Instruction/ maintenance manual of the product 2000 IPS NEC
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NEAX ® 2000 IPS D term ® SERIES I D term ® IP USER GUIDE.
- - EXIT LCD HELP SOFT KEYS (4) MIC UP/DOWN VOLUME/CONTRAST SPEAKER ANSWER TRANSFER HOLD REDIAL CONFERENCE RECALL BUILT-IN MICROPHONE MESSAGE DIRECTORY PROGRAMMABLE KEYS 16 Flexible Line/Feature Ke ys.
- 1- TABLE OF CONTENTS KEYS AND LA MPS............................................................................................... 5 LCD DETAIL OF LINE KEYS FOR D term SERIES I 16LD ................................... 12 TERMINAL SETUP WITH THE FEATUR E KEY .
- 2- AUTOMATIC IN TERCOM ................................................................................... 21 MANUAL INTE RCOM ......................................................................................... 22 DIAL INTE RCOM ..............
- 3- OUTSIDE LINE QUEUING (FRO M EXTENSION DI AL TONE) ......................... 35 TIMED QUEUING (OUTSI DE LINE ONLY) ........................................................ 35 EXECUTIVE O VERRIDE ....................................................
- 4- NAME DISP LAY ................................................................................................. 50 WHISPER PAGE ................................................................................................ 52 SYSTEM CLOCK SETUP BY STATION DI ALING .
- 5- KEYS AND LAMPS Function Keys Hold Press key to place an internal or external call on hold. Transfer Allows the station user to transfer established calls to another station, without attendant assistance. Speaker Controls the built-in speaker which can be used for Hands Free dialing/monitoring.
- 6- Recall Press key to terminate established call and resieze internal dial tone. Feature Used to activate terminal setup functi ons and to program One-Touch Speed Dial/Feature Keys. MIC Used to activate or deactivate the Mi crophone. The MIC LED will illuminate when MIC is on.
- 7- Ringer Volume: Press up or down key during ringing. Programmable Keys NOTE: These are examples of Dterm® f eatures available by pressing the programmable keys. Some features ma y be programmed by the user. Keys must be programmed by the tel ephone system administrator.
- 8- FD-B (Call Forwa rding- Busy) Press key to activate, verify, or canc el Call Forwarding - Busy feature. FD-N (Call Forward ing- No Answer) Press key to activate, verify, or cancel Call Forwarding - No Answer feature. FD-DS (Call Forwarding- Destination Set) Press key to activate, Call Forwarding - Destination.
- 9- Soft Keys (Factory Assigned Features) Headset Press the Soft Key below "Headset" to activate or deactivate Headset operation. Help Press the Help Key. Press desired Soft Key for helpful information about that key. Exit Press the Exit Key to exit the Help program.
- 10- To Use Soft Keys Four soft keys are indicated in the L CD According to the status of the Multiline Terminal. • Press the SCROLL (>>>>) key to scroll the desired key if there are other functions available. • Press a desired key under the indicated 4 Soft Keys on the LCD.
- 11- Lamps Call Indicator Lamp Lamp at top corner of D term Display flashes when a call terminates to the terminal. Lamp lights steadily when a message has been left. LCD Liquid Crystal Diode (LCD) display provides D term activity information plus date, time and Soft Key operation.
- 12- LCD DETAIL OF LINE KEYS FOR D term SERIES I 16LD User status Icon Flashing Pattern Idle No Icon Call on I-Hold/Exclusive Hold Flashing Call on Other Party Hold Flashing Incoming Call I-Hold/Excl.
- 13- TERMINAL SETUP WITH THE FEATURE KEY Microphone On/Off The MIC lamp shows the status of the built-in microphone. To change microphone status: • Press Soft Key associated with the MIC Display or press Feature and 1 . To select ringer tone The Dterm Series I has 8 ringer tones that you can select.
