Instruction/ maintenance manual of the product 6211-I1 Paradyne
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6211-I1 Router User’ s Guide Document No. 6211-A2-GB21-30 A ugust 2005.
A August 2005 6211-A2-GB21-30 Copyright 2005 P aradyne Corporation. All rights reser ved. Printed in U .S.A. Notice This publication is protected b y feder al copyright law .
6211-A2-GB21-30 August 2005 B Important Safety Instructions 1. Read and follo w all warning notices an d instructions mar k ed on the p roduct or included in the manual.
C August 2005 6211-A2-GB21-30 This equipment has been tested and found to comply with the limits f or a Class B digital de vice, pursuant to P ar t 15 of the FCC Rules. These limi ts are designed to provide reasonab le p rotection against har mful interference in a residential installation.
6211-A2-GB21-30 August 2005 D Notice to Users of the Ca nadian T elephone Network NO TICE: This equipment meets t he applicable Industr y Canada T er minal Equi pment T echnical Specif ications.
E August 2005 6211-A2-GB21-30.
6211-A2-GB21-30 August 2005 i Contents About This Guide Document Pur pose and Intended Audience . . . . . . . . . . . . . . . . . . . . v Document Sum mary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Product-Rela ted Documents .
Contents ii August 2005 6211-A2-GB21-30 Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 ARP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6211-A2-GB21-30 August 2005 iii 6 Diagnostics Testing the D SL Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 7 Management Saving and Res toring the Config uration . . . . . . . . . . . . . . . . . . . .
Contents iv August 2005 6211-A2-GB21-30.
6211-A2-GB21-30 August 2005 v About This Guide Document Purpose and Intended A udience This guide contai ns detailed inf ormation about the 6211-I1 rout er . It is intended f or all users of the route r . Document Summary A master glossary of terms and acrony ms used in P aradyne documents is av ailable online at www .
About This Guide vi August 2005 6211-A2-GB21-30 Pr oduct-Related Documents Complete document ation f or P aradyne product s is av ailabl e online at www .paradyne.com . Select Suppor t → T echnical Manuals . T o order a pape r cop y of a Paradyne document, o r to speak with a sales representat ive , please call 1-727-530- 2000.
6211-A2-GB21-30 August 2005 1-1 1 Intr oduction Intr oduction Congr atulations on becoming the o wner of a 6211 ADSL router . This User’ s Guide will sho w you ho w to set up the router , and ho w to customize its configura tion to get the most out of th is product.
1. Introduction 1-2 August 2005 6211-A2-GB21-30 — Windows 95b , 98, 98SE, 2000, ME, NT , or XP (Note: Windows 95 re quires the installation o f the Winsoc k progr am, not included. Win dows 95 an d 98 do not support USB.) — (Optional) An Ethe r net hub or s witch, if you wish to conne ct the router to se ver al computers on an Ethernet network.
1. Introduction 6211-A2-GB21-30 August 2005 1-3 Fr ont Panel The front pane l contains LED indicators that show the status of the unit. Figure 1-2. Front P anel LEDs T able 1-1.
1. Introduction 1-4 August 2005 6211-A2-GB21-30 Rear Panel The rear panel co ntains the por ts f or the router's data a nd power connections. T able 1-2.
6211-A2-GB21-30 August 2005 2-1 2 Hard war e Installation and PC Setup Overview This chapter provides basic instructions for con necting the rout er to a computer or a LAN and to the Inte r net using DSL.
2. Hardware Installation and PC Setup 2-2 August 2005 6211-A2-GB21-30 — If y our LAN has more than one computer , y ou can attach one end of an Ethernet cable to a hub or a switch an d the other to the LAN port of the router . Either a crosso ve r or straight-throu gh Ethernet cable can be used.
2. Hardware Installation and PC Setup 6211-A2-GB21-30 August 2005 2-3 If the LEDs are illuminated as e xpect ed, the router is working proper ly . T able 2-1. LED Indicators This LED . . . Should be: POWER Solid green to indicate that the device is turned on.
