Instruction/ maintenance manual of the product KX-TVP200E Panasonic
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MODEL KX-T VP200E Please read before using. Voice Processing System S G UBSCRIBER'S UIDE Panasonic TVP200 VOICE PROCESSING SYSTEM KX-TVP200.
Intr oduction The Panasonic V oice Processing System (VPS) provides you with powerful, conve- nient ways to manage your voice communications and increase your productivity through your voice mailbox.
■ How to Use this Manual This Subscriber’ s Guide explains the V oice Processing System’ s (VPS) operations by touch tone telephone for Subscribers.
■ T erms to Know The following words are used in this guide. Subscriber The owner of a VPS mailbox. The System Manager can create a mailbox for you. System Manager The System Manager is the person who manages and maintains the VPS to make it work ef ficiently.
■ Getting Started — Required Numbers Get the following information before you begin the operation. (1) T elephone Number Directly Connected to V oice Mail Service If your VPS does not have one, call any extension number connected to the VPS and press [#] [6] (Service Access Command).
T able of Contents Chapter 1 Using Y our Mailbox and the VPS Opening Y our Mailbox (Mailbox Log in) ......................................... 1-2 Accessing VPS Services ...................................................................... 1 -3 Chapter 2 Receiving Messages Receiving Messages .
Chapter 5 Mailbox Setup Setting the Call T ransfer Status (Call Block/Call Scr eening/Intercom Paging/Beeper Access) ........ 5- 2 Setting up a Covering Extension ....................................................... 5- 3 Setting the Incomplete Call Handling Status .
Using Your Mailbox and the VPS Contents Opening Y our Mailbox (Mailbox Log in) ......................................... 1-2 Accessing VPS Services ...
1-2 Using Your Mailbox and the VPS Opening Y our Mailbox (Mailbox Log in) T o access Subscriber Services, you must open your mailbox first. Follow the operation below . 1 Dial an extension number which is connected to the V oice Mail Service. Good morning/Good afternoon/Good evening W elcome to the V oice Pr ocessing System.
1-3 Using Your Mailbox and the VPS Accessing VPS Services In VPS operation, the following functions are avail- able whenever the system is providing voice prompts.
1-4 Using Your Mailbox and the VPS Log in If you press # 5 , you can reselect a mail- box while you are in the main command menu. Restart If you press # 7 , you can be back in the initial main command menu.
Receiving Messages Contents Receiving Messages ............................................................................ 2-2 Message Playback Options ............................................................... 2- 3 Replying to Messages ........
2-2 Receiving Messages Receiving Messages The VPS plays new messages and saved messages in your mailbox with the information of the message sender and the recorded date respectively . 1 Log in the main command menu . • The VPS tells you the number of messages.
2-3 Receiving Messages Message Playback Options Subscriber's Main Command Menu 1 2 3 4 5 6 * Receive Message Repeat Previous Next Erase Reply Rewind Fast forward Transfer Scan Go to Step 4 1 1 2 3 4 5 6 7 8 1 While receiving messages, several message playback options are available for ef ficient receiving.
2-4 Receiving Messages Message Playback Options 4 Messages are scanned one at a time. If you press 1 , you will hear the previous message. If you press 2 , you will hear the next mes- sage. If you press 3 , you will hear the entire mes- sage. Note Option 3 is available only once.
2-5 Receiving Messages Subscriber's Main Command Menu 1 2 3 4 5 6 * Repeat Next Erase Reply Transfer Help Receive Message 12 3 4 7 0 Go to Step 4 Replying to Messages This feature is available only when the message has been delivered from a Subscriber using his mailbox, i.
2-6 Receiving Messages Message T ransfer Subscriber's Main Command Menu 1 2 3 4 5 6 * Repeat Next Erase Replay Transfer Help Receive Message Mailbox No. XXXX 12 3 4 7 0 * 1 Accept Change Repeat M.B. Info. Cancel Transfer 3 2 1 2 3 4 Transfer Transfer W.
2-7 Receiving Messages Erasing Messages Subscriber's Main Command Menu 1 3 2 3 4 5 6 * Erase Receive Message 12 4 7 0 The VPS will automatically erase messages after a certain number of days. Check with your System Manager to find out how many days you can keep messages in your mailbox.
2-8 Receiving Messages Receiving Message W aiting Notification The Message W aiting Notification is a feature to notify you that unplayed messages are waiting in your mailbox. Notification Calls are sent to you via speci- fied device after the message is recorded.
2-9 Receiving Messages Live Call Scr eening By assigning one of your telephone keys to this fea- ture, you can monitor incoming calls that have been forwarded to the V oice Mail Service. In Hands-Free Mode, you can monitor the incoming call through built-in speaker of the telephone.
