Instruction/ maintenance manual of the product 1000E Nortel
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Nor tel Communication Ser v er 1000 Comm unication Ser v er 1000E Maintenance NN43041-700 ..
Document status: Standard Document version: 01.02 Document date: 20 June 2007 Copyright © 2007, Nor tel Networks All Rights Reser v ed. Sourced in Canada The inf or mation in this document is subject to change without notice .
3 Re vision histor y June 2007 Standard 01.02. This document is issued to suppor t Communication Ser v er 1000 Release 5.0. Procedures f or adding and replacing a CP PM Call Ser ver card and a Media Gatew ay Controller card are added. May 2007 Standard 01.
4 Revision history Nor tel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007 Copyright © 2007, Nor tel Networks .
5 Contents New in this release 9 Features 9 Other changes 9 How to get help 11 Contents 11 Getting help from the Nortel w eb site 11 Getting help over the telephone from a Nor tel Solutions Center 11 .
6 Contents Compact flash cards 31 Circuit card features 32 NTD W61 CP PM Call Processor 33 NTD W61 CP PM Signaling Ser ver 36 NT4N64 PII and NT4N39 PIV Call Processor features 37 CP PII and CP PIV Sy.
Contents 7 Clearing T erminal Server f aults 100 Clearing IP Phone faults 100 Database management 101 Contents 101 T ools to bac kup and restore customer databases 101 Equipment Data Dump 102 Customer.
8 Contents Remote upgrade 158 LD 36 analog trunk card status 160 Media Card maintenance 161 Contents 161 Introduction 161 F aceplate maintenance display codes 161 Replacing a Media Card 166 V erify Me.
9 Ne w in this release This chapter outlines the ne w or updated hardware, f eatures and procedures in Communication Ser ver 1000E Maintenance (NN43041-700) Release 5.
10 New in this release • Element Manager updates Nor tel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.
11 Ho w to g et help Contents This section contains the follo wing topics: • "Getting help from the Nor tel web site" (page 11) • "Getting help ov er the telephone from a Nor tel So.
12 How to get help Outside Nor th America, go to the follo wing web site to obtain the telephone number f or your region: www .nor tel.com/callus Getting help from a specialist by using an Express Rou.
13 Overview This document is a global document. Contact y our system supplier or your Nor tel representative to v erify that the hardware and software described are suppor ted in your area. Subject This document descr ibes system maintenance for the CS 1000E system.
14 Overview • Circuit Card Ref erence (NN43001-311) • Signaling Ser ver Installation and Commissioning (NN43001-312) • IP Phones Fundamentals (NN43001-368) • Software Input/Output Administrati.
15 Precautions Contents This section contains the follo wing topics: • "General precautions" (page 15) • "Circuit cards" (page 15) General precautions CS 1000 equipment is based on solid state circuitr y that is sensitive to static electricity and environmental conditions .
16 Precautions • Store the cards in protectiv e packing. Do not stack cards on top of each other unless they are pac kaged. • Store the cards in a dr y dust-free area. During repair and maintenance procedures: • T urn off the power s witch, if there is one.
17 Comm unicating with the system Contents This section contains the follo wing topics: • "Introduction" (page 17) • "System ter minal access for CP PII and CP PIV Call Ser vers&quo.
18 Communicating with the system System terminal access f or CP PII and CP PIV Call Servers T erminal Server Because each CS 1000E Core Call Ser ver provides only tw o por ts for serial de vices, the .
System ter minal access for CP PII and CP PIV Call Ser v ers 19 Figure 1 CS 1000E local and remote access system terminals With the CS 1000E, a system terminal can also connect directly to the Call Ser ver , Signaling Ser ver , Media Cards, and Media Gatew a y 1000T (MG 1000T).
20 Communicating with the system Remote TTY If a Media Gatewa y is using an SSC, the three SDI por ts availab le on the SSC card can be used as additional system TTYs. All applications on SDI por ts of the Call Ser ver SSC , with the e xception of a Low Speed Link (LSL), are suppor ted on the SDI por ts of the MG 1000E SSC.
System ter minal access f or MG 1000T 21 Figure 2 "MG 1000T local and remote access system ter minals" (page 21) shows a typical system ter minal configuration to the MG 1000T Core.
22 Communicating with the system MG 1000E card slot assignment The MG 1000E contains physical card slots numbered 1 to 10. When configuring the CS 1000 system, the physical card slot numbers must be transposed to loop , shelf , card.
T elephony Manager 23 TM alar m management has the follo wing components: • A web-based alar m browser ser ver to vie w alar ms from multiple systems and de vices. HTML Help is provided for individual alar ms. • A Microsoft ® Windows ® alarm browser (Event Monitor) to view CS 1000 system-specific alarms.
24 Communicating with the system Element Manager Element Manager is a web-based interf ace that suppor ts a broad range of system management tasks, including: • configuration and maintenance of IP .
Accessing the system 25 On the Call Ser ver , the de vice can be connected through the T er minal Ser ver or through a Com por t. If the RS-232 device is connected directly to the Call Ser ver Com por t, a separate ter minal is required to communicate with each Call Ser ver in the Core.
26 Communicating with the system Access through the maintenance telephone The Call Ser ver can be accessed using a maintenance telephone. A telephone functions as a maintenance telephone when the class-of-ser vice is defined as Maintenance T elephone Allowed (MT A) in LD 11.
Accessing the system 27 Keyboard Dial Pad GHI 44 JKL 55 MNO 66 PQRS 77 TUV 88 WXYZ 99 00 Space or # (pound symbol) # Return ## Accessing the maintenance telephone T o access the maintenance telephone, f ollow the steps in Procedure 2 "Accessing the maintenance telephone" (page 27) .
28 Communicating with the system Nor tel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007 Copyright © 2007, Nor tel Networks .
29 Har d ware maintenance tools Contents This section contains the follo wing topics: • "Introduction" (page 29) • "Alarm/fan module f eatures" (page 29) • "Compact fla.