2. Hardware Installation and PC Setup 2-4 August 2005 6211-A2-GB21-30 Installing the USB Driver The f ollowing section ap plies only if you use the USB connector on the router . If yo u connect the USB cab le betw een your PC and the route r , Windows detect s the new har dware and the F ound New Hardw are Wizard appears on you r PC monitor .
2. Hardware Installation and PC Setup 6211-A2-GB21-30 August 2005 2-5 2. Inser t the supp lied CD ROM and use Br owse to include t he CD drive in the search. Figure 2-3. Search and Installation Options 3. If the Wizard repor ts a compatibilit y issue, select "Contin ue Anywa y".
2. Hardware Installation and PC Setup 2-6 August 2005 6211-A2-GB21-30 Figure 2-5. Progr ess Screen 4. When prompted, clic k on Finish to close the Wizard.
2. Hardware Installation and PC Setup 6211-A2-GB21-30 August 2005 2-7 Conf iguring Y our Computer Bef ore you can access the router o ver t he LAN or the USB por t, y ou hav e to configure y our PC's TCP/IP address to be 19 2.168.1.x (where x is an y number between 3 and 254), with a su bnet mask of 255.
2. Hardware Installation and PC Setup 2-8 August 2005 6211-A2-GB21-30 Figure 2-8. Local Area Connect ion Pr operties (Windows XP) 5. In the Internet Protocol (TCP/IP) Properties dialog bo x, click on the r adio but ton labeled Use the f ollowing IP address .
2. Hardware Installation and PC Setup 6211-A2-GB21-30 August 2005 2-9 Windo ws 2000 PCs 1. In the Win dows task bar , click on the S tar t button, point to Setting s, and then click on Control P anel. 2. Double-clic k on the Network and Dial-up Connections icon.
2. Hardware Installation and PC Setup 2-10 August 2005 6211-A2-GB21-30 4. If Internet Protocol (TCP/ IP) does not appear as a n installed component, clic k on Add. 5. In the Select Netw ork Component T ype dialog bo x, select Protocol, and then click on Add.
2. Hardware Installation and PC Setup 6211-A2-GB21-30 August 2005 2-11 8. After restarting your PC , open the Control P anel windo w , and then clic k on the Network icon. 9. Select the netw ork component labeled TCP/IP , and then clic k on Proper ties.
2. Hardware Installation and PC Setup 2-12 August 2005 6211-A2-GB21-30 Logging in to Y our Router This section sho ws how to connect to the ro uter's web interf ace, configure settings , and observe some statistics of your Internet connection. 1.
2. Hardware Installation and PC Setup 6211-A2-GB21-30 August 2005 2-13 Figure 2-11. W eb Interface Home P age.
2. Hardware Installation and PC Setup 2-14 August 2005 6211-A2-GB21-30.
6211-A2-GB21-30 August 2005 3-1 3 De vice Inf o rmation Status Summary Displa y the general st atus repor t f or the router by clic king on Summary under De vice Info ( Figure 3-1 ).
3. Device Info rmation 3-2 August 2005 6211-A2-GB21-30 WA N Displa y the W AN status repor t from the b y clicking on W AN under De vice Inf o ( Figure 3-2 ).
3. Device Information 6211-A2-GB21-30 August 2005 3-3 LAN Statistics Displa y LAN statistics by clic king on LAN under Statistics ( Figur e 3-3 ). Figure 3-3.
3. Device Info rmation 3-4 August 2005 6211-A2-GB21-30 WA N S t a t i s t i c s Displa y W AN statistics by clic king on W AN under Statistics ( Figure 3-4 ).
3. Device Information 6211-A2-GB21-30 August 2005 3-5 A TM Statistics Displa y A TM statistics by clic king on A TM under Statistics ( Figure 3-5 ). Figure 3-5.
3. Device Info rmation 3-6 August 2005 6211-A2-GB21-30 ADSL Statistics Displa y ADSL statistics by clicking on ADSL under Statistics ( Figure 3-6 ). Figure 3-6.
3. Device Information 6211-A2-GB21-30 August 2005 3-7 ADSL BER T est The ADSL Bit Error Rate (BER) test de termin es the quality of the ADSL connection. The te st is perf ormed by transf erring idle cells containing a kno w n pattern and comparing the receiv ed data with this kno wn pattern to check f or any errors ( Figure 3-7 and Figure 3-8 ).
