Instruction/ maintenance manual of the product 5800/320Lc NEC
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N8800-063F/064F NEC Express5800/320Lc/320Lc-R User's Guide 1st Edition Updated 10-2005 856-125468-901-A.
PROPRIET AR Y NOTICE AND LIABILITY DISCLAIMER The information disclosed in this document, including all designs and related materials, is the valuable pr operty of NEC C orporation ( NEC) and /or i ts licensors.
Keep this User's Guide handy for qui ck reference when necessary . SAFETY INDICA TIONS To use NEC Express5800 Series safel y, follow the instructions in this User's Guide. This guide explains com pon ents that pose a danger, types of dangers, and actions taken to prevent them; such components are labeled warning.
SYMBOLS USED IN THIS USE R'S GUIDE AND W ARNING LA BELS Attention Indicates a risk of an electric shock. Indicates a risk of an injury due to heat. Indicates a risk of catching your fingers. Indicates a risk of a fire or smoke. Indicates a general precaution or wa rning that is not defined herein.
NOTE: This equipment has been tested and found to co mply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when th e equipment is operated in a comm ercial environm ent.
T rademarks NEC EXPRESSBUILDER, NEC ESMPRO, and NEC Expr ess5800/ft series are t rademarks of NEC Corporation. Stratus is a re gistered trademark of St ratus T echnologies Berm uda Ltd. Microsoft, Windo ws, W indows Server , W indows NT , and MS-DOS are registered tra demarks of Microsoft Corporation in the United States and other countries.
i Notes: (1) No part of this manual may be reproduced in any fo rm without prior written permission of NEC Corporation. (2) The contents of this manual are su bject to chan ge without prior notice. (3) The contents of this manual shall no t b e copi ed or altered without pr ior written permission of NEC Corporation.
ii ABOUT THIS USER'S GUIDE This User's Guide helps a user to properly setup a nd use the prod uct. Consult this guide to en su re safety as well as to cope with trouble during a sy stem setup and daily operation.
iii Additional symbols The following symbols are used throughou t this User's Guide in addition to the cau tion symbols describe at the beginning.
iv (This page is intentionally left blank.).
v CONTENTS PREF ACE ........................................................................................................................ ................. i ABOUT TH IS US ER'S GUIDE ...........................................................
vi DISK OPERA TIONS ................................................................................................................ ... 3-2 Disks Operations Using Disk Management .......................................................................
vii Chapter 6 Main tenance ................................................................................................. 6-1 DAIL Y MAINTENANCE .......................................................................................................
viii Replacing DIMM................................................................................................................. .. 8-20 PROCESSOR (CPU) ..............................................................................................
Chapter 1 Precautions for Use This chapter incl udes inf o rm ation necessary fo r pr o per an d safe ope ration of the server ..
1-2 Precautions for Use W ARNING LABELS W arning labels are placed in certain parts of the system so that the user stays alert to possi ble risks (Do not rem ove or damage t hese labels). If some label is missing, about to peel off, or illegible, contact your sales agent.
Precautions for Use 1-3 Label A Label B Label C Label D Label E CAUTION This unit uses multiple power supply c ords.
1-4 Precautions for Use Rack-mount Model The figures bel ow show locations of the labels on t he rack-m ount model server . Label C Label B Label B Label C Label E Label D Label A.
Precautions for Use 1-5 Label A Label B CAUTION This unit uses multiple power supply c ords.
1-6 Precautions for Use PCI/CPU Modules PCI Module Label A CPU Module Label A Label A.
Precautions for Use 1-7 PRECAUTIONS FOR SAFETY This section pr ovides precauti ons for using t he server safely . Read this sec tion carefully to ensure proper and sa fe use of the ser ver . For symbol meani ngs, see "SAFETY INDICA T IONS" described in the previous section.
1-8 Precautions for Use Use of Power Supply and Power Cord W A RNING Do not handle a po wer plug with a wet hand. Do not plug/unplug a po wer cord with a wet hand. There is a risk of an electric shock. Do not connect the ground wire to a gas pipe. Never connect the ground wire to a gas pipe .
Precautions for Use 1-9 Inst allation, Relocation, Storage and Connection W A RNING Disconnect the power cord(s) before installing or removing the eq uipm ent. Be sure to power off the equipment and unplug its po wer cords from the wall outlet before installation/reloc ation.
1-10 Precautions for Use CAUTION Do not connect any interface cable with the power cord of the server plugged to a power source. Make sure to power off the server and unplug the power cord from a po wer outlet before installing/removing an y optional internal devic e or connecting/disconnecting a n y interface cabl e to/from the server.
Precautions for Use 1-1 1 Cleaning and Handling of Internal Devices W A RNING Do not disassemble, repair, or alter the server. Unless described herein, never attempt to disassemble, repa ir, or alter the equipment. There is a risk of an electric shock or fire as well as malfuncti o n.
1-12 Precautions for Use CA UTION Protect the unused connectors with the protective cap. The unused power cord conn ectors are cov ered with the protective cap to prevent short circuits and electrical hazards. When removi ng the power cord connector from the internal devices, atta ch the protective cap to the connector.
Precautions for Use 1-13 Rack-mount Model CA UTION Do not install the equipment on a nonco nfor ming rack. Install the equipment on a 19-inch rack co nfirming to the EIA standard. Do not use the equipment without a rack or install it on a nonconforming rack.
1-14 Precautions for Use For Proper Operation Observe the following instru ctio ns for successful operation of the serv er . Failure to observe them could lead to malfunction or breakdown. Perform installation in a place where the system can ope rate correctly .
Precautions for Use 1-15 Make sure that your options are compatible with th e system. If you attach an y incompatible option, there is a risk of malfunctio n that co uld lead to a breakdown. It is rec ommended to use NEC's genuine option product s.
1-16 Precautions for Use TRANSFER TO THIRD P ARTY When you transfer (or sell) the product or its included items, you must observe th e following: Server Attach this User's Guide to the server you ar e transferring (or selling) to a third party .
Precautions for Use 1-17 DISPOSAL OF EQUIPMENT AND CONSUMABLES When you dispose of the main u nit, hard disk d rive, floppy disks, CD-RO Ms, optional boards, etc., you need to observe your local disposal rules. For details, ask your municipal office.
1-18 Precautions for Use IF SYSTEM TROUBLE IS SUSPECTED Before sendi ng the equipm ent for repai r , try the fol lowing: 1. Check if its power cord and connec tion cables are attache d correctly . 2. See “Error Messages” in C hapter 7 to check if there is a relevant sym ptom.
Precautions for Use 1-19 Advice for Y our Health Prolonged use of a computer ma y af fect your health. Keep in mind the following to reduce st resses on your body: Sit in a good posture Sit on your chair with your back stra ight.
1-20 Precautions for Use (This page is intentionally left blank.).
Chapter 2 General Description This chapter describes what y ou need to know to use the NEC E xpress5800/ft se ries. Refer to this chapter when y ou want to know about cert ain com ponents and how to operate them.
2-2 General Description ST ANDARD FEA TURES High performance Intel ® Xeon ™ Processor (2.4GHz/2.8 GHz) High-s peed Ethernet interface (1000Mbps/100Mbps/10Mbps supporte d) High-s peed di.
General Description 2-3 The NEC Express5800/ft series achieves fault-to lerant high-availability in a sp ace-saving form factor by incor porating redundant hardware m odule pairs in a sin gle chassis.
2-4 General Description NEC Express 5800/ft series m ainly provides the following a dvantages: Highly fault-tolerant processing and I/O subsystems NEC Express580 0/ft series use redun dant hardwar.
General Description 2-5 Local and remote m anagement NEC Express5 800/ft series us es NEC ESMPRO as a server managem ent tool. This tool uses a GUI that enables monitoring and setting of NEC Express5800/ft series. NEC ESMPRO can be used both lo cally and remote ly on workstati on PCs or server PCs .
2-6 General Description NOTES Notes on System Environment and Settings Do not use the “Auto Detect” functio n for the transfer rate setting of L A N contr oller on the OS. Fix the trans fer rate of the LAN co nt roller to the transfer rate of hub.
General Description 2-7 Change the setting of monitor hard ware acceleration to “None”. Do not use the hardware acceleration. → If hardware acceleration is se t to “Full”, the following error occu rs. Be sure to set “None” for hardware acceleration.
2-8 General Description Unsupported USB dev ice cannot be connected. Do not connect peripheral devices othe r than NEC-spe cified ke yboard, mo use, server switch unit, and USB-FDD which were shipped with the server to the USB connector . → If unsupported USB device is connected , the system operation ma y become unstable.
General Description 2-9 About Windo ws Up d ate func tion The Au tomatic Updates service of W indows Upd ate is disabled. → The Au tomatic Updates service of W indows Up date is disabled on NEC Express5800/ft series in the initial status after performing “ft series Setup”.
2-10 General Description Notes on Operations and Manipulations Do not power off the s witch while starting the s erver . After powering on the server , do not power it off during the startup. → There is a possibility that it will n ot star t up properly when you try to start the server next time.
General Description 2-1 1 Do not shut do w n NEC Express5800/f t series during the duplication process of PCI modules Do not perform shutdown while PCI modules are being duplicated (when starting the machine or when mounting a PCI module).
2-12 General Description Cautions about adding hard disk drives After adding an unused (n o signature) hard di sk, PCI modules may not become duplicated on a rare occa si on (the S tatus LED 2 o f the PCI module where the ha rd disk is adde d may illumi nate amber).
General Description 2-13 HOW THE OPERA TING SYSTEM SEES THE CPU MODULES On NEC Ex press5800/ft seri es, the CPU modules are r edundantly co nfigured but o nly the processors installed on th e primary side are show n. How CPU modules appear on Device Manager Device Manager shows as m any CPUs as the number of phy sical CPUs.
2-14 General Description NAMES AND FUNCTIONS OF COMPONENTS Names and fu nctions of com ponents are sh own below: Front V iew T ower model Rack-mount model.
General Description 2-15 1 Front bezel A door that cov ers intern al components. Y ou can lock it with the included security key . 2 Key slot Insert the security key in this slot to unlock the front beze l. 3 St abilizers Parts for stabilizing a tower-model unit.
2-16 General Description Front V iew (inside) T ower model Rack-mount model.
General Description 2-17 1 PCI module (for group 1) A module that i nclud es a PCI boar d and LAN controller. 2 PCI module (for group 2) A module that i nclud es a PCI boar d and LAN controller. 3 CPU module (for group 1) A module that includ es a CPU (processor) and memory (DIMM).
2-18 General Description Rear View CPU module ( for Grou p 1 ) PCI module ( for Grou p 2 ) PCI module ( for Grou p 1 ) CPU module ( for Grou p 2 ) Rack-mount model T ower model PCI module ( for Grou p.
General Description 2-19 1 Serial port A connector Connected to a device that has a serial int erface. F or maint enance use only . 2 AC inlet B (for Group1) PC socket for plugging a power cord (for Group1) . If you desire to make the PCI module for Group1 primary , use this inlet to connect the power cord first.
2-20 General Description CPU Module Group 1 and group 2 ha ve the same configura tion. 1 Module handle 2 Cooling fan 3 CPU module board 4 CPU socket #2 (additional) 5 AC inlet (in the back) 6 Back pan.