30 Hardware maintenance tools The CP PM Call Ser ver has no alarm/fan module . Alarm/fan LEDs The alar m/f an module also provides status light emitting diode (LED) indicators f or the follo wing: • system • f ans • power • temperature F or each LED , green indicates nor mal operations and red indicates f aulty or disabled equipment.
Compact flash cards 31 Figure 4 "F an trouble LEDs" (page 31) shows the alar m/fan Module LEDs indicating f an trouble. Figure 4 Fan tr ouble LEDs Because the system LED sho ws the status of the other three LEDs, it is used to determine the over all status of the Call Ser ver .
32 Hardware maintenance tools Fixed Media Disk The Fix ed Media Disk (FMD) is inter nal to the CP PM card, accessible only when the card is remov ed from the system. This flash card ser ves as a hard drive. The inter nal card connects directly to the Advanced T echnology Attachment (A T A), also known as the hard dr iv e controller in the chipset.
Circuit card features 33 Self-tests A self-test checks to see that a card is working correctly . Many cards perf or m a self-test on power-up . The software commands Disable and Enable f orce a card to self-test. The results of a self-test generally show whether or not there is a problem with the card.
34 Hardware maintenance tools • In a system configured for Campus Redundancy , place the two CP PM Call Ser vers in separate MG 1000E cabinets to increase potential sur vivability . The NTD W61 CP PM Call Processor card functions only with the NTD W60 Media Gatew ay Controller (MGC) card and does not suppor t the Small System Controller (SSC).
Circuit card features 35 CA UTION SER VICE INTERRUPTION During a sysload, active calls are disconnected and the system goes into an emergency line transfer state .
36 Hardware maintenance tools • LED2 Off: no link, no activity • LED2 Green: link valid • LED2 Blink: link valid and activity NTD W61 CP PM Signaling Server NTD W61 CP PM Signaling Ser ver card features includes the f ollowing: • Intel P entium M 738 1.
Circuit card features 37 NT4N64 PII and NT4N39 PIV Call Processor features Buttons on the NT4N64 PII and NT4N39 PIV Call processor cards allow the administrator to initialize and reset the system. Initialize button The manual initialize (Init) button associated with the active Call Ser v er star ts the Initialize program.
38 Hardware maintenance tools CP PII and CP PIV System Utility car d features The System Utility card maintenance display indicates the status of the CP PII or CP PIV Call Ser ver , either active or standb y . The displa y also provides an indication of normal and f ault conditions as well as the prog ress of software upgrades and bac kups.
Circuit card features 39 Confirm that these settings match the identification labels f or the module into which they will be installed. See T able 2 "Core module ID s witch settings (System Utility card)" (page 38) and Figure 7 "Core Module ID s witch" (page 39) .
40 Hardware maintenance tools Excluding DSP daughterboards, MGC card features include: • internal compact flash, which appears to the software as a standard hard disk drive • six 100BaseT Ether n.
Circuit card features 41 Media Gatewa y Controller LED display during normal operation During normal operations, the MGC LED displays the IP Media Gatew ay (IPMG) superloop and MGC shelf number . If an error occurs, the display cycles between the shelf number and the error code.
42 Hardware maintenance tools NTD W62 and NTD W64 Media Gatewa y Controller daughterboar ds The NTD W60 Media Gatewa y Controller provides Digital Signal Processor (DSP) resources with the NTD W62 32-por t DSP daughterboard and the NTD W64 96-por t DSP daughterboard.
Circuit card features 43 • f our-character LED display NTD W65 V oice Gateway Media Card LEDs The V oice Gate way Media Card faceplate pro vides a four char acter LED display that indicates normal or abnor mal situations during system initialization and regular operation of the media card.
44 Hardware maintenance tools Circuit car d LEDs Many circuit cards ha ve one or more LEDs on the f aceplate. The LED gives a visual indication of the status of the card or of a unit on a card. When a green LED is steadily lit, the card is operating normally .
Circuit card features 45 ITG-P LED (Card Status) The red status f aceplate LED indicates the enabled or disab led status of the 24 card por ts. The LED is on (red) dur ing the power-up or reset sequence. The LED remains lit until the system enables the card.
46 Hardware maintenance tools NT AK79 faceplate LEDs The NT AK79 2 Mb PRI circuit card has a total of sev en f aceplate LEDs. Five of the LEDs are directly associated with the operation of the Pr imar y Rate interf ace (PRI). The remaining two LEDs are associated with the onboard Clock Controller and the onboard D-channel interface (DCHI).
Circuit card features 47 LED State Definition On (Red) The DCHI is equipped and disabled. On (Green) The DCHI is equipped and enabled, but not necessarily established. DCH Off The DCHI is switched off. NTBK50 faceplate LEDs The NTBK50 circuit card has a total of sev en faceplate LEDs.
48 Hardware maintenance tools LED State Definition CC Flashing (Green) The NTAK20 is equipped and is attempting to lock (tracking mode) to a reference. If the LED flashes continuously over an extended period of time, check the CC STAT in LD 60. If the CC is tracking, this can be an acceptable state.
Circuit card features 49 Affected circuit card LED State Definition On (Green) The card is in loopback mode. LBK Off The card is not in loopback mode. On (Red) The D-channel is equipped and disabled. On (Green) The D-channel is equipped and enabled. DCH Off The D-channel is not equipped.
50 Hardware maintenance tools • Green steady or flashing, the PC Card is accessed The Lay er 7 P or t LEDs indicate the following, if the P or t LEDs are: • Red, the link is disab led and v oice .
Circuit card features 51 Figure 8 SSC card faceplate Nor tel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.
52 Hardware maintenance tools Initialize button Similar to the Init b utton on the CS 1000E Core Call Ser ver , the manual initialize (Man Int) button on the SSC card star ts the Initialize prog ram. The Initialize program can clear some equipment f aults.
Circuit card features 53 LED State Definition Green A physical connection with link pulses exists between the card and the customer’s data equipment.
