Multitech 810-FX Fax Machine manual

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        MultiVOIP ®  Voice/Fax  over  IP  Gateways   MVP210/410/810  MVP210/410/810 ‐ SS  MVP210/410/810 ‐ FX   User  Guide   .

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 2  MultiVOIP®  Voice/Fax  over  IP  Gateways  User  Guide  S000383E  Analog  MultiVOIP  Units  (Models  MVP210,  MVP410,  MVP810)  (Models �.

 MultiVOIP®  Voice/Fax  over  IP  Gateways  3   Contents  Chapter  1  –  Product  Overview  ..................................................................................................................

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Contents  4  MultiVOIP®  Voice/Fax  over  IP  Gateways  Configuring  Interface  Parameters  ...............................................................................................................................  44  Call  Signaling  .

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 Contents  MultiVOIP®  Voice/Fax  over  IP  Gateways  5  Implementing  a  Software  Upgrade  .........................................................................................................................

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 6 MultiVOIP®  Voice/Fax  over  IP  Gateways  Chapter 1 – P roduct Ov er v ie w The  MultiVOIP  gateways,  MVP210,  MVP410,  and  MVP810  provide  toll ‐ free  voice  and  fax  communications  over  the  Internet  or  an  Intranet.

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 Chapter  1  –  Product  Overview  MultiVOIP®  Voice/Fax  over  IP  Gateways  7  Interfaces  to  Help  You  Use  the  MultiVOIP  Two  int.

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Chapter  1  –  Product  Overview  8  MultiVOIP®  Voice/Fax  over  IP  Gateways  Computer  Requirements  The  computer  on  which  the  MultiVOI.

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 MultiVOIP®  Voice/Fax  over  IP  Gateways  9  Chapter 2 – Inst al ling and Cabling th e Mult iV OIP The  MVP210  MultiVOIP  models  are  tabletop  units.  The  MVP410  and  MVP810  MultiVOIPs  are  heavier  units.

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Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  10  MultiVOIP®  Voice/Fax  over  IP  Gateways  MVP410/810  models  content  list  ● .

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 Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  11   Connecting  the  MVP210  to  LA.

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Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  12  MultiVOIP®  Voice/Fax  over  IP  Gateways  c.

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 Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  13  For  DID  channels  only  For  a.

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Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  14  MultiVOIP®  Voice/Fax  over  IP  Gateways  Connecting  MultiVOIP  to  LAN  and  Telephone  Equipment  (MVP  410/810)  To  connect  the  MultiVOIP  to  your  LAN  and  telephone  equipment.

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 Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  15  c. For  a  DID  connection.  (DID  Examples:  DID  fax  system  or  DID  voice  phone  lines.

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Chapter  2  –  Installing  and  Cabling  the  MultiVOIP  16  MultiVOIP®  Voice/Fax  over  IP  Gateways   3.

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 MultiVOIP®  Voice/Fax  over  IP  Gateways  17  Chapter 3 – Inst al ling Sof t w ar e Setting  up  your  MultiVOIP  involves  the  following  tasks:  1. Install  the  software  onto  the  PC.

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Chapter  3  –  Installing  Softwar e  18  MultiVOIP®  Voice/Fax  over  IP  Gateways   6. Select  a  program  folder  location  for  the  MultiVOIP  software  program  icon.  Click  Next .

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 Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  19  7. In  the  next  wizard  panel,  sel ect  the  COM  port  that  the  command  PC  uses  when  com municating  with  the  MultiVOIP  unit.

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Chapter  3  –  Installing  Softwar e  20  MultiVOIP®  Voice/Fax  over  IP  Gateways  Configuring  for  VOIP  Communications  This  section  describes  how  to  configure  the  MultiVOIP  so  you  can  use  VOIP  communications.

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 Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  21  Setting  IP  Address  For  basic  operation  of  the �.

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Chapter  3  –  Installing  Softwar e  22  MultiVOIP®  Voice/Fax  over  IP  Gateways  9. Enter  DNS  Server  IP  Address  10.

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 Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  23  Setting  Voice/Fax  Parameters  You  must  configure  the  individual  channels  before  using  your  unit.

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Chapter  3  –  Installing  Softwar e  24  MultiVOIP®  Voice/Fax  over  IP  Gateways  To  configure  channels:  1. From  the  Select  Channel  drop ‐ down  list,  select  the  channel  you  want  to  configure.