General Description 2-21 CPU module board Group 1 and group 2 have the same configuration. 1 Cooling fan connector 2 LED connector 3 Power connector 4 CPU socket #2 5 CPU socket #1 6 DIMM sockets (Slots #1 to #6 from the top. A dd memory modules in pairs: #1 and #2, #3 and #4, #5 and #6.
2-22 General Description PCI Module Group 1 and group 2 ha ve the same configura tion. 1 Cooling fan 2 Power unit 3 AC inlet (in the back) The AC cable in the module which is connect ed to the AC inlet cannot be used for other purposes.
General Description 2-23 PCI module board Group 1 and group 2 have the same configuration. 1 SCSI connector (external) 2 Configuration jumper pin 3 Battery (lithi um battery) 4 Cooling fan connector 5.
2-24 General Description LEDs This section de scribes indicati ons and meanings of the LEDs on NEC Express5800/ft series. See “NAMES AND FUNCTI ONS OF COMPONENTS” (page 2-14) for t he locations of each LED. POWER LED The POWER swi tch of the PC I module also f unctions as a PO WER LED.
General Description 2-25 LED indications Primary Secondary Description Action Detected a fatal temperature error . If LCD displays some error message, refer to the error message list (see Chapter 7). Check if dust is accumulated on internal fans and confirm that the fan cables are connected firmly .
2-26 General Description LED indications Primary Secondary Description Action BMC is being dumped. W ait for a while. Af ter a while, the BMC status LED on the primary will go off. Red Red Both BMCs are out of order . Check if both PCI modules are connected correctly .
General Description 2-27 PCI Module St atus LEDs 1/2 Disk Access LED The PCI module has three LEDs. Combined, the three L EDs show the status of the PCI m odules and hard disks. See “NAMES AND FUNCTIONS OF COM PONENTS” (page 2-14) for the locations of LEDs.
2-28 General Description PCI#1 PCI#2 Stat us LED 2 DISK Access LED Stat us LED 2 DISK A ccess LED Description Action Green Green/ Off * Amber Green/ Off * i) There is an error in the option PCI board or the PCI module board connected or mounted on PCI module 1.
General Description 2-29 (2) S tatus LED 1 of both PCI modules are red PCI#1 PCI#2 Stat us LED 2 DISK Access LED Stat us LED 2 DISK Access LED Description Action Off Off Off Off On standby (AC power is supplied through the cord, but the system has not been powered on yet.
2-30 General Description PCI#1 PCI#2 Stat us LED 2 DISK Access LED Stat us LED 2 DISK Access LED Description Action Green Off Off Off T he PCI module 1 is performing diagnosis (Diag). AC power is not supplied to the PCI module 2. W ait for the OS to start.
General Description 2-31 CPU Module St atus LEDs 1/2 The CPU module has two LEDs. Combined, the two LEDs show the status of CPU modules: See “NAMES AND FUNCTIONS OF COM PONENTS” (page 2-14) for the locations of LEDs.
2-32 General Description CPU#1 CPU#2 Stat us LED1 Stat us LED2 Stat us LED1 Stat us LED2 Description Action Off Amber Off Off AC power is not supplied to the CPU module 2. The CPU module 1 operates in simplex mode. Check if the power cord is connected correctly .
General Description 2-33 PCI Board Slot St atus LEDs (P1, P2, P3) T o show the status of PCI board slots, each PCI m odule has three status L EDs. LED indications Description Action PCI board is mounted correctly and operates in duplex mode. The system operates normally .
2-34 General Description TIPS: When there are many accesses, the acce ss LED w ill blink frequently . Check if the LED blinks in green when the number of acce sses decreases, or if it is gr een when there are no accesses anymore.
General Description 2-35 BASIC OPERA TI O N This section describes basic operation procedures of NEC Express5800/ft series. Locking and Unlocking the Front Bezel The front bezel covers built-in com ponents of th e server s uch as the POWER switch, CD-ROM drive, and hard disks.
2-36 General Description Rack-mount Model The rack-mount model server is equipped with a detachable front bezel. Det ach Follow the steps below to detach the fron t bezel: 1. Insert the security key into th e slot and turn it with a little pressure to release the lo ck.
General Description 2-37 Power ON T o power on N EC Express5800/ ft series, press the PO WER switch located on the front panel . Follow the steps below to turn on the power . (A rack-mount model is shown h ere for convenience of explanation. H owever , the steps are the same for a tower model exce pt that the m odules are mounted verti cally .
2-38 General Description Power OFF Follow the st eps below t o turn of f the power . If NEC Express5800/ ft series is pl ugged to a UPS, see manuals included with the UPS or the ap plication that contro ls the UPS. 1. Perform a normal shutdown from W indows Server 2003.
General Description 2-39 POST Check POST (power -on self test) i s a self-test func tion stored on the motherboar d of NEC Expr ess5800/ft series. When you power on the server , POST will star t autom atically to ch eck the motherboard, ECC memory m odules, CPU modul es, keyboard, m ouse, etc.
2-40 General Description Flow of POST This section walks you through how POST is performed. 1. When you power on the syste m, one se lected CPU/PCI module will start up.
General Description 2-41 7. Upon com pletion of POST , the passwor d entry screen ap pears prior to OS startup. The password entry sc reen will appear after th e norm al termination of POST only if you have set a password in the BIOS setup utility “SETUP .
2-42 General Description Floppy Disk Drive A USB floppy disk drive is attached to the main unit. It allows yo u to read and write (save) data using floppy di sks. The USB floppy disk drive accep ts the following typ es of floppy disks: 2HD floppy disk (1.
General Description 2-43 Insert/Remove Floppy Disk Before inserti ng a floppy dis k into the dri ve, make sure that NEC E xpress5800/ft se ries is on and that the drive’ s USB cable is connected to the USB connector at the back of the se rver .
2-44 General Description Use of Floppy Disk Y ou may need to store im portant data on floppy disks. Since the floppy di sk is a very del icate medium , you must handle i t with extra ca re: Push the floppy disk gently into place. Attach the label on a proper position.
General Description 2-45 CD-ROM Drive NEC Express5 800/ft series ha s a CD-ROM dri ve on the front pa nel. It is a de vice used to read data from a CD-ROM (compact disc read-only me mory). Compared to a floppy disk, a CD-ROM allows for lar ger volume and fast data readout.
2-46 General Description Use of CD-ROM Observe the fo llowing when y ou use a CD-ROM on NEC Express5 800/ft series: As for a disk such as a noncompliant “copy -pro tected CD,” we shall not guara ntee that you can use a CD player to play it with this server .
Chapter 3 Windows Setup and Operation This chapter describes setup procedures to m ake NEC Express5800/ ft series ready f or use..
3-2 Windows Setup and Operation DISK OPERA TIONS NEC Express 5800/ft series duplicates disks to secure data by using “Dis k Management” o r the “Rapid Disk Resync (RDR) function”. This secti on describes ope rations suc h as configurati on of dual settings t o disks and replaceme nt of disks.
Windows Setup and Ope ra t ion 3-3 Disks Operations Using Disk Management Disk Management NEC Express5800/ft series (which does n ot suppo rt the RDR function) ensures reliab ility by executing soft ware mirrorin g to hard disk vol umes using W indows.
3-4 Windows Setup and Operation The pairs of m irror disks as s hown above can be created by selecti ng hard disks wh ose target IDs are identical in the disk properties, which ar e displayed t hrough [Di sk V iew]. T he followi ng explains how to confirm the target ID: 1.
Windows Setup and Ope ra t ion 3-5 Configuring and Breaking Mirror This section descri bes the procedures to confi gure and break the mirror of hard disk volum es using Disk Managem ent. Configuring mirror Follow the procedures below to configure a volume mirror .
3-6 Windows Setup and Operation 4. Select and right-click a disk, a nd then execute [Convert to Dynamic Disk…] . On the [Convert to Dyna mic Disk] dialog box, select the disk and click [OK]. 5. Right-click the volume of the dynamic di sk to mirror a nd click [Add Mirro r…].
Windows Setup and Ope ra t ion 3-7 IMPORT ANT : Clicking [Add Mirror] displays the [Logical Disk M anager] dialo g box, but t here is no problem. Click [OK]. If the server is rebooted during mirror generation, mirroring will not be completed. Do not reboot the server until the mirroring pro cess is complete d.
3-8 Windows Setup and Operation Confirming if Paired Disks are Mirrored Properly Check the following to confirm that the mirror is conf igured properly: • Is disk mirroring com pleted successfully? Disk mirroring is completed properly if the volume layout is [Mirror], and the status is [Healthy] on the [Disk Man agement] window .
Windows Setup and Ope ra t ion 3-9 Breaking mirror Follow the procedures below to break the mirror of volumes. The procedure s to break a m irror on C dri ve are discribed h ere. 1. Click [Start] - [Administrative T ools] - [Computer Management ]. The [Com puter Management] window will appear .
3-10 Windows Setup and Operation Importing Dat a Disks This section de scribes a proce dure to import a data disk using Disk Managem ent. IMPORT ANT : If you import t he disk used as a b oot disk on anot her system , it becomes impossible t o boot from the disk.
Windows Setup and Ope ra t ion 3-1 1 5. In the [ Foreign Dis k V olumes] dialog box, check the volumes to import, and click [OK]. 6. The disk import is completed if the disk status c hanges from “Foreign” to “Online”.
3-12 Windows Setup and Operation Extending Dat a V olume Size This section de scribes a procedu re to extend a volum e size using Disk Management. IMPORT ANT : It is not possible t o extend boot volume.
Windows Setup and Ope ra t ion 3-13 4. On the [Select Disks] dialog box, enter the amount o f space to exte nd and click [Ne xt]. (In this case, 1500MB is added.) 5. Check the set tings on the [Com pleting the Extend V olume W izard] dialog box a nd click [Finish].
3-14 Windows Setup and Operation 7. Configure the mirror of the extend ed volume..
Windows Setup and Ope ra t ion 3-15 Disk Operations Using the RDR (Rapid Disk Resync) Function RDR (Rapid Disk Resync) Models supporting the RDR function secu re reliability by making disks duplexed per disk using the ft control s oftware’ s RDR funct ion.
3-16 Windows Setup and Operation 5. The disks which RDR has been set can only be used in t he system wit h the ft control software ver .3.0 or later . 6.
Windows Setup and Ope ra t ion 3-17 PCI module 2: PCI m odule (for Group2 ) [Left pane] The tree shows disks inserted to the built-in slots and virtual disks (RDR V irtual Disks) created by RDR. On the m odels supporting RDR, right-click a disk on the tree to d isplay the menu for setting RDR.
3-18 Windows Setup and Operation 3. Start RDR Utility . IMPORT ANT : If the inserted disk does not appear on the tree, from the menu of RDR Utility , select [ A ction] and cl ick [ R efresh] or p r ess F5 to update the display after awhile. The display of RDR Utility is not updated auto matically .
Windows Setup and Ope ra t ion 3-19 IMPORT ANT : If RDR is specified to a disk which contains the system partition or partition wh ich canno t be unmounted, the foll o wi n g po p -up m essage ap pears. If you click [Y es], the system is restarted in two minutes automatically .
3-20 Windows Setup and Operation 6. Confirm that the DISK LEDs and the displa y of RDR utility change as sho wn below: Synchronizing RDR Utility DISK LED Op State: S tate Status Source disk Amber Simplex Destination disk Green Syncing RDR V irtual Disk Simplex Resync x percent (x=0, 10, 20, .