- 14- To adjust ringer tone NOTE: Access to feature is based on data assignment. • Press Feature and 0 . Ringer activates. • Press 3 . The LCD displays the selected tone number (n=1~8). • Press 3 . Next tone is selected. To preset ringer volume NOTE: Access to feature is based on data assignment.
- 15- DTERM IP LOGIN OPERATION Option 1 Automatic Login Mode (Aut hentication by MAC Address) • During start up the LCD displays the login screen . • Enter the Station Number at the “LOGIN:” prompt. • Press the Set key (Soft Key). • Press the OK key (Soft Key).
- 16- TO ORIGINATE AN OUTSIDE CA LL VIA EXTENSION LINE KEY • Lift handset or press Speaker key, receive dial tone. • Dial the Central Office access code, e.g. 9. • Dial desired telephone number. • Use handset or MIC to converse. TO ORIGINATE AN INTERNAL CALL • Lift handset or press Speaker key.
- 17- OUTSIDE LINE APPEARANCE To originate: • Press the OUTSIDE LINE APPEARANCE feature key. • Lift handset or press Speaker key, receive Central Office or distant PBX dial tone. • Dial the destination. To Answer: • Press the LINE APPEARANCE feature key (ringing and flashing LED alert user to incoming call.
- 18- TO ORIGINATE A CALL US ING ONE-TOUCH BUTTONS NOTE: With DTP-32D • Press desired One-Touch key, or press Speaker key and One-Touch key. • To program: NOTE: Available only on Dterm stati ons with speed calling keys. • Press Conf key. Conf key flashes • Press desired One-Touch key, Speaker button LED lights steady.
- 19- TO ORIGINATE A CALL USING SPEED CALLING (INDIVIDUAL/GROUP) • Press the Redial key. • Enter via dial pad the desired sp eed calling number (00-99). NOTE: Access to feature is bas ed on data assignment. ACCOUNT CODE To Enter: • Lift handset or press Speaker key , receive dial tone.
- 20- FORCED ACCOUNT CODE • Lift handset or press Speaker key, receive dial tone. • Enter feature access code, receive service set tone. • Enter Forced Account Code (up to 10 digits), receive dial tone. AUTHORIZATION CODE To Enter Without Account Code: • Lift handset or press Speaker key , receive dial tone.
- 21- ORIGINATING A VOICE CALL • Lift handset. • Dial desired station number. • Press Voice key or press 1. • Speak to called party. TO ANSWER A VOICE CALL HANDS FREE • Receive incoming Voice Call. • Press MIC Key. LED lights. • Respond hands-free .
- 22- To answer: • AICM key flashes green indicating an incoming intercom call. • Voice Call alert tone is heard. • Press AICM key , lift handset or press Speaker key. LED lights solid green. MANUAL INTERCOM To initiate: • Lift handset or press Speaker key, press MICM key, ring back tone is heard.
- 23- DIAL INTERCOM To initiate: • Lift handset or press Speaker key. • Press DICM key. • Dial desired intercom st ation number (0-9). Tone burst is sent. (Press 1 to change to ring tone signal. To answer: • DICM LED flashes, indicating an incoming intercom call.
- 24- • The name and the number are shown on the LCD. If more than one name matches the letters entered, scr oll through the matches with the UP or DOWN soft key. • If no matches are founds, the firs t System Speed Dial buffer will be displayed. • Press the Speaker key, or selecting a Line/Trunk key to dial the selected number.
- 25- TO SAVE A NAME & NUMBER TO STATION SPEED DIALING To register name & number: • Press the DIRECTORY key • Press the UP or DOWN key to select buffer to be programmed • Press the FEATU.
- 26- TO PLACE A CALL ON HOLD • Press Hold key. Held line wink flashes. NOTE: If held line appears on other Dterm stations, the associated LED flashes red slowly. To retrieve: • Lift handset or press Speaker key . • Press held line. Use handset to converse.