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 Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  25  Setting  Interface  Parameters  The  Interface  parameters  control  the  telephony  setti ngs  that  are  applied  to  the  individual  MultiVOIP  channels.

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Chapter  3  –  Installing  Softwar e  26  MultiVOIP®  Voice/Fax  over  IP  Gateways  To  set  Interfac e  Parameters:  1. From  the  Channel  drop  down  list,  select  Channel  whose  parameters  you  want  to  configure.

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 Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  27  b. Complete  Disconnect  fields:  • Current  Reversal  (us.

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Chapter  3  –  Installing  Softwar e  28  MultiVOIP®  Voice/Fax  over  IP  Gateways  Setting  Call  Signaling  There  are  three  choices  for  Call  Signaling:  H.

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 Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  29  Configuring  H.323  Call  Signal  This  feature  is  not  supported  by  –SS  and  –FX  series.

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Chapter  3  –  Installing  Softwar e  30  MultiVOIP®  Voice/Fax  over  IP  Gateways  Setting  the  Region  or  Country  Select  the  country  or  region  in  which  the  MultiVOIP  unit  operates.

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 Chapter  3  –  Installing  Softwar e  MultiVOIP®  Voice/Fax  over  IP  Gateways  31  Defining  the  Phone  Book  A  populated  phone  book  helps  the  VOIP  unit  translate  call  traffic.

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Chapter  3  –  Installing  Softwar e  32  MultiVOIP®  Voice/Fax  over  IP  Gateways  Configuring  the  Outbound  Phone  Book  1. Select  Add  Entry.  2. To  allow  unmatched  destinations  an  alternative,  check  Accept  Any  Number.

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 MultiVOIP®  Voice/Fax  over  IP  Gateways  33  Chapter 4 – Conf ig ur ing Y our Mult iV OIP Two  interfaces  help  you  use  your  MultiVOIP:  ● A �.

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Chapter  4  –  Configuring  Your  MultiVOIP  34  MultiVOIP®  Voice/Fax  over  IP  Gateways  Navigating  the  Software  To  launch  the  MultiVOIP  software:  1. From  the  Start  button,  select  All  Progra ms ,  MultiVOIP  x.

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 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  35  Configuration  Information  Checklist  The  following  chart  helps  you  organize  the  configuration  information  nee ded.

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Chapter  4  –  Configuring  Your  MultiVOIP  36  MultiVOIP®  Voice/Fax  over  IP  Gateways  Setting  Ethernet/IP  This  section  describes  the  Ethernet  settings  needed  for  the  MultiVOIP  unit.

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 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  37  Ethernet/IP  Parameter  Definitions  Field  Name  Values  Descri ption  Ethernet  Parameters  Packet  Prioritization  (802.

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Chapter  4  –  Configuring  Your  MultiVOIP  38  MultiVOIP®  Voice/Fax  over  IP  Gateways  Ethernet/IP  Parameter  Definitions  (continued) Field  N.

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 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  39  Setting  Voice/Fax  Parameters  Configure  the  Voice/Fax  section  for  each  channel  used.

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Chapter  4  –  Configuring  Your  MultiVOIP  40  MultiVOIP®  Voice/Fax  over  IP  Gateways  Voice/Fax  Parameter  Definitions Field  Name  Values .

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 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  41  Voice/Fax  Parameter  Definitions  (continue d)   .

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Chapter  4  –  Configuring  Your  MultiVOIP  42  MultiVOIP®  Voice/Fax  over  IP  Gateways  Voice/Fax  Parameter  Definitions  (continue d)   Fiel.

Page 43

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  43  Voice/Fax  Parameter  Definitions  (continue d)  Fiel.

Page 44

Chapter  4  –  Configuring  Your  MultiVOIP  44  MultiVOIP®  Voice/Fax  over  IP  Gateways  When  interoperating  with  older  MultiVOIP  products  (that  is,  earlier  than  releas e  x.

Page 45

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  45  Configuring  FXS  Loop  Start  Parameters  The  figure  and  table  that  follow  describe  the  parameters  applicable  to  FXS  Loop  Start.

Page 46

Chapter  4  –  Configuring  Your  MultiVOIP  46  MultiVOIP®  Voice/Fax  over  IP  Gateways   FXS  Loop  Start  In terface:  Parameter  Definiti.

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 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  47  Configuring  Message  Waiting  The  Message  Waiting  Indication  feature  provides  an  audible  or  visible  indication  that  a  message  is  available.

