Instruction/ maintenance manual of the product NB9W Netcom
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User Guide NB9, NB9W ADSL2+ VoIP Modem Router.
2 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Did you know your phones will disrupt your ADSL2+ connection... Even If Y ou Have Older ADSL Filters? Due to faster ADSL speeds, an inline ADSL2+ Microfilter stops your ADSL connection being disrupted b y telephones connected to the same line.
NB9/NB9W ADSL2+ VoIP Router 3 YML790 Rev8 Contents Overview ..................................................................................................................................................... 5 NB9/NB9W Package Contents..............
4 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Save & Reboot ............................................................................................................................... 51 Advanced ...................................................
NB9/NB9W ADSL2+ VoIP Router 5 YML790 Rev8 O VERVIEW Thank you for purchasing the NetComm NB9/NB9W ADSL2+ VoIP Router . NetComm is proud to introduce this entirely new class of all-in-one device incorporating ADSL2+, VoIP and Wireless in a single compact unit.
6 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 NB9/NB9W Package Contents Y our NB9/NB9W contains the following items: • NB9 or NB9W ADSL2+ Modem Router • 15VDC 1.
NB9/NB9W ADSL2+ VoIP Router 7 YML790 Rev8 MINIMUM SY STEM REQUIREMENTS: Different aspects of the NB9/NB9W have different requirements, so let’ s look a t them in turn.
8 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 GETTING T O KNOW THE NB9/NB9W It is recommended that you take a moment to acquaint yourself with the indicator lights, ports and default settings of the NB9/NB9W prior to commencing with installation.
NB9/NB9W ADSL2+ VoIP Router 9 YML790 Rev8 Back Panel Ports Port Name Function WLAN ACC (for NB9W only) WLAN Access Control. Antenna (for NB9W only) Wireless LAN antenna. 4 x LAN 4 x 10/100 Base-T Ethernet jack (RJ-45) to connect to your Ethernet Network card or Ethernet Hub / Switch.
10 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 DEF AUL T SETTINGS The following are the default LAN (Local Area Network) and WAN (Wide Area Network). LAN (Management) • Static IP Address: 192.
NB9/NB9W ADSL2+ VoIP Router 11 YML790 Rev8 CONNECTING THE NB9/NB9W Follow the steps in this section to configure ADSL, V oIP , Wireless, only one, or any combination of these. The diagram below shows you how to connect the NB9/NB9W to your PC, ADSL and POTS service.
12 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 1. Connecting the Cables Note: If you wish to link to the NB9W wirelessly at the outset, see Establishing a Wireless Connection below . 1. Connect your PC using Ethernet cable to one of the LAN ports of your NB9/NB9W; 2.
NB9/NB9W ADSL2+ VoIP Router 13 YML790 Rev8 2. Establishing an ADSL connection via PPPoE Having physically connected your NB9/NB9W , the next step is to establish your ADSL connection to the Internet, via your ISP . Nearly all Australian ISPs connect their clients via a standard method called PPPoE (Point-to-Point Protocol over Ethernet).
14 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 4. Enter your PPPoE Username and PPPoE Password and click the Save & Reboot. The NB9/NB9W will apply all of the settings in approximately 2 minutes. 5. After several minutes, you should then see the Basic>Home page indicating your ADSL service is connected.
NB9/NB9W ADSL2+ VoIP Router 15 YML790 Rev8 3. Establishing your Wireless Connection (for NB9W only) Wireless networking provides an alternative connection to using Ethernet cable.
16 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 4. Setting up your VoIP account Once you have successfully connected to the Internet you are ready to setup your VoIP account to start making telephone calls over the Internet. This section will deal with setting up a single V oIP account with standard settings.
NB9/NB9W ADSL2+ VoIP Router 17 YML790 Rev8 3. Interface Name: Don’t change the ‘Interface name’ setting; 4. Priority Codec: The priority codec is set to ‘G729’ which means your NB9/NB9W will firstly choose this codec when communicating with your SIP proxy from your VSP (VoIP Service Provider); 5.
18 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 COMPUTER HARDW ARE CONFIGURA TION This section provides instructions for configuring the TCP/IP (Network) settingson your computer to work with your Modem. These steps are only required if you are having trouble accessing your Modem.