3. Device Info rmation 3-8 August 2005 6211-A2-GB21-30 Figure 3-8. ADSL BER T est — Result Route Obtain the Routing statu s repor t by clic king on the Route item under De vice Info ( Figure 3-9 ) Figure 3-9.
3. Device Information 6211-A2-GB21-30 August 2005 3-9 ARP Displa y the ARP status repor t b y c lic king on ARP under De vice Info ( Figur e 3-10 ) Figure 3-10.
3. Device Info rmation 3-10 August 2005 6211-A2-GB21-30.
6211-A2-GB21-30 August 2005 4-1 4 Quick Setup Quick Setup with A uto-Connect Enabled A uto-connect will automatically detect th e first usable PVC and automatically detect PPP oE, PPP oA, and Bridge Protocol (with DHCP Server a v ailable). T o use auto-conn ect: Procedur e 1.
4. Quick Setup 4-2 August 2005 6211-A2-GB21-30 2. Select DSL A uto-Connect, then clic k on Ne xt. The prog ress inf or mation screen appears . Figure 4-2.
4. Quick Setup 6211-A2-GB21-30 August 2005 4-3 Quick Setup with A uto-Connect Disabled Procedur e 1. Select Qui ck Setup . The Quic k Setup initial screen appears. Figure 4-4. Specifying VPI and VCI 2. V erify that DSL A uto-Connect is not selected. Specify VPI and VCI as directed by y our ISP .
4. Quick Setup 4-4 August 2005 6211-A2-GB21-30.
6211-A2-GB21-30 August 2005 5-1 5 Adva nced Setup WA N Set up W AN parameters as dire cted by y our ISP . Figure 5-1. W AN Setup Scr een.
5. Advanced Setup 5-2 August 2005 6211-A2-GB21-30 Add Function – A TM PVC Conf iguration If yo u want to add a ne w rule f or the W AN interf ace, clic k on the Add bu tton.
5. Advanced Setup 6211-A2-GB21-30 August 2005 5-3 Connection T ype Screen Select the ty pe of networ k protocol an d encapsulation mode ov er the A TM PVC that your ISP has ins tructed you to use, then click on Next button. Figure 5- 3. Connection T ype Scr een Select a connection type and clic k on Next.
5. Advanced Setup 5-4 August 2005 6211-A2-GB21-30 Bridge Service and Quality of Serv ice Screen This W AN ser vice can be enab led or disabled b y clicking in the chec k bo x. Enabl ing QoS f or a PVC improv es performance f or selected classes of applications .
5. Advanced Setup 6211-A2-GB21-30 August 2005 5-5 W AN Setup - Summary Mak e sure that the settings on the W AN Setup screen match the set tings provided by your ISP . If all settings are cor rect, click on the Sa ve button to sa ve these settings; if n ot, click on the Back b utton to mak e any modifica tions.
5. Advanced Setup 5-6 August 2005 6211-A2-GB21-30 Remove Function If you want to delete a conne ction from the lis ted W AN setu p , c lic k in the Re mov e chec k box ne xt to the item, then clic k on the Remov e button.
5. Advanced Setup 6211-A2-GB21-30 August 2005 5-7 Local Ar ea Network (LAN) Setup Y ou can configure the DSL Router IP address and Subnet Mask f or the LAN interf ace to conf or m y our LAN's IP Subnet. The Sa ve b utton only sa ves the LAN configuratio n data.
5. Advanced Setup 5-8 August 2005 6211-A2-GB21-30 NA T Y ou can configure the Virtual Ser v er , P or t T riggering, and DMZ Host when NA T is enab led. V irtual Servers A vir tual ser v er allows y ou to direct incomi ng traffic from the W AN s ide to a specific IP address on the LAN side.
5. Advanced Setup 6211-A2-GB21-30 August 2005 5-9 Y ou can select a Service or make ne w one. Enter the Server I P Address, then clic k on Sa ve/App ly to submit your configur ation. Figure 5-9. Virtual Server Add Scr een On this screen you can view and delete ser v ers.
