation. •A n Operator conference can be saved to a Conference Template. An ongoing Operator conference can be started from a Conference Template .
Chapter 7-Operator Assistance & P articipant Move 7-4 Defining a Conference IV R Service with Operator Assistance Options 1 In the RMX Management pane, expand the Rarely Used list and click the IVR Services () e n t r y . 2 On the IVR Services toolbar, click the New Confer ence IVR Service ( ) button.
P olycom RMX 2000/ 4000 Administrator’ s Guide 7-5 For more information, see Table 13-4, “New Conference IVR Service Properties - Conference Chairperson Options and Messages,” on page 13-13 . 9 Click th e Conference Password tab. The Ne w Conference IVR Service - Conference Password dialog box opens.
Chapter 7-Operator Assistance & P articipant Move 7-6 The New Conference IVR Service - DTMF Codes dialog box opens. The default DTMF codes for the various functions that can be performed during the conference by all participants or by the chairperson are listed.
P olycom RMX 2000/ 4000 Administrator’ s Guide 7-7 The Oper ator Assistance dialog box opens. 21 Select Enable Operator Assistance to enabl e operator assistance when the participant requires or re quests help during the connection process to the conference or during the c onference.
Chapter 7-Operator Assistance & P articipant Move 7-8 4 Define the Entry Queue IVR Service Global par ameters. For more information, see Table 13-10, “ Entry Queue IVR Service Properties - Global Parameters,” on page 13-28 . 5 Click the Welcome tab.
P olycom RMX 2000/ 4000 Administrator’ s Guide 7-9 13 In the Operator Assistance Indication Message field, select the audio message to be played when the pa rticipant requests or is waitin g for operator’s assistance. 14 Click OK to complete the Entry Queue IVR Service definition.
Chapter 7-Operator Assistance & P articipant Move 7-10 3 Define the Profile name and, if required, the Profile general parameters: T able 7-1 New Profile - General Parameters Field/Option Des crip.
P olycom RMX 2000/ 4000 Administrator’ s Guide 7-11 4 Click th e Advanced tab. High Definition Video Switching If th e Operator Conference opti on is selected , this option is disabled, a nd the selection i s cleared.
Chapter 7-Operator Assistance & P articipant Move 7-12 The New Profile – Advanced dialog box opens. 5 Define the following parameters: T able 7-2 New Profile - Advanced Parameters Field/Option Des cription Encryption Select this check box to activate encryption fo r the conference.
P olycom RMX 2000/ 4000 Administrator’ s Guide 7-13 6 Click th e Video Qualit y tab. Auto T erminate When sel ected (default), the conference automatically ends when the termin ation conditions are met: Before First Joins — No participant has connected to a conference during the n minutes after it started.
Chapter 7-Operator Assistance & P articipant Move 7-14 The New Profile – Video Quality dialog box opens. 7 Define the following parameters: T able 7-3 New Profile - Video Quality Parameters Fiel.
P olycom RMX 2000/ 4000 Administrator’ s Guide 7-15 8 Click th e Vide o Settings tab. The New Profile - Video Settings dialog box opens. Video Clarity™ When enabled (default), Video Clarity applie s video enhancing algorithms to incomin g vi deo streams of resolutions up to and includin g SD.
Chapter 7-Operator Assistance & P articipant Move 7-16 9 Define the video dis play mode and layout. For more details, se e Table 1-7, “Profile Properties - Video Settings,” on page 1-16 . 10 Click the Skins tab to modify the background and frames.
P olycom RMX 2000/ 4000 Administrator’ s Guide 7-17 2 In the Profile field, select a Profile in which the Operator Conference option is selected. Upon selection of the Operator Conference Profile, the Displa y Name is automaticall y taken from the RMX User Login Name .
Chapter 7-Operator Assistance & P articipant Move 7-18 Routing Name Routing Name i s the name w ith which ongoin g conferences, Meeting Room s, Entry Queues and SIP Factories register wi th various devices on the network such as gatekeepers and SIP server .
P olycom RMX 2000/ 4000 Administrator’ s Guide 7-19 Reserve Resources for Video Participants Enter the number of video participants for which the system must reserve resources.
Chapter 7-Operator Assistance & P articipant Move 7-20 4 Click the Participants tab. The New Conference - Participants dialog box opens. You must define or add the Operat or participant to the Operator conference. This participant must be defi ned as a dial-out participant.
P olycom RMX 2000/ 4000 Administrator’ s Guide 7-21 The Operator participant is displayed in the Participants list with an Operator partici pant icon , and the system automa tically dials out to the Operator participant. Saving an Operator Conference to a T emplate The Operator conference that is ong oing can be save d as a template.
Chapter 7-Operator Assistance & P articipant Move 7-22 Starting an Operator Co nference from a T emplate An ongoing Operator conference can be started fr om an Operator Template saved in the Conference Templates list.
P olycom RMX 2000/ 4000 Administrator’ s Guide 7-23 Monitoring Operator Conferences and Participants R equiring Assistance Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Op erator.
Chapter 7-Operator Assistance & P articipant Move 7-24 When requiring or requesting operat or assistance, the RMX management application di splays the following: • The participant’s connection Status changes, reflecting the help request. For more in formation, see Table 7-5.
P olycom RMX 2000/ 4000 Administrator’ s Guide 7-25 Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance.
Chapter 7-Operator Assistance & P articipant Move 7-26 If more than one RMX is monitored in the RMX Manager , the Audible Alarm must be enabled separately for each RMX installed in the site/ configuration. A different *.wav fi le can be selected for each MCU.
P olycom RMX 2000/ 4000 Administrator’ s Guide 7-27 • Move between encrypted and non-encrypted con ferences depends on the ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF flag setting, as described in Tab.
Chapter 7-Operator Assistance & P articipant Move 7-28 • Using drag and drop To move a participant fr om the ongo ing conference using the right-click menu options: 1 In the Conferences list, click the conference where there are participants waiting for Operator’s Assistance t o display the list of participants.
P olycom RMX 2000/ 4000 Administrator’ s Guide 7-29 — Back to Home Conference - if the particip ant was moved to another conference or to the Operator conference , this options moves the participant back to his/her sour ce conference.
Chapter 7-Operator Assistance & P articipant Move 7-30.
8-1 8 Conference T emplates Conference Templates enable administrators and operators to cre ate, save, schedule and activate identical conferences. A Conference Template : • Saves the conference Profile. • Saves all participant parameters includ ing their Personal Layout and Video Forcing settings.
Chapter 8-Conference T emplates 8-2 between the time the Conference Template was created and the time that it is activated (and becomes an ongoing conference) will be applied to the conference. • Only defined participants can be saved to the Conference Template .
P olycom RMX 2000/ 4000 Administrator’ s Guide 8-3 Using Conference T emplates The Conference Templates list is initially displayed as a cl osed tab in the RMX Web Client main window. The number of saved Conference Templates is indicated on the tab.
Chapter 8-Conference T emplates 8-4 T oolbar Buttons The Conference Te mplate toolbar includes the following buttons: The Conferences List toolbar includes the following button: T able 1 Conference T e mplates – T oolbar Buttons Button Description New Conference Te m p l a t e Creates a new Co nference T emplate.
P olycom RMX 2000/ 4000 Administrator’ s Guide 8-5 Creating a New Conference T emplate There are two methods to create a Conference Template : • From scratch - defining the conference parameters a.
Chapter 8-Conference T emplates 8-6 4 Modify th e fields of t he General tab. 5 Click the Participants tab. The New Template – Partic ipants dialog box opens. The fields of the New Templ ate – Participants dialog box ar e the same as those of the New Conference – Participant dialog box.
P olycom RMX 2000/ 4000 Administrator’ s Guide 8-7 The Ne w Participant – Gen eral tab opens. The New Template – Participant dialog box remains open in the background. For a full description of the General tab fields see the RMX 2000 Administrator’s Guide , " Adding a new participan t to the Address Book Directly” on page 5-4 .
Chapter 8-Conference T emplates 8-8 The New Participant – Advanced tab opens. For a full description of the Advanced tab fields see, " New Participant – Advanced Properties” on page 5-10 . 10 Modify th e fields of t he Advanced tab. 11 Click the Media Sources tab.
P olycom RMX 2000/ 4000 Administrator’ s Guide 8-9 The Media Sources tab opens. The Media Sources tab e nables you to set up and save Personal Layout and Video Forcing settings for each participant. This is especially important when setting up Telepr esence conferences.
Chapter 8-Conference T emplates 8-10 The New Participant – Information tab opens. For a full description of the Inform ation fields see the RMX 2000/4000 Getting Started Guide, " Information Tab” on page 3-2 4 . 14 Click the OK button. The participant you have defined is added to the Participants List .
P olycom RMX 2000/ 4000 Administrator’ s Guide 8-11 The Ne w Conference Templa te – Information tab opens. For a full description of the Information fields see the RMX 2000/4000 Getting Started Guide, " Information Tab” on page 3-24 . 16 Click th e OK button.
Chapter 8-Conference T emplates 8-12 Saving an Ongoing Conference as a T emplate Any conference that is ongoing can be saved as a template. To save an ongoing conf erence as a template: 1 In the Conferences List , select the conference you want to save as a Template.
P olycom RMX 2000/ 4000 Administrator’ s Guide 8-13 The conference is saved to a templa te whose name is taken from the ongoing conference Display Name (the Login name of the RMX Use r).
Chapter 8-Conference T emplates 8-14 Starting an Ongoing Conference From a Te m p l a t e An ongoing conference can be started from any Template saved in the Conference Templates list. To start an ongoing conf erence from a Template: 1 In the Conference Templates list, select the Template you want to start as an ongoing conference.
P olycom RMX 2000/ 4000 Administrator’ s Guide 8-15 Starting an Operator Confer ence from a T emplate An ongoing Operator conference ca n be started from an Oper ator Template saved in the Conference Templates list.
Chapter 8-Conference T emplates 8-16 Scheduling a R eservation From a Conference Te m p l a t e A Conference Template can be used to schedule a single or recurring Reservation . To schedule a Reservat ion from a Conference Template : 1 In the Conference Templates list, select the Conference Template you want to schedule as a Reservation.
P olycom RMX 2000/ 4000 Administrator’ s Guide 8-17 The Di splay Name of the Reservation is taken from the Conference Template Display Name . For a full description of the Reservation Properties fields see Table 6-3, “ New Reservation – Schedule Tab,” on page 6-14 .
Chapter 8-Conference T emplates 8-18 The series number ( _0000n ) of each reservation is appended to its Display Name . Example: Conference Template name: Sales Display Name for single scheduled occur.
9-1 9 Conference and P articipant Monitoring You can monitor ongoing conference s and perform various operations while conferences are running. Three levels of monitoring are available with the RMX: • General Monitoring - You can monitor the general status of all ongoing conferences and their participants in the main window.
Chapter 9-Conference and P articipant Monitoring 9-2 General Monitoring Users can monitor a conference or k eep track of its participants and progress. For more information, see RMX 2000/4000 Getting Started Guide , " Monitoring Ongoing Conferences” on page 3-40 .
P olycom RMX 2000/ 4000 Administrator’ s Guide 9-3 Conference Level Monitoring In addition to the general conference information that appears in the Conference list pane, you can view the deta ils of the conference’s current status and setup parameters, using the Conference Properties dialog box.
Chapter 9-Conference and P articipant Monitoring 9-4 The following information appears in the General tab: T able 9-1 Conference Properties - General Field Description Display Name The Display Name is the conference name in native language and Unic ode character sets to be displayed in the RMX Web Client.
P olycom RMX 2000/ 4000 Administrator’ s Guide 9-5 High Definition Video Switching When selected, the conferen ce is of ultra-high quality video resoluti on , i n a sp eci a l conf er en ci n g mo de which implies that all participants must connect at the same line rate and use HD video.
Chapter 9-Conference and P articipant Monitoring 9-6 2 Click the Advanced tab. The Conference Properties - Advanced dialog box opens. Max Number of Participants Indicates the tot al number of participants that can be connected to the conference.
P olycom RMX 2000/ 4000 Administrator’ s Guide 9-7 3 The following informati on appears in the Advanced tab: 4 Click th e Video Qualit y tab. The Confere nce Properti es - Video Quality dialog box opens. T able 9-2 Conference Properties - Advanced Parameters Field/Option Description Encryption Indicate s whether the co nference is enc rypted.
Chapter 9-Conference and P articipant Monitoring 9-8 The following information appears: T able 9-3 Conference Properties - Video Quality Parameters Field/Option Des cription People V ideo Definition Video Quality Indicates the resolution and frame rate that determi ne the video quality set for the conference.
P olycom RMX 2000/ 4000 Administrator’ s Guide 9-9 5 Click th e Vide o Settings tab to list the video parameters. Viewing Permission s Chairperson Administrator Operato r Ta b Video Setting s .
Chapter 9-Conference and P articipant Monitoring 9-10 6 Click the Skins tab to view the skin selected for the conference. You cannot select another skin during an ongoing conference. 7 Click the IVR tab to view t he IVR settings. 8 Click the Information tab to view general information defined for the conference.
P olycom RMX 2000/ 4000 Administrator’ s Guide 9-11 Monitoring Operator Conferences and Participants R equiring Assistance Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Op erator.
Chapter 9-Conference and P articipant Monitoring 9-12 When requiring or requesting operat or assistance, the RMX management application di splays the following: • The participant’s connection Status changes, reflecting the help request. For details, see Table 9-5.
P olycom RMX 2000/ 4000 Administrator’ s Guide 9-13 Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance.
Chapter 9-Conference and P articipant Monitoring 9-14 P articipant Level Monitoring In addition to conference information, you can view detailed information regarding the status and p arameters of each listed participant, using the Participant Properties dialog box.
P olycom RMX 2000/ 4000 Administrator’ s Guide 9-15 The Media Sources dialog box enables you to mute parti cipant’s audio, suspend participant’s vid eo transmission and select a personal Video Layout for the part icipant.
Chapter 9-Conference and P articipant Monitoring 9-16 Video Layout Indicates the vi deo layout currently viewed by the partic ipant. Whe n Personal Layout is selected in the Layout T ype you can force participant s to the video windows in a layout t hat is specif ic to the p articipant .
P olycom RMX 2000/ 4000 Administrator’ s Guide 9-17 2 Click th e Connection Status tab to view the connection status, and if disconnected the cause of the disconnection. T able 9-7 Participant Properties - Connection S tatus Para meters Field Description Participant S tatus S tatus Indicates the connection status of the participant.
Chapter 9-Conference and P articipant Monitoring 9-18 3 Click the H.245 (H.323) or SDP (SIP) tab during or after the participant’s connection process to vi ew information that can help in resolving connection issues. Call Disconnection Cause Displays the cause for the defined participant’s disconnection from the conference.
P olycom RMX 2000/ 4000 Administrator’ s Guide 9-19 4 Click on the Channel Status tab to view the status of the various channels. T able 9-8 Participant Properties - H.245/SDP Parameters Field Description Remote Capabilities Lists the particip ant’s capabilities as declared by the endpoint.
Chapter 9-Conference and P articipant Monitoring 9-20 T able 9-9 Participant Properties - Channel S tatus Parameters Field Description Channels Used When checked, indicates the channel type used by the participant to con nect to the conference : Incoming channels are endpoint to MCU, Outgoing channels are from MC U to endpoint.
P olycom RMX 2000/ 4000 Administrator’ s Guide 9-21 Channels Used (cont.) • Number of Pac ket s – The number of received or transmitted packets since the channel has opened.
Chapter 9-Conference and P articipant Monitoring 9-22 5 Click the Channel Status Advanced tab to v iew additiona l information for selected audio and video channels. Tx - LPR Activation When checked, indicates LPR activation in the outgoing channe l. Rx - LPR Activation When checked, indicates LPR activation in the incoming channel.
P olycom RMX 2000/ 4000 Administrator’ s Guide 9-23 6 Click th e Gatekeeper Stat us tab to view its parameters. Viewing Permissions Chairperson Administrator Operator Ta b Channel Sta t us Advanced T able 9-10 Participant Properties - Channel S tatus Advanced Parameters Field Description Channel Info Select a channel to view its information.
Chapter 9-Conference and P articipant Monitoring 9-24 Viewing Permissions Chairperson Administ rator Operator Ta b Gatekeeper Stat us Ta b l e 9 - 11 Participant Properties - Gatekeeper St atus Parameters Field Description Requested Bandwidth The bandwidth requested by the MCU from the gatekeeper .
P olycom RMX 2000/ 4000 Administrator’ s Guide 9-25 Monitoring ISDN/P STN P articipants Using the Participant Properties dialog box, you can monitor and verify the properties of an ISDN/PSTN particip ant.
Chapter 9-Conference and P articipant Monitoring 9-26 To view the participant’ s prop erties during a conference: 1 In the Participant s list, right click the desired participa nt and select Participant Properties . The Participant Properties - Media Sources dialog box i s displayed.
P olycom RMX 2000/ 4000 Administrator’ s Guide 9-27 Mute/Suspend (cont.) The entity that initiated audio mute or video suspend is also indicated. • MCU – Audio or Video channel has been muted/suspended by the MCU. • User – Channels ha ve been muted/suspend ed by the RMX user .
Chapter 9-Conference and P articipant Monitoring 9-28 2 Click the H.221 tab to view additional information that can help to resolve connection issues. T able 9-14 Participant Properties - H.221 Parameters Field Descrip tion Remote Capabilities Lists the particip ant’s capabilities as declared by the endpoint.
P olycom RMX 2000/ 4000 Administrator’ s Guide 9-29 3 Click th e Connection Status tab to view general information regarding the participant connecti on and disconnection causes of the participant to the conference.
Chapter 9-Conference and P articipant Monitoring 9-30 T able 9-15 ISDN/PSTN Partici pant Properties - Connecti on Status Field Descrip tion S tatus Indicates the connection status of the p articipant to the conference. If there is a problem, the appropriate status appears, for example, Disconnected.