54 Hardware maintenance tools ELAN network interface LEDs The NTDK20 SSC card also has three LEDs to indicate the status of the ELAN network interf ace. See Figure 12 "ELAN network interf ace LEDs on SSC" (page 54) for the location and a descr iption of the LEDs.
System alarms 55 Figure 13 Signaling Server LEDs System alarms Major and minor alarms can be displa yed on the attendant console when connected to the system. Howe ver , attendant consoles cannot be connected to an MG 1000T and therefore cannot displa y MG 1000T alar ms.
56 Hardware maintenance tools Alarm Cause System power faults Temperature fault (excessive heat) Minor Conference failure Digitone receiver failure More than one fault on different cards in one MG 100.
57 Software maintenance tools Contents This section contains the follo wing topics: • "Introduction" (page 57) • "Maintenance applications" (page 58) • "Diagnostic progr.
58 Software maintenance tools Maintenance applications CS 1000 systems have o ver 600 ov er la y-based maintenance commands. T o maintain a CS 1000 system using system ter minals, you must remember , or look up , which overla y has the appropr iate commands and the syntax of each command.
Diagnostic programs 59 PE Cards The PE Cards windo w displa ys the status of all Intelligent P eripheral Equipment (IPE)-type cards associated with each Media Gate wa y on the system. Execute actions and tasks on a selected card. PE Units The PE Units window displays inf or mation f or PE units and Director y Numbers (DN) on the system.
60 Software maintenance tools Howe ver , a number of maintenance commands are either not suppor ted or not applicable to the MG 1000E. T ab le 15 "Unsuppor ted ov er la y commands f or MG 1000E" (page 60) lists the commands that are not suppor ted in the MG 1000Es.
Diagnostic programs 61 CA UTION SER VICE INTERRUPTION Call processing is br iefly interrupted during an initialization. T o activate an initialization (war m star t) on the Call Ser ver , press the initialize b utton on the CP card.
62 Software maintenance tools The maintenance requirements and the configuration of the system determine the other programs included in Midnight and Backg round Routines. Ta b l e 1 6 Programs used in Midnight and Bac kground Routines LD Program function 30 Network and Signaling Diagnostic 33 1.
Media Gatew ay Controller Local Diagnostic Shells 63 Resident T runk Diagnostic This program automatically monitors all trunk calls and records apparent f aults on each tr unk. If the number of f aults on a trunk exceeds the threshold f or that tr unk, the program generates a system message identifying the trunk and the type of fault.
64 Software maintenance tools Idle session timeout = 20 minutes mm/dd/yyyy hh:mm:ss MGCnnnn (None) (Info): MGC <supl shelf> - User <LDB1/LDB2> has logged into the card.
Media Gatew ay Controller Local Diagnostic Shells 65 Command Shell Description rmonstatshowall LDB1 Displays RMON statistics collected by the embedded Ethernet switch for all ports. swversionshow LDB1 Displays the versions of all software and loadware currently in service on the MGC.
66 Software maintenance tools Media Gatewa y Controller log file A 1 MB circular log file accumulates system messages. The file, called Log0001.r pt, is stored in the MGC director y /u/r pt. Each record contains: • timestamp • message mnemonic • message description • se verity • if applicable , the four character LED message Log0001.
Interactiv e diagnostics 67 The Events Monitor window displa ys active e vents in a wa y that you can quickly vie w the most impor tant e vents. System e vents with a sev er ity of critical, major , or minor are considered alar ms. These alar ms are ev ents that can require corrective action.
68 Software maintenance tools All maintenance programs, commands, and system messages are described in detail in Software Input/Output Reference – Maintenance (NN43001-711) and in Software Input/Output Ref erence – System Messages (NN43001-712) .
69 Clearing faults Contents This section contains the follo wing topics: • "F ault clear ing process" (page 69) • "F ault indicators" (page 72) • "Clearing Core Call Ser.
70 Clearing faults The inter pretation of the message can identify f aulty equipment and tell you what action to tak e to clear the problem. If you cannot clear the f ault using a Maintenance Applicat.
F ault clear ing process 71 3 Ensure the system utility card has the correct DIP switch settings f or CPU 0 or CPU 1 as required. Also ensure that the enable/disab le s witch is configured to enable. 4 Make sure all wiring and connectors that could hav e been disconnected are reconnected.
72 Clearing faults Fault indicator s When there is a fault in the system, you can receiv e notification by any combination of the follo wing indicators: • system messages • visual f ault indicators • user repor ts System messages System messages are codes with a mnemonic and number , such as O VD0021.
Clearing Core Call Server faults 73 System messages Type of fault CNF messages DTA, DTC, DTI messages ERR020, 120, 4060 INI003, 008—012 NWS101, 141, 201—204, 301, 401 OVD021, 022, 023, 031 SYS4696.
74 Clearing faults • CP PM Signaling Ser ver card (NTD W61) • Media Gatew ay Controller card (NTD W60) • Media Gatew ay Controller daughterboards (NTD W62 and NTD W64) • CP PII Call Processor .
Clearing Core Call Server faults 75 Indicator Possible indications Maintenance displays The System Utility card liquid crystal display (LCD) provides system messages that indicate normal and fault conditions. Interpretations of the maintenance display codes are in the Software Input/Output Reference – System Messages (NN43001-712) .
76 Clearing faults Condition Possible cause Action System Utility card LED is red and TTY output on Com 1 Defective System Utility card Ensure the Enable/Disable switch is in the enabled position. If the LED remains red, test the card by entering LD 135 TEST SUTL C 15 C represents the affected Call Server, either 0 or 1.
Clearing Core Call Server faults 77 Condition Possible cause Action CD-ROM drive not reading disk (CP PII only) CD-ROM is damaged If you have another CD, insert it into a known operational Drive Carrier card, and load the Software Installation Tool from the correct Install Program diskette.
78 Clearing faults Condition Possible cause Action Power switch is off Turn the power switch on. Disconnected power cable Check the power cable connection to the power supply module. Ensure that it is firmly connected. If the cable is connected, check the power cable connection to the other Call Server.