Page 48

Chapter  4  –  Configuring  Your  MultiVOIP  48  MultiVOIP®  Voice/Fax  over  IP  Gateways  ● The  Channel  type  corresponding  to  that  Inbound  ph one  book  entry  has  to  be  FXS  on  the  Interface  window.

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 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  49  FXO  Interface:  Parameter  Definitions Field  Name  Values  Descri ption  Interface  Type  FXO  Enables  FXO  features.

Page 50

Chapter  4  –  Configuring  Your  MultiVOIP  50  MultiVOIP®  Voice/Fax  over  IP  Gateways  FXO  Supervision  When  the  selected  Interfac e  type  is  FXO,  the  Supervision  button  is  active.

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 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  51  FXO  Supervision  Parameter  Definitions  Field  N.

Page 52

Chapter  4  –  Configuring  Your  MultiVOIP  52  MultiVOIP®  Voice/Fax  over  IP  Gateways  FXO  Supervision  Parameter  Definitions  (continue d) �.

Page 53

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  53  E&M  Parameters  The  parameters  applicable  .

Page 54

Chapter  4  –  Configuring  Your  MultiVOIP  54  MultiVOIP®  Voice/Fax  over  IP  Gateways  E&M  Interface  Parameter  Definitions Field  Name �.

Page 55

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  55  E&M  Interface  Types  There  are  five  di.

Page 56

Chapter  4  –  Configuring  Your  MultiVOIP  56  MultiVOIP®  Voice/Fax  over  IP  Gateways  DID  Parameters  The  parameters  applicable  to  t.

Page 57

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  57  Call  Signaling  Three  types  of  Call  Signaling  are  available:  H.323,  SIP  and  SPP.

Page 58

Chapter  4  –  Configuring  Your  MultiVOIP  58  MultiVOIP®  Voice/Fax  over  IP  Gateways  H.323  Call  Signaling  Parameter  Definitions . Field  Name  Values  Descri ption  Use  Fast  Start  Y/N  Enables  the  H.

Page 59

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  59  SIP  Session  Initiation  Protocol  is  available  for  application  layer  control  of  the  MultiVOIP.

Page 60

Chapter  4  –  Configuring  Your  MultiVOIP  60  MultiVOIP®  Voice/Fax  over  IP  Gateways  SIP  Call  Signaling  Parameter  Definitions  Field �.

Page 61

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  61  Configuring  SIP  Server  The  MultiVOIP  210/410/810 ‐ SS  models  have  the  additional  capability  of  SIP  survivability.

Page 62

Chapter  4  –  Configuring  Your  MultiVOIP  62  MultiVOIP®  Voice/Fax  over  IP  Gateways  addresses  for  private  networks  not  accessible  via  Internet  or  PSTN.  IP  Addresses  n.

Page 63

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  63  SIP  Server  Predefined  End p oints  Parameter  D.

Page 64

Chapter  4  –  Configuring  Your  MultiVOIP  64  MultiVOIP®  Voice/Fax  over  IP  Gateways  SPP  Multi ‐ Tech  developed  Single  Port  Protocol  for  dynamic  IP  addressing  when  the  feature  is  set  to  Registrar/Client  mode.

Page 65

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  65  SPP  Call  Signaling  Parameter  Definitions Field �.

Page 66

Chapter  4  –  Configuring  Your  MultiVOIP  66  MultiVOIP®  Voice/Fax  over  IP  Gateways  Configuring  SNMP  If  you  want  to  manage  yo.

Page 67

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  67  Configuring  Regional  Parameters  Use  the  Regional  Parameters  to  set  the  phone  signaling  tones  and  cadences.

Page 68

Chapter  4  –  Configuring  Your  MultiVOIP  68  MultiVOIP®  Voice/Fax  over  IP  Gateways  “Regional  Parameter”  Definitions Field  Name  Value.

Page 69

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  69  “Regional  Parameter”  Definitions  (continued)  .

Page 70

Chapter  4  –  Configuring  Your  MultiVOIP  70  MultiVOIP®  Voice/Fax  over  IP  Gateways  Setting  Custom  Tones  and  Cadences  (optional).

Page 71

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  71  Configuring  SMTP  Parameters  Setting  the  SMTP  Parameters  (Log  Reports  by  Email).