5. Advanced Setup 5-10 August 2005 6211-A2-GB21-30 P ort T riggering Click the on the Add button to add P or t T riggering for y o ur Internet application. Figure 5-11. Port T riggering Setup Page Y ou can select an application e very time or create ne w one f or you r application.
5. Advanced Setup 6211-A2-GB21-30 August 2005 5-11 On this screen you can vie w and delete applications. Click in the check bo x under Remov e and click on the Remo ve b utton to delete select ed applications.
5. Advanced Setup 5-12 August 2005 6211-A2-GB21-30 DMZ Host Y ou can define the IP address of the DMZ Host on this scre en. Enter the IP address and clic k on Sav e/Apply .
5. Advanced Setup 6211-A2-GB21-30 August 2005 5-13 Fir ewall F or security reasons, fire wall options can be configured on ly from the LAN side of the router. IP Filtering – Outgoing The outgoing filter will bloc k th e traffic from the LAN side to the W AN side.
5. Advanced Setup 5-14 August 2005 6211-A2-GB21-30 Input the filter nam e, sourc e inf or mation (from the LAN side), and Destin ation inf ormation (from the W AN side). Then click on Sav e/Apply . Figure 5-16. IP Filtering - Outgoing Filter Add Page Y ou can view an d delete the outgoing filt er settings on this scree n.
5. Advanced Setup 6211-A2-GB21-30 August 2005 5-15 IP Filtering – Incoming Incoming filter filters t he traffic from the W AN side to the LAN side . Click on Add to add incoming filter sett ings.
5. Advanced Setup 5-16 August 2005 6211-A2-GB21-30 Enter a filter name , information about the sour ce address (from the W AN side), and inf or mation about the desti nation address ( to the LAN side) . Select the protocol and W AN interf ace. Then clic k on Sav e/Apply to add the sett ing.
5. Advanced Setup 6211-A2-GB21-30 August 2005 5-17 Fire wall – MA C Filtering MA C filtering can f orward or b lock traf fic by MAC addre ss. Y ou can change the policy or add settings to t he MAC filtering tab le using the MAC Filtering Setup screen.
5. Advanced Setup 5-18 August 2005 6211-A2-GB21-30 If y ou want to add a se tting to the MA C filtering table , enter the Source and Destination MA C address, and select prot ocol type, fr ame direction, and W AN interf ace. Then clic k on Sav e/Apply to sav e it.
5. Advanced Setup 6211-A2-GB21-30 August 2005 5-19 Par ental Control Use the P arental Control f eature to restrict the da ys and times a par ticular de vice is allow ed to access the Internet. Figure 5-25. Par ental Control Screen T o set up parental controls: 1.
5. Advanced Setup 5-20 August 2005 6211-A2-GB21-30 2. Enter a U ser Name to iden tify the target of t he restrict ions. 3. Enter the MA C address of the network adapter to be re stricted, and, optionally , another MA C address. 4. Select the da ys of the week the restriction is in f orce.
5. Advanced Setup 6211-A2-GB21-30 August 2005 5-21 Click on Add and the Add Network T raffi c Class Rule screen a ppears. En ter and select QoS paramete rs, then click on Sa ve/Apply . Note that 802.1p Prior ity and T OS are mutually e xclusive . Figure 5-28.
5. Advanced Setup 5-22 August 2005 6211-A2-GB21-30 Routing – Default Gateway Y ou can change the Def ault Gatew a y on the Routing - Def ault Gate wa y screen.
5. Advanced Setup 6211-A2-GB21-30 August 2005 5-23 Routing – Static Route Use the Routing - Static Rout e screen to add a static route to the rou ting table . Figure 5-31. Static Route Setup Enter the rout e inf or mation and click on Save /Apply to make it activ e.
5. Advanced Setup 5-24 August 2005 6211-A2-GB21-30 Routing – RIP If RIP is enable d, the router oper ation can be configured as Activ e or Passiv e. Figure 5-33. RIP Setup DNS Serv er Use the DNS Server screen to reque st automatic assignment of a DNS o r to specify a pr imar y and secondar y DNS.