Clearing Signaling Ser ver f aults 79 Condition Possible cause Action If it is still not operating properly, replace the alarm/fan module. Defective Call Server If the power supply and alarm/fan module are replaced and the symptoms persist, replace the Call Server.
80 Clearing faults Condition Possible Cause Action Bad connection to Ethernet switch Check power on Ethernet switch. Check CAT5 Ethernet cable. Check Ethernet switch port. ELAN or TLAN network interface Link light not active Failed network interface Replace Signaling Server.
Clearing MG 1000E f aults 81 Indicator Possible indications INI003, 008—012 NWS101, 141, 201—204, 301, 401 OVD021, 022, 023, 031 SYS messages TDS messages XCT messages XMI messages Visual indicato.
82 Clearing faults 4 Use the PING <ip address of the MG 1000E> command in LD 117 to verify network connection. 5 Reenable an y disabled components . V erify the 100BaseT connection between the Call Ser v er and the MG 1000E is operating by pinging the IP address of the MG 1000E(s) configured.
Clearing MG 1000E f aults 83 • NTDU14 Media Gatew ay • NTDU15 Media Gatew ay Expander • NTDK95 Expander cables • NTDU30 Call Ser ver • NTDU27 Signaling Ser ver • NTDU40 Media card Ta b l e.
84 Clearing faults Condition Possible cause Action Red LED on SSC card Defective NTDK20 SSC card in MG 1000E Disable the MG 1000E by entering: LD 32 DISS l s (where l s are the MG 1000E loop and shelf numbers) Replace the SSC card. Enable the MG 1000E by entering: LD 32 ENLS l s (where l s are the MG 1000E loop and shelf numbers).
Clearing MG 1000E f aults 85 Condition Possible cause Action Common visual indication and system messages on MG 1000E Expander Defective NTDK95 Expander cable Replace the NTDK95 cable connecting the MG 1000E to the MG 1000E Expander. Multiple cards exhibit problems Defective Media Gateway Replace the Media Gateway.
86 Clearing faults Also , ensure that sufficient DSP resources are provisioned for Music, conf erence, and RAN (see Communication Ser ver 1000E Planning and Engineering (NN43041-220) for details). A TTENTION Currently , the CS 1000E suppor ts only Recorded Announcement Broadcast and Music Broadcast.
Clearing MG 1000T faults 87 Condition Possible cause Action System message indicates conference loop is defective. Defective SSC circuit card If a fault is indicated on conference loop, replace the NTDK20 SSC circuit card. Reuse the daughterboards and security device installed on the original NTDK20 SSC circuit card.
88 Clearing faults If the f ault does not clear , or if call processing has stopped on the MG 1000T , you ma y need to replace the f ollowing equipment: • NTDK20 SSC card — NTTK25 software daughte.
Clearing MG 1000T faults 89 T able 29 "MG 1000T Core f ault indications" (page 89) lists common f ault indications f or the MG 1000T Core. Ta b l e 2 9 MG 1000T Core fault indications Indica.
90 Clearing faults Condition Possible cause Action Data dump error, or no access to overlays while OVL005 message is displayed Manual initialize button pressed when performing a backup using the Customer Configuration Backup and Restore feature Issue the ENLT command at the TTY.
Clearing MG 1000T faults 91 Condition Possible cause Action System constantly rebooting Defective SSC card or Media Gateway Replace the SSC card or Media Gateway. Nortel logo is not lit or fan is not running Loss of AC power Defective Media Gateway Restore AC power.
92 Clearing faults Condition Possible cause Action LD 30 TEST (this command ensures that all circuit cards are reenabled in the MG 1000T). Red LED on SSC card Improperly installed NTTK25 software daughterboard Power down the MG 1000T and remove the NTDK20 SSC card.
Clearing MG 1000T faults 93 Condition Possible cause Action Media quality has deteriorated Defective IP links To view the status of the IP links, enter: LD 135 STAT IPL x (where x is the number for th.
94 Clearing faults T able 32 "IP Netw or k f ault indicators" (page 94) pro vides fault indicators f or MG 1000T Core-to-Expansion link f aults.
Monitoring 100BaseT link voice Quality of Ser vice 95 Procedure 6 T roub leshooting Layer 2 and La yer 3 LAN connections for MG 1000T Step Action 1 V erify that the green Link LED on the daughterboard in the MG 1000T Core SSC is on (this indicates that the ph ysical connection is functioning).
96 Clearing faults automatically or when the technician requests a repor t with the PRT QOS <cab#> command in LD 117. See Software Input/Output Administration (NN43001-611) and Software Input/Output Ref erence – Maintenance (NN43001-711) .
Clearing trunk faults 97 Clearing trunk faults This section deals with trunk f aults on either the MG 1000E or MG 1000T . T runk circuit cards provide the interf ace between the system and Central Office (CO) tr unks, or between PBXs. The maintenance telephone can be used to test tr unks.
98 Clearing faults If the fault does not clear , manual continuity tests can be used to isolate f aults to peripheral equipment, such as E&M or Universal T runk circuit cards. See Software Input/Output Ref erence – Maintenance (NN43001-711) fo r details on performing the tests in LD 30.
Clearing trunk faults 99 Possible cause Action Enable the TN by entering the following: For MG 1000T: LD 32 ENLU c u (where c u represent card and unit numbers) For MG 1000E: LD 32 ENLU l s c u (where l s c u represent loop, shelf, card and unit numbers) Wait for an OVD message.
100 Clearing faults Clearing T erminal Server faults One potential f ault that can occur with the MR V T er minal Ser ver is database corruption. When there is a database f ault, all T er minal Ser ver LEDs flash and the console por t does not respond.
101 Database management Contents This section contains the follo wing topics: • "T ools to backup and restore customer databases" (page 101) • "Equipment Data Dump" (page 102) .