Windows Setup and Ope ra t ion 3-21 Synchronizatio n completed RDR Utility DISK LED Op State: S tate Status Source disk Green Duplex Destination disk Green Duplex RDR V irtual Disk Duplex None IMPORT ANT : When a new partition is created on the disk where RDR is set, the created partition area is synchronized au tomatically .
3-22 Windows Setup and Operation Removing duplex configuration of RDR disks This section describes how to remove duplex configuration from the disk with RDR setting. In the example below , the duplication setting of the disk s in the Slot 2 of the PCI modules for Group 1 and for Group 2 is removed.
Windows Setup and Ope ra t ion 3-23 3. Confirm that RDR of th e disk is cancelled. 4. Cancel the di sk of the corres ponding slot in the same manner ..
3-24 Windows Setup and Operation IMPORT ANT : A partition on the disk where th e RDR setting is removed is not assigned a driv e letter . T o use the partition, assign a drive letter using [Disk Management]. If the disk contains a partitio n which cann ot be unmounted, the OS needs to be restarted when canceling RDR.
Windows Setup and Ope ra t ion 3-25 Other functions of RDR Utility <Commands f or physical disks> Remove Physical Disk fr om RDR Virt ual Disk All data including RDR settings on a physical disk can be deleted. IMPORT ANT : After exec uting the comm and, the physical disk becomes an em pty basic disk without RDR settings.
3-26 Windows Setup and Operation Resynchronize This Disk Disks whose sy nchronization by RDR is cancelled for reason s including a failu re can be resynchronized . 1. Start RDR Utility and right-click a target disk in the left pane and click [Resynchronize Th is Disk].
Windows Setup and Ope ra t ion 3-27 Set As Active RDR Disk A physical disk can be set as “Active RDR Disk”. Active RDR D isk is the dis k on which data reading pr ocess is perform ed when Load B alancing of RDR V irtual Disk is off. 1. Start RDR Utility and right-click a target disk in the left pane and click [Set As Active RDR Disk].
3-28 Windows Setup and Operation <Commands for RDR V irtual Disk> V erify RDR Virtual Disk Whether the sy nchronization by RDR is perform ed normally can be checked. 1. S tart RDR Utility and right-click [RDR V irtual Disk x](x=1,2,3) in the left pane and click [V erify RDR V irtual Disk].
Windows Setup and Ope ra t ion 3-29 Replacing Failed Hard Disk Drives Follow the pr ocedure below to lo cate and replace the failed hard disk. The f ailed hard disk should be replaced with new device with t he server powered-on. How to Locate Failed Disks 1.
3-30 Windows Setup and Operation Procedures to Replace Failed Disks Models that do not support the RDR function When a failure occurs on a disk m irrored by volum e using [Disk Ma nagement] , follow the steps below to replace the disk. IMPORT ANT : T o remove a d isk due to a failure, etc.
Windows Setup and Ope ra t ion 3-31 4. Right-cli ck a volume that has “!”, and remove m irror . 5. After checking to see the “Mi ssing” disk is selected, click [Remove mirror]. At Drive (F), [Mirror ] and [Failed Redundant] will change to [Simple] and [Healthy].
3-32 Windows Setup and Operation 7. Simil arly , delete the ot her [Missing] disk. 8. Insert new disks. They will appear on [Disk Management]. If any uninitialized disk is inserted, right-click the disk an d initialize it.
Windows Setup and Ope ra t ion 3-33 9. Select and right-click a disk, a nd then select [Convert to Dynamic Di sk]. IMPORT ANT : If [Foreign] appears, execute [Co nvert to Dynamic Disk] after [Con vert to Basic Disk] is executed.
3-34 Windows Setup and Operation 10. Open the disk’ s properties to check the target IDs. In the following figures, disks are configur ed as: Disk 1: T ar get ID 1 Disk 2: T ar get ID 2 Disk 4: T ar get ID 1 Disk 5: T ar get ID 2 Disks with the same target ID are mirrore d.
Windows Setup and Ope ra t ion 3-35 11. Make a m irror setting of Disks 1 and 4. Right-click vol ume (E) on the Disk 4 and select [Add Mirror]. 12. When the [Ad d m i rror] dialo g bo x appears, select Disk 1, and then click [Add Mirr or]. 13. Simil a rly , make settings of Disk 2 and Disk 5.
3-36 Windows Setup and Operation Models supporting the RDR function This section describes a procedure for replacing a disk when a failure o ccurs to a disk which is duplicated by the RDR function.
Windows Setup and Ope ra t ion 3-37 4. Confirm that the DISK LEDs and the displa y of RDR Utility change as shown below: Synchronizing RDR Utility DISK LED Op State: S tate Status Source disk Amber Simplex Destination disk (Inserted disk) Green Syncing RDR V irtual Disk Simplex Resync x percent (x=0, 10, 20, .
3-38 Windows Setup and Operation Synchronizatio n completed RDR Utility DISK LED Op State: S tate Status Source disk Green Duplex Destination disk (Inserted disk) Green Duplex RDR V irtual Disk Du.
Windows Setup and Ope ra t ion 3-39 CHANGE DRIVE LETTER T o add, change or delete dri ve letters, follow t he steps below . Before ma king any changes, thoroughly rea d the NEC Express5 800/ft series-speci fic precautions a nd general pre cautions for W indows.
3-40 Windows Setup and Operation DUAL LAN CONFIGURA TION The NEC Express5800/ft ser ies builds a dual LAN conf igur ation by using "Stratus emb-82559 10/100 Enet Adapter" (100Ba se) and "St ratus emb-82 544GC Copper Gigabit Adapter" (1 000Base) mounted as st andard on the PCI module.
Windows Setup and Ope ra t ion 3-41 [T eam #1: Adaptive Fault T olerance Mo de] is added to Net work Compon ent T ree. 3. Select [Stratus emb-82559 10/100 Enet Ad apter] from Network Component T ree. The pop-up menu appears. Select [T eam #1: Adaptive Fault T olerance Mode] fr om [Add to T eam], and add the ad apters.
3-42 Windows Setup and Operation IMPORT ANT : Load Balancing m ode cannot be selected on "St ratus emb-8255 9 10/100 Enet Adapter". Onl y Fault T o lerance m ode can be select ed. 6. Click [OK]. The [Intel(R)PROSet II] dialog box closes afte r a while, and the settings become ef fective.
Windows Setup and Ope ra t ion 3-43 Removing dual LAN TIPS: T o set dual LAN configurati on, log on as "Adm inistrator" o r a member of t he group "Administrators".
3-44 Windows Setup and Operation Remove the ot her adapter in t he same way . <For on-board > - Status emb-82559 10 /100 Enet Adapter - Status emb-82544G C Copper Gigabit A dapter <For option.
Windows Setup and Ope ra t ion 3-45 5. Click the [O K] button on the [Intel PROSet I I] dialog box, c lose it, and m ake a setup effective. The dual LAN will be canceled.
3-46 Windows Setup and Operation CHECK THE DUPLICA TING OPERA TION OF MODULES This section describes how to check if the system runs properly after system installation or reinstallation.
Windows Setup and Ope ra t ion 3-47 3. Stop the operation of a PCI m odule using the ft server utility . Select [Start] - [All Programs] - [NEC ESMPRO Agent] - [ft server utility] to start the ft server utility .
3-48 Windows Setup and Operation IMPORT ANT : If BrightStor ARCserve 2000 or Back up Exec is installed, the tape will not be recognized due to the failover of the PCI modul e. Thus be sure to stop the services before starting the P CI module. 1. Start [Se rvices] from [Administ r ative T ools] of [Control Panel].
Windows Setup and Ope ra t ion 3-49 Evaluate S t art and Stop of CPU Modules This section d escribes how t o confirm the continuous sys tem operation after stopping one of the CPU modules. 1. Confirm that the CPU m o dules are duplicated. T o check if the CPU modules are du plicated, see the status L EDs of the CPU m odules.
3-50 Windows Setup and Operation When you sto p the operation of a CPU m odule, the indicati ons of the status LE Ds change as follows. Bel ow denotes that the only one CPU m odule is ope rating.
Windows Setup and Ope ra t ion 3-51 NEC Express5800/f t series SER VICE PROGRAM CONFIGURA TION NEC Express 5800/ft series a chieves the duplex system using the following service prog rams, in addition to dedicated drivers.
3-52 Windows Setup and Operation (This page is intentionally left blank.).
Chapter 4 System Configuration This chapter describes Basic Input Ou tput Syste m (BIOS) configuration. When you install the server for th e first time or install/remov e optional devices, thoroughly read th is chapter for better understa nding and correct setups.
4-2 System Configuration SYSTEM BIOS ~ SETUP ~ The SETUP utility is provided to make basic hardware configuration for the serv er . This utility is pre-installed in the flash memory of the server and ready to ru n. The server is configured with the correct paramete rs using the SETUP utility and shipped in the best conditions.
System Configuration 4-3 St arting SETUP Utility Powering on the server starts POST (Power On Se lf-T est) and displays its check results. If the NEC logo is displayed, press Esc . After a few seconds, either of the following messages appears at bottom left on t he screen depending on y ou r system configuration.
4-4 System Configuration Description of On-Screen Items and Key Usage Use the following keyboard keys to work with the SETUP utility . (Key functions are also listed at the bottom of the screen.
System Configuration 4-5 Configuration Examples The followin g describes examples of configurati on required to use s oftware-link featu res or for system operations. Link with Management Sof tware T o control power supply of the server with NEC ESMPRO Manager via the network Select [System Hardware] → [AC-LINK] → [S tayOf f].
4-6 System Configuration Security T o set passw ord s on the BIOS level Select [Security] → [Set Supervis or Password] a nd enter a passwor d. Set Supervisor password first, then User password. T o enable/disable the POWER switch Select [Security] → [Power Switch Mask] → [Unm asked].
System Configuration 4-7 Memory T o check the install ed mem ory (DIMM) status Select [Advanced] → [Mem ory Information] and ch eck the status indications. Saving the Configuration Dat a T o save the BIOS configuration data Select [Exit] → [Save Change s & Exit] or [S ave Chang es].
4-8 System Configuration Menu and Parameter Descriptions The SETUP utility has the following six major menus: Main Advanced Security System Hardware Boot Exit T o configure detailed set tings of funct ions, select a subm enu from t he above menus.
System Configuration 4-9 A v ailable options in the Main and d escriptions are listed below . Option Parameter Description Y our Setting Processor T y pe Intel®Xe on™Processor Indicates the type of the installed CPU (view only). Processor S peed 2.
4-10 System Configuration Advanced Move the cur sor onto "Ad vanced" to dis play the Advanced m enu. There is no configurable item on the Advanced menu scree n below . Display each sub m enu and make settings on the sub menu sc reen. Select an option with the " X " mark and pres s Enter to display its submenu .
System Configuration 4-1 1 Advanced Select "Advanced" on the Advanced menu t o display the following screen. Select Item Select Menu upport: iagnostic enabled.
4-12 System Configuration Processor Information Select "Processor Information " on the Adv a n ced menu to display the following screen. Processor 1 Type: Processor 2 Type: Item Specific Hel.
System Configuration 4-13 Memory Information Select "Mem ory Informati on" on the Advanced m enu to displ ay the followi ng screen. See the table below for setup options on the screen. Option Parameter Description Y our Setting DIMM #1- #6 Size – Indicates the size of memory installed on DIMMs 1 (#1) to 6 (#6).
4-14 System Configuration Peripheral Configuration Select "Peripheral Configuration" o n the Advanced menu t o display the f ollowing screen.