- 27- TO PLACE A CALL ON EXCLUSIVE HOLD • Press Hold key twice. Line app earance indicates interrupted wink. NOTE: If held line appears on other Dterm stations, LED remains steadily lit red. To retrieve: • Lift handset or press Speaker key . • Press held line.
- 28- TO PLACE A CALL ON REMOTE HOLD To initiate: • While in conversation wit h Station/Trunk Party • Press the TRANSFER key . Receive interrupted dial tone • Dial destination station's extension . • Receive ring back tone. • Press the Hold key.
- 29- CONFERENCE Option 1 • With call in progress, ask party to hold. • Press Transfer key, receive interrupted dial tone. • Dial desired number. • After call is answered, press Conf key . Conf LED lights. • Three-way conference is established.
- 30- TO ESTABLISH A BROKER CALL • While engaged in a call and wishing to consult a third party, press Transfer . Caller is automatically placed on hold. • Dial desired party to consult. • Press Transfer to return to original caller. Third party is automatically placed on hold.
- 31- TO ANSWER A CAMPED-ON CALL • While engaged in a call, receive the camp-on indication (one short tone burst). Answer LED flashes. • Press Answer key. Call in progress is placed on hold. • Connection to camped-on call is established. • Press Answer key to return to original call.
- 32- CAMP-ON (CALL WAITING METHOD) Example: Station 2000 is in conversa tion with 2008. Station 2001 dials 2000, receives busy. Station 2001 c an notify station 2000 that call is waiting. To activate call waiting (Station 2001) : • Station 2001 press Speaker .
- 33- CALL PARK (SYSTEM) To Park a Call From Terminal With LCD: • While connected to a st ation or trunk, press Transfer key and dial the Call Park access code, or press Call Park key.
- 34- CALL PICKUP (GROUP) When station within pickup group rings: • Lift handset. • Press Call Pickup key or dial Call Pickup access code (may be stored on-one-touch speed calling key). • Connection to calling party is established. CALL PICKUP (DIRECT) • Lift handset.
- 35- OUTSIDE LINE QUEUING (FROM EXTENSION DIAL TONE) If outside line is busy: • Press Speaker key or lift handset dial outgoing access code (e.g.9). • Receive a Busy indication. Press Call Back key. Call is placed in queue for next available Outside Line .
- 36- EXECUTIVE OVERRIDE If called station is busy : • Press OVERRIDE key and converse. NOTE: Interrupted parties receive a warning tone. LAST NUMBER REDIAL To recall the last number dialed: • Press Redial key. Receive special dial tone. • Press # .
- 37- CID CALL BACK To search, call back, or erase a Calling Number using soft-keys: • Lift the handset or press Speaker key. • Press MESSAGE key. • Press Search soft key to search for desired number. • Press CB soft key to call back desired number.
- 38- CALL REDIRECT To redirect with Calling Party Information: • While in the CID mode press CRD key. • Call is transferred to a pr e-assigned destination station. To redirect without Calli ng Party Information: • Press CRD key. • Press incoming line key or line key on hold.
- 39- CALL FORWARDI NG-ALL CALLS To Set: • Press Speaker key. Receive dial tone. • Press FD-A key or dial Call Forward-All access code. Receive special dial tone. • Dial destination station or outside te lephone number. Receive service set tone.
- 40- CALL FORWARDING-BUSY To set: • Press Speaker key. Receive dial tone. • Press FD-B key or dial Call Forward Busy access code. Receive special dial tone. • Dial destination station or external telephone number. Receive service set tone. • FD-B LED lights (at your station or at the Dterm of the sub line station you are setting).
- 41- CALL FORWARDING-NO ANSWER To set: • Press Speaker key. Receive dial tone. • Press FD-N key or dial Call Forward No Answer access code. Receive special dial tone. • Dial destination station or external telephone number. Receive service set tone.
- 42- CALL FORWARDING DESTINATION To set: • Press Speaker key. Receive dial tone. • Press FD-DS key or dial Call Forward Destination access code. Receive special dial tone. • Dial station number to be fo rwarded to this line. Wait for service set tone.