102 Database management Equipment Data Dump Procedure 7 Perf orming a CP PII datadump Step Action 1 Log on to the system. 2 Inser t a 2 MB floppy disk into the Multimedia Disk Unit (MMDU).
Customer Configuration Bac kup and Restore 103 3 Load the Equipment Data Dump Program (LD 43). LD 43 Load program . EDD 4 When "EDD000" appears on the terminal, enter : EDD Begin the data dump CA UTION Loss of Data If the data dump is not successful, do not continue.
104 Database management Equipment requirements CCBR requires the follo wing equipment: • a computer that suppor ts Xmodem communications protocol Ensure that your comm unications package complies with the protocol specifications described in Communication Ser ver 1000E Installation and Commissioning (NN43041-310) .
Customer Configuration Bac kup and Restore 105 6 Enter a header name f or the configuration data backup file and press Enter . Enter up to 128 characters of te xt, including spaces, carriage retur ns, and line f eeds. If y ou enter more than 128 characters, the system e xits text entry mode and responds with R> .
106 Database management R> CCCCCCCCCC When the file verification succeeds, the system responds OK . If the file verification f ails, the system responds with one of the f ollowing: BKP0002 Mismatch in the data file. Corrective action: • Compare the file again with the XVR command.
Customer Configuration Bac kup and Restore 107 3 T ype XRT to begin the configuration database restore. The system prepares to receive the database file from the computer and restore it to the SSC (CP PII and CP PIV) or to the Call Ser ver (CP PM).
108 Database management 6 If the database restore f ails, the system sends one of the follo wing messages: BKP0004 Failure to erase the SSC file or Call Server file. Corrective action: Repeat the restore procedure. If the procedure fails again: For CP PII and CP PIV Call Servers, the probable cause is a faulty flash ROM.
Customer Configuration Bac kup and Restore 109 If file v er ification f ails, the system sends one of the f ollowing messages: BKP0002 Indicates a mismatch. Corrective action: Repeat the XVR command. If verification fails again, repeat the restore and reverify.
110 Database management T o exit LD 43, type **** . —End— Nor tel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.
111 Replacing equipment Contents This section contains the follo wing topics: • "Removing CS 1000E Core Call Ser ver cov er" (page 112) • "Replacing the NTD W61 CP PM Call Processor.
112 Replacing equipment • "Replacing the NTTK25 software daughterboards" (page 146) • "Replacing IP daughterboards" (page 149) A TTENTION Before y ou replace circuit cards , bac k up the customer database. See "Equipment Data Dump" (page 102) .
Replacing NTDW61 CP PM Signaling Server equipment 113 5 Slide the CP PM Call processor into Slot 1 (or higher) of the chassis . Slot 1 provides for easiest cabling. 6 Lock the card into the faceplate latches. 7 Reconnect all cables . 8 T o install Call Ser ver software , see Communication Server 1000E Installation and Commissioning (NN43041-310) .
114 Replacing equipment Create a bootable RMD with software CA UTION Data Loss The PC utility used in the following procedure (mkbootrmd.ex e) does not validate whether the dr iv e letter entered is a valid RMD CF card. Y ou must enter the correct RMD dr ive letter when prompted or r isk formatting the incorrect dr ive .
Replacing NTDW61 CP PM Signaling Server equipment 115 Procedure 14 Backing up the NRS database Step Action 1 Log on to the system. 2 Inser t a CF card into the RMD slot to back up the database. 3 T o load the Equipment Data Dump Program (LD 43), at the prompt enter : LD 43 Load program .
116 Replacing equipment Procedure 15 Replacing a CP PM Signaling Ser ver car d Step Action 1 P ower down the chassis that contains the f aulty CP PM Signaling Ser ver card.
Replacing NTDW61 CP PM Signaling Server equipment 117 4 Enter <CR> at the Install T ool Menu. The system attempts to v alidate and f or mat the FMD par titions. The f ollowing format occurs only if the onboard 1 GByte FMD is blank. >Obtaining and checking system configuration .
118 Replacing equipment Size in sectors = 0x98000 Low boundary = 0x137fc1 High boundary = 0x1e8bdf >Fix Media Device repartition completed >Formatting FMD .
Replacing NTDW61 CP PM Signaling Server equipment 119 Disk with 622592 sectors of 512 bytes will be formatted with: Volume Parameters: FAT type: FAT32, sectors per cluster 8 2 FAT copies, 77660 cluste.
120 Replacing equipment 6 If no k eycode file e xists, replace the RMD that contains the k eycode files and press Enter . <a> - RMD is now in the drive.
Replacing the NTDW60 Media Gate way Controller card 121 Enter n . <n> - No , Continue without Dependency Lists installation 15 Re view the Installation Status Summar y and press Enter to continue . 16 At the PSDL Installation menu, enter the appropriate choice for the site geographic location.
122 Replacing equipment 2 Label and remov e all cables . 3 Unlock the f aceplate latches and remov e the card. 4 Remov e the secur ity dongle and inser t it on the replacement card. 5 Remov e the daughterboards from the defectiv e MGC card and install them on the replacement card.
Replacing the NTDW65 V oice Gatewa y Media Card 123 Replacing the NTD W65 V oice Gatewa y Media Car d Procedure 18 Replacing the NTD W65 V oice Gatewa y Media Card Step Action 1 In Element Manager , select System > Maintenance from the navigator . The Maintenance W eb page appears.
124 Replacing equipment The red LED remains lit until the card is configured and enabled. When the card has finished booting, the f aceplate display shows Fxxx or Lxxx (where xxx is the number of telephones registered to the card), indicating that the card is a Follo wer or Leader .
Replacing the NT4N39AA CP PIV Call Processor card 125 8 Use a small-bladed screwdriv er to replace the screws on the card. 9 Replace all cables on the replaced CP PII card. A TTENTION Before contin uing with this procedure, you must reinstall the software from CD-ROM.