P olycom RMX 2000/ 4000 Administrator’ s Guide 9-31 4 Click th e Channel Status t ab to view t he status of a participan t’s channels. T able 9-16 ISDN/PSTN Participant Properties - Channel St atus Field Description Connected Me dia Indicates if the participan t is connected with Audio, Video and Content media channels.
Chapter 9-Conference and P articipant Monitoring 9-32 The Conne cted Media and Channels Used fields of an Audio Only participant are displayed as follows: Channels Used (continued) • Participant Phone Number – In a dial-in connection, indicates the participant’s CLI (Calling Line Identification) as identified by the MCU.
10-1 10 R ecording Conferences The RMX enables audio and video recording of conferences using Polycom RSS 2000 recording system. The recording system can be installed at the same site as the c onferencing MCU or at a remote site. Several MCU’s can share the s ame recording system.
Chapter 10-Recording Conferences 10-2 To define a Recording Link: 1 In the RMX Management pane, click Recording Links () . 2 In the Recording Links list, click the New Recording Link ( ) button. The New Recording Link dialog box is displayed. 3 Define the following parameters: 4 Click OK .
P olycom RMX 2000/ 4000 Administrator’ s Guide 10-3 Enabling the Recording Featur es in a Conference IVR Service In order to record a conferenc e, a Conference IVR Service in which the recording messages and DTMF codes are activated must be assigned to the conference.
Chapter 10-Recording Conferences 10-4 5 Select the Recording Failed message, and then se lect the appropriate message file (by default , Recording_Failed.w av) from the file list to the right of the field. 6 To modify the d efault DTMF codes, click the DTMF C odes tab.
P olycom RMX 2000/ 4000 Administrator’ s Guide 10-5 3 In the Profile Properties dialog box, click the Recording tab. 4 Select the Enable Record ing check box. 5 Define the following parameter s: 6 Click OK . Recording has been e nabled for the Conference Profile.
Chapter 10-Recording Conferences 10-6 Recording Link Encrypti on Guidelines: • The Recording Link connection type must be H. 323. • The Recording Link uses the AES encryption format. • The RSS 2000/4000 recorder must be set to support encryption.
P olycom RMX 2000/ 4000 Administrator’ s Guide 10-7 When the flag is set to NO (default ), the Recording Link inherits the encryption settings of the conference.
Chapter 10-Recording Conferences 10-8 Managing the R ecording Process When a conference is s tarted and recording is enabl ed in its Profile, the system will automatically start the recording if the Start Recording parameter is set to immediately . If it is set to Upon Request , the system waits for the chairperson or RMX user’s request.
P olycom RMX 2000/ 4000 Administrator’ s Guide 10-9 T able 10-1 Recording Participant Right-click Options Name Description Sta rt St art s recording. When re cording has started, this option toggles with the Pause option. Pause Pauses the recording of the conference without disconnecting.
Chapter 10-Recording Conferences 10-10 To manage the recording process using the Conferenc e toolbar: >> In the Conferences pane, click one of the following buttons in the Conference toolbar.
P olycom RMX 2000/ 4000 Administrator’ s Guide 10-11 Conference R ecording with Codian IP VCR Conference recording is available with Codian VCR 2210, VCR 2220 and VCR 2240.
Chapter 10-Recording Conferences 10-12.
11-1 11 Users, Connections and Notes RMX Web Clients Users are defined in the User’s table and can connect to the MCU to perform various operations. The RMX supports four user authorization levels: .
Chapter 11-Users, Connections and Notes 11-2 The RMX is shipped with a default Ad mi nistrator user called P OLYCOM, whose password is POLYCOM. However, once you have defined other authorized Administrator users, it is recommend ed to remove the default user.
P olycom RMX 2000/ 4000 Administrator’ s Guide 11-3 Adding a New User Administrators can add new users to the system. T o add a new user to the system: 1 In the RMX Management pane, click the Users ( ) button. 2 The Us ers pane appears. 3 Click th e New User ( ) button or right-click anywhere in the pane and then click New User .
Chapter 11-Users, Connections and Notes 11-4 Deleting a User 1 In the RMX Management pane, click the Users ( ) button. 2 Select the user and click the Delete ( ) button or right-click the user and then click Delete User . The system displays a confirmation mess age.
P olycom RMX 2000/ 4000 Administrator’ s Guide 11-5 Changing a User ’s Password Users with Administrator authorizat ion can change their own password and other users’ passwords. Users with Operator authorization can change their own password. T o change a user’ s password: 1 In the RMX Management pane, click the Users () o p t i o n .
Chapter 11-Users, Connections and Notes 11-6 Disabling a User An administrator ca n disable an enabled user. An indicati on appears in the Users List when the User is disa bled. The Administrat or can enable a disabled User. To disable a user: 1 In the RMX Management pane, click the Users ( ) button.
P olycom RMX 2000/ 4000 Administrator’ s Guide 11-7 Enabling a User The Administrator can enable a User that was disabled automatically by the system (in the Enhanced Secu rity Mode) or ma nually by the administrator. To enable a user: 1 In the RMX Management pane, click the Users ( ) button.
Chapter 11-Users, Connections and Notes 11-8 The Rename User dialog box is displayed. 3 Enter the user’s new name in the New User Name field and click OK .
P olycom RMX 2000/ 4000 Administrator’ s Guide 11-9 Connections The RMX enables you to list all connect ions that are currently logged into the MCU, e.g. users, servers or API users. The MCU issues an ID number for each login. The ID number s are reset whenever the MCU is reset.
Chapter 11-Users, Connections and Notes 11-10 User and Connection Management in Enhanced Security Mode Additional security measur es can be implemented in the RMX system by setting the appropriate system flags. These measure s control the system users, the user connections to the RMX and the user login process.
P olycom RMX 2000/ 4000 Administrator’ s Guide 11-11 Managing the RMX Users When the RMX is configured to Enhanced Security Mode ( the JITC_MODE System F lag is set to YES) , the following use r management rules are automatically enforced: User T ypes • Auditor and chairperson user types are not supported.
Chapter 11-Users, Connections and Notes 11-12 • The user is marked as disabled but is not deleted from the system administrator/oper ator database. • The user remains disabled until re-enabled by an administrator. • If a disabled user attempts to Login , an error message, Account is disabled , is dis played.
P olycom RMX 2000/ 4000 Administrator’ s Guide 11-13 • Passwords cannot contain the User ID ( User Name ) in any form. Example: A user with a User ID , ben, is not permitted to use “123 BeN 321” as a password because BeN is similar to the User ID .
Chapter 11-Users, Connections and Notes 11-14 Defining Password Aging The duration of password validity is determined by the value of the PASSWORD_EXPIRATION_DAYS System Flag . • Passwords can be set to be vali d for durations of between 0 and 90 days.
P olycom RMX 2000/ 4000 Administrator’ s Guide 11-15 An administrator can assign a new password to a user at any time. Forcing Password Change When the system is in Enhanced Security Mode the user i.
Chapter 11-Users, Connections and Notes 11-16 If the user tries to login while the account is locked, an error message, Account is disabled , is displayed.
P olycom RMX 2000/ 4000 Administrator’ s Guide 11-17 Failed Login attempts are written to the system Log F iles and are recorded as Audit Ev ents . The Audit files can be retrieved by the Administrator User.
Chapter 11-Users, Connections and Notes 11-18 Session Timeout If there is no input from the user or if the connection is idle for longer than the number of minutes specified by the setting of the SESSION_TIMOUT_IN_MINUTES System Flag , the connection to the RMX is terminated.
P olycom RMX 2000/ 4000 Administrator’ s Guide 11-19 Notes Notes are the electronic equivalent of paper sticky notes. You can use notes to write down questions, important phone numbers, names o f contact persons, ideas, reminders, and anyt hing you would write on note paper.
Chapter 11-Users, Connections and Notes 11-20 — Modified Fr om – The Client Application and Wor kstati on from which the note was created or modified. To open or edit a note: Double-click the entry to edit, or right-click the entr y and select Note Properties .
12-1 12 Network Services To enable the RMX to function within IP and ISDN/PSTN network environments, network parameters must be defined for both the IP Network Services and ISDN/PSTN Network Services.
Chapter 12-Network Services 12-2 IP Network Services Two IP Services are defined f or the RMX: • Management Network • Default IP Service (Conferencing Service) Dial in, dial out connections and RM.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-3 Default IP Service (Conferencing Service) The Default IP Service (Conferencing Service) is used to configure and manage communications between th e RMX and conferencing devices such as endpoints, gatekee pers, SIP servers, etc.
Chapter 12-Network Services 12-4 The Management Network Properties - IP dialog box opens . 3 Modify the follow ing fields: Ta b l e 1 Default Management Network Servi c e – IP Field Description Network Service Name Displays the name of the Management Network.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-5 IP V ersion IPv4 Select this option for IPv4 addressing only . IPv6 Select this option for IPv6 addressing only .
Chapter 12-Network Services 12-6 Control Unit IP Address IPv4 The IPv4 address of the RMX Control Unit. This IP address is used by the RMX Web Client to connect t o the RMX. IPv6 The IPv6 address of the RMX Control Unit. This IP address is used by the RMX Web Client to connect t o the RMX.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-7 Shelf Management IP Address IPv4 The IPv4 address of the RMX Shelf Management Server . Th is IP address is used by the RMX Web Client for Hardware Monitoring purpos es. IPv6 The IPv6 address of the RMX Shelf Management Server .
Chapter 12-Network Services 12-8 4 Click the Routers tab. 5 Modify the followi ng fields: Ta b l e 2 Default Management Netw ork Service – Routers Field Description Default Router IP Address IPv4 Enter the IP address of th e default router .
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-9 St atic Routes IPv4 Only T able The system uses Static Routes to search other networks for endpoint addresses that are no t fo und on the local LAN. Up to five routers can be defined in addition to the Default Router .
Chapter 12-Network Services 12-10 6 Click the DNS tab. 7 Modify the followi ng fields: T able 3 Default Manageme nt Ne twork Service – DNS Field Description MCU Host Name Ente r the name of the MCU on the network. Default name is RMX DNS Select: • Off – if DNS servers are not u sed in the network.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-11 8 RMX 2000 only: Click the LAN P orts tab. RMX 4000: If you want to modify the LAN Port Speed Settings on an RMX 4000 , see " Ethernet Setti.
Chapter 12-Network Services 12-12 9 View or modify the follow ing fields: 10 Click OK. 11 If you have modified the Management Network Properties , reset the MCU. T able 12-1 Management Networ k Properties – LA N Ports Parameters Field Description Port Speed The RMX has 3 LAN ports.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-13 Modifying the Default IP Network Service The Default IP Service parameters need to be modified if you want to change the: • Network type that t.
Chapter 12-Network Services 12-14 The Default IP Service - Net working IP dialog box opens. 3 Modify the following fields: RMX 4000 Only T able 13 Default IP Network Service – IP Field Descrip tion Network Service Name The name Default IP Service is assigned to the IP Network Service by the Fast Configuration Wizard.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-15 IP Network T ype Displays th e network typ e selected during the First Entry configuration. The Defau lt IP Network icon indicates the selected environment. Y ou can select: • H.323: For an H.323-only Ne twork Service.
Chapter 12-Network Services 12-16 4 Click the Routers tab. With the exception of IP Network Type , the field definitions of the Routers tab are the same as for the Default Management Network. For more information see " Click the Routers tab.” on page 12-8 .
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-17 5 Click th e Gatekeeper tab. 6 Modify the following fields: T able 14 De fault IP Service – C onferencing – Ga tekeeper Parameters Field Description Gatekeeper Select Spec ify to enable configuration of the gatekeeper IP address.
Chapter 12-Network Services 12-18 Primary Gatekeepe r IP Address or Name Enter eithe r th e gatekeeper’s host name as registered in the D NS or IP address. Note: When in IPv4&IPv6 or in IPv6 mode, it is easier to use Names instead of IP Addresses .
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-19 Refresh Registration every __ seconds The frequency with which the system informs the gatekeeper that it is active by re-sending the IP address and aliases of the IP cards to the gatekeeper .
Chapter 12-Network Services 12-20 7 Click the Ports tab. Settings in the Ports tab allow specific ports in the firewall to be allocated to multimedia conference calls. The port range recommended by IA NA (Internet Assigned Numbers Authority) is 49152 to 65535.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-21 T able 15 Default IP Service – Conferen cing – Ports Parameters Field Description Fixed Ports Leave this check box clear if you are defining a Network Service for local calls that do n ot require configuring the firewall to accept calls from external entities.
Chapter 12-Network Services 12-22 9 If required, click the QoS tab. Quality of Service (QoS) is important when transmitting high bandwidth audio and video information.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-23 10 View or modify the following fields: T able 12-1 Default IP Service – C onferencing – Qo S Parameters Field Description Enable Select to enable config uration of the QoS settings. When un-checked, the system uses the default QoS settings.
Chapter 12-Network Services 12-24 TOS Select the type of Service (TOS) that defines optimization tagging for routing the conferences audio and video packets.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-25 11 Click th e SIP Servers tab. 12 Modify the following field s: T able 13 Default IP Network Service – SIP Servers Field Description SIP Server Select: • Spe ci f y – to manually configure SIP servers.
Chapter 12-Network Services 12-26 Register : On going Conferences/ Meeting Rooms/ Entry Queues & SIP Factories Select the conferencing el ements to register with the SIP serv er. Registering all the confere nces and Meeting Rooms with the SIP proxy loads the proxy as the registrati on is constantly refreshed.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-27 Server Domain Name Enter the name of the domain that you are using for conferences, for example: user_name@domain name The domain name is used for identifying th e SIP server in the appropri ate domain according to the host part in the dialed string.
Chapter 12-Network Services 12-28 13 Click the Security tab. 14 Modify the following fields: If the Authentication User Name and Authentication Passwo rd fields are left empty, the SIP Digest authentication request is rejected . For registration without authentication, the RMX must be registered as a trusted entity on the SIP server.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-29 Ethernet Settings (RMX 4000 Only) The RMX 4000 is set to automatically identify the speed and transmit/ receive mode of each LAN port used by the system. However, these settings may be manually modified i f the specific switch requires it.
Chapter 12-Network Services 12-30 2 Modify the followi ng field: 3 Click the OK button. T able 12-1 Ethernet Settings Parameters Field Description Speed The RMX has 3 LAN ports on the RTM-IP (Management, Signaling and Shelf Manag ement), and additional LAN ports on each media card (RTM LAN) and RT M ISDN cards.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-31 IP Network Monitoring The Signaling Monitor is the RMX entity used for monitoring the status of external network entities such as the gatekeeper, DNS, SIP proxy and Outbound proxy and their interaction with the MCU.
Chapter 12-Network Services 12-32 IPv4 IP Address Default Router IP Address The IP address of the default router . The default router is used whenever the defined static routers are not able to route packets to their destinati on. The default router is also used when host access is restricted to one d efault router .
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-33 3 Click th e H.323 tab. The H. 323 tab displays the following fields: T able 12-3 IP Network Services Properties – H.
Chapter 12-Network Services 12-34 4 Click the SIP Servers tab. The SIP Servers tab displ ays the following f ields: Registrati on Interval T he interval in seconds between the Signali ng Host’s registration messages to the gatekeeper . This value is taken from either the IP Network Service or from the gatekeeper during registration.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-35 T able 12-4 IP Network Services Properties – SIP Servers Field Description Role Active -The default SIP Server is used for SIP traffic. Backup -The SIP Server is used for SIP traffic if the preferred proxy fails.
Chapter 12-Network Services 12-36 Using IPv6 Networking Addresses for RMX Internal and External Entities IPv6 addresses can be assigned to both RMX ( Internal ) and External Entity addresses.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-37 Participant dialog box remain s open so that the participant’s addres s can be entered in the correct format.
Chapter 12-Network Services 12-38 Network Security Network Separation RMX 4000 On the RMX 4000 Media, Signalin g and Management networks are physically separated to pr ovide enhanced security.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-39 RMX 2000 Network Separation is enabled/disabled according to the setting s of the SEPARATE_MANAGEMENT_NETWORK and J ITC_MODE System Flags .
Chapter 12-Network Services 12-40 2 For both the JITC_MODE and SEPARATE_MANAGEMENT_NETWORK System Flags: a Locate and double-click on the System Flag entry. The Update Flag Name dialog box opens. b In the New Valu e field, enter YES . c Click th e OK button to close the Update Flag N ame dialog box.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-41 13 On the workstation that was connected to the RMX in Step 11, start the RMX Web Client application: a In the browser’s address line, enter th.
Chapter 12-Network Services 12-42 The RMX Web Client – Welcome screen is displayed. Strong Passwords are enforced when the system is in JITC_MODE . If you do not have a Strong Password you will be prompt ed to change your passwo rd. 15 In the RMX Web Client – Welcome screen, enter the Username , and Strong Password.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-43 ISDN/PSTN Network Services To enable ISDN and PSTN participants to connect to the MCU, an ISDN/ PSTN Network Service must be defi ned. A maximum of two ISDN/PSTN Network Services, of the same Span Type (E1 or T1) can be defined for the RMX.
Chapter 12-Network Services 12-44 • Change of video mode (capabilitie s) from remote side during call • Audio algorithms G.729 and G.723.1 •F E C C • H.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-45 To Add an ISDN/PSTN Network Service: 1 In the RMX Management pane , click ISDN /PSTN Network Services () .
Chapter 12-Network Services 12-46 3 Define the following parameters: 4 Click Next . T able 12-5 ISDN Service Settings Field Description Network Service Name S p ecify the service provider ’s (carrier) name or any other name you choose, using up to 20 characters.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-47 The PRI Settings dialog box is displayed: 5 Define the following parameter s: T able 12-6 PRI Settings Field Description Default Num T ype Select the Default Num T ype from the list. The Num T ype defines how the system handles the dialing digits.