Page 72

Chapter  4  –  Configuring  Your  MultiVOIP  72  MultiVOIP®  Voice/Fax  over  IP  Gateways  “SMTP  Parameters”  Definitions Field  Name  Values  Descri ption  Enable  SMTP  Y/N  To  send  log  reports  by  email,  enable  this  checkbox.

Page 73

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  73  Click  Select  Fields  to  open  the  SMTP  Parameters  dialog  box.  This  secondary  dialog  box  helps  you  customize  email  logging.

Page 74

Chapter  4  –  Configuring  Your  MultiVOIP  74  MultiVOIP®  Voice/Fax  over  IP  Gateways  RADIUS  In  general,  RADIUS  is  concerned  with  authentication,  authorization,  and  accounting.

Page 75

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  75  The  table  that  follows  describes  the  fields  of  the  RADIUS  window.

Page 76

Chapter  4  –  Configuring  Your  MultiVOIP  76  MultiVOIP®  Voice/Fax  over  IP  Gateways  Logs/Traces  The  Logs/Traces  window  lets  you  c.

Page 77

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  77  NAT  Traversal  Setting  the  NAT  Traversal  parameters.

Page 78

Chapter  4  –  Configuring  Your  MultiVOIP  78  MultiVOIP®  Voice/Fax  over  IP  Gateways  Supplementary  Services  Supplementary  Services  features  derive  from  the  H.

Page 79

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  79  The  table  that  follows  describes  the  Supplementary  Ser vices  fields.

Page 80

Chapter  4  –  Configuring  Your  MultiVOIP  80  MultiVOIP®  Voice/Fax  over  IP  Gateways  Supplementary  Services  Definitions  (conti nued) Field .

Page 81

 Chapter  4  –  Configuring  Your  MultiVOIP  MultiVOIP®  Voice/Fax  over  IP  Gateways  81  Save  Settings  Save  &  Reboot  Saving  the  MultiVOIP  Configuration.

Page 82

Chapter  4  –  Configuring  Your  MultiVOIP  82  MultiVOIP®  Voice/Fax  over  IP  Gateways  Troubleshooting  Software  Issues  In  the  lower  left  corner  of  the  window,  the  connection  status  of  the  MultiVOIP  appear.

Page 83

 MultiVOIP®  Voice/Fax  over  IP  Gateways  83  Chapter 5 – Conf ig ur ing t he Phone Boo k When  a  VOIP  serves  a  PBX  system,  ensure  that  the  VOIP’s  operation  is  transparent  to  the  telephone  end  user.

Page 84

Chapter  5  –  Configuring  the  Phone  Book  84  MultiVOIP®  Voice/Fax  over  IP  Gateways  Initially  Configuring  the  Phonebook  This  section  describes  setting  up  the  phone  book.

Page 85

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  85  5. In  the  Destination  Pattern  field  of �.

Page 86

Chapter  5  –  Configuring  the  Phone  Book  86  MultiVOIP®  Voice/Fax  over  IP  Gateways  Configuring  the  Inbound  Phonebook  1. Open  the  MultiVOIP  program.  ( Start  |  MultiVOIP  xxx  |  Configuration )  2.

Page 87

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  87  Phone  Book  Descriptions  Outbound  Phone  Book/List  Entries  Fields  in  the  Details  group  differ  depending  on  the  protocol  (H.

Page 88

Chapter  5  –  Configuring  the  Phone  Book  88  MultiVOIP®  Voice/Fax  over  IP  Gateways  Add/Edit  Outbound  Phone  Book   Enter  Outbound  Phone  Book  data  for  your  MultiVOIP  unit.

Page 89

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  89  Add/Edit  Outbound  Phone  Book:  Field  Defin.

Page 90

Chapter  5  –  Configuring  the  Phone  Book  90  MultiVOIP®  Voice/Fax  over  IP  Gateways  Add/Edit  Outbound  Phone  Book:  Field  Definitio.

Page 91

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  91  Configuring  Alternate  Routing  Alternate  ro.

Page 92

Chapter  5  –  Configuring  the  Phone  Book  92  MultiVOIP®  Voice/Fax  over  IP  Gateways  PSTN  Failover  Feature.  You  can  program  the  MultiV OIP  to  divert  calls  to  th e  PSTN  temporarily  if  the  IP  network  fails.

Page 93

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  93  Add/Edit  Inbound  Phone  Book  .