126 Replacing equipment 2 In LD 135, split the CPU cores: SPLIT 3 Remov e all cables connected to the CPU being replaced. 4 Use a small-bladed screwdriv er to remov e the screws from the CP PIV card. 5 T o remove the card, hold the card by the f aceplate latches and gently pull it out of the slot.
Replacing the NT4N48 System Utility card 127 13 In LD 135, verify that the replaced CP PIV card can control call processing: SCPU To check replaced CP PIV. 14 Switch Call Ser ver bac k, if necessar y . —End— Replacing the NT4N48 System Utility card A TTENTION On a CS 1000E, the System Utility card minimum vintage is NT4N48BA.
128 Replacing equipment 7 Bef ore you install the new System Utility card, hardware-disable it: configure the faceplate s witch to Dis. 8 Ensure the security device is installed on the card. 9 Ensure the s witch setting f or core side is configured appropr iately (f or Call Ser ver 0 or Call Ser ver 1).
Replacing the NTDU67 Dr ive Carrier card (CP PII only) 129 CA UTION Service Interruption At some point in this procedure , the system war m star ts, causing a momentar y interruption in call processing.
130 Replacing equipment 12 Install the Operating Software from the Install Disk. See Communication Ser ver 1000E Upgrades (NN43041-458) . 13 Install the Customer Database.
Replacing the NTDU65 power supply module 131 4 Use a Phillips scre wdr iv er to tighten the screws on the alarm/fan module. —End— Replacing the NTDU65 power suppl y module Procedure 24 Replacing the NTDU65 power supply module Step Action 1 T ur n off power to the Call Ser v er using the s witch at the rear right of the Call Ser ver .
132 Replacing equipment 7 Inser t the replacement power supply into the vacated slot and ensure it is well-seated. 8 Use a Phillips scre wdr iv er to tighten the locking scre w on the power supply . 9 Reattach the power cord at the rear of Call Ser ver and reconnect to the power source .
Accessing Media Gatewa y inter nal components 133 Procedure 25 Cleaning and replacing the power supply air filter Step Action Note: The power supply can remain powered on during this procedure. 1 T o remove the power supply air filter , gently unsnap the filter from the front of the pow er supply module.
134 Replacing equipment Figure 17 Inserting screwdriver in slot 2 Simultaneously slide both spr ing-loaded latches toward the bottom of the cabinet and pull forw ard. Lift the cover upward to remov e it from the cabinet. See Figure 18 "Depressing latches and pulling back on front co ver" (page 134) .
Replacing the NT AK03 TDS/DTR circuit card 135 Procedure 27 Replacing the NT AK02 SDI/DCH circuit card Step Action 1 If the f ollowing circuit cards are configured, disable them in the f ollowing ov er la ys: SDI LD 48 DCHI LD 96 The system may initialize if you do not perform this step.
136 Replacing equipment 3 Hold the TDS/DTR circuit card b y the lock latches, unloc k the latches, and slide the circuit card out of the Media Gate wa y . 4 Hold the replacement TDS/DTR circuit card by the loc k latches and slide it into its assigned slot until it connects with the backplane.
Replacing the NT AK79 or NTBK50 2.0 Mb PRI card 137 The LEDs on the front of the card change from green (enab led) to red (disabled.) F or this to happen, the DIS MSDL command must be used, as in Step 1. 4 Hold the circuit card by the loc k latches, unlock the latches, and slide the circuit card out of the Media Gate wa y .
138 Replacing equipment 2 At the two corners adjacent to the connector , gently lift the entire side until the mounting holes are clear of the loc king groov e of the standoff . 3 T o remov e the connector pins, g rasp the edge of the board adjacent to the connector and lift gently .
Replacing the NT AK09 1.5 Mb DTI/PRI card (PRI applications) 139 7 Press down on the two cor ners opposite until they lock into place. —End— Replacing the NT AK09 1.
140 Replacing equipment daughterboards, see Procedure 31 "Installing the NT AK93/NTBK51 daughterboard bef ore the NT AK20 daughterboard" (page 138) . 5 On the replacement PRI circuit card, configure s witches and install daughterboards as required.
Replacing equipment cards 141 3 Hold the circuit card by the loc k latches, unloc k the latches, and slide the circuit card out of the Media Gatew a y . If required, remov e any daughterboards attached to the card. 4 On the replacement DTI circuit card, configure any s witches and install any daughterboards as required.
142 Replacing equipment Procedure 34 Replacing equipment cards Step Action 1 Software-disab le the card with the following command: LD 32 DISC l s c 2 Unhook the locking de vices on the card. Pull it out of the card cage. 3 On the replacement card, configure option switches or jumper plugs to the same settings as those on the card you remov ed.
Replacing the NT AG26 equipment card 143 After you install cards, the red LED on the f aceplate flashes as a self-test runs. If the self-test succeeds, the card is automatically enabled (if it is configured in software) and the LED turns off . If the self-test f ails, the LED lights steadily and remains lit.
144 Replacing equipment Replacing the NT AK92 off-premises protection module A lightening str ik e can cause f ailure of the NT AK92 protection assemb ly .
Replacing the NTDK20 SSC card 145 Figure 19 Wiring diagram f or NT AK92 off-premises protection module Replacing the NTDK20 SSC card T o replace the NTDK20 SSC card, minimum vintage HA, follow the steps in Procedure 39 "Replacing the NTDK20 SSC card" (page 145) .
146 Replacing equipment • NTDK99 See "Replacing IP daughterboards" (page 149) . 6 Hold the NTDK20 SSC circuit card by the loc k latches and slide it into slot 0 of the Media Gatewa y until it connects with the backplane. 7 Secure the loc k latches on the circuit card.
Replacing the NTTK25 software daughterboards 147 4 Remov e the NTDK20 SSC card from the Media Gatewa y . 5 Lift the daughterboard up, and aw ay from the NTDK20 SSC card until it is clear of the connector assembly . 6 P osition the replacement software daughterboard.
148 Replacing equipment c. Remov e the software daughterboard from the SSC card and replace with a replacement software daughterboard of the same f amily .