Chapter 12-Network Services 12-48 Num Plan Select the type of signaling (Number Plan) from the list according to information given by the service provider . Default: ISDN Note: For E1 spans, this p arameter is set by the system. Net Specific Select the appropri ate se rvice program if one is used by your service provider (carrier).
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-49 6 Click Next . The Span Definition dialog box is displayed: T able 12-7 Span De finition Field Description Framing Select the Framing format used by the carri er for the network interface from the list.
Chapter 12-Network Services 12-50 7 Click Next . The Phones dialog is di splayed. 8 To define dial-in number ranges click the Add button. 9 The Add Phone Number dialog box opens. Line Coding Select the PRI line coding method from the list. • For T1 spans, default is B8ZS.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-51 10 Define the following parameter s: 11 Click OK . The new range is added to th e Dial-in Phone Numbers table. 12 Optional . Repeat step s 8 to 10 to define additi onal dial-in ranges. 13 Enter the MCU CLI (Calling Line Identificatio n).
Chapter 12-Network Services 12-52 16 Attach spans to existing Network Services, by marking the appropriate check boxes in the Attached field. Each ISDN/PSTN card can suppo rt 7 E1 or 9 T1 PRI lines. 17 Click Next . The Video/Voice Ports dialog box opens.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-53 Video ports can be converted to voice ports to enable maxim ized usage of the system’s resources. The conversion ratio is 1:5, up to a maximum of 400 (80 x 5) voice ports. The voice ports are used to connect VoIP and PSTN participa nts.
Chapter 12-Network Services 12-54 The following ISDN Properties can be modified: — PRI Settings • Net Specif ic • Dial-out Prefix — Span Definition • Framing • Side • Line Coding • Swi.
P olycom RMX 2000/ 4000 Administrator’ s Guide 12-55 4 Modify the following fields: T able 13 Default Manageme nt Network Service – LAN Ports Field Description Port Speed The RMX has 3 LAN ports. The admin istrator can set the speed and transmit/receive mode manually for LAN 2 Port only .
Chapter 12-Network Services 12-56.
13-1 13 IVR Services Interactive Voice Response (IVR) is an application that allows participants to communicate with the conferencing system via th eir endpoint’s input device (such as a remote control). Th e IVR Service includes a set of voice prompts and a video slide used to automate the participants connection to a conference or Entry Queue.
Chapter 13-IVR Services 13-2 IVR Services List You can view the currently defined Conference IVR and En try Queue IVR Services in the IVR Services list pane. To view the IVR Services list: 1 In the RMX Management pane, expand the Rarely Used list. 2 Click the IVR Services () e n t r y .
P o lycom RMX 2000/4000 Administrator’s Guide 13-3 IVR Services T oolbar The IVR Services too lbar provides quick access to the IVR Service definitions as follows: T able 13-1 IVR T oolbar butto ns Button Button Name Descriptions New Conference IVR Service T o create a new Confe rence IVR Service.
Chapter 13-IVR Services 13-4 Adding Languages You can define different sets of au dio prompts in different languages, allowing the participants to hear the messages in their preferred language.
P o lycom RMX 2000/4000 Administrator’s Guide 13-5 4 Click the Add Language button. The Ne w Language dialog box opens. 5 In the New Languag e box, enter the name of the new language. The language name can be typed in Unic ode and cannot start with a digit.
Chapter 13-IVR Services 13-6 Audio files are uploaded to the MCU one-by-one. 3 In the IVR Message Language list, select the language for which the audio file will be uploaded to the MCU. 4 In the IVR Message Cate gory list, select the category for which the audio file is uploaded.
P o lycom RMX 2000/4000 Administrator’s Guide 13-7 6 Click Uplo ad File to uplo ad the appropriate audi o file to the MCU. The Install File dialog box opens. 7 Enter the file name or click the Browse button to select the audio file to upload. The Se lect Source File dialog box opens.
Chapter 13-IVR Services 13-8 9 Optional. You can play a .wav file by selecting the Play button ( ). 10 Click Yes to upload the file to the MCU. The system returns to the Add Message File dialog box. 11 Repeat step 6 to 10 for each additional audio file to be uploaded to the MCU.
P o lycom RMX 2000/4000 Administrator’s Guide 13-9 Defining a New Conference IVR Service The RMX is shipped wit h two default Conference IVR Service s and all its audio messages and video slide. You can define new Conference IVR Services or modify the default Confer ence IVR Ser vice.
Chapter 13-IVR Services 13-10 2 Define the following parameters: T able 13-3 Conference IVR Service Prope rties - Gl obal Paramete rs Field/Option Des cription Conferen ce IVR Service Name Enter the name of the Conference IVR Service. The maximum field length is 20 characters and may be typed in Unicode.
P o lycom RMX 2000/4000 Administrator’s Guide 13-11 3 Click th e Welcome tab. The Ne w Conference IVR Service - Welcome dialog box opens. 4 Select the Enable Welcome Messages check box to define the sy stem behavior when the participant en ters the Conference IVR queue.
Chapter 13-IVR Services 13-12 6 To upload an audio file for an IVR message, click Add Message File . The Install File dialog box opens. a Click the Browse button to select the audio file (*.wav) to upload. The Se lect Source File dialog box opens. b Select the appropriate *.
P o lycom RMX 2000/4000 Administrator’s Guide 13-13 7 Click th e Conference Chairperson tab. The Ne w Conference IVR Service - Conference Chairperson dialog box opens. 8 Select the Enable Chairperson Messages check box to enable the chairperson functionality.
Chapter 13-IVR Services 13-14 10 Click the Conference Password tab. The New Conference IVR Service - Co nference P assword dialog box opens. 11 Select the Enable Password Messages check box to request the conference password before moving the participant from the conference IVR queue to the conference.
P o lycom RMX 2000/4000 Administrator’s Guide 13-15 Select the required system behavior as follows: — Request password - The system requests the participant to enter the conference password. — None - The participant is m oved to the conference without an y password request.
Chapter 13-IVR Services 13-16 14 Click the General tab. The New Conference IVR Service - General dialog box opens. The General dialo g box lists messages that are played during the conference. T hese messages are played when participants or th e conference chairperson perform vari ous operations or when a change occurs.
P o lycom RMX 2000/4000 Administrator’s Guide 13-17 Requires Chairperson The message is played when the conference is on hold and the chairperson joins the conference. For this message to be played the Conferen ce Requires Chairperson option must be selected in the Conference Profile - IVR dialog box.
Chapter 13-IVR Services 13-18 Confirm Password Change Requests the participant to re-enter the new password. Change Password Failure A message played when the participant enters an invalid password, for example when a password is already in use. Password Changed Successfully A message is played when the password was successfully change d.
P o lycom RMX 2000/4000 Administrator’s Guide 13-19 18 Click th e Roll Call ta b. The Ne w Conference IVR Service - Roll Call dialog box opens. The Roll Call fe ature of the Conf erence IVR Service is used to record the partic ipants’ name s for playbac k when the participants join and leave a conference.
Chapter 13-IVR Services 13-20 19 To enable the Roll Call feature, select the Enable Roll Call check box. 20 To assign the audio file to the message type, in the Message File column, click the appropriate table entry. An arrow appears in the Message File column.
P o lycom RMX 2000/4000 Administrator’s Guide 13-21 Roll Call Joined A voice message stating that the particip ant has jo ined the conference. Note: When the system flag IVR_ROLL_CALL_USE_ TONES_INSTEAD_OF_ VOICE is set to YES , the system does not playback the Roll Call names when participants enter the conference.
Chapter 13-IVR Services 13-22 22 Click the Video Services tab. The New Conference IVR Service - Video Services dialog box opens. 23 Define the following parameters: T able 13-8 New Conference IVR Serv.
P o lycom RMX 2000/4000 Administrator’s Guide 13-23 24 Click t he DTMF Codes tab. Video Welcome Slide Select the video slide file to be displaye d when participant s connect to the conference.
Chapter 13-IVR Services 13-24 The New Conference IVR Service - DTMF Codes dialog box opens. This dialog box lists the de fault DT MF codes for the various functions that can be performed during the conf erence by all participants or by the chairperson.
P o lycom RMX 2000/4000 Administrator’s Guide 13-25 25 To modify the DTMF code or permission: a In the DTMF Code column, in the appropriate entry enter the new code. b In the Permission column, select from the list who can use this feature (all or just the chairperson).
Chapter 13-IVR Services 13-26 26 Click the Operator Assistance tab. The Operator Assistance dialog box opens. 27 Select Enable Operator Assistance to enable operator assistance when the participant requires or re quests help during the connection process to the conference or during the conference.
P o lycom RMX 2000/4000 Administrator’s Guide 13-27 Entry Queues IVR Service An Entry Queue (EQ) is a routing lobby for conferences. Participants are routed to the appropriate conference according to the conference ID they enter.
Chapter 13-IVR Services 13-28 T able 13-10 Entry Queue IVR Service Properties - Global Parameters Option Description Entry Queue Service Name (Mandatory) Enter the name of the Entry Queue Service. The name can be typed in Unicode. Maximum field length is 80 ASCII characters.
P o lycom RMX 2000/4000 Administrator’s Guide 13-29 4 Click th e Welcome tab. The Ne w Entry Queue IVR Service - Welcome dialog box opens. 5 Define the appropriate parameters . T his dialog box contains options that are identical to those in the Conference IVR Service - Welcome Messa ge dialog box.
Chapter 13-IVR Services 13-30 7 Select the voice messages: 8 Assign an au dio file to each messag e type, as follows: — In the Message File column, click the table entry, and then se lect the appropriate au dio message. 9 Click the Video Services tab.
P o lycom RMX 2000/4000 Administrator’s Guide 13-31 The Install File dialog box opens. The uplo ading process is similar to the uploading of audio files, see step 6 on page 13-11 . 12 Click th e Operator Assistance tab. The Oper ator Assistance dialog box opens.
Chapter 13-IVR Services 13-32 Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service The first Conference IVR Service and Entry Queue IVR Service are automatically selecte d by default. The IVR Services (Conference and Entry Queue) shipped with the system ar e also set as default.
P o lycom RMX 2000/4000 Administrator’s Guide 13-33 Alternatively, in the Conference IVR Services list, right-click the Entry Queue IVR Service and then select Set Default Entry Queue IVR Service . The default Entry Queue IVR Service a ppears in bold, indicating tha t it is the current default service.
Chapter 13-IVR Services 13-34 R eplacing the Music File The RMX is shipped with a default music file that is played when participants are placed on hol d. For example, while wai ting for the chairperson to connect to the conference (if the conference requires a chairperson).
P o lycom RMX 2000/4000 Administrator’s Guide 13-35 4 Select the appropriate audio *. wav file and then click the Open button. The selected fi le name appears in the Install Music File dialog box. 5 Optional. You can pl ay the selected file by clicking the Play () button.
Chapter 13-IVR Services 13-36 Creating Audio Prompts and Video Slides The RMX is shipped with default voice messages (in WAV format) and video slides that are used for the default IVR services. You can create your own video slides and record the voice messages for different languages or customize them to your needs.
P o lycom RMX 2000/4000 Administrator’s Guide 13-37 3 Click th e Convert Now button. The Sound Selection dialog box opens. 4 In the Format field, select PCM . 5 In the Attributes list, select 16.000 kHz, 16Bit, Mono. 6 To save this format, click the Save As button.
Chapter 13-IVR Services 13-38 7 Select the location where the format will reside, e nter a name and then click OK . The system returns to the Sound Selection dialog box. 8 Click OK . The system returns to the Properties for Sound dialog box. 9 Click OK .
P o lycom RMX 2000/4000 Administrator’s Guide 13-39 The Save As dialog box opens. 7 Verify that the Format reads: PCM 16.000 kHz, 16Bit, Mono . If the format is correct, continue with ste p 10. If the format is incorrect, click the Change button. The Sound Selection dialog box appears.
Chapter 13-IVR Services 13-40 13 To record additional messages, repeat steps 1 to 10. Creating a W elcome Video Slide The video slide is a still picture th at can be created in any graphic application . To create a welcome video slide: 1 Using any graphic applic ation, save your image in either *.
P o lycom RMX 2000/4000 Administrator’s Guide 13-41 Default IVR Prompts and Messages The system is shipped with the following audio prompts and messages: T able 13-12 Default IVR Messages Message T ype Message T ext File Name General Welcome Message “Welcome to unified conferencing.
Chapter 13-IVR Services 13-42 Mute All On “All conference participants are now muted.” Mute_All_On.wav Mute All Off “All conference participants are now unmuted.” Mute_All_Off.wav End Time Alert “The conference is about to end.” End_Time_Alert.
P o lycom RMX 2000/4000 Administrator’s Guide 13-43 Chairperson Help Menu “The available touch-tone keypad actions are as follows: • T o exit this menu press any key . • T o request private assistance, press star , zero. • T o request operator ’s assistance for the conference, press zero, zero.
Chapter 13-IVR Services 13-44 Roll Call Joined “...has joi ned the conference.” Rol l_Ca ll _Joined .wav Roll Call Left “...has left the conference.” Roll_Call_Left .wav Roll Call Review “The conference participants are...” Roll_Call_ Review .
P o lycom RMX 2000/4000 Administrator’s Guide 13-45 V olume Control of IVR Messages, Music and R oll Call The volume of IVR music, IVR messages and Roll Call is controlled by the following s ystem f.
Chapter 13-IVR Services 13-46 IVR_ROLL_CALL_VOLUME The volume of the Roll Call varies according to the value of this flag. Possible value range: 0-10 (Default: 6). 0 – disables playing the Roll Call 1 – lowest volume 10 – highest volume Note: It is not recommended to disable the Roll Call by setting the flag value to 0.
14-1 14 The Call Detail R ecord (CDR) Utility The Call Detail Record (CDR) utility enables you to view summary information about conferences, and re trieve full conference information and archive it to a file. The file can be used to produce reports or can be exported to external billi ng program s.
Chapter 14-The Call Detail Record (C DR) Utility 14-2 The CDR File CDR File Formats The conference CDR records can be retrieved and archived in the following two f ormats: • Unformatted data – Unformatted CD R files contain multiple records in “raw data” format.
P o lycom RMX 2000/4000 Administrator’s Guide 14-3 The following is an example of a formatted CDR file: Figure 14-2 Formatted CDR File CDR File Contents The general conference section or reco rd contains information such as the Routing Name and ID, and the conference starting date and time.
Chapter 14-The Call Detail Record (C DR) Utility 14-4 • For reading clarity, in a few ins tances, a single field in the unformatted file is converted to mult iple fields in the f ormatted text file, and in other cases, multiple fields in the unformatted file are combined into one field in the formatted file.
P o lycom RMX 2000/4000 Administrator’s Guide 14-5 Viewing , R etrieving and Archiving Conference Information Viewing the Conference R ecords To open the CDR utility: On the RMX menu, click Admini stration > CDR . The CDR List pane opens, displaying a list of the conference CDR records stored in the MCU memory.
Chapter 14-The Call Detail Record (C DR) Utility 14-6 R efreshing the CDR List To refresh the CDR list: Click the Refresh button, or right-click on any record and then select Refresh . Updated conference CDR record s are r etrieved fr om the M CU memory.
P o lycom RMX 2000/4000 Administrator’s Guide 14-7 R etrieving and Archiving Conference CDR Records To retrieve and ar chive CDR records: 1 To retrieve a single CDR record, right-click the record to retrieve and then select the required format (as detailed in Table 14-2).
Chapter 14-The Call Detail Record (C DR) Utility 14-8.
15-1 15 Gateway Calls The RMX can be used as a gateway that provides connectivity acr oss different physical networks and tran slates multiple protocols for point- to-point rich media communications. The RMX supports the widest range of video and audio algorithms.
Chapter 15-Gateway Calls 15-2 During the connection phase, the numb er being dialed is displayed on the screen of the calling endpoint. If the call is not answered or it cannot be completed using one .
P olycom RMX 2000/ 4000 Administrator’ s Guide 15-3 The calling endpoints can dial to one, two or several endpoints (up to ten) in one dialing string. The dialing string includes the foll owing components: [ MCU prefix in GK ] - the prefix with which the RMX is registe red to the gatekeeper.
Chapter 15-Gateway Calls 15-4 Dialing f rom SIP Endpoints Figure 15-2 Dialing String and Call Flow from SI P Endpoint to One, T wo or Three Endpoint s The calling endpoints can dial to one, two or several endpoints (up to ten) in one dialing string.
P olycom RMX 2000/ 4000 Administrator’ s Guide 15-5 [@domain name] - the RMX domain name as re gistered to the SIP Proxy The dialing string: [GW Profile ID]*[Destination Number, first participant]*[Destination Number, second participant]**[destination number].
Chapter 15-Gateway Calls 15-6 Using the endpoint’s DTMF input devi ce such as remote co ntrol, the participant enters the number of the destination endpoint f ollowed by the # key. Only one number can be dialed. While the system dials to the destinat ion endpoints, the participant hears the dialing rings.
P olycom RMX 2000/ 4000 Administrator’ s Guide 15-7 Once the participant is connected to the Gateway Profile and hears t he IVR message requesting the destinati on number, using the DTMF input keypad, the participant enters the number of the destination endpoint followed by the # key.
Chapter 15-Gateway Calls 15-8 For example, enter 3456# for IP en dpoint, or 9253456# for ISDN , or *9253456# for PSTN phone. To enter an IP address as the destination number, replace the periods (.) with asterisks (* ) in the format n*n*n*n followed by the # key.
P olycom RMX 2000/ 4000 Administrator’ s Guide 15-9 When the caller enters the Dial One di git as the destination number prefix, the CMA replaces this digit with th e MCU prefix in the Gatekeeper and the ID of the Gateway Profile.