NB9/NB9W ADSL2+ VoIP Router 19 YML790 Rev8 Windows 95, 98 PCs First, check for the IP protocol and, if necessary , install it: 1. In the Windows task bar , click the Start button, point to Settings, and then click Control Panel. 2. Double-click the Network icon.
20 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 DIGGING DEEPER – ADV ANCED SETTINGS Y our NB9/NB9W has many advanced features tha t you may want or need to use in the future. Let’ s start by taking a look at the menus in the web interface. 1. Login to the NB9/NB9W web interface (http://192.
NB9/NB9W ADSL2+ VoIP Router 21 YML790 Rev8 BASIC Basic>Home The first page you see after you have successfully setup your NB9/NB9W is the Basic > Home which provides a summary of the status of your NB9/NB9W: Field Description Uptime System: Uptime status for various connections.
22 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Basic>ADSL Quick Setup The NB9/NB9W web configuration page can be opened in a Web Browser window of a computer attached to the device by entering the Web address http://192.168.1.1. Enter User ID: admin and password: admin.
NB9/NB9W ADSL2+ VoIP Router 23 YML790 Rev8 VOICE About SIP & VoIP Voice Settings The NB9/NB9W has the ability to connect two regular telephones via the Phone1 and Phone2 ports on the rear of the unit and provides a number of sophisticated call-management functions such as call forward, call waiting, call transfer and so on.
24 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 V oice Menu 1 Enter your VoIP details in the NB9/NB9W through the Voice menu. Clicking on the Voice Menu will retrieve the following screen: Entries in these.
NB9/NB9W ADSL2+ VoIP Router 25 YML790 Rev8 V oice Menu 2 The lower part of the Voice entries screen provides fields in which details of your VoIP telephone number(s) are entered, along with several other VoIP parameters. The NB9/NB9W provides for two telephone ‘extensions’.
26 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Field Means Enable Phone 1 call waiting. T o enable Call waiting feature on Phone 1. Enable Phone 2 call waiting. T o enable Call waiting feature on Phone 2. Call forward T ype:. T o enable call forward on phone1 and 2.
NB9/NB9W ADSL2+ VoIP Router 27 YML790 Rev8 V oice > Dial Plan The NB9W supports two types of Dial Plan. Outgoing Dial Plan works for both VoIP and PSTN connection and Incoming Dial Plan that only works for V oIP connection. Click on their respective link on the menu to access the configuration page.
28 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 V oice > Dial Plan > Advance This feature allows you to set advance Dial Plan. Click the Add button to add a new rule. Priority: The value can be ranged from 0-32767. The lower number is the higher priority .
NB9/NB9W ADSL2+ VoIP Router 29 YML790 Rev8 WIRELESS (NB9W ONL Y) Wireless Setup The NB9W serves as an 802.11g Wireless Access Point, with enhanced capabilities provided by Broadcom’ s XPress TM technology .
30 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Wireless Security Quick Setup Security settings are used to prevent unauthorised connection to your network. This can be as basic as a neighbouring user who detects and is able to connect through your wireless network, right through to actual malicious interference or ‘hacking’.
NB9/NB9W ADSL2+ VoIP Router 31 YML790 Rev8 Quick Security Setup 2 – WP A-PSK If a stronger network security settings is required, go to Wireless>Security and select WP A-PSK from the Network Authentication drop-down menu.
32 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Wireless Security in Detail The following provides a detailed summary of wireless terms and acronyms and more in-depth explana tions of the topic. It assumes little prior knowledge of wireless networking and is aimed at providing background for the terminology used in the NB9W Wireless Security screens.
NB9/NB9W ADSL2+ VoIP Router 33 YML790 Rev8 WEP and WP A “WEP” stands for Wired Equivalent Privacy and was the original wireless security method. Over time it was found to be vulnerable to attacks based on de-coding the ‘keys’ used to encrypt the data.
34 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 WP A WP A requires a RADIUS server to provide client authentication. WPA also requires specification of the ‘WPA Group Rekey Interval’ which is the rate tha t the RADIUS server sends a new Group Key out to all clients.