Replacing IP daughterboards 149 • Reboot system by setting the pow er supply off , and then on. —End— Replacing IP daughterboards Procedure 42 Replacing the NTDK83 or NTDK99 IP daughterboar d Step Action 1 T ur n the pow er supply and reser ve pow er off .
150 Replacing equipment —End— Nor tel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007 Copyright © 2007, Nor tel Networks .
151 Element Manager Contents This section contains the follo wing topics: • "Call Ser ver maintenance" (page 151) • "Call Ser ver bac kup , data dump , and restore" (page 153) .
152 Element Manager Figure 20 Element Manager Call Server maintenance Y ou can perf or m some of the follo wing maintenance functions using Element Manager .
Call Ser v er backup , data dump, and restore 153 • LD 32 – Network and P eripheral Equipment Diagnostics — loop, shelf , card, and unit commands — M39xx unit commands — DSL commands — BRIL, BRIE, and BRIT applications commands Y ou can use the r login command to the Call Ser ver/H.
154 Element Manager Call Server backup Procedure 43 Backing up the Call Server in Element Manager Step Action 1 Click T ools > Backup and Restore > Call Server . The Call Ser ver Bac kup and Restore page appears. 2 Click Bac kup . The Call Ser ver Bac kup Web page appears.
Signaling Server maintenance 155 Procedure 44 Restoring Call Ser ver data in Element Manager Step Action 1 Click T ools > Backup and Restore > Call Server . The Call Ser ver Bac kup and Restore page appears. 2 On the Call Ser ver Backup and Restore page, clic k Restore .
156 Element Manager • increase vir tual tr unk capacity and perf or m configuration tasks on vir tual trunks • turn the gatekeeper on or off • view repor t log and trace files • view Oper at.
Gatekeeper bac kup and restore 157 Procedure 45 Backing up Gatekeeper fr om the NRSM W eb interface Step Action 1 Get a 1.44 Mb flopp y disk and label it with the f ollowing inf or mation: GA TEKEEPER BA CKUP IP ADDRESS :47.11.249.86 D A TE: June 1, 2002 TIME: 10:15 AM 2 Make sure the disk is not write-protected.
158 Element Manager 6 W ait to receive a confir mation message. 7 Remov e the flopp y disk from the drive. —End— T o automatically backup the Gatek eeper to a floppy disk, f ollow the steps in Procedure 47 "Backing up the Gatekeeper to a flopp y disk" (page 158) .
Remote upgrade 159 Figure 22 Element remote upgrade flow New software is distributed as single, pack ed and compressed workfiles that are named to uniquely identify their type (SSC or Media Card) and version. W or kfiles are placed in a director y on a node primar y SSC.
160 Element Manager • workfile path and file name With this gener ic approach, y ou can access the software ser ver (primary SSC) through its ELAN or TLAN interf ace, depending on the IP address specified. The path to a workfile is not fixed. The trigger function retur ns as soon as an element is notified.
161 Media Car d maintenance Contents This section contains the follo wing topics: • "Introduction" (page 161) • "F aceplate maintenance displa y codes" (page 161) • "Rep.
162 Media Card maintenance • e xter nal RAM test If any of these tests f ail, the card enters a maintenance loop , and no fur ther processing is possib le. A f ailure message is pr inted on the displa y to indicate which test f ailed. F or more information and a list of the maintenance displa y codes, see IP Line Fundamentals (NN43100-500) .
F aceplate maintenance display codes 163 Normal code Corresponding Fault code Message T:16 F:16 Not used at present T:17 F:17 Not used at present T:18 F:18 Not used at present T:19 F:19 Not used at pr.
164 Media Card maintenance Error messages with a sev erity categor y of "Critical" are display ed on the maintenance f aceplate in the form: " Gxxx "o r" Sxxx ", where xxx is the last three digits of the ITG or ITS message.
F aceplate maintenance display codes 165 Maintenance Display Corresponding Critical Error Message Description G020 ITG1020 Configuration error <param> <value> <reason>. G021 ITG1021 DSP successfully reset <dsp>. G022 ITG1022 DSP channel not responding, channel disabled <channel>.
166 Media Card maintenance Maintenance Display Corresponding Critical Error Message Description S002 ITS1002 Connect service activation error <reason>. S003 ITS1003 Duplicate master <node> <ip1> <ip2>. S004 ITS1004 Invalid node ID <ip> <hwid>.
IP Line and IP Phone maintenance and diagnostics 167 IP Line and IP Phone maintenance and diagnostics F or Nor tel IP Phones, there are two kinds of T er minal Numbers (TNs) to consider : • A ph ysical TN, which represents a ph ysical unit of the Media Card.
168 Media Card maintenance Lamp A udit The Lamp Audit function pro vides a continuous source of hear tbeat messages to ensure the IP Phone is powered and the IP connection is active .
Media Card 32S and DSP daughterboard DSP tests 169 DSPPcmLpbkTestOn or DSPPcmLpbkTestOff • T o run or stop a Send loopbac k test, type: DSPSndLpbkTestOn or DSPSndLpbkTestOff • T o run or stop a Re.
170 Media Card maintenance Nor tel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007 Copyright © 2007, Nor tel Networks .
171 Pr oactive V oice Quality Management Contents This section contains the follo wing topics: • "Introduction" (page 171) • "How v oice quality monitoring works" (page 172) .
172 Proactive V oice Quality Management This is av ailable on Phase 2 IP Phones only . • SNMP alar m generation when voice quality metric thresholds are violated based on a call or bandwidth zone. • Controlling the number of voice-quality-related SNMP alar ms.
How v oice quality monitor ing works 173 The sampled metrics are compared to user-configured thresholds to determine system performance. When sampled metr ics exceed configured thresholds, the system generates statistics.
174 Proactive V oice Quality Management Figure 23 V oice quality monitoring flow diagram Legend 1. IP Phones and endpoints are polled during a call and at the end of a call to e xtract voice-quality statistics. 2. Statistics for each metric are collected on the Signaling Ser ver or V oice Gatew ay Media Card.
