Instruction/ maintenance manual of the product W720A-M Plantronics
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Sa vi ® W7 10 A- M/ W7 20 A- M Mul ti Dev ice Wi rel ess Hea dse t S yst em Use r g uid e TM.
Contents Welcome 4 System requirements 4 What's in the box 5 Base and headset basics 6 Accessories 7 Customise your headset 8 Adjust the headband 8 Adjust the mouthpiece 8 Charge your headset 10 .
About tab 30 Plantronics Update Manager 30 Troubleshooting 32 Headset 32 Desk phone 33 Mobile 33 Softphone 33 3.
Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi W710-M/W720-M Please refer to the safety instructions in the quick start guide for important product safety information prior to installation or use of the product.
WH300 headset (monaural) WH350 headset (binaural) Base and charging cradle USB cable Telephone interface cable Power supply What's in the box 5.
Base 1 Power jack 8 Computer button 2 Handset lifter jack 9 Mobile phone button 3 Telephone interface cable jack 10 Desk phone button 4 USB port 11 Bluetooth pairing button/LED 5 Desk phone speaking v.
1 Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk phone handset off the hook. Enables remote call control with your headset. 2 HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.
Optimise the comfort and fit of your headset. 1 To adj ust the headban d, lengt hen or shorten the ban d until it fits comfort ably. Po sition the headse t recei vers so that the foam c ushions sit com fortably over t he centr e of you r ears. 2 On the WH300, positio n the s tabilise r T-bar above y our ear.
3 Make s ure the front o f the m icrophon e faces your mo uth. If necessa ry, twis t the mi crophon e slight ly so i t’s in t he prop er posit ion. Do not use forcefu l twist ing moti ons or t ry to t urn the microp hone co mpletely around.
1 Align the cha rging cr adle pi ns with the base and pr ess firm ly unti l the cr adle res ts even ly on th e base. 2 Plug o ne end of power supply into po wer jack on bac k of the base a nd other end int o worki ng power outlet. 3 Place the hea dset in the cha rging cr adle.
Choose a desk phone s etup A, B or C and conn ect cab les. A Desk p hone (s tandard) USE • Connec t one en d of the teleph one inte rface c able to the bac k of the base • Discon nect the handset coil c ord from the ba se of th e desk phone an d re-con nect it to the teleph one int erface c able ju nction b ox.
1 While wearing headset , short press b ase desk phone button. NOTE If you don 't have remote c all con trol thr ough a lifter ( HL10) o r cable (EHS), m anually remove desk p hone ha ndset be fore eac h call. 2 If you do not hear a dial ton e, open the sid e panel and adj ust the middle configur ation s witch A- G unti l you d o.
Your mobile phone can be paired to multiple headsets and hands-free devices, but it can only be connected to one device at a time. The following are instructions for pairing your mobile phone to the base. 1 Press down an d hold B luetooth pairin g button (4 sec onds) on Savi b ase unti l indica tor LED flashe s red a nd blue.
Connec t the U SB cable . 1 While wearing your he adset, s hort pr ess the base co mputer b utton. 2 Dial a call f rom your comput er softp hone. 3 End th e call by press ing the headset call co ntrol b utton. The minimum recommended separation between your desk phone and the base is 6 inches.
Now that you’ve assembled your headset, installed the software and connected your phones, read this section to learn about the headset features, how to use the controls and more.
Talk t ime With a single full ch arge, th e heads et will provide up to 9 hours of conti nual tal k time. Talk ti me will b e reduc ed when operati ng in wi deband m ode and /or if t he head set is u sed cons istentl y at a long distan ce from the base .
Make general volume adjustments for the desk phone with the base volume dials. For computer volume adjustments, use your softphone application controls or your computer’s audio control panel (see below). Mobile phone volume can be adjusted on the mobile phone.
This section describes the base, its buttons and their functions. Basics When y ou pres s on a b ase butt on, you are ope ning a phone li ne/audi o channe l. Depen ding on the ci rcumsta nces, yo u won’t necessa rily hea r a dia l tone u ntil yo u’ve dia lled fro m your phone.