Chapter 15-Gateway Calls 15-10 • Unreach ed - the number could not be resolved by the gatekeeper or the SIP proxy or could not be found on the network. In such a case, the system will try to connect using anothe r communication protocol. • Failed - any reason causing the system not to complete the connection process.
P olycom RMX 2000/ 4000 Administrator’ s Guide 15-11 • Cascading. To support cascad ing, the gateway indicates a lower number than the MCU for master-slave relation (directly or through DMA). • Gateway calls are supported in Microsoft and Avaya environments.
Chapter 15-Gateway Calls 15-12 Configuring the Gateway Components on the RMX To enable gateway calls in the RMX, the foll owing components have to be configured: • Conference IVR Service to be used with the Conference Profile assigned to the Gateway Profile .
P olycom RMX 2000/ 4000 Administrator’ s Guide 15-13 3 In the Conference IVR Service Name field, enter a name that will identify this service as a gateway IVR servi ce. 4 Define the IVR Service Global para meters (it is recommended to use the system defaults).
Chapter 15-Gateway Calls 15-14 10 For a gateway IVR Service, select the audio file for the following message types: 11 When defining a gateway IVR Servic e, it is r ecommended that th e Roll Call option remains disabled. 12 Click the Video Services tab.
P olycom RMX 2000/ 4000 Administrator’ s Guide 15-15 The Ne w Conference IVR Service - Video Services dialog box opens. 13 Define the following parameter s: 14 Click t he DTMF Codes tab. The Ne w Conference IVR Service - DTMF Codes dialog box opens.
Chapter 15-Gateway Calls 15-16 18 Click OK to complete the IVR Service definition. The new Conference IVR Service is added to the IVR Services list. Defining the Conference Profile for Gateway Calls T.
P olycom RMX 2000/ 4000 Administrator’ s Guide 15-17 5 Define the required settings for Encryption and LPR. 6 Set the Auto Terminate - At the En d option to When Last Participant Remains ensuring that the gateway call will end when only one participant is connected.
Chapter 15-Gateway Calls 15-18 2 In the Gateway Profiles list pane, click the New Gateway Pr ofile button. The New Gateway Profile dialog box opens. 3 Define the following parameters: T able 15-3 New .
P olycom RMX 2000/ 4000 Administrator’ s Guide 15-19 Routing Name The Routing Name i s defined by the user , howeve r if no Routing Name is entered, the system will automatically assign a new na me when the Profile is saved as follows: • If an all ASCII text is entered in Display Name , it is used also as the Routing Name.
Chapter 15-Gateway Calls 15-20 Gateway dial-out Protocol Select the communication protocols to be used for dialing out to the destination participant(s).
P olycom RMX 2000/ 4000 Administrator’ s Guide 15-21 4 Click OK . The new Gateway Profile is added to the list. Displaying the Connection Information - System Configuration You can hide the connecti.
Chapter 15-Gateway Calls 15-22 Monitoring Ongoing Gateway Sessions Ongoing Gateway Sessions th at are created when calling the Gateway Profile, are listed in the ongoing Conferences list pane. Gateway Sessions are monitored in the same way as the conferences.
P olycom RMX 2000/ 4000 Administrator’ s Guide 15-23 The Gateway Session automatically ends when only one participant is left in the session. Connected Participant P arameters Once this conference i.
Chapter 15-Gateway Calls 15-24 Dialing to P olycom® DMA™ 7000 Audio PSTN/ISDN calls can be routed to Polycom DMA 7000 via the RMX. ISDN Video endpoints connect using their audio channels (but consume video resources). The DMA 7000 enables load balancing and the distribution of multipoint calls on up to 10 Polycom RMX media servers.
P olycom RMX 2000/ 4000 Administrator’ s Guide 15-25 Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint via a Meeting R oom Dialing from an ISDN endpoint to a specif ic IP endpoint using the Gateway Profile is a two-step proce ss (dialing to the Gateway and then entering the number of th e destination IP endpoint).
Chapter 15-Gateway Calls 15-26 • ISDN/PSTN access is enabled and a dial-in number is assigned to the Meeting Room. • The dial-out IP endpoint is added to the Meeting Room’s Participants list.
16-1 16 RMX Manager Application The RMX Manager is the Windows version of the RMX Web Client. It can be used instead of the RMX Web Client for routine RMX management and for RMX management via a modem connection.
Chapter 16-RMX Manager Application 16-2 1 Start Internet Explorer and connect to one of the RMX units in your site. It is recommended to connect to the RMX installed with the latest software version. The Login screen is displayed. There is a link to the RMX Manager Installer at the top of the right edge of the sc reen.
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-3 3 Click Install . The installation proceeds. The installation completes, the appl ication loads and the RMX Manage r – Welcome screen is displaye d. This screen is displaye d only on first entry.
Chapter 16-RMX Manager Application 16-4 4 Select the required langu age by clicking its flag. The Next button is enabled. 5 Click the Next button. The RMX Manager - MCUs screen is displayed.
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-5 — Product Type - The MCU type: RMX 2000 or RMX 4000. Before connecting to the MCU for the first time, the RMX type is unknown so RMX is displayed in stead as a general indication. — Video Resources - The number of video resources that are available for conferencing.
Chapter 16-RMX Manager Application 16-6 The MCUs screen is displayed, lis ting the MCUs currently defined in the RMX Manager. This screen enables you to add additional MCUs or connect to any of the MCUs listed. For deta ils on adding MCUs, see " Adding MCUs to the MCUs List” on pag e 16-15 .
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-7 To connect the RMX Manag er to an MCU: 1 In the MCUs pane or screen, use one of the following methods: a Double-click the MCU icon. b Select the RMX to connect and click the Connect MCU button. c Right-click the MCU ico n and then click Connect MCU .
Chapter 16-RMX Manager Application 16-8 If you are connecting to any MCU from the MCUs pane in the RMX Manager Main screen and have defined the Username and Password for the connecting MCU, the MCU icon changes to connected and its status, type and number of audio and video resources are displayed in the MCUs pane.
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-9 RMX Manager Main Screen The RMX Manager Main Screen is displayed only when at least one MCU is connected. This screen is similar to the RMX Web Client Main Screen with the addition of the MCUs pane.
Chapter 16-RMX Manager Application 16-10 MCUs Pane The MCUs pane includes a list of MCUs and a toolbar. For each listed MC U, the system displays the fo llowing information: •M C U Display Nam e - the name of the MCU and its icon according to its type and connection status.
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-11 • Product Type - The MCU type: RMX 2000 or RMX 4000. Before connecting to th e MCU for the first time, the RMX type is unknown so RMX is di splayed instea d as a general indication.
Chapter 16-RMX Manager Application 16-12 The Conferences list toolbar contains the following buttons: If Conference Recording is enabled the following buttons are enabled: • Start/Resume Recording – start/resume re cording. • Stop Recording – stop recording.
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-13 List Pane The List pane displays detail s of the participants connected to the conferences selected in the Conferences pane or the item selected in RMX Management pane . The title of the pane changes according to the selected item .
Chapter 16-RMX Manager Application 16-14 Participant Alerts Lists the participants of all monitored MCUs that are experiencing connection problems. The list is sorted by MCU and conference. The Participant Alerts can be sorted by MCU by clicking the MCU header in the Participant Alerts table.
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-15 Conference T emplates Conference Templates enable administrators and operators to cre ate, save, schedule and activate identical conferences. The Conference Templates pane lists the Conference Templates that have been defined on the selected RMX.
Chapter 16-RMX Manager Application 16-16 2 Define the following parameters: Ta b l e 2 MCU Properties Field Description MCU Name Enter the name of the MCU on the network. MCU IP Enter the IP addr ess of the MCU’ s Control Unit. The IP address must be identical to the one con fig ured in the MCU during first entry Confi guration.
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-17 3 Click OK . The MCU is added to the MCUs pane. 4 If required, repeat steps 1-3 to define additional RMX units.
Chapter 16-RMX Manager Application 16-18 Starting a Conference There are several ways to start a conference: • Clicking the New Conference butt on in the Conferences pane. For more information, see " Starting a Conference from the Conferences Pane” on page 16-18 .
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-19 The Ne w Conference – General dialog box opens. The system displays the conference’s default Name , Duration and the default Profile , which contains the conference parameters and media settings.
Chapter 16-RMX Manager Application 16-20 Starting a R eservation To start a conference fro m the Reservation Calendar: 1 In the MCUs pane, select the MCU to run the conference. 2 In the RMX Management pane, click the Reservation Calendar button ( ). The Reservation Calendar is displayed.
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-21 Starting an Ongoing Conference or Re servation From a T emplate An ongoing conference or a Reservation can be started from any Conference Template saved in the Conferenc e Templates list of the selected MCU.
Chapter 16-RMX Manager Application 16-22 Monitoring Conferences When MCUs are connected to the RM X Manager, they are automatically monitored, that is, any ongoing confer ence t hat is starte d on that MCU is automatically added to the Conferen ces pane and its partici pants are monitored.
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-23 Grouping the Part icipants by MCU The Participants can be grouped by MCU and then by conferences. To change the display mode for the Participants pane: >> On the RMX menu, click View > Group by MCU .
Chapter 16-RMX Manager Application 16-24 Start Monitoring/Stop Monitoring By default, all conferences running on connected RMXs are monitored. You can stop the automatic monitoring of conferences on a specific MCU in one of the following methods: • By clearing the check box in th e Monitored column in the MCUs pane.
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-25 Modifying the MCU Properties You can view the currently defined MCU settings, and modify them when required, for example, change the MCU name, IP address or Secured mode.
Chapter 16-RMX Manager Application 16-26 Disconnecting an MCU An MCU can be disconnected from th e RMX Manager, without removing it from the MCUs list. To disconnect an MCU: 1 Use one of the following methods: a Select the MCU to disconnect and click the Disconnect MCU button.
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-27 The MCU icon is removed from the MCUs pane. Changing the RMX Manager Language If needed, you can change the lang uage of the RMX Manager menus and dialog boxes. To select a language: 1 On the RMX Manager menu, click Setup > Custo mize Display Settings > Mult ilingual Settin gs .
Chapter 16-RMX Manager Application 16-28 Installing RMX Manager for Secure Communication Mode The RMX Manager cannot be downloaded from a site, o perating in Secure Communication Mode , without a vali d TLS certificate.
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-29 c Clear the Secured RMX Communication check box. d Click OK . 2 Click th e DNS tab. 3 Enter the Local Domain Name . MCU Host Name Local Domain Name The Local Domain Name must be the same as the MCU Host Name .
Chapter 16-RMX Manager Application 16-30 4 Create a Certificate Request . For more information, see Guide, " Purc hasing a Certificate” on page F-1 . Certificates can also be cr eated and issued using an Internal Certificate Authority . For more information see " Using an Intern al Certificate Authority” on page 16-33 .
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-31 5 Install th e certificate. For mo re inform ation, see App endix F , " Installing the Certificate” on page F-3 . 6 Set the RMX to Secure Communication Mode . 7 Set the RMX to Secure Communication Mode a In the RMX Management pane, click I P Network Services.
Chapter 16-RMX Manager Application 16-32 The Management Network Properties dialog box is displayed. c Select the Secured RMX Communication check box. d Click OK . 8 Reset the RMX : a In the RMX Management pane, click the Har dware Monitor button . The Har dware Monitor pane is displaye d.
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-33 Using an Internal Ce rtificate Authority If your TLS certificate was created and issued by an Internal Certificate Authority , it may not be seen as having been issued by a trusted Certificate Authority .
Chapter 16-RMX Manager Application 16-34 The Certificate Export Wizard is displayed. 5 Click the Next button. The Export File Format dial og box is displayed.
P olycom RMX 2000/ 4000 Administrator’ s Guide 16-35 The File to Export dialog box is disp layed. 8 In the File Name field, enter the file nam e for the exp orted certif icate. 9 Click th e Next button. 10 The fin al Certificate Export Wizard dialog box is displayed.
Chapter 16-RMX Manager Application 16-36 The successful export message is displayed. 12 Click the OK button..
17-1 17 RMX Administration and Utilities System and P articipant Alerts The RMX alerts users to any faults or errors the MCU encountered during operation. Two indi cation bars labeled System Alerts and Participant Alerts signal users of system errors by blin king red in the ev ent of an alert.
Chapter 17-RMX Administration a nd Utilities 17-2 The Participants Alerts indication bar blinks red indicati ng participant connection difficulties in c onferences. Once viewed, the Participant Alerts indication bar becomes statically red un til the errors have been resolved in the MCU.
Polycom RMX 2000 Administra tor ’s Guide 17-3 For more information about the Active Alarms, see Appendix B: " Alarms and Faults” on page B-1 . 2 Click one of the following two buttons to view its report in the System Alerts pane: 3 To save the Acti ve Alarms or Faults report to a text file, click the Save to Text button.
Chapter 17-RMX Administration a nd Utilities 17-4 The Save dialog window opens. 4 Select a destination folder and enter the file name. 5 Click Save . Participant Alerts Participant Alerts enables users, participants and conf erences to be prompted and currently connected.
Polycom RMX 2000 Administra tor ’s Guide 17-5 System Configuration Aspects of the system’s overall behavi or can be configured by modifying the default values of system flags. Modifying System Flags To modify system flags: 1 On the RMX menu, click Setup > System Conf iguration .
Chapter 17-RMX Administration a nd Utilities 17-6 2 In the MCMS_P ARAMETERS tab , t he following flags can be modified: T able 17-2 System Flags – MCMS_P ARAMETERS Flag Description ALLOW_NON_ ENCR YPT_P ARTY_IN_ ENCR YPT_CONF If YES, allows non-encrypted participant s to connect to encrypted conferences.
Polycom RMX 2000 Administra tor ’s Guide 17-7 CHANGE_AD_HOC_CO NF_DURA TION The duration of an ad-hoc conference * ca n be configured on a system level by setting the flag to one of the following values (in minutes): 60 (default), 90 , 180 and 270 .
Chapter 17-RMX Administration a nd Utilities 17-8 EXTERNAL_ CONTENT_ DIRECTOR Y The Web Server folder name. Change this name if you have changed the default name s used by the CMA application. Default: /PlcmWebServices EXTERNAL_ CONTENT_IP V ersion 4.
Polycom RMX 2000 Administra tor ’s Guide 17-9 EXTERNAL_DB_ P ASSWORD The password associated with the user name defined for the RMX on the external da tabase server . Default: POL YCOM EXTERNAL_DB_PORT The external database server port used by the RMX to send and receive XML requests/ responses.
Chapter 17-RMX Administration a nd Utilities 17-10 HIDE_SITE_NAMES Set this flag to ON to cancel the display of site names. When set to ON and the display is disabled, the flag SITE_NAMES_AL W A YS_ON =YES is ignored. Default: OF F ISDN_COUNTRY_ CODE The na me of the country in which the MC U is located.
Polycom RMX 2000 Administra tor ’s Guide 17-11 JITC_MODE When set to YES enables the Enhanced Security Mode. When en abled, affects the ranges and defaults of th e System Flags that control: • Net.
Chapter 17-RMX Administration a nd Utilities 17-12 MAX_CP_RESOLUTION The maximum CP resolution and frame rate that can be supporte d by the Polycom RMX 2000.
Polycom RMX 2000 Administra tor ’s Guide 17-13 MIN_P ASSWORD _LENGTH The length of passwords. Possible value: betwee n 0 and 20. 0 means this rule is not enforced, however this rule cannot be disabled when the RMX is in Enhanced Security Mode.
Chapter 17-RMX Administration a nd Utilities 17-14 NUMERIC_CONF_ID_ LEN Defines the number of di gits in the Conference ID that will be assigned by the MCU. Enter 0 to disable the automatic assignment of IDs by the MCU and let the Operator manually assign them.
Polycom RMX 2000 Administra tor ’s Guide 17-15 P ASSWORD _EXPIRA TION_DA YS Determines the duration of password validity . V alue: between 0 and 90 days. 0 - user passwords do not expire. In Enhanced Secu rity Mode : de fau lt - 60 days, the minimum duration is 7 days.
Chapter 17-RMX Administration a nd Utilities 17-16 SESSION _TIMOUT_IN _MINUTES If there is no input from the user or if th e connection is idle for longer than the numbe r of minutes specified by this flag, the connection to the RMX is terminated.
Polycom RMX 2000 Administra tor ’s Guide 17-17 Currently no flags are defined in the CS_MOD ULE_PARAM ETERS section. 4 To modify a flag value, double-click or select the flag and click the Edit Flag button. 5 In the New Valu e field, enter the flag’s new value.
Chapter 17-RMX Administration a nd Utilities 17-18 The following flags can be manually added to the MCMS_P ARAMETERS tab : T able 17-3 Manually Added System Flags – MCMS_P ARAMETERS Flag and Value D.
Polycom RMX 2000 Administra tor ’s Guide 17-19 BONDING_DIALING _METHOD (ISDN) When set to: • SEQUENTIAL The MCU initiates channel connectio ns sequentially until it reaches the numb er of channels defined b y the BONDING_NUM_CHANNELS_IN _GROUP flag.
Chapter 17-RMX Administration a nd Utilities 17-20 DISABLE_GW_ OVERLA Y_INDICA TION When set to NO (defaul t), displays progress indication during th e connection phase of a gateway call. Set the value to YES to hide the co nnection indications displayed on the participant’s screen during the co nnection phase of a gateway call.
Polycom RMX 2000 Administra tor ’s Guide 17-21 ENABLE_H239 When set to YES, Cont ent is sent via a separate Content channel. Endpoint s that do not support H.239 C ont ent sharing will not be able to receive Conte nt When set to NO, the Content channel is closed.
Chapter 17-RMX Administration a nd Utilities 17-22 FORCE_CIF_PORT_ ALLOCA TION Sets the MCU to allocate one CIF video resource to a n endpoint, regardless of the resolution determined by the Conference Profile parameters.