Page 94

Chapter  5  –  Configuring  the  Phone  Book  94  MultiVOIP®  Voice/Fax  over  IP  Gateways  Enter  Inbound  Phone  Book  data  for  your  MultiVOIP.  The  table  that  follows  describes  the  Add/Edi t  Inbound  Phone  Book  window.

Page 95

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  95  Authorized  User  Name  and  Password  for .

Page 96

Chapter  5  –  Configuring  the  Phone  Book  96  MultiVOIP®  Voice/Fax  over  IP  Gateways  Phonebook  Examples  North  America  This  section  describes  how  Outbound  and  Inbound  Phonebook  entries  work  with  multiple  area  codes.

Page 97

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  97  The  figure  that  follows  shows  Outbound  Phonebook  entries  for  the  VOIP  located  in  the  company’s  Baltimore  facility.

Page 98

Chapter  5  –  Configuring  the  Phone  Book  98  MultiVOIP®  Voice/Fax  over  IP  Gateways  The  simplest  case  is  a  call  from  Baltimore  to  a  phone  within  the  Minneapolis/St.

Page 99

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  99  Europe  The  most  direct  use  of  the  VOIP  system  is  making  calls  between  th e  offices  where  the  VOIPs  are  located.

Page 100

Chapter  5  –  Configuring  the  Phone  Book  100  MultiVOIP®  Voice/Fa x  over  IP  Gateways  The  next  examp le  has  the  following  fea.

Page 101

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  101  The  illustration  that  follows  shows  an  outline  of  the  equi pment  setup  in  these  three  offices.

Page 102

Chapter  5  –  Configuring  the  Phone  Book  102  MultiVOIP®  Voice/Fa x  over  IP  Gateways  The  following  figure  shows  Outbound  Phone  Book  entries  for  the  VOIP  located  in  the  company’s  London  facility.

Page 103

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  103  The  figure  that  follows  shows  Outbound  Phone  Book  entries  for  the  VOIP  located  in  the  company’s  Paris  facility.

Page 104

Chapter  5  –  Configuring  the  Phone  Book  104  MultiVOIP®  Voice/Fa x  over  IP  Gateways  The  figure  that  follows  shows  Outbound  Phone  Book  entries  for  the  VOIP  in  the  company’s  Amsterdam  facility.

Page 105

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  105  Variations  of  Caller  ID  The  Caller  ID  feature  depends  on  both  the  telco  central  office  and  the  MultiVOIP  phone  book.

Page 106

Chapter  5  –  Configuring  the  Phone  Book  106  MultiVOIP®  Voice/Fa x  over  IP  Gateways  The  illustration  that  follows  shows  VOIP �.

Page 107

 Chapter  5  –  Configuring  the  Phone  Book  MultiVOIP®  Voice/Fax  over  IP  Gateways  107  The  illustration  that  follows  shows  VOIP.

Page 108

 108  MultiVOIP®  Voice/Fa x  over  IP  Gateways  Chapter 6 – Using t he Sof t w ar e This  chapter  describes  the  software  that  hel ps  you  oper ate  and  maintain  your  MultiVOIP.  It  also  describes  how  to  update  the  firmware  and  software.

Page 109

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  109  System  Information  Window  This  window  presents  system  information  that  is  useful  for  troubleshooting.

Page 110

Chapter  6—Using  the  Software  110 MultiVOIP®  Voice/Fa x  over  IP  Gateways  A  setting  in  the  Logs/Traces  window—which  is  under  the  Configuration  section—controls  how  often  the  System  Information  window  is  updated.

Page 111

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  111  Call  Progress  Details:  Field  Definitions Field  Name  Values.

Page 112

Chapter  6—Using  the  Software  112 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Call  Progress  Details:  Field  Definitions  (continue d)  Field  N.

Page 113

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  113  Logs  Window Details:  Field  Definitions Field  Name  Values  D.

Page 114

Chapter  6—Using  the  Software  114 MultiVOIP®  Voice/Fa x  over  IP  Gateways  FROM  Details   Gateway  Name  alphanumeric  Identifier  for  the  VOIP  gateway  that  originated  this  call.

Page 115

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  115  IP  Statistics   UDP  versus  TCP .  (User  Datagram  Protocol  versus  Transmission  Control  Protocol).

Page 116

Chapter  6—Using  the  Software  116 MultiVOIP®  Voice/Fa x  over  IP  Gateways  IP  Statistics :  Field  Definitions Field  Name  Values  Descri ption  IP  Address  n.n.n.n  IP  address  of  the  MultiVOIP.