Feature implementation 175 Feature packa ging T o monitor the R-V alue audio-quality metric, the Proactive V oice Quality Management (PVQM) pac kage 401 is required. Monitoring of all other voice-quality metrics is av ailable with base CS 1000 Release 5.
176 Proactive V oice Quality Management LD 117 Configure v oice-quality metric thresholds T o configure voice-quality metric thresholds based on a call or zone in LD 117, see T able 41 "LD 117 Configure voice-quality metric thresholds" (page 176) .
Feature implementation 177 A TTENTION Changes to threshold values do not propagate to the Signaling Server or the V oice Gatew ay Media Card until y ou perform a datadump .
178 Proactive V oice Quality Management Y ou can configure V oice-quality threshold alar m-notification lev els by zone so that some bandwidth zones can be monitored for all alarms and other zones repor t only serious voice-quality prob lems.
Diagnosing and isolating voice-quality prob lems 179 T o control the number of alar ms generated by the system, see T able 45 "LD 117 Configure zone alar m-notification lev els" (page 179) .
180 Proactive V oice Quality Management • UNISTIM/RUDP statistics View R UDP statistics for IP Phones, such as n umber of messages sent or received, retries, resets , and uptime. • Real time T ransport Protocol statistics While a call is in prog ress, view RTP/R TCP QoS metrics, such as pack et loss and jitter .
Heterogeneous environments 181 Endpoint type Voice-quality monitoring operation Phase 2 IP Phones with PVQM package Detect jitter, packet loss, and latency (when the far end is RTCP-compliant) and R-Value threshold violations. Threshold violations are detected asynchronously by the IP Phone.
182 Proactive V oice Quality Management Nor tel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 01.02 Standard Release 5.0 20 June 2007 Copyright © 2007, Nor tel Networks .
183 pbxLink connection Contents This section contains the follo wing topics: • "Introduction" (page 183) • "pbxLink connection f ailure detection" (page 183) • "LD 117 S.
184 pbxLink connection Displaying pbxLink inf ormation Element Manager (EM) T o display pbxLink inf or mation in Element Manager , use the pbxLinkShow command, as shown in Figure 24 "Displa ying pbxLink inf ormation in Element Manager" (page 184) .
LD 117 ST A T SER V enhancement 185 LD 117 ST A T SER V enhancement T o display link-status inf or mation for V oice Gatewa y Media Cards that are registered to a Call Ser v er you can use the suite of Statistic Services (ST A T SER V) commands.
186 pbxLink connection T able 48 "Queried information in ST A T SER V" (page 186) lists the applications and descr ibes the information provided b y those applications.
LD 117 ST A T SER V enhancement 187 Figure 25 Sample LD 117 ST A T SER V output T able 49 "ST A T SER V response fields and description" (page 187) lists field descriptions in the ST A T SER V response. Ta b l e 4 9 ST A T SER V response fields and description STAT SERV response field Description NODE ID The related node.
188 pbxLink connection STAT SERV response field Description LDR Specifies if the element is the Leader for the related node. Value is YES or NO. SRV The element type. Values are • SMC – Media Card 32-port card • ITGP – ITG-P 24-port card • SS – Signaling Server APPS The application running on the element.
189 T echnical Assistance service Contents This section contains information on the f ollowing topics: • "Nor tel T echnical Assistance Centers" (page 189) • "Ser vices av ailable&q.
190 T echnical Assistance service Location Contact Nortel 1500 Concord Terrace Sunrise, Florida 33323 USA Brazil Telephone: 5519 3705 7600 E-mail: entcts@nortel.
Services availab le 191 Location Contact Thailand: Telephone: 001 800 611 3007 Services av ailable Ser vices av ailable through the T echnical Assistance Centers include: • diagnosing and resolving .
192 T echnical Assistance service Class Degree of failure Symptoms • consistently slow dial tone (eight seconds or more delay) E2 Major failure causing potential system degradation or outage Standby CPU out-of-service. Frequent initializations (one per day or more).
Requesting assistance 193 Requesting assistance Collect the inf or mation listed in T able 53 "Checklist f or ser vice requests" (page 193) bef ore you call f or ser vice.
194 Inde x A alarm causes major 55 minor 55 remote 56 system 55 alarm management on TM 22, 66 alarms, system 55 analog trunk card status, LD 36 160 B B- and D-channel, maintenance window 59 Backg roun.
Index 195 E EDD CP PII, CP PIV , CP PM 102 in Element Manager 154 ELAN network interf ace fault indicators 80 Element Manager analog trunk card status 160 Call Ser ver bac kup and restore 153 Call Ser.
196 Index NTD W61 Call Ser ver status 35 NTD W61 ELAN 35 NTD W61 HSP 35 NTD W61 Signaling Ser ver status 36 NTRB21 f aceplate 48 Signaling Ser ver 54 Line transf er 56 link f aults 80 Local access CS .
Index 197 replacing 138 NTDK20 CPU or Memor y f ault f aceplate LEDs 49 replacing 145 NTDK83, NTDK99 card circuit board LEDs 52 NTDU64 alarm/fan module LEDs 30 replacing 130 NTDU65 power supply module.
198 Index manual 34, 37, 52 system terminal, using 25 T T echnical Assistance Centers 189 T elephony Manager (TM) 22 T er minal ser ver 18, 20 TM alar m management 22 T ools Hardware maintenance 29 So.
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Nor tel Communication Server 1000 Communication Ser v er 1000E Maintenance Copyright © 2007, Nortel Networks All Rights Reser v ed. Publication: NN43041-700 Document status: Standard Document version: 01.02 Document date: 20 June 2007 T o provide feedback or to repor t a problem with this document, go to w ww .
An important point after buying a device Nortel 1000E (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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If you already are a holder of Nortel 1000E, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Nortel 1000E.
However, one of the most important roles played by the user manual is to help in solving problems with Nortel 1000E. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Nortel 1000E along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