2-10 Receiving Messages Recording a T wo-W ay Conversation By assigning one of the function keys on your tele- phone to this feature, you can record the conversation that you are having. When you record your two-way telephone conversation, you should inform the other party that the conversation is being recorded.
Sending Messages Contents Delivering Messages to Other Subscribers ...................................... 3-2 Checking Mailbox Distribution ......................................................... 3- 3 Setting up an External Message Delivery List ...
3-2 Sending Messages If you are sending an identical message to several Subscribers, follow the steps below . Y ou can send it with a single operation. 1 Log in the main command menu . • The VPS tells you the number of messages. 2 Press 2 for Message Delivery .
3-3 Sending Messages Checking Mailbox Distribution This function lets you check the status of messages which you have recorded in your mailbox to deliver to other mailboxes. Y ou can check the history (delivery status) of up to 84 message transmissions.
3-4 Sending Messages Setting up an External Message Delivery List Setting up an External Message Delivery List lets you send the same message to several people outside of the system with a single operation. Up to two lists can be maintained at the same time, and each list can con- tain up to eight members.
3-5 Sending Messages Setting up an External Message Delivery List T o delete members: Go to the Delivery List Menu. (See steps 1 – 5 in “Setting up an External Message Delivery List”.) 6 Press 2 to delete members from the list. 7 Press 1 to delete all members from the list.
3-6 Sending Messages Ti p Step 5 — Y ou can press [2] to send your message by mailing list 1 or 2. Step 7 — 1 Change the telephone number 2 Accept 3 Review 4 Add more digits 5 Insert a pause 6 Set dial mode 7 Insert a wait for dial tone Step 10 — Y ou can press [0] for Help menu.
3-7 Sending Messages Checking and Setting External Message Delivery Status After recording your external delivery messages, you may want to check the delivery schedules or the recip- ients. Y ou can listen to the report from the VPS unless the messages have been delivered yet.
Caller Handling Contents Recording Messages (for any caller) ................................................. 4- 2 Recording Messages (fr om a rotary phone) ..................................... 4-3 Receiving External Delivery Messages ..............
4-2 Caller Handling Recording Messages (for any caller) Tip Step 3, 6 — When the beeper callback no. entry mode is not disabled, the VPS will ask you a callback number according to the intended mailbox set- ting; before recording a message, after recording a message or after selecting an urgent message.
4-3 Caller Handling Recording Messages (from a r otar y phone) From a rotary phone, once your message has been recorded, you cannot re-record nor erase it. If you are using a rotary phone, you cannot specify a mailbox because every key entry is invalid.
4-4 Caller Handling Receiving External Delivery Messages External Delivery Messages are delivered by the VPS to telephone numbers instead of mailboxes. 1 Pick up a call from the VPS. If the system is equipped with multiple lan- guages (up to three languages), you will hear a selection prompt.
4-5 Caller Handling Replying to External Delivery Messages 1-4 Same as Receiving External Delivery Mes- sages . 5 Press 2 to reply to the message. 6 Record the message and press 1 to con- tinue. 7 Press 2 to accept. 8 Press 1 to set this message to a private message.
Mailbox Setup Chapter 5 Mailbox Setup This chapter describes the setup procedures using a touch-tone telephone for subscribers. Contents Setting the Call T ransfer Status (Call Block/Call Scr eening/Intercom Paging/Beeper Access) ....... 5-2 Setting up a Covering Extension .
5-2 Mailbox Setup Setting the Call T ransfer Status (Call Block/Call Scr eening/Inter com Paging/Beeper Access) Y ou can specify how the VPS should handle a call when a caller specifies your extension number in the Automated Attendant Service. Y ou can set one of the four functions or you can set none of them.
5-3 Mailbox Setup Subscriber's Main Command Menu 12 3 4 5 6 * Automated Attendant Status 1 4 Message Reception Mode 2 3 Covering Extension Setting Call Transfer Status Incomplete Handling Status Go to Step 4 The owner of this extension should be someone whom you can rely on, as he will be han- dling your calls when you are not available.
5-4 Mailbox Setup Setting the Incomplete Call Handling Status Subscriber's Main Command Menu 12 3 4 5 6 * Automated Attendant Status 1 Message Reception Mode 4 3 Covering Extension Setting Call Transfer Status Incomplete Handling Status 2 12 3 6 4 5 Leave Message Covering Ext.
5-5 Mailbox Setup Setting the Incomplete Call Handling Status Enabling Beeper Access Status 1 Press 4 . • The VPS tells you the current status. 2 Press 1 to change or 2 to accept (enable/disable). Enabling Operator T ransfer Status 1 Press 5 . • The VPS tells you the current status.