5. Advanced Setup 6211-A2-GB21-30 August 2005 5-25 Dynamic DNS Use the Dynamic DNS screen to alias a dynamic IP addr ess to a static hostname, allowing y our router to be easily accessed from an ywhere on the Internet. Figure 5-35. Dynamic DNS T o set up a Dynamic DNS entry: 1.
5. Advanced Setup 5-26 August 2005 6211-A2-GB21-30 2. Select a D-DNS Provid er from the drop-do wn list. 3. Enter the Hostname y ou hav e selected f or the interf ace.
5. Advanced Setup 6211-A2-GB21-30 August 2005 5-27 Phone Line Pair The 6211 ADSL router sup por ts phone lines on pins 2 and 3 or pi ns 1 and 4 to connect your ADSL line.
5. Advanced Setup 5-28 August 2005 6211-A2-GB21-30 DSL Advanced Settings Do not change the DSL Adv anced Settings unless so directed b y your ISP . T o view the DSL Adv anced Settings screen, clic k on the Adv anced Settings b u tton on the DSL Settings screen (see Fig ure 5-37 ).
5. Advanced Setup 6211-A2-GB21-30 August 2005 5-29 T one Selection T o vie w the ADSL T one Setti ngs screen, click on the T one Selection bu tton of the DSL Adv anced Settings screen (see Fig ure 5-38 ). The frequency ba nd of ADSL is split up into 256 separate t ones, each spaced 4.
5. Advanced Setup 5-30 August 2005 6211-A2-GB21-30 Po r t M a pp i n g Use the P or t Mapping screen to map mult iple por ts to a PVC and create bridging groups. Each group will perf or m as an indep endent network. Figure 5-40. Port Mapping T o create a new mapping g roup: 1.
5. Advanced Setup 6211-A2-GB21-30 August 2005 5-31 2. Enter a unique Gro up name. 3. Select interf aces from the a vailab le interf ace list and add them to the grouped interf ace list using the arrow b uttons to create th e required mapping of the por ts .
5. Advanced Setup 5-32 August 2005 6211-A2-GB21-30.
6211-A2-GB21-30 August 2005 6-1 6 Diagnostics T esting the DSL Connection Y our router is capab le of testing y our DSL connection. Th e individual tests are listed below . If a test displays a f ailure status, clic k on "T est" at the bottom of this page to make sure t he f ailure status is consistent.
6. Diagnostics 6-2 August 2005 6211-A2-GB21-30.
6211-A2-GB21-30 August 2005 7-1 7 Management Sa ving and Restoring the Configuration The configur ation of your router can be back ed up to a file, and also can be restored from a file. Y ou can also restore th e router to its f actor y def ault configuration.
7. Management 7-2 August 2005 6211-A2-GB21-30 V er ify that y ou would lik e to sav e the file. Figur e 7-2. Backup Settings Upload Conf irmation Select the location wher e you wa nt to sav e the file.
7. Management 6211-A2-GB21-30 August 2005 7-3 Restoring Conf iguration Settings T o restore sav e d settings, select Management -> Set tings -> Restore User Settings. Figure 7-4. Restore User Settings Scr een Select the bac kup file y ou want to restore and click on Update Settings .
7. Management 7-4 August 2005 6211-A2-GB21-30 The router will restore setti ngs and reboot to activate the restored settings. Figur e 7-6. Upload in Pr ogre ss Screen.
7. Management 6211-A2-GB21-30 August 2005 7-5 Restoring Default Settings Restore Def ault will erase all current setti ngs and restore the router to f actor y def ault settings. T o rest ore the router to f actor y def ault setting s, select Manageme nt -> Settings -> Restore Def ault.
7. Management 7-6 August 2005 6211-A2-GB21-30 The router will restore the de fault settings and reboot. Figure 7-9. Restore Default Settings Reboot.
7. Management 6211-A2-GB21-30 August 2005 7-7 System Log The System Log dialog a llows you t o view the System Log an d configure the System Log optio ns.
7. Management 7-8 August 2005 6211-A2-GB21-30 V iew System Log Click on the "Vie w System Log" button to check the log file . Figure 7-11. V iew System Log.