System Configuration 4-15 Monitoring Configuration Select "Monitori ng Configura tion" on the Advanced menu to di splay the followi ng screen.
4-16 System Configuration Option Parameter Description Y our Setting POST Pause Monitoring T ime-out 1 - [3] - 20 S pecify the POST monitoring time period during boot-up restriction.
System Configuration 4-17 See the table below for setup options on the screen. Option Parameter Description Y our Setting On Board SCSI Disabled [Enabled] Enable or disable expansion of SCSI BIOS on the motherboard. On Board LAN 1, 2 Disab led [Enabled] LAN1: Enable or disable 10/100BASE LAN controller on the motherboard.
4-18 System Configuration Keyboard Features Select "Keyboard Features" on the A dvanced menu to display th e following screen. The NumLock submenu allows you to make keyboard setting s . NumLock: Key Click: Keyboard Auto-repeat Rate: Keyboard Aut o-repeat Delay: Selects Power-on state for Numlock.
System Configuration 4-19 Security Move the cursor onto "Secu rity" to display the Security men u. Phoenix BIOS Setup Utilit y Exi t Boo t System Hardwar e rity Secu Advanced Main Item Speci.
4-20 System Configuration IMPORT ANT : User password setup is not availabl e before Supervisor password setup. Do not set any password before installing the OS.
System Configuration 4-21 System Hardware Move the cursor onto "System Hardware" to display the Syste m Hardware menu. T o make a selection for "Therm al Sensor", "W ake On Event", and "C onsole Redirecti on", first select a desired option and press Enter to disp lay its sub menu.
4-22 System Configuration The table below lists how selecti ons for "AC LINK" determine the power status of the server when the power supply to the serv er restarts.
System Configuration 4-23 W ake On Event s Select "W ake On Events" on the System Hardware m enu and press Enter to display the following screen.
4-24 System Configuration Console Redirection Select "Consol e Redirection" on t he System Hardware m enu and press Enter to di spla y the following screen. Serial Port Ad dress: Baud R ate: Flow Control: Console Connect io n: If enabled, the co nsole will be redirected to this port.
System Configuration 4-25 ft M e m o r y Select "ft Memory " on the System Hardware m enu and press Enter to display the following screen. See the table below for setup options on the screen.
4-26 System Configuration Boot Move the cur sor onto "Bo ot" to display the Boot me nu. ATAPI CD-ROM Drive + Removable Device + Hard Drive Intel(R) Bo ot Agent Versio n 4.
System Configuration 4-27 Exit Move the cursor on to "Exit" to display the Exit menu . Save Chan g es & Exit Exit Withou t S aving Changes Get Default Value Load Previous Value Save Chan g es Exit System Setup and save your chang es to CMOS.
4-28 System Configuration Get Default V alue Select this option to restore all default values (factory-set values) of the SETUP utility . The following screen appears: Load default conf igu ration now? [Yes] [No] Setup Confirmation! Select "Y es" to restore defau lt values.
System Configuration 4-29 SCSI BIOS ∼ FA S T ! UTIL ∼ For several settings of the SCSI controller on the motherboard, the SCSI BIOS utility " Fast! UTIL" is used. The SCSI BIOS utility can be started by simple ke ystrokes during executio n of POST without use of a special start disk.
4-30 System Configuration St art Procedure Sta rt Fast! UTIL in the procedure bel ow: 1. T urn on the power of th e server . The start message appears on a screen in the middle of POST .
System Configuration 4-31 4. Select the proper adapter . IMPORT ANT : The adapter "QLA1 2160 Ultra3 2000" is used for built-in hard disk. Do not select it.
4-32 System Configuration Configuration Settings If you select "Configuration Settings" from the "F ast!UTIL Op tions" menu, the screen for setting the configuration appears.
System Configuration 4-33 SCSI Device Settings If you put the cursor on "SCSI Device Settings" with keyboard curso rs ( ↓ and ↑ ) in the "Configura tion Settin gs" menu and pr ess Enter , the screen for setting the in formation on the device connected to the host adapter appea rs.
4-34 System Configuration SCSI Bus Settings If you put the cu rsor on "SCSI Bus Settings" with keyboard cursors ( ↓ and ↑ ) in the "Config uration Settings" menu and press Enter , the screen for setting t he informa tion on the SCSI bus of the host adapter appear s.
System Configuration 4-35 Select able Boot Settings If you put t he cursor on "Selectable Bo ot Settings" with keyboard curs ors ( ↓ and ↑ ) in the "Configura tion Settin gs" menu and pr ess Enter , the screen for setting the in formation on the start from the devic e connected to the host adapter a ppears.
4-36 System Configuration Scan SCSI Bus If you select "Scan SCSI Bus" from the "Fast!UTIL Options" menu, the list o f devices connected to each SCSI bus is displayed in the order of SCSI IDs. The inform ation to be displayed includes t he device manufa cturer , product name and firmware revisi on.
System Configuration 4-37 Exit Fast! UTIL ∼ T ermination and Storage of Fast! UTIL ∼ After changing the settings, press Esc several times to display the "Fast!UTIL Options" menu. If you select "Exi t Fast!UTIL" from th e menu, the screen for term inating Fast! UTIL appears.
4-38 System Configuration FORCED SHUTDOWN AND CLEAR Read this section if your server does not operate as expected, or if you want to return all setup values to those made at shipment .
System Configuration 4-39 Clear CMOS / Password (Configuring Motherboard Jumpers) W ith the pre-installed SETUP utility , you can set de sired passwords to protect data stored on the server from unauthorized user access. If you forget the passwords, y ou can clear them by following the procedure described in this section.
4-40 System Configuration Pins for protecting/clearin g th e passw or ds Place the clip on the two pins to clear the passwords. Remove the cli p from these pi ns to protect the pass words (factory-set) . Pins for protecting/clearin g th e CMOS dat a Place the clip on the two pins to clear the CMOS data.
System Configuration 4-41 TIPS: A message infor ming you of the completion of CMOS clear an d pr ompting you to clear CMOS will appear for 10 second s. Note that even if you do not do anything, the process goes on and the server will be rebooted au tomatically .
4-42 System Configuration 13. Shortly aft er you connect the bot h power cor ds, the BMC status LE D of PCI Mo dule #2 will start to blink. When the BMC status LED goes off, the cl e ar information of the PCI Module #1 is reflected to the PCI Mo dule #2.
System Configuration 4-43 How to Clear Passwords 1. Power off NEC Express5800/ft series and unp lug the both power cord s. 2. Remove the both PCI m odules (#1 and #2) from the NEC Express5800/ ft series (see pa ge 8-29 “Removi ng PCI Module”). 3. Open the t op cover of t he PCI Module #1.
4-44 System Configuration 11. Mount the PC I Module #1 a gain to the NEC Express5800/f t series (see page 8-31 “Installing PCI Module”) and plug the power cord to the AC inlet B (for Group1).
Chapter 5 Inst alling and Using Utilities This section describes how to use the NEC EXPRESSBUILD ER CD-ROM that comes with your server and to install the utilities stored on the NEC EXPRESSBUILDER.
5-2 Installi n g and Using Utilities NEC EXPRESSBUILDER The NEC EXPRESSBUI LDER, in tegrated se tup sof t ware, can automatically detect the hardware connected to an NEC Express5800/ft se ries m achine to advance the processing. The hardware subject to setup with the NEC EXPRESSBUILDER should have the same configuration as that for operation.
Installing and Usin g Utilities 5-3 Then operate the server remotely from the management PC by using the items in the menu. IMPORT ANT : Do not use this C D-ROM on com puters other t han NEC Expres s5800/ft se ries with which i t is packaged (inc luding other NEC Ex press5800 models) .
5-4 Installi n g and Using Utilities NEC EXPRESSBUILDER T op Menu The NEC EXPRE SSBUILD ER top menu is used fo r the setup of hardware and th e setup and installation of OS. Star t Start the NEC EXPRESSBU ILDER top m enu following t he procedure bel ow: 1.
Installing and Usin g Utilities 5-5 Setup The setup program is exclusively used for you r server to perform automatic setup operations within the range from the settings of internal parameters and states of hardware to the installation of W indows Server 2003, Enterp rise Edition and several utilities.
5-6 Installi n g and Using Utilities T ools The T ools Menu is used to start each of the se veral utilities stored in the NEC EXPRESSBUILDER CD-ROM individually for manual setup by operator . Use the T ools Menu to provide setting s that the setup program cannot do automatically or d etailed settings.
Installing and Usin g Utilities 5-7 BIOS/FW/etc. Update The program which is necessary fo r the update work is transferre d to the floppy disk which the various up date modules of B IOS/FW were store d in. After the reboot , an update program is started autom atically from the floppy disk , and various BIOS/FW's are updated.
5-8 Installi n g and Using Utilities Consoleless Menu The NEC EXPRE SSBUILDER c ontains the "conso lele ss" feature that enables configuration of the server by rem ote operation f rom the manage ment PC, even if a console de vice such as ke yboard is not con nected to the s erver .
Installing and Usin g Utilities 5-9 Menu Items Only the menu items available in co nsolel ess operation are extracted from the NEC EXPRESSBUILDER T o p Menu. See the NE C EXPRE SSBUILDER T op Menu described ea rlier for each function. 1 2 3 1 See the "NEC EXPRESSBUI LDER T op Menu".
5-10 Inst alling and Using Utilities Master Control Menu The Master Control Menu is used to: • Read doc umentation, • Install the m anagement soft ware, and • Install the viewer applica tion (A dobe Acrobat Reader). TIPS: Master Control Menu requires Micros oft Windows 95 (or l ater) or Windows NT 4.
Installing and Usin g Utilities 5-1 1 NEC ESMPRO Agent and Manager NEC Express5 800/ft series sy stem manageme nt applications "NEC ESMPRO Manage r" and "NEC ESMPRO Agent" are bundled to accessory CD-R OM "NEC EXPRESSBUILDER.
5-12 Inst alling and Using Utilities Effects o f using NEC ESMPRO Mana ger and Agent NEC ESMPR O Manager and NEC ESMPRO Agent have suf ficient ef fects on a variet y of needs in versatile and compli cated system environments.
Installing and Usin g Utilities 5-13 Detection of Server Fault NEC ESMPR O Manager an d NEC ESMPR O Agent detect errors causing faults to occ ur at an early stage and notify Administrators of fault information real-time.
5-14 Inst alling and Using Utilities Management of Server Operation St atus NEC ESMPR O Agent manages and m onitors a va riety of com ponents installe d in the server . Y ou can view the in formation m anaged and moni tored by NEC ESMPRO Agent on t he data viewer of NEC ESMPRO Manager .
Installing and Usin g Utilities 5-15 Monitoring (Management) of NEC Express5800/ft series NEC Express5800/ft series is a fault tolerant syst em. It can continue the operation even i f a major component fails. NEC Exp ress5800/ft se ries improves the system avai lability with t he hardware, NEC ESMPRO, and system software functions.
5-16 Inst alling and Using Utilities . Collective Management of Distributed Servers The excellent GUI provided by NEC ESMPRO M anager all ows servers on a netw ork to be managed colle ctively . The m anagement screen is designed in the E xplorer form at to indicate the components i n a server hierarchi cally for ef fective server managem ent.
Installing and Usin g Utilities 5-17 Data V iewer The data viewer indicates the serve r source conf iguration information in the Explorer format. In addition, it chan ges the status color of the failed server comp onent. This enables you to iden tify the failed portion.