NB9/NB9W ADSL2+ VoIP Router 35 YML790 Rev8 WP A2 ‘WP A Pre-authentication’ support in WP A2 allows a client to pre-authenticate with the NB9W toward which it is moving, while maintaining a connection to the access point it’ s moving away from.
36 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Wireless Configuration T o enter advanced settings for the wireless network hosted by the NB9W , click on Wireless > Configuration: Many of these fields may not need to be altered and may require interpretation by a network engineer .
NB9/NB9W ADSL2+ VoIP Router 37 YML790 Rev8 Fragmentation Threshold Enter a value between 256 (min) and 2346 (max). A threshold, specified in bytes, that determines whether packets will be fragmented and at what size. On an 802.11 WLAN, packets that exceed the fragmentation threshold are fragmented, i.
38 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Wireless > Mac Filter The Wireless > MAC Filter page displays the following: This function allows wireless access to be restricted or allowed based on the MAC address of the client device.
NB9/NB9W ADSL2+ VoIP Router 39 YML790 Rev8 Wireless > Bridge Wireless bridge mode is used to provide a wireless link between WLAN segments to provide greater coverage or to extend network size and reach. If a wireless router is used in bridge mode, then Access Point functionality is disabled.
40 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 MANAGEMENT Management > Device Settings > Backup Backup enables you to save a copy of the NB9/NB9W configuration file. This can be re-loaded to restore your settings should you need to reset the device to its factory defaults.
NB9/NB9W ADSL2+ VoIP Router 41 YML790 Rev8 Management > Device Settings > Update Firmware The ‘Update Firmware’ screen allows you to obtain an updated firmware image file from NetComm.
42 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Management > SNTP The SNTP option under Management menu configures the NB9/NB9W’ s time automaticall y by synchronizing with Internet time servers. Note: The NB9/NB9W is configured to Australian EST by default.
NB9/NB9W ADSL2+ VoIP Router 43 YML790 Rev8 Access Control > IP Addresses The IP Addresses option limits the Access>Services by IP address. If the Access Control Mode is enabled, only the listed IP addresses can access the NB9/NB9W for the specified services.
44 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 ADV ANCED Advanced > W AN Clicking on the ‘Advanced’ menu displays the following: This screen provides a summary of the current W AN interfaces you have configured. If you have connected the NB9/NB9W to ADSL through the ADSL Quick Setup interface, details of the connection will be summarised here.
NB9/NB9W ADSL2+ VoIP Router 45 YML790 Rev8 Alternative Connection T ypes (Inc PPPoA) In the event that you wish to set up an alternative connection type, for example a PPPoA connection rather than the more common PPPoE type, this is done in the following screen which is accessed from Advanced>WAN>New .
46 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Advanced > LAN Configure the NB9/NB9W’ s LAN IP address and subnet mask. Save button only saves the LAN configuration data. Save/Reboot button saves the LAN configuration data and reboots the NB9/NB9W to make the new configuration effective.
NB9/NB9W ADSL2+ VoIP Router 47 YML790 Rev8 Enable IGMP Snooping IGMP specifies how a host can register a router in order to receive specific multicast traffic. IGMP Snooping allows the NB9/NB9W to capture IGMP frames. When your NB9/NB9W hears an IGMP report from a host for a given multicast group it adds the host’ s port number for that group.
48 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Advanced > NA T > Explanation NA T stands for Network Address T ranslation, a process which converts private IP addresses of a computer on the internal private network to one or more public IP addresses for the Internet.
NB9/NB9W ADSL2+ VoIP Router 49 YML790 Rev8 Advanced > NA T > Port Forwarding Note: This option is not available if your NB9/NB9W is in Bridge mode.
50 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 If you are setting up a common server (e.g FTP) you can select the type of ser ver from the dropdown list. Selecting the server will automatically configure the necessar y ports. For custom service, you need to enter the External Port Start and External Port End for the service.
NB9/NB9W ADSL2+ VoIP Router 51 YML790 Rev8 Advanced > NA T > Port T riggering Port triggering is similar to Port Forwarding however where port forwarding is tied to a specific IP address, Port triggering is dynamic and is tied to a particular application event request.