Page 117

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  117  Link  Management  The  Link  Management  window  is  an  automated  utility  for  pinging  endpoints  on  your  VOIP  network.

Page 118

Chapter  6—Using  the  Software  118 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Registered  Gateway  Details  The  Registered  Gateway  D etails  wi.

Page 119

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  119  Servers  H.323  GateKeepers  The  –SS  and ‐ FX  series  of  MultiVOIPs  do  not  support  H.

Page 120

Chapter  6—Using  the  Software  120 MultiVOIP®  Voice/Fa x  over  IP  Gateways  SIP  Proxies    SIP  Proxies  (Sta tistics,  Servers):  Field  Definitions Field  Name  Values  Descri ption  Column  Headings  IP  Address  n.

Page 121

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  121  SPP  Registrars  The  –SS  models  do  not  support  the  SPP  signaling  pro tocol.

Page 122

Chapter  6—Using  the  Software  122 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Advanced  Packetization  Time  You  can  use  the  Packetization .

Page 123

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  123  MultiVOIP  Program  Menu  Items  After  you  have  installed .

Page 124

Chapter  6—Using  the  Software  124 MultiVOIP®  Voice/Fa x  over  IP  Gateways  “Downloading”  here  refers  to  transferring  program  files  from  the  PC  to  the  nonvolatile  “flash”  memory  of  the  MultiVOIP.

Page 125

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  125  Implementing  a  Software  Upgrade  You  can  use  a  sing.

Page 126

Chapter  6—Using  the  Software  126 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Downloading  Firmware  1. The  MultiVOIP  Configuration  program  must  be  off  when  invoking  the  Downlo ad  Firmware  command.

Page 127

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  127  Downloading  Factory  Defaults  1. The  MultiVOIP  Configuration  program  must  be  off  when  invoking  the  Do wnload  Factory  Defaults  command.

Page 128

Chapter  6—Using  the  Software  128 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Downloading  IFM  Firmware  The  Interface  Module  (IF M)  is  the  teleph ony  interface  for  analog  MultiVOIP  units.

Page 129

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  129  7. The  IFM  Firmware  Downlo ad  dialog  box  appears.  Check  Cop y  to  All  IFMs  and  click  OK .

Page 130

Chapter  6—Using  the  Software  130 MultiVOIP®  Voice/Fa x  over  IP  Gateways  Setting  and  Downloading  User  Defaults  The  Download  User  D.

Page 131

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  131  Setting  a  Password  Windows  Interface  After  designating .

Page 132

Chapter  6—Using  the  Software  132 MultiVOIP®  Voice/Fa x  over  IP  Gateways   When  MultiVOIP  program  asks  for  password  at  launch  of  program,  the  program  simply  shuts  down  if  CANCEL  is  selected.

Page 133

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  133  Upgrading  Software  As  noted  earlier  the  Upgrade  Softwa.

Page 134

Chapter  6—Using  the  Software  134 MultiVOIP®  Voice/Fa x  over  IP  Gateways  FTP  Server  File  Transfers  (“Downloads”)  Multi ‐ Tech  built  an  FTP  server  into  the  MultiVOIP  unit.

Page 135

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  135  3. Install  FTP  Client  Program  or  Use  Substitut e .  Install  an  FTP  client  program  on  the  controller  PC.

Page 136

Chapter  6—Using  the  Software  136 MultiVOIP®  Voice/Fa x  over  IP  Gateways  5. Identify  Files  to  be  Updated .  Determine  which  files  to  update.  Six  types  of  files  can  be  updated  using  the  FTP  feature.

Page 137

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  137  To  download  with  a  web  browser:  ● In  the  local  Windows  browser,  locate  the  directory  holding  the  Mul tiVOIP  program  files.

Page 138

Chapter  6—Using  the  Software  138 MultiVOIP®  Voice/Fa x  over  IP  Gateways  To  download  with  FTP  client  program:  ● In  the  local .

Page 139

 Chapter  6—Using  the  Software  MultiVOIP®  Voice/Fax  over  IP  Gateways  139  Web  Browser  Interface   You  can  control  the  MultiVOIP  unit  with  a  graphical  us er  interface  (interface)  based  on  the  common  web  browser  platform.

Multitech 810-FX manual

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