5-18 Inst alling and Using Utilities NEC ESMPRO Agent Device ID in Alert Report Some NEC E xpress5800/ft se ries reports use unique device IDs which correspond t o the devices listed in the table below as th e device identification info rmation.
Installing and Usin g Utilities 5-19 Device name Device ID SCSI enclosure 2 SCSI slot 1 on SCSI enclosure 2 SCSI slot 2 on SCSI enclosure 2 SCSI slot 3 on SCSI enclosure 2 Electronics 1 on SCSI enclos.
5-20 Inst alling and Using Utilities Supplement Note the following when using NEC ESMPRO Agent. Application log registered when system st arting · About the event of “Source: Perflib” When system is starting, Perflib log may be registered to the application log.
Installing and Usin g Utilities 5-21 Change of Inst allation S t ates of CPU and PCI Modules If you dy namically change the configu ration of the CP U or PCI modul e in the relevant system during revie w of the server i nformation by using the dat a viewer , the message prom pting you to reconstruct the tree of the data viewer will appear .
5-22 Inst alling and Using Utilities and the mem ory cannot be us ed. However , the status of [CPU] and [DIM M] displaye d under [CP U module] in the FTServer tree on a Data V iewer becomes “Onl ine” and the status c olor becomes green.
Installing and Usin g Utilities 5-23 Change of SNMP Community If the security setting of the SNMP Service of a system, where the NEC E SMPRO Agent is installed, is changed from the default “pub lic” to a community na me, change the community settin gs of the NEC ESMPRO Agent, too.
5-24 Inst alling and Using Utilities About the warning event of CPU load Monitoring If NEC ESMP RO Agent cannot get performance inform ation from the OS due to a te mporary resource shortage or high load ratio on the syst e m, it will record the following even t log.
Installing and Usin g Utilities 5-25 Current S t atus of T emperature, V oltage and Fan Sensors Some modes a re equipped with temperat ure/voltage/fan sen sors that do not have inform ation on status, current values, rpm , threshold etc.
5-26 Inst alling and Using Utilities When [f t Server] T ree Appears on Date V iew er in an Incorrect Manner If you open a Data V iewer immediately after the syst em starts up, the tree or the state of a Data V iewer may not be displaye d correctly due to high load of the system.
Installing and Usin g Utilities 5-27 Printer Information’ s Available T ime: When you add a new printer , install its dri ver and make i ts settings, if yo u do not make se ttings for the available .
5-28 Inst alling and Using Utilities NEC ESMPRO Manager T o monitor and manage a c omputer , on which NEC ESMPRO Agent is installed, wi th a management PC online, use NEC ESMPRO Manager that is bundled with the product. For detailed procedures of installation and setti ng, see online do cuments or NEC ESMPRO Online Help.
Installing and Usin g Utilities 5-29 Monitoring CPU Module T o monitor t he CPU modules and the components on the CPU m odule, see the [CPU M odule] tree. T o see the information on the [CPU Module] tr ee, select the target CPU m odule from [CPU Module] in the [FTServe r] tree.
5-30 Inst alling and Using Utilities Update Allows the device identification information of th e CPU modules to be viewed and BIOS of the CPU modules t o be updated. See "Mai ntenance of NEC Ex press5800/ft se ries" described la ter for the updat e of BIOS of t he CPU modul es.
Installing and Usin g Utilities 5-31 Monitoring PCI Module T o monitor t he PCI modul es and the com ponents on the PCI modules, refe r to the [PCI M odule] tree. T o see the inform ation on the [PCI M odule] tree, select the target P CI module fro m [PCI Module] in the [FTServe r] tree.
5-32 Inst alling and Using Utilities Monitoring PCI Slot s and Devices on PCI Module T o monitor t he PCI slots and devices on the PCI m odules, see the [PC I slot] tree. T o see the information on the [PCI slot] tree, select [PCI Module] → [PCI m odule (containing PC I slot to be seen)] → [PCI sl ot] of the [FTServer] tree.
Installing and Usin g Utilities 5-33 PCI Device – Detailed information Allows the det ailed inform ation of a de vice on the PCI sl ot to be viewe d. PCI Bridge – General Allows the inform ation of bridge s on the PCI bus to be viewed PCI Bridge – Bus information Allows the bus information of a bridg e on the PCI bus to be viewed.
5-34 Inst alling and Using Utilities Monitoring BMC on PCI Module T o monitor the base m anagement cont roller (BMC), controller for sy stem managem ent, on the PC I modules, see t he [BMC] tree. T o see the inform ation on the [B MC] tree, select [PCI M odule] [PCI module (cont aining BMC t o be seen)] [BMC ] of the [FTSer ver] tree.
Installing and Usin g Utilities 5-35 Monitoring SCSI Enclosure T o monitor the SCSI enclosure, see the [SCSI encl osure] tree. T o see the information on the [SCSI enclosure] tree, select [SCSI encl osure] of the [FTSer ver] tree. Y ou can see the following information of the SC SI enclosure from the [SCSI enclos ure] tree.
5-36 Inst alling and Using Utilities Electronics – General Allows the configuration an d other information of the SCSI enclosure electronics to be vi ewed. Electronics – Maintenance Allows the MTBF information of the SCSI encl osure electronics to be vie wed or cleared.
Installing and Usin g Utilities 5-37 SCSI Slot – Mainte nance Allows the M TBF inform ation of the SCSI slot to be viewe d or cleared. See "Maintenance of NEC Expres s5800/ft series" described later for clearing the MTBF information on the SCSI slot.
5-38 Inst alling and Using Utilities Monitoring Hard Disk T o monitor the hard disks and detect disk failure s at an early stage, use the NEC ESMPR O Manager and Agent. Y ou can see configurati ons and inform ation of hard disk in the Data V iewer . Monitoring Operations This section describes how to maintain hard disk s.
Installing and Usin g Utilities 5-39 2. Confirmation o f mirror status To check the re dundancy status of the failed mirror disk, open [M irror Disk] scree n under [FTServer]. On this scree n, you can check th e redunda ncy status of the m irror and the status of the m irrored hard dis ks.
5-40 Inst alling and Using Utilities IMPORT ANT : The Mirror Disk scr een shows a pair of two ha rd disks as a mirror . Disk pairs are shown in the same manner e ven if a few volum es are creat ed within a single di sk or one volume spans a few disks (span vol ume).
Installing and Usin g Utilities 5-41 IMPORT ANT : A volume that spans a few hard disks is m irrored (mirror volume, span vo lume) Even if a volume consists of a fe w hard disks, the screen shows inform ation on each pair of hard disks that make up a mirror .
5-42 Inst alling and Using Utilities 3. Recovery f rom a hard di sk failure If a hard disk breaks, the broken disk mu st be replaced immediately . This section describes alert reports and stat us shown by the Data V iewer while disks are replaced to restore mirrori ng.
Installing and Usin g Utilities 5-43 Also, at this ti me, the redund ant status of m irrored disks is changed to " W arning". [Mirror Disk] (3) Connect a new hard disk Next, connect a new hard disk t o the same SCSI Sl ot. At this time , NEC ESMPRO Agent reports the following alert to manager .
5-44 Inst alling and Using Utilities When the hard disk is connected, SCSI Slot changes the status to " Normal". [SCSI Slot] → [General] Also, at this time, the state of th e mirrore d disks changes to "Normal".
Installing and Usin g Utilities 5-45 Maintenance of NEC Express5800/f t series NEC Express5 800/ft series mai ntenance can be done in two ways; one is to use NEC ES MPRO Manager for remote maintenance and the other is to use the NEC ESMPRO Agent ft server utility on the NEC Expres s5800/ft seri es for local maintenance .
5-46 Inst alling and Using Utilities The table bel ow shows the co mponent-speci fic maintenance funct ions executabl e from NEC ESMPRO. Dump acquisition Dump acquisition during system operation Board switch Component R L R L R L CPU module – √ √ √ √ √ R: Remote.
Installing and Usin g Utilities 5-47 St art and Stop of Component s T o start or stop a component w ith NEC ESMPRO Manager , use th e [Maintenance] tree of the component in the [FTServer] tree of the data vi ewer . Open the tree o f the compone nt to be started or stopped and select the [Maint enance] tree.
5-48 Inst alling and Using Utilities Procedure in NEC ESMPRO Manager Star t 1. Select the tar get component in the [FTSe rver] tree. 2. Check the current state with the "Status" display on the target component screen. 3. Click the [Bring Up] button in the [Maintenance] screen for the target component.
Installing and Usin g Utilities 5-49 Sample screen of NEC ESMPRO Manager 2 [Maintenance] screen of CPU module [CPU Module] – [CPU Module] – [Maintenance].
5-50 Inst alling and Using Utilities Procedure in the f t serv er utility Star t 1. Select the tar get component by using the ft server utility . 2. Check the current state of the ta rget component with the LEDs. 3. Click t he [Up] butto n of the tar get com ponent.
Installing and Usin g Utilities 5-51 Check and Clear of MTBF Information The MTBF information of a c omponent can be viewed or cleared (initialized). NEC Express5 800/ft series m anages the MT BF (mean time betwee n failure) of eac h component.
5-52 Inst alling and Using Utilities MTBF clear Component Remote Local SCSI Enclosure T o start the module/component forcibly after replacing a module or if MTBF became lower than the threshold d ue to malfunction and disabled the module/component.
Installing and Usin g Utilities 5-53 Procedure in the f t serv er utility Perform the pr ocedure below bef ore replaceme nt of a component. 1. Select the tar get component by using the ft server utility . 2. Check the current state of the tar get co mponent with the LEDs and event log.
5-54 Inst alling and Using Utilities Diagnostics The NEC Expr ess5800/ft seri es provides the self-c heck diagnosis f unction for som e components. If a fault occurs in a component , the NEC Expr ess5800/ft seri es can diagnose the c omponent to det ect the fault.
Installing and Usin g Utilities 5-55 Procedure in NEC ESMPRO Manager 1. Select the tar get component in the [FTSe rver] tree. 2. Check the curr ent state with the "S tate" display on the tar get component s creen. If the component is operating, stop the com ponent.
5-56 Inst alling and Using Utilities Procedure in the f t serv er utility 1. Select the tar get component by using the ft server utility . 2. Check the curr ent state of the ta rget com ponent with the LE Ds. If the component is operating, st op the com ponent.
Installing and Usin g Utilities 5-57 Firmware Up date NEC Express 5800/ft series ca n update firm ware (includi ng BIOS) if s ome hardware c omponents operate in the online state (in which the system continues the operation but the component trying to update firm ware or BIOS i s stopped).
5-58 Inst alling and Using Utilities Procedure in NEC ESMPRO Manager 1. Save the image data of the update firmware in an arbitrar y director y of the NEC Express5800/ft series. Save the image data in any way . W rite down the path to the directory in which th e image data is saved.
Installing and Usin g Utilities 5-59 7. S tart the other modul e stopped. Starting the module causes the firmware to be updated automatically . However , if the [Enable autom atic firmware u pdate] pr.
5-60 Inst alling and Using Utilities Procedure in f t serv er utility 1. Save the image data of the update firmwa re in a desired di rectory of the NEC Express5800/ft series. Save the image data in some manner . W rite down the p ath to the directory in which the image data is saved.