Polycom RMX 2000 Administra tor ’s Guide 17-23 H323_FREE_VIDEO _RESOURCES For use in the Avaya Environment. In the A vaya Environm ent there ar e features that involve converting undefined dial-in participants’ connections from video to audio (or vice versa).
Chapter 17-RMX Administration a nd Utilities 17-24 IP_ ENVIRONMENT _LINK=NO In H.239-enabled MIH Cascading , when MGC is on level 1, setti ng this flag to YES will adjus t the line rate of HD Video Sw.
Polycom RMX 2000 Administra tor ’s Guide 17-25 IVR_MUSIC_VOLUME The volume of the IVR music pla y ed when a single participant is connected to the conference varies according to the value of this flag.
Chapter 17-RMX Administration a nd Utilities 17-26 RMX_MANAGEMENT _SECURITY _PROTOCOL Enter the protocol to be used for secure communications. Default: TLSV1_SSL V3 (both). Default for U.S. Federal license s : TL SV1. SIP_ENABLE_FECC =NO By default, FECC support for SIP e ndpoints is enabled at the MCU level.
Polycom RMX 2000 Administra tor ’s Guide 17-27 SIP_FREE_VIDEO _RESOURCES For use in Avaya and Microsoft Environments. When set to NO (required for Avaya and Microsoft environments), video resources .
Chapter 17-RMX Administration a nd Utilities 17-28 4 Click OK to close the New Flag dialog box. The new flag is added to the f lags list. 5 Click OK to close the System Flags dialog box. To delete a flag: 1 In the System Flags dialog box, select the flag to delete and click the Delete Flag button.
Polycom RMX 2000 Administra tor ’s Guide 17-29 LEGA CY_EP_CONTENT_DEFA UL T_LA YOUT Flag V alues Table 16-4 lists the value for each video layout that can be defined for the LEGACY_EP_CONTENT_DE FAULT_LAYOUT Flag. It allows the selection of video layout that will be displa yed on the screen of the legacy endpoint when switching to Content mode.
Chapter 17-RMX Administration a nd Utilities 17-30 CP_LA YOUT_1P4HOR_UP CP_LA YOUT_1P4HOR CP_LA YOUT_1P4VER CP_LA YOUT_1P5 CP_LA YOUT_1P7 CP_LA YOUT_1P8UP CP_LA YOUT_1P8CEN T CP_LA YOUT_1P8H O R_UP CP.
Polycom RMX 2000 Administra tor ’s Guide 17-31 JITC_MODE System Flag The Enhanced Security Mode is enabled or disabled depending on the value of the JITC_MODE System Flag. In the Enhanced Security Mode ( JITC_MODE =YES ) the enhanced security features of the version are rigorously enforced.
Chapter 17-RMX Administration a nd Utilities 17-32 Session Manageme nt AP ACHE_KEEP _ALIVE _TIMEOUT 1-999 15 1-999 120 SESSION _TIMOUT_IN _MINUTES 1-999 15 0-999 0 USER_LOCKOUT YES/ NO YES YES/ NO NO .
Polycom RMX 2000 Administra tor ’s Guide 17-33 Password Management FORCE _STRONG _P ASSWORD _POLICY YES YES YES/NO NO MIN_P ASSWORD _LENGTH 15-20 15 0 -20 0 NUMERIC_CONF _P ASS_MIN_LEN 9-16 9 0-16 0.
Chapter 17-RMX Administration a nd Utilities 17-34 Auto Layout Configuration The Auto Layout option lets the RMX automatically select the conference video layout based on the number of participants currently connected to the conference.
Polycom RMX 2000 Administra tor ’s Guide 17-35 T able 17-6 Flags: PREDEFINED_A UTO_LA YOUT_0,...,10 Flag Name: PREDEFINED_AUTO_LA YOUT _ n (n = Number of Participants) n Default V alue Possible V al.
Chapter 17-RMX Administration a nd Utilities 17-36 CP_LA YOUT_1P4HOR CP_LA YOUT_1P4HOR_UP CP_LA YOUT_1P4VER CP_LA YOUT_1P5 CP_LA YOUT_1P7 CP_LA YOUT_1P8UP CP_LA YOUT_1P8CENT CP_LA YOUT_1P8HOR_UP CP_LA YOUT_3X3 CP_LA YOUT_2P8 CP_LA YOUT_1P12 CP_LA YOUT_4X4 Ta b l e 1 7 - 6 Flags: PREDEFIN ED_AUTO_LA YOUT _0,.
Polycom RMX 2000 Administra tor ’s Guide 17-37 Example: Table 16-7 illustrates the effect of modifying the PREDEFINED_AUTO_LAYOUT_5 flag in conferences with fewer or more participants than the number of wind ows selected in the default layout.
Chapter 17-RMX Administration a nd Utilities 17-38 RMX Time To ensure accurate conference sche duling, the RM X MCU has a clock that can function in standalone mode, or in synchr onization with up to three Network Time Protocol (NTP) servers.
Polycom RMX 2000 Administra tor ’s Guide 17-39 GMT Time The MCU’s current GMT time settings. Select the Up or Down cursor to alter the GMT Time on the MCU. GMT Offset The time zone difference between Gre enwich and the MCU’s location. Select the up or dow n cursor to alter the GMT Offset time on the MCU.
Chapter 17-RMX Administration a nd Utilities 17-40 R esource Management R esource Capacity The RMX 2000 can support two card types: MPM and MPM+. The RMX 4000 supports only MPM+ cards.
Polycom RMX 2000 Administra tor ’s Guide 17-41 Re source Capacity Modes The installed media card type ( MPM and MPM+) determines the Card Configuration Mode , which in turn determines the resource allocation method that can be selected for the RMX. It determines how the system resources are allocated to the connecting endpoints .
Chapter 17-RMX Administration a nd Utilities 17-42 In Fi xed Resource Capacity mode, the maximum number of resources is based on the system license and th e hardware configuration of the RMX. By defaul t, these resour ces are allocated as HD720p30 resources, the first time Fixed Resource Capacity mode is activ ated.
Polycom RMX 2000 Administra tor ’s Guide 17-43 WCIF/25 22 . 6 6 WSIF/30 432X336/30 480X352/30 4CIF/15 SD/15 WSD/15 WSD/30 42 . 6 6 4CIF/30 4SIF/30 WVGA/30 WVGA/25 SD/30 WSD/60 HD720p/30 44 T able 17-10 Video Resource Usage vs.
Chapter 17-RMX Administration a nd Utilities 17-44 High Defini tion Video Switching During a High Definition Video Switching conference, each endpoint uses one video (CIF) port. Voice One Audio Only resource is used to connect a single voice participants once CIF resources have been converted to Audio Only .
Polycom RMX 2000 Administra tor ’s Guide 17-45 Video/V oice P ort Configuration The Video/Voice Port Configuration enables you to confi gure the RMX Resource Capacity and if in MPM+ System Card Configuration Mode, to select the capacity method.
Chapter 17-RMX Administration a nd Utilities 17-46 If another SD endpoint (11th) attempts to connect, the system first tries to allocate resources to the SD endpoi nt first from HD720 and then from HD1080 resources.
Polycom RMX 2000 Administra tor ’s Guide 17-47 2 Move the slider to the number of Audio Only ports to be allocated. The slider moves i n multiples of tw o, conver ting CIF video ports to voice ports in groups of two, with each CIF video port converting to five voice ports.
Chapter 17-RMX Administration a nd Utilities 17-48 To allocate resources in Fi xed Resource Capacity mode: 1 Optional (otherwise skip to step 2) : If the RMX is not in Fixed Capacity Mode. a In the RMX menu, click Setup > Video/ Voice Port Configuration .
Polycom RMX 2000 Administra tor ’s Guide 17-49 Fixed Resource Capacity mode displ ays five sliders, one for each resource type: Audio Only , CIF , SD , HD 720p 30fps, HD 1080 p / HD 720p 60fps ( H D.
Chapter 17-RMX Administration a nd Utilities 17-50 On the slider bars, red areas to the left of the blue slider buttons indicate allocated resources and purple areas to the right of the blue slider buttons indicate unallocate d resources in the system.
Polycom RMX 2000 Administra tor ’s Guide 17-51 If after resources are recalculated there are purple areas to the right of the blue slider buttons ind icating unallocated resources in the sys tem, the system issues a warnin g stat ing that there are un-allocated resources in the system.
Chapter 17-RMX Administration a nd Utilities 17-52 Once the endpoint connects to the confer e nce, its type is identified by the RMX and, if applicable, the RMX will connect it using one CIF resource, even if a higher resolution can be used. To force CIF resource: 1 On the RMX menu, click Setup > System Configuration .
Polycom RMX 2000 Administra tor ’s Guide 17-53 Reset the MCU for changes to ta ke effect. For more details, see RMX 2000/ 4000 Administrator’s Guide , " Resetting the RMX” on page 16-107 .
Chapter 17-RMX Administration a nd Utilities 17-54 Resource R eport Display in Fle xible Resource Capacity Mode™ The R esource Report details the current availabili ty and usage of the system resources displaying the number of fr ee and occupied audio and video ports.
Polycom RMX 2000 Administra tor ’s Guide 17-55 The Resource Report is displayed as follows: In Flexible Resource Capacity Mode, resource usage is displayed fo r Audio and CIF video resour ces only. They are displayed as percentages of the total resource type.
Chapter 17-RMX Administration a nd Utilities 17-56 Resource R eport in Fixe d R esource Capacity Mode™ In Fixed Resource Capacity Mode, each resource type ( Audio, CIF, SD, HD 720p and HD 1080p ) is displayed as a bar of the graph, indicating the percentage of occupied and free resources for each resource type.
Polycom RMX 2000 Administra tor ’s Guide 17-57 Port Gauges Audio ( Voice ) resources are as displayed as in previous versions while all Video resource types are shown as a single group of Video resources. The gauges show 0 of the 18 Audio (Voice) resources as occupied.
Chapter 17-RMX Administration a nd Utilities 17-58 Port Usage The RMX can be set to alert the administrator to potential port capacity shortages. A capacity usage threshold can be set as a percentage of the total number of licensed ports in the system.
Polycom RMX 2000 Administra tor ’s Guide 17-59 SIP Dial-in Busy Notification When the system flag SEND_SIP_BUSY_UPON_RE SOURCE_THRE SHOLD is set to YES (NO is the default), it enables the RMX to se .
Chapter 17-RMX Administration a nd Utilities 17-60 Port Usage Gauges The Port Usage Gauges are displayed in the Status B ar at the bottom of the RMX Web Client screen. The Port Usage gauges indicate: • The total number of Video or Voice ports in the system according to the Video/Voice Port Configuration .
Polycom RMX 2000 Administra tor ’s Guide 17-61 Po rt Gauges in Flexib le/Fixed Capacity Modes Audio Ports Gauge •I n b o t h Flexible and Fixed Capacity Modes: The fraction displ ayed indicates the exact number of voice ports in use out of the total number of voice ports.
Chapter 17-RMX Administration a nd Utilities 17-62 System Information System Information includes License Information , and general system information, such as system memory size and Media Card Configuration Mode . To view the System In formation properties box: 4 On the RMX menu, click Administration > Sy ste m Inform ation .
Polycom RMX 2000 Administra tor ’s Guide 17-63 The System Infor mation properties box displays the following information: T able 17-13 System Informatio n Field Description T otal Numb er of Video (CIF) Participants Displa ys the numb er of CIF video participant s licensed for the system.
Chapter 17-RMX Administration a nd Utilities 17-64 Card Configuration Mode Indicates the MCU conf igura ti on as derive d from the installed media cards: • MPM: Only MPM cards are supported. MPM+ cards in the system are disabled. It is the mode used in previous RMX versions.
Polycom RMX 2000 Administra tor ’s Guide 17-65 SNMP (Simple Network Management Protocol) SNMP standard protocol is now su ppor ted with the RMX. It enables managing and monitoring of the MCU statu s by ex ternal managing systems, such as HP OpenView or through web applications.
Chapter 17-RMX Administration a nd Utilities 17-66 Support for MIB -II Sections The following table details the MI B-II sections that are supported: The Alarm-MIB MIB used to send alarms. When a trap is sent, the Alarm- MIB is used to send it. H.341-MIB (H .
Polycom RMX 2000 Administra tor ’s Guide 17-67 H.320MCU-MIB (H320-MCU.MIB) Used to identify managed objects for an H.320 MCU. It consists of four groups: System, Conference, T erminal, and Controls. The Conference gro up consists of the active conferences.
Chapter 17-RMX Administration a nd Utilities 17-68 T raps Three types of traps are sent as follows: 1 ColdStart trap. This is a standard tr ap which is sent when the MCU is reset. Figure 1 An Example of a ColdS tart T rap 2 Authentication failure trap.
Polycom RMX 2000 Administra tor ’s Guide 17-69 3 Alarm Fault trap. The third trap type is a family of traps d efined in the POLYCOM-RMX-MIB file, these traps are associated with the RMX active alarm and clearance (proprie tary SNMP trap).
Chapter 17-RMX Administration a nd Utilities 17-70 Defining the SNMP Parameters in the RMX The SNMP option is enabled via the RMX Web Client application. The addresses of the Managers monitoring the MCU and other security information are defined in the RMX We b Client application and are saved on the MCU’s hard disk.
Polycom RMX 2000 Administra tor ’s Guide 17-71 2 In the Agent dialog box, click the SNMP Enabled chec k box. 3 Click the Retriev e MIB Files butt on to obtain a file that lists the MIBs that define the properties of the object being mana ged. The Retrieve MIB Files dialog box appears.
Chapter 17-RMX Administration a nd Utilities 17-72 9 Click the Traps tab. The RMX-SNMP Properties – Traps dialog box opens. Traps are messages sent by the MCU to the SNMP Managers when events such as MCU Startup or Shutdown occur. Traps may be sent to several SNMP Managers whose IP addresses are specified in the Trap Destinations box.
Polycom RMX 2000 Administra tor ’s Guide 17-73 11 Click th e Add button to add a new Manager terminal. The Ne w Trap Destination dialog box opens. 12 Type the IP Address and the Community name of the manager terminal used to monitor the MCU activity, and then click OK .
Chapter 17-RMX Administration a nd Utilities 17-74 The RMX-SNMP Properties – Security dialog box opens. This dialog box is used to define whether the query sent to the MCU is sent from an authorized source.
Polycom RMX 2000 Administra tor ’s Guide 17-75 15 To specifically define one or more valid terminals, ensure that the Accept SNMP Packets from any Host option is cleared and then click the Add button.
Chapter 17-RMX Administration a nd Utilities 17-76 Audible Alarms In addition to the visual cues used to detect events occurring on the RMX, an audible alarm can be activated an d played when participants request Operator Assistance.
Polycom RMX 2000 Administra tor ’s Guide 17-77 Stop R epeating Message The RMX User can stop playing the au dible alarm at any time. If more than one audible alarm has been activated, all activated alarms a re immediately stopped.
Chapter 17-RMX Administration a nd Utilities 17-78 The User Customizatio n window opens. 2 Define the following parameters: 3 Click OK . T able 17-1 Audible Alarm - User Customization Options Option Descrip tion Enable Audible Alarm Select this check box to enable the Audible Alarm feature and to define its properties.
Polycom RMX 2000 Administra tor ’s Guide 17-79 Re placing the Au di ble Alarm File Each RMX is shipped with a default tone file in *.wav format that plays a specific tone when participant s request Operator Assistance. This file can be replaced by a *.
Chapter 17-RMX Administration a nd Utilities 17-80 4 Optional . You can play the selected file or the currently used file by clicking the Play () button as follows: a Click Play Selected File to play a file saved on your computer. b Click Play RMX File to play the file currently saved on the RMX.
Polycom RMX 2000 Administra tor ’s Guide 17-81 Multilingual Setting Each supported languag e is represented by a country flag in the Welcome Screen and can be selected as the language for the RMX Web Client.
Chapter 17-RMX Administration a nd Utilities 17-82 Banner Display and Customization The Login Screen and Main Screen of the RMX Web Client and the RMX Manager can display informative or warnin g text banners.
Polycom RMX 2000 Administra tor ’s Guide 17-83 2 Customize the banners by modi fying the following f ields: 3 Click th e OK button. Banner Display Login Screen Banner The Login screen banner can display any te xt, for example the terms and conditions for system us age (default text) that is required in the Enhanced Security Mode .
Chapter 17-RMX Administration a nd Utilities 17-84 read and click the Accept button to proceed to the Login screen as shown in the following screen: When the RMX is configured to work in Enhanced Secu.
Polycom RMX 2000 Administra tor ’s Guide 17-85 — This IS includes security measures (e.g ., authentication and access controls) to protect USG interests--not for your personal benefi t or privacy.
Chapter 17-RMX Administration a nd Utilities 17-86 Software Management The Software Management menu is used to backup and restore the RMX's configuration files and to download MCU soft ware. Backup and Restore Guidelines • Direct access to the RMX file system is disable d in both J ITC Mode and non JITC Mode.
Polycom RMX 2000 Administra tor ’s Guide 17-87 Using Software Management To backup configuration files: 1 On the RMX menu, click Administration > So ftware Management > Backup Configuration . The Backu p Configuration dialog box opens. 2 Browse to the Backup Directory Path and then click Backup .
Chapter 17-RMX Administration a nd Utilities 17-88 To restore configu ration files: 1 On the RMX menu, click Administr ation > Software Management > Restore Configuration . 2 Browse to the Restore Dire ctory Path where the backed up configuration files are stored and then click Restore .
Polycom RMX 2000 Administra tor ’s Guide 17-89 Ping RMX The Ping administration tool enables the RMX Signaling Host to test network connectivity by Pinging IP addresses. Guidelin es • The IP addressing mode can be either Ipv4 or Ipv6 . • Both explicit IP addresses and Host Names are supported.