7. Management 6211-A2-GB21-30 August 2005 7-9 Conf igure System Log If the log is enabled, the system will log se lected e v ents: Emergency , Aler t, Cr itical, Error , W ar ning, Notice, I nf or mational, and Debuggi ng. All e vents abov e or equal to the selected log lev el will be logged and displa yed.
7. Management 7-10 August 2005 6211-A2-GB21-30 SNMP Simple Network Management Protocol ( SNMP) allows a managemen t application to retrie ve statisti cs and status from the SNMP agent in the rout er . Use the SNMP screen to set up parameters f or SNMP access.
7. Management 6211-A2-GB21-30 August 2005 7-11 Internet T ime Use the Internet Time screen to specify whether the router uses Sim ple Network Time Protocol (SNTP) t o obtain the time of da y from SNTP ser v ers on the Internet. T o set up the rout er to obtain ti me from an SNTP ser v er : 1.
7. Management 7-12 August 2005 6211-A2-GB21-30 Access Contr ol – Services Y ou can enab le or disab le some services of your router b y LAN or W AN. If no W AN connection is defined, only the LAN sid e can be configured. Figure 7-15. Services Setup If a W AN connection is defined , ser vices of both the LAN side and W AN side can be configur ed.
7. Management 6211-A2-GB21-30 August 2005 7-13 Access Contr ol – IP Addresses W eb ac cess to the rout er can be limited wh en Access Control Mode is enabled. The IP addresses of allo wed hosts can be added using Access Control - > IP Address. Figure 7-17.
7. Management 7-14 August 2005 6211-A2-GB21-30 First, add the IP ad dress to the IP address list. Figure 7- 18. Access Control – IP Addr ess Add Screen Then select "Enab led" to enab le Access Control Mode .
7. Management 6211-A2-GB21-30 August 2005 7-15 Access Contr ol – Passwords Use Access Con trol -> P asswords to change a p ass word. Select an account and enter the current pass word and the ne w password.
7. Management 7-16 August 2005 6211-A2-GB21-30 Reboot Router Select Management -> Reboot Router to reboo t the router using the w eb interf ace. The router will sa ve the current configur ation and reboot itself using the new configuratio n. The rebooting process tak es about two minutes t o complete.
7. Management 6211-A2-GB21-30 August 2005 7-17.
7. Management 7-18 August 2005 6211-A2-GB21-30.
6211-A2-GB21-30 August 2005 A-1 A Specif ications Specifications are subj ect to change without notice . T able A-1. 6211-I 1 Specifi cations Specif ication Criteria Environment Operating T emperature.
A. Specifications A-2 August 2005 6211-A2-GB21-30.
6211-A2-GB21-30 August 2005 IN-1 Index A About This Guide, v Access Control IP Address es, 7-13 Passwords, 7-15 Services, 7-12 ADSL, 5-26 BER Test, 3-7 Line connection, 2-1 Statistics, 3-6 Advanced Se.
Index IN-2 August 2005 6211-A2-GB21-30 IP Filtering Incoming, 5-15 Outgoing, 5-13 J Japan Notices, D L Line port, 2-1 Local Area Network (LAN) Setup, 5-7 Statistics, 3-3 Logging In, 3 -1 M MAC Filteri.
Index 6211-A2-GB21-30 August 2005 IN-3 U Update Software, 7-15 USB connection, 2-1 driver, 2-4 User Name Default , 2-12 V View System Log, 7-8 Virtual Servers, 5-8 W WAN, 3-2, 5-1 Setup, 5-5 Statistic.
Index IN-4 August 2005 6211-A2-GB21-30.
An important point after buying a device Paradyne 6211-I1 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Paradyne 6211-I1 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Paradyne 6211-I1 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Paradyne 6211-I1 you will learn all the available features of the product, as well as information on its operation. The information that you get Paradyne 6211-I1 will certainly help you make a decision on the purchase.
If you already are a holder of Paradyne 6211-I1, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Paradyne 6211-I1.
However, one of the most important roles played by the user manual is to help in solving problems with Paradyne 6211-I1. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Paradyne 6211-I1 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