Installing and Usin g Utilities 5-61 7. After the BIOS for a single CPU module is completed, click the [Jump Switch] bu tton. The module co mpletely updat ed is started a nd the modul e under operat ion is stoppe d. 8. St art the other inactive modul e.
5-62 Inst alling and Using Utilities Dump Collection T o collect the dump file wi th NEC ESMPR O Manager , use [CPU Modul e] → [Maintenance] tree in the data viewer . T o collect the dump with the ft server u tility , use the utility screen of the component.
Installing and Usin g Utilities 5-63 Procedure in NEC ESMPRO Manager The [Dump] but ton of NEC ESMPRO Manager performs the functi on of "saving dump durin g system operat ion." 1. Select [CPU Module] in the [FTServer] tree. 2. Check the curr ent state with the "S tate" display on the tar get component s creen.
5-64 Inst alling and Using Utilities Procedure in f t serv er utility 1. Select the target CPU m odule by using the ft server utility . 2. Check the curr ent state of the tar get CPU m odule with the LEDs. 3. Select the dump acquisition m ethod with [Dum p] of the t arget CPU m odule and click the [Harvest] button.
Installing and Usin g Utilities 5-65 SCSI Bus Reset The SCSI bus can be reset. Select [FTServer] tree → [PCI Module] → [SC SI adapter] → [SCSI bus] scre ens with the ft server utility . Open the tree of the com ponent for which the SC SI bus is to be reset and select the [SCSI bus] tree.
5-66 Inst alling and Using Utilities Setup of Preventive Disk Maintenance In this section, the preventive disk ma intenance (S.M.A.R.T .) is configured. If the preventive disk mainten ance (S.M.A.R.T .) is enabled (by check ing Enable on the setting screen), the disk fault m onitoring functi on is enabled to detect possibl e disk faults.
Installing and Usin g Utilities 5-67 Setup of System Operation The following properties can be set as the operation setup of the whole system. Quick dum p If this prope rty is enabled (by checking "E nable" on the setup scree n), the dum p is acquired in parallel with the system startup if a fault occurs in the system.
5-68 Inst alling and Using Utilities Configure the system settings u sing the ft server utility in the following procedur e. The system cannot be configur ed using the NEC ESMPRO Manager . 1. Select [General] in the [FTSe rver] tree. 2. Check the pr operty of carry ing out the m odification with [System Set tings] (or cancel the check).
Installing and Usin g Utilities 5-69 BMC Firmware Update The firmware of the BMC on t he PCI module can be updated. The base managem ent controll er (BMC) is the p rocessor exclusively used for moni toring the system’ s operating envi ronment faul ts and cont rolling of t he system .
5-70 Inst alling and Using Utilities Procedure of Up date from NEC ESMPRO Man ager Menu Update firmware in the procedure as follows: 1. Select [T ools] → [BMC FW Update Utility] from the Operation W indow’ s menu. The [BMC FW Update] dialog bo x appears.
Installing and Usin g Utilities 5-71 Procedure of Up date from ft serv er utilit y Update the firmware in the procedure as follows: 1. Click the [Firmware] button in the [Firmware] tree. The [BMC FW Update] dialog bo x appears. 2. Enter the device name and cl ick [OK].
5-72 Inst alling and Using Utilities Change of Up date Data S torage Destination Perform the firmware update by using the ft server utility in the procedure below: 1. Click the [Property ...] button in [BMC Firmware U pdate Service]. The [BMC FW Update Service Properties] dialog box appea rs.
Installing and Usin g Utilities 5-73 Refresh of Vie w based on St ate Change Alert Setting A new function is supported so that NEC ESMPRO Manager window will be updated on a system state change basi s (in other words, whenever necessary ). Th is function is O FF by default .
5-74 Inst alling and Using Utilities Change of Device St ate Color on DataV iewer From Manager V er3.88 and Agent V er3.8a, som e change has been m ade to the colo r of device state in order to improve intuitive r ecognition at an abnormality or a system trouble occurrence.
Installing and Usin g Utilities 5-75 NEC MW A ∼ MANAGEMENT WORKST A TION APPLICA TION ∼ NEC MW A is an ap plication that enables the remote management of the server through a management PC over the network. (A management PC is a computer running NEC ESMPRO Manager .
5-76 Inst alling and Using Utilities Connect from the Management PC Linked through LAN On the management PC that is link ed through LAN, perform the steps below: 1. Start the m anagement PC where NEC MW A is installed. From the S tart menu, select [Program] → [NEC MW A] → [MW A].
Installing and Usin g Utilities 5-77 9. Right-clic k the server nam e to open the pop-up menu a nd select [Open R emote Console ] to open [MW A Remote Console].
5-78 Inst alling and Using Utilities Connect from the Management PC Directly Linked (through Serial port B) On the manage ment PC that is linked direct ly to Serial port B of the main unit, perform the steps below: 1. Start the m anagement PC where NEC MW A is installed.
Installing and Usin g Utilities 5-79 12. Power off and on the main unit to reboot the system. After one reboot, the main menu will appear on th e management PC’ s screen, on which you can perform hardware setup and run utilities. TIPS: If the configuration i nformation (CS L_LE SS.
5-80 Inst alling and Using Utilities (This page is intentionally left blank.).
Chapter 6 Maintenance This chapter describes the da ily maintenance o f NEC Express5800/ ft series and precautions when relocating or stor ing the server .
6-2 Maintenance DAIL Y MAINTENANCE T o use your NEC Express5800/ft series in best condition, check and maintain regularly as describ ed below . If an error is fou nd on your NEC Express5800 /ft series, consult your sales ag ent. Checking Alert Monitor the failure occurrenc e by NEC ESM PRO during the sy stem operation.
Maintenance 6 -3 Making Backup Copies NEC recomm ends you make backup copies of your valua ble data store d in hard disks of the server on a regular basis. For back up storage devi ces suitable for the se rver and b ackup tools, co nsult with your sales agent.
6-4 Maintenance 7. W ipe the ser ver with a dry cl oth. 8. W ipe of f dust from the fan e xhaust opening on the rear of the se rver with a d ry cloth. Cleaning the Keyboard and Mouse IMPORT ANT : A keyboard and a mouse use USB interfac e. Therefore it is not neces sary to power of f the server whe n connecting or di scon nect i n g the m.
Maintenance 6 -5 Cleaning the Floppy Disk Drive A read/write error m ay occur due t o stains on the rea d/write head of the floppy di sk drive. Use the cleaner dedicated for floppy disk drive to clean the read/write head. It is recommende d to clean the head on regular basis.
6-6 Maintenance Cleaning T ape Drive Dirt on the ta pe head may be a cause of unsuccessful backup and dam age to tape cartri dge. Clean the tape head regularly usin g a cleaning tape. F or procedure an d interval of cleani ng as well as lifetime of a tape cartridge to use, see in structions included with th e tape drive.
Maintenance 6 -7 SYSTEM DIAGNOSTI CS The System Diagnostics runs several tests on the server . Select [T ools] → [System Diagnostics] in the NEC EXPRESSBUILDER to diagnose the server . T est Items The following items are tested in system diagnostics.
6-8 Maintenance 6. Select [System Diagnostics]. CURSO R: Select Window ENTER: View Wi ndow P: Log Out Q: Quit Targ et s cop e Test w indow System ba r Title bar The system diagnosis starts and will be completed in approx imately three minutes. When the diag nosis is com pleted, the following appears on the screen of the display unit.
Maintenance 6 -9 OFF-LINE MAINTENANCE UTILITY The Off-line Maintenance Utility is an OS-independent maintenance program. When you are unable to start the OS-depend en t NEC ESMPRO to troubleshoot a problem, the Off-line Maintenance Utility can be used.
6-10 Maintenance System Information V iewer Provides the functions to vi ew inform ation on the processor (CPU) and the BIOS and expor t it to a text file. System Inform ation Manage ment Provides the functio n to make a back-up copy of your data.
Maintenance 6 -1 1 RELOCA TING/STORING THE NEC Express5800/f t series Follow the procedure below to relocate or store the serv er . (Users should not attempt to remove the rack-mountabl e server from the rack assembly .) W A RNING Do not attempt to remove the server.
6-12 Maintenance 8. Carry the backplane, rails a nd modules separ ately . IMPORT ANT : If the server is a tower model, do not hold the fron t bezel to lift it. The front bezel may get detached and fall off from the server , causing damage to the serve r .
Chapter 7 T roubleshooting If the product does not w ork properly , see this chapter bef ore deciding tha t it is a breakd own..
7-2 T r oubleshooting T O LOCA TE THE ERRORS Use NE C ES MPRO to mo nitor th e occu rr ence of fault during th e system operation. Especially take note on whether any alert is rep orted to NEC ESMPRO Manager on the management PC.
T roubleshooting 7 -3 ERROR MESSAGES If the NEC Expres s5800/ft series enters the abnorm a l state, the error is posted by various means. This section explains the types of e rror messages.
7-4 T r oubleshooting ST A TUS L E D Indication Color State Suspected module Explanation Procedure = A = AmbientTempA lm 00 Amber Blink CPU module T emperature alarm (lo wer limit) AmbientTempA lm 02 .
T roubleshooting 7 -5 ST A TUS L E D Indication Color St ate Suspected module Explanation Procedure Cor0 +5.0vAl m 09 Amber Lit PCI module #1 Fatal 5 -V power voltage alarm (upper limit) Cor0 +5.0vsA lm 00 Amber Blink PCI module #1 5 -V power voltage alarm (lower limit) Cor0 +5.
7-6 T r oubleshooting ST A TUS L E D Indication Color State Suspected module Explanation Procedure Cor1 +12vAlm 00 Amber Blink PCI module #2 12-V power voltage alarm (lower limit) Cor1 +12vAlm 02 Ambe.
T roubleshooting 7 -7 ST A TUS L E D Indication Color St ate Suspected module Explanation Procedure Cor1 -12vAlm 07 Amber Blink PCI module #2 -12-V power voltage alarm (upper limit) Cor1 -12vAlm 09 Am.
7-8 T r oubleshooting ST A TUS L E D Indication Color State Suspected module Explanation Procedure CPU0 +12ss A lm 07 Amber Blink CPU module #1 +12-V power voltage alarm (upper limit) CPU0 +12ss A lm .
T roubleshooting 7 -9 ST A TUS L E D Indication Color St ate Suspected module Explanation Procedure CPU0 +5.0vAl m 07 Amber Blink CPU module #1 5-V power voltage alarm (upper limit) CPU0 +5.0vAl m 09 Amber Lit CPU module #1 Fatal 5-V power voltage alarm (upper limit) CPU0 +5.
7-10 T roubleshooting ST A TUS L E D Indication Color State Suspected module Explanation Procedure CPU00 Temp Alm 00 Amber Blink CPU module #1 CPU#1 temperature alarm (lower limit) CPU00 Temp Alm 02 A.
T roubleshooting 7 -1 1 ST A TUS L E D Indication Color State Suspected module Explanation Procedure CPU2 +2.5VcA lm 00 Amber Blink CPU module #2 2.5-V power voltage alarm (lower limit) CPU2 +2.5VcA lm 02 Amber Lit CPU module #2 Fatal 2.5-V power voltage alarm (lower limit) CPU2 +2.
7-12 T roubleshooting ST A TUS L E D Indication Color St ate Suspected module Explanation Procedure CPU2 removed Green Blink CPU module #2 The CPU module has come off. Dismount and remount the PCI module. If not solved by the above, contact your sales agent.