Chapter 17-RMX Administration a nd Utilities 17-90 2 Modify or complete the following fields: 3 Click the Ping button. The Ping request is sent to the Host Name or IP Address of the RMX entity. The Answer is either: — OK or — FAILED T able 19 Ping Field Description IP V ersion Select IPv4 or IPv6 from the drop-down menu.
Polycom RMX 2000 Administra tor ’s Guide 17-91 Notification Settings The RMX can display notifications when: • A new RMX user connects to the MCU. • A new conference is started.
Chapter 17-RMX Administration a nd Utilities 17-92 The following notification options are displayed. 2 Enable / Disab le All Notifications or Custom to se lect specific notifications to display .
Polycom RMX 2000 Administra tor ’s Guide 17-93 Logger Diagnostic Files The Logger utility is a troubleshooting t ool that continual ly records MCU system messages and saves t hem to files in the MCU hard drive. For each time interval defined in the system, a different data file is created.
Chapter 17-RMX Administration a nd Utilities 17-94 The following tasks can be performed: When retrieved, the log file name structure is as foll ows: • Sequence number (starting with 1) • Date and .
Polycom RMX 2000 Administra tor ’s Guide 17-95 3 In the Browse for Folder window, select the dire ctory location to save the Logger files and click OK . You will retu rn to the Logger Diagnostic Files dialog box. 4 Click th e Retrieve Files button. The log files (in *.
Chapter 17-RMX Administration a nd Utilities 17-96 Auditor An Auditor is a user that can view Auditor and CDR files for system auditing purposes. The Event Auditor enables administrators a nd auditors to ana lyze configuration changes and unusual or malicious activities in the RMX system.
Polycom RMX 2000 Administra tor ’s Guide 17-97 Audit Event Files are retain ed by the RMX for at least 1 year. Any attempt to delete an audit event file that is less than one year old raises a System Alert with File was re moved listed in the Description field.
Chapter 17-RMX Administration a nd Utilities 17-98 The Auditor Files dialogue box displays a file list containing the following file information: — Name — Size (Bytes) — First Message – date a.
Polycom RMX 2000 Administra tor ’s Guide 17-99 Auditor File Viewer The Auditor File Viewer enables Auditors and Administrators to view the content of and perform detailed analysis on auditor e vent data in a selected Auditor Event File .
Chapter 17-RMX Administration a nd Utilities 17-100 The following fields are displayed for each event: T able 17-3 Auditor Event Columns Field Descrip tion Event ID The sequence number of the event g enerated by the RMX. Date & Time The date and time of the event taken from the RMX’s Local Ti me setting.
Polycom RMX 2000 Administra tor ’s Guide 17-101 The order of the Auditor File Viewer field header columns can be changed and the fiel ds can be sorted and filtered to facilitate diff erent analysis met hods.
Chapter 17-RMX Administration a nd Utilities 17-102 To open an auditor event file stored on the workstation: 1 Click the Local File button ( ) to open the Open dialogue box. 2 Navigate to the folder on the workstation that contains the audit event file.
Polycom RMX 2000 Administra tor ’s Guide 17-103 IP addresses of Signaling Host and Control Unit are the same . IP Network Service configuration modified. IP Network Service deleted. Login Logout Management Session Time Out MCU Reset to enable Diagnostics mode.
Chapter 17-RMX Administration a nd Utilities 17-104 Tr a n s a c t i o n s Table 2 lists Transactions that are recorded by the Auditor . The software cont ains patch(es). USB key used to ch ange system configuration. User closed the bro w se r User initiated MCU reset.
Polycom RMX 2000 Administra tor ’s Guide 17-105 TRANS_MCU:COLLECT_INFO TRANS_MCU:CREA TE_DIRECTOR Y TRANS_MCU:FINISHED_TRANSFER_VERSION TRANS_MCU:LOGIN TRANS_MCU:LOGOUT TRANS_MCU:REMOVE_DIRECTORY TR.
Chapter 17-RMX Administration a nd Utilities 17-106 ActiveX Bypass At sites that, for security reasons, do not permit Microsoft® ActiveX® to be installed, the MSI (Windows Inst aller File) utility can be used to install .NET Framework and .NET Securit y Settings components on workstations throughout the network.
Polycom RMX 2000 Administra tor ’s Guide 17-107 3 Install the ActiveX components on all workstations on the network that connect to RMX systems. The installation is done by the network administrator using a 3rd party network software installation utility and is transparent to all other users.
Chapter 17-RMX Administration a nd Utilities 17-108 Re s e t t i n g t h e R M X System Reset saves system configur ation changes and restarts the system with the latest set tings. To reset the RMX: 1 In the RMX Management pane, click the Hardware Mo nitor but ton .
Polycom RMX 2000 Administra tor ’s Guide 17-109 The progress bar displays the amount of time remaining for the reset process to complete: . The Startup progr ess is also indicated by a green bar moving from left to right. The duration of the Startup depends on the type of activity that preceded the MCU reset.
18-1 18 RMX Hardware Monitoring The status and properties of th e RMX hardware components can be viewed and monitored in the Hardware Monitor list pane. Viewing the Status of the Hardware Components The Hardware Monitor’s status column displays the present st atus of the hardware components.
Chapter 18-RMX Hardware Monitoring 18-2 To view the status of the Hardwa re Components on the RMX 2000/4000: In the RMX Management pane, click the Hardware Monitor button.
P o lycom RMX 2000/4000 Administrator’s Guide 18-3 HW Monitor Pane T o olbar The following buttons appear in th e toolbar of the Hardware Monitor: T able 18-2 HW Mo nitor Pane T oolbar Buttons Button Name Description System Reset Resets and restarts the system.
Chapter 18-RMX Hardware Monitoring 18-4 Viewing Hardware RMX 2000 Component ’s Properties The properties displayed for the hardware components will vary according to the type of component viewed.
P o lycom RMX 2000/4000 Administrator’s Guide 18-5 To view t he MCU Properties : 1 In the Hardware Monitor pane, e ither double-click or right-click and select properties for RMX 2000, slot 0 .
Chapter 18-RMX Hardware Monitoring 18-6 2 Click the Event Log tab to view a log of events that were recorded by the system for the RMX . The logged events can be saved to a *.xls file by clicking the Save Event Log button. It is not possible to save individual or multiple selected events; the entire log file must be saved.
P o lycom RMX 2000/4000 Administrator’s Guide 18-7 3 Click th e Active Alarms tab to view alarms relat ed to the RM X , i.e. temperatures and main power sensors. The Active Alarms dialog box displays fie lds that relate to faults and errors detected on the RMX by sensors.
Chapter 18-RMX Hardware Monitoring 18-8 To view the Card Properties: 1 In the Hardware Monitor pane, either double-click or right- click and select properties for the desired hardware component. The following informat ion is displayed: 2 Click the Event Log tab to view a log of events that was recorded by the system on the HW component.
P o lycom RMX 2000/4000 Administrator’s Guide 18-9 When using the Hardware Monitor to monitor units on MPM cards installed in the RMX’s slots, ISDN related DSPs are named smart , indicating their additional MUX (Multiplexin g) functionality.
Chapter 18-RMX Hardware Monitoring 18-10 To View the Supporting Hardware Components Properties: 1 In the Hardware Monitor pane, either double-click or right- click and select properties for the desire d supporting hardware component. The component’s properties dial og box will appear with the General Info tab displayed.
P o lycom RMX 2000/4000 Administrator’s Guide 18-11 FAN Properties: The RMX unit’s chassis con tains 3 fans that regula te the unit’s temperature. If the tempe rature increases, the fans speed will increase and vice-versa. A “Critical” condition in t he fans operation will result in a system shut down.
Chapter 18-RMX Hardware Monitoring 18-12 LAN 0, LAN 1, LAN 2 Properties: The RMX unit’s chassis contains 3 external LAN connectors which register the following information list ed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values res et.
P o lycom RMX 2000/4000 Administrator’s Guide 18-13 Viewing Hardware RMX 4000 Component ’s Properties The properties displayed for the hardware components will vary according to the type of component viewed.
Chapter 18-RMX Hardware Monitoring 18-14 To view the MCU Prop erties: 1 In the Hardware Monitor pane, either double-click or right- click and select Properties for RMX 4000, slot 0 . The following informat ion is displayed: T able 18-8 MCU Properties - General Info Field Descrip tion Chassis File ID The ID assigned to th e MCU’ s chassis file.
P o lycom RMX 2000/4000 Administrator’s Guide 18-15 2 Click t he Event Log tab to view a log of events that were recorded by the system for the RMX . The logged events can be saved to a * .xls file by clicking the Save Event Log button. It is not possible to s ave individual or mul tiple selected events; the entire log file must be saved.
Chapter 18-RMX Hardware Monitoring 18-16 3 Click the Active Alarms tab to view alarms related to the RMX , i.e. temperatures and main power sensors. The Active Alarms dialog box displays fields that relate to faul ts and errors detected on the RMX by sensors.
P o lycom RMX 2000/4000 Administrator’s Guide 18-17 To view the Card Properties: 1 In the Hardware Monitor pane, e ither double-click or right-click and select Properties for the desired hardware component.
Chapter 18-RMX Hardware Monitoring 18-18 When using the Hardware Monitor to monitor units on MPM+ cards installed in the RMX’s slots, ISDN related DSPs are named smart , indicating their additi onal MUX (Multiple xing) functionali ty.
P o lycom RMX 2000/4000 Administrator’s Guide 18-19 To View the Sup porting Hardware Components Properties: 1 In the Hardware Monitor pane, e ither double-click or right-click and select properties for the desired supporting hardware component. The component’s properties dial og box wi ll appear with the General Info tab displayed.
Chapter 18-RMX Hardware Monitoring 18-20 FAN Properti es: The RMX unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a sy stem shut down.
P o lycom RMX 2000/4000 Administrator’s Guide 18-21 LAN 0, LAN 1, LAN 2 Properties: The RMX unit’s chassis contains 3 external LAN connectors which register the fo llowing information list ed below. The informati on will be refreshed e very 8 seconds and also contains a peek detector to log the maximal values, since the last peek values rese t.
Chapter 18-RMX Hardware Monitoring 18-22 Diagnostic Mode Diagnostic Mode is a debugging tool for performing hardware diagnostics that detect malfuncti ons in the hardware component’s performance. Diagnostics are perf ormed only for the MFA, CPU and Switch (Car ds: MPM, CPU, RTM IP and RTM ISDN).
P o lycom RMX 2000/4000 Administrator’s Guide 18-23 Pe rforming Diagnostics To run Diagnostics on a Hardware Component: 1 In the list pane toolba r, click the Diagnostic Mode ( ) button. The RTM-IP 4000 and CNTL 4000 components indica te a status of “Diagnostics”; t he MPM+ cards indica te “Resetting”.
Chapter 18-RMX Hardware Monitoring 18-24 The Diagnostics pane is displayed at the bottom of the screen. Repositioning the pane is enabled by clicking and dragging the pane to the desired location on the screen , i.
P o lycom RMX 2000/4000 Administrator’s Guide 18-25 Additional test parameters can be se t before performing the tests, as described below. 4 Click th e Run Selected Tests button. The selected t ests are initialized. This process may take some time.
Chapter 18-RMX Hardware Monitoring 18-26 Diagnostics Monitoring A hardware component’s test status ca n be viewed in the Diagnostics Test Monitoring section before, during and af te r tests have been initiated. Test results will only be displayed aft er tests are completed.
P o lycom RMX 2000/4000 Administrator’s Guide 18-27 Cards Monitor The Cards Monitor tab displays th e stat us of the selected tests being run on the currently viewed card, i.
Chapter 18-RMX Hardware Monitoring 18-28 Error Buffer The Error Buffer tab displays the err o rs encountered during testing of the cards. T able 18-16 T ests Monitoring - Card Monitor Parameters Column Description Te s t i d Th e test ID numb er . ErrorS tring Indicates the error encountered duri ng testing.
A-1 Appendix A Disconnection Causes If a participant was unable to connect to a conference or was disconnected from a conference, the Connectio n Status tab in the Participant Properties dialog box indicates the call disconnecti on cause. In some cases, a possible solution may be displayed.
Appendix A-Di sconnection C auses A-2 Resources deficiency Insufficient resources available. Call close. Call closed by MCU The MCU disconne cted the call. H323 call close. No port left for audio Insufficient audio ports. H323 call close. No port left for video The required vi deo ports exceed the number of ports allocated to video in fixed ports.
P o lycom RMX 2000/4000 Administrator’s Guide A-3 H323 call closed. Remote busy The endpoint was busy . (Applicable only to dial- out) H323 call closed. Normal The call ended normally , fo r exa mple, the endpoint disconnected. H323 call closed. Remote reject The endpoint rejected the call.
Appendix A-Di sconnection C auses A-4 H323 call closed. Local capability wasn't accepted by remote The endpoint did not acce pt the capabilities sent by the gatekeeper . H323 failure Internal error occurred. H323 call closed. Remote stop responding The endpoint stopped resp onding.
P o lycom RMX 2000/4000 Administrator’s Guide A-5 SIP client error 406 The en dpoint se nt a SIP Client Error 406 (Not Acceptable) resources . The remote endpoint cannot accept the call because it does not have the necessary responses.
Appendix A-Di sconnection C auses A-6 SIP client error 481 The endpoint sent a SIP Client Error 481 (Call/ T ransaction Does Not Exist) re sponse. SIP client error 482 The end point sent a SIP Client Error 482 (Loop Detected) response. SIP client error 483 The endpoint sent a SIP Client Error 483 (T oo Many Hops) response.
P o lycom RMX 2000/4000 Administrator’s Guide A-7 SIP moved permanently The endpoint moved permanently . The user can no longer be found at the addre ss in the Request-URI. SIP moved temporarily T he remote endpoint moved temporarily . SIP not found T he endpoint was not found.
Appendix A-Di sconnection C auses A-8 SIP server error 501 The SIP server sent a SIP Server Error 501 (Not Implemented) response. The server does not support the functionality required to fulfill the request. SIP server error 502 The SIP server sent a SIP Server Error 502 (Bad Gateway) response.
P o lycom RMX 2000/4000 Administrator’s Guide A-9 SIP transport error Unable to initiate conne ction with the endpoint. SIP unauthorized T he request requires user authentication.
Appendix A-Di sconnection C auses A-10 ISDN Disconnection Causes Ta b l e A - 2 ISDN Disconnection Causes Disconnect io n Cause Number Summary Description 1 Unallocated (unassigned number) No route to the number exists in the ISDN network or the number was not found in the routing t able.
P o lycom RMX 2000/4000 Administrator’s Guide A-11 8 Pre-Emption The call has been pre-empted. 9 Pre-Emption – Circuit reserved for reuse Call is being cle ared in response to user request. 16 Normal Call Clearing Call cleared norma lly beca use user hung up.
Appendix A-Di sconnection C auses A-12 29 Facility Re jected User requ ested suppl ementary service which cannot be provided by the network. 30 Response to ST A TUS ENQUIR Y A ST A TUS message has been received in response to a prior ST A TUS ENQUIR Y .
P o lycom RMX 2000/4000 Administrator’s Guide A-13 47 Resource Unavailable, Unspecified The resource is unavaila ble. No other disconnection cause appl ies. 49 Quality of Service Not Available Quality of Service, as defined in Recommendation X.213, cann ot be provided.
Appendix A-Di sconnection C auses A-14 63 Service or Option Not Available, Unspecif ied The service or option is unavailable. No other disconnectio n ca use applies. 65 Bearer Capability Not Implemented The requested bearer capability is not supported.
P o lycom RMX 2000/4000 Administrator’s Guide A-15 83 A Suspended Call Exists, but This Call Identity Does Not Exist A RESUME message cannot be executed by the network as a result of an unknown call identity . 84 Call Identity in Use A SUSPEND message has been rece ived with a call identity sequence that is already in use.
Appendix A-Di sconnection C auses A-16 97 Message T ype Non-Existent or Not Implemented A message was received that is of a type that is not defined or of a type that is d efined but not implemented.
P o lycom RMX 2000/4000 Administrator’s Guide A-17 1 10 Message with Unrecognized Parameter Discarded A message was discarded because it contained a parameter that was not recognized. 1 1 1 Protocol Error , Unspecified A protocol error has occurred.
Appendix A-Di sconnection C auses A-18.
B-1 Appendix B Alarms and Faults Alarms Ta b l e B - 1 Alarms Alarm Code Alarm Descriptio n A new activation ke y was loaded. Reset the system. A new activation key was loaded: Reset the MCU. A new version was i nstalled. Reset the system. A new version was inst alled: Reset the MCU.
Appendix B-Alarms and Faults B-2 Backup of CDR files is required If the ENABLE_CYCLIC_FILE_SYSTEM_ALARMS is set to YES (def ault setting when JITC_MODE System Flag is set to YES) and a C yclic File reaches a file retention ti me or file storag e capacity limit, the user is alerted that CDR files need to be backed up.
P o lycom RMX 2000/4000 Administrator’s Guide B-3 Central signaling component failure Possible explanations: • Central signaling compone nt failure; unit type: [NonComponentCSMngntCSH323CSSIP] •.
Appendix B-Alarms and Faults B-4 DEBUG mode enabled Possible explanations: • System is running in DEBUG mode. • System DEBUG mode initiated. DEBUG mode flags in use System is using DEBUG CFG flags.
P o lycom RMX 2000/4000 Administrator’s Guide B-5 Failed to connect to application server Possible reasons for the failure: • Failed to connect to applica ti on server: • Failed to establish connection to server , url = [url].
Appendix B-Alarms and Faults B-6 File error P ossible reas ons for the file error: • XML file does not exist [file name]; Error no: [error number]. • Not authorized to open XML file [file name]; Error no: [error nu mb er]. • Unknown problem in o peni ng XML file [file name]; Error no: [error number].