End su bscript ion If the base i s in sub scriptio n mode and you want to stop th e base from sea rching f or a he adset, press the sub scriptio n button again. The sub scripti on light will b e solid red for four se conds an d then g o to it s previo us stat e.
establ ish a c onnectio n with your mob ile phon e by pr essing t he base Bluetoo th butto n again , before the au to conne ction f eature w ill resu me.
Answer a call The ea siest w ay to an swer an incomin g call f rom the desk ph one, mo bile pho ne or co mputer is to pre ss the headset call but ton whe n you he ar an i ncoming call. Altern atively , you ca n answe r an inc oming ca ll by p ressing the bas e button for the line t hat is ringin g.
NOTE If you don 't have remote c all con trol thr ough a lifter ( HL10) o r cable (EHS), m anually remove desk p hone ha ndset be fore eac h call. 2 Dial a call u sing you r desk p hone. 3 To end the ca ll, pres s the h eadset c all butt on and hang up the han dset.
Softphone compatibility Call c ontrol from the headse t is ava ilable f or comp atible s oftphon es with no addit ional s teps by the us er exce pt Skype ™ . For a list o f compat ible so ftphones , visit plantro nics.com /softwa re . For Sk ype sup port, fo llow th e steps below.
To rem ove a g uest hea dset, p ress the guest h eadset’ s call b utton o r dock t he prima ry user ’s headse t in th e chargi ng cradl e. A sing le tone in the master headset will be heard a s each g uest le aves the call.
User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel. To acc ess the Plantro nics Co ntrol Pa nel, loa d Plant ronics s oftware by visi ting plantr onics.c om/softw are and click o n downlo ad butt on.
Feature Settings Default Genera l Default line Desk phone/PC/Mobile Desk phone Range High/med/low High Desk phone audio bandwidth Wideband/narrowband Narrowband PC audio bandwidth Wideband/narrowband .
Base settings Range High up to 350 ft. Medium up to 150 ft. Low up to 50 ft. To change the range with the base, see Setting the range. Audio bandwidth for desk phone and PC Wideband audio delivers heightened speech clarity and life-like fidelity.
Audio Limiting Audio Limiting provides advanced hearing protection for daily noise exposure. When Audio- Limiting is SELECTED, the system monitors and controls sound to ensure audio levels do not exceed 80 dBA or 85 dBA (whichever is selected) specified by current and imminent EU legislation.
Auto answer When enabled, this feature will configure your headset to automatically answer a call when it is removed from the charging cradle. Featur e set l ock The Pl antroni cs softw are all ows all of the b ase set tings to be loc ked to p revent c hanges.
Launch audio devices control panel Provides a shortcut to the Windows sounds and audio devices control panel. Ring both headset and PC This feature gives you the option to have the PC ringtone played on both the headset as well as the PC speaker.
Check for updates manually Check for available software and firmware updates at any time by clicking on the "Check for updates now" button. Install updates If new updates are available after a manual or automatic check, click on the "Install checked updates" button and installation will begin.
Talk time performance is significantly degraded even after a full recharge. Battery is wearing out. Contact us at www.plantronics.com/ support . I can’t hear a dial tone in the headset. Make sure your headset is charged. Make sure your headset is subscribed to base.
The handset lifter is installed, but does not lift the handset. Ensure the handset lifter power cord is firmly pushed into the handset lifter jack on the base. Pairing problems Ensure the Bluetooth LED on the base flashes red and blue by pressing the Bluetooth button for four seconds.
For Windows Vista and Windows 7 systems • Refer to the “Sound” option in your PC Control Panel. • Under the “Playback” tab, change the default setting from “Speakers Savi Office” to your PC speakers. Click “OK” to confirm your change.
Avoid touching the contacts at the rear of the unit unnecessarily. If operation is interrupted by a static event, power-cycle the product to restore normal functions.
An important point after buying a device Plantronics W720A-M (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Plantronics W720A-M yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Plantronics W720A-M - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Plantronics W720A-M you will learn all the available features of the product, as well as information on its operation. The information that you get Plantronics W720A-M will certainly help you make a decision on the purchase.
If you already are a holder of Plantronics W720A-M, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Plantronics W720A-M.
However, one of the most important roles played by the user manual is to help in solving problems with Plantronics W720A-M. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Plantronics W720A-M along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