52 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Advanced > NA T > DMZ A DMZ Host PC is set up ‘between’ your (private) LAN and the (public) WAN to allow access from the outside world to a specified and isolated zone on your network.
NB9/NB9W ADSL2+ VoIP Router 53 YML790 Rev8 Advanced > Security > IP Filtering IP filtering allows you to deny or permit any packet from passing through the modem explicitly .
54 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Advanced > Security > Par ental Control Parental Control allows NB9/NB9W administrator to restrict access according to hours of the day . T o add a new rule click on the Add button and the following page will appear .
NB9/NB9W ADSL2+ VoIP Router 55 YML790 Rev8 Advanced > QoS Quality of Service offers a defined level of performance in a da ta communications system - for example the ability to guarantee that voice traffic is given priority over other network traffic to ensure that conversations are not disrupted by other network requirements.
56 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 For example, to set up QoS for VoIP traffic for the NB9W you need to set it according to the screenshot below:.
NB9/NB9W ADSL2+ VoIP Router 57 YML790 Rev8 Advanced > Routing > Default Gatew ay Default Gateway is checked by default and ensures that the NB9/NB9W will accept the first received IP address assigned to it by the DHCP server to which it connects.
58 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Advanced > Routing > Static Route Static routing allows computers that are connected to the NB9/NB9W to communicate with computers on another LAN segment which are connected to the NB9/NB9W via another router .
NB9/NB9W ADSL2+ VoIP Router 59 YML790 Rev8 Advanced > Routing > Dynamic Route Dynamic routing makes use of the RIP protocol to allow the NB9/NB9W to adapt to changes in the network. RIP enables the device to determine the best route for each packet based on the ‘hop count’ or number of hops between Source and Destination.
60 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Advanced > DNS > Dynamic DNS Dynamic DNS allows users to create a static hostname for their dynamic IP address. This ser vice will allow easier access to the DSL router from the internet. In order to use this service, you need to register with the service provider such as DDNS.
NB9/NB9W ADSL2+ VoIP Router 61 YML790 Rev8 ST A TUS Status > Diagnostics Self explanatory . A series of indicators about various parameters of your broadband connection. Use to troubleshoot connection problems; in event of a fail signifier , click on Help and follow troubleshooting instructions.
62 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Status > Statistics Display the statistics for LAN, WAN, A TM and ADSL connection. Applicable to network or device engineers and administrators. Status > W AN Displays summary of current W AN connection including your ‘Public’ WAN IP (last cell in display).
NB9/NB9W ADSL2+ VoIP Router 63 YML790 Rev8 Status > DHCP Provides summary of DHCP leases provisioned by NB9/NB9W . Useful source to find client machine MAC addresses. Status > Bridging Display the bridging information on the device. Status > IGMP Proxy Display the IGMP Proxy table.
64 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 APPENDIX A: TROUBLESHOO TING Problems with LAN PCs on the LAN cannot get IP addresses from the ADSL Router . The chances are that the interface used as DHCP server is modified and the client PCs does not renew IP addresses.
NB9/NB9W ADSL2+ VoIP Router 65 YML790 Rev8 Problem with Wireless Windows can not configure this wireless connection (Windows XP). Enable Wireless Zero Configuration by following these steps: 1. Click on the Start Menu. Click on Run, type in “services.
66 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 APPENDIX B: EST ABLISHING Y OUR WIRELESS CONNECTION (FOR NB9W ONL Y) The following examples use the default wireless configuration. Windows XP service pack 2 Follow these steps: 1. Open Network Connections (Start > Control Panel > Network Connections): 2.
NB9/NB9W ADSL2+ VoIP Router 67 YML790 Rev8 4. Enter the network key (default network key is “A1B2C3D4E5”) and click Connect : 5. The connection will show Connected .
68 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Mac OSX 10.4 Follow these steps: 1. Click on the Airport icon on the top right menu. 2. Click on the network name that you want to connect. The default wireless network name is “wireless” . 3. On the new window, tick on Show Password and type in the network key in the Password field.
NB9/NB9W ADSL2+ VoIP Router 69 YML790 Rev8 Windows Vista Follow these steps: 1. Open Network and Sharing Center (Start > Control Panel > Network and Sharing center).