P o lycom RMX 2000/4000 Administrator’s Guide B-7 Gatekeeper failure Possible reasons for the Gatekeeper failure: • Failed to register to altern ate Gatekee per . • Gatekeeper discovery state. - Check GK IP address (GUI, ping) • Gatekeeper DNS Host na me not found.
Appendix B-Alarms and Faults B-8 Gatekeeper failure (cont.) • Gatekeeper reje cted RRQ due to invalid terminal alias. • Gatekeeper rejected RRQ due to resource unavailability . • Gatekeeper rejected RRQ due to Security Denial. • Gatekeeper rejected RRQ due to terminal type.
P o lycom RMX 2000/4000 Administrator’s Guide B-9 Internal MCU reset Possible explanations: • McmsDaemon reset due to policy decision: [Pro cess failed [abs crash counter: crash counter]: process name].
Appendix B-Alarms and Faults B-10 IP Network Service n ot found Possible explanations: • IP Service not found in the Network Services list. • m_S tatusRead IpServiceList.
P o lycom RMX 2000/4000 Administrator’s Guide B-11 No default ISDN/PSTN Network Service defined in ISDN/PSTN Network Services list No default IVR Service in IVR Services list No default IVR Service in IVR Services list: Ensure that one conference IVR Service and one EQ IVR Service are set as default.
Appendix B-Alarms and Faults B-12 Product T ype mismatch. System is restarting. The user is alerted to a mismatch between the product type that is stored in MCU so ftware and the product type received from another system component. In such a case the system is automatically restarted.
P o lycom RMX 2000/4000 Administrator’s Guide B-13 Security mode failed. Certificate has expired. Security mode failed. Certificate host name does not match the RMX host name. Security mode failed. Certificate is about to expire. Security mode failed.
Appendix B-Alarms and Faults B-14 SIP TLS: Failed to load or verify certificate files This alarm indicates that the certificate fi les required for SIP TLS could not be loaded to the RMX. Possible causes are: • Incorrect certif icate file name. Only file s wi th the following names can be loaded to the system: rootCA.
P o lycom RMX 2000/4000 Administrator’s Guide B-15 SSH is enabled S tartup process failure Process failed: [Process name] failed to start. SWITCH not responding System Configuration modified System configuration flags were modified. Reset the MCU. T ask terminated T ask terminated: [T ask Name].
Appendix B-Alarms and Faults B-16 User initiated MCU reset MCU reset was initiated by a system user . User Name "SUPPORT" cannot be used in Enhanced Se curity Mode When Enh anced Security Mode (JITC_MODE=YES) is enabled, the User Name "SUPPORT" cannot be used to define a new User .
C-1 Appendix C CDR Fields - Unformatted File The CDR (Call Detail Records) util it y is used to ret rieve confere nce information to a fi le. The CDR utility can retrieve conference information to a file in both formatted and unformatted formats. Unformatted CDR files contain multiple records.
Appendix C-CDR F ields - Unformatted Fi le C-2 The MCU sends the entire CDR file via API or HTTP, and the RMX 2000 or external application does the pr ocessing and sorting. The RMX 2000 ignores ev ents that it does not recogniz e, that is, events written in a hi gher version that do not exist in the current version.
P o lycom RMX 2000/4000 Administrator’s Guide C-3 The Conference Summary R ecord The conference summary record (the first record in the unformatted CDR file) contains the followi ng fields: Ta b l e C - 1 Conference Summa ry Record Fie lds Field Descrip tion File V ersion The version of the CDR utility that created the file.
Appendix C-CDR F ields - Unformatted Fi le C-4 File Name The name of the conference log file. GMT Offset Sign Not supported. Always contains the value 0 .
P o lycom RMX 2000/4000 Administrator’s Guide C-5 Event R ecords The event records, that is, all r ecord s in the unform atted file except the first record, contain standard fields, such as the event type code and the time stamp, followed by fields that are event specific.
Appendix C-CDR F ields - Unformatted Fi le C-6 Event T ypes The table below contains a list of the events that can be logged in the CDR file, and indicates where to find d etails of the fields that are specific to that type of ev ent.
P o lycom RMX 2000/4000 Administrator’s Guide C-7 4 ISDN/PSTN CHANNEL DISCONNECTED An ISDN/PSTN channel d isconnected. For more information about the fields, see T able C-10, “ Event fields for Event 4 - ISDN/PSTN CHANNEL DISCONNECTED”, on page C-26 .
Appendix C-CDR F ields - Unformatted Fi le C-8 17 H323 P ARTICIP ANT CONNECTED An H.323 participant connected to the conference. For more informa tion about the fields, see T able C-18, “ Event Fields for Events 17, 23 - H323 P ARTICIP ANT CONNECTED, SIP P ARTICIP ANT CONNECTED”, on pag e C-37 .
P o lycom RMX 2000/4000 Administrator’s Guide C-9 23 SIP P ARTICIP ANT CONNECTED A SIP participant connected to the conference. For more information about the fields, see T able C-18, “ Event Fields for Events 17, 23 - H323 P ARTICIP ANT CONNECTED, SIP P ARTICIP ANT CONNECTED”, on page C-37 .
Appendix C-CDR F ields - Unformatted Fi le C-10 32 EVENT NEW UNDEFINED PA R T Y CONTINUE IPV6 ADDRESS Information about the IPv6 address of the participant’ s endpoint.
P o lycom RMX 2000/4000 Administrator’s Guide C-11 104 USER RECONNECT P ARTICIP ANT A user reconnected a participant who was disconnected from the conference.
Appendix C-CDR F ields - Unformatted Fi le C-12 109 OPERA TOR AT T E N D PA R T Y Th e RMX User moved the particip ant to the Operator conference. For more informatio n, see T able C-32, “ Event Fields for Events 107 and 109 - OPERA TOR MOVE P ARTY FROM CONFERENCE and OPERA TOR AT T E N D PA R T Y ” , on page C-47 .
P o lycom RMX 2000/4000 Administrator’s Guide C-13 2007 P ARTICIP ANT DISCONNECTED CONTINUE 1 Additional information abou t a P ARTICIP ANT DISCONNECTED event. For more information about the fields, see T able C-13, “ Event Fields for Event 2007 - P ARTICIP ANT DISCONNECTED CONTINUE 1”, on page C-29 .
Appendix C-CDR F ields - Unformatted Fi le C-14 2102 USER ADD P ARTICIP ANT CONTINUE 2 Additional information abou t a USER ADD PA R T I C I PA N T event.
P o lycom RMX 2000/4000 Administrator’s Guide C-15 5001 CONFERENCE ST ART CONTINUE 4 Additional information abou t a CONFERENCE ST ART event. For more information about the fields, see T able C-5, “ Event Fields for Event 500 1 - CONFERENCE ST AR T C ONTINUE 4”, on page C-21 .
Appendix C-CDR F ields - Unformatted Fi le C-16 Event Specific Fields The following tables describe the fields which are specific to e ach type of event.
P o lycom RMX 2000/4000 Administrator’s Guide C-17 Line Rate (cont.) 33 - 1024 kbp s 34 - 4096 kbps Restrict Mode Not supported. Always cont ains the val ue 0 . Audio Algorithm The audio algorithm. Currently the on l y val u e is : 255 - Auto Video Session The video session type.
Appendix C-CDR F ields - Unformatted Fi le C-18 Ta b l e C - 4 Event Fields for Event 2001 - CONFERENCE ST ART CONTINUE 1 Field Description Audio T ones Not supported. Always contains the value 0 . Alert T one Not sup ported. Always contains the value 0 .
P o lycom RMX 2000/4000 Administrator’s Guide C-19 Cascade Mode The cascading mode. Currently the on l y val u e is : 0 - None Master Name Not supp orted. This field remains empty . Minimum Number of Participants The number of p articipants for which the system reserved resources.
Appendix C-CDR F ields - Unformatted Fi le C-20 Maximum Number of Participants The maximum number of particip ants that can connect to the conference at one time. The value 655 35 (auto) indicates that as many particip ants as the MCU’s resources allow can connect to the conference, up to the maximum possible for the type of conference.
P o lycom RMX 2000/4000 Administrator’s Guide C-21 Lecturer Note: This field is only relevant if the Le cture Mode T ype is Lecture Mode. The name of the participant selected as the conference lecturer . Time Interval Note: This field is only relevant if Lecturer View Switching is enabled.
Appendix C-CDR F ields - Unformatted Fi le C-22 Conference Password The conferen c e p assword. An empt y field “” means t hat no conference password was assigned to the conference. Chairperson Password The chairperson password. An empty field “” means that no chairperson password was assigned to the conference.
P o lycom RMX 2000/4000 Administrator’s Guide C-23 Ta b l e C - 8 Event Fields for Event 2 - CONFERENCE END Field Descrip tion Conference End Cause Indicates the reason fo r the termination of the conference, as follows: 1 - The conference is an on going conference o r the conference was terminated by an MCU reset.
Appendix C-CDR F ields - Unformatted Fi le C-24 Call T ype The call type, as follows: 68 - 56 KBS data call 72 - 1536kbs data call (PRI only) 75 - 56 KBS data call 77 - Modem data service 79 - 384kbs .
P o lycom RMX 2000/4000 Administrator’s Guide C-25 Calling Participant Presentation Indicator The calling participant presentation indicator , as follows: 0 - Presentation allowed, default 1 - Prese.
Appendix C-CDR F ields - Unformatted Fi le C-26 T able C-10 Event fields for Event 4 - ISDN/PSTN CHANNEL DISCONNECTED Field Description Participant Name The participant name. Participant ID The identification number assigned to th e participant by the MCU.
P o lycom RMX 2000/4000 Administrator’s Guide C-27 Participant S tatus The participant st atus, as follows: 0 - Idle 1 - Connected 2 - Disconnected 3 - W aiting for dial-in 4 - Connecting 5 - Disconnecting 6 - Partially connected. Party has completed H.
Appendix C-CDR F ields - Unformatted Fi le C-28 Secondary Cause (cont.) 15 - Video stream violation due to incompatible annexe s or other discrep ancy .
P o lycom RMX 2000/4000 Administrator’s Guide C-29 T able C-13 Event Fields for Event 2007 - P ARTICIP ANT DISCONNECTED CONTINUE 1 Field Descrip tion Rx Synchronization Loss The number of times that the general synch ronization of the MCU was lost.
Appendix C-CDR F ields - Unformatted Fi le C-30 T .120 Unit ID Not supported. Always contains the value 0 . T .120 MCS Board ID Not supported. Always contains the value 0 . T .120 MCS U nit ID Not sup ported. Always contains the value 0 . H.323 Board ID Not supported.
P o lycom RMX 2000/4000 Administrator’s Guide C-31 Number Of Channels Note: This field is only relevant to ISDN/PSTN participants. The number of channels be ing connected for this participant. Net Channel Width No t supported. Always cont ains the val ue 0 .
Appendix C-CDR F ields - Unformatted Fi le C-32 Number of Participant Phone Numbers Note: This field is only relevant to ISDN/PSTN particip ants. The number of participant phone numbers. In a dial-in connection, the participant phone number is the CLI (Calling Line Identificati on) as identified by the MCU.
P o lycom RMX 2000/4000 Administrator’s Guide C-33 T able C-15 Event Fields for Event s 2010, 2101, 2105 - DEFINED P ARTICIP ANT CONTINUE 1, USER ADD P ART ICIP ANT CONTINUE 1, USER UPDA TE P ARTICIP ANT CONTINUE 1 Field Descrip tion Network T ype The type of network between the participant and the MCU, as follows: 0 - ISDN/PSTN 2 - H.
Appendix C-CDR F ields - Unformatted Fi le C-34 Bonding Phone Number Note: This field is only rele vant to ISDN/PSTN particip ants. The phone number for Bonding dial-o ut calls. Bonding is a communication pr oto col that aggregates from two up to thirty 64 Kbps B channels together , to look like one large bandwidth channel.
P o lycom RMX 2000/4000 Administrator’s Guide C-35 H.323 Participant Alias Name/SIP Participant Address Note: This field is only relevant to IP participant s. For H.323 participant s: The particip ant alias. The alias may contain up to 512 characters.
Appendix C-CDR F ields - Unformatted Fi le C-36 Ta b l e C - 1 7 Event fiel ds for Event 15 - H323 CALL SETUP Field Description Participant Name Th e name of the participant. Participant ID The identification number assigned to the participant by the MCU.
P o lycom RMX 2000/4000 Administrator’s Guide C-37 T able C-18 Event Fields for Events 17, 23 - H323 P ARTICIP ANT CONNECTED, SIP P ARTICIP ANT CONNECTED Field Descrip tion Participant Name The name of the participant. An empty field “” denotes an unidentifie d particip ant or a participant whose name is unspecified.
Appendix C-CDR F ields - Unformatted Fi le C-38 Secondary Cause Note: This field is only relevant if the Participant S tatus is Secondary . The cause for the secondary connectio n (not being able to connect the video channels), as follows: 0 - Default.
P o lycom RMX 2000/4000 Administrator’s Guide C-39 T able C-19 Event Fields for Event 18 - NEW UNDEFINED P ARTICIP ANT Field Descrip tion Participant Name The name of the participant. Participant ID The id entification number assi gned to the participant by the MCU.
Appendix C-CDR F ields - Unformatted Fi le C-40 Net Sub-Service Name Not supported. This field remains empty . Number of Participant Phone Numbers Note: This field is only relevant to ISDN/PSTN particip ants. The number of participant phone numbers. The participant phone number is the CLI (Calling Line Identification) as identified by the MC U.
P o lycom RMX 2000/4000 Administrator’s Guide C-41 H.243 Password Not supported. This field remains empty . Chair Not supported. Always cont ains the val ue 0 . Video Protocol The video protocol, as follows: 1 - H.261 2 - H.263 4 - H.264 255 - Auto Broadcasting Vo l u m e The broa dcasting volume assigned to the participant.
Appendix C-CDR F ields - Unformatted Fi le C-42 IP Address Note: This field is only relevant to IP participants. The IP address of the participant. An address of 4294967295 indicates th at no IP address was specified for the particip ant, and the gate ke eper is used for routing.
P o lycom RMX 2000/4000 Administrator’s Guide C-43 T able C-20 Event Fields for Event 1001 - NEW UNDEFINED P ARTY CONTINUE 1 Field Descrip tion Encryption Indicates the participant’s encryption setting as follows: 0 - The participant is not encrypted.
Appendix C-CDR F ields - Unformatted Fi le C-44 T able C-23 Event Fields for Event 22 - DTMF CODE F AILURE Field Description Participant Name The name of the participant. Participant ID The identification number assigned to th e participant by the MCU.
P o lycom RMX 2000/4000 Administrator’s Guide C-45 Recording Link Name The name of the Recordi ng Li nk. Recording Link ID The Recording Link ID. S tart Recording Policy The start recording policy , as follows: 1 - S tart recording automatically as soon as the first participant connect s to the conference.
Appendix C-CDR F ields - Unformatted Fi le C-46 T able C-26 Event Fields for Event 30 - GA TEKEEPER INFORMA TION Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU.
P o lycom RMX 2000/4000 Administrator’s Guide C-47 T able C-30 Event Fields for Event s 102,103, 104 - USER DELETE P ARTICIP ANT , USER DISCON NECT P ARTICIP ANT , USER RECONNECT P ARTICIP ANT Field.
Appendix C-CDR F ields - Unformatted Fi le C-48 Destination Conf Name The name of the conference to whi ch the pa rticipant was moved. Destination Conf ID The identification number of th e conference to which the participant was moved.
P o lycom RMX 2000/4000 Administrator’s Guide C-49 Number Of Channels Note: This field is only relevant to ISDN/PSTN participants. The number of channels, as fo llows: 255 - Auto Otherwise, in range of 1 - 30 Net Channel Width T he bandwidth of each channel.
Appendix C-CDR F ields - Unformatted Fi le C-50 Number T ype Note: This fie ld is only relevant to dial-out participants. Note: This field is only relevant to ISDN/PSTN particip ants.
P o lycom RMX 2000/4000 Administrator’s Guide C-51 Number of MCU Phone Numbers Note: This field is only relevant to ISDN/PSTN participants. The number of MCU phone numbe rs. In a dial-in connection, the MCU phone number is the number dialed by the participant to connect to the MCU.
Appendix C-CDR F ields - Unformatted Fi le C-52 Chair Not supported. Always contains the value 0 . Video Protocol The video protocol, as follows: 1 - H.261 2 - H.263 3 - H.264* 4 - H.264 255 - Auto Audio V olume The broadcasting volume assigned to the participant.
P o lycom RMX 2000/4000 Administrator’s Guide C-53 IP Address Note: This field is only relevant to IP particip ants. The IP address of the participant. An address of 4294967295 indi cates that no IP address was specified for the participant, and the gatekeeper is used for routing.
Appendix C-CDR F ields - Unformatted Fi le C-54 T able C-34 Event Fields for Event 1 1 1 - OPERA TOR BACK TO CONFERENCE PA R T Y Field Description Operator Name The login name of the oper ator moving the participant back to the conference. Party Name The name of the participant being moved.
P o lycom RMX 2000/4000 Administrator’s Guide C-55 Disconnection Cause V alues For an explanati on of the disco nnection causes, se e Appendix A: " Disconnection Causes” on page A-1 .
Appendix C-CDR F ields - Unformatted Fi le C-56 191 H323 call cl ose. Remote busy 192 H323 call cl ose. Normal 193 H323 call cl ose. Remote reject 194 H323 call cl ose. Remote unreachable 195 H323 call cl ose. Unknown reason 198 H323 call cl ose. Small bandwidth 199 H323 call cl ose.
P o lycom RMX 2000/4000 Administrator’s Guide C-57 257 SIP remote stopped responding 258 SIP remote unreachable 259 SIP transport error 260 SIP bad name 261 SIP trans error TCP invite 300 SIP redire.