T roubleshooting 7 -13 ST A TUS L E D Indication Color State Suspected module Explanation Procedure = M = Memory U-Err 01 Green Blink CPU module #1 DIMM#1 2-bit err or Memory U-Err 02 Green Blink CPU .
7-14 T roubleshooting POST Error Messages Powering on the server aut omatically starts the self-diagnostic program, POST (Power On Self-T est). When POST detects any error , it disp lays an error message and its measure on the display unit. Follow the table b elow to troubleshoot such errors.
T roubleshooting 7 -15 On-screen error mess age Cause Action 0232 Extend RAM Failed at address line DIMM is faulty . • Replace DIMM . • Repl ace the CPU module board. 0233 Memory type mixing detected DIMMs of the different types are installed. Replace DIMM with appropriate one.
7-16 T roubleshooting On-screen error mess age Cause Action 0B29 Unsupported Processor detected on Processor 2 T he processor (CPU) not supported by this server is installed in Processor 2. Install the CPU appropriate to the server . 0B30 CPU F AN #1 Alarm occurred 0B31 CPU F AN #2 Alarm occurred • Dusts are clogged in fan.
T roubleshooting 7 -17 On-screen error mess age Cause Action 0B71 System temperature out of Range • Ambient temperature is out of range. • F an is fault y . • CPU/PCI mod ule board is faulty . • Check the setti ng in SETUP • Clea n the fan. • Repl ace the fan.
7-18 T roubleshooting On-screen error mess age Cause Action 0BD6 3rd SMBus device address not acknowledged 0BD7 3rd SMBus device Error detected 0BD8 3rd SMBus timeout - (3rd SMBus does not exist) 0BD9 4th SMBus device address not acknowledged 0BDA 4th SMBus devic e Error Detected 0BDB 4th SMBus device timeout CPU module board #2 is faulty .
T roubleshooting 7 -19 On-screen error mess age Cause Action 8610 MAC Add ress update failed – CoreI/O#0 10/100Mbit Ethernet Controller FRB2 timeout occurred when setting MAC address, and rewrite was unsuccessful. • Repl ace the back panel board. • Repl ace the PCI module board 1.
7-20 T roubleshooting Error Notification by BEEP An error message may not be displayed on the display un it even though the POST detected an error . In such a case, the beep sounds no tifies you an error . The error contents are indicated by the combination of beep sound patterns.
T roubleshooting 7 -21 Windows Server 2003, Enterp rise Edition Error Messages If a fatal error (e.g., a STOP or system error) occurs after Wi ndows Server 2003, Enterprise Edition starts, the screen of the display unit turn s blue and disp lays detailed error messages.
7-22 T roubleshooting Server Management Application Error Message If the server m anagement t ool such as NEC ESMPRO Agent, NEC ESMPRO Mana ger , or GAMServe r has been installed in the NEC Expr ess5800/ft series or manageme nt PC, you can obt ain the error i nformation from the di splay unit of the server or m anagement PC.
T roubleshooting 7 -23 SOL VING PROBLEMS When the server fails to operate as expected, s ee the fol lowing to fi nd out your problem and fol low the given instr uction before askin g for repair . If the server sti ll fails to operate successfully af ter solving your problem , take a note on the on-screen message and contact your sales ag ent.
7-24 T roubleshooting The screen turns blue during OS boot: → W ait for the period of time you set at BIOS [Bo o t Monitoring]; after the boot pair is automatically swapped, the server will be rebooted an d the OS will start up. → Start the OS from the other PCI m odule’ s hard dis k.
T roubleshooting 7 -25 Fail to access to internal or external dev ices: Are cables properly connected? → Make sure that the interface cables a nd power cord are properly connected. Also make sure that the cables are co nnected in the correct order .
7-26 T roubleshooting The keyboard or mouse fails to operate: Is the cable properly connected? → Make sure that the cable is co nnected to the correct connector on the rear of the server . Are the keyboard an d mouse are com pliant with NEC Express5800/ft se ries? → Operation of the server with unau t horized devices is not guaranteed.
T roubleshooting 7 -27 Fail to access to the CD- ROM : Is the CD-ROM properly set in the CD-ROM drive tray? → The tray is provided with a holder to secure the CD-ROM. Make sure that the CD-ROM is placed prop erly in the holder . Is the CD-ROM applicable to the server? → The CD-ROM for Macintosh is not available for use.
7-28 T roubleshooting An error message appears while expanding BIOS of SCSI controller (ISP12160) when st arting system af ter performing Low-Level Format and the sy stem cannot b e st arted: If the following message appears, y ou need to perform Low-Level Format again due to reasons including st oppage.
T roubleshooting 7 -29 The server is not found on the net work: Is the LAN cable connected? → Make sure to connect the L AN cable to th e netw or k p ort o n the rea r of th e server . Also make sure to use the LAN cable that confor ms to the network interface standard.
7-30 T roubleshooting Failure in CPU module duplication: → If the simultaneous replacement of the CPU and PC I modules causes the CPU a nd PCI modules to control duplication, t he CPU module duplication m ay fail with the following message saved in the system event log.
T roubleshooting 7 -31 → Change the value of [Boot Monit oring T ime-out Pe riod] to suit y our environm ent. (For detail s, see page 4- 15 “Monitori ng Configurat ion”.) Mouse Does Not Move Smoothly , And Drawing Graphics T akes Time: Is the hardware acceleration set to Full? → Set it to “None”.
7-32 T roubleshooting reason, consult your sales agent. It is po ssible to perform reintegration forcefully . Source: srabid ID: 16395 Description: x is now ST A TE_BROKEN / REASON_BE LLOW_MTBF (“ x” is a device number .
T roubleshooting 7 -33 immediatel y after turning on t he AC power , or mounting a PCI module. The m irror of a disk ma y be removed if y ou turn o n the power a nd start the se rver before or during the duplication process. Make su re to star t the server after the duplication process of BMC is completed.
7-34 T roubleshooting Event Log Perflib-related logs are recorded in the application ev ent log when system st ar ting: → When system is starting, Perflib log may be registered to the application log . The detailed i nformation about a n event log is descri bed on Micr osoft Product Support Services.
T roubleshooting 7 -35 “Source: iANSMiniport Event ID: 1 1 Description: Adapter link do wn : Stratus em b-825 44GC Copper Gigabit Adapter #2.” “Source: iANSMiniport Event ID: 13 Description: Secondary Adapter is deactivated fro m the T eam: Stratus emb-82544GC Copper Gig abit Adap ter #2.
7-36 T roubleshooting EvntAgnt log is recorded in the application ev ent log: → Th is ev ent does not have any influence on the syste m, not on SNMP services. Thus no measurem ent is required. Source: EvntA gnt ID: 1003 Description: TraceFileName param eter not located in registry; Default trace file used is .
T roubleshooting 7 -37 Problems with NEC EXPRESSBUILDE R When the serv er is not boot ed from t he NE C EXPRESSBUILDER C D-ROM, check the following: Did you set the NEC EXPRESSBUILDER CD-R OM duri.
7-38 T roubleshooting Problems with Master Control Menu Failed to read online document ation: Is HTML browser installed prop erly? → Online docu mentation is an HTML-format file. Install the HTML browser (Internet Explorer 5.x or later ) in your operating system.
T roubleshooting 7 -39 Problems with NEC ESMPRO NEC ESMPRO Manager → See Chapter 5. See also online docu ment in NEC EXPRESSBUILDER CD-ROM for troubles hooting and other suppl ementary inform ation.
7-40 T roubleshooting COLLECTION OF TROUBLE LOGS In the event o f trouble, yo u can get inform ation in the pr ocedures describe d below: IMPORT ANT : Y ou can perfo rm the procedur es described be low only when y ou are asked by y our maintenance personnel t o get trouble l ogs.
T roubleshooting 7 -41 Collection of Confi guration Information Collect information such as the hardware configuration and internal setting information of the NEC Express5800/ft series. IMPORT ANT : If a STOP error or system error h as occurr ed or the system has stalled, restart the system, and then start t he work.
7-42 T roubleshooting COLLECTION OF TH E MEMOR Y DUMP If a failure occ urs, the memory data should be dumped to ac quire the requi red information. If you stored the du mp data in a DA T , lab el it so as to indicate the software (e .g. NTBackup) you use d for storing it.
Chapter 8 System Upgrade This chapte r describes proce dures to add op tions and repl ace failed com ponents. IMPORT ANT : Optional devic es described i n this chapter m ay be installed or removed by the user .
8-2 System Upgrade SAFETY PRECAUTIONS Observe the following notes to install or re move optional devices safely and properly . W A RNING Observe the following instructions to us e the server safely. There are risks of death or serious personal injur y.
System Upgrade 8-3 ANTI-ST A TIC MEASURES The server contains electronic com ponents sensitive to static electricity . A void failures caused by static electricity when installing or removing an y op tional devices. W ear wrist straps (arm belts or anti-static gloves).
8-4 System Upgrade PREP ARING YOUR SYSTEM FOR UPGRADE Note the fol lowing, when i nstalling or re placing devi ces, to improve t he perform ance of NEC Express5800/ft series. With the NEC Express5800/ft series, devices can be replaced during th e continuous operation.
System Upgrade 8-5 3.5-INCH HARD DISK DRIVE The 3.5-inch h ard disk dri ve bay in front of the server cont ains six slots in which hard dis ks with the SCA2 interface are installed. The figures used in this secti on show the rack-mou nt model. The orientation is the only difference from the tower model.
8-6 System Upgrade Y ou can install hard disks, each of wh ich is abou t 25.4 mm (1 inch) in thickn ess, to the three slots of each PCI module. Each sl ot has a label describing t he slot number . Disks of the sa me slot num ber are mirrore d between the gr oups.
System Upgrade 8-7 Inst alling 3.5-inch Hard Disk Drive Follow the procedure below to install the hard disk. A hard disk may be installed in another slot in the same procedure. IMPORT ANT : Make sure to read "Anti-static Meas ures" and "Preparing Y our System for Upgrade" be fore starting inst alling or rem oving options .
8-8 System Upgrade 7. Firmly hold the handle of the hard di sk to install and insert the har d disk into the sl ot. TIPS: Insert th e d isk until the leve r hook touches the server frame. Check the orientation of lever . Insert the hard disk with the lever unlo cked.
System Upgrade 8-9 Removing 3.5-inch Hard Disk Drive Follow the procedure below to remove the hard disk. IMPORT ANT : Make sure to read "Anti-static Meas ures" and "Preparin g Y our System for Upgrade" be fore starting inst alling or rem oving options .
8-10 System Upgr ade Replacing 3.5-inch Hard Disk Drive Follow the procedure below to remove the failed hard disk. If th e hard disk fails, it should be replaced with new de vi ce wi th the serve r powered-on.
System Upgrade 8-1 1 CPU MODULE Concerning the CPU m odule, you can ad d or replace the fol lowing components, or CRU (customer -replaceable units): CPU (processor) DIMM ( memory) Remove the CPU module to install or remove these devices. The figures used in this section show the rack-mou nt model.
8-12 System Upgr ade Removing CPU Module Follow the procedure below to remove the CPU module. 1. S top the CPU m odule you want to remove. T o this end, use the ft server utility of the NEC ESMPRO A gent installed to your server or the Data V iewer of the NEC ESMPRO Manager .