70 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 3. Choose “ Connect to the Internet ” and click on “ Next ”. 4. Choose “ Wireless ”..
NB9/NB9W ADSL2+ VoIP Router 71 YML790 Rev8 5. Click on the wireless network name. In this example, the wireless network name is “ wireless ” and click “ Connect ”. The default wireless network name is “wireless”. If you ha ve not change the wireless network name, please click on “wireless”.
72 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 7. Select the appropriate loca tion. This will affect the firewall settings on the computer . 8. Tick on both “Save this network” and “Start this connection automatically” and click on “Next”.
NB9/NB9W ADSL2+ VoIP Router 73 YML790 Rev8 9. Now the connection is ready . Notes: For other operating system such as Windows 98SE, Windows ME and Windows 2000 or if you use the wireless adaptor utility to configure your wireless connection, please consult the wireless adaptor documentation respectively .
74 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 APPENDIX C: HOW T O CHANGE WIRELESS SECURITY ON Y OUR NB9W WEP encryption The NB9W has the WEP encryption enabled by default. T o change the encr yption key , please follow the following steps: 1. Connect the computer directly to the modem using Ethernet cable.
NB9/NB9W ADSL2+ VoIP Router 75 YML790 Rev8 WP A encryption When a more secure connection is needed, you can change the wireless security settings on the NB9W to WP A- PSK. Please follow the following steps: 1. Connect the computer directly to the modem using Ethernet cable.
76 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 APPENDIX D: GLOSSAR Y 10BASE-T A designation for the t ype of wirin g used by Ethe rnet network s with a data rate of 10 Mbp s. Also know n as Category 3 (CA T 3) wiring. See also data rate, Ethernet. 100BASE-T A designatio n for the type of wiring u sed by Etherne t networks w ith a data rate of 100 Mbps.
NB9/NB9W ADSL2+ VoIP Router 77 YML790 Rev8 DSL Digital Subs criber Line A technology that a llows both d igital data and analog voic e signals to travel over e xisting coppe r telephone l ines. Ethernet The most com monly installe d computer n etwork techn ology , usua lly using twis ted pair wir ing.
78 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 Microfilter In splitter less deployme nts, a micro filter is a d evice that rem oves the data frequencies in the DSL s ignal, so that telephone u sers do not experience in terference ( noise) from the data signa ls.
NB9/NB9W ADSL2+ VoIP Router 79 YML790 Rev8 splitterles s A type of D SL installatio n where no s plitter is i nstalled, saving the cost of a service call by th e telephone company . Instead, each jack in the home carries both voice a nd data, requiring a microfilt er for each te lephone to p revent interferenc e from the d ata signal.
80 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8 APPENDIX F: REGISTRA TION AND W ARRANTY INFORMA TION All NetComm Limited (“NetComm”) products have a standard 12 month warranty from date of purchase against defects in manufacturing and that the products will operate in accordance with the specifications outlined in the User Guide.
NB9/NB9W ADSL2+ VoIP Router 81 YML790 Rev8 Product Warranty The warranty is granted on the following conditions: 1. This warranty extends to the original purchaser (you) and is not transferable; 2. This warranty shall not apply to software programs, batteries, power supplies, cables or other accessories supplied in or with the product; 3.
82 NB9/NB9W ADSL2+ VoIP Router YML790 Rev8.
NB9/NB9W ADSL2+ VoIP Router 83 YML790 Rev8 W ant to network your home quickl y and easily without any hassles? NetComm HomePlugs are the simplest method available to set up a home network, without any of the hassle of laying meters of cable or drilling holes into walls.
Product Warr anty NetComm products have a standard 12 months warranty from date of purchase. However some products have an extended warranty option, via registering your product online at the NetComm website www .
An important point after buying a device Netcom NB9W (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Netcom NB9W yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Netcom NB9W - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Netcom NB9W you will learn all the available features of the product, as well as information on its operation. The information that you get Netcom NB9W will certainly help you make a decision on the purchase.
If you already are a holder of Netcom NB9W, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Netcom NB9W.
However, one of the most important roles played by the user manual is to help in solving problems with Netcom NB9W. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Netcom NB9W along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