Appendix C-CDR F ields - Unformatted Fi le C-58 415 SIP unsupported media type 420 SIP client error 420 480 SIP temporarily not avai lable 481 SIP client error 481 482 SIP client error 482 483 SIP cli.
P o lycom RMX 2000/4000 Administrator’s Guide C-59 MGC Manager Events that are not Supported by the RMX 2000 The following MGC Manager events are not supported by the RMX 2000: • Event 8 - REMOTE .
Appendix C-CDR F ields - Unformatted Fi le C-60.
D-1 Appendix D Ad Hoc Conferencing and External Database Authentication The RMX Ad Hoc conferencing featur e enables participants to start ongoing conferences on-the- fly, without prior definition when dialing an Ad Hoc-enabled Entry Queue. The created conference parameters are taken from the Profile assigned to the Ad Hoc-enabled Entry Queue.
Appendix D-Ad Hoc Conferencing an d Ext ernal Database Authentication D-2 Ad Hoc Conferencing without Authentication A participant dials in to an Ad Hoc-enabled Entry Queue and starts a new conference based on the Profile assigned to the Entry Queue.
P o lycom RMX 2000/4000 Administrator’s Guide D-3 To enable this workflow, the follow ing components must be defined in the system: • An Entry Queue IVR Service with the appropriate audio file req.
Appendix D-Ad Hoc Conferencing an d Ext ernal Database Authentication D-4 Entry Queue Level - Conference Initiation V alidation with an External Database Application Starting a new conference with ext.
P o lycom RMX 2000/4000 Administrator’s Guide D-5 If this Conference ID is not regist ere d in the database, the conference cannot be started and this participant is disconnecte d from the Entry Queue. 5 The ext ernal databas e cont ains a list of participan ts (users), with their assigned parameters.
Appendix D-Ad Hoc Conferencing an d Ext ernal Database Authentication D-6 application it must be configured to access the external database for authentication. • An Entry Queue IVR Service config ured wi th the appropriate audio prompts requesting the Conference ID and configured to access the external database for authentication.
P o lycom RMX 2000/4000 Administrator’s Guide D-7 Conference Access V alidation - All P articipants (Always) Once the conference is created eith er via an Ad Hoc Entry Queue, or a standard ongoing c.
Appendix D-Ad Hoc Conferencing an d Ext ernal Database Authentication D-8 If there is no match (i.e. the conference or personal password are not defined in the database), the request to access the conference is rejected and the participant is disconnected from the MCU.
P o lycom RMX 2000/4000 Administrator’s Guide D-9 Conference Access V alidation - Chairperson Only (Upon Re q ue s t ) An alternative validation method at th e conference level is checking only the chairperson password with the external database application.
Appendix D-Ad Hoc Conferencing an d Ext ernal Database Authentication D-10 • If the correct conference password is ente red, the participant is prompted to enter the chairperson identifier key. — If no identifier is entered, the participant is connected to the conference as a standard participant.
P o lycom RMX 2000/4000 Administrator’s Guide D-11 System Settings for Ad Hoc Conferencing and External Database Authentication Ad Hoc Settings Before a participant can initia te an Ad Hoc conferenc.
Appendix D-Ad Hoc Conferencing an d Ext ernal Database Authentication D-12 • Conference IVR Service with Conf erence Access Authentication Enabled Set the Conference IVR Service to se nd authenticat.
P o lycom RMX 2000/4000 Administrator’s Guide D-13 MCU Configuration to Commun icate with an E xternal Database Application To enable the communication with th e exter nal database application, several flags must be set in the System Configuration. To set the System Configuration flags: 1 On the Setup menu, click System Configuration .
Appendix D-Ad Hoc Conferencing an d Ext ernal Database Authentication D-14 For more information about flag settings, see " $paratext>” on page 16-5 . 3 Click OK . 4 Reset the MCU f or flag ch anges to take effect. EXTERNAL_DB_ PORT The port number used by the MCU to access the external applicatio n server .
P o lycom RMX 2000/4000 Administrator’s Guide D-15 Enabling External Database V alidation for Starting New Ongoing Conferences The validation of the participant’s right to start a new conference with an external database application is configured in the Entry Queue IVR Service - Global dialog box.
Appendix D-Ad Hoc Conferencing an d Ext ernal Database Authentication D-16 Enabling External Da tabase V alidation for Conferences Access The validation of the participant’s right to join an ongoing conference with an external database application is configured in the Conference IVR Service - Global dialog box.
E-1 Appendix E P articipant Properties Advanced Channel Information The following appendix details the properties connecte d with information about audio and video parameters, as well as, problems with the network which can affect the audio and video quality.
Appendix E-Participant P roperti es Advanced Channe l Informatio n E-2 Frame Rate (video only) The number of vid eo frames per second that are transferred between the MCU and the endpoint. Annexes (video only) Indicates the H.263 annexes in use at the time of the last RTCP report.
P o lycom RMX 2000/4000 Administrator’s Guide E-3 Out of Order The number of packets arriving out of order . The fol- lowing details are displayed: • Accumulated N - total number of packets that arrived out of order since th e channel opened.
Appendix E-Participant P roperti es Advanced Channe l Informatio n E-4 Fragmented Indicates the number of packets that arrived to the IP card fragmented (i.
F-1 Appendix F Secure Communication Mode The RMX can be configured to work in Secure Mode by configuring the RMX and the RMX Web Client to work with SSL/TLS. In this mode, a SSL/TLS Certificate is installed on the MCU , setting the MCU Listening Port to secured port 443.
Appendix F-Secure Communication Mode F-2 To create/purchase a certificate: 1 In the RMX menu, cli ck Setup > Se cured RMX Communication s > Create certificate request .
P o lycom RMX 2000/4000 Administrator’s Guide F-3 3 Click Send Details . The RMX cr eates a New Certificate Request and returns it to the Create Certificate Request dialog box along with the information the user submitted. 4 Click Copy Request to copy the New Certificate Request to the workstation’s clipboard.
Appendix F-Secure Communication Mode F-4 2 In the RMX menu, click Setup > Secured RMX Commun ications > Send Certificate . 3 Click Paste Certificate to paste the clipboard content into the Send Certificate dialog box. 4 Click the Send Certificate button to send the certificate to the RMX.
P o lycom RMX 2000/4000 Administrator’s Guide F-5 Creating/Modifying Sy stem Flags The following System Flags in system.cfg control secure communications. • RMX_MANAGEMENT_SECURITY_PROTOCOL • EXTERNAL_DB_PORT Appendix F , “System Flag s” , below, lists both flags and their settings.
Appendix F-Secure Communication Mode F-6 • A secure communication indicator ( ) is displayed in the browser’s status bar. To enable secure communications mode: 1 In the RMX Management pane, click IP Network Services. 2 In the IP Network Services list pane, double click the Management Network entry.
P o lycom RMX 2000/4000 Administrator’s Guide F-7 Securing an External Database TLS 1.0 is used when securing co mmunications between the RMX and an external dat abase.
Appendix F-Secure Communication Mode F-8.
G-1 Appendix G Configuring Direct Connections to RMX Direct connection to the RMX is necessary if you want to: • Modify the RMX’s Factory Default Management Network settings without using the USB key . • Connect to the RMX’s Alternate Management Network for support purposes.
Appendix G-Configuring Di rect Connections to R MX G-2 The administrator’s Login name, Password , viewing and system permissions on the Alternate Management Network are the same as those on the Management Network. Once logged in, the RMX Web Client behaves as if the administrator had logged in on the Ma nagement Network.
P o lycom RMX 2000/4000 Administrator’s Guide G-3.
Appendix G-Configuring Di rect Connections to R MX G-4 3 In the Local Area Connection Status dialog box, cl ick the Properties button. 4 In the Local Area Connection Properties dialog box, select Interne t Protocol [T CP/IP] > Properties . 5 In the Internet Protocol (TCP/IP) Properties dialog box, select Use the following IP address .
P o lycom RMX 2000/4000 Administrator’s Guide G-5 6 Enter the IP address, Subnet mask and Default gateway for the workstation. The workstation’s IP address s hould be in the same network neighborhood as the RMX’s Control Unit IP address. Example: IP address – near 192.
Appendix G-Configuring Di rect Connections to R MX G-6 7 Click the OK button. Ta b l e G - 1 Reserved IP Addresses Network Entity IP Address Management Network (Factory Default) Alternate Network Control Unit IP Address 192.168.1.2 54 169.254.192.10 Control Unit Subnet Mask 255.
P o lycom RMX 2000/4000 Administrator’s Guide G-7 Connecting to the Management Network To connect directly to the RMX: 1 Using a LAN cable, connect the workstation to the LAN 2 Port on the RMX’s back panel . 2 Connect the power cable and power the RMX On .
Appendix G-Configuring Di rect Connections to R MX G-8 For more information about First-time Power-up and the Fast Configuration Wizard see the RMX 2000/4000 Getting Started Guide , " Procedure 1: First-time Power-up” on page 2-14 .
P o lycom RMX 2000/4000 Administrator’s Guide G-9 Connecting to the Altern ate Management Network Access to the Alternate Management Network is via a cable connecte d to a workstation. The Alternate Management Network is accessible only via the dedicated LAN 3 por t.
Appendix G-Configuring Di rect Connections to R MX G-10 Connecting to the RMX via Modem Remote access to the RMX’s Alternate Management Network is supported via an external PSTN <=> IP modem.
P o lycom RMX 2000/4000 Administrator’s Guide G-11 Procedure 3: Create a Dial- up Connection To create a dial-up connectio n: This procedure is performed once. Only the Dial field in the Connect applet (see step 10 on page G-15 ) is modified for connection to di fferent modems.
Appendix G-Configuring Di rect Connections to R MX G-12 3 In the Network Connection Type box , select Connect to the Internet and click the Next button. 4 In the Getting Ready box, select Set up my connect ion manually and click the Next button. 5 In the Internet Connection box, select Connect using dial-up modem and click the Next button.
P o lycom RMX 2000/4000 Administrator’s Guide G-13 6 In the Connection Name box, enter a Name for the modem connection (e.g. Modem Connection ) and click the Next button. 7 In the Phone Number to Dial box, enter the Phon e Number for the modem a nd click t he Next button.
Appendix G-Configuring Di rect Connections to R MX G-14 8 In the Connection Availability box, select Anyone’s use and click the Next button. 9 In the Internet Account Information box, complete the Username , Password and Confirm Password fields and click the Next button.
P o lycom RMX 2000/4000 Administrator’s Guide G-15 10 The Connection applet is displayed with th e field values filled in as specified by the New Connection Wizard . 11 Click t he Dial button to establish a connection to LAN 3 Port via the modem . The Windows – Network Connections applet displays Connected st atus for the new connection.
Appendix G-Configuring Di rect Connections to R MX G-16 Procedure 4: Connect to the RMX To Connect using the RMX Manager: To use the browser: In the browser’s command line, ente r http://<MCU Control Unit IP Address>/RmxManager.html and press Enter .
H-1 Appendix H Setting the RMX for Integration Into Microsoft OCS Environment Point-to-point and multipoint audio and video meetings can be initiated from Office Communicator, Wind ows Messenger and Polycom video endpoints (HDX and VSX) when the environment components are installed and configured.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-2 For a detailed description of th e configuration of the Polycom conferencing entities for the in tegration in Microsoft Office Communications Server 2007 see Polycom® HDX and RMX™ Systems Integration with Microsoft Office Co mmunications Server 200 7 Deployment Guide.
P o lycom RMX 2000/4000 Administrator’s Guide H-3 2 Expand the Enterprise Pools li st. 3 Right-click the server pool icon, click Properties > Fr ont End Properties .
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-4 4 Click the Host Authori zation tab. 5 Click the Add button to add the RMX as trusted host. The Add Authoriz ed Host dialog box opens. 6 In the Add Authorized Host dialog box, enter the RMX FQDN name as defined in the DNS and will be used in the Static Routes definition.
P o lycom RMX 2000/4000 Administrator’s Guide H-5 8 Click OK . The defined RMX appears i n the trus ted servers list in the server Front End Properties—Host Authorization dialog box. To add RMX to the Routing Roles: 9 In the Front End Properties dialog box, click the Routing tab.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-6 12 In the Next hop section enter the RMX FQ DN name as defined in the DNS and is used in the Host Authorization definition. 13 In the Transport field, sele ct TLS to enable the dial-out from conferences to SIP endpoints.
P o lycom RMX 2000/4000 Administrator’s Guide H-7 Creating the Security (TLS) Certificate in the OCS and Exporting the Certificate to the RMX W orkstation To work in Microsoft R1 and R2 environment .
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-8 2 Right-click the pool Front End entity, and click Certificate . The Office Communicator Server Wizard Welcome window is displayed. 3 Click Next . The Available Certificate Tasks window appears.
P o lycom RMX 2000/4000 Administrator’s Guide H-9 5 Select Send the Request immediately to an online certificate authority and click Next . The Name and Sec urity Settings window appears. 6 In the Name field, selec t the RMX name you entered in the F QDN field when defining the trusted host or as defined in the DNS server.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-10 9 Enter the name of the Organization and the Organization Unit and click Next . Your Server’s Subject Name window appears. 10 In the Subject n ame field, select the FQDN name of the RMX fr om the list or enter its name.
P o lycom RMX 2000/4000 Administrator’s Guide H-11 The Geographical Information window appears. 12 Enter the geographical information as required and click Next .
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-12 15 Click Next to confirm the listed parameters and create the requested certificate. The Assign Certificate Task window appears. 16 Select Assign certificate later and click Next (MS R2).
P o lycom RMX 2000/4000 Administrator’s Guide H-13 R etrieving the Certificate from the OCS to the RMX Wo r k s t a t i o n 1 In the OCS Enterprise Pools tree, expand the Pools list and the Server Pool list. 2 Right-click the pool Front End entity, and select Certificate .
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-14 4 Select the certificate Subject Name of the RMX and click Next. The Export C ertificate window appears. 5 Enter the path and file name of the certificate file to be exported or click the Browse button to select the path from the list.
P o lycom RMX 2000/4000 Administrator’s Guide H-15 7 If required, enter any password. For example, Polycom . Write do wn this passwo rd as you will have to manually creat e a password file in which this password will appear. Click Next . The Certificate Wizard Complete d window appears.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-16 Optional. Creating the Ce rtificate P assword File (certPassword.txt) If you have used a password when creating the ce rtificate file ( *.pfx ), you must create a certPassword.
P o lycom RMX 2000/4000 Administrator’s Guide H-17 Optional. Setting the Static R oute & T rusted Host for RMX in the Load Balancer Server If your network includes a L oad Balancer server, the RMX unit must be configured as a trusted host in the Loa d Balancer server in the same way it is configured in the OCS.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-18 The definition procedure is the same as for setting the RMX as trusted and define St atic routes in the OCS. For details, see “ Setting the Trusted Host and Static Route for RMX in the OCS” on page 2 .
P o lycom RMX 2000/4000 Administrator’s Guide H-19 Configuring the RMX 2000/4000 for Microsoft OCS 2007 Integration Modify the RMX Management Network Service to Include the DNS Server The Management.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-20 6 View or modify the follow ing fields: 7 Click OK . T able 1 Management Network Prope rtie s – DNS Parameters Field Description MCU Host Name Ente r the name of the MCU on the network.
P o lycom RMX 2000/4000 Administrator’s Guide H-21 Defining a SIP Network Service in the RMX Your Polycom RMX 2000/4000 system s hould be installed according to standard installation procedures. See the Polycom RMX 2000/4000 Getting Started Guide , which describes how to set up and configure the MCU.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-22 4 Make sure the IP Network Type is set to H.323 & SIP even though SIP will be the only call setup used with Office Communications Server 2007.
P o lycom RMX 2000/4000 Administrator’s Guide H-23 9 Change th e Transport Type to TLS . The Se nd Certificate button is enabled. 10 Click th e Send Certifica te button.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-24 11 Click the Browse button. The Open dialog box appears, letting you select the ce rtificate file(s) to send to the MCU.
P o lycom RMX 2000/4000 Administrator’s Guide H-25 — A *.pfx file if the certificate file was created in the OCS without using a password. The *. pfx file will be converted int ernally by the RMX into three certificate files named r ootCA.pem , pkey.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-26 2 Scroll to the flag MS_ENVIRONMENT and click it. The Edit Flag dialog box is displayed. 3 In the Value field, enter YES to set the RMX SIP environment to Microsoft solution.
P o lycom RMX 2000/4000 Administrator’s Guide H-27 SIP_FREE_VIDEO_RESOURCES (continued) The system allocates the resources according to the participant’s endpoint capabilities, with a minimum of one CIF video resource. Enter YES to enable the system to free the video resources for allocation to other conference participant s.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-28 Dialing to an Entry Queue, Meeting R oom or Conference The preferred dialing mode to the conf erencing entities such as Meeting Rooms, conferences and Entr y Queues is direct dial in using the domain name defined in the OCS Static Rout es.
P o lycom RMX 2000/4000 Administrator’s Guide H-29 Active Alarms and T roubleshooting Active Alarms The following ac tive alarms may be displayed in the RMX System Alerts pane when the RMX is config.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-30 SIP TLS: Registration handshake failure This alarm ind icates a mismatch between the security protocols of the OCS and the RMX, preventing the Registra tion of the RMX to the OCS.
P o lycom RMX 2000/4000 Administrator’s Guide H-31 T roubleshooting • At the end of the installation and co nfiguration process, to test the solution and the integration with the OCS, create an ongoing conference with two participants, one dial-in and one dial-out and connect them to the conference.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-32.
An important point after buying a device Polycom 2000/4000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom 2000/4000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom 2000/4000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom 2000/4000 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom 2000/4000 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom 2000/4000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom 2000/4000.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom 2000/4000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom 2000/4000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