- 43- To repeat: • Press Speaker key. • Press S & R key . D term automatically redial s the programmed number. • S & R automatically canceled. LED goes out. NOTE : If saved number is busy or no answer is received, to save it again, press S & R key before hanging up.
- 44- To answer (Station B): • Station B dials Meet-Me answer code, and they are immediately connected. NOTE : Access to this feature is based on data assignment. BOSS/SECRETARY CALLING Secretary • Lift handset, press boss' ringing line. Ask calling party to hold.
- 45- BOSS/SECRETARY OVERRIDE Example: Station 2000 is bo ss, Station 2001 is secretary. Boss is connec ted to 2003. Incoming call on Outside line connects to secretary, but is intended for boss. Secretary • Lift handset to answer Outside line, ask caller to hold.
- 46- Option 2 • Boss does not respond to burst of tone, secretary presses Transfer key. • Secretary is connected to the Outside line. Option 3 • Boss presses Answer and converses with Secretary. Outside line is placed on hold. • Secretary is returned to Outside line.
- 47- TIMED REMINDER Example: Station 2000 wants to be remin ded of a 9:00 a.m. meeting. To set: • Press Speaker key. • Press Timed Reminder key or dial Timed Reminder access code. • Dial the desired reminder time in military format, receive set tone.
- 48- PRIVACY RELEASE Example: D term Station B is engaged in a conversation, and allows D term Station A to enter t he call in progress. • Station 2000, while engaged in conversation, presses Conf key. Conf key flashes. • Station 2001 lifts handset or presses Speaker key.
- 49- Dial Message 0 IN:BACK HH:MM 1 OUT:BACK HH:MM 2 AWAY:BACK MM:DD 3 VACATION MM:DD • If 0 or 1: dial desired military time. • If 2 or 3: dial month and day. Example: June 24=0624. • Receive dial tone. • Press Speaker key. To cancel: • Press Speaker key , Receive dial tone.
- 50- NAME DISPLAY NOTE: Display D term A name with up to 16 characters can be entered to display the name on other D term telephones when making a call. • Press Speaker key , Receive dial tone. • Dial the Name Assignment access code and receive special dial tone.
- 51- • Press Speaker key. For example, to enter "Paul": NOTE: When adding/changing/deleting name display for an extension that appears on a key of a 16LD phone a re set of the 16 LD phone is required and can be accomplished by an unplug/p lug-in of the phone.
- 52- WHISPER PAGE To initiate: Option 1 • Lift handset or press Speaker key • Dial desired station number • Receive Busy Tone press Transfer key • Dial Whisper Page access code or press Whisp.
- 53- SYSTEM CLOCK SETUP BY STATION DIALING • Press Speaker key or lift handset , Receive dial tone. • Press System Clock Setup Key or feature access code. • Dial new time in 24 hr forma t using 6 digits (HHMMSS). • Receive service set tone, replace handset or press Speaker key.
- 54- QUICK REFERENCE GUIDE Outside Line 9 Queuing-Outside Line Call Back Set Cancel * 1 # 1 Call Forwarding-All C alls Entry Cancel * 5 # 5 Call Forwarding-No Answer/Busy Line Entry Cancel * 6 # 6 Ca.
- 55- Operator Call 0 Call Hold 11 Internal Zone Paging Group 0 Group 1 Group 2 Group 3 Group 4 Page 50 51 52 53 54 Internal Zone Paging Group 0 Group 1 Group 2 Group 3 Group 4 Answer 55 56 57 58 59 T.
- 56- Call Pickup-Direct 73 Call Pickup-Group 74 Call Pickup-Designated Group 75 Station Speed Dialing Entry Cancel 7 * 7 # NOTE: Above table references factory def ault settings.
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However, one of the most important roles played by the user manual is to help in solving problems with NEC 2000 IPS. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device NEC 2000 IPS along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