System Upgrade 8-13 5. Pull of f the module halfway slowly . Pushing do wn the latch lever on the sid e to unlock it , pull the m odule of f the rack. IMPORT ANT : Carefully handle the CPU module so that you will not drop it or strike it against other serve r internal devices.
8-14 System Upgr ade Inst alling CPU Module Follow the pr ocedure below t o install the CPU m odule: IMPORT ANT : Make sure to read "Anti-static Meas ures" and "Preparin g Y our System for Upgrade" be fore starting inst alling or rem oving options .
System Upgrade 8-15 5. Close the release levers. The installed CPU module will start automatically . IMPORT ANT : Unless the release levers are locat ed i nside the rack frame, the module will not be mounte d correctly .
8-16 System Upgr ade DIMM The DIMM ( dual inline memory m odule) is inst alled to the DIMM socket in the CPU module on the NEC Express5 800/ft series. The CPU modul e board is equipped with six soc kets. T wo standard 256M B DIMMs are m ounted in DIMM#1 and #2 each.
System Upgrade 8-17 CPU module board Note the following to install or replace DIMM. The DIMMs w ith the same num ber are linked am ong the groups . Whe n a DIMM is a dded to one group, another identical DIMM shoul d be installed t o the socket with the same num ber in another group.
8-18 System Upgr ade Inst alling DIMM Follow the procedure below to install the DIMM. Make sure to power of f the server before starti n g installati on except when replacing DIM M. 1. Shutdown O S. The system turns off automatically . 2. Disconnect power cord from outlet.
System Upgrade 8-19 Removing DIMM Follow the procedure below to remove the DIMM. Make sure to powe r of f the server before installati on except when replacing DIM M. TIPS: Unless at least two DIMMs are installed, the server does not work. 1. Shutdown O S.
8-20 System Upgr ade Replacing DIMM Follow the procedure below to replace t he failed DIMM. 1. Identify the failed DIMM using the Data V iewer of the NEC ESMPRO Manager . 2. Remove the CPU module. 3. Replace a DIMM 4. Install the C PU module. The installed CPU module will start automatically .
System Upgrade 8-21 PROCESSOR (CPU) In addition to the standard CP U (Intel® Xeon™ Processor), you can add on e CPU to make a multi-processor system . IMPORT ANT : The CPU is extremely sensitive to static electricity . Make sure to touch the metal frame of the server to discharge static electricity from your body before handling the CPU.
8-22 System Upgr ade Inst allation Follow the st eps below t o mount a CP U: 1. Shut down OS. The server will b e powered off automatically . 2. Unplug t he power cord. 3. Remove the CPU module. 4. Detach the CPU air duct. 5. Check to be sure of the location of the CPU socket.
System Upgrade 8-23 8. Place the CPU carefully on the socket. TIPS: Pay attention to the orientation of the CPU. The CPU and s ocket have pin marks to pre vent misinsertion. Pin marks 9. After pressing the CPU softly against the socket, close the levers to fasten it.
8-24 System Upgr ade 13. Check to see if t he heat sink is m ounted parallel with the motherboard. IMPORT ANT : If the heat sink is not parallel t o the motherboard, di smount and remount it. Y ou cannot mount t he heat sink correctl y due to the followi ng: - CPU is not mounted correctly - The heat sink clip is not engaged correctly .
System Upgrade 8-25 Removing CPU Follow the steps below t o remove the CPU. Exce pt when you replace the CPU with a new one, power of f the server . IMPORT ANT : Do not remove the CPU unless it is faulty . If a CP U is not m ounted on CPU #2, cover it with an anti -dust sheet.
8-26 System Upgr ade 11. V erify that POST displays no error messages. If POST displays an error message, take a note on the m assage and see the POST error messages listed in Chapter 7. Replacing CPU Follow the steps below to re place a failed CPU: 1.
System Upgrade 8-27 PCI MODULE Three PCI boa rds can be instal led to the PCI m odule. Up to two PCI boards ca n be added to eac h PCI m odule, therefore , the serv er can accommodate four additional PCI boards at a maximum (one video board h as already been installed to each PCI module in sta ndard configu ration).
8-28 System Upgr ade Precautions If you remove a PCI module during operation, dual configuration of its internal hard disks will be cancelled. If you m ount the module agai n, the dual c onfiguration will be restored automati cally .
System Upgrade 8-29 Removing PCI Module Follow the p rocedure below t o remove the P CI module. 1. Stop the PCI m odule you want to remove. T o this end, use the ft server utility of the NEC ESMPRO A gent installed to your server or the Data V iewer of the NEC ESMPRO Manager .
8-30 System Upgr ade 5. Hold the releas e levers of the PCI module and pull it of f. The PCI module is slightly pulled out toward you. IMPORT ANT : Do not hold t he other parts than the release levers to pull the m odule. 6. Pull of f the module halfway slowly .
System Upgrade 8-31 Inst alling PCI Module Follow the pr ocedure below t o install the PCI m odule: IMPORT ANT : Make sure to read "Anti-static Meas ures" and "Preparin g Y our System for Upgrade" be fore starting inst alling or rem oving options .
8-32 System Upgr ade 7. Close the release levers. The installed PCI module will start automatically . IMPORT ANT : Unless the release levers are locat ed i nside the rack frame, the module will not be mounte d correctly .
System Upgrade 8-33 PCI BOARD Up to three PC I boards ca n be installed t o the PCI mod ule (however , one video b oard is already installed in eac h module in sta ndard config uration). IMPORT ANT : The PCI board is extremely sensitive to static elect ricity .
8-34 System Upgr ade Inst alling PCI Board Follow the procedure below to install the board to be conn ected to the PCI board slot. TIPS: T o install the PCI board, make sure the shape of the board con nector matches with the shape of the PCI boar d slot connector .
System Upgrade 8-35 7. Align the terminal segment of the board with the connection of th e slot and insert the board slowly into the slot. TIPS: Check to see if the edge of the bracket (taper) is inserted into a slot of the chassis. In the case of a long board, check also to see if its other edge is inserted into the bracket guide.
8-36 System Upgr ade 8. Align the PCI board with the guide rail groove and insert the bo ard slowly . IMPORT ANT : If the insertion is unsuccessful, remove t he board once and retry installation. Note that if excessiv e force is applied to the board, it may be damaged.
System Upgrade 8-37 10. In the case of a long board, slide the bracket to fasten the other edge of the board. Screw Bends for fastening boards 11. Install the t op cover to the PCI module. 12. Install the PCI modul e. Do not close the release levers yet.
8-38 System Upgr ade 17. Use cable ties to fasten t he extra length of cables. Cable ties (included with cabinet).
System Upgrade 8-39 Removing PCI Board Follow the procedure below to remove the PCI board. 1. Remove the PCI modul e. 2. Remove the PCI module’ s top cover . 3. Remove the PCI board retai ner bracket to dismount the PCI board. In the case of a long board , uns crew the guide at the other edge and slide it to the fron t of the board.
8-40 System Upgr ade Replacing PCI Board Follow the procedure below to replace t he failed PCI board. 1. Check the PCI board LED and identify the failed PCI board. When the PCI board is failed or incorrectly installed, the two LEDs associated with th e PCI board slot are bein g tu rne d off.
System Upgrade 8-41 Setup of Optional PCI Board IMPORT ANT : T o enable the fault-toleran t featu re of the optiona l device, the identical devices m ust be installed to the same slots in groups 1 and 2, respectively . A video board i s already installed t o slot #1 as standar d configuration.
8-42 System Upgr ade 1. Mount the N8804-001P1 100BASE-TX ad apter to the slot with the same number in PCI module #1 and #2, and the n start W indo ws Server 2003, Enterprise Edition. After starting W indows Server 2003, Enterp rise Edition, the drivers are installed automatically .
System Upgrade 8-43 N8803-031F Fibre Channel Controller Slots to install the board PCI slot Group 1 Group 2 N code Name #1 #2 #3 #1 #2 #3 Rema rks N8803-031F Fibre Channel Controller – √ √ – √ √ Each PCI module can contain one board only .
8-44 System Upgr ade 4. Select [SCSI and RAID contr oller], and then click [Next]. 5. Do not select a driver listed on the model list. Click [Have Disk…].
System Upgrade 8-45 8. A warning message tells that you are abou t to update a driver . Click [Y es] to continue. The driver will be installed. * During the processing, the m ouse cursor m ay not be move d for 10 to 20 seconds. Please wait. 9. C lick [Finish].
8-46 System Upgr ade IMPORT ANT : StoragePathS avior is required to connect NEC Storage using N8803-0 31F . PortDuplexManage r is required t o connect FC DI SK ARRA Y (N8190 -1 10F) using N8803-031F . Insert Fibre Channel Controllers after the installat io n of OS is completed.
System Upgrade 8-47 N8104-84 1000BASE-SX Adapter Consult yo ur sales person nel for detai ls when purc hasing this hardwa re. IMPORT ANT : Note the fol lowing a bout this product: It is advisable to add this product to suc h envi ronment that each system is used for a different purpose (ex.
8-48 System Upgr ade 2. Build a dual LAN configuration. (See "Setting Dual LAN Configur ation " in the separate volume “User’ s Guide (Setup).”) IMPORT ANT : Y ou can also select [Load Balancin g] in step 3 in "Setting Dual LAN Configuration".
System Upgrade 8-49 N8104-103 1000BASE-T Adapter Consult yo ur sales person nel for detai ls when purc hasing this hardwa re. IMPORT ANT : Note the fol lowing a bout this product: It is advisable to add this product to such envi ronment that each system is used for a dif ferent purpose (ex.
8-50 System Upgr ade 2. Build a dual LAN configuration. (See "Setting Dual LAN Configur ation " in the separate volume “User’ s Guide (Setup).”) IMPORT ANT : Y ou can also select [Load Balancin g] in step 3 in "Setting Dual LAN Configuration".
System Upgrade 8-51 Supplement Before using b acku p de vi ces: If any of following backup devices is used for intern al SCSI con nector of NEC Express5 800 /ft series, you may need to update your firmware for back up devices. If your bac kup device to be co nnected is any of the following m odels, refer t o the manual_E.
8-52 System Upgr ade (This page is intentionally left blank.).
Appendix A S pecifications NEC Express5800/320L c NEC Exp ress5800/320L c-R Item N8800-063F N8800-0 64F T ype Intel ® Xeon™ Processor × 1 Clock/second cache 2.
Appendix B I/O Port Addresses The factory-set I/O port addre sses for the server are assi gned as follows: Address Chip in Use 00-1F 20-21 2E-2F 40-43 60 61 64 70-71 80-8F A0-A1 C0-DF E0-E9 F0 F1-FF 1.
Appendix B-2 Address Chip in Use CA4-CA5 CA6-CA-7 CD6 CD7 CF8, CFC CF9 F50-F58h BAR4+00-0F IPMI (SMI interface) IPMI (SCI/SW1 interface) Power manageme nt index register Power management data register PCI configuration space Reset control General chipset EDMA2 PCI base address register 4 * Expressed in hexadecimal digits.
An important point after buying a device NEC 5800/320Lc (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought NEC 5800/320Lc yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data NEC 5800/320Lc - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, NEC 5800/320Lc you will learn all the available features of the product, as well as information on its operation. The information that you get NEC 5800/320Lc will certainly help you make a decision on the purchase.
If you already are a holder of NEC 5800/320Lc, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime NEC 5800/320Lc.
However, one of the most important roles played by the user manual is to help in solving problems with NEC 5800/320Lc. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device NEC 5800/320Lc along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