5-6 Mailbox Setup Setting the Message Reception Mode Subscriber's Main Command Menu 12 3 4 5 6 * Automated Attendant Status 1 4 Message Reception Mode 3 2 Covering Extension Setting Call Transfer.
5-7 Mailbox Setup Subscriber's Main Command Menu 12 3 5 4 6 * Mailbox Management 3 4 Change Owner's Name 1 2 Change Password Change Personal Greeting Group Distribution List Setting Go to Step 4 Recording Personal Gr eetings After reaching your mailbox, callers will hear your personal greeting messages first.
5-8 Mailbox Setup Changing Y our Password Subscriber's Main Command Menu 12 3 5 4 6 * Mailbox Management 3 4 Change Owner's Name 1 2 Change Password Change Personal Greeting Group Distribution List Setting Go to Step 4 For your password, avoid setting it to obvious combinations of numbers.
5-9 Mailbox Setup Subscriber's Main Command Menu 12 3 5 4 6 * Mailbox Management 1 4 Change Owner's Name 3 2 Change Password Change Personal Greeting Group Distribution List Setting Go to Step 4 Recording Y our Name Record the name by which most people know you.
5-10 Mailbox Setup Subscriber's Main Command Menu 12 3 5 4 6 * Mailbox Management 3 Change Owner's Name 12 Change Password Change Personal Greeting Group Distribution List Setting Group No.
5-11 Mailbox Setup Tip Step 5, 6 — If a group name is already recorded, press [1] to change this name, then record the new one. Step 7 — Y ou can erase the name by pressing [3]. The VPS will play the recording for you when you specify a personal group distribution list.
5-12 Mailbox Setup Tip Step 6 — Y ou can delete all members by pressing [1]. Step 7 — Y ou can keep the mailbox and play the next mailbox by pressing [2]. Subscriber's Main Command Menu 12 3 5 4 6 * Mailbox Management 3 Change Owner's Name 12 Change Password Change Personal Greeting Group Distribution List Setting Group No.
5-13 Mailbox Setup Message W aiting Lamp Notification Setting The VPS illuminates the message waiting lamp of your extension when a new message is recorded in your mailbox. 1 Log in the main command menu . 2 Press 6 for Other Features. 3 Press 2 to set Message W aiting Notifica- tion.
5-14 Mailbox Setup Setting Notification by Calling The VPS calls the preset telephone or beeper when a new message is recorded in your mailbox. Set the fol- lowing three parameters as appropriate. The VPS can notify your beeper with the callback number of the party who left the message.
5-15 Mailbox Setup Setting Notification by Calling Y ou must have your System Manager authorize the use of the Callback Number Entry Mode beforehand. Subscriber's Main Command Menu 1 3 4 5 * Other Features 1 Message Waiting Notification Setting Interview M.
5-16 Mailbox Setup Setting Answer Lengths for the Interview Mailbox Subscriber's Main Command Menu 1 3 4 5 * Other Features 1 Message Waiting Notification Setting Interview M.B. Management External Message Delivery Go to Step 5 2 3 Answer Length Record Question Erase Question 2 6 3 2 1 Every Subscriber can maintain an interview mailbox.
5-17 Mailbox Setup Recording Questions for the Interview Mailbox Subscriber's Main Command Menu 1 3 4 5 * Other Features 1 Message Waiting Notification Setting Interview M.B. Management External Message Delivery Go to Step 5 2 3 Answer Length Record Question Erase Question 2 6 3 2 1 1 Log in the main command menu .
5-18 Mailbox Setup Erasing Questions fr om the Interview Mailbox 1 Log in the main command menu . 2 Press 6 for Other Features. 3 Press 1 for Interview Mailbox Manage- ment. 4 Press 3 to erase the question. • The VPS plays question No. 1. 5 Press 1 to erase question No.
Repeat Previous Next Erase Reply Rewind Fast Forward Transfer Scan 1 1 1 2 3 4 5 6 7 8 Record message Add Mailbox Review Mailing List 1 2 3 1 2 3 1 1 Play the message Play previous message Play next m.
1 Call Transfer Status Call Blocking Call Screening Intercom Paging Beeper Access All disable 1 2 3 4 5 Incomplete Call Handling Status Leaving a Message Covering Extension Intercom Paging Beeper Access Operator Return to A.
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Panasonic Business Systems U.K. Panasonic House, Willoughby Road, Bracknell, Berkshire RG12 8FP Printed in Japan PSQX1277ZB KF0997CM1018.
